Best Western Plus Orlando Lake Buena Vista South Inn & Suites

El desayuno estaba bueno! pero le falta variar el estilo de la proteína. Se repetía el mismo.

Very easy to check in and out. Staff, especially Heta and Juana were very helpful. Pool and spa very nice and clean. Close to parks. Breakfast was good. Wish hours for breakfast were longer. Like til 10 am.

When we first arrived, everything was good, the room was clean, when we came back to the room, I wanted to take a relaxing bath and the water would not turn off, I tried my friend tried and the friend had to go downstairs to get someone, I got burned by hot water in the tub, the lady at the desk apologized, but that was it, they moved us to another bedroom, same clean and very nice, there were Ants in the bathtub, no more of this hotel

Exceptional

The room was clean, and the free breakfast options were good. The air seemed to kick off at night and it got very hot. There was a mildew smell upon entering the room every time. There were times when we approached the front desk, and no one was there. It took up to 2 minutes one time for someone to come out of a side office and help us.

Location excellent A sofa bed would be nice in room

Very clean room, nice staff and great breakfast

Todo muy limpio, y acogedor

What made the situation even worse was the stain on the sheet.

Exceptional

The hotel was clean The fact that someone was smoking marijuana right across from us I did go downstairs and speak to the front desk and they said that that they were aware of it.

Don't let the beautiful curb side appeal you. I hate to post this but...... I use Expedia for all my travel and had never had a horrific experience like this one. Checked in facility curb appeal was beautiful lobby not bad but when you get to your room BEWARE! DO NOT I REPEAT DO NOT STAY. The rooms smelled

Exceptional

I asked for a floor level room which I was given problem was this room looked old as in it had a old capuchin with stains on it dust and stains on the cabinets it looked like a room that hadn’t been updated in a while

Very good

The check-in was very easy and the receptionist was great. Everything was good

Not good. They charged a deposit and would not give a receipt for it. Was not returned.

Excelente

Close to Disney. Rooms were not the cleanest. Check in took awhile.

Bad

Room was great, clean. Amenities were good. Check in easy fast with no issues. Unfortunately Check out took too long on a Saturday morning, not enough staff to take care of an easy and quick Check out. A lines form spend a little more than 20 minutes waiting for assistance.

Location

Location

Very good

Rooms were clean and well furnished. Refrigerator and microwave were nice for snacks. Breakfast was good typical betel breakfast.

Cleaning Excellent

Cleaning Excellent

Pergect location and amenities for my trip

Very nice not crowded at all love the proximity to the parks

Very nice not crowded at all love the proximity to the parks

Front desk staff was very pleasant.

Exceptional

Nice staff, clean room , good breakfast

As always, we enjoyed our stay in a Best Western Hotel.

Exceptional

Thin wall and musty smell

Location and breakfast Thin wall and musty smell

Very clean very friendly staff extra space for parking and great hot breakfast thank you for a great jobs

All is good 👍👍

Very good

Excellent

Great property with kind and welcoming staff Everything was fine, small elevators but that’s okay.

Great property with kind and welcoming staff Everything was fine, small elevators but that’s okay.

Room was not cleaned at all while staying there and room had little ants crawling on bathroom counter/sink

Exceptional

Everything was great

Clean room. Helpful staff but only 2 negative things air conditioner very loud and people running up and down the floor being very loud till 3 am

Great property, friendly and welcoming staff, clean rooms and nice pool area. We really enjoyed our stay at this property, we used the hot tub each night of our stay. The included breakfast was great as well.

Friendly staff, great breakfast and very clean rooms

Not the greatest, really old, I was stinky and humid

Breakfast choices were not good. It was prepared well, but the limited choice wasn't good

We didn’t stay We didn’t stay

Pool water was murky and not fresh and clean. We had a hole in our ceiling with rusted wire sticking out right above the bed where it looked like a smoke detector was ripped out of the ceiling, and the hole was never repaired. There was food and stuff in the freezer area of the mini fridge belonging to I guess I guess who had been there previously and the refrigerator was dirty and not been cleaned. The bathroom was filthy and looked like it has not been wiped. The carpet felt damp and room smell of mildew in the air just did not get cold in the room. The breakfast was bland and the fruit was not fresh and the apples. Many of them were rotten. There was not a good variety at the hot breakfast bar for the ladies working in. The breakfast area were very nice and we’re working hard to replenish the food we expected a clean room with plenty of clean linens and a clean bathroom and clean mini fridge and we’re sorely disappointed.

The staff was very helpful and polite but the ice machine was broken on my floor and the breakfast was very below average as expected from a good buffet. I will give this hotel an average review.

Exceptional

Bad

Disappointing

It took about 4 to 5 minutes to get hot water in the shower and sink. The elevators were very unpredictable. At one point they shut them down for a few hours and I had to walk to the third floor. Not a big issue. Entire staff that I saw were all Indian. Disheartening that this chain (even from past stays), does not seem to hire American employees. Front desk all hours was Indian staff. Same with housekeeping and grounds. Time to shop around.

I paid for a king room and when I got there, they gave me two queen beds

Superb

Room was dated and smelled like mildew. The bed was very uncomfortable. They only have basic cable. Otherwise the hotel was fine.

We enjoyed our three night stay. Good proximity to Disney, clean and comfortable room. Breakfast was solid but a bit of variety would make it better. The breakfast staff was very good and hard working. The selection of TV channels brought us back a few decades.

Exceptional

Me hicieron un cobro a mi tarjeta de crédito de la nada sin decirme alguna razón, pido respuestas y nadie contesta

Bathroom (shower ) need to look fix fresh shower

This hotel is not up to the Best Western Plus standard you would expect. Furniture was worn, tub/shower was old and stained. My husband found and killed a cockroach as he entered the room, but didn’t tell me until we checked out the next day. He did tell the front desk staff but they had no reply. The pool and hot tub were nice in the evening. The hot tub jets weren’t working in the morning. Breakfast was good.

I really liked staying here the rooms we very nice and clean.

