Towneplace Suites By Marriott Kennesaw
About Towneplace Suites By Marriott Kennesaw
Located 12 miles from Truist Park, TownePlace Suites by Marriott Atlanta Kennesaw offers 3-star accommodations in Kennesaw and features a seasonal outdoor swimming pool, a fitness center and a shared lounge. Located around 13 miles from Cobb Energy Performing Arts Centre, the hotel with free WiFi is also 18 miles away from Atlanta History Center. The property provides a 24-hour front desk and a business center for guests. Some rooms are equipped with a kitchen with a fridge, a dishwasher and a microwave. Buffet and continental breakfast options are available at the hotel. Atlantic Station is 21 miles from TownePlace Suites by Marriott Atlanta Kennesaw, while High Museum of Art is 21 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel generally receives positive reviews for its cleanliness, comfortable rooms, and friendly staff. However, some guests have experienced issues with accessibility, maintenance, and housekeeping services.
- Clean and comfortable rooms
- Friendly and helpful staff
- Accessibility issues for guests with mobility problems
- Maintenance and housekeeping issues
- 3.5/5
Convenient to KSU and restaurants Could use a deep clean
- 4/5
Had a handicap room with my request, someone above us had heavy feet and walking alotand we had to hear it all night
- 3/5
The property was not what I expected. The property was definitely an older property.
- 5/5
.
- 3.5/5
Good
- 5/5
Very clean room with friendly staff. Beds were comfortable. Hotel was in a nice location. I would stay here again.
- 1/5
We were on our way to check-in when this hotel sent me a message telling me the two-bedroom suite I booked months earlier was not available. They said one of their rewards members decided to stay longer. They couldn’t even offer me an alternative room with two beds, just one bed and a pull-out couch. I did not take their substitute room. Never in my life have I had a hotel do this to me. Don’t book this hotel in Georgia if you are counting on a particular room to be there when you arrive. We loved the Towneplace Suites in Oregon, but would never trust this location again.
- 3/5
Ìt was ok. I only stayed one night. It’s an old hotel but it wasn’t bad. Check in was ok.
- 5/5
Clean
- 4.5/5
We had our dogs and they were very accommodating
- 4.5/5
We had our dogs and they were very accommodating
- 5/5
Leah was wonderful and I appreciated her very much!
- 5/5
Leah was wonderful and I appreciated her very much!
- 3/5
The shower had not been cleaned. There was a dead carpenter ant and someone else's pubic hair on the floor of the shower. There was also someone else's pubic hair on the towel.
- 3/5
The shower had not been cleaned. There was a dead carpenter ant and someone else's pubic hair on the floor of the shower. There was also someone else's pubic hair on the towel.
- 4/5
Clean room, roomy studio with kitchenette, staff prompt and helpful
- 4/5
Clean room, roomy studio with kitchenette, staff prompt and helpful
- 5/5
Friendly, helpful staff and excellent location close to everything!
- 5/5
Friendly, helpful staff and excellent location close to everything!
- 3/5
The maid knocked at 830 and came in around 11am. We were giv n a check out of 12pm
- 3/5
The maid knocked at 830 and came in around 11am. We were giv n a check out of 12pm
- 4/5
The room was comfortable. Plenty of towels to use. Enjoyed the oatmeal for breakfast.
- 4/5
The room was comfortable. Plenty of towels to use. Enjoyed the oatmeal for breakfast.
- 5/5
Great place to stay, felt like home. Superb front desk service.
- 5/5
Great place to stay, felt like home. Superb front desk service.
- 5/5
Night clerk Leigh was amazing had a Great personality and very welcoming. Thank you
- 5/5
Night clerk Leigh was amazing had a Great personality and very welcoming. Thank you
- 5/5
Exceptional
- 4/5
The staff
- 4/5
The staff
- 5/5
Location, staff, and room accommodations were great!
- 5/5
Location, staff, and room accommodations were great!
- 5/5
Exceptional
- 5/5
Great breakfast . Found a gem!
