Holiday Inn Resort Kissimmee by the Parks by IHG

Super clean property, close to everything, restaurants by lobby, friendly staff

Very pleasant stay the rooms were very clean as well as the facility well maintain on their up keep of the building.

Staff was nice and welcoming, but the hotel completely changed since now being bought out. This was our first time coming and it not being a Wyndham, room smelled musty, furniture peeling, desk legs were rusty. Just didn’t feel like a nice comfortable stay like it used to.

I didn’t like the no cash rule but everything else was good.

Rooms were clean and the staff were friendly and helpful. Love the relaxed atmosphere and free parking!

Anticuado, viejo, descuidado, opaco, oscuro. El hotel está mal cuidado. Sucio y viejo

Very good

Pleasant

GREAT service. Clean hotel and very centric with transportation to Disney parks. People were very kind. I will be back soon...

The property was dirty, and the staff was unfriendly. I had to change rooms three times because of poor cleaning standards. The overall experience was very disappointing, and the level of cleanliness did not meet expectations.

Exceptional

I am deeply disgusted by my experience at this hotel and would never recommend staying here.First, our room was completely neglected. We were left with dirty towels and received zero room service for a full day.Far worse, however, was the severe health hazard at the pool area. A guest vomited directly inside the swimming pool. I immediately informed the staff about this biohazard. Disappointingly, the management did absolutely nothing. They refused to close the pool and willingly allowed other guests—including children—to swim in contaminated water, exposing everyone to potential infections.The complete lack of hygiene, customer care, and basic health standards at this property is unacceptable. Avoid this place at all costs.

Location, good breakfast, free available parking and overall value. Doors to restrooms need paint maintenance, and also the elevators. There was one that would only go down if I held on to the 1st floor button. Also,they are moving towards ai communication and the maintenance messages are not reaching humans. I needed an ice bucket and to fix the safety deposit box and after I placed the complaint 3 times it was only quickly fixed only when I was able to reach the maintenance supervisor. I wouldn’t rely on their park shuttle because their times are inconvenient.

The room was clean

Exceptional

Location convenient to Disney and Seaworld. Staff was friendly and helpful particularly the ladies who served the breakfast. Free breakfast was exceptional, the best I have had....although you can't make a fresh waffle. They had bacon, chicken and turkey sausage, biscuits and gravy, scrambled eggs AND scrambled eggs with peppers, french toast, potatoes, and my favorite...fresh fruit with granola and other toppings including both strawberry and vanilla yogurt, pastries, coffee, orange and apple juice, milk, tea, etc. etc. and they refilled the items throughout the breakfast time. They have two pools one larger but both nice and clean. Inside the complex there is also a donut shop, Baskin & Robbins, pizza place, etc. Very convenient. Grandson loved the place, especially the pools. Didn't get the rooms that were booked and paid for. Did not hold king bed rooms. Gave us queen bed rooms even though I paid in advance and called to tell them we were running late and the person I talked with said "no problem" and I had told him we had booked two king rooms. They won't hold your rooms you booked. Bathroom could have been more clean, commode under rim not fully cleaned, sink under rim not fully cleaned, obvious hair..one..in sink. Shower corner and floor not fully cleaned, shampoo, conditioner, body wash containers looked as if not cleaned...one was oozing something...did not use them. Shower head either not cleaned or had dried water spots...mottled look, shower otherwise ok...we wore our beach water shoes in the shower to be safe. Towels clean and in abundance.

Great place to stay. Very convenient to Disney.

Passable

Exceptional

Exceptional

Very close to the parks and had a nice pool area. Overall enjoyed my stay but the property could use some updates and a good cleaning.

Its Clean

food was great the staff was doing pretty good

Very good

Exceptional

stay was good

Ok

Great showers

I currently have two charges on my credit card with two different amounts. Unable to reach anyone at the hotel to get charges resolved. Had to reach out to credit card company to try and help resolve issues. It’s been a nightmare with this hotel to get anything resolved. Was transferred multiple times just to be finally transferred to the actual hotel, and no one answers the phone at the hotel.

Xwss nice too many rowdy people, not follow rules if hotel

Exceptional

Excellent! This was my first time visiting the hotel, and the service was spectacular—from the housekeeping staff to the restaurant team and the front desk, especially Viviana and Lucía. Truly excellent customer service.

The room was clean but the ac didn’t cool right. The hotel was very hot in the hallways and there was alot of humidity. Property needs updating. Garbage cans were full to the top in general areas. Staff was very good and the breakfast was very good as well. Parking was ample and sufficient and hotel was centrally located.

Love the many things available for kids

Everything. The pool area is very nice, but the pool tiles need a thorough cleaning.

The breakfast You cant control AC from inside. Front desk isnt answering calls

Great place to stay especially for kids. There are two pools, arcade area, and play structure for little kids but my 10 year old played on it. Great variety at breakfast. The pool is 6 feet at the deepest and 3 feet at the shallowest. It was clean. The bar on the hot tub was wobbly so don't use it for support. The sink in our room was clogged and was a slow drain. I received text messages to see how our trip was going and I mentioned this to them and when we got back to your hotel it was fixed. Beds are comfortable. Small bathroom. There is a Dunkin Donuts and Baskin Robbins on site. Souvenior shop within walking distance of the hotel. IHOP outside of the hotel along the street. Walmart a short distance away but you need to drive. We will be back.

Desayuno excelente , servicio excelente , solo modernizar algunas áreas dentro del hotel pero en general buenísimo todo …

The only thing I looked was that it was close to the parks. The level of customer service was terrible, there was a live Cockroach in my mom's first room, my door didn't open so we had to switch to rooms on the third floor. I paid for two standard rooms with king beds and we got two queen beds, the 3rd floor smelt like weed and wet dog. I didn't feel safe, I was not comfortable, and breakfast was not included which I did pay for.

The hotel was in a great location near Disney and had several options on property to eat. The hotel was clean overall and the breakfast was great! My only real issues were finding several stains on the comforter, and the walls being very thin and being able to hear my neighbors and people in the halls at night/in the morning pretty loudly.

location and breakfast are great! i liked everything

Exceptional

Basic resort probably best if you have limited budget and kids.

It was a great place to stay for one night. We enjoyed the closeness to Disney Springs. There were some issues with the tv and the drawer, but the tv issue was fixed immediately.

Got bed bugs

It was centrally located Breakfast was supposed to be included but we were told we had to pay.

It was centrally located Breakfast was supposed to be included but we were told we had to pay.

The hallways smelled like weed (we really didn’t care for that), the carpet was filthy in the rooms. Bed was firmer than our usual holiday inn experiences- we prefer more squish. Staff was very kind. Did not participate in breakfast. Lots of things for the kids to do including a Chuck E. Cheese on site, a playground and 2 pools. The night we arrived, they only had 1 elevator (of 3 in that area) working and 2 tour busses FULL of people trying to get up to their rooms but other than that, it was an “ok” place to stay overnight

It was clean and a good location

We had no air in our room the last night we started letting them know at 9:30pm then 11:30pm and 3:30am nothing was done no fan they didn’t even come ck it felt like it was out on the whole floor !!!

It was great location and great room til the last night We had no air in our room the last night we started letting them know at 9:30pm then 11:30pm and 3:30am nothing was done no fan they didn’t even come ck it felt like it was out on the whole floor !!!

great location there wasn't anything i didn't like

It was clean and a good location

great location there wasn't anything i didn't like

Exceptional

Good bedroom. Good breakfast.

Looked clean and updated, breakfast was good and diverse. Check in person was apparently not having a good day and was short with me. I have a hearing issue due to working in load manufacturing environment and will repeat sentences to make sure I understood the message, but when I repeated for clarity, instead of verifying my statement, I was told that it was what she had already told me. No acknowledgment of the statement.

Staff very friendly Nothing

Staff very friendly Nothing

Check in person was apparently not having a good day and was short with me. I have a hearing issue due to working in load manufacturing environment and will repeat sentences to make sure I understood the message, but when I repeated for clarity, instead of verifying my statement, I was told that it was what she had already told me. No acknowledgment of the statement.