This was really a disappointing stay. Other than replacement of towels, we have had no servicing of our room. Our beds were not made, toiletries were not replaced and nothing was cleaned. When I inquired, I was told they make up the room after 3 days, as no one wants to work. The building is in need of a lot of repair. There are multiple dips in the hallway floor when walking to the room. We literally got stuck the one working elevator and no one answered the front desk phone when I called from inside the elevator. There were 7 people in the elevator at the time. Afterwards we had to use the staircase for the rest of that day and morning after, which was very inconvenient lugging things up and down the stairs. Additionally, the large water bottle in the breakfast area had been empty the whole 3 days without replacement. I asked if it would be replaced and the response I got was "I assume so." The jacuzzi is also not working properly. The jets are non functional. It just doesn’t appear if the owner/management cares. We were not satisfied.

Staff was great. Pool was dirty. Elevator broke

The room was clean, however it was very old and needs to be renovated asap. There were cracks in the walls and flooring, stains in the carpet, and the hot tubs bubbles didn’t even work. If I wasn’t staying for anything more than sleeping, it probably would’ve been the worst hotel experience I ever had.

Was amazing experience. Everything was great. 100% recommendations

The room was very clean, spotless. The temp was perfect when first entering the room. It was obvious they paid attention to even the smallest details. Sure, it looks like an aging property, but they are updating wonderfully. The front lobby, market place, and breakfast area were all well updated , clean, and in great condition. The staff were all super friendly and incredibly helpful with any issues. I didn’t have breakfast.

The lobby was newly renovated and the location. The dryer stole $15 from me. The room smelled like mold. The floors were sticky. The room was very moist and needed a dehumidifier. The bed was old and needs replaced. The floors are outdated as compared to the lobby. Luggage cart had flat tires.

The location was great. Close to everything. It was good for the weekend trip and from what I can tell it had a shuttle to Disney which was great!

The lobby was newly renovated and the location. The dryer stole $15 from me. The room smelled like mold. The floors were sticky. The room was very moist and needed a dehumidifier. The bed was old and needs replaced. The floors are outdated as compared to the lobby. Luggage cart had flat tires.

Exceptional

The location was great. Close to everything. It was good for the weekend trip and from what I can tell it had a shuttle to Disney which was great!

The breakfast buffet was good and the staff were so accommodating. The staff at the front desk made sure we were happy and satisfied about our stay.

Good beds, very comfortable and A/C was good, bathroom good. Breakfast free very good! Hotel have few years but looks ok. We used only to sleep and breakfast in the morning. TV has many channels.

We will stay here again, if we find ourselves back in the area.

It was good overall

Room was clean, overlooked pool, relaxing. Quiet!. A good value. Breakfast was pretty standard hotel freebie. Surprisingly the pancake machjne turned out a decent pancake. Eggs were definitely packaged but tasted good. Sausage and bacon were cooked properly.

We didn’t stay We didn’t stay

Superb

It was good overall Sofa bed was horrible I had to buy a foam topper to use I can’t believe they want people to sleep on it and refused to refund the 23$ for it

Breakfast tatsted good, wish there were more of a daily variety. Room had an odor febreeze to the rescue. Daily clean towels. Staff very friendly. Beds super comfy. A bit outdated, telephone, not alot of lighting in room, no usb-c connection. Pod coffee maker a plus. Good coffee in lobby.

the pool is not heated - manager is beyond rude! NO GSME ROOM ITS COVERED WITH STUFF WRAPPED IN MOLD ! Was not clean at all , terrible management and false advertisement ! disgusting! covered in bites from the place going to the doctor now that im home & the pool area is covered in fire ants!

My experience was outstanding. The staff was exceptionally friendly. The breakfast was delicious, the room was exceptionally clean, and I enjoyed a restful stay. I highly recommend the Best Western Hotel and will certainly choose to stay here again for future business trips. An excellent experience!

Great location, friendly staff. Good central place to shop and get to all the things easily by car or even walk to a few close shops Clean and Rooms are Good size

Breakfast was great! Friendly staff

The rooms were not so good. It had a smell that was

Carpet in room it’s not clean at all, smell bad and sticky.

Breakfast only served until 9:00 am during the week (should be later) Large room but could use an update

the gentleman at the front desk was so friendly and nice

Included breakfast was a nice perk. Hotel/rooms were clean. Pool/ Hot tub area was well maintained. Only issues were: could hear the alarm in the next room and people talking in the pool area late at night. Also, finding the hotel was challenging, as there was no sign at the road you needed to turn into.

Location was convenient, easy access to attractions. Quiet accommodations, clean rooms and facilities were well maintained. Can’t really say there was any thing I could find wrong with the property.

Everything was great

Very nice staff. Room was very clean and comfortable

Good breakfast, clean room

The only problem was the room didn't smell very pleasant, the carpet needed shampooing and the air conditioner and carpet gave the room a musty, mildew smell. The iron and ironing board were not working properly, needs to be replaced. Rooms were a little small for three people, other than that it was good ?

Budget vacation. Breakfast delicious and free. Rooms clean and sanitized.

VERY VERY close to Disney attraction. We saw fireworks. No insects. Swimming pool was open. Delicious breakfast at convenient hours. Shopping stores within walking distance. Eateries galore. No dislikes.

The room had a very bad odor, the air conditioning wasn’t working, the rug was nasty with a lot of stains on it and the beds were broken. They wouldn’t give me another room because they said they were overbooked. The room had a very bad odor, the air conditioning wasn’t working, the rug was nasty with a lot of stains on it and the beds were broken. They wouldn’t give me another room because they said they were overbooked.

The staff was very rude The room had a very bad odor, the air conditioning wasn’t working, the rug was nasty with a lot of stains on it and the beds were broken. They wouldn’t give me another room because they said they were overbooked.

