Holiday Inn & Suites Orlando SW - Celebration Area by IHG

Shuttle service was not like listed it ran only two times during the day and night and it depend on location website was complicated to even book shuttle . My balcony had no chairs and looked like black mood on ceiling of balcony. Not worth the price hotel rooms need to be updated .

I did appreciate the hidden fees at check in. The room especially the door in the shower need work. The hallways smell musty

Clean room and good breakfast and staff was helpful

Front desk was wonderful

The hotel has a distinct and not so good smell as soon as you walk in. To start the hotel charges a $56 resort fee per day to my opinion there is nothing resort to the hotel. We went up to our room and the door barely opened you have to push the door to open. In my opinion the “resort fee” is a scam. I cannot say I will be staying there again.

Staff were all very friendly and room met expectations as advertised.

Hidden fee of property use

Todo muy bien los cuartos cómodos y limpios,personal excelente y muy atento lo recomiendo

I enjoyed my stay here. I stayed two nights. Location was good. The breakfast buffet was the best breakfast I have ever had at a hotel. So many choices. One staff member at the breakfast buffet was very nice. I give the breakfast buffet a 10. There wasn’t any problems with my stay.

Staffs are friendly. Breakfast has plenty of food. Room is ok. Price is low. Location is convenient. What else you want? 😉

Hotel needs improvement! The breakfast was good and the room was clean that’s all I can say…. The hotel also disclose the service/resort fee for Expedia and it’s an older facility that needs some improvements on its upkeep! Management is also a disgrace and this hotel is a poor reflection of the holiday inn brand

An older hotel, but it was clean. The pool was nice. Good price and location.

It was a nice spacious and clean room!

Clean, location, staff very friendly That I couldn’t stay longer

When purchased it clearly states that breakfast is included but the hotel did not want to honor the purchase. The breakfast paid is not worth anywhere near their price. The rooms are older and show it.

Great stay for budget families who can’t afford the Disney resorts. Which they had an updated bathroom with a less noisy shower, different options each day for breakfast, and some speakers by the pool for resort vibes. It would have made the stay perfect!

Exceptional

Clean hotel with good food and great location for parks and old town.

Superb

Good

El servicio eléctrico sé callo y no tienen plantas y nada para responder a los clientes.

Well check in was good only problem was AC was broken in room took about 45min for maintenance to come and determine AC was fixable left and returned with new wall AC and switch out.

Was in the dark couldn't get the breakfast didn't want to conversate us for the breakfast bathrooms is not too clean and the TV are old. And that should be adult night for pool

The pictures of the room I booked did not match the room I was given. We were sent to “ building 2” which the room was musty and not cleaned well. The room was very out dated and needed renovation. Being a solo parent traveling with a child, I didn’t have that sense of safety here especially with the parking being in the back. We arrived 30 minutes prior to the 4pm check in and the line took an hour and half to check in. Best part of our stay was how happy my son was for the pool and free breakfast.

No me volvería hospedar en este hotel pésimo todo

The hotel is ok. The door of the fridge in the room is so hard to open. ON our check out day we got charged of another extra $56 that we didn’t know about and according to the staff itnis a hidden charges which is not good because we already paid the hotel and then suddenly another charges comes up.

It was a nice 2 day stay. Usually I like to book holiday inn bc it’s pretty consistent wherever you go. This one was in a need of refurbishment. The pool had debris in it and needed new landscaping. The shower rod came a little loose. I will say that when I told the front desk about it they came and fixed it right away. The beds were comfy, we slept well. Also the breakfast buffet was better than most!

At 1:30 a.m. the fire alarm started going off, no fire, but the building still had to be evacuated until the fire dept arrived and gave the all clear. THEN the power went out in our room!! NO AC - the power came back on around 7 a.m. AND although I paid for the room through expedia app - they charged me again!! We will never stay there again. Much better options in Kissimmee.

I like the rooms, staff, breakfast buffet and the amenities

The room was ok but to small for a handicap person using a EV . Handicap should never ever be put on any floor other than 1st floor. Fire alarm with off and I was on the 8th floor. Very scared.

The room was ok but to small for a handicap person using a EV . Handicap should never ever be put on any floor other than 1st floor. Fire alarm with off and I was on the 8th floor. Very scared.

Everything was great.

The hotel is in poorly condition, outside looks like homeless people live on premise. Especially in the building (where are room was located) in the back there were people lying on the ground where you pull up to get a luggage cart. The room smelled musty and rust in areas, the carpet was dirty and the ac not working properly and shut off at 1am and didn’t come back on until 7 am. I would not stay here again.

great breakfast and staff Beds were uncomfortable, hotel needs to be cleaner and updated

great breakfast and staff Beds were uncomfortable, hotel needs to be cleaner and updated

Everything was great.

I got the good room this time with a view from the 6th floor over the pool However, other times I have been unlucky to stay at the 2nd floor with a view to a wall. So it is a lottery game when you get a room.

Good location and great breakfast

It was an average stay. We didnt have Ac until 8am in the morning, something happen with the electricity and we dindt have AC or light into the room. The breakfast was terrible.

Exceptional

I did find a roach in my room on the last day. At first it was nice but that turned me off staff was amazing btw

Las habitaciones sucias con la televisión y mesas manchadas. El baño con fuga de agua en el lavamanos. Mala experiencia. No lo recomiendo

No paper i formation in room.

Superb

Hotel smelled musty and gross. Only stayed 5 hours before I had to leave due to the conditions sadly.

Me encantó la limpieza del hotel, sobre todo d las habitaciones, las toallas muy blancas y las camas con un buen olor 👏. Muy limpio la verdad. El personal muy atento y servicial. El desayuno superó mis expectativas.. muy bueno y todo organizado y limpio. La piscina espectacular , se pasa muy bien en este lugar, muy céntrico , acogedor y a la vez tranquilo. Volvería sin dudas.

Want I like about it, it was clean and good cold air the pool was very nice. That I had to get up at 1:30am cuz it was a fire alarm when off getting all the people out there bed and in the rain waiting to go back in and on top of that I asked for a king size bed with a balcony all was taken and when I booked the room I said I wanted and I was not accommodation..

Very good

That I had to get up at 1:30am cuz it was a fire alarm when off getting all the people out there bed and in the rain waiting to go back in and on top of that I asked for a king size bed with a balcony all was taken and when I booked the room I said I wanted and I was not accommodation..

Great service, easy, check-in, easy checkout, clean rooms

Veronica at the front was amazing. Unfortunately, during our stay, there was a storm that ended up knocking out power so we had no AC or hot water, but she was incredibly accommodating very helpful things beyond their control. Parking lot surrounding area was safe. Great value compared to what the other hotels were charging in the area.

Everything clean organized staff and variety of choices

Excelente

Excellent attention

Location, staff While we were there the power went out at 1 am. No a/c and it was sweltering. My husband and I were there celebrating our anniversary and birthday. We are physically handicapped and had to walk down 8 flights of stairs with our luggage with no assistance. No signs on elevators. No notifications. No care whatsoever. We were told we would NOT be compensated. ?

Location, staff While we were there the power went out at 1 am. No a/c and it was sweltering. My husband and I were there celebrating our anniversary and birthday. We are physically handicapped and had to walk down 8 flights of stairs with our luggage with no assistance. No signs on elevators. No notifications. No care whatsoever. We were told we would NOT be compensated.