- 5/5
Great breakfast . Found a gem!
- 3/5
Your pet friendly hotels need to sweep under the beds, pets EAT things under the beds.
- 3/5
Your pet friendly hotels need to sweep under the beds, pets EAT things under the beds.
- 5/5
Great location, large rooms and very friendly staff.
- 5/5
Great location, large rooms and very friendly staff.
- 5/5
Everything I expected. Room was clean and had everything we needed. Breakfast was pretty good.
- 5/5
Everything I expected. Room was clean and had everything we needed. Breakfast was pretty good.
- 5/5
Everything was excellent. Bed was perfect and the price was very fair. Will definitely stay again!
- 5/5
Everything was excellent. Bed was perfect and the price was very fair. Will definitely stay again!
- 5/5
Very efficient and friendly staff. Very nice room with all the amenities including a well-equipped kitchenette. The the environment is quiet and surrene.
- 5/5
Very efficient and friendly staff. Very nice room with all the amenities including a well-equipped kitchenette. The the environment is quiet and surrene.
- 1/5
Location Breakfast wasn't made
- 1/5
Location Breakfast wasn't made
- 5/5
Staff were lovely - shout out to Leah & Jasmine who were so helpful and friendly. Clean and well maintained. Great spot for an extended stay - nicely equipped kitchenette, laundry room. Will stay there next trip!
- 5/5
Staff were lovely - shout out to Leah & Jasmine who were so helpful and friendly. Clean and well maintained. Great spot for an extended stay - nicely equipped kitchenette, laundry room. Will stay there next trip!
- 4/5
Nice staff. Easy transaction
- 4/5
Nice staff. Easy transaction
- 5/5
Friendly and helpful staff.
- 5/5
Friendly and helpful staff.
- 5/5
The best hotel I have stayed at so far
- 5/5
The best hotel I have stayed at so far
- 5/5
Jasmine your manager was amazing. The breakfast staff was kind and helpful. We would recommend this hotel to all of our friends.
- 5/5
Jasmine your manager was amazing. The breakfast staff was kind and helpful. We would recommend this hotel to all of our friends.
- 1/5
We showed up to the property to check in and was told that they ‘lost’ some rooms so they couldn’t honor our booking. First off, how do you loose a room? Second, why didn’t you call hours ago so we could figure out an alternative? Was a very disappointing experience after a several hour long road trip.
- 1/5
We showed up to the property to check in and was told that they ‘lost’ some rooms so they couldn’t honor our booking. First off, how do you loose a room? Second, why didn’t you call hours ago so we could figure out an alternative? Was a very disappointing experience after a several hour long road trip.
- 3/5
I call front desk and no body answer and i come down and the lady was cleaning then i ask for bottle of water and she give me and then today i check in the lady hand me over a bag of two water bottle a biscuit and a bag of chips but other two nights the from desk give me nothing. but last night on 9th Aug the room was smelling smoke, that hurt me because i am non smoker. Room was B120 so check ?
- 3/5
I call front desk and no body answer and i come down and the lady was cleaning then i ask for bottle of water and she give me and then today i check in the lady hand me over a bag of two water bottle a biscuit and a bag of chips but other two nights the from desk give me nothing. but last night on 9th Aug the room was smelling smoke, that hurt me because i am non smoker. Room was B120 so check ?
- 3/5
Breakfast was ok. Beds were comfy. The breakfast attendant was scary and rude. She was watching something on her phone really loud. She then grunted and yelled at you for not turning the waffle iron. She sighed loudly. We did not dare ask her a question. She slammed items around. You felt uncomfortable. The check in was amazing.
- 3/5
Breakfast was ok. Beds were comfy. The breakfast attendant was scary and rude. She was watching something on her phone really loud. She then grunted and yelled at you for not turning the waffle iron. She sighed loudly. We did not dare ask her a question. She slammed items around. You felt uncomfortable. The check in was amazing.
