Days Inn by Wyndham Knoxville West

Bad

Bed, shower, tv, wifi, yaaay!

The young girl working the desk was amazing. Location is unbeatable. This are aged and there’s upkeep needed but Elvis has been gone a long time now and everything else continues to age too. Needs new mattresses, they are long overdue for replacement.

Location The black mold in the shower and tub, bugs, stained carpets, loud air conditioner, very unclean, inconsistent pricing online versus calling and pet price online is more at check in. I work for a GC, I should have called city inspector and poison control, but I had to get to Virginia the next day.

awfull but fair breakfast and they gave me water when asked so thats pretty valid for the price the shower and bathroom are pretty old and feel like you can make a damage so they scamm you the 50 dollar insurance they as beforehand

awfull but fair breakfast and they gave me water when asked so thats pretty valid for the price the shower and bathroom are pretty old and feel like you can make a damage so they scamm you the 50 dollar insurance they as beforehand

When we got into the room it was hot as hell, the AC did not work at all just blew warm air.

Easy off highway Bathroom very dirty. Old contact on floor. Mold in shower wall. Ceiling peeling. “Breakfast” was coffee apple and granola bar.

Exceptional

Easy off highway Bathroom very dirty. Old contact on floor. Mold in shower wall. Ceiling peeling. “Breakfast” was coffee apple and granola bar.

I had an amazing stay. Thanks to the staff.

bathroom was filthy, old hair in tub room smelled a clean bathtub

bathroom was filthy, old hair in tub room smelled a clean bathtub

Nothing

Very dirty Dirty nasty could use come TLC

Very dirty Dirty nasty could use come TLC

I didn’t like the motel at all. The people Out side of the motel is terrible and the outside atmosphere is very bad. I just skipped to stay in this motel despite I hv a reservation.

It suck The pool was closed room was dirty bathroom still had hair in the tub

It suck The pool was closed room was dirty bathroom still had hair in the tub

This was the worst stay I have ever experienced. It was so dirty we did not stay! Curtain rods were hanging off the wall, broken and cracked bathroom tiles. Shower curtain rod was pulled off of the wall. I would remove this from your listings! Checked out and told them we weren’t staying because it was too dirty, and all they said was ok.

Convenient location off the highway. Lowest fare to sleep. A bit of a sketchy neighborhood. No breakfast really. Only served granola bars, apples and coffees. When I asked for a coke they gave me a can and asked for $2. Basic Motel.

Convenient location off the highway. Lowest fare to sleep. A bit of a sketchy neighborhood. No breakfast really. Only served granola bars, apples and coffees. When I asked for a coke they gave me a can and asked for $2. Basic Motel.

The rooms smelled bad.

It was clear

I left my wallet in the room, and when I returned to retrieve it, the manager told me that I had to pay a fee for having lost it—insisting that she would not hand it over unless I paid.

This place is a run down party pad. Do not stay here unless you could care less about anything. The room stunk and the and was nasty. Bathtub was leaking water everywhere and the sink faucet wasn’t even attached to the sink. Very poorly maintained. But I guess if you buy cheap you get cheap!

Superb

Disgusting Nothing

I arrive for check in, pleasant greeting.. wrong room... np fix it..ty.. fix the bed or to look like this 1st assistant beta me to the room proc

No bfast offered

Clean bed and a door that locks. Those are the only positives. Breakfast consisted of coffee, a bowl of apples and granola bars. You get what you pay for.

There is no breakfast.

Room was terrible, bed fell apart, had to find a new hotel to stay at

Roaches. Room in general disrepair. Zippered covers on mattress and box spring, which put me slightly more at ease on the bed bug front, but previous reviews on that topic combined with the state of the property still had me sleeping with one eye open for the few hours I slept.

It is a little run down toilet was loose and didn't flush good . Entrance door didn't fit and shut good needs some work

It was good

It’s a ok place to stay

It’s ok. For a simple room with no extra amenities it works fine.

A apple s not a complementary breakfast

Smelly, Dirty, Dead bug on/near sink. Dirty shower.

It’s an older motel. Needs to spray for roaches. Price was fair. Quiet at night.

Clean

No coffee pot in the room. The staff at the reception desk would just grunt at you.