Bad

Excellent attention

At 1:30 fire alarm when off and we when inside at 3am, but air condiotioning and hot water stop working till 6:30am it was and inconvinience but that was what happen very annoying.

Great place and breakfast was a plus too

Fire alarm went off at 130 am had to evacuate for 1hr in pouring rain and of course return to room using stairs

Breakfast good, pool nice

Clean room, comfy bed, spacious room, friendly staff, & great breakfast.

This hotel is clean, comfortable, accommodating, and has a really good breakfast buffet. We loved our stay here.

Great breakfast and staff

Great and family friendly

Extremely loud A/C!

Amazing

Everything was what we want the staff was very very helpful

It was ok need gluten-free items

breakfast was not worth the additional cost, too many people staying there smoking near entrances, the smell of pot was too much in the halls

This place

The location was great walking distance from old town lots of restaurants and shopping areas. The only downside was the fact we have to cross such a busy road to get to old town. Other than that everything is wonderful.

yes it was

The ice machine on 7th floor has mold on top. Please be careful it'll look like dirty ice

I didn’t like staying in the number 2 hotel

We were only there one night and left before breakfast was served so didn’t get to take advantage of that,’z

Every single Staff member from front desk, bartender, housekeeping and staff at breakfast area in morning were wonderful and friendly. My wife and I loved the nice and friendly staff. We felt so welcomed. everything was so nice looking and clean from lobby to rooms, bathroom and all. Had a great experience there!!!!! Will be back!!!! Also Hotel is so close to everything!!!!!

Good

Staff was very welcoming and helpful. Room was clean and restocked daily.

over all good place to stay great stay

Clean room, staff was helpful and friendly, breakfast is always good.

Breakfast options were good. Toasters need upgraded.

Good

Great staff Good restaurant @ bar Liked it

The hotel is a bit older and in need of some upgrades and refreshing. Overall our room was nice, clean and spacious. Truly enjoyed the hotel and time spent there. Would definitely stay again

The rooms were completely outdated and not as pictured. The parking lot in the back of the building was very dangerous with not enough lighting and no security.

The stay was great the customer service was amazing the offers was great I had a great time

Good breakfast. Clean room. Good staff. Short on parking.

On this particular stay I got a dirty room with plenty of carpet and furniture stains and some little bugs flying around inside my room. Overall the property seems worn and in need of a full remodel/update, especially if they are asking for $200/night at a Holiday Inn.

Clean rooms staff is great awesome breakfast

We stayed for the night after driving before our stay at a Disney resort and would definitely book here again

When we came back, we were given the same explanation, so we chose not to follow up again. We stayed for four days. While the room itself was clean, we encountered an issue with the refrigerator not maintaining a cold enough temperature, which caused some of our stored food to spoil. The buffet breakfast appeared fresh overall; however, the sesame seed bagels were stale. Additionally, while dining, we noticed a visible buildup of dust on the lampshades above the booths. Based on this experience, we would not choose to stay at this location again.

Breakfast was great, room was clean and bed comfy. Balcony was nice. My room faced the pool and it was loud from the time it opened until the time it closed. Other than that, no complaints!

Tower 2 room 2605 could use carpet shampooed

good breakfast.

Great location across from Old Town and Fun Spot! What I enjoyed the most about staying here was the friendly staff, the balcony in the rooms, the clean bathroom and bed, the quiet nights despite the popular area, and the easy access to different restaurants/essentials/entertainment. I would definitely stay here again :)

Breakfast was delicious

Breakfast was good room was nice just feel like the hallways need to be updated. they need more people working at front desk as well

Breakfast was great. The food was delicious and the staff was great

Very nice

The staff were very nice and professional. The rooms were cleaned and impressive for the price. It was a very comfortable stay

Hotel is very dated. There were small bugs crawling on the nightstand

Clean Room super nice staf very helpfull

Bed uncomfortable.They also charge 100$ deposit not stated before booking.

They must be short staffed because calling the operator line on our way there took several phone calls and after an hour finally got to talk to someone. Same trying to call from room. Text service a little better. Hotel overall ok just even though conditions are good it still feels old...good if just looking for a place to sleep..

The staff here are excellent I must say. I have a few concerns at hand. One concern is at breakfast I think all the food should be covered due to safety reasons. When I went to get some bread it was fruit flies all the bread area and things that weren’t covered. The breakfast crew shouldn’t rush you to eat, I got up to get another plate of food and I went back the table was almost empty so mean personally I felt rushed. Also, I have a medial condition and the toilet sit rather low, so it was a hassle to get up from there but other than that the place is pretty alright.

Yes. Great breakfast bar.

Good breakfast. Hotel needs a renovation. Nice staff

Good Staff... nicely maintained property

Buen servicio y limpieza

Very clean, very people friendly, awesome atmosphere

Room was clean, but hotel need to change the carpet. It was very old, but they maintained clean carpet

Was great overall

It's ok, definitely not a 8+ star, the carpet in the room was dirty, a/c sounded like a Harley everytime it kicked on, breakfast was decent

Wish there was a bit more bathroom amenities. Soaps and shampoo/conditioner were great. What happened to qtips, razors, floss packs they used to have.

Everything was great

Clean room, friendly staff, best continental breakfast. Beds were comfy, good for kids too.

Yes breakfast very good

Great

Great breakfast selection!!!

Hotel viejo, los pasillos olían mal, la habitación antigua, en las fotos se ve bien, pero es totalmente diferente. No lo recomiendo.

Everything was great.

The room had a musty smell, which led to me having a headache because the scent was too strong.

The breakfast was always fresh and ready. The rooms are kept clean regularly and the staff is very polite and friendly.

The breakfast cchoices were limited. They potatoes was ok, but not warm enough.

Needs better cleaning quality control. Not all days the room was made.

Everything fine

Perfect Location, clean , comfortable bed, we will stay here again

Breakfast was excellent—I truly have no complaints. Everything was clean, well-maintained, and the staff provided outstanding service. The only suggestion I would offer is updating the carpeting. Overall, I would definitely recommend this hotel.

Extra charged 200

We enjoyed our short stay with family. They accommodated our request for adjoining rooms which was very helpful. Great breakfast. Great, convenient location.

No issues. Place was clean. Staff helpful and friendly. Breakfast was pretty good.

Very comfortable stay at a reasonable rate. Great, helpful staff

Yes all good

The internet worked, breakfast was 8/10 staff were very friendly.

The only issue is that there were no ice machines on the first floor. We had to go up to the 4th floor to get ice. We were very comfortable during our stay. A+

Yes it was

I enjoyed staying at this property due to its friendly staff, cleanliness, and convenient location. The room and bathroom was spacious. The only thing I didn’t like were the two sets of doors that could lead to the other adjacent rooms. The hotel has two buildings that are joined together by a first floor corridor. Since I was in the 2nd building, it was easier to park in the back lot. The lot is well lit at night but there’s a motel Nextdoor which is separated by a high fence. We did have to park far because we came back late at night the two nights we were there. So I just made sure to be aware of my surroundings walking from the car to the back entrance of the hotel. I felt safe, but you can never be too cautious. The food buffet was delicious and had a nice selection. It was well staffed and kept orderly and clean. I would love to stay at that hotel again during a staycation in Orlando.

