Hampton Inn & Suites Orlando-South Lake Buena Vista

Phone broken. Had to go downstairs to say the cover you find inside closet at all the other hampstons was not there because they did not have it. Clock was broken. Carpet filthy. Fabric chairs breakfast room was disgusting black with marks of oil from peoples hands. Other guests were there as well complaining they did not have hot water in their room. Owner is from India and they are very famous in keeping all the money not putting a dollar back for guests!

The breakfast could have been better also the cleaning service could be better but overall had a great stay

Staff was very helpful. I forgot something in the room when I checked out and needed to go back to check the room. The staff provided me with a key to go back and retrieve the item from the room.

Great hotel. Rooms are clean and the staff is amazing. The only complaint I have is the hot tub is always dirty. I save stayed here twice and this is the case both times. Other than that it's a great hotel with great location.

Room carpet smell, stinky n sticky. Breakfast n staff good

It was a very nice stay, staff was very helpful.

Good staff, usual breakfast

Hotel was clean just dated and rooms were. Little beat up. Needs to be renovated.

Breakfast had too few options for various diets and was practically the same for both days. Room was not well maintained or cleaned. Customer service was helpful in switching my room. Seemed like the property needs some better cleaning standards.

Excellent, they just need maintain the pool a little bit more clean.

The place was dirty. The room smelled like if someone peed in bed.

Everything was filthy. The blankets and sheets were soiled, the towels were stained, trash overflowed, water leaked onto the carpet and remained wet, bathtub was rusted and drain clog did not function.

Property was very clean but my room hadn’t had the conditioner updated and it was empty. But solid for a night or two.

clean room, nice staff, good breakfast

Breakfast was good. The building could use an update.

Great staff, clean pool decent gym equipment close to the parks I will definitely stay again

Love it there staff was so friendly and welcoming

so respectfully and they have nice breakfast Love my stay

Fantastic value, friendly staff, and good breakfast. We upgraded to Queen Suite for a modest difference and it was huge!! We comfortably slept 3 with room to spare. Really nothing. Bigger & Softer towels would be nice but at this price point it’s probably not going to be the case.

Fantastic value, friendly staff, and good breakfast. We upgraded to Queen Suite for a modest difference and it was huge!! We comfortably slept 3 with room to spare. Really nothing. Bigger & Softer towels would be nice but at this price point it’s probably not going to be the case.

Good

Breakfast was great

Hotel was nice clean Hotel staff was friendly and was close to where I needed to be

The rooms seemed damp and smelled moldy. The AC was very loud and squealed. The ice machine on the 2nd floor had a sour smell that was so bad it made my car smell. Headboards would be a nice feature to add. The place needs an entire makeover.

We had a great stay

Stay was great

Great stay beds wasn’t that comfortable

Late check in. Staff was nice. Didn’t try breakfast but smelled good. Room was clean. Bed was comfortable.

Exceptional

The hotel was very nice amazing staff amazing hotel and amazing rooms the only problem we ran into was ants

Really appreciate having Coffee Mate available at the coffee bar!

Clean, nice staff, will stay again

Great place for a one nighter.

Everything was amazing great stay

Nice room

Breakfast was good and easy to find parking.

Superb

Staff were really helpful Good basic breakfast for the money - nice simple cooked breakfast Rather dated - pool was not particularly clean looking

This property does need some attention. Carpets are filthy, needs painting, and just a good cleaning. That would freshen things up. The shower door had a broken bar, and the sink leaked. Had to hold the handle down for quite a bit to get the toilet to flush. Shampoo/Conditioner/Lotion are provided in each room, but ours were empty, requiring a trip down to the desk. Some TLC and attention to detail is needed to refresh the property a bit.

Definitely needs updating.

Very good

Mildew smells everywhere. The whole place needs updates, especially the plumbing. The sink and toilet clogged easily and I was given a plunger to unclog them myself.

Everything was excellent. But im a lover of plants and the 2 pots at the entrance has two beautiful plants that needed water and i did water it. Instantly it looked so beautiful . Can you please get someone to give it water daily. Thank you so much. I hope to visit again soon

It was okey !!

The hotel room was very large The place was also very clean. They’re definitely needed to be some more maintenance done as the building is older. So there was some rusty spots here and there and some bureau drawers that were missing handles — The carpet in the hallways needed to be replaced. One problem is that they charged us $11 a day to park our car which was not said in any of the advertisements prior to then so we thought we were getting a really good deal but not so much when you have to add money for amenities like parking. By the way, there was no parking issue. There was plenty of open spots. Breakfast was fair and average. Hope this helps!

But this unit I stayed in I thought was terrible. Bad cleaning, old carpet with a musty smell. Old furniture, dark and old bathroom. The carpet in the hallway is extremely dirty. I never paid for parking and in this unit I paid but at the time of my reservation I already knew. High point the breakfast but other than that horrible hotel.

Staff are amazing (special mention to Christian, night shift). Very good breakfast. Staff very kind and helpful. Carpets need a little bit of cleaning. Sheets should be ironed or something like that. Otherwise it looks like they have never been replaced. A little bit of additional cleaning or replacement of the carpets wouldn't hurt. Overall, I enjoyed my stay and I recommend this hotel.

Great hotel. Morning shuffle driver was scary great hotel experience otherwise

Breakfast still good at the hotel.