- 5/5
Great stay
- 5/5
Great stay
- 5/5
Friendly and attentive front desk service from Jasmine. Comfortable room, nice pool, and a great space that welcomed our dog to join us. Can’t wait to come back again!
- 5/5
Friendly and attentive front desk service from Jasmine. Comfortable room, nice pool, and a great space that welcomed our dog to join us. Can’t wait to come back again!
- 5/5
Felt like a home!
- 5/5
Felt like a home!
- 4/5
Good for a night or for a week.
- 4/5
Good for a night or for a week.
- 5/5
Excellent property
- 5/5
Excellent property
- 5/5
Well maintained property, rooms are clean and spacious. Location is convenient, near plenty of restaurants and shops. Surrounding area seemed safe. Front desk staff was very helpful and welcoming. Would definitely come back!
- 5/5
Well maintained property, rooms are clean and spacious. Location is convenient, near plenty of restaurants and shops. Surrounding area seemed safe. Front desk staff was very helpful and welcoming. Would definitely come back!
- 5/5
Exceptional
- 5/5
very good.
- 5/5
very good.
- 5/5
Nice clean suite. Feel very safe traveling as a single woman.
- 5/5
Nice clean suite. Feel very safe traveling as a single woman.
- 5/5
Property was convenient to shopping and dining. Very spacious for a family with kids
- 5/5
Property was convenient to shopping and dining. Very spacious for a family with kids
- 5/5
Superb customer service.
- 5/5
Superb customer service.
- 4/5
Last minute booking for work. The property staff was awesome and the accommodations were good for the amount of time I stayed. Seemed like a lot of business people stayed here as well
- 4/5
Last minute booking for work. The property staff was awesome and the accommodations were good for the amount of time I stayed. Seemed like a lot of business people stayed here as well
- 5/5
Was a nice place for a n one to two nights stay . Very clean and comfortable stay . Would recommend for short stay with kitchen . Close to restaurants as well. Staff very nice and helpful.
- 5/5
Was a nice place for a n one to two nights stay . Very clean and comfortable stay . Would recommend for short stay with kitchen . Close to restaurants as well. Staff very nice and helpful.
- 3.5/5
Good
- 4/5
Passing through
- 4/5
Passing through
- 5/5
This property is nearby almost anything you could need, but it's set back in a treed area, so noise wasn't a big problem! The breakfast was hot and decent, and the room had a small kitchen (very convenient). Bed was comfortable and room seemed clean.
- 5/5
This property is nearby almost anything you could need, but it's set back in a treed area, so noise wasn't a big problem! The breakfast was hot and decent, and the room had a small kitchen (very convenient). Bed was comfortable and room seemed clean.
- 4/5
The property was fine.
- 4/5
The property was fine.
- 5/5
There were limited parking spaces available
- 4/5
I needed an accessible room, and this one was perfect. Unlike other hotels, they knew where exactly to put the grab bars. It is a no-frills, clean property/room.
- 4/5
I needed an accessible room, and this one was perfect. Unlike other hotels, they knew where exactly to put the grab bars. It is a no-frills, clean property/room.
- 5/5
Clean and quiet. Breakfast is nice.
- 5/5
Clean and quiet. Breakfast is nice.
- 5/5
I loved this place and apart from the fire alarm being triggered by more than likely someone inside the hotel, it was a great stay.
- 5/5
I loved this place and apart from the fire alarm being triggered by more than likely someone inside the hotel, it was a great stay.
- 4/5
yes
- 4/5
yes
- 5/5
Trees
- 5/5
Trees
- 3/5
..
- 3/5
..
- 3.5/5
Room layout was nice Smelled like weed
- 3.5/5
Room layout was nice Smelled like weed
- 5/5
Exceptional
- 4/5
Very good and convenient property but compared to last 10 months the current rates have increased considerably
- 4/5
Very good and convenient property but compared to last 10 months the current rates have increased considerably
- 4/5
Location was great in quiet neighborhood. Staff was very nice. Bed was comfortable. Pet friendly. $100 pet fee is exorbitant. Would like more fruit at breakfast.