Breakfast was nice, Shuttle Service to the parks was lacking, and the pool and hot tub close way too early.

This was a decent deal for the price since it included a breakfast buffet. The hotel is dated but it is comfortable and the staff are polite. I will say the theme park transportation needs improvement as to utilize it one must go after the park is opened by an hour or more and leave very early- before any end of the night shows. The pool and hotub also close too early considering most parks are open until 9 or 10 pm- if you had wanted to soak in the hot tub for a bit after walking a few miles it will not happen here.

Very dirty room, old carpet, smelled like weed outside

Great Location. Breakfast was Excellent. The rooms were clean and roomy.

Good

Good hotel for a quick trip

Excellent breakfast and clean room. Actually had a choice of a bunk bed for two children which was perfect for my situation

Everything was wonderful

The wait time to check in was awful. 20-25 minutes

NICE PROPERTY, convenient acces to theme parks

Old hotel. No free breakfast options typical of other Holiday Inns. On our first night, the fire alarm went off. The staff kept saying “false alarm” and to go back into the room. In the meantime, the fire department was still making their rounds and the staff was still checking in guests for the other tower while both the audible alarms and lights in the halls kept going off.

Good breakfast, good gym. Had a problem with no water available for nine hours. Very upset with a hidden “resort fee” that was not revealed until check-in.

This is an average hotel, don’t expect the best of anything. The breakfast buffet was great though. We had several issues during our stay, no hot water for showers for a day, fire alarms going off at 12:30am, and inconsistent house keeping. The hotel is around several charming places like a small amusement park, and food trucks. If you are going for the shuttles is important to know, the shuttles for Disney and Universal only have one departing time from the hotel and coming back from the parks.

The only problem we had was the sink was literally going haywire like a volcano with black water everywhere it took them almost 2 hours to get maintenance there and to get it cleaned up and we had to be at dinner that night for reservations The fire alarm went off two times during the day the next day around two and three then that night at two in the morning, it went off again and they said it was because of an overflow of a water bilge pump and it took on almost 2 1/2 hours to get the Flashing light fire turned off in our room so we can finally go to sleep But other than that, it was a wonderful weekend and a great hotel

HOTEL WAS NICE. EMPLOYESS WERE FRIENDLY. LOCATION NOT GREAT. BUMS AND BEGGERS ALL OVER ASKING FOR HANDOUTS. PEOPLE SLEEPING ON THE SIDEWALKS. HAD TO PARK IN BACK BECAUSE THEY BOTHER YOU UP FRONT. HOTEL NEEDS TO REMOVE THOSE PEOPLE FROM THEIR PROPERTY. I WAS BY MYSELF SO I DIDNT MIND BUT IF I HAD MY FAMILY WITH, I WOULD NOT OF BEEN HAPPY

Great location and parking. I could tell the hotel rooms were high traffic. Needed a little update.

It`s ok

Convenient location, nice clean room, friendly, and helpful staff.

Good stay for the money paid

Everything was great. The only issue is having to go up to the 4th floor to get ice from tge machine when we were on the bottom floor. Beautiful room with a pool view 😍

Excellent stay, so much so we extended it. Fabulous breakfast and courteous staff.

Bed was really comfortable

Everything was great. Loved it.

Excelente

Long check in process, extremely thin walls, outdated, bad smell throughout halls

Very nice hotel, family friendly

I loved the location but the hotel is old and the hotel not the cleanest.

.

Room, breakfast and staff all great. Property little older and could use some remodel but would stay there again.

The room was clean, good staff, amenities and the breakfast.

H

Clean room. Staff was very friendly.

Hotel is a bit dated, could use a facelift.

The room was very clean and staff was most helpful we enjoyed our stay.

Limited available parking at night, had to park on the grass far away from the building. In the middle of the night next door guest fighting, yelling and cursing, had to call front desk for security it took them a while to come if they ever came.

Possibly a dedicated restaurant for breakfast, lunch and dinner.

The Expedia search filter asking for properties with a pool and hot tub brought me to this hotel. After getting in our swimsuits and searching for the pool we were informed there is no pool or hot tub on this property only a jacuzzi tub in one of the suites you can reserve

Room was very clean. Staff friendly and helpful. Great breakfast. Nice pool area. Good value for the price.

Yes room was roomy. A little dated but still nice

I finally checked in and got to the second building an hour after arriving. The elevators were not working, thankfully I was on the second floor and close to the stairs. Once in the room, the tv had no signal and all I could hear were dogs barking. Tif I could give this dump zero stars , I would!

Good room

Everything was great. Great location for our needs.

The room smelled musty, the outlets didn’t work, it felt like you were going to fall through the shower floor, the beds were uncomfortable. The shower barely had warm water and no water pressure.

Service was warm and friendly, room was clean. TV options was limited and challenging to maneuver around. The building was clean but dated.

Very clean rooms, modern and spacious

The room was clean, facilities felt very safe with some lighting in parking lot. The breakfast was fantastic with more than the usual choices-pretty much all the other breakfasts combined at this location!

Excellent!!!!

Room was clean, breakfast buffet was great

We had a great time staying at Holiday Inn…Staffs were friendly and accommodating…

Room was clean. Noisy bathroom fan. Sliding door allowed wind (which was high) to enter room.

Everything was good.

We will definitely recommend friends to stay here and we will be back to stay again as well. 10 out of 10

OK

A little dirtier than I expected for a Holiday Inn

Room wasn’t cleaned regularly but over all the stay was fine.

The rooms were small, and the hallways were dark and musty. Unfortunately there was a lack of parking and on the first night stay there was banging in the hallway and someone knocked on the door and tried to enter my room. Security was called and the guest next to my room heard all the noise as well. There were concerns to the safety as I noted 4 Deputies in the hotel the same evening. Security never followed up with the incident which occurred.

Musty. Thin walls. Old.

Room was not very clean. Stains on the chair in the room that looked like leftover sex juices. Only stayed for a night so we didn’t check out the amenities or anything.

Todo ok

Room was outdated

Excellent as always.

I did not even stay in this hotel it was so gross. I was on the chat with Expedia to get my money back and nothing. There was human and rat poop on the floor. Absolutely disgusting. Do not stay here

Plug did not work in bathtub.

The location was very good! We were very happy with the options for food and entertainment in the general area. The rooms could have been a little cleaner.

We'd stay here again if we visit this area again

You shouldn’t offer this Holiday Inn Celebration Kissimmee hotel to your customers. They rip your customers off by “service fees” and you I wrote you about it. You didn’t do anything. Basically you helped them. I will ask attorney general for better business bureau. Bad for tourism.

The first room I had was terrible, I asked for an upgrade & they moved to a room that was much newer & cleaner.

The staff was nice and the location was convenient. There were small little ants/bugs on the bathroom counter randomly. I would kill a few and then would find more. It’s very outdated and not deep cleaned. The sheets were cleaned, but I felt like the carpets were not and the counters and tables were not scrubbed. I brought my own Lysol and wipes.The beds were comfortable though, and it was nice to have a balcony.

Needs a major update. Carpet stains, dusty curtains. Not the quality you would expect from Holiday Inn.