Breakfast was fresh and tasty.

Hotel is dated, could use a refresh of carpets

Very good

Estaba bien, limpio y la atención súper , lo más importante puedo estar con mis perritos. Habitación amplia.

The breakfast was ok

old, not to clean, and had to wait 2 hours for check in

Loved it. Will return and do recommend.

Hotel was clean-ish. Staff was helpful and friendly. Wish there was 2 staff on for faster check in. But not a huge issue. Not impressed one bit with having to pay to park there. I see this is becoming the new norm and think it is absolutely disgusting to charge people to park with a booking. Guess I missed the fine print after 15 hrs in the car and wanting to break for the night that said parking was additional.

Breakfast was good with sausage, bacon, eggs, waffles, cereals, fruit and Juices. Staff was accommodating. Within 12 - 15 mins of Disneys parks. We stayed 3 nights.

Property needs a makeover

We liked that at least the bed was comfortable and the sheets, not the comforter was clean. We did not like that it was so outdated that everything had issues. The comforter was stained, the shower head and bathroom rusted, the carpet and upholstery was stained horribly in and out of the room, the toilet didn't work correctly, the breakfast felt like a soup kitchen with beyond subpar food, and the parking lot didn’t feel safe to leave your car.

We liked that at least the bed was comfortable and the sheets, not the comforter was clean. We did not like that it was so outdated that everything had issues. The comforter was stained, the shower head and bathroom rusted, the carpet and upholstery was stained horribly in and out of the room, the toilet didn't work correctly, the breakfast felt like a soup kitchen with beyond subpar food, and the parking lot didn’t feel safe to leave your car.

My kids liked the Mickey Mouse waffles Had troubles checking in. Room smelled like mildew. Shower took several minutes to warm up and would clog easily. Only had one very small trash can in the entire room. Room door lock was broken. One of the queen beds was broken. Bed would tilt when you sit on it. Charged for parking, but half the spots were taken up by buses. Eggs at breakfast was rubbery. There was a leak in the ceiling in the breakfast area. Charged me double for parking at checkout. (Was able to get that fixed though)

My kids liked the Mickey Mouse waffles Had troubles checking in. Room smelled like mildew. Shower took several minutes to warm up and would clog easily. Only had one very small trash can in the entire room. Room door lock was broken. One of the queen beds was broken. Bed would tilt when you sit on it. Charged for parking, but half the spots were taken up by buses. Eggs at breakfast was rubbery. There was a leak in the ceiling in the breakfast area. Charged me double for parking at checkout. (Was able to get that fixed though)

Location The room are not pleasing, carpet, there are broken parts of the room, smelly.

Location The room are not pleasing, carpet, there are broken parts of the room, smelly.

Room was not the cleanest. Shower faucet was falling off the wall. There was white corrosion all over the drains, the AC made noise all night.

Property need to be renovated

Close to all attractions. I liked that I could buy tickets right in your lobby. Needs some updates,

Exceptional

Close to all attractions. I liked that I could buy tickets right in your lobby. Needs some updates,

I stayed at this hotel for one night, and overall it met the basics, but there were a few inconsistencies. The hotel itself appears updated and generally clean, which I appreciated. The front desk staff was friendly and made me feel acknowledged upon arrival, which set a good first impression. However, the room I received was not the one I had originally selected, which was disappointing. While the space was somewhat clean, it didn’t feel as well-maintained as expected. There also seemed to be some gaps in housekeeping—although the cleaning manager was polite and even a bit humorous, it gave the impression that the cleaning staff may not always complete tasks as thoroughly or promptly as they should. Breakfast was decent overall, but the fruit selection looked like it had been sitting out from the previous day—it was mushy and starting to darken, which made it unappealing. For a short, one-night stay, it was manageable, but there are definitely areas where the hotel could improve, especially with room assignments, housekeeping consistency, and food freshness.

Check in was easy and staff at the counter was excellent. Very happy with the stay! Will be staying here more often.

Staff was ok but according to the front desk employee, no room was available. Even after check-in time (3pm) we had a long wait sitting in the lobby which was an inconvenience. But of course you still have to check-out by 11am. Room wasn't too clean. Property is in poor condition and overdue for a renovation. Patches in carpet, old & scratched furniture, dirty shower curtain, hair in bed and towels etc. We felt super uncomfortable. I've stayed in other Hampton Inn locations and never had an experience like this. We couldn't take it anymore and left the property early. Wasted over $200. I'm disappointed.

Hampton is always my first choice, the room is clean, staff is friendly, breakfast is good as well.

Bedsheets to small fit the bed. Hotel smelled musky and old. Rust on the door knobs and the floor was dirty.

Since 2020 I always stay here, but this time they change me $11 fee for a parking without previous notification.

Good location, friendly staff. N/A

Good location, friendly staff. N/A

Superb

The breakfast was very good.

Close to park and Walmart, gas, pizza! Great breakfast served til 10am! Also noon check out!

The room was dirty and in terrible condition and the hotel refused to provide a refund or discount. Avoid.

Shower hot water took about 3 minutes to warm up.

This hotel needs renovations.