- 4/5
$100 pet fee is exorbitant. Would like more fruit at breakfast.
- 1/5
There was a fire at the property at 7am, broke my sleep by a guest that was living at the property. Also breakfast with no bacon or sausage was served!!
- 5/5
Welcoming check in. Nicely decorated and clean hotel. Adequate breakfast. Would stay here again!
- 5/5
Welcoming check in. Nicely decorated and clean hotel. Adequate breakfast. Would stay here again!
- 5/5
Great bed & pillows, nice work area in room, very clean and quite (no road noise like a lot of hotels) great accommodation especially for the price.
- 5/5
Great bed & pillows, nice work area in room, very clean and quite (no road noise like a lot of hotels) great accommodation especially for the price.
- 1.5/5
Shocked to be charged a non-refundable $100 fee to have our small dog stay with us! This was NOT communicated when I booked online and it doubled the overnight cost. If we hadn't been exhausted from a 15 hour drive, and facing an early start and another full day drive we would have left, but we felt we had no options. Finally....the heavy stink of cigarette smoke overpowered the strong room freshener smell.
- 1/5
I have no idea how this property is rated good. We checked in, sat in bed ate pizza then it started… I ran water in the bathtub and bugs were in the water, i let that go,,, until it was time to lay down. The sleeper sofa once pulled out full of hair! Dental floss etc so disgusting! No way was my daughter sleeping in that! Pulled the blanket down from the Queen bed and black hair all over the sheets. Soooooooo disgusting. Reluctantly updated me to a suite where I saw pet hair all over the kitchen cabinets . We were so tired we just went to sleep. Shady people outside , it was loud and my my daughter was scared. Went to bed and left early in the morning. This hotel is gross, remoldeled like when you take paint and just paint over all of the grossness. Wouldn’t dare eat there. So upset we wanted our money back. So disgusting I couldn’t even sleep because there appeared alot of shadiness going on. Never again!! I have no idea how this place has good reviews after what we experienced !
- 1/5
I have no idea how this property is rated good. We checked in, sat in bed ate pizza then it started… I ran water in the bathtub and bugs were in the water, i let that go,,, until it was time to lay down. The sleeper sofa once pulled out full of hair! Dental floss etc so disgusting! No way was my daughter sleeping in that! Pulled the blanket down from the Queen bed and black hair all over the sheets. Soooooooo disgusting. Reluctantly updated me to a suite where I saw pet hair all over the kitchen cabinets . We were so tired we just went to sleep. Shady people outside , it was loud and my my daughter was scared. Went to bed and left early in the morning. This hotel is gross, remoldeled like when you take paint and just paint over all of the grossness. Wouldn’t dare eat there. So upset we wanted our money back. So disgusting I couldn’t even sleep because there appeared alot of shadiness going on. Never again!! I have no idea how this place has good reviews after what we experienced !
- 5/5
All was fine
- 5/5
All was fine
- 5/5
Everything the staff was super the bed was super comfortable
- 5/5
Loved the renovations. Friendly staff and the rooms were clean and bed comfortable.
- 5/5
Loved the renovations. Friendly staff and the rooms were clean and bed comfortable.
- 5/5
Ok
- 5/5
Ok
- 5/5
Excellent,clean ,nest and with kitchen if you prefer to cook.Grocery, restaurantsand other shopping at walking distance
- 5/5
Excellent,clean ,nest and with kitchen if you prefer to cook.Grocery, restaurantsand other shopping at walking distance
- 5/5
My family and our fur baby had a great stay. The 2 bedroom room and kitchen was perfect for our holiday trip.
- 5/5
My family and our fur baby had a great stay. The 2 bedroom room and kitchen was perfect for our holiday trip.
- 4/5
Breakfast was good but not great. Not enough parking spaces.
- 5/5
It was like a home away from home and I liked that.
- 5/5
It was like a home away from home and I liked that.