Staff is great!

The room was old and the ac unit was very noisy.

Room was clean and comfortable. Check in staff friendly. Breakfast buffet had many offerings and was delicious.

Very low Quality, looks very old, not modern, low standards overall. The furniture, carpets all throughout the building is horrible and in horrible shape. This hotel is in need of a mayor make over. The only 2 things in favor was the comfort of the bed and the Air Conditioning really were to my expectations.

Yes

They charged me extra 80 dollars for not showing up even though I did show up. I paid a full night and then charged extra for not showing up

Great stay.

Clean and staff was helpful!

It’s good 👍

We didn't get the room we selected, they gave us one with smaller bed, we waited about 2 hrs and :15 min to get the room we selected and we were told that the room had problems and they will give us one with smaller bed

Staff was great and room was clean. My issue is with hotels.com . I booked my stay because the listing under room type had listed free breakfast for 2 under amenities. When we went down for breakfast we were told it was not included in our booking.

Now I did have a frustrated situation with my booking, between Expedia and the hotel. I ended paying almost an extra $150 for 2 rooms. I try to change my reservation and when I try to reinstate it, they wouldn’t do it even though it was in a matter of minutes. So, I had to rebook one of the rooms. Now they won’t give us a partial credit. Expedia puts on the hotel and the hotel manager puts it on Expedia. I been a loyal Expedia customer for years but after this experience, I’ll be booking directly with hotels to avoid this miss communication.

There was nothing really wrong, just generally old and a bit dirty. Good for what it is - 2 stars.

everything was nice

The staff was kind, the rooms were clean and the location was awesome! The rooms could use some updating and the curtains didn’t actually close (just a sheer). There was a huge light outside of our room so that was quite annoying. Bring a blackout shade if you prefer to sleep in the dark.

Friendly staff, fast and efficient service, comfortable rooms, and a very varied breakfast. Completely satisfied with my stay. I would definitely come back.

It was not a pleasant stay.

Clean room. Very pleasant staff. All the necessary amenties to facilitate remote work. Great Breakfast Buffett! and very convenient location.

Yes.

Great staff, welcomed warmly and they even were going to change our room for better view, but unnecessary! Could view fireworks from our window for TWO Disney Parks and Old Town was beautifully lit up for the evening: rides, shopping, eating/drinking and other entertainment a mere walk across the street! Parks are close by and airport 20 minutes at 4:45 pm! Breakfast at hotel was fabulous, again staff so friendly! A little too cold to enjoy pool but looked wonderful, as did the hottub that was being used! Room was spotless and bathroom clean and love Dove products! Great experience and wonderful location to get away from "ears" prices and have good ole time fun at Old Town for free (rides extra)!!

No hot water

Room was clean and quiet

Room had roaches food had bugs flying over it housekeeping took a poop in my bathroom after they cleaned it I will never ever stay at this place never never again I would not recommend this place to my worst enemy

Everything was great

I had a change in booking well before the date of my stay, with a confirmation number from the hotel for the corrected dates. They did not want to honor that and made us wait an hour with bickering until the manager finally quickly and easily stepped in to get us sorted. I was charged an additional 57 dollars to my credit card that has not been put back on for the card hold.

Room was clean and staff was friendly! Thank you!!

The beds were very nice and comfortable and the pillows too. Bathroom was very clean and the room was very nice and clean.

Food option breakfast included was great. Rooms cleanish but not clean. Shower cracked and separating, room kinda dingy. Also charged me a 120$ resort fee

Place was very dated witg damaged floors. Front staff was consistently exasperated with most everyone. To top it off rooms were dirty and not cleaned well

Yes

Everything was perfect. Will definitely be staying here again when my daughter has cheer competition

Great decision to stay here for a night. Very clean and nice location

Staff and amenities were superb! Didn’t have coffee or cups in the room but that wasn’t a deal breaker because as soon as I called from desk, they fixed it. I only bring it up because it is proof of great communication!

Clean

The hotel needed some serious updating. The pant in the walls were peeling bad, the bathtub floor felt as if I was going to fall through, and just overall it felt gross. I stayed 3 nights and on the second day I needed to call the front desk to get new towels which is when I was advised I needed to request my room to get cleaned as they don’t do that everyday. I stayed here with my family and would not recommend staying here with a family as neither I now my wife felt safe. There were homeless people near the front of the hotel and the motel next door is extremely sketchy.

All

Staff was geeat

Nice hotel, great breakfast (buy when reserving room, saves money) friendly staff. Secure building, felt very safe. Room clean. Would stay again. Only a few negatives, parking cost, shuttle to Disney very limited, suggest uber or drive self and I did see one roach during a four day trip. I chose this hotel because most reviews did not mention bugs. I don’t think a major problem, but did see one. (Saw in dresser drawer not anywhere else).

Room was clean,staff respectful .

When I arrived I was informed that there was a $25 “resort fee” that was not on my reservation and didn’t appear anywhere on my receipt from Expedia. After telling the clerk that I didn’t agree to that fee and that I would go elsewhere, he agreed to remove the fee on all 3 rooms that I had booked. When I checked out I never received a receipt. Only when I saw the charge on my credit card 3 days after checkout did I learn that he never removed the fee. I was duped not once but twice. Will never stay at a Holiday Inn again.

Great bkfst

Clean room, liked the balcony. Breakfast was 10/10 lots of options. My family and I also enjoyed the amenities. Overall great stay. There’s a resort fee at the hotel so be mindful about that when checking in.

The staff was very courteous, and the breakfast buffet was plentiful.

Room had poop stains on sheets, complained 3 days straight. Nothing was done

Very friendly staff and a great location

Massive hotel. Great location. Rooms were dated but great value for money. Outdoor facilities were incredible. Sunlight over the pool is limited.

Clean Room , Great Staff , Awesome Breakfast

Great time

Fabulous. Great buffet

Yes

Personable and helpful staff, Good size room. Comfortable bed and pillows.

Clean , friendly staff, excellent selections for breakfast

Good location, but

I was charged a service fee of $57 upon check-in, in addition to what I paid to Expedia. There was no parking at the hotel. The area did not seem safe. The lobby was extremely loud. The hallway to the room smelled very musty, like old gym socks. Then, the room smelled that way too. I sprayed good with Lysol but that did not help. The room was very dated. Even the door was cracked. The springs on the bed made noise every time I moved. When I responded to a text from the hotel regarding the issues, they did not respond. I travel to Orlando about 10 times per year. I will never stay at this hotel again.

I Can clearly see the dirt all over...That chair is too old and other is dirty

Everything was perfect

Yes

Clean room, nice overall and amazing staff. Veronica and Carlos go above and beyond to ensure their guest are happy with the stay. Hot tub was great after a day at the parks. Met some good people there and enjoyed the stay. Would definitely stay there again.

The stay was exceptional, will be returning soon.

Yes

Front Office staff were accommodating

Great room, great view from back building.