The staff is what made the property good otherwise not good at all. The were so many cons, I will not be staying here again nor will I recommend this property. Very nasty, smelly, dirty carpets, and I don’t know what’s worse the horrible shower head or the toilet right smack in the middle of the bathroom which is so awkward and disgusting. So right after you shower you’re standing next to a toilet. Oh and the drain in the shower is in an awkward position so all the dirty water fills up on your feet.

Room wasn't cleaned thoroughly.....

The staff is what made the property good otherwise not good at all. The were so many cons, I will not be staying here again nor will I recommend this property. Very nasty, smelly, dirty carpets, and I don’t know what’s worse the horrible shower head or the toilet right smack in the middle of the bathroom which is so awkward and disgusting. So right after you shower you’re standing next to a toilet. Oh and the drain in the shower is in an awkward position so all the dirty water fills up on your feet.

Good bedroom. Good breakfast.

Location was great. Room wasn't cleaned thoroughly.....

Good for a budget. Clean rooms great showers. Decent breakfast. Bar staff is good. Dunkin is convenient

I reserved two nights and everything was perfect. The property was clean, very family friendly and the staff were all amazing, especially Edgar and Haizel from the bar. I’m planning to stay here again. Nothing so far.

Exceptional

I reserved two nights and everything was perfect. The property was clean, very family friendly and the staff were all amazing, especially Edgar and Haizel from the bar. I’m planning to stay here again. Nothing so far.

Location Too late too loud

We loved the staff!! Everyone was so friendly and helpful. We stayed for 6 nights and loved how close it was to Disney. Bartenders were amazing ? drinks were so good and they really knew how to make you feel like family at this hotel. We will definitely be back. Only complaint we had was the beds. They were slightly on the stiff side but other than that everything else was great.

Muy mal servicio

Very friendly staff and the hotel had great amenities. Also, the hotel was 15 mins from Disney Springs , Old Town and other main spots!

Great experience. No complaints

Exceptional

It’s clean and new There was not a quiet place to work no business center available and the gym is not very well equipped

Location the breakfast I couldn’t stay longer

Location the breakfast I couldn’t stay longer

The property was great!! Loved there was options in the hotel to get drinks, coffee and food! Wish the staff knew more about the shuttles to the Disney parks!

The chuck e cheese on property was my sons favorite and i loved the heated pool!! one of the elevators is very rocky and shaky and thumps very loudly when it goes down

It’s clean and new There was not a quiet place to work no business center available and the gym is not very well equipped

Breakfast

Exceptional

Great location and superb breakfast NA

Great location and superb breakfast NA

Bad

This property is close to Disney and Walmart on 192. It’s very clean and not very noisy at all. The pool is extremely nice, I saw a lot of guests enjoying their day out there as I checked in. King room is very spacious and the property has lots of space.

My room wasn’t cleaned when returning back from the parks and also no clean wash cloths or towels.

Exceptional

Disappointing

Front desk was very friendly and helfull, but room wasn't so geed. Bed, pillows and bedding low quality, furniture old. Elevator old too. Good amount of parking

Room was filthy, air conditioner was broken, ended up checking out earlier and wasn’t refunded anything. The room was not what the pictures showed. No couch in the room that we selected, it looked like some took the couch out. It was horrible

Exceptional

Exceptional

I like how easy it was to find the room, the room was clean and the staff were very friendly and helpful

The property looks nothing like online. The buildings are old and dilapidated needs a now update and renovations. My bed sheet had human body fluids on it, It was so dark in the room you couldn't see anything until morning. I felt like I wanted to bleach my skin! NEVER AGAIN!

Bad

Exceptional

Todo más o menos ...mas menos que más

Breakfast and parking Beds were not comfortable and there was some constant noice outside the A/C unit.

Very good

Breakfast and parking Beds were not comfortable and there was some constant noice outside the A/C unit.

Staff was very friendly. Vivianna at breakfast, especially! Bathroom needed a deep cleaning.

Bathroom needed a deep cleaning.

My thing i hte when everything was high to buy like a Gatorade 6.00 dollars bottle water 3.00 dollars..They put the Gratuity on your receipt at the bar not right and still ask for a tip on the receipt really .The hot tub was nasty thank u

Breakfast great like always, Staff are the best…

Good

Superb

Very clean, comfortable.

Exceptional

Bathroom was very small ! The water was stinky when taking a shower .

The room was obviously a pet friendly room. It smelled of urine. The mattress was all springs and no padding. I was disgusted. I expect more from Holiday Inn.

Housekeeping doesn’t clean good. There was hair in the sink and the restroom was dirty. Both queen beds were not comfortable. You can hear and feel the springs. Carpet smells. I’m glad I was only staying there one night.

The breakfast is not free and it’s not good don’t pay for it

Our family absolutely loves staying at the Holiday Inn Resort Kissimmee by the Parks by IHG! This was our second stay here, and once again everything was wonderful from the moment we arrived until the day we left. The entire staff is amazing, but we especially want to thank Alexander and Milton at the front desk, and Viviana and Daniela from the breakfast team. They are always so professional, friendly, kind, and welcoming. Every staff member truly goes above and beyond to make guests feel comfortable and appreciated, and their kindness makes the whole experience even more special. Our room was very clean, comfortable, and perfect for our family of two adults, two kids, and two dogs. It is not always easy to find a hotel that makes everyone — including pets — feel so welcome, but this hotel absolutely does. The pools are always so much fun, and the game room is our kids’ favorite place in the hotel. Breakfast was delicious every morning, and the warm service from the staff made it even better. Another big plus is the free and secure parking with plenty of spaces available. The location is also excellent — very close to the Disney parks and conveniently located near Universal and SeaWorld as well. This hotel has become a special place for our family. It is the kind of place where you feel sad when it is time to leave and happy the moment you arrive. We already look forward to our next visit! Thank you to everyone at the hotel for another wonderful stay. We highly recommend it!

They charged my card before I even got there. I had pay when I check in selected. The ac did not cool the room.

Location was great was by a starbucks and walmart and just 15min away from parks Mold in the bathroom ceiling table in room looked like it was about to break and very rusty

Location was great was by a starbucks and walmart and just 15min away from parks Mold in the bathroom ceiling table in room looked like it was about to break and very rusty

Bathroom in our room wasn’t...

some of the drawers & doors were dated and looked swollen from use. The room was perfect except this issue

I liked that when i came back at a later time, I was able to get a drink and something to eat. some of the drawers & doors were dated and looked swollen from use. The room was perfect except this issue

Bathroom in our room wasn’t very clean at all. Rest of the hotel was nice and the room was clean

It’s listed as free breakfast when going to get breakfast was told I needed a pass never mentioned to me

This hotel has everything you would need for a fun weekend at the parks. Central location. On site Dunkin's. Chuckee Cheese for kids entertainment Some rooms need a little refresh

Good

This hotel has everything you would need for a fun weekend at the parks. Central location. On site Dunkin's. Chuckee Cheese for kids entertainment Some rooms need a little refresh

It’s listed as free breakfast when going to get breakfast was told I needed a pass never mentioned to me

Just a night late check in and early check out . The room was nice very clean , hotel looked nice. Friendly staff.

my only down part was that the room was very like dark. I felt very sad from the atmosphere.

nothing. everything was great

beautiful property with great staff and amenities and lovely rooms nothing. everything was great

Staff members were not helpful. Awful customer service. We booked 3 rooms got charged for 4, still waiting on a refund. Visited the counter 3 times, emailed management… still waiting.

We had a fantastic stay. No issues.

The fact my towels were new Paying a deposit to stay there

The fact my towels were new Paying a deposit to stay there

Common areas and pool area was nice. Rooms were serviced daily. Room cleaning was terrible. Furniture requires changing.