Very nice room very large, good breakfast queen, facilities, friendly staff

Rooms dont have hand soap ,limited bodywash,flat pillows. Also they charge per day for parking

ROOM HAS LARGE ENOUGH, BUT HAVING A SINK OUTSIDE THE BATHROOM INSTEAD OF INSIDE IT IS WEIRD, PLUS INCONVIENIENT WHEN NEEDING TO WASH YOUR HANDS AFTER USING THE TOILET

dirty room. No hangers for cloth. AC not working properly.

dirty room. No hangers for cloth. AC not working properly.

Room was ok. Staff is nice and friendly.

Room was ok. Staff is nice and friendly.

Staff was great. Overall property was really nice. Breakfast was great. Requesting a room with a bath tub but the tub was nasty. Obviously had been repaired and not a very good job done.

Great

Great

The room was clean, staff was polite. But, the bed was a brick. Both my husband and myself woke with our backs screaming in pain.

The room was clean, staff was polite. But, the bed was a brick. Both my husband and myself woke with our backs screaming in pain.

Clean room, great front desk service and breakfast area,location for us was excellent.

Clean room, great front desk service and breakfast area,location for us was excellent.

Rooms and bedding were not clean

Rooms and bedding were not clean

So nice!

So nice!

It would have been nice to have a small table and another chair.

The room was okay , Buffett good for breakfast. A little outdated compared to the regular Hampton inn. But service good close to Disney, outlets.

The room was okay , Buffett good for breakfast. A little outdated compared to the regular Hampton inn. But service good close to Disney, outlets.

I started staying here because they didn’t charge for parking and now all of a sudden they charge you $11 a night to park your car in this gigantic lot that they have. Also, I called down to the front desk twice to ask a question and no one answered. There was absolutely no reason to charge for parking. It’s just a way to rip you off.

I started staying here because they didn’t charge for parking and now all of a sudden they charge you $11 a night to park your car in this gigantic lot that they have. Also, I called down to the front desk twice to ask a question and no one answered. There was absolutely no reason to charge for parking. It’s just a way to rip you off.

Great experience

Great experience

Everything was excellent

Staff

Staff

The rooms need major renovations, very old The bathroom full of rust and mold. Carpets were filthy

The rooms need major renovations, very old The bathroom full of rust and mold. Carpets were filthy

Quality is not up to Hampton Inn standards ... peeling paint in tub !

The hotel is located in a quiet area, which is what we wanted, about 15 minutes to Magic Kingdom. Overall the room was clean and the staff was very friendly. The reason I didn't give it 5 stars is mainly because some updates are needed. The TV doesn't offer the apps that you find now in most hotels where you can log on to your Netflix and other accounts to watch and the TV program was very reduced. There was no hair dryer (I realize not everyone is using one but you find them in most rooms). We had to wait a little bit for the room even though it was after checking time and it was on the 1st floor but we had selected an upper floor on the app. Yes the app doesn't guarantee but they should not ask you to choose your room then. We had less bath towels then the number of people in the room but the front desk was quick to correct the problem. We reserved a room with a sofa bed which we ended up not using as it was very uncomfortable and only had the fitted sheet. This was unfortunate since these rooms were more $ than the ones without a sofa bed. Lastly, the breakfast needs some work. The sitting area cannot accommodate all the guests so we ended up eating in our room and the lines to the hot food and waffles are long and there wasn't even any waffle mix left a good 30 mins prior to breakfast closing which left us & a lot of other families without waffles. I understand there are other breakfast items but for many kids, this is the only thing they eat.

The hotel is located in a quiet area, which is what we wanted, about 15 minutes to Magic Kingdom. Overall the room was clean and the staff was very friendly. The reason I didn't give it 5 stars is mainly because some updates are needed. The TV doesn't offer the apps that you find now in most hotels where you can log on to your Netflix and other accounts to watch and the TV program was very reduced. There was no hair dryer (I realize not everyone is using one but you find them in most rooms). We had to wait a little bit for the room even though it was after checking time and it was on the 1st floor but we had selected an upper floor on the app. Yes the app doesn't guarantee but they should not ask you to choose your room then. We had less bath towels then the number of people in the room but the front desk was quick to correct the problem. We reserved a room with a sofa bed which we ended up not using as it was very uncomfortable and only had the fitted sheet. This was unfortunate since these rooms were more $ than the ones without a sofa bed. Lastly, the breakfast needs some work. The sitting area cannot accommodate all the guests so we ended up eating in our room and the lines to the hot food and waffles are long and there wasn't even any waffle mix left a good 30 mins prior to breakfast closing which left us & a lot of other families without waffles. I understand there are other breakfast items but for many kids, this is the only thing they eat.

Typical (i.e., very good) Hampton Inn stay. Comfortable bed and room, clean, great breakfast. I gave breakfast a 4/5 because this one seemed to have a limited offering, but I still enjoyed my waffles.

Typical (i.e., very good) Hampton Inn stay. Comfortable bed and room, clean, great breakfast. I gave breakfast a 4/5 because this one seemed to have a limited offering, but I still enjoyed my waffles.

Yes

Yes

The rooms are very dated and beat up. The beds were old, soft and you could feel the springs. There was no breakfast left and no coffee. For what we paid it was terrible.

The rooms are very dated and beat up. The beds were old, soft and you could feel the springs. There was no breakfast left and no coffee. For what we paid it was terrible.