Breakfast was Great

Amazing stay

Good location and clean hotel

You need to ensure the safety and security of your guests by ensuring all in room doors leading to the rooms next door are locked. My safety was tremendously compromised during my stay as the doors were unlocked. The guest next door entered my room accidentally and thankfully it was my relative who was in a separate room next door but it could have easily been a stranger. This caused me to check the other door leading to the next room with other guests and sadly, I had to secure this door also

Very helpful

Hotel was large & clean, staff were all so polite and courteous, breakfast buffet was large with a great variety... walked to nearby attractions like Old Town and World of Food Trucks... plenty of stores & restaurants right outside the entrance. Free shuttle service to all the Disney & Universal attractions, but if needed, Ubers were very inexpensive as well (less then $20). Would definitely return to this hotel.

it was beyond better than expected!! super clean and comfortable too! in a great spot near the parks without breaking the budget and so many restaurants nearby! 10/10 would recommend

Property hasnt been renovated in about 20 years. Smelly, uncomfortable and very old furniture and bathroom. Bed was awful.

Clean and enough space to do

Room was clean and beds were comfortable. Had a good view from the balcony also. The breakfast was a bit odd how it was set up, I paid for one but when I got through the line I had to pay again. The food was good tho.

Excellent attention, great hotel for short trips

Very nice

Everything was average

I love everything

The breakfast menu was okay. The food was mediocre.

The breakfast was excellent and the accommodations were clean. Excellent stay

The room is immaculate. Staff was really good.

Good staff

N/a the hotel was supposedly paid for it on Expedia and somehow a day after I got back from my trip they charged my card another $85 we’re not recommend a hotel company cause they’ll charge you $100 a check-in and then when you leave and go back home they’ll charge you another $85 on top of it

Room was clean

The workers are disagreeable

Clean room, staff friendly , great location

Great outdoor space with a jacuzzi

I would definitely stay again!

Plus waffle makers. Very good service people keeping the area clean and replenished.

I feel the newly renovated part of the hotel could have been better. Breakfast was not worth the $17 and you couldnt even take anything back to your room. There was a language problem as well.

I don’t recommend this hotel at all. Room smelt dirty and AC didn’t work well. Lights were extremely dingy and the water got cold half way through my shower. This hotel is a bad stay. Also, the television didn’t work and the elevator got stuck. Do not stay here!!

Food was fresh and staff is always pleasant

Once we entered the room, the conditions were unacceptable. The room had a strong smell of smoke and mold. The curtains were dirty with multiple suspicious stains and visible mold spreading on the fabric. The side of the bed also had body fluid like stains on it. The bathroom toilet ran loudly the entire time, and the bathtub could not safely be used by our children. It appeared to be spray painted and was covered in mold and grime. For the price we paid, this level of cleanliness and maintenance is completely unacceptable. A hotel room should be sanitary and safe, especially when families with children are staying. I would not recommend this place and wish I had trusted the initial feeling and gone elsewhere.

Staff was friendly and kind. The hotel was overall filthy. Our room smelled of mildew. Floors visibly dirty and mold in the bathroom. Furniture was well loved and showed visible wear. Breakfast is by voucher only 2/room, additional breakfast must be purchased. There is a resort fee charged on top of the room rate. The hotel is in great need of an overhaul and cleaning. I would not stay here again.

Our bathroom sink wouldn’t drain at all. Also the have someone out in the lobby poaching on people trying to get them to buy into a timeshare

Room missing basics (notepad, medium towels, chair)

Was sold on the idea that this resort had a shuttle which on arrival found out that it only had a third party shuttle which left and arrived and inconvenient times and only once a day! Unfortunately it costs us more than we had hoped for Ubers to parks and venues. Staff were friendly and tried their best even granting us complimentary breakfast for the first night as we had to change rooms due to lighting not working. Thank god it was complimentary because it certainly was not worth the advertised price.

I requested first floor, preferred the front building because I’ve read bad things about the back building and found out they were true! Arrived and nothing available in the front building so I was given a room in the back. I asked the male receptionist what’s the condition of the room and was it clean! He says yes, I asked was it upgraded and he says yes. Well I went to the room and found it to be completely outdated, felt old and stuffy! The room I was given looked like it was something from the 90s with decor and bathroom fixtures and shower blemishes. The bed was squeaky but clean and by me being tired as well as traveling with my mother who was viewing the room with me I couldn’t dare make her take that long walk back up to the front counter so since it was only for a night’ we decided to just stay but there’s no way in hell I would’ve stayed in that specific room multiple nights. I feel like this hotel reserves their old run down rooms specifically for third party reservations such as from Expedia’s etc. This is the 2nd time I was given a bad room! The first time I refused it and was given an updated room after speaking up for myself. For the cost that this hotel charges rather through a third party or not is highway robbery especially for any room in the back building. Breakfast is good, plenty of variety. Just wish they the breakfast staff didn’t stare so much at the consumers! Makes us feel like we should rush eating or that we’re bothering them. It’s a Bit overwhel

Haven’t get my deposit back for over 15 days already. Sent messages with no response! It was perfect before this.

We stay here often and it has always been great. The only problem I had was on the day of checkout. My family had started bringing our luggage out to the car around 10am. When I went up the get the rest of our things around 1020 there was already a housekeeper in there making the room ready for someone else. I was pretty shocked when I walked in because I had put the do not disrupt sign on the door and check out was not until 11am. She had piled the rest of our things by the door for us to grab. We had not planned to leave yet as we had plans that didnt start right away and were going to wait right until 11am to leave to kill some time, however we felt pushed out and just left. This was the first time this has happened to us but Im hoping it doest happen again in the future.

Great staff

Clean room and friendly staff

Relaxing

Extremely convenient location! Very clean. Great breakfast buffet!

Yes

Room door was horrible to open and close Room iron was broken Bathroom shower/tub was slightly clogged… Slow draining.

The bathroom sink wash

We had some broken items in the room, such as the handle for getting into the shower and the faucet. Also we could not find the fan in the bathroom so it got very steamy in there. Nothing worth complaining about; it was fine for the time we were there.

Great location, hotel had breakfast buffet which was super convenient. The room was a bit outdated but clean, we had everything we needed. Close to supermarkets, gas stations and restaurants

You get what you pay for

room was clean

Everything was clean and well taken care of. It’s plenty of things surrounding the area to do. The rooms just aren’t as up to date as shown in the advertisement for the hotel.

Average rooms , nothing to write home about. Only perk is that it’s close the parks

Rooms are good and spacious. Able to accommodate room changes for better view. Happy with vacation.

The property is in terrible condition. The rooms are renivated

Friendly staff clean room nice bathroom

Staff was very nice and helpful, the room was clean, but it seemed everything I needed was broken or Jerry-rigged. The A/C wouldn’t turn on unless you flipped a light switch my the mattress, and the iron would heat up. I ended up having to us the blow dryer to get some of the wrinkles out of my pants that took an extra 45 mins for me to get going and check out.

Staff was super friendly

Felt like staying at a hotel from the 90’s. Found hairs in my toilet upon arrival. Rooms smell musty.

I love this hotel and location. The only priblem I had this stay was parking for handicap. There was an event in the area so they were pretty booked and that caused limited parking but all in all everything was amazing

Well, the breakfast cost 17.99 a person and I booked because I thought it was free breakfast, they charged me extra when I got there and then the room was not very clean and the bed was very uncomfortable it just leaned inward in the middle so you would just sink to the middle. We didn’t make a big fuss because we just wanted to enjoy are vacation.