It was quick and easy check in. Friendly staff! Room was clean and comfortable! Great value!

David King

The room sticks and the not worth the 80 bucks ... the bathtub was leaking and a hole in the wall in the bathroom and huge crack/ hole in the sink... dead bug on the wall. Was NOT HAPPY AT ALL

bed bugs

We happened to be staying in Knoxville during the Tennessee vs Oklahoma college football game, so all the regular hotels were $300 a night. We found this hotel for $100 and decided to stay here as we just needed one night and were continuing through in the morning. I will say that the staff is very friendly and professional and they are trying their best to keep this hotel afloat, but it is not working. The hotel has holes in the room walls, it is dirty. The walls are stained and the rooms just need a complete refresh. The faucet in the bathroom sink was completely loose and the room just feels dirty. The toilet seat was also loose and the shower knobs were difficult to manipulate to get the water to a decent temperature. On a good note, the hot water was great and lasted forever. I appreciate the staff doing everything possible to keep this place running, but like I said, the hotel needs major work and restoration.

Property was poorly maintained. Broken tiles, baseboards pulling away from the wall, mold in bathtub, non working hair dryer, no pet walking area dispite being a pet friendly hotel, breakfast was a granola bar and an apple.

The blanket on the bed had a bunch of stains on it, but the sheets felt clean enough. One of the towels has a big yellow stain on it too. And the toilet didn’t flush properly. This was a multiple day reservation and I started looking for another place immediately. After some back and forth, I was refunded for all but the 2 days I actually stayed there, so that is a positive in a very negative experience.

Room was less than desirable. Flooring in bathroom needs to be redone tile sink when stepped on. Toilet is wobbly and tub needs to be refinished, enamel was peeling up on the bottom. Towel rack in bathroom was pushed into the wall. This place needs a lot of maintenance.

Soon as i walked i to the room i had to kill 2 cockroaches climbing on the walls the blanket had cigarette burn holes and stains all over it the towls was a yellowish color and had a odar the walls in the shower had big cracks in it the mirror was nasty with tooth paste and water marks all over the bottom the only thing that was nice in there was the fridge and tv the floor has stains and dirt like it wasnt vacuumed i stay at alot of hotels i will never stay there again

There were roaches tub was pealing paint rotten wood around bathroom door stains in carpet and chairs

Needs major upgrades done

Was okay and pet area was good. Kids don't like bugs and the room had roaches in it!

Sink was stopped up and did not have towels was very messy

Staff spoke poor English and the breakfast was non-existent beyond apples, granola bars and broken coffee & juice machines.

Dirty looking property. Not well kept at all. Sidewalks are stained, trash overflowing from the outside trash cans. Lobby area outdated and poor condition. Recent renovations appear to be completed by a group of blind mice. Awful that they would either pay or accept that type of work to be done. I hate to see older properties be demolished specially if ownership takes pride in their investment and build from that but sadly this motel ownership does not. Entire motel needs to be taken down and rebuilt. 1st room door wouldn’t open. 2nd room had no electricity at all. 3rd room there were roaches and half cleaned room. Hard to believe Wyndham passes this motel for any inspection but even more concern that the city of Knoxville let alone west Knoxville has such low standards for accommodations. Either invest and repair the mess made here or bulldoze it over. If you don’t believe me just go stay a night or look around. Owners need to proud of their achievements and hard work. I’d be embarrassed to say I owned this property.

The room was clean enough but the bathroom was falling apart. The ceiling was falling, the shower and curtain rod was broken and wouldn't keep water in the tub. Breakfast was junk, coffee, a granola bar and an apple! Thats not Breakfast! Pass on this place!

Who was empty there was roaches I had to clean with my own so cleaning supplies when I got there bad experience

COCKROACHES EVERYWHERE. When we asked for a refund they advised that hotels.com would have to refund us due to 3rd party booking. Was unable to get a refund due to non-refundable room policy, even though they admitted “pest control was coming the next day”. Do not waste your time booking!!

Very polite nice cozy place

My daughter checked in and there was cockroaches all over in the bathroom. They offered her a different room but she left. She told us not to go there. She booked us rooms at a different hotel. Customer service admitted pest control was coming the next day. They refused to give us a refund. I will never stay at a days in ever. The cockroaches were disgusting.