Mickey mouse waffles

The staff were super amazing. They were friendly and responsive. I would stay again.

The staff were super amazing. They were friendly and responsive. I would stay again.

Loved the staff. Courteous and very helpful. Breakfast was great and tasty . Nice variety every day . My only concern was the marijuana smell in the hallway and eventually seeped in my bathroom . The staff did all they could do. Upper management should expel guests who aren’t considerate and who don’t follow hotel policies .

Loved the staff. Courteous and very helpful. Breakfast was great and tasty . Nice variety every day . My only concern was the marijuana smell in the hallway and eventually seeped in my bathroom . The staff did all they could do. Upper management should expel guests who aren’t considerate and who don’t follow hotel policies .

Our room was very neat and clean. The staff was very helpful and even let us check in early for a fee. The location is close enough to Disney but also to other things as well. The free breakfast was fresh and delicious. The carpet was a little outdated, but wasn't bothersome to me. I will definitely stay here again!!

Our room was very neat and clean. The staff was very helpful and even let us check in early for a fee. The location is close enough to Disney but also to other things as well. The free breakfast was fresh and delicious. The carpet was a little outdated, but wasn't bothersome to me. I will definitely stay here again!!

Clean, comfortable room. Very spacious.

Clean, comfortable room. Very spacious.

The staff was friendly, but nothing in my room worked except the lights & shower! The carpet was wet in random areas. The tv didn’t work & the fridge smells like it was cleaned with brandy. I couldn’t call the front desk, I had to go BACK downstairs to get a new room because the phone didn’t work all to be told they are sold out & someone will reach out to change my room in the morning. I was there for 3 nights, NO ONE REACHED OUT! I was told I’d get points towards my account since I booked thru a third party I could not receive a discount. I’ll never use the points because I plan on never staying at another Hampton Inn or Choice Hotel again!

The staff was friendly, but nothing in my room worked except the lights & shower! The carpet was wet in random areas. The tv didn’t work & the fridge smells like it was cleaned with brandy. I couldn’t call the front desk, I had to go BACK downstairs to get a new room because the phone didn’t work all to be told they are sold out & someone will reach out to change my room in the morning. I was there for 3 nights, NO ONE REACHED OUT! I was told I’d get points towards my account since I booked thru a third party I could not receive a discount. I’ll never use the points because I plan on never staying at another Hampton Inn or Choice Hotel again!

Good breakfast, super clean! Very friendly staff, especially front desk Jary who helped us a lot during our stay. Would definitely stay again. Excellent location, too!

Good breakfast, super clean! Very friendly staff, especially front desk Jary who helped us a lot during our stay. Would definitely stay again. Excellent location, too!

The room and the hotel structure are old. The AC wasn’t working, which left the room with a strong moldy smell. We asked to change rooms, and the staff was very kind and fulfilled our request. The new room didn’t smell bad, but the AC still wasn’t cooling properly. Several accessories, like the toilet paper holder in the lobby bathroom and the breakfast toaster, were broken. The mattress and pillows were poor quality. I usually stay at Hampton Inn because it’s a synonym for quality, but this location did not meet my expectations.

The room and the hotel structure are old. The AC wasn’t working, which left the room with a strong moldy smell. We asked to change rooms, and the staff was very kind and fulfilled our request. The new room didn’t smell bad, but the AC still wasn’t cooling properly. Several accessories, like the toilet paper holder in the lobby bathroom and the breakfast toaster, were broken. The mattress and pillows were poor quality. I usually stay at Hampton Inn because it’s a synonym for quality, but this location did not meet my expectations.

Biggest complaint is the cleanliness - room had lots of dust on flat surfaces, like behind the TV. Enough dust that I could use a finger to write in it. Lots of dust on baseboards. Notable dust in/on the hanging lighting fixtures in the breakfast seating area (over the long table) in the lobby. My room also had small ants- crawling on the desk, in the drawers, pretty much everywhere (spotted some on the bedcovers). Again, yes, I should have told someone, but as I was only in the room late at night to sleep, I just never made that call. They were tiny ants - at least not carpenter ants - but numerous enough that now that I'm back home, I immediately every single thing that was in that room through the washing machine (all clothes & shoes & soft-sided duffel) so as to not have them colonize my house. Room felt kind of moist during the stay, even with A/C on. Just a general dampness, that I believe was exacerbated by the carpeted floors. Also, the bathroom towel & washcloth supply was limited- there were only two hand towels & two washcloths, and 3 bath towels. Challenging when there's 3 people in the room.

Biggest complaint is the cleanliness - room had lots of dust on flat surfaces, like behind the TV. Enough dust that I could use a finger to write in it. Lots of dust on baseboards. Notable dust in/on the hanging lighting fixtures in the breakfast seating area (over the long table) in the lobby. My room also had small ants- crawling on the desk, in the drawers, pretty much everywhere (spotted some on the bedcovers). Again, yes, I should have told someone, but as I was only in the room late at night to sleep, I just never made that call. They were tiny ants - at least not carpenter ants - but numerous enough that now that I'm back home, I immediately every single thing that was in that room through the washing machine (all clothes & shoes & soft-sided duffel) so as to not have them colonize my house. Room felt kind of moist during the stay, even with A/C on. Just a general dampness, that I believe was exacerbated by the carpeted floors. Also, the bathroom towel & washcloth supply was limited- there were only two hand towels & two washcloths, and 3 bath towels. Challenging when there's 3 people in the room.