Breakfast was very good and the staff was amazing. Best staff at the hotel

Smells horrible and also the jacuzzi & pool was dirty

Elevator are to slow and get stuck every time, Bathroom shower and bath tubs should be cleaned better, and also please do not refill body wash and shampoo with a cheap soap that actually don’t smell good and is not the brand of the bottles you have in the rooms… Other than that crew members here are just great! like every time I stay!! have a reservation again for next week hopefully the soap is better 😄

My complaint is the shuttle to disney. I chose this hotel because is close to disney and they offer shuttle to it. Im disable and need a scooter to move. Sadly they have very limited spaces for scooters and the times those shuttles go to the park are ridiculous. They dont even go to epcot.

Breakfast AC was not working

Uncomfortable bed

Location Uncomfortable bed

Exceptional

Horrible experience. The rooms I'm assuming are being renovated but still renting the night with a job half done. The bathroom in the room wad disgusting! Sorry but never renting here again.

Clean room, no smell. Good for families

We loved it

Excelente todo

Exceptional

Overall the stay was pretty well. The only issue I had was housekeeping came in and took all the dirty towels and wash clothes but did not replace them. I had to call to the front desk to get replacements. My last night I went to the bar where the bartender let me know they did not have two of the drinks that I requested that were on their menu. I ordered a third drink off their menu that was not great but I paid for it and left. The outside of the hotel at least in North Tower could use a facelift as there a lot of rusting and paint shipping on the outside of the building but the inside looks great. The amenities were great including dunkin' donuts and the restaurant and arcade.

Awesome stay,

Got into our room and had a weird smell was so tired from driving all day got showered and in bed and immediately started itching and believe it was fleas in the room so went down and switched rooms and got into the new room absolutely dirty and hair in the bed was not a great stay at all!

They are always nice. The hotel is very clean and close to Disney and great restaurants. Everything was really good. Nothing to dislike

Exceptional

Good

They are always nice. The hotel is very clean and close to Disney and great restaurants. Everything was really good. Nothing to dislike

I requested a room with a “magical view” & it truly was! My girls & I got to watch Disney fireworks right from our window! Very convenient location to Disney parks & I felt very safe traveling as a single mom.

Exceptional

Good

Right after checking in, I was approached by a staff member attempting to sell me a vacation plan. I repeatedly explained that I wasn’t interested and that I was tired, but he continued to push the sale even after I said I was already feeling overwhelmed. That interaction set a frustrating tone for the stay. The room itself was also lacking basic amenities. There were no soap bars or the usual vanity kits with essentials like a toothbrush and toothpaste. The body wash provided is labeled as Dove, but it clearly does not match the quality or authenticity of that brand. Later that night, I needed ice, but the ice machine on my floor was missing entirely. I checked other floors, and none of the machines were working. This made a simple necessity unnecessarily inconvenient. Overall, this stay was very disappointing compared to my past experiences here. The increase in price does not reflect the current level of service or quality.

Great Hotel!! 100% recommend

Amazing newly redone property so close to WDW! Less than 10 minute ride to and from the park during busy hours. Room was wonderful and spacious! Super clean! Based on that above, I would stay again. And how they handled what was an awful situation made me a lifelong returning guest when in the area. They had both of their boilers go down causing the entire hotel to be without hot water for about 24 hours, while the hotel was FULL because of a cheer competition. I checked in after it occurred, and they told me about it before even checking me in. They offered a full refund and to help me find another hotel in the area or offered to comp resort fees along with breakfast. There were 3 young men checking me in after a long day on the road. They were incredibly kind as explained how they could help me even though I had booked through a 3rd party (booking.com). While they could not adjust the booked rate, they explained why AND went above and beyond to help me with my reservation. Did the unthinkable happen where a hotel didn’t have hot water? Yes, yes it did - and Ziad and team did everything they could do to make all their guests safe, comfortable and cared for. That alone is worth the nightly rate paid. Go stay here! The customer service cannot be beat! Nothing

Clean, comfortable, wonderful staff

Very clean bartender was awesome

Bar and restaurant needs to stay open longer. When people get in late do they like to have a little nip?

How close it is to the theme parks That breakfast isn’t included.

Clean No hot water for a day; missing tv remote; no free breakfast; not good food choices for breakfast/lunch/dinner

It was close to everything

Great

I was extremely let down by the conditions of the hotel and room especially for the cost thst was spent to book a room here. Our coffee pot was broken and never worked, the shower basin was cracked and a cheap sealant was placed to try snd fix it but it still wasnt. Everyone we talked to including us had fridges that froze everything put in it. Parts of the walls were either peeling or bubbled from water or leaks, the elevators were either not all working , stuck w people on them and everytime u got on them they moved even w just a small person on them. Some doors were simply sealed back together with white plaster on a brown door. Furniture in multiple.of our groups rooms had drawers that didn't stay closed so we used different methods to keep them closed. Our bed had to be changed first night due to blood being on the foot of the sheets, there were stains on places of rhe comforters, I paid for a magic view room and yet couldnt see all thr magic considering we weren't high enough to see them kver the trees. There was no couch as in our pictures. So many things. I think we should get some sort of return for the conditions of the entire hotel let alone the cost I paid for a special room that didn't even have what it claimed.

We had view onto south Pool which seemed to lack proper cleaning and maintenance. While Builing looks not well kept up from Outside like windows and curtains look old from the outside. Luckily better inside.

Rooms were very clean, shower was weird and we had a hard time getting hot water. Breakfast in the morning was great and totally worth it. View from our room was amazing. NA

The bed was comfortable and it was a spacious room. Also, the location from the hotel to the parks was pretty decent. The AC was horrible. We kept on getting woken up by banging sounds and when we asked someone to fix it they said they would or change our rooms. When we got back the AC was not fixed and no one answered to change our room. Also, the pictures look nicer than the actual state of the hotel.

Left me outside the hotel at 2 am with my 2 year old daughter because my reservation was for the next they didn’t want to change it so disappointed

Great place to stay! Very bright and welcoming…..lovely pools, generous brunch. Immaculate room and professional staff. Will definitely stay here again!

Clean room, nice walk in shower

Room was nice, clean and maid service was excellent. Staff always friendly and helpful in any way you asked. Was disappointed in the availability of luggage carts. Shuttle service was at times confusing and there were occasionally problems with the reservation app.

You have to level set with yourself if you stay here; if you’re looking for a place to rest your head for a few nights, grab a quick bite and mostly not be there, you’ll do great. However, if you want to feel at home for a stay, this is not for you. The lobby gives a great welcome with a view of one pool, a Dunkin, bar and restaurant. Once you pass that area, the story changes; the cleanliness declines dramatically and the areas under renovation increase. We had to change our room 3x before finding one that was tolerable. Tolerable meant accepting dirty carpets and a bathroom that could use some love. The staff was friendly in making the switches. No problems with the staff or commons areas. The rooms were just not up to par despite the bed being comfortable.

Friendly staff!! Very clean

Bed was good

Water went out and no one could give us a straight answer on when it would be back on.

Clean room and close to Disney and all the attractions of Kissimmee. If you're traveling without kids, be prepared to see a lot of other people's kids AND large groups. This place was packed with all sorts of groups. There was even an ROTC group doing some sort of ceremony in the parking lot right in front of our car one morning and we had to ask them to move so we could get out. LOTS of groups and you might hear other guests in the hallway outside of your room.

Great location and value!

Staff was awesome!

Yes

Thank you

In desperate need of a renovation. Everyday the elevators broke down even though we were told they were working on fixing them everyday. There was no water in our room for a few hours one day and no one told us they were fixing it until we called maintenance twice. Police showed up at hotel on the first night to arrest someone in their room. On the second night the street hotel was on was surrounded by police. Do not stay here!