- 5/5
Friendly staff and large room
- 5/5
Great location near restaurants and shopping centers
- 5/5
Great location near restaurants and shopping centers
- 2/5
Friendly staff and hotel location Room was not very clean and the workout area was dirty.
- 5/5
No Tesla charger
- 5/5
My wife, my daughter, and I stayed in a 2 bedroom suite for a week. The beds were routine hotel beds, meaning my back ached after the first couple nights, but the rooms themselves were spacious enough to be an apartment. The amenities were nice, the full kitchen complete with utensils was fantastic to have, and while the rooms suffered from some wear and tear, they were functional in all aspects. The service from the staff was amazing and friendly, and the location around the hotel was great: shops, gas, restaurants etc all close by. Hotels.com got us a fantastic price on these rooms, and at the price point we paid this was an amazing stay. Full price as marked on the room doors would have been steep for the condition of the facility and the services offered, but on sale, these suites are great. Would absolutely stay again.
- 5/5
My wife, my daughter, and I stayed in a 2 bedroom suite for a week. The beds were routine hotel beds, meaning my back ached after the first couple nights, but the rooms themselves were spacious enough to be an apartment. The amenities were nice, the full kitchen complete with utensils was fantastic to have, and while the rooms suffered from some wear and tear, they were functional in all aspects. The service from the staff was amazing and friendly, and the location around the hotel was great: shops, gas, restaurants etc all close by. Hotels.com got us a fantastic price on these rooms, and at the price point we paid this was an amazing stay. Full price as marked on the room doors would have been steep for the condition of the facility and the services offered, but on sale, these suites are great. Would absolutely stay again.
- 4/5
It was a comfortable stay. Room was clean. Was quiet and good area. Breakfast was good.
- 4/5
It was a comfortable stay. Room was clean. Was quiet and good area. Breakfast was good.
- 4/5
I like staying at this property however for the price and paying the bathroom door was broken and neighbors had a dog that barked.
- 4/5
I like staying at this property however for the price and paying the bathroom door was broken and neighbors had a dog that barked.
- 4.5/5
The location was perfect for our event. The rooms were clean. Breakfast options.
- 5/5
Excellent hotel with lots of food options at walking distance including wholesome food if one needs to cook in the room.Indian restaurant at walking distance for those who like it. Limited but decent breakfast.Clean room with kitchen and utensils. Laundry available on self pay basis. Overall comfortable stay and decent guests. Small but comfortable gym. Pool is available but was closed for some reason.
- 5/5
Excellent hotel with lots of food options at walking distance including wholesome food if one needs to cook in the room.Indian restaurant at walking distance for those who like it. Limited but decent breakfast.Clean room with kitchen and utensils. Laundry available on self pay basis. Overall comfortable stay and decent guests. Small but comfortable gym. Pool is available but was closed for some reason.
- 5/5
One of our best hotel stays yet. Rooms clean. Felt safe. Staff friendly. Breakfast was great.
- 5/5
One of our best hotel stays yet. Rooms clean. Felt safe. Staff friendly. Breakfast was great.
- 5/5
The room an location is perfect My Sister an I stay every October an We Love It? Nothing
- 4/5
The property was in a quiet area. It looked like an apartment building more than a hotel. The breakfast area was very small and the breakfast options were very limited. The room was clean and spacious, which was a nice change from may hotel rooms.
- 4/5
The property was in a quiet area. It looked like an apartment building more than a hotel. The breakfast area was very small and the breakfast options were very limited. The room was clean and spacious, which was a nice change from may hotel rooms.
- 4.5/5
My son and I stayed here for 6 days in a 2 bedroom suite. We were very comfortable the whole time. The kitchen seemed to have everything we needed for cooking. The hotel itself was very clean and all the staff was friendly. We enjoyed the breakfast every morning which consisted of cereals, oatmeal, fruit, yogurt, muffins, some type of eggs (scrambled or sandwiches) and there is a waffle maker. The coffee was very good and it was offered all through the pay. There were 3 TVs in the suite and two of them were not working correctly. The two that were not working were older tvs and the one working was a new one which was in one of the bedrooms. I was trying to watch the local news and the cable tv was glitchy. My other complaint is that they use all plastic and styrofoam for the breakfast food but the coffee cups were paper. They should really offer real utensils and plates like in the suites.