The carpet looked dirty, the pillows in the room were flat, and there was a leak in the toilet, the fridge was barely cooling.The pool was not heated.

The carpet looked dirty, the pillows in the room were flat, and there was a leak in the toilet, the fridge was barely cooling.The pool was not heated.

I booked a king bed and when I checked in online I was assigned said room but when I got to the front desk the room was inexplicably unavailable. We were then assigned a room with two queen beds. The room smelled a bit unused and looked and felt like it was being readied for renovation…one picture on expansive walls a fastener with nothing attached on another wall. Not at all inviting.

I booked a king bed and when I checked in online I was assigned said room but when I got to the front desk the room was inexplicably unavailable. We were then assigned a room with two queen beds. The room smelled a bit unused and looked and felt like it was being readied for renovation…one picture on expansive walls a fastener with nothing attached on another wall. Not at all inviting.

Poor hotel condition

Poor hotel condition

Staff was nice and breakfast was great

Staff was nice and breakfast was great

The room was fine except for a door locking issue that management was willing to repair.

The room was fine except for a door locking issue that management was willing to repair.

Enjoyed the walk area for dog.

Enjoyed the walk area for dog.

The air conditioning system had a terrible noise. I couldn’t sleep well

The air conditioning system had a terrible noise. I couldn’t sleep well

My husband and I frequently stay at the Hampton Inn Chain and always have a great experience but not at this hotel. This is the worst Hampton I have ever stayed at.

My husband and I frequently stay at the Hampton Inn Chain and always have a great experience but not at this hotel. This is the worst Hampton I have ever stayed at.

We were evacuated at 2:20am and could not enter our rooms until 3:50am. It was extremely inconvenient and threw off our plans to go to Disney the next day. Super upset about what had happened.

We were evacuated at 2:20am and could not enter our rooms until 3:50am. It was extremely inconvenient and threw off our plans to go to Disney the next day. Super upset about what had happened.

The staff was great and the breakfast was fine. Only complaint would be the smell of the water. Smelled like sewage water.

The staff was great and the breakfast was fine. Only complaint would be the smell of the water. Smelled like sewage water.

I never tried the breakfast, but there was no choice for that.

I never tried the breakfast, but there was no choice for that.

Second, the cleanliness of the hotel was poor, floors in the hallways and lobby and elevators looked like they hadn't been mopped or vacuumed in days. Trash overflowing in the trashcans and the pool and hot tub were always dirty. Third the luggage carts were terrible to try and push/pull and need replacing. Fourth i called about a month ago to ask about free transportation to the WDW parks and was told they do provide it to all the WDW parks, showed up to check in and discovered they only provide free transportation to 2 of the 4 disney parks (HS and MK) which of the 2 they do we were not going to. We were going to Epcot. So i had to scramble to find transportation to take us. Wasn't happy about that. I honestly wouldn't recommend staying at this hotel, the only thing that was good was the breakfast and the staff was friendly.

Second, the cleanliness of the hotel was poor, floors in the hallways and lobby and elevators looked like they hadn't been mopped or vacuumed in days. Trash overflowing in the trashcans and the pool and hot tub were always dirty. Third the luggage carts were terrible to try and push/pull and need replacing. Fourth i called about a month ago to ask about free transportation to the WDW parks and was told they do provide it to all the WDW parks, showed up to check in and discovered they only provide free transportation to 2 of the 4 disney parks (HS and MK) which of the 2 they do we were not going to. We were going to Epcot. So i had to scramble to find transportation to take us. Wasn't happy about that. I honestly wouldn't recommend staying at this hotel, the only thing that was good was the breakfast and the staff was friendly.

The room has an old smoke and musty smell. A dehumidifier is used due to outdated ventilation system. I had to empty every 12 hours to keep the room comfortable. Beds need to be replaced and furniture is outdated and damaged.

The room has an old smoke and musty smell. A dehumidifier is used due to outdated ventilation system. I had to empty every 12 hours to keep the room comfortable. Beds need to be replaced and furniture is outdated and damaged.

The hotel definitely needs upgrades. The door to the connecting room was warped causing it to be very difficult to open. The door frame had rotting wood.

The hotel definitely needs upgrades. The door to the connecting room was warped causing it to be very difficult to open. The door frame had rotting wood.

Staff was very friendly, room was clean and well kept, building was clean and welcoming, breakfast had a great variety of options. Would definitely stay again!

Staff was very friendly, room was clean and well kept, building was clean and welcoming, breakfast had a great variety of options. Would definitely stay again!

Ok place.

Ok place.

Breakfast was AMAZING! Facility will need some work soon. Starting to show some wear. Pool and hot tub were amazing!!

Breakfast was AMAZING! Facility will need some work soon. Starting to show some wear. Pool and hot tub were amazing!!

Was disappointed that the water wasn’t hot in the shower and the pool/hot tub were both grimy looking. Overall was a good stay but disappointed with the upkeep.

Was disappointed that the water wasn’t hot in the shower and the pool/hot tub were both grimy looking. Overall was a good stay but disappointed with the upkeep.