The bed was a clean, the shower was not… maybe it’s just me but it’s disturbing seeing someone else’s little curly hairs (you know from where) in the shower floor… Drawer in the room wouldn’t stay close unless the bed comforter was again holding it closed. The PA system in the room had a quiet buzzing sound, the blackout curtains were off just enough to let light through them. TV had a bunch of issues with missing / not working channels, etc.. A bunch of little annoyances. Hotel has potential, but it’s like the staff just gave up and stopped trying

Well, it appeared. The hotel had been renovated at some point, it was still definitely showing its age. The air conditioning in it didn’t seem to work to its potential and it was also very noisy. Well, it was ok. Stay for the price. I don’t know that I would stay there again. We didn’t utilize the pools because for the most part they were pretty dirty. Also, the hotel itself is extremely noisy. They play music and do karaoke by the bar restaurant area, but it seems to be extra loud on top of that there were get an adult alike at all hours of the nights walking and running through the hallways and just being loud. I do want to add that the mattresses could probably stand to be replaced.

We arrived around 8:30 PM and were given a room with no air conditioning. After a long day of travel, this was extremely frustrating. The worst part is that they didn’t take it seriously until I insisted on getting my money back. Only then did they finally move us to another room — at 1:00 AM. The issues didn’t stop there. The cleanliness was unacceptable. The sheets were dirty, and the chair inside the room was visibly stained. At the pool, it got even worse — the fabric on one of the chairs broke immediately when my daughter sat on it. That’s not just poor quality, it’s unsafe. For $700 for 3 nights, this place is a complete rip-off. You expect basic comfort, cleanliness, and safety at that price, and this hotel failed in all three. Save your money and go somewhere else. Completely out dated hotel

Room was not clean during stay all guest in our room were complaining of bites on our legs they allow animals not sure if it was flee bites . Pet dander not clean . Furniture pieces worn and torn ceiling falling apart uncomfortable.

All good

Clean room

It needs some cleaning

It was a pain to go down to get breakfast and not have a microwave oven to reheat it in your room. Also, no free complimentary free coffee.

Wouldn’t consider this hotel a resort. Second pool was poorly maintained. No healthy eating options. Poorly equipped gym. Much better options in the Orlando area.

I didn’t have time to eat it

The room needs updating Staff is not helpful or informative

Traveled and stayed here during spring break 2026. It’s a very nice area. Our stay was quiet, clean environment, and friendly staff.

Cons: building looks old from the outside, rooms not noise insulated, bed not long enough for tall person Overall a good experience.

Dirty looking

Muy buena ubicación y atención!

The kid zone was perfect to occupy my granddaughter.

Clean rooms easy check in

There was a huge gap in our door that kept our door to the room from securing and made it louder with all the disrespect guests staying on the same floor. The elevators were broken multiple times and were very scary when they did work. There were no towels at the pool every time we went. The curtain to block out the light in the window was broken so light came in as soon as the sun came up. The hotel itself and room were very unkept and need painting, fixing, etc. the phone in our room didn’t work. There were no usb ports in the room. Furniture in room needs to be upgraded and fixed. Dunkin closed due to a “scheduled power outage”. No such thing as quiet hours.

The hotel itself looks old but they had a mini arcade, play place for kids, and a pool, hot tub, etc. it was very close to Disneyworld and had plenty of restaurants nearby. If we had kids, I might come back here again, but I’ll probably find something else next time.

The staff was amazingly friendly and helpful. The hotel seemed nice enough but then when the elevator opened on our floor it had a weird smell. Our room had fauces in wood on bathroom door, the lampshade was falling off wall lamp, the smoke detector showed wires coming out of the wall and the beds made spring sounds when you even sat on them.

xyz

Friendly staff

Bar and food staff were amazing but the rooms AC didn’t work, they have mold and you can tell they paint over problems. Had to pay a resort fee and the pool was filthy. Lastly, I ordered food at the bar using Apple Pay then they charged me on my bank card and to my room and tried to take my deposit. It took a week of me calling and leaving voicemails before had to call my bank to dispute it. Never again. You get what you pay for I guess.

Staff was Great, Lady named Jem was very helpful and suppportive.

Really horrible place to stay. Bed was horrible, squeaky and felt the springs in my back. The bed also had two human size shape indentations that we comfortably fell into every night, if you’re into that type of thing. Anyway, horrible stay, horrible experience and beware of the $20 resort charge since they call themselves a resort. This is because they have buses that go to the parks and they have a Dunkin’ Donuts on site. Voila you’ve got a resort. You sti have to pay for coffee since they don’t offer coffee with their breakfast since there is a Dunkin Donuts on the property. Please choose another place to stay.

nice hotel to sleep good

Nice spot, very kid friendly, lobby loud.shuttle was GREAT. Room was cleab, but dated.

Room was clean. Hotel does need some updating but was good for the family during our stay. Staff was great. Breakfast was ok.

Recently renovated hotel! Lobby was impressive. Front desk staff were pleasant; Diego, Gabby and Gaby were professional and courteous. Tap key in hand I headed to elevators, upon stepping on to the 3rd flr, the hallway smelled musty and felt heavy with humidy. rm 324, North Tower - 1 King bed, tub/shower, 1 adult, nonsmoking: my concern- door wasn't flush, 1 1/2 inch gap between frame/door causing bright light from exterior hallway to filter into interior of room. Being a solo traveler, this made me feel uneasy. The cabinet, that stored the small refrigerator, was dirty and had a dried french fry on side of unit. I took photos, went to front desk, showed Staff and they immediately assigned me to the 7th flr, rm 729, North Tower - 2 queen beds, shower, 1 adult, nonsmoking. It was clean, inviting, a/c on and bathroom was well stocked with towels, all amenties were as stated via their website. Unfortunately no microwaves in rms, but there are two microwaves for public use as you approach the lobby. Across from the Convenience Store is a snack/beverage area, to curb that midnight craving. Inside the entrance doors you'll find a Dunkin Donut's, Pizzaland, Chuck E Cheese Kids Zone, with pay as you play arcade games for all ages. The bar tender Haziel, at the Gulpin Gator was very personable, a true people person. I ordered a lemonade and she suggested a splash of strawberry puree. I'm so glad for her recommendation, it was very refreshing! My seven day stay was delightful.

The play place was awesome. The room was very worn down snd thr mattress was horrible. There was a large high school group that was really loud late at night. It wasn't horrible, but I would not stay there again.

Got there on a Thursday morning after driving from S Florida. Would have been amazing to check into our room (yes, i'm completely aware it was before the stated check in time). We were going to the parks all day so rather than check in at 10 pm I asked if there was a room that was ready that we could drop finalize the check in (so we didn't have to do EOD when we woudl be exhausted), drop the luggage off, freshen up and go about our day. First response was 'no'. Then it was let me check......oh they found a room.....but then says I'll have to charge you an early check in. WT HOLY F. Seriously? I get it......in advance I request and pay for a check in early...but here i am..about 5 hours from the real check in.....and they want to charge me ean early check in? The room was available and was not going to be used by another guest, c'mon. This left a REALLY sour taste. Sometimes you just do what's right vs the 'end bottom dollar'

Didnt use the facilities

It was a very amazing hotel. The rooms for nice and clean. The customer service were over and beyond of kindness. The pool Jacuzzi were so nice. Clean. I'm amazing. The kitchen dining breakfast area service was amazing. Overall love everything from beginning to end. Will highly recommend and will highly go back again.

Friendly staff. Lots to do. It was odd that the ice cream place closed before dinner. But the hotel had ice cream for sale.

Super

Seeing the disney fireworks was a plus

Older facility showing its wear and tear but very nice helpful staff. Great extras such as free cabanas! Really warm pool!! Working hot tub. Also just opened a Dunkin’ Donuts on site. Chucky cheese on site. Happy hour specials. Great deal for the money if you don’t mind an old hotel in safe but so so old business location.

Nice

It's nice because it has everything—restaurants, food, etc.—but the rooms need to be renovated a bit; they are a little run-down.

Great amenities for families. Dated rooms but comfortable. Wonderful staff.

I had a great stay. The staff was friendly and helpful

Everything else was nice.