The room was clean and spacious, and the staff was friendly. I was charged twice for my room. You guys charged my card two days before I arrived, and on the day we arrived, Booking.com charged my card again. The problem is that when I inquired at the desk, the only charge your records showed at the moment was the one Best Western made. I filed a claim with my bank and sent them proof of the double payment. I am awaiting a resolution. I have asked the front desk for an invoice 3 times via email and have received no response. Although I like the hotel, I am hesitant to return or recommend it to my family and friends because my requests for an invoice have gone unanswered. Some response from the hotel would be great.

Shower pressure was great, the room was very clean and quiet. The complimentary breakfast was hot and fresh with a good variety.

It's a little outdated.

Good

Great breakfast, staff and rooms Na

Ok.

I would not recommend this hotel. We had very rude neighbors that woke us up each night in early am hours by yelling,cursing at children in room, room across from us very noisy,too and room two doors down had volume on tv extremely loud during entire stay. Water leak in room above us that came in to our bathroom, was never offered another room, told by staff has happened in other rooms. bathroom dirty, needs deep clean, and wifi very spotty. Mattresses very hard, need replacing or deep mattress toppers to soften.

Rooms were too humid.

If you use the washer and dryer be aware the dryer is 5.00 not 3.25..you can only use a credit card or debit card. Breakfast was good. Beware the pancake maker do not wave you hand too many times lol

The room needs some updates the bathroom door wouldn't stay open the tub had a continuous stream of water. Some patches of paint knocked off walls. The game room had boxes stacked in it. Maid service only removed trash and put out clean towels.

Clean room ,staff was great.

They had no amenities in the room. No napkins, no loations or toothpaste, etc.

Good location close to restaurants and parks. Rooms were clean and had a good breakfast.

Everything was good until we woke up itching with bites on our bodies.

The bathroom tiles were not in place! The bathroom door is hard to close! The hotel needs a renovation!

Nice people Hear people in other rooms

Property definitely needs an upgrade. I saw 2 roaches in my room and a lot of humidity I had to check out early due to an outburst in my allergies.

Clean room - bed was ok. Staff was friendly. Breakfast was great too.

Our room was not clean! There was a cockroach crawling across the floor and when we tried to kill it, it ran under the curtains. We moved the curtains to see if we could see it and there was so much yuck under the curtains. The cockroach crawled under the carpet that was not tacked down.

My fiancé & I flight got canceled for 2 days at 1am! They were able to do an early check in and get a room! Very grateful

Nice facilities. Beds weren’t comfortable, one bed squeaked everytime you moved, elevators were a little scary and the water tasted horrible.

All good

Poor overall

Staff is very friendly. Hot breakfast each morning. The pool is nice, nice hot tub. There is a gym. Property is very clean. Good proximity to Disney parks.

Dated hotel and finishes. The entire entry was in dire need of pressure washing.

Hotel was ok, room had a bit of a musty smell and its a little dated.I wouldn't stay here again, good location though.

Hotel was ok, room had a bit of a musty smell and its a little dated.I wouldn't stay here again, good location though.

.

.

My daughter found and killed a bedbug.

My daughter found and killed a bedbug.

room was clean, staff was polite and professional, tv did not work, ac was kinda hot, breakfast was good.

room was clean, staff was polite and professional, tv did not work, ac was kinda hot, breakfast was good.

The room was great and the staff was very helpful with any questions we had!

The room was great and the staff was very helpful with any questions we had!

In addition, the property itself appears outdated and in need of remodeling. The overall condition does not reflect what I expected

In addition, the property itself appears outdated and in need of remodeling. The overall condition does not reflect what I expected

The front desk staff was friendly and helpful upon arrival and during our stay. The room was clean, but small. The bathroom definitely had room for improvement-there was no exhaust fan and the door was hung so out of plumb it was nearly impossible to get it to stay open unless something was used as a doorstop. The showerhead lacked pressure and the water never got as hot as I like for a shower, but it was bearable. The included breakfast didn't have many options, but it was decent, and in my opinion, should have opened at least by 6:30AM instead of 7 (there was always a line of people waiting for it to start).

The front desk staff was friendly and helpful upon arrival and during our stay. The room was clean, but small. The bathroom definitely had room for improvement-there was no exhaust fan and the door was hung so out of plumb it was nearly impossible to get it to stay open unless something was used as a doorstop. The showerhead lacked pressure and the water never got as hot as I like for a shower, but it was bearable. The included breakfast didn't have many options, but it was decent, and in my opinion, should have opened at least by 6:30AM instead of 7 (there was always a line of people waiting for it to start).

Deceptive booking tactics that lock you into booking with no changes allowed even though we gave them 48 hours notice we were checking out early due to weather. Room was in a state of disrepair, bathroom door didn't latch, shoddy repair job of the tub, ripped carpet, no cord on the phone to call the front desk, no cot in the entire hotel, bad black out blinds and ancient elevators. Didn't try the breakfast which only went for a 2 hour window. Management refused to refund our final night that we didn't need. Some front desk staff were kind, one was ignorant and rude. Definitely not worth the inflated rates to be close to Disney. Just book a Disney resort!

Deceptive booking tactics that lock you into booking with no changes allowed even though we gave them 48 hours notice we were checking out early due to weather. Room was in a state of disrepair, bathroom door didn't latch, shoddy repair job of the tub, ripped carpet, no cord on the phone to call the front desk, no cot in the entire hotel, bad black out blinds and ancient elevators. Didn't try the breakfast which only went for a 2 hour window. Management refused to refund our final night that we didn't need. Some front desk staff were kind, one was ignorant and rude. Definitely not worth the inflated rates to be close to Disney. Just book a Disney resort!

Property not clean. Coffee dispenser never had coffee in it. Sound travels easily between rooms.

Property not clean. Coffee dispenser never had coffee in it. Sound travels easily between rooms.

We also stayed here in February 2025 and liked the convenient location and the hotel has plenty of free parking. The room was good and comfortable. The staff were very helpful with anything needed.

We also stayed here in February 2025 and liked the convenient location and the hotel has plenty of free parking. The room was good and comfortable. The staff were very helpful with anything needed.

The room were clean the complimentary breakfast was nice and the location was great as well.