- 4/5
It was super convenient to get in and out of and there was plenty of restaurants nearby via car. Some of the cabinets were damaged and the bed was a mushy. Overall, it was a good stay.
- 4/5
It was super convenient to get in and out of and there was plenty of restaurants nearby via car. Some of the cabinets were damaged and the bed was a mushy. Overall, it was a good stay.
- 5/5
Great room, very clean no issues at all.
- 5/5
Great room, very clean no issues at all.
- 5/5
My mom and I were traveling with her cat. So the 2 room suite was awesome not sharing a bedroom with her cat that’s not used to me or I am to her. We also had a great dinner with just a walk across the street.
- 5/5
My mom and I were traveling with her cat. So the 2 room suite was awesome not sharing a bedroom with her cat that’s not used to me or I am to her. We also had a great dinner with just a walk across the street.
- 5/5
Friendly staff, clean and comfortable rooms.
- 5/5
Clean and comfortable. Our suite had everything we needed for our stay. I’ve realized that in general Georgia is far behind in the environmental impact by still using so much plastic! Every store I went into had plastic bags. Even this hotel uses styrofoam bowls for cereal in the breakfast area. I’m from Massachusetts and we are so ahead of this. You don’t see much plastic being used anywhere. Hopefully this state catches up!
- 4/5
Nice place very friendly staff - Leah was the best
- 4/5
Nice place very friendly staff - Leah was the best
- 4/5
It was good
- 4/5
It was good
- 5/5
Great stay. Near everything and still tucked away for quiet time. Loved it. Decent breakfast with waffles
- 5/5
Great stay. Near everything and still tucked away for quiet time. Loved it. Decent breakfast with waffles
- 5/5
Great place friendly staff will stay again
- 5/5
Great place friendly staff will stay again
- 5/5
The property was clean and the staff were nice and professional!
- 5/5
The property was clean and the staff were nice and professional!
- 5/5
Was greeted by a sweet girl at the front desk that made me feel welcome and offered goodie bags for the guests in our room! She even called the room about 30 minutes later to ask how we were and ensure we had everything we needed. It was an amazing experience!
- 5/5
Was greeted by a sweet girl at the front desk that made me feel welcome and offered goodie bags for the guests in our room! She even called the room about 30 minutes later to ask how we were and ensure we had everything we needed. It was an amazing experience!
- 5/5
It was clean and spacious. The suite had a nice desk for remote work, large LG tv and nice little kitchen to store and prepare some of my own food.
- 5/5
It was clean and spacious. The suite had a nice desk for remote work, large LG tv and nice little kitchen to store and prepare some of my own food.
- 5/5
We really enjoyes our one stay. We will definitely be back.
- 5/5
We really enjoyes our one stay. We will definitely be back.
- 5/5
This was an amazing hotel. Very clean and a great amount of space for a great price. Staff members were all very friendly and helpful!
- 5/5
This was an amazing hotel. Very clean and a great amount of space for a great price. Staff members were all very friendly and helpful!
- 4/5
There was a problem with breakfast the first day
- 4/5
There was a problem with breakfast the first day
- 5/5
Front desk was absolutely amazing! She was courteous and eager to assist. My room was comfortable and it has a full kitchen. 🥰 5⭐
- 5/5
Front desk was absolutely amazing! She was courteous and eager to assist. My room was comfortable and it has a full kitchen. 🥰 5⭐
- 5/5
Staff was friendly and accommodating. The two-room suite had everything we needed for a week's stay.
- 5/5
Staff was friendly and accommodating. The two-room suite had everything we needed for a week's stay.