We ended up going to Disney world for a week. The hotel was nice the pools were awesome! My 7 yr old loved The indoor play area.

Property in bad condition, AC unit makes a loud noise, rooms are not clean, worst housekeeping service, saw black flies inside the room. We switched our room after 3 days because the AC unit was making a loud noise and they did not send anyone to fix it. So we had to change the room after 3 days. Second room was ok. The only thing we like about was the breakfast and kitchen staff. I would not recommend to anyone and not going back to this hotel ever again.

Room was clean and comfortable. Plenty of space for 3. We could see the Disney fireworks in the distance at night right from our room. It was nice to have Dove soap products. Stormy weather meant we couldn’t enjoy the pool area.

Bedding in the room felt damp.

pool was great

Everything was great. Housekeeping was so sweet and professional.

The hotel stay was great for a few days. We liked that we had many options for whatever we needed either at the hotel itself or close by.

Amenities are fair at best when it comes to food. There are a lot of choices off property though.

Room and bathroom were very clean. Location was great for Disney. We were at dance competition so didn’t get to tour or enjoy the amenities but there seemed to be a lot to do. Would stay here again.

The rooms that end in 44 on each floor do not have a way to control the heat/cooling which we found odd. The pool was fine. Breakfast was good but pricy considering the "amenities " fee added in the the room fee. Bar expensive. Front desk very helpful and when we needed something fixed it was prompt.

The service at the breakfast buffet was exceptional, Viviana was extremely friendly and personable.

Overnight business trip. Some riff-raff.

Hotel was not cheap for poor accommodation. Holiday inn should be ashamed of this hotel.

Room was great and staff. shower needs to be updated

Nice

Basically, you get what you pay for. We knew going in, the hotel probably wouldn't be the best we ever stayed at, just due to price. It was fine if you need some place cheap just to rest your head (I guess), but there were several issues: 1) The bathroom door didn't slide closed all the way and had a large gap so your entire fam would know what's going down in the bathroom. 2) The bathroom was dirty. The floors and walls had dirty fingerprints, the shower had dirt on the floor near the drain, and the counters had toothpaste on them from whoever stayed in the room before us. I wiped everything down with one of the provided stark white rags, and it came away grey. 3) The coffee maker didn't work! It heated the water and sounded like it was trying to pump it through, but nothing was ever produced. We tried several different ways, thinking maybe we were just doing it wrong. Nope. Coffee maker was simply broken. 4) This hotel was obviously remodeled/renovated - kind of. There were cracks from floor to ceiling in the walls, along the ceiling, etc. Whoever they hired needs to come back and fix it. 5) Outlets by the alarm clock kept cycling on and off. 6) The floor lamp didn't work. We didn't have use of it since this hotel *was* just a place to rest our heads, but we tried to turn it on the morning we checked out and sure enough, it wasn't working. 7) What are the mattresses made of? Cardboard? 8) The elevators are scary 😅

Room was clean and comfy. Hotel staff was friendly. Close to lots of food and WDW.

We stayed three nights to go to Disney. The hotel and room were nice and clean. Hotel was busy when we went but didn’t feel over crowded at all. The only problems we ran into was we had a conjoined room (with the people on the other side not in our party) and you could hear everything in there. Second is there are shuttles at the hotel running back and forth from the parks at certain times that you make reservations for. They give you an itinerary at check in when the times are running and what lanes you have to be at for pick up from the parks. Both days that we were picked up from Magic Kingdom (day one) and Hollywood Studios (day two) we ran into issues with the wrong bus being at our lane number. So make sure you ask if they are running to your hotel before you get on so you don’t get taken to another hotel. It was frustrating but luckily we asked before getting on. Otherwise we enjoyed our stay and the shuttle to the parks were definitely a perk despite the problems we ran into!

Great staff but it’s a very very basic hotel. Rooms were decent, semi clean and small.

Great!

Dirty parking lot elevators questionable pool is NOT heated as they say... not even close.

Loved our stay, planning to come back as soon as possible! Most convenient location clean rooms, great staff, love the 24 he chuckie cheese

The property looks very different from what is advertised. When we arrived, the room was not clean there were hairs in the shower and in the bathroom, which immediately made us question the overall hygiene. During the three nights we stayed, the hallways were never cleaned. There was a cotton swab lying in the corridor when we arrived, and it remained there the entire stay, which clearly showed a lack of basic maintenance and attention. I even requested to cancel the rest of my stay and offered to pay a cancellation fee just to leave, but the issue was not resolved and no accommodation was offered. Unfortunately, this experience did not meet expectations in terms of cleanliness, service, or overall standards.

Rug in room and hall way was dirty, elevator has a weird noise feels like it’s going to fall apart. We have stayed here before but we have never stayed in such a bad room.

We were moved 2 times before room was acceptable. 1st 2 had heating/AC issues. After that all was good. Rooms are starting to show their age. Staff was very good.

It was farerly

We also noticed that the shower leaks water onto the bathroom floor, which was inconvenient and something that should be addressed. I typically love IHG Hotels & Resorts properties, but this location falls short compared to its close partner, Holiday Inn Resort Orlando - Lake Buena Vista. Another downside is the traffic. The hotel sits off a one-lane road in and out, and post–amusement park traffic can be very frustrating. After a long park day, waiting in a long line of cars just to get back to the hotel isn’t ideal. Overall, it’s fairly priced, but with a few upgrades and improvements, it could be much better. Staff was friendly

Room was solid, shower was AMAZING. Staff was friendly and they had a nice pool and other activities for the kids to do in between soccer games

I paid for my room a few days before arriving at the hotel. They gave me a last-minute room for disabled guests. The bathroom didn't have a door or a shower curtain, and it flooded when I showered. I slipped when I got out, and my leg still hurts. I asked to change rooms, and I had to put towels on the floor to prevent another accident. There were no other room options. I have photos of the scene if you'd like to see them. I will never return. Please do not recommend this hotel.

Friendly staff, nice breakfast selection. Clean rooms.

This hotel is an amazing place to stay for anyone- clean rooms, friendly and professional staff, a hotel bar and restaurant, pools and hot tub. As a parent of two young children, I loved that there was an arcade and indoor play gym. Will definitely recommend this to friends and family!

Clean rooms, great staff and conveniently located near shopping and dining.

Nice room nice amenities

Nice room & good amenities for families

Clean and nice

Sheets were bare in places because of usage. There was a surprise $20 resort fee per night that was never highlighted when I "fully" paid before booking. There is really 1 restaurant, a pizza place, that serves fair pizza at best, and it is SUPER noisy (at least on the main floor) at night.

Stop sending spam messages!

Room had good view of fireworks. Possibly the most uncomfortable bed ever

Staff and location

The room was clean but the bathroom was not. The staff did a deep clean the next day for us

My stay at the Holiday Inn in Orlando, Florida was extremely disappointing. The staff was unfriendly and immediately bombarded us with offers to attend a timeshare presentation as soon as we entered the door. We were placed in adjoining rooms where we were kept up all night by noise from our neighbors - snoring on the first night, and a couple engaging in loud sexual activities at 3 am on the second night. The rooms had a musty smell of mildew and were not properly cleaned or maintained. There was a large crack in the door that let in light all night, and the constant noise of kids running up and down the hallways added to the chaotic atmosphere. In all my stays in Disney, this was by far the worst experience I have had. I do not recommend staying here. 0/10.

Nice resort out of the hustle and bustle of Disney World but within 5-10 minutes away. Clean room, decent bar and great pools/hot tubs. I’ll definitely be back.

Clean

Was difficult to stand and bathe my 8 month old. The hallway had a smell or sewage. Not pleasant stay at all.

Room was very clean and staff very helpful. We would like to recognize Constanza, Anaika, Heidymar, Viviana and Daniela for their extra efforts and above and beyond service.

The room was fine clean, staff was great. But they don't have the suite type offered that we booked. They were great to give us a second connecting room to resolve the issue. That said, the hotel is under rebrand/construction and was clearly a different resort not long ago. This would be fine if noted anywhere in the booking, via messages, on their site or anything. The 5th floor was half Holiday Inn, Half construction rooms.