I received a call a few hours before arrival and asked if I would consider changing rooms. We did and boy did they upgrade us. The King Room suite that we were given was very spacious. The breakfast was great. My husband loved that they actually served bacon one day. Several of the hotels we have stayed in has not. I liked the fact that they changed out the hot dishes every day. Love the location to the Disney theme parks and Sea World. I can not speak about the others. It was very close to a Walmart as well.

I received a call a few hours before arrival and asked if I would consider changing rooms. We did and boy did they upgrade us. The King Room suite that we were given was very spacious. The breakfast was great. My husband loved that they actually served bacon one day. Several of the hotels we have stayed in has not. I liked the fact that they changed out the hot dishes every day. Love the location to the Disney theme parks and Sea World. I can not speak about the others. It was very close to a Walmart as well.

We enjoyed our stay, everything was wonderful

We enjoyed our stay, everything was wonderful

Located close to Disney and Universal studio parks. The price was reasonable to stay and the breakfast was provided every day. The front desk staffs were very friendly and helpful.

Located close to Disney and Universal studio parks. The price was reasonable to stay and the breakfast was provided every day. The front desk staffs were very friendly and helpful.

It was in a nice, clean area of Kissimmee. The room was spacious and clean. The A/C worked well.

It was in a nice, clean area of Kissimmee. The room was spacious and clean. The A/C worked well.

N/A

Convenient and nice place to stay.

Convenient and nice place to stay.

The stay was good. A bit of an issue the first night. The water heater went and had to take a cold shower in the morning. The bed wasn’t the most comfortable. The rest of the hotel was kept up and clean. The breakfast was average.

The stay was good. A bit of an issue the first night. The water heater went and had to take a cold shower in the morning. The bed wasn’t the most comfortable. The rest of the hotel was kept up and clean. The breakfast was average.

Apparently a pipe burst and I had a dribble of water to shower with. It was not good. The staff was nice but indicated since I booked with Expedia, there wasn't much they could offer me.

Apparently a pipe burst and I had a dribble of water to shower with. It was not good. The staff was nice but indicated since I booked with Expedia, there wasn't much they could offer me.

It was very clean and well staffed as always excellent food

Super service, grande gentillesse, bel hôtel. Bien situé. Dans la chambre, plus vieillot mais lit confortable

Super service, grande gentillesse, bel hôtel. Bien situé. Dans la chambre, plus vieillot mais lit confortable

Good for the price

Good for the price

I liked the breakfast and close parking. The check in took long with another patron. I had to ask for cookies, instead of being offered them. The hotel decor is very dated. Bathroom had a funny smell. Shower could've been more stronger. Bed mattress was old. Room decor is dated. Eating area is very cold.

Our room was SO musty and smelt weird. My kids wouldn’t stop complaining of the smell. The carpet even felt wet.

The location is also a major plus—close enough to Disney and other attractions, but just far enough to enjoy some quiet downtime. The rooms were clean, spacious, and comfortable, giving us all the rest we needed for busy park days.

The carpet should be clean or replaced We like are stay there

TV no working, filty carpet, old filty furniture, no able to lock door, smell in room was awful, breakfast half star.

We were pleased with our choice of hotel. The room was very large and clean. The bathroom was clean. My two young grandsons and I had a great time at the swimming pool.

Very nice hotel with oversized rooms, great breakfast and service. Very comfortable beds, large TV compared to many hotels, the only thing keeping it back from 5 stars is the fact that it is older. Carpet and bath could be updated. Everything worked well and shower is tall which is great!

Carpet needs to be replaced or a really good clean hall carpet

I didn't realize that the hotel was so old. Bathroom was dimly lit. Couch was worn. Linens did not look fresh and clean. Breakfast was good.

Friendly staff, good breakfast, available free parking

Breakfast was decent. Didn’t like the yellow cheese in the little omelettes, but I suppose most people are okay with it. Bed was a little too soft, but I was so tired I fell asleep pretty quick. But I did wake up with my back feeling sore.

Overall, my stay was very pleasant. I didn't like that the AC malfunctioned the 2nd night, however, it was serviced immediately the next morning. I appreciated that. The staff were all very, very, courteous and helpful.

The room Had a bad odor and the bathroom smell like Is urine, toilet was peed.

Needs to be revated

Water in the bathroom was smelly like a sewage. Carpet was dirty and dusty. Will not beback

Hotel needs remodeling. Very outdated and it smells very strongly of mildew in the bathroom and in the furniture. All the light fixtures are full of rust. The microwave has to rust in the inside. The floor are extremely dirty. The bathroom shower has mold. It’s just dirty very dirty.. we never stay here again.!

Hotel needs to replace hallway carpet Need more variety at breakfast, no Hampton bacon or biscuits and gravy. Yukon potatoes almost every day and a form of sausage and eggs. Only 3 kinds of cereal. Do not enjoy a paper on the door saying our room was not cleaned due to hanger on door that said do not disturb. Anyone in hotel knew we had not been back to our room. It’s Kississimee. We were at a park all day. Staff friendly.

I spent a lot of money for this room and feel like what i got wasnt worth it. very small outdoor pool and didnt look clean. Breakfast was....ok. Dirty and i mean dirty carpet in the room. The tub didnt drain and there was no spout so the shower had to full the tub then i needed to get maintenance to drain it. The phone didnt work in the room and the plug by my bed didnt work for my charger. The elevators were scetchy and didnt work all of the time. There was also delayed responses with needs.