The room were clean the complimentary breakfast was nice and the location was great as well.

Good heater

Good heater

Clean room which was nicely furnished. Good hot breakfast and lovely breakfast staff. Great value hotel.

Clean room which was nicely furnished. Good hot breakfast and lovely breakfast staff. Great value hotel.

Room is always clean, great breakfast and the hotel is close to so many things to do!

Room is always clean, great breakfast and the hotel is close to so many things to do!

Average. Not dirty but could use updating

Average. Not dirty but could use updating

The staff was friendly. However, we would not stay again. The room smelled musty and moldy. The shower was full of mold and the main shower head didn’t work. A definite health hazard!

The staff was friendly. However, we would not stay again. The room smelled musty and moldy. The shower was full of mold and the main shower head didn’t work. A definite health hazard!

Conveniently located for purpose

Conveniently located for purpose

Clean Rom and very nice staff.

Clean Rom and very nice staff.

The room was very clean and the staff was very polite and helpful.

The room was very clean and the staff was very polite and helpful.

all was fine

all was fine

I came to check into the hotel with my children and my husband, we arrived after the normal check in time to a 24 hour front desk with check in time cut off at 6am. We arrived around 2 am due to unexpected delays, with no one at the front desk we were unable to check in for over an hour. A printed paper was left on the top of the counter that read, the front desk clerk would be back shortly, my car ran for over an hour in the parking lot so my kids didn’t have to sit outside in the middle of the night, in Orlando. when the clerk returned she stated she had to go to the bathroom and help other guests.., i asked the front desk clerk if they were able to issue a refund due to the inconvenience. We were told that we had to wait till the general manager got to work for anything to be done. So after I got the kids in the room and settled I tried to turn the tv on & you guested it the remote batteries are DEAD! I went to the front desk to try to get some batteries and I kid you not the front desk clerk was NOT there. I wish this was not the experience my family and I had with this hotel but unfortunately it is. I truly hope they are able to make this right for my family and myself. And hopefully get housekeeping to check the remotes ! And if there’s only one front desk clerk working and they’re doing other things on the property, they should at least have a phone on them that rings the front desk number, so this doesn’t happen This was a really a huge inconvenience, all together.

I came to check into the hotel with my children and my husband, we arrived after the normal check in time to a 24 hour front desk with check in time cut off at 6am. We arrived around 2 am due to unexpected delays, with no one at the front desk we were unable to check in for over an hour. A printed paper was left on the top of the counter that read, the front desk clerk would be back shortly, my car ran for over an hour in the parking lot so my kids didn’t have to sit outside in the middle of the night, in Orlando. when the clerk returned she stated she had to go to the bathroom and help other guests.., i asked the front desk clerk if they were able to issue a refund due to the inconvenience. We were told that we had to wait till the general manager got to work for anything to be done. So after I got the kids in the room and settled I tried to turn the tv on & you guested it the remote batteries are DEAD! I went to the front desk to try to get some batteries and I kid you not the front desk clerk was NOT there. I wish this was not the experience my family and I had with this hotel but unfortunately it is. I truly hope they are able to make this right for my family and myself. And hopefully get housekeeping to check the remotes ! And if there’s only one front desk clerk working and they’re doing other things on the property, they should at least have a phone on them that rings the front desk number, so this doesn’t happen This was a really a huge inconvenience, all together.

Hotel is good and staff are good. However they overcharged me without explanation. Also I realized they charged my credit card the night I checked in, then they cancelled it, then charged me back the day we checked out. It should have been fine if the credit card was in US dollars. However, my credit card is Canadian and I got charged currency conversion. The hotel should pay for that!!

Hotel is good and staff are good. However they overcharged me without explanation. Also I realized they charged my credit card the night I checked in, then they cancelled it, then charged me back the day we checked out. It should have been fine if the credit card was in US dollars. However, my credit card is Canadian and I got charged currency conversion. The hotel should pay for that!!

Room had carpet stains, housekeeping only provided 3 towels each day for 4 people. The breakfast was good. The front desk staff were very friendly and helpful. Would stay again for the price and location.

Room had carpet stains, housekeeping only provided 3 towels each day for 4 people. The breakfast was good. The front desk staff were very friendly and helpful. Would stay again for the price and location.

The property is conveniently located close to the Disney parks and surrounded by great shopping and dining options, making it an easy and practical place to stay. Both the room and the overall property were clean and well maintained. We also really enjoyed the pool and hot tub, which were clean and relaxing after long days at the parks. Consistency matters, and this hotel has delivered that for us multiple times. We will absolutely be back and highly recommend this location to anyone visiting the area.

The property is conveniently located close to the Disney parks and surrounded by great shopping and dining options, making it an easy and practical place to stay. Both the room and the overall property were clean and well maintained. We also really enjoyed the pool and hot tub, which were clean and relaxing after long days at the parks. Consistency matters, and this hotel has delivered that for us multiple times. We will absolutely be back and highly recommend this location to anyone visiting the area.

My two daughters and I booked a room with two queen beds and a sofa bed, but the sofa bed was very dirty, the mattress had no more foam, and when lying down at night I could feel the springs in my back, and it also made a lot of noise. To top it off, there wasn't a spare blanket in the room. I asked at the reception and they informed me that they didn't have one to give me. In short, I slept without a blanket, I was cold, the sofa bed was horrible, and the room and bathroom were very dirty. I hope I never have to stay here again.

My two daughters and I booked a room with two queen beds and a sofa bed, but the sofa bed was very dirty, the mattress had no more foam, and when lying down at night I could feel the springs in my back, and it also made a lot of noise. To top it off, there wasn't a spare blanket in the room. I asked at the reception and they informed me that they didn't have one to give me. In short, I slept without a blanket, I was cold, the sofa bed was horrible, and the room and bathroom were very dirty. I hope I never have to stay here again.

Todos los días nos cambiaron paños y dieron articulos de higuiene. Siempre hubo agua caliente. En realidad podrían mejorar opciones de proteínas y variedad en el desayuno. Pero por el resto, lo recomiendo y cln gusto volvería.