Staff friendly, hotel not only smells great but also spotless. Excellent amenities

Orlando is everything good! The hotel helps lifts the magician of the place.

Perfect

The shower was powerful, and the bathroom clean

Every thing is good

The room was in awful condition and clearly not maintained. Chairs were ripped and heavily stained, and the bed headboards were dirty and stained as well. Even after staff came to change the bedsheets, the room still felt unclean and uncomfortable. There were multiple serious safety concerns. The mattress was not secured to the bed frame and flipped when I sat on it. The drawers did not close properly and kept sliding open, forcing me to constantly check them so the top drawer wouldn’t unexpectedly slide out. The elevator was another major concern. Every time we used it, it felt like it was going to fall. It kept jumping up and down before moving, which was extremely frightening and made us feel unsafe. While the staff tried to help, these issues go far beyond customer service and point to poor maintenance and management. This hotel is not safe and not clean. I strongly do not recommend staying here.

Clean room, good price and staff

Bathroom had ants. Need update.

Great Hotel. Great price. Has great food. And entertainment for kids. Room is spacious. Has a fridge in it.

The shower pressure was not the greatest and the food options in the store/ on property weren't the best but the service and help from the staff was top tier.

Staff was courteous and accommodating, room was clean and comfortable

Extremely disappointed, disgusting our team (we paid for 8 rooms) have photos and videos of at least 15 cockroaches in their rooms.

Very good service. clean room and all functional.

Great for kissimmee. Less run down than most neighboring properties

Clean , smelled nice, staff was extremely nice, and helpful. Room had plenty towels etc.

Clean room, amenities and staff.

super fun and nice and clean

Loved my stay here! Front desk is always kind like always! Will come back! Only thing is that there is an extra resort fee so please keep that in mind if you book here.

Noisy hotel, guests in and out of rooms at 1am talking loudly. Paper thin walls. Not family friendly.

The room was clean everyday, breakfast was great as well. The employees were really welcoming and helpful. Very kind when my sister and I checked in.

Staff members were very nice. The room was okay. The beds were not very comfortable and there was no fan exhaust fan in the bathroom so there was mold growing. It was an okay stay, but overall the resort needs some updating. The breakfast was okay. I do think there could be a few more options to choose from.

The best…the staff

Clean room

CLEAN ROOM

Staff was phenomenal. Front desk and Viviana at breakfast were so accommodating and friendly. The location was also a plus. The room was a room, mediocre but views of fireworks. All in all a good choice staff made it a good choice. Unsure of the extra resort fees, no resort amenities-they advertised hot tub which is broken, dunkin donuts which is under renovations.

Excellent

Nice people. Bar has good food. Convenient location

Need updates

The building I was in definitely needed some remodeling, the elevators were outdated and someone got stuck because they were ringing the bell. The beds were hard as a rock, the pillows as well. The standing shower looked very old as well.

Very clean. Staff were very friendly. Really like how there’s an area where you can order food plus the bar. There was a buffet section for breakfast in AM till 10 and dinner at 6 PM.

Breakfast was always cold and tasteless.

The building shook when the elevator was moving, the elevators were bumpy, a dog barked all night long, and the 10pm-9am quiet time was definitely not abided because it sounded like there was a party going on out in the hallway all night. I’ve stayed at multiple holiday inns and typically have a pleasant experience but other than the staff who were great, this stay was not up to par.

Todo estuvo muy bien!

The staff was polite and room clean.

Yes

Terrible

Our stay was perfect. Staff was helpful and friendly. Took off one star because the rug was dusty and dirty especially around the edges of the room.

So much bang for your buck for being more of a budget-friendly hotel! So close to Disney

Close to Disney parks Not over price Staff is great

this was my 4th time staying at this hotel but this was the first time I've had this experience here. The room that I got was room 353. From the moment we went to the third floor, the hallway smelled horrible. We entered the room, we were settling in and when we went to the bathroom, it was filled with fruit flies. The flies were coming out of the drain from the sink. By the second day, we had to put a tissue on the hole for them to stop coming out. It sucks to complain but I have loved coming to this hotel the previous times. The staff and lobby are great.. but this room or floor was just not in the best conditions.

Everything was good but beds need upgraded! I had to buy a heating pad

La habitación las camas la tienen que cambiar los spring sonaba mucho y pero el personal espectacular

Very attentive great service from staff!! Affordable and convenient.

Good

Staff was amazing and accommodating. It was great that they offered transportation to the parks!

The room was satisfactory, but the mattress requires some upgrading.

Shower floor was brown, tables were dirty and alarm clocks phone fridge was dirty. Cabinets wouldnt stay shut so we did had to close them all the time we were there, since furniture is old. They really need to upgrade their rooms or do better at cleaning them. Sheets and towels seemed ok.

Good

It was great, but we don´t had body soap for two days

Staff was nice but the room is older the the pictures look.

The room was clean breakfast was just right and check in was a breeze!

Needs updated

Everything was very clean and full staff was very nice and attentive

Dirty, outdated place. Not located in a very safe and secure area.

I was not able to sleep one I couldn’t find where to control the ac temperature no curtains on the shower no hand towels. My room was next to the elevator an the ice maker machine I can hear every single person that would come in and out it was terrible I would never stay ever again in your hotel

Hotel is ok. Probably would not stay there again. Main building was nice but building we stayed in was kind of run down and smelled unpleasant. Bathroom is super tiny. Thin walls and no sound proofing.

Staff was very friendly and accommodating.

It was good

Had a great stay. Clean room. Would stay again.

Cleanliness of the room 0/10 & very old furniture.

Charged me for breakfast and the food was cold

Ac was noisy and although the room seems renovated, the quality is pretty poor. Good hotel for a budget trip to sleep and shower mostly. Carpet was dirty.

We all woke up congested and left to another hotel. Trying to get support was like talking to a wall.

Perfect

Nice place, good staff. Perfect place to rest.

It was nice and clean and it was different things for you to do at the hotel and it was quite.

Great experience overall. The hotel offered a wide variety of food options, and the staff was very nice and helpful. They accommodated my room requirements without any issues, which made the stay comfortable and stress-free. I would definitely consider staying here again.

Very very outdated. Very gross honestly, blood on our sheets. Once the room was cleaned the door to our room wasn’t shut and we were at Disney. Came back late after Disney day and our door was wide open. Tons tons of dogs. Barking all night absolutely horrible Will never stay again

Great, affordable, convenient, good breakfast, clean, family friendly and great staff.

I had high hopes for this resort since it was Holiday Inn. This was the dirtiest hotel room I’ve ever stayed in. Also, when I checked in there was a $19 resort fee and a $50 deposit; I would understand the deposit if this was a luxury hotel but not for this resort. It is very close to Animal Kingdom but that was the only positive of this resort.

Yes room was spotless and staff were courteous

.

I didn’t have the breakfast seemed a little over priced for the options they serve. IHOP is done the road and so are plenty of other spots. I will definitely be staying here again. It was super convenient priced extremely well. Biggest perk was the shuttle to the parks.

Excellent amenities including breakfast and comfortable stay.

Staff súper profesional

Very clean and comfortable rooms , friendly stuff!Great locations

This hotel is very conveniently located close to Disney, which made our trip much easier. The bedding was comfortable and we slept well. However, the only downside was the service. I called to request a hairdryer and also asked for tissues that housekeeping had forgotten to leave in the room. The staff said they would bring them, but they never arrived. In addition, bottled water is limited to two bottles per day, which was a bit inconvenient for our family of four.

Very clean and in a great location

Always a great stay. Very mice and clean

Building needs wear and tear repairs Mattresses need replaced Room was clean but orangenairnfreshener was very strong Property was clean

Good

Para ir al hacer del baño

Very good service and atencion

Amenities Staff

Staff

Great place but the bathrooms were okay. Friendly staff!