The room had bed bugs and I got bites all over my hands I am allergic to bug bites. I reported everything to the front desk and show them my hands. Jonathan the manager agreed to move me rooms and that's it. I asked for a full refund and everything got complicated.

Clean room

Check in was ok. After getting my keys I got attacked by someone by the name of Pablo/Pedro (from Puerto Rico according to his badge) cant remember when i left the check in counter. Asking how i made my reservation and other stuff. Trying to get me to go somewhere because “they had money” they had to return to me. When i said no, he got defensive and tried to force me because “I was giving away free money”. This was very annoying. Not sure what the sales pitch was but that was pretty rude and in my opinion unacceptable.

Huele mal las habitaciones No te limpian las acotaciones el tiempo que estás prácticamente es un hotel de paso

It took me like 40 minutes to check in, and behind me the line was looong. We stay once a month to two months in this hotel and this time check in was a disaster. I usually receive a text asking how was everything, not this time! I can definitely see it being worse every time, when we first started staying in this hotel almost two years ago, the staff was very nice and attentive. Also the fridge was leaking when we walked in and it was all wet around it and we tried calling several times and no one answered the phone.

Clean rooms, friendly staff, great buffet breakfast, free shuttles to Disney World.

Clean room

Staff

I had like the cleanliness

The property is a bit outdated, furniture is squeaky, my kids had a bunk bed and we could all hear when any of them moved. The staff was great, very helpful and the location is fantastic. At the end of the day, value for money is great.

The room pictures online edited out the mold and dingy feel (and smell). Even the doors were chipped and falling apart at the bottom. The front desk line is 5-10 people long from 7am to 11pm and expect each encounter to be 15 min long, even if you already have reservations. Also, the “free shuttle” is not reliable (if it even shows up - we were stranded at Universal and used Uber the whole weekend). I tried to complain at the front desk and was told “it’s a third party so our hands are tied” which was sad because we used this hotel FOR the shuttle that never showed (EVEN AFTER WE HAD A RESERVATION and the contact info is incorrect).

Very accommodating we were early and they let us hang out at to pool area

Yes everything was good! Staff was very nice!

They wouldn’t honor the Hotels.com reservation. We had to find another hotel.

A used soap bat was left in a corner above the shower. You could hear the neighbors thru the door just talking. Check in was 90 minutes long. Just 2 people checking in. They were very nice and were doing the best they could. But you can tell management of this hotel is crap.

Check in on a Friday night took about 90 minutes because it's understaffed. Carpets in the hallways are stained and dirty and old. I came to the room and it stinks of how old this place is. Tiny tv. Rooms don't even have a desk. The AC of my room was leaking, so I had a puddle in the middle of the room. Horrible.

Close to everything

Good

Manager handled problems very fast. Most staff friendly except breakfast ones. Had a sound machine in the room that was awesome.

Very good for the price and breakfast buffet was pretty normal. Loved that it was next to the world of food trucks and across from the old town lots to do in area

Clean room, convenient location but if you’re facing the main road, the hustle and bustle of the amusement park across the street could bother some. The staff were all very nice and the parking well-lit. The breakfast was so-so. I expected better for it being a sit down restaurant buffet style.

The room was clean and comfortable.

Amazing

check-in staff not welcoming, & don’t even mention what are the amenities of the hotel, like where to find the pool, or breakfast or shuttle

Great place to stay for a quick family getaway. Room was clean with nice amenities

The room needed better, vacuuming underneath the bed, but besides everything else was great and wonderful and the breakfast buffet was amazing.

Overall good experience.

clean, convenient, friendly staff and would stay again

Overall everything was great my only 2 issues was a very small tub for taking a bath and the breakfast buffet didn't seem to offer much for the price and too me personally the flavor was pretty bad

Great location. Especially if you want to visit Old Town.

Engaging staff. Helpful woman at the bar.

Hiden

Clean room. Carpet outdated. Friendly staff. Breakfast was ok. Lots of choices but not quality. Road noise was awful! Sounded like a drag strip and lots of sirens. We were there for 6 nights. Needed to play sounds on my phone all night in order to sleep

Bugs, shower was filthy, ashes all over the balcony with cigarettes in the corner.

Room clean. AC worked well, refrigerator and microwave worked

Very old, stinky, I got sick.

Cordial, professional and attrntive

The room smelt like smoke, the black out curtain was torn and the rug smelt musty

Everything good!

Good

Great location upgraded my room to view of Old Town.

Cleanliness, staff, and the breakfast buffet was excellent as well.

Very nice

Clean and extremely convenient as well as great value

We had three rooms, all the same: 2 queen beds and microwave. We stayed 2 nights for Halloween Horror Nights. One room had very outdated and small TV and none of the TVs had streaming options. Rooms were clean. Bathrooms could have been a little more detailed and water pressure could have been better. Gym I used and found some dead cockroaches and TV didnt work. Pool and hot tub very chill and clean. Overall cold a/c and good stay for Orlando and the parks. If you’ve stayed in the area you understand that almost every hotel is outdated. This one is awesome and you cant beat the pricing. Breakfast was tasty too. Wish they were kinder about requesting late check out- they didn't care that I was a IHG rewards. Everyone had a good time.

Great

Good job

the room was very clean' The staff was great and very helpful.

The best place to stay. They have everything around them. Nice and clean Hotel!

Great place.

Front desk staff were awesome and made us happy to be there

Easy check in very clean rooms.

Clean room and excellent staff

Check in and check out was excellent because of the young man that took care of us. Our room was clean, comfortable and quiet. We were very pleased with our stay and we would stay their again.

The room was very clean and comfortable. Every aspect of the hotel was great.

Front desk was nice and professional my room was nice and clean....

Great breakfast, nice pool area. The hotel itself and the rooms could use updating. Carpet needs cleaned. The room had a weird smell. Overall everything was okay. Decent for the price.

The front desk made me wait all day to check in because there were supposedly no clean rooms available. Here’s a simple solution, hire more housekeepers, or set higher efficiency standards and hold staff accountable when they’re not met.

Decent stay close to Disney parks with lots to do close bu

Very friendly staff with great check in

The staff are supper friendly and they do their best to provide the best surface

Love it

We were first placed in Tower 2, and the room felt very dated like stepping back into the early ’90s. The furniture had clearly seen better days, the chairs were filthy, and the carpet was in terrible shape. The beds were uncomfortable, and overall it didn’t feel worth the price; you can easily find better hotels with nicer rooms for less money. After a poor night’s sleep, I spoke to the receptionist around 5 a.m., and she kindly moved us to Tower 1, which was much better but still not up to the standards I’ve come to expect from other Holiday Inns. On the positive side, breakfast was decent. Just wish i never wasted my money here.

Additional fees charged at check in and pesticide smell so bad in the room, fan and balcony door left open for duration of stay.

Staff was great. The room we reserved was not available so they offered a queen suite. Unfortunately 1 queen didnt fit our needs but it was nice of her to offer. Standard king room was very nice. We stay in Orlando a few days each month and old town is easy access to the parks with little traffic compared to other areas.

The property was only a few minutes away from Magical Kingdom so the convenance was the huge plus. The hotel is huge but easy to navigate. They have an excellent pool, hot tub, and game room. Breakfast was fantastic. My only complaint is the cooling unit in our room sounded like a train which kept us up most of the night. I regret not letting management know because it is a huge problem for any guest sleeping in that particular room - hopefully that is the only unit that makes that noise.