Todos los días nos cambiaron paños y dieron articulos de higuiene. Siempre hubo agua caliente. En realidad podrían mejorar opciones de proteínas y variedad en el desayuno. Pero por el resto, lo recomiendo y cln gusto volvería.

very old, outlets were loose. Overall smelled musty and old. Water smelled bad and did not seem very clean at all.

very old, outlets were loose. Overall smelled musty and old. Water smelled bad and did not seem very clean at all.

Everything was clean and good as always!

Everything was clean and good as always!

The room was smelling really bad, the carpet looked really dirty, the bed sheets were dirty, they looked like there were not cleaned at all.

The room was smelling really bad, the carpet looked really dirty, the bed sheets were dirty, they looked like there were not cleaned at all.

The workers were very helpful and breakfast was very good.

The workers were very helpful and breakfast was very good.

Yes! Clean room, very helpful staff, good service, good breakfast 0 FREE. Excellent location next to DISNEY!

Yes! Clean room, very helpful staff, good service, good breakfast 0 FREE. Excellent location next to DISNEY!

The breakfast was made fresh, but they need to be prepared according the number of guests staying. The breakfast was getting over quickly and it takes time to make another round.

The breakfast was made fresh, but they need to be prepared according the number of guests staying. The breakfast was getting over quickly and it takes time to make another round.

The rooms were clean. The staff was polite. There were a variety of options for breakfast and it changed slightly daily.

The rooms were clean. The staff was polite. There were a variety of options for breakfast and it changed slightly daily.

Hotel room good size could be cleaner in bathrooms...breakfast badic but good

Hotel room good size could be cleaner in bathrooms...breakfast badic but good

Clean room, efficient and affordable. Centrally located.

Clean room, efficient and affordable. Centrally located.

Good

Good

Clean the room and clean the hotel hallways, it was an unpleasant smell around the hotel.

Clean the room and clean the hotel hallways, it was an unpleasant smell around the hotel.

It was definitely not full breakfast. You can hear the rooms around you supper loud. Every step the people on the 3rd floor took could he heard and felt. Asked for more towels from cleaning crew was told to go to the reception. Reception said they would send some up. Noone came. Not a convenient drive to any of the parks. Room smelled funky. Pillows were u comfortable.

It was definitely not full breakfast. You can hear the rooms around you supper loud. Every step the people on the 3rd floor took could he heard and felt. Asked for more towels from cleaning crew was told to go to the reception. Reception said they would send some up. Noone came. Not a convenient drive to any of the parks. Room smelled funky. Pillows were u comfortable.

There was a dead roach in our toilet upon arrival. And in the morning we noticed a roach on running across our desk. Very outdated. The room smelled like mildew and mold. The paint in patroon was bubbling up from I’m guessing the humidity. Terrible would never stay here again.

There was a dead roach in our toilet upon arrival. And in the morning we noticed a roach on running across our desk. Very outdated. The room smelled like mildew and mold. The paint in patroon was bubbling up from I’m guessing the humidity. Terrible would never stay here again.

Great staff, quick check in and out, room big enough for 4 with 2 individual twins+ 1 king, location.

Great staff, quick check in and out, room big enough for 4 with 2 individual twins+ 1 king, location.

Very good hotel in a convenient location near Disney Springs.

Very good hotel in a convenient location near Disney Springs.

NA

NA

Bathroom fan did not function, room was very damp and smelled musty. Hallway carpets are filthy. Pool was unheated in mid-December. Management was berating staff in the middle of the lobby.

Bathroom fan did not function, room was very damp and smelled musty. Hallway carpets are filthy. Pool was unheated in mid-December. Management was berating staff in the middle of the lobby.

Clean room!

Clean room!

Great service

Great service

Convenient

Convenient

Room needs improvement and amenities

Love it

Bertha was very professional and personable

The room is dated. Furniture is beat up. Carpet is old and worn out. Bathroom needs updated. Shower head was terriable. No water. Water would not shut off in shower. Ran all night. Bed is hard and noisy. Elevators are jumpy and rough hotel needs a lot of work and be brought up to date. Will not be staying again. Very disappointed after reading reviews.

The hotel is okay. Close enough to the parks but besides that . It’s a bit old and run down. The room smelled like cigarettes. Elevators are dated and noisy. Also they took the gaming room out but it’s still advertised. 2.5 out of 5

We stay for 9 nights, the room perfect and the staff excellent.

front desk clerk Bertha she was super super nice make us feel welcome I will say it was one of the best experience that I have in customer service I will recommend this Hotel 5 ⭐️for Bertha keep up the good work and everybody

The lady who checked us in and the lady who checked us out were friendly and kind. This hotel looks good on the outside and in the lobby. The hallways are a little dingy, but I was hopeful the rooms weren’t the same. Surface level, just walking in it was acceptable. However, the carpet needs to be replaced. It was dingy and had stains. The headboards are rough near the mattress part. The bathroom smelt like weed. The whole room smelt weird.. like humid and mildewy. As soon as I got into bed I started itching.. I did a full bed bug check, didn’t find any, but I am allergic to dust mites so it was probably that. During my bed bug check, the floor near the walls, behind the bed, and behind the night stand were filthy. It was so gross. If I didn’t have my kid with me I probably would have slept in the car until the next morning. I was so grossed out. The water smelt so weird and gross. I used bottled water to brush my teeth. There were like 3 different resort fees. Idk if that’s a Florida thing or what but it was strange.

Cockroaches in the bathroom, no shampoo, old facilities, old elevator with jerky movements as if it were about to fall.

Always super clean and great people plus perfect location!

Nice staff

Overall great experience

The staff was amazing but the sheets were dirty as if they havent been changed. They had a make up stain and the room smelled super wet

Staff, she was not friendly nor accommodating. Food was not good either. Needs an update

Excellent

You could tell they take pride in their property here. Very clean, great breakfast, and wonderful staff! The only reason it gets 5 stars is because it was th max!