Check in was very fast. Room is acceptable.

The staff was super helpful, the room was clean and quiet. Great location too!!!

One person doing Check-ins and there were 7 people on line to check into the hotel.The worse .

I was good the only complaint I have is a couple of hours with out water some pipe brake

Nice placebuyno microwave in rooms

The room rug was old, the hallway smelled.

The room was super spacious and clean. However, when we were checking in, we arrived at 6am from a red eye flight and staff said we could not do early check in even if we would be willing to pay extra. I was just coming from 5 hotels in England, and Canada, none of them have any of these kind of problem.

Está muy bueno

Love the location of the hotel-convenient to all Disney Parks and shopping on 192. This is my second time staying here but this time I had some bugs in my room that were rather gross. I unfortunately didn’t see them until the morning when I was about to check out. I did tell the front desk as I was leaving and they said they would have a report filed to have someone take care of it. I would still return, just hope I get a room without bugs.

Expecting breakfast like every other time I stayed at a ihg property they wanted 9dollars per person games never would have stayed

Everything was good

Staff was great, food was good , did wake upnto not having any water

Carpets are dirty, the room was in a bad state, some bugs were in the room, we even saw a cockroach in the hallway. The hotel was really busy when we arrived on a Friday and our room wasn't cleaned up until Monday. The lady in charge of the breakfast was really friendly though and the hotel is pretty close to the Disney parks. Would not recommend.

After first checking in there was a hair in the bathtub. Don’t think it was cleaned very well. On the last night we had no running water and could shower after the theme park all day. They said it would be on by 3am it wasn’t in until right before check out. They had no washcloths available. We couldn’t go to the bathroom all night. All they did was credit us $19 I don’t think that was nearly enough. They really didn’t seem to care also. Disappointed because we like to us hotel.

Thanks 😊

Excellent menu options and the staff very helpful. The hotel is clean and it is very close from the Disney's attractions

smell bad and poor condiction and poor service

The hotel and rooms smelled terrible, the staff was not helpful. Waited 20 minutes to check in to our room because they only had one employee working. When I asked for a luggage rack, I was told they’re over there, there was no luggage racks and they didn’t bother to help me track one down. There were dogs barking in the hotel at night. The hotel smelled like mold or mildew and they covered it up with some type of fragrance that made it worse. There was nowhere to park when we came home for the night. It was just an awful place.

We didn't use the business facility and the breakfast did not state that it was pay breakfast on the website

Yes the first room clean first room was (hot so the front dest placed us in a better room.thank you

Clean room, great lication

I didn't have breakfast. The only real complaint I have is there was no microwave in the room. I couldn't reheat my leftovers from other meals.

perfect

Went to all the Disney Parks except Magic Kingdom while we were here. It was close to them all. Easy navigating. Check-in was quick and easy. No complaints. Big clean room with mini fridge and coffee maker. Hair dryer, iron and ironing board. There were bottles of water and a couple of robes that we didn't use. Huge parking area.

The hotel was very clean, it had a nice smell and the rooms were a good size, not small.

The room was very clean

One of day during the stay we arrived from parks by 01:00AM and the water was ran out. At the first time a probably return by 6:00am, after it returned by 3:00am. It’s worse. In four months I’ve stayed on 3 Holiday Inn properties - FLL by the port, MIA Airport and now at Orlando by the parks. Worse experience on them all. Dark rooms, smells humidity, problems with water, noise and more. I must admit was the last time at.

Disappointed that our hotel had no water. We spent the day at the park and came back to no water. We were unable to shower, brush our teeth or use the bathroom. Highly disappointed

Staff were very nice but we had an ant infestation in our room and all of our snacks ended up covered in ants. We had to throw everything away. Aside from that, everything else was fine.

Superb service, great location and friendly staff. Easy access to Animal Kingdom, Magic Kingdom, even Typhoon Lagoon. Nice breakfast.

Only complaint I had about our stay was that we were told the pool was heated and it wasn’t. Other then that great stay and would definitely come again.

the coffee pot in the room didn't work. I asked for a wake up call at 4 am this morning and it did not ring at 4 am. I think the wake up call was computerized.

Was a good place to stay especially with going to the Disney parks. Cleaning staff needs to be better as they would never take all the trash from the room and would leave it behind. But other than that room was always cleaned and restocked. Staff were friendly.

Great hotel

Room was clean, however property and grounds seemed dated and some areas were in need of fresh paint. When I conducted my search on Trivago I requested that breakfast be included with the room, however, I didn’t read that it was an extra fee when I booked the room with Expedia, my mistake. However, even though the breakfast looked good, it was more than I was willing to pay, so I skipped it. Their 7” meat lovers pizza was delicious, and even though I was warned by the server that it was spicy, I ordered it anyway. I paid for it the next day, lol, but it WAS GOOD! I feel that they could have provided more for the price and not being closer to Disney.

Clean room and staff

Excellent Location, the hotel is very clean. Friendly staff, delicious breakfast. Overall a wonderful experience

I was placed on the 1st level near an exit door and people walking out with their dogs kept barking and room right next to me was also barking at night. Only one lady doing the check in. There's a person right behind the check in counter lying to you about you having a cash credit but it's a timeshare sales person. Breakfast including coffee was tasteless. Guaranteed we will not pick this location ever again.

Courteous staff

My rooms smelt like urine. The power went off for a couple of hours. Did not have war

There was no greeting by check in staff, she appeared rushed. Felt we were a bother.

Facility is adequate for the price. NO COFFEE SHOP and the room coffee was low quality. For the high cost of resort fees added upon arrival, the adminites are just average.

Over all it was a good experience.

Great place - hardworking staff!

The rooms are very clean. The hotel is very clean. It actually offered a lot. The location was great. The restaurant gave good choices. Breakfast is additional. Stocked with coffee maker, water, coffee.

But unfortunately I will not stay there again No light in the parking lot Tv was not working No thermostat in the room The pillow case smells like wet dog

Yes

Good servuce

room is clean and staff is fast and frie.

Horrible experience. Broken shower, BOTH security locks on the room broken or inoperable. Elevator lurches as if it will fall. Noisy, discourteous people and barking dogs. Room I reserved unavalable. Was given a lesser room, but not at a lesser price.I requested a refund and found a better hotel. Desk staff was polite.

The room met the needs we had for our stay for a week at Disney. With our days at the parks we didn’t utilize the “Resort” features but the price was great for our week long stay. We had a 2 queen room on the Top floor that faces toward the parks and at night we could see the fireworks which was fun to see. The room seemed a bit in need of some TLC. The biggest issue was the door which I had to force open when we first arrived and clearly was just modified. It never actually closed on its own and so I had to lock the door to ensure it closed properly. I never felt unsafe but didn’t love that it was clearly used and not fixed. The shower was nice and spacious but it did seem the water drained backwards away from the drain at first. Always seemed to have a huge puddle after each shower. The beds were comfortable and we slept well. Again nothing was bad about the stay but definitely feel Ike we got what we paid for as far as price and quality. I know it recently switched to IHG from Wyndham and maybe those improvements will come. If you’re looking for a hotel a a lower price and ease of getting to the parks then it’s a great place to stay. anything

Yes

Front desk lady is rude. And didn’t get the room I paid for

Nice location

The hotel was great The room was nice except for the shower head. It was unadjustable and AC unit was loud in room 524.

Check in went well and easy. Hotel was clean as there were many workers vacuuming and working on rooms.

Great service at arrival, but the room quality needs improvement.

Good staff

The room itself was not very clean at all. Hair on the floors in the bathroom and in the shower as well as on the sink vanity and toilet seat. There was also an army of ants on the sink vanity. I thought they were living in the tissue box sitting on the vanity so I set it outside of the room in the hallway but they kept coming. For November the AC did well maintaining the temp of the room. The bed was fine but I’m also a person who can sleep most anywhere. Due to the overall condition of the room I did check for bed bugs but didn’t see any.