The room was clean but had a weird smell. They do not give water bottles in the room to make coffee or to just drink. After we left to the store to buy water bottles to make coffee and tea, we found out that the machine didn't work at all. The showers were great with really hot water and clean. Air conditioning was cold. Blankets need to be replaced, lots of whole or tears. Luckliy there are so many restaurants near by that I didn't care they charge $18 per person for breakfast. Overall it was a good stay, we got talked into doing a timeshare tour and we left with an 8 day/7 night stay at any of their hotels for free. If they have a great deal, I'll stay here again but just be prepared with my own water and blankets.

Was on vacation front desk people was nice and kind room service people was nice and friendly and did a wonderful job cleaning need to change up the breakfast with different things on certain days and need happy hours for grown people but other than that everything else was fine and great

The room was clean but in need of update.

The only problem was next door guest seems to live there, they were elderly, and the TV was full volume all night and morning. I was going to mention this at the desk but when I saw the guest was in a wheelchair. I let it pass by...

Porperty needs to be updated. Carpets are old and they make the building smell.

Great price.

The Checkin was excellent, Room Clean, but the hallways carpet looks dirty

Room was clean. Staff was friendly

Clean room

No complaint about our stay. Didn’t use buses but did get the breakfast voucher we paid for and it was worth it. Pool looked nice from afar, didn’t use it, gym was open 24 hr which was nice. Parking is crowded but would stay again

Nice clean room

Everything was great, the only thing I can say about it is that our specific AC was extremely lousy and noisy, we had to turn it off for the night. But everything else was incredible

The property was run down and room was not clean. They did not clean the room the second night and when I brought the dirty towels down to the front desk they said they would bring some to the room. They did not even bring towels to the room all day and evening. We found some in the pool area to use.

Clean room, great view

Carlos at the front desk was great as was all of the other staff I encountered. The breakfast is so worth the prepaid amount. The property is clean and well maintained. The rooms are clean and roomy. There are some signs of age, including the carpet. My only complaint is that there is a resort fee and $100.00 deposit requested at check-in that are not mentioned when booking on Expedia. Usually Expedia tells me if money is going to be owed at the property. But an overall great stay and now knowing about the fees, I would stay here again if it was the best price including the fees.

Breakfast was cold Bacib undercooked

Update the rooms

Clean room friendly staff and very accommodating

We checked in and were sent to a room in the second building. The building was old, outdated and smelled awful. As soon as we walked inside we could smell the musty smell that just smelled like smoke and trash. We got into the room and found a dead cockroach underneath the mattress. We tried to call the front desk and the phone inside the room didn’t even work. We didn’t check in until midnight and were just exhausted! We ended up crashing in the other bed that didn’t have dead bugs under it and then woke up in the morning to a toilet that had flooded overnight! There was toilet water all over the bathroom floor and even went into the carpet area in the hallway! And the carpet was soaked! The place was disgusting! I immediately went to the front desk and told them about my room! They did move me to a nicer room in the first building and those rooms were totally different! The first building had been remodeled and well taken care of. The first building did not stink and the room was clean! But that second building was disgusting and needs shut down! I was not happy at all!

Rediculous resort fees

Super clean room

This place is amazingly beautiful comfortable spacious clean and very friendly and helpful staff

It looks like they don't clean the drawers because I found a big chunk of hair. Also the bathroom fan sounded like it was going to explode.

noisy hotel

Good hotel , hidden charges at check in not shown until after you have booked . Reception staff not helpful .

Room was dirty, we found previous guest soap in the bathroom. I would never stay here again. Only stayed here because it was a last minute trip, wish i had done more research. Very old and dirty looking rooms

Quality service staff was excellent

Comfortable and clean room. Great service and kind.

I saw an alligator

The room quality was atrocious and offered terrible value. We dealt with a pervasive mildew smell, dirty carpet, damp and itchy sheets, mushy mattresses, a broken coffee machine, and a clogged bath vanity. Furthermore, the overpriced $17 breakfast was mediocre and served with fake eggs. This is a black eye for the Holiday Inn brand.

Nice clean hotel near old town kissimmee

The breakfast was worth it the room clean and beds comfortable ehst i didnt like is that thdy charge you for amenities they have and no where on booking does it say that do beware!

Everything was great! We enjoyed our stay in fact we already booked our next Disney trip! We like the location and always being able to find a parking spot when we returned to the hotel. We recommend to any family visiting, very safe for you and your children.

Clean room

I then got to the room they put me in and the AC was off and there were takeout boxes full of chicken wing bones, empty beer bottles, and the beds an rest of the room were completely in disarray. I called the front desk and they moved me to a different room that was actually clean. I felt like the first room was still being used with how bad of shape it was in. I should have never been put in that room and I’m not sure how it was shown “ready for guests”. The room is also right off of 192 and you can hear all of the traffic and noise from the main road. I didn’t sleep very well due to the noise and I would never come back to this location nor tell any of my friends to choose this location.

Paid for room at check I was advised there’s an additional fee of almost $30 per room for amenities and upkeep. Well aside from the rooms not being properly stocked, we arrived at 4 am and wouldn’t use said amenities (the subpar bus schedule to parks or WiFi) but you have no choice but to pay it per management.

Room was clean but had a musty smell. Loved having balcony in room. Hot tub was a great temperature! It wasn’t too hot

Love this place we checked out after a week to go to Daytona Beach. I didn’t like the hotel there so we turned around and drove back to stay another week!!

Amazing place. Definitely will come back to this one

My reservation had a hidden fee that was presented upon check-in. The floors in the elevators seemed like they’ve been submerged in water. You could not check in before 4:00 pm. Therefore at 4:00 pm the line to check in was down the hall. They also did not offer late check outs.

This place looks and smells horrible. I was charged an additional service fee that we were not notified about through Expedia. It was a horrible experience

the back entrance had trash flowing out onto the round about at hotel back door. hotel service was not bad but i feel like they could of accommodated me better. also the hotel wasn’t clean as it should be for a holiday inn they have a lot of maintenance work that could be done.

Peaceful

Clean. Great staff. Very satisfied.

Veronica and the rest of the front desk are very nice and very professional.

I had a really bad experience during check-in. The lady at the front desk was extremely impolite and unprofessional. Her attitude and behavior were totally unacceptable — no respect, no courtesy, nothing you’d expect from hotel staff. Even during my stay, when I tried calling the front desk from my room, no one attended the calls. Sometimes they would pick up and immediately disconnect. This kind of service is unacceptable for any hotel. Management really needs to take this seriously and train their staff to treat guests properly and respond to calls promptly. I won’t recommend this hotel based on how I was treated and the poor service I received.

Everything was excellent thank you

Room was great for the price . Only issue is their “resort” fee is not disclosed on Expedia. $28 for what? Is not a resort . How about transparency

Very good

I booked this room through Expedia and was only informed of an additional $28 charge upon check-in. This lack of transparency is extremely disappointing and feels deceptive. I expect better from IHG, and this experience has left me deeply dissatisfied.