Nice

Great staff.

Old rooms. Stained bad sheets and comforter. Loud troubling area

we liked it so much we extended our stay a couple more days. keep up the good work! We will be back

The pool area was fabulous and the room was too. Breakfast included was a bonus and our overall stay was great for the price. The staff was awesome and super friendly. They went out of their way to make us feel welcomed and answered all the questions we had.

Staff horrible.

Had horrible smell like mold through out the hotel. Stronger odor in the rooms. The staff was amazing and breakfast was good.

Room is ok.

Clean and comfortable rooms. Love having the fridge and microwave in the rooms. The location is very convenient close to a lot of food and stores. The full breakfast was also great.

Room was clean and comfortable.. reason not 5 stars due to getting a handicapped shower being a bit difficult for non handicapped people to use and wouldn’t want to take away from someone who really needed this room!!

A roach welcomed us as we opened the door and a musty smell.

This property is located behind a storage building and surrounded by construction/abandoned properties which obviously makes it seem inconvenient from the start. The electric vehicle chargers have to be turned on by staff and can only be used for a short period. But even with that, non electric vehicles block them anyways and there is no sign stopping them. The chargers are covered in ants and have aluminum wrapping on them as well. The Lobby and entry were clean. One of two elevators was out of order and the one that is working makes hard, abrupt stops and is a little unnerving. My room was neat and tidy, fresh sheets, bathroom was clean. My door had to be SLAMMED so that it would actually close though. The dust ruffles on the beds in my room (320) need to be thrown out. They are badly stained and gross. The facility did text me so that I could back for help or questions. I asked about an ice machine and they directed me to floor 2 or 4, where an ice machine was located on each of those floors. NEITHER one was working when I went to get ice. I texted back asking if there was an alternative since they were out of order hoping that maybe the employee area had one and they could get me ice but I received no response back. Overall I would not prefer staying here again. There are other value hotels in the area that are nicer.

On the plus side, water pressure was good and the shower was nice and hot. The provided soap and hair products were nice. Mini fridge and freezer worked well. I was here on a work trip, and ultimately I think I’ll look for another hotel next time, but mostly because the traffic is so horrific. My job was 4.8 miles away but it took nearly an hour to drive it. I’ll find something closer for next time.

Nice room

Everything was great! Breakfast delicious and fresh! Pool was not heated and hot tub was like warm at best but still a wonderful experience!

Bottled water was only free to diamond members. Halls had zilch AC and at times had a potent smell. The beds were alright but the floor was a different story. It had what i call "soft spots" areas very obviously needed repair but rather than fix it they covered them in carpet. On our way out (check out time) the keys failed to work and we needed 3 new ones before they worked. Then to top it off they put a $100 hold on your card. With a place like this (pretty on the outside not so good on the inside) the jold should be maybe $40. All i ask is next time do better

When we checked in there was a large bug of some kind dead in the bathtub, I’m not sure when the room had been cleaned before us checking in but didn’t seem like it for a while. The breakfast bar was only open for 2 hrs each morning and they shut down immediately when the time came, turned off the light and everything. The pool looked like it hadn’t been cleaned either. Wouldn’t even get in it, Was very disappointed.

This place was great! Very clean, and as for the breakfast, the only thing I missed were the waffles. However, the eggs, sausages, and other options were good

The employees were very courteous and helpful, rooms and facilities were very clean.

Nice

Nice stay

Yes

was a great stay at the hotel

Breakfast was not as expected, missing more choices for a “full breakfast” did not have Splenda the sweetener I use, coffee was weak and so was the OJ, also breakfast time is only only 2 hours 7-9, you are on vacation and still need to wake up early or skip breakfast

The location and breakfast are good, but the room smells like mold and needs

Good breakfast and clean room.

Restaurants nearby

Excellent

The area was exceptional for me.

I would not stay again but the staff was very helpful!

The room had cockroaches, the air conditioning was not working (or was damaged), and the pool was dirty with worms

Perfect family hotel

Room smell like mold.

Breakfast was good. Staff was excellent.

Great all around

Room was clean

However, the biggest issue was the terrible musty smell in the room. They don't clean under the beds—there were candies, socks, creams from other guests, and a lot of dust. Towels were changed daily and trash was taken out, but they never cleaned the room, even though we went to the front desk to request it. I stayed for a week, and based on my experience, I wouldn't come back.

Room smelled as humid and the bathtub had signs of it.

Excelente opción precio y comodidad

Great place to stay

This hotel was nice and affordable for going to Disneyworld

All

Pool and hot tub was never crowded breakfast changed daily!! Overall a decent place for the price!!

Wonderful experience for my family and I. The WiFi was off n on but I would book the hotel again.

Loved that the pool and hot tub was never crowded and always clean. Breakfast changed daily. Kids enjoyed pancakes everyday. Room was a little warm but nothing a fan wouldnt fix!

Great stay

Property was great! No complaints. Staff was amazing as well!

First room had a terrible mold smell. Two other rooms offered also had bad smell. Fourth was ok. The hotel elevators were "scary" with weird noises and doors that had a hard time closing- opening. Staff was good and helpfull.

Very very helpful safe, especially Nicole. Clean and comfy. Would stay again!

Staff was super friendly, the room perfectly clean and nice and the breakfast was delicious. I'll stay here again.

The snacks were all expired and expensive.

Everiting Excellent

Family friend

Apparently if you want your room serviced you have to request it... never heard of that so when I went to fix the beds myself I found blood on the sheets I thank God that it was not the bed I put my kids in to sleep. Nonetheless I notify the front desk and they tell me that they will be notifying the manager.. and I have yet to hear from the manager. The arcade that is in the pictures is not even open so no arcade. The carpets smelled. The hallways seemed to have no A/C... Overall not the best experience.

Mi estadia estuvo muy bien

It’s extremely inconsiderate for a hotel to still have wall-to-wall carpeting in rooms and hallways in this day and age, when so many people have allergies or sensitivities. Proper cleaning and air quality maintenance should be a top priority for property management, but it seems neglected here. I expected better from Best Western, and unfortunately, I left very disappointed.