Property was great, close to the parks and a lot of shops and restaurants. Only complaint is that our room stayed humid and the AC didn't seem to help dry it out, therefore the room had a smell.

Facility badly in need of upgrade. Loose plumbing fixtures. Poorly done repairs. Tired looks.

Comfortable rooms, very quite.

2. The room did not have a liner for the ice bucket, the overhead light in the bathroom did not work. These issues were brought to the attention of the manager. Although these issues were resolved by the time we returned from our day at Disney, our room door was left open either by the maintenance person or housekeeping who dropped off fresh towels we also requested. One day of our stay was eventually comped, but we still could have had anything of ours still in the room stolen.

Staff was really nice and loved the breakfast. Make your own Mickey Waffles was a huge hit with my daughter.

The staff personnel was great

Area where hotel is located was close to shopping. Enjoyed free breakfast.

All good

Experience great! Staff was very helpful and room was clean.

Nice room. Large and clean. Nice Breakfast! Thank you. Good for family with children.

Good overall. One thing is discouraging. Lights fixtures, microwave, bathroom door handles. All very rusty. Please take notice and hope to find all these replaced. They aren’t expensive fixes.

Stay at Hampton Inn wherever possible! Always great, comfortable stay. Love a Hampton Inn!

Really good value for the price

Overall, disappointed with our stay. First day, hot tub not working and was told that the fitness was closed because of a leak in the ceiling. Frances, the manager was helpful. The fitness was open ( the sign was not not taken down) She was able to get the jets fixed in the hot tub but the pool and hot tub were full of leaves. The last 2 days, hot tub wayer was cold. The shower curtain too short, the maytress was too soft. Front deask not the friendliest.

Went to check in and was informed there was no hot water and they didn’t know when they would have it fixed. Clerk wouldn’t help book at another Hampton Inn. We went to Spring Hill Suites and had a great stay.

We’ve stayed in Hampton Inns numerous times. This was definitely not a new hotel. Things were rusty and stained. Just looked and felt a little run down. The staff was great though. Breakfast was mediocre.

The room was spacious, clean but not in excellent condition, the small fridge was not working(not cooling), the sink was clogged, good thing i had cooler and i was able to get ice from the ice machine. Breakfast was great, very convenient hrs. Overall it was good.

Free breakfast and my room was large with a larger mini fridge and microwave/sink area.

the condition of the property and cleanliness is not as per the Hilton standard . but I was happy since the room was really big and cozy for us family of 4.

Our 2 queen bed suite was perfect for out needs. Breakfast was great! Only negative is I would have liked an exhaust fan in the bathroom.

Employees were great and courageous - were very helpful and kind. Unfortunately, the property seems like very aged and beaten up. It needs immediate attention/ remodel.

Accommodating staff, good location, good breakfast

Great stay

Needs updating, broken fixtures. Terrible odor, loud ac unit

4 night Disney stay. Overall the hotel is outdated but very clean. Staff was very nice and helpful too. Breakfast was good.

The area and exterior building are good. The breakfast was also good but the rooms need to be updated and the carpets are very dirty including the hallways. The bathrooms are not well maintained and no irons or closets inside the rooms.

Staff were pleasant. The facility was conveniently located for the event we were attending. The 5th floor hallway had a mildew odor that migrated into the room. Had to keep the HVAC fan on to dilute the smell. Several rooms on our floor had plastic door coverings. I suspect they were being renovated or being treated for the mildew smell. The breakfast bar had fresh fruit.

I think this location needs a facelift. Rooms getting a little shabby.

Pillows were very uncomfortable. Very difficult to sleep on. Satellite tv kept freezing. Slamming doors were heard through our door. Breakfast was basic with waffles and premade omelets. Ive had much better at other hampton hotels.

Booked and paid for 2 queen bed room in November and given a 1 king bed. Informed staff who said nothing can be done because hotel is sold out and they told me to call Expedia to resolve it. Wasting time trying to call Expedia who talked to staff who lied to them stating I agreed to a 1 king bed room.

Hallways smelled of pee. Peeling paint, overflowed trash cans in hallway. Hair on sheets.

Will stay again

The 1st room had an odor and the shower and tub were falling apart. The second room was dirty including the celings and walls

This hotel from the elevator to the halls to the rooms smelled of a musty moldy mess. The sheets were so badly “pilled” and scratchy that I had to lay on top of the duvet.it seemed like they hadn’t even been changed for days I’m not asking for high thread count but come on even the cheaper motels at least have crisp clean cheap sheets that are smooth and cool to the touch when you lay down for the night. I am thoroughly disappointed I. This Hampton Inn since I had actually cancelled a reservation at Country Inn and Suites T the same price to stay here instead. BIG DISAPPOINTMENT!!

Incredibly friendly front desk staff!

Google had me scared but i was very pleased with this hotel. Room was clean, those who forget shampoo, ect...dont fret because they have built in soaps and lotions, even a make up wipe for convience. The staff was very friendly, the breakfast could have been a little better but decent for hotel food.

Perfect and was very informative and welcoming.