The hotel is very close to the parks and the ppl was very kind but is an old hotel the beds were uncomfortable like old mattress sinking not good sleep the hotel in general is very clean and nice

room door bad, almost broken, but everything else was decent. bathroom could be slightly upgraded, shower tub

N/A

The halls smelled like piss, we were eating breakfast and homeless came an sat next to our table, the rooms have an old feeling , carpet smelled bad.

The staff are very friendly

Good value

Love this place

This property is simply disgusting! I have never asked to leave a hotel in my life. Thanks to expedia they got my money back from them! Very quickly also! This property is dirty, not taken care of and I believe they r renting out to homeless people. The pictures given to expedia are not accurate at all! This place is horrible in every way. My wife was afraid in building two lobby, the people living there are very scarey, almost looks like gang presence? No matter how cheap price is, do not go! Again thank you expedia for getting my money back and in a very quick fashion!

Clean room, quick check in

As someone who has stayed at this hotel years back, I am very disappointed in the condition the hotel is in now. We found a dead roach in our room, strange dirt on one of the beds, the water had a terrible scent to it.

Convenient to old Town and Fun Spot

Location was perfect for access to Old Town dining and local shops. Would definitely stay here again.

Amazing!!

Room no smelling good

Clean room staff was amazing !

Pool was nice

Smooth check in

Would stay here again.

I was bitten by fleas or bed bugs while staying at the place and now having allergenic reactions.

Everything was great. Real close to the world of food trucks.

Great stay! Thank you

N/a

Good

You would think the building management would update the rooms. At least the tv.. But for the price I guess it was good. We had to switch rooms because our a/c was leaking, which is a testiment to a long overdue upgrade. For what its worth, there are a lot of things to do nearby

Upon check in we used Expedia and it wasn't updated in computer. So we had to wait about 25 minutes to check in. Then with line behind us front clerk told us twice our card declined payment but we seen on the card reader approved. So we questioned it and looked at our account and we were charged twice. Then another guy came and explained what happened and that we would be refunded in 3 days. Then we finally checked in and the hotel is out of date. We went to our room the toilet isn't secured to the floor and rocks and moves. The rooms are out of date and smell. Just not up to par as others in the same area. The next morning we went to the breakfast that we paid extra for on Expedia and had 2 adults 2 children on Expedia to find out it was only for 2 guests. Why would we eat breakfast without our kids? So the cashier called front desk and she told her to have us stop by on our way out. So we went back to our room to collect our things to check out and I guess front desk decided our key so we couldn't get back in. We called down on cell phone and was told we had to go all the way down to front desk for new key. Then they asked me for id which isn't cked in my room. And instead of going back with me gave me a key that still didn't open the door. So I called back and after waiting by the door 20 minutes for someone to come went back to front desk again to tell her key isn't working still... She says oh I added another day should work now. Not worth the hassles

Great place if you have a busy day and just need a pillow for sleep with affordability.

There were small bugs on the nightstand and on the bed.We had to remove the sheets and shake them and we wiped everything down!!!!

The breakfast totally worth it to pay an extra $6 on the stay .. very good! The hotel needs a pest control cuz we saw a cockroach on the corridor . The bedroom is good.

We called to have someone come check it out and was told they would send someone up to check it. It did start working after about 30 minutes later, but no one ever came up to check it.

Breakfast was good, variety of food, employees at the breakfast area were helpful and nice. The room smells so old. Someone used the toilet before we checked in our room and did not flush, the smell was awful we did not complain about it because we were exhausted from driving almost 7 hours. Hotel is big but old.

The property was clean and conveniently located.

Very clean establishment room was in tip top shape familey friendly well managed and maintained

.

everything is great

The stay was very comfortable. Very close to Disney and lots of stores and places to eat. The downside is that it is very old and rundown and smells like humidity. It can definitely benefit from a reno. Great price for overall stay. Upgrade the hotel and include breakfast would be a great idea

Head to work out and get a refund. Nasty. But staff, was excellent about everything.

Clean room, friendly staff.

Nice hotel.

Tried to charge again for the taxes and charges. Thankfully I had a receipt to confirm I had already paid. Was then put in building 2 which is really dated! Didn’t see housekeeping for the whole stay (4 days) felt a bit like just trying it on over the extra nightly fees as a money maker. I feel many would just pay. We stayed 10 years ago and the place is in a good location but 10 years on is dated

None of the hotel staff spoke english

Great location. Quiet and safe area.

Nothing the stay was great

I like the area it’s near everything dollar tree,red lobster,funspot gas stations and McDonald’s the room did not look like what was on the picture for the King Suite and the breakfast does don’t look like the one on the app when your booking they served the same food every more nothing different and the lounge inside the wings tasted like they bought them out the bag in Walmart and warm them up I thought I was getting some good fried wing I didn’t and the whole time I had a bill for 433.58 for my stay from Thursday to Sunday and I get there and check in they add a 100 extra to hole on your card that they don’t tell you up front about and then the taxes and fees that’s they add on for each night that you stay was like 32.00 dollars a night which is crazy I think it old be better if they tell you all of this so you want be miles and miles away from home and you get there and it all these surprises that they hit you with and then be like I’m sorry but I need up payment a total of 622.35 that was crazy but I got 100.00 back in a couple of days but still I feel like they need to do better about letting you in up front what the total cost is

Loved it

It was amazing will stay again

If you have bad knees you're going to have pain the toilets are too low and the toilet paper is to hard.

I was surprised by the quality of the hotel judging from the price. Very family friendly (playground, game room, toddler pool). Nice breakfast buffet, $7 for two adults when you prepay.

Great

Very nice

Close to Disney springs and the parks. The room was clean, there’s a pool, kiddie pool, hot tub and playground. We will definitely return.

OK - Hear me out on this hotel. I was skeptical to stay at a Holiday Inn too, but am so glad I took a chance! There is plenty of free parking in front or on the side of the hotel. The staff are so kind and welcoming! What surprised me most is how clean the hotel was!! It is slightly dated, but don't let that deter you. It is clean and each room has shampoo/condition/bodywash/lotion/hand soap that is provided. There are also floors that have laundry machines you can use for $2.50 to wash/dry clothes and are open 24/7. We did not use the pool but it appeared to be a large size pool. The hotel is on a busy road, so there are plenty of stores and restaurants nearyby. Some are in walking distance, such as a McDonalds next door, Disney gift shop, Dollarama, and flea market. You will see food trucks in front of the flea market, walk to the back and you will be taken to a HUGE lot of endless food trucks. They open very late too! A great place to visit and eat after a long day at the parks. I highly recommend this hotel, it has everything you need, is clean, the staff are very helpful and kind, it is close to everything, the parking is free and it is reasonably priced. I would stay here again in a heartbeat! This is the top hotel I have stayed at in the Orlando/Celebration/Kissimmee area of the many times I have visited Florida. It beats even some newer and nicer hotels I have stayed at. I will recommend this hotel to all my family and friends.

Great hotel

relaxing and couple time

They charge a large per day resort fee that is not disclosed on your website.

Very dingy and over ran.

Help

Expedia is not accurate in providing fees for this property. I booked a $70 room but upon arrival was charged $200. I expected an incidental fee of course but there is also a resort fee added that I do not feel was justified for what’s offered here. We had another booking planned to go back in a few more weeks but I have cancelled & will book elsewhere without the hidden fees.