Safe, easy parking

Staff is very professional and happy and location are excellent. But plumbing and A/C needs a good renovation. a/c is very noisy and plumbing is old

Hotel was clean, the staff was extremely courteous, from the moment we walked through the door. We had a great experience..

Nice place to stay. I wished I booked it earlier and stayed there longer.

The hotel was nicely refurbished on the main floor/lobby but the hallways, elevators and rooms are all rather dated and worn looking. The beds and pillows were comfortable but linens and towels were not always very clean looking even before use. Linens and towels often smelled musty. The front desk staff were very friendly and helpful, the lobby and pool spaces were well maintained. After a long day at Epcot the hot tub was much appreciated. If you are a light sleeper bring a noise machine or keep the AC fan running because you can easily hear doors slamming, people talking and noises from rooms above or below. Bathrooms had plenty of counter space and ok lighting but the showers/tubs were worn and dated. The furniture in the main room could benefit from a smaller fridge to make room for more storage space. For two people we barely had enough space to store clothes/laundry for a four night trip.

Excelente trato, habiltacion limpia y confortable, solamente el aiere acondicionado dentro de la habitación tenía ruido incomodo.

Quiet

Excelleny

5 start overall

El servicio al cliente fue excelente y nos cambiaron de habitación porque la que nos toco tenía olor a polvo. Lo que no me agradó es que room service solo se lleva la basura y recoge toallas. No hacen la cama ni limpian la habitación durante la estadía.

I was very disappointed. I was traveling with my infant and knew we was going to check in late so i made sure to call to have a pack in play for to sleep in and wqs reasurres i would have one but sure enough they did not.and everyday i would ask and they said they would bring one up and never received one.we also noticed the room wasnt really clean we ended up cleaning everything. We also notice the sink was leaking. And we tried to receive more towels and clean sheets but it took a whole day to get some. We also stayed because we would love to play in the a"Game Room " and that room was empty. This was very disappointing.

I had a great time, the service was great and the breakfast was pretty good

Our stay was ok . Got there and found out the arcade was no longer available due to flood etc one of the reasons I booked this hotel for my 13 yr old. I’m very picky so I found a few things that they could’ve cleaned a lot more deeper. The smell in the rooms aren’t pleasant. Stood in our room two days then noticed a leak coming from A/C that wet the whole area. Then noticed another leak under the bathroom sink. They did understand and moved us but again the smell in the rooms aren’t pleasing. Staff and breakfast were fantastic. Over all the hotel was clean and welcoming but the carpet in hallways need to be replaced . Loved the fact it was close to everything ,

We have a wonderful dates. Accesible locations for shopping,parks, airport,etc. Excellent customer and breakfast service.

Its not fair !!!!! However i want to Congratulate JULIAN. He was very courteous and helpful.THANK YOU JULIAN. Though the hotel is pretty .we left with a sour taste in our mouths.

Julian at the front desk was wonderful!!!

Good

Nice facility, nice staff, clean quiet room, outstanding motel

Clean and quiet

Un lugar muy limpio, cálido y familiar. Buen desayuno, parqueo accesible y cerca de los parques de Disney.

The comfort of the hotel was basic, nothing more. The breakfast was nice and especially the staff in the breakfast area was pleasant.

I’m a disabled Veteran in a wheelchair. They claimed that the room they gave me was a “handicap room”. It was far away and hands down the worst “handicap room” I’ve stayed in. To get the bathroom door open, I had to get my chair as far as possible into the corner by the room door as I could, and even then it was hard to get the bathroom door open past my chair. The sink pedestal was at an angle that made it impossible to slide my chair under the counter, so I had to lean far forward just to use the sink. And the mirror was hung so high it was impossible see anything other than the top of my head. The shower was positioned inside of a normal tub which meant that I had to transfer from my chair into the tub and then there was nowhere to sit other than on the edge of the tub. And any ADA knows how hard it is to transfer from a “tub shower” back into their chair when the walls and bars are wet. The only decent part of this “handicap room” was the fact that I could get my chair between the end of the bed and the TV stand. The bed was so-so. It was nice and comfortable until you rolled over. The top three inches were great. Under that, was what felt like a marble slab. Very, very disappointed with my overall experience. The lobby and front desk personnel were nice, but that’s about all I can say nice. I’m stretching it to even give it one star overall. As an ADA, I will never stay there again.

Was ok, breakfast was lacking. Juice machine wasnt working properly. Orange juice tasted like crap and the apple juice tasted like water.

I had a great stay. Would highly recommend to everyone looking for quiet and clean stay.

N/a

The smiling staff and ease of going around. Everything we needed was close by.

Beds not great. The bathroom is my biggest complaint. It appeared to be moldy and had a lot of patch work done to the plaster in the ceiling. The entire bathroom needs remodeled. The sink was clogged and tgat was very frustrating also. The walls are also paper thin. You can hear everything.

Great place to stay! Will be staying here again. Biscuits and gravy was good!! Bed was comfy. Elevator a little scary 😂

Good for the price

Terrible experience

The best part is the breakfast and the pancake machine!!

Very good hotel

Had a great stay

It was ok for a night

a weekend getaway from Miami,Fl with my wife and youngest daughter. staff was friendly and helpful. room was comfortable and clean. the pool was awesome. we enjoyed our time. definitely will be back soon

Well, I’d like to say the staff looks amazing. The swimming pool area was very nice and clean. Breakfast was good. The only downfall was our room. We checked in July 17 and checked out on July 21. Our room was 215 we walked in. It smelled very musty. The water in the tub continue to run couldn’t shut it off. Our phone was broken and really really outdated so we went downstairs to let them know about the room. We were given an air freshener for the musty smell. We bring them the broken phone at check-in and a check out. We still had no phone. The water in the tub continued to run We had to close the bathroom door at night because it wouldn’t stop. They said they told maintenance but nobody ever came same goes for the phone in the musty smell. Inside the elevators needed to be clean, it looked like people threw stuff all over the walls and it was never wiped off. And they also have in the lobby like the desk with all the promotions and discounts for Orlando, but when I asked about it, they said they no longer have that service. My opinion get rid of the desk it’s misleading even on the website. Would I stay there again? Probably the price was right and like I said, the rooms are clean except those three problems not major, but minor problems.