Ehh

the light over the sink did not work and they said they would fix it the next day but didn't. The mattress was uncomfortable. I don't think i would stay there again.

Air conditioner

He then told me that his machine was down, and that in the morning the manager woukd run it if it hadnt been paid. Fine. I went to the room and immediately went to use the bathroom where i found a toilet empty of water and otherwise full, and clearly broken for some time. I got a new room. That room had a shower curtain rod that woukdnt hold the water in the tub and sprayed around it, towel racks falling down, floors clearly missing boards, non-working tv, missing locks... But the bed was super comfortable. 🙃

First, they illegally charge 10$ for service animals. When confronting the desk about this and showing them the law they just pointed to their policywhoch i will post in the images. 2nd the room was falling apart. The shower curtain wouldnt close because the bar was detached and hanging down. The towel racks were coming off the wall. If I were the Wyndham I would be embarrassed they use the name. Shameful.

I've stayed here before, and I'll probably stay here again. They had some issues in the past, but the staff are nice, so I didn't want to leave a bad review. Gentleman on the front desk was the nicest I've met so far, and they've all been nice and helpful. Room was the best I've stayed in so far, without paying extra.

As I was checking in, the family behind me was checking out because they didn’t feel safe. The parking lot was full of whatever work crew they had staying, so as a single woman traveling alone it was somewhat daunting but it was late. As I approached my room the was a man sitting outside of it speaking very loudly into his phone on speaker and I informed that would not work for me and to wrap it up, and he did.

For this part of our trip, the stay was okay. Close to Crackle Barrel and America's Thrift Store around the corner.

Great staff

This was a horrible stay. We were there 10 minutes and my wife saw a cockroach go across the sink. We quickly checked out and I went to the front desk to get our money back and they told me the manager is not in. I was given a card and told I would get a call. Four days later I still haven’t gotten a call and I have called every day. Every day they tell me to call the next day and will not give me their manager’s phone number. Cleanliness is one thing but poor customer service on top of that is unacceptable.

Great

False advertisement said there was a pool there was no pool said there was a breakfast. There was no breakfast if you consider coffee and apple and a granola bar breakfast that’s fine.

Arrived after regular hours. Had to yell under a window to arouse the man in charge. It took him 20 minutes to figure out the details of my visit. He didn't say a word to me. I was on the side of the hotel facing I-75. It was intensely noisy. The room was dirty and needed painting. Worst of all, the toilet seat was almost falling off. Honestly, this place was worse than the cheapo hotels you'll land in in Latin America.

Don’t stay here.

Great location

I'm a truck driver passing through. Parking was free and plenty to fit your rig there. The rooms are clean. Breakfast is decent, the staff was friendly and the room was clean. No complaints. I'll stay here again if I'm passing through......the rate was pretty high. I guess it's expected for same day check in.

Didn’t have any wash cloths to shower with

Ok

Good location.

Great for the price friendly attendees

Filthy blankets

Had a good stay used to go once a month love the room best one in town hot tub room juat HORRIBLE STAFF mean and rude charged me 10 dollars extra to stay another night so i didnt have to move stuff in and out of the room happened 2 times

Bad odor

Covenient and clean

Clean room! Comfortable bed / good night's sleep! Nice shower with soft towels!

We stayed in toom with hot tub stay about 6 times a month but still treated very poorly

I like to stay at hotels that have breakfast included so that is the number 1 criterion that I use when searching for hotels. According to Hotels.com this hotel had breakfast included. That is a lie. I want a refund. There was an apple. No milk. No cereal. No waffle. No bagel. No cream cheese. No eggs. No sausage. No yogurt. No toast. No croissants. One thing I can't stand is fraud.

The hotel bedsheet was so dirty, smelly rooms, dirty bathrooms.

Who is serving on front desk was horrible. He is trying to charge extra money

It’s ok for what it is

It was a normal Days inn experience, just needed a place to stay the night after a concert.

Also moved a tote bag from floor to bed on last morning. A beetle came from below it and ran across the bed. Husband killed it. Loose tiles on bathroom floor.

Slow at desk, 1st room assignment was not cleaned by housekeeping, beds were not made and towels on the floor. 2nd room was ok but room keys didn't work. Back to square one.