Excelente Experiencia. Super limpio, extraordinaria atencion. Super centrico, cvs cerca, wslmart, restaurantes, parques de Disney. La pizzeria adentro del hotel super buena. El bar. De verdad 10 estrellasss!!

Nice place. Surrounded by Disney property’s

Good place to stay. Convenient to everything. We did not have a microwave or a large enough fridge for a stay of a week long.

Dove products for use.Unfortunately, I will not be staying here again.

Workers noise

Alarm ringing the whole time checking in ! Said it goes off all the time ! Air conditioner noise , a loud bang every time it went on

It's an older hotel located in Kissimmee. Shows some wear. Vents are dusty. Breakfast is an extra charge, offers a good variety of food selection. Customer service at front desk and breakfast area were excellent.

This hotel is amazing. Always very clean. I wish the bathrooms had a fan so it doesn’t get so humid after people shower. Otherwise the place is awesome.

I had a family emergency and had to cancel but was still charged. Awful

Excelent

Very short stay but from what we experienced it was very good.

The hotels is disgusting. Other than the lobby the entire place is horrible. The halls, rooms, bathrooms, shower, everything.

The charge breakfast i dont like that and 60 for resort fee i don't recommended 😐

Very quick check in!!

Too long

Just poor … stayed for a whole 6 days and not one day was my room cleaned and I had to sleep in my room smelling like food and poor service … confronted the staff and there was still nothing done …. Because I complained to Expedia and requested credit or partial refund they told Expedia no because of my conduct and behavior and I was alone never made a sound and also I was banned from the hotel just for speaking my truth and requesting service that I paid for …. Don’t recommend and also the pizza restaurant that is in the hotel is not worth the money very greasy …. I would not stay here again

I stayed at the Holiday Inn Resort Kissimmee by the Parks (IHG) during a business trip, and unfortunately, it was one of the worst hotel experiences I’ve ever had. While the front desk staff were kind and professional, the hotel itself is in extremely poor condition and raises several safety concerns.Don’t waste your money staying here it’s like staying at dam motel/inn.

Everything was great. The food was really good and the staff was nice as well

Very clean and lots of options within walking distance

Staff was very friendly. But I found it weird to have several people tailgating in the back parking lot.

The breakfast was really good and the staff were extremely friendly and helpful. The management however, was probably some of the rudest I have ever experienced. The beds were some of the worst I have stayed on and I have stayed in roadside motels with better linens. And I’m not sure what cleaning products they’re using, but the odor was atrocious.

Very clean hotel, excellent staff, lobby, hallways, and room smelled fresh!

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Dont recommend at all. The building was really run down, and the hotel smelled of cigarettes all over. My room had bugs and I had to immediately leave the hotel and ask for a refund (thankfully I was able to book elsewhere quickly). Not to mention the assistant manager was rude when I asked for a new room due to large bug inside and acted as if I was an inconvenience. Poor customer service and now I’m waiting for my refund. Terrible experience w my daughter - spare yourself and book someplace else.

Nice location. Staff was courteous and knowledgeable. Only problem was with the thin walls between the rooms and the crying babies at night and the door slamming.

Room is clean but ot was really smelly

Staff very kind and courteous, one gentleman who was in some kind of event dropped what he was doing and assisted my lost wife in finding her way to the room.

Staff, clean rooms!

We’ve stayed here before and we don’t have any problems. However, this time, the toilet didn’t flush properly. We had to flush 2-3 times for it to go down. And the lamp was hard to come on. We had to keep plugging and unplugging the lamp for it to come on. Overall, it was okay. I’ll give it another try when we come back.

Place was okay the staff was friendly all though I would have liked to know before hand that the breakfast wasn’t included when I booked the room. The carpets need washing. My feet were black.

No free breakfast

Accommodated my room request and a great location near the park the pool and hot tub were also great

Nice staff, good location, good breakfast-book with room for discount. We have stayed twice and had a great experience both times.

Everything was perfect and the staff super friendly.

Friendly staff and clean, modern room. I did not ger a "Magical View" room as specified at booking and the bed seemed rundown and too soft.

The location of this hotel cannot be beat! Minutes away from Disney! The rooms definitely need updating. However, the bed was amazing and comfortable. They were having a shortage of housekeeping which was evident with how late they came to clean the room,; however, the room was very clean. Overall, the price and location make this a good stay.

Format desk agents were Amazing!!! Both ladies

Clean rooms & located very close to all attractions. My husbands only complaint is they didn’t offer complimentary coffee in the lobby.

Great location clean and good location

Nice & clean hotel, breakfast buffet is good. Nice pool & bar, close to Disney parks. Would come back again for sure !

Clean and neat. No complaints.

Comfy bed! Room was clean and had the pool outside our window. Close to attractions and shuttle offered to Disneyland theme parks. Staff were all so kind. I appreciated the complimentary water everyday with cleaning. Only thing I would prefer is if there was a microwave in our room. But there are 2 to use in lobby. Love the long hours to where the pool and kid zone area stay open late. I would come back!

Cons: Rooms are old, moldy and desperately need updating. Our 1st room had an awful smell of dog/cat urine. We immediately requested a new room which the front desk accommodated with no hesitation. The 2nd room was an improvement but still had foul odor. Sheets had stains, carpet was awful. We didn’t make a big fuss and dealt with it since it was only 3 nights. Overall 3 out of 5 stars mostly due to location. Would consider returning if rooms were improved.

No microwave.

The room was ok encountered a few bugs. the room is also a bit outdated. For the value should have included a breakfast rather than charge nineteen dollars for breakfast.

Good

Hotel was super convenient and very close to Disney parks. They have a kids area and arcade which my kids loved. We enjoyed seeing fireworks from our bedroom. I would recommend some upgrade in the rooms. Overall a good stay.

Nice stay for a quick Orlando trip.

Good

Staff was kind and courteous and rooms were clean.

fresh towels daily; new coffee packs daily - service was great

We stayed here 2 times in the past week for a total of 4 nights and stayed in 2 different rooms. The hotel has lots of great amenities and the magical view is amazing. However, rooms smelled heavily of mold/mildew or wet dog. I had to go buy air freshener for the room it was so overwhelming. Over all the hotel was nice, however the smell made you question the cleanliness and overall maintaining of the building

Room was very clean comfortable

Cleanliness and the pool bar wait staff was terrific. We did get taken by the conceiare with the time share presentation, did not buy anything but the money we got back was not what we were told.

Areas

Clean hotel, staff super cool and excellent service

good

My family and I really enjoyed our stay.

Excellent room very modern beautiful accommodations. Excellent staff will definitely stay here. My new favorite place. Katty, Calvin, and Helen were absolutely wonderful, kind, caring, and professional.

Staff was nice! Room was clean! Very quiet! Great location.

Staff were amazing. The amenities were great as well. The room as a little stuffy and the carpet felt a little sticky and humid. Otherwise amazing stay. I will definitely be staying here again.

Loved my stay here . Didn’t have any complaints at all

Great hotel! Lovely property with fantastic staff. Rooms were great with comfy beds! We will definitely return.

Good afternoon, we had to move rooms as the dog was barking non stop, but the move was fine. What went wrong was the lighting and security level to vehicles parked in the northern section need to be improved. My front left hubcap was removed off of my car and largr amount of garbage was in the parking spot next to my car. I physically reported it immediatly to the front desk. I asked about camera footage, and if it can be reviewed. Front desk took my room number was taken and i was never called or updated about anything! Safety comes first and I will not be back for that reason!

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great staff and clean rooms free shuttle to the Disney parks could of been a little better on time but still excellent experience

The resort was a little outdated but it was fine for the value / price.

second time staying here, doesn't disappoint!

This is one of my favorite resorts for solo traveling or even with my son. The rooms are a good size, everything was clean, and all the staff were amazing. The grounds are clean and the two pools were never crowded. Will be back in December.

Friendly Staff and clean rooms

Clean room. Foood at the bar and restaurant was good