The staff was friendly and the property was great and clean

son went to bed, the ac wasn’t working and he had a meltdown over needed to move was so inconvenient awful for us to go through on a weekend away, also earlier in the day sink and toilet was clogged and we had to have someone come up and fix it The problem room was 428 and they moved us to 328 which means we had to take everything down the elevator, would have made more sense to keep us on floor 4 We won’t stay there again

Good place to stay

Christie at front desk when I did an early check in, so helpful and cheerful. Oh, and easy on the eyes as well. good job hampton inn, shes a valuable asset for hampton inn's

very nice

Very nice

Hallways and room old and in need of renovation. Staff was great!

Great

I arrived late at night, close to midnight, with no other options but to stay at this hotel. The room I was given was a disaster – everything was wet and damp, from the carpet to the bed and towels. There was mold everywhere, along with bugs and worms. I requested a room change, but the second room was just as bad. This place is a health hazard! It needs to be shut down and thoroughly inspected by the health department. I wouldn't recommend this hotel to anyone.

The first room they gave us was looking old. Only 2 towels in the bathroom for a family of 4. Electric plugs on beds side table was not working until we wiggled it. At around 11:30 pm the smoke detector started chirping every 30 seconds. I made a video of it and took it downstairs. Probably it needed a battery change but I was being told that it can't be changed until morning! When I told them I can't wait until morning they moved us to another room in another floor. I woke up my family, back all our stuff again and went upstairs and the room was similar, 1-2 towels, stains on bathtub. After, 2 day of stay we requested room service. When we returned in evening all dirty towels were removed and nothing was left behind. My wife went downstairs and requested towel. They told her they are out of towel and gave her few swimming pool small towels. The breakfast was not good quality and tasteless. We preferred this location because of its proximity to Disney parks and free breakfast in the morning but after 2 mornings we chose to go to Starbucks for breakfast. Will make a note of this location and will never go back to this location.

I did like the cleaning, some of the furniture pieces were thirty and we felt in our stay high humidity in the room, not healthy at all for us

I liked the dpace in the room we had it made it easier with 3 kids to space them out a bit. I didnt like that we had to use the toll roll almost everytime we went somewhere

good service, good environment, very clean, I arrived at my reservation in the afternoon, there was a young man working in the recession and I told him that I had a problem with my reservation, which was for two beds and it only appeared with a king size bed and that I needed the The queen size beds without hesitation he helped me, offered me a room with more space and told me don't worry, I will solve your problem. I like to help and treat clients well. I was very happy, thank you very much and of course I will stay at this hotel again. .

You book a brand name hotel so you don't need to deal with the disgustingness of a mildew fillled dank room. This was a huge disappointment and waste of money

It was very convenient for our visit looking forward to come again

Needed a pet friendly hotel for our trip and thought this would be a good place to stay based on the rating. I was wrong! This hotel is old and dirty. Carpet in the halls and room were disgusting. The room was very musty. Bathroom so outdated, clearly needs an overhaul. Water in the shower and sink had this nauseating metallic smell. I could not wait to check out. The fixtures/lighting in the room were rusty, down to their garbage bins! Shows no effort at all to up keep. First time I ever booked a Hampton Inn. I don’t think I ever will again after this experience.

The staff were very friendly and accommodating. The property and rooms itself are a bit tired but clean and generally comfortable. Usually Hampton inns are much more updated however it certainly was adequate and as I said before the staff were great.

Perfect place for a 1 night stop.

Só tive que trocar de quarto pois o cheiro não estava bom , fiz a troca no dia seguinte mais foi feita a troca com ótimo excelência sem nenhum impedimento.

Fué súper buena la estadía los recomiendo un montón, todo siempre está súper limpio y el desayuno riquísimo todos los días! Siempre están a la orden dispuestos para ayudarte

The room smelled bad and everything was moist (the floor, the sheets). It just looked generally old and dirty and there were a lot of things broken. Did not seem worth the money I paid to stay there.

The breakfast was great-makes the day go much easier not having to worry about that.

Really nice and simple stay

干净整洁

Close to everything!

Very quick check-in, staff was very friendly and attentive. Room was very spacious and comfortable. Breakfast was delicious. Overall, very impressed.

Excellent !

It was great

Close to Disney and a good place for sleep. a little outdated and shower pressure was low.

This hotel was great, it had shuttle buses to Disney World and it was also close to Sea World.

clean

Staff was very helpful

They let two bus loads of kids come in And stay on the 4th floor where we were staying They were extremely loud till late at night And nothing was done about it

Close to Hollywood Studios. Decent breakfast.

The property was in a tucked away quiet area. Loved it!!

We really enjoyed the hot tub.

When i arrived at the property i was told that the hotel did not have hot water. they gave me a choice to stay or not. i chose, not to stay. they charged me one night and i now need to spend time in cleaning this up to get my money back. i'm very disappointed in the service at this property. they were unprofessional and joking around like it was no big deal.

Hot water was not working wouldn't change rooms

I will not stay in this Hotel again. They didn't have hot water, they didn't say why? The air conditioning in the room at night did not cool well and in the lobby the coffee was cold and the breakfast was limited...apparently they are not attentive to customer service. They must give more maintenance to the facilities, clean the carpets and fix structural problems. The room was clean, which means that the janitorial does its job but the rest is terrible. I do not recommend it. Sad to go through this and even more so when you celebrate your birthday in a Hotel that is not cheap at all.