Fine for a nite

Amazing place!

Do not stay here we had to change rooms because the toilet was broken . There was a bad smell in the room . It’s an old hotel there upgrades are not new and up to date . The breakfast area had covers over the booth sitting area which were not clean . . We checked out earlier because of the conditions. Please save your money and time .

Julian was very good and helpful

The Gym was ok. The jacuzzi had too much chlorine. The washer and dryers were new but they don't accept coin or cash only card.

Love the pillows and mattress was so comfortable . Staff was very friendly

In general, every things was excellent, except the swimming pool that didn't look clean.

Very convenient and closed to the parks. Julian from front desk is an amazing person! Great staff! Breakfast is good!

The lady who checked us in was amazing!!!! I don’t remember her name but we loved her!

Only downside to the hotel was one of the lifts not working for most of our stay, but fixed before we left. The pool and jacuzzi was very good, only open until 11pm although no one rushed to kick us out. Breakfast was sometimes busy and they promptly finished on time without restocking before it ended, so if youre late to breakfast youll find you may go without, especially when busy! Parking was sometimes busy and only a few spaces left if you arrived late in the evening from your trips, otherwise overall a good hotel for a Best Western Plus, but not the best Ive stayed at before.

It was busy but quiet. The staff was friendly and made us feel at home.

The staff is great, everyone so helpful and caring. I will come back to this hotel for sure

Clean and nice area inside and out. Nice rooms

It was acceptable. Not great. Not poor. I think the place amd staff need a little freshen up to bring some life back.

We have been going to this hotel for about 6 years and have to say that it is past time for a renovation The restaurant seats are quite stained The bathrooms are outdated However the staff is always friendly and helpful Looking for another hotel for next year.

I appreciate the free parking and free breakfast at the hotel, helps a lot when you start adding up all the expenses at the Disney parks. The room was very clean, it didn’t smell musty like some other hotels that are closer to Disney and more expensive. I booked room with a microwave, and a mini fridge with freezer, both in good working condition. One draw back is the outlet to charge phone next to bed was higher up towards light fixture on wall, (option is either 2 prong plug or USB-A), so I would recommend bringing a longer charging cord so your phone can lay on nightstand vs dangling. The staff are very nice and the price was great! I was pleasantly surprised by this hidden gem and will definitely stay here again when visiting Disney Parks.

Area good.

We had such a lovely time. Staff was so accommodating and friendly.

Julian and the ladies who served breakfast did an excellent job, incredible service.

Tivemos pessima recepção. Ficamos esperando 50 minutos para fazer o check in pois tinha um grupo que chegou cedo e foram para piscina e depois veio fazer o check in e só tinha uma pessoa na recepção, tinha outra pessoa para ajudar e ele simplesmente saiu e deixou somente a menina sozinha. Café da manhã pessimo também só tinha ovo, pão, uma batata fria um suco aguado não recomendo e nem fico mais nesse hotel

Our stay was Good

My room

Good breakfast, Courteous staff, Located close to attractions (driving distance). Didn’t get a chance to use the pool and the gym, highly recommend!

Exellent staff, very accessible parking and rooms also coffee all the time. The bad was the room smell like mildew, damp but overall good experience

I would recommend this place all day long. Very clean very accommodating. Hospitality was on point. It was just a very, very comfortable stay. We are doing two parts to this vacation and we definitely reserved for the second part so we will be staying here again..

2nd room (103) - we realized the next morning (after we had already stayed the night) when we opened the blinds that there was brown chunky spray (poop?) all over 2 of the 4 walls in the bedroom… spoke with desk staff - they were very accommodating - the offered to switch our room again - we declined (did not want to move all our stuff again) and asked instead that they clean and sanitize the walls. The bathroom in that room had the tub faucet at a 90 degree angle, the temperature switch/handle to turn on the water was very broken & difficult to operate as a result. There was bad water damage in the shower ceiling. There was no exhaust fan to limit the moisture. The phone to the room did not work to call to the front desk and looked like an original 1980’s model (golden plastic from age & plastic degradation was obvious). The walls were paper thin & we were awakened by screaming children at 7 am each of the 2 mornings (they sounded as if the were in the room with us), what sounded like elephants walking above us, & not sexy sounding sex from the next room. All that being said - there were NO bedbugs or roaches. The sheets & bathroom were spotless clean. The staff, outside of the building, & breakfast was great.

We Had a wonderful time at your hotel . Parking was good when i found it close .the breakfeast was Gr

Check in was a deep concern as they gave me a room key and opened the door and someone was in the room. I went down and expressed concern about security. More on that in a bit. When I did get to my room, there was a smell. Not sure what it was, but it definatly smelled and for the entire time I was there. Getting back to security, I have seen security cameras before, but this was like big brother as there were security cameras at pretty much every turn. Crazy amount I should have counted how many they had. More than a Las Vegas hotel. The people were pleasant, but not a recommend on my part

friendly staff, helpful, accomodating

The hotel isn’t what was expected. Rooms smelled horrible like mold. Loud noises from rooms next door didn’t let me sleep because the rooms are so close to one another. If you were to turn your tv off and try to sleep you can hear two people having a whole conversation next door. It doesn’t give a sanitary atmosphere, rooms smell like smoke or mold and had a weird aroma. It didn’t feel fresh. This stay makes me not to ever go to a best western hotel again.

This hotel provides fake advertisements. Not once on their website does it states shuttle services were to ONLY Magic Kingdom. We found that out once we got there. So disappointing! We had to search for another hotel quick and pay for another Uber to transport us. This wasted a lot of time and money

Very close to Disney like 15 minutes away

Will come back again