Only had two towels in the room for 4 people and couldn't get anymore til a certain time

I WOULDNT RECOMMEND ANYONE TO STAY IN THIS DUMB I WENT TO MY ROOM AND immediately ask for a refund it was so nasty the beds have pee on it nasty sheets cigarette butts in the floor little room had never been cleaned

there was an actual blood stain with wet blood underneath the boxspring. the property manager tried to hush me about it when I brought this issue to the office. multiple problems with this location and will NOT be returning.

We also asked if we could have a late check out. From 11: a.m. to 1:p.m. We were told $10 extra would be sufficient. Wanda made a special trip to our room telling us to not let them charge me more than $10 extra at checkout. Upon checking out I was charged $20 and was told $10 for late checkout, and $10 for making them stay over to clean the room. The lobby was filthy when I checked in leaving a bad taste in my mouth and worried about the condition of my room. Thank the lord the room was nice. I will not stay here again, or at least it won't be my 1st choice. I thank Wanda for being so eager to satisfy!!

Unimpressive and non responsive to customer issues or needs.

I was there from 11:30pm until 9am and killed 3 giant ass roaches. The room smelled like a bad fart and the bed was the least comfortably thing ive slept on. I at some point considered just going to sleep in my car.

Very nice.. clean and affordable. Only bad thing was a very loose toilet seat.

I needed a place to sack out overnight, and that is what this is. Rooms are what you get in a motel. Nice crisp sheets, though. Clean tub and shower. TV worked. Breakfast buffet room is coffee, juice, and granola bar or honey bun, fresh apples. Entirely functional. Staff is not friendly, but polite enough.

Very clean

Well it all started with the way the front end manager at check-in was lack of communication skills no people skills real bold and plain kind of rude no patience you and me away I mean just kind of crazy if you ask me and then the $50 deposit and a $20 early check-in fee that was never mentioned at the time of paying I feel unhappy with what I received versus what I paid

The breakfast was not existing

I have cockroaches in my luggage now..

Was a bit run down . We slept fine. Did not feel safe

When I checked in, the clerk at the front desk took my credit card for the room deposit and wrote down the number on a piece of paper. This seemed very unorthodox to me, so I immediately called my credit card company and asked them to send me a new card number. The room itself was adequate, but there were a few issues with the bathroom. The towel holder was coming off the wall, and the shower curtain was not attached to the wall securely, which made it difficult to keep the curtain closed while showering. Would not recommend.

When arrived, clerk said he had a room on the second floor for us. As seniors we asked for main floor. Did not want to help with that problem. Next i booked a room with king size bed non smoking about 2 months ago. He then said he didn't have a room like that, we would have to take a room with 2 double beds non smoking. I know i paid more for the room i booked, but was too tired to argue with him.

Hotel was what I call a blue collar hotel. Great place for workers, i.e. clean surfaces, but repairs have been done out of function, not asthetically pleasing. Doors are lockable, security was not a problem anywhere at the hotel, ice machine worked well(important to us workers), close to my work project and eating places, I did not witness any vagrants or transients. Clean towels were included, soaps, Kleenex, desk furniture seemed clean and in good structure. Overall, I would definitely recommend to workers, but I would not bring my wife and kids here. Prices are great, and suited for workers and male solo travelers.

The bed was comfortable, but the tv didn’t work

Front desk ckerk tried to double charge but owner did come down and straighten it out..

The parking

I was tired of cockroaches crawling on me

Rude basty

Rude bugs

Had my little diabetic service Dog with me and was told that he was not a service animal, why i dont know we found cockroaches in the room. Will never stay there again, i was repeatedly called a liar over my service Dog.

It was convenient, clean and affordable!

The perfect location for our needs. Plenty of very conveniently located restaurants. Management was very friendly and accommodating.

Got into my room and settled down for the evening and some bozo with a race car would crank it up and let it idle for 10 minutes before leaving only to return in a few minutes. Did this a dozen times over a two day period…once this was accompanied by a woman screaming at the top of her lungs until he departed. Next morning of my stay renovation work began in earnest outside room…very loud scraping nonstop until after lunch. Mid afternoon work resumed outside my door with workers wiping down my HVAC unit with acetone (prep for paint?). I shooed them away and aired out my room. Housekeeping failed to service my room so I turned down the covers on the other bed to find a syringe under the covers. It appeared to be an unused one but needless to say I slept in the other bed. Later that night I was awoken to someone attempting to open my door. They claimed this was their room and they had just checked in. Truly a fleabag if there ever was. I recommend the OYO a block away if you must stay in this area. I don’t normally stay in this area and shall not ever again.

It was awful . From the bugs to the switching rooms 5 times.

2 rooms shower curtain rods barely attached to walls. Shower head falls apart. Microwave sizzled for no apparent reasons. ROACHES!

Everything was awesome until there was an unexpected $50 room deposit added to what I paid for the room.

Bugs in bed as well as blood stains on the bed

Me my wife and 4 year old son stayed here for 8 nights we had to move rooms an hour in on the first day because of the roaches ready to swarm any food or beverage item not in a fridge i went to the front desk to bring it to their attention and it was as if i was annoying them with my request to move rooms no apology for the bugs just handed me a new key

The picture that was shown on the Expedia site was not what we experienced. There was a lot of noise from outside the room and lots of people loitering outside smoking/drinking. Our last night there we seen roaches in the kitchen and in the bathroom. We checked out early due to the roaches. There was no one at the front desk to report it to. I wouldn’t recommend staying there. If I could give it zero stars I would. Everything in the room is outdated and old.

The pictures on line showed it to be updated… Nit!! Shower was haunted.

Rooms are not cleaned well . Very outdated and we saw a roach walk across the tv and stand. We immediately left and will never be bqck

The room was very clean and the beds seem to have been updated and were very comfortable. The price was amazing and very convenient. The front desk and lobby area could definitely use an update a little dirty and rundown looking. Zero options for anything to eat or drink, snacks, water, etc. so make sure you bring your own. The refrigerator in the room looked new and worked great. Would stay again

First of all, when check in, the keys did not worked. No pillows or towels in the room. There were roaches in the wal and in the bathroom. there were bed bugs in the beds and wall also. We had a bad night. Tried the orange and coffee in the morning it was mainly water and the area was very dirty. not a pleasant experience

Quiet

Roaches everywhere in room. Stayed less than 3 hours.

Nice and quiet

Very nice

Very friendly staff

Everything was good

I was not made aware that I had to pay a deposit after prepayment when I booked the room. Now I don’t get my deposit back for a week

Questionable people on the premises and bugs. Room smelled like animals.

Just like recent reviews - linen had stains and burn holes, cockroaches. And the faucet was unattached to the sink.

Property was dated, but it did appear updates might be in progress. Both rooms had a funny smell, and while nothing was obviously dirty the white comforters were pretty stained. AC didn't work on any setting other than fan in one room. Staff were friendly, efficient, and helpful.

Felt safe and the property is in easy accessible location.

Not clean, cockroaches found, nothing was there for breakfast except coffee and apple.

This place was disgusting. The man in the office was rude soon as we checked in took a minute he claimed we didnt book anything. Got that straighten out got our key went to our room. Found the room soo. As we open the door we were hit in the face with heavy cigarette smell. This room was disgusting bed linning was dirty and had cigarette burns then the bathroom toilet seat had urine on it. I didnt bother to look in the shower. Worst part of it all was the ROACHES!!!! Saw one on the ceiling crawling along the baseboards then another on the wall then another on the table. We packed up and got our money back and lefted will never book a cheap hotel again. WORST PLACE TO BOOK!!!

Quiet

Bugs and they will claim they only have 20's so they can screw you out of yur 50 buck deposit

Water from the toilet backs up into the bathtub

They didn't even have the room i booked

Asked for an extra towel and was told no by cleaning lady, who was extremely rude.

I tried to cancel and couldnt talk to anyone so i will never use you guys again

Roaches in the room and the room had a dingy odor

Towel rack broken off, light fixture loose on wall

Great staff

This place is run down. Holes in the wall. Broken AC unit, smelled

It's difficult to summarize concisely everything that went wrong. I will have to email someone a full explanation of what happened. Suffice it to say, the hotel was unsafe, dirty, unhygienic, and in disrepair.