- 5/5
Great
- 5/5
Great
- 5/5
We came for a medical procedure.. We were so happy to see what a beautiful suite he had reserved.. perfect
- 5/5
Property just finished renovations, room and kitchen and bathroom were very modern and clean, location is great. The hotel staff at every contact point I had with them was top notch and super friendly, would absolutely stay here again.
- 5/5
Property just finished renovations, room and kitchen and bathroom were very modern and clean, location is great. The hotel staff at every contact point I had with them was top notch and super friendly, would absolutely stay here again.
- 5/5
The smile and the friendliness of the check-in staff. Very helpful and informative.
- 5/5
The smile and the friendliness of the check-in staff. Very helpful and informative.
- 1/5
Do not book this property if you have any type of mobility issue. I clearly requested and confirmed a handicap accessible room only to arrive to no handicap rooms and the elevator to the room in which I was booked was broken and awaiting the repairman. I confirmed with the front desk receptionist that I could not access the room and needed a refund of my prepaid room. Although I was assured, there would be no charge, the next morning the full rate of $172.15 was charged to my room. I have made calls to the hotel directly and Hotels.com in an attempt to receive my refund. After over 1.5 hours of hold time and numerous explanations, I received my refund. So disappointing.
- 1/5
Do not book this property if you have any type of mobility issue. I clearly requested and confirmed a handicap accessible room only to arrive to no handicap rooms and the elevator to the room in which I was booked was broken and awaiting the repairman. I confirmed with the front desk receptionist that I could not access the room and needed a refund of my prepaid room. Although I was assured, there would be no charge, the next morning the full rate of $172.15 was charged to my room. I have made calls to the hotel directly and Hotels.com in an attempt to receive my refund. After over 1.5 hours of hold time and numerous explanations, I received my refund. So disappointing.
- 5/5
Friendly office staff. Was under construction.
- 5/5
Friendly office staff. Was under construction.
- 5/5
Amazing
- 5/5
Amazing
- 5/5
Excellent customer service
- 5/5
Excellent customer service
- 5/5
Reserving was easy
- 5/5
Reserving was easy
- 4/5
The ease of checking in via mobile app was great. I didn't have to go to the front desk to get my room. I did get a handicap room instead of regular room I would have preferred. But I think that was because I checked in early. And also the tub stopped up. Other than that it was great, area was great. I only stayed one night so I didn't make a big deal on the tub but I did report it.
- 4/5
The ease of checking in via mobile app was great. I didn't have to go to the front desk to get my room. I did get a handicap room instead of regular room I would have preferred. But I think that was because I checked in early. And also the tub stopped up. Other than that it was great, area was great. I only stayed one night so I didn't make a big deal on the tub but I did report it.
- 4/5
I appreciated the staff attempting to take care of the TV that wasn't working. In the case that they couldn't get it to start, they placed us in a new room. Besides that, the stay was peaceful and quiet. Breakfast was average
- 4/5
I appreciated the staff attempting to take care of the TV that wasn't working. In the case that they couldn't get it to start, they placed us in a new room. Besides that, the stay was peaceful and quiet. Breakfast was average
- 5/5
We stayed here unexpectedly as we had car trouble. I was impressed with the staff, the lovely room and the quality of the breakfast as well. It was a stressful time and it was comforting to stay in such a clean and comfortable room. Very nice, would highly recommend.
- 5/5
We stayed here unexpectedly as we had car trouble. I was impressed with the staff, the lovely room and the quality of the breakfast as well. It was a stressful time and it was comforting to stay in such a clean and comfortable room. Very nice, would highly recommend.
- 4/5
Then on the morning of checkout the housekeeper knocks on the door at 9:30am to ask what time are we checking out… I was LIVID! Who does that?
- 4/5
Then on the morning of checkout the housekeeper knocks on the door at 9:30am to ask what time are we checking out… I was LIVID! Who does that?
- 1/5
Got there and they told me they didn’t have our room
- 1/5
Got there and they told me they didn’t have our room
- 4/5
The maid also barged in without knocking at 10:30 am, ignoring the Do Not Disturb sign.
- 4/5
The maid also barged in without knocking at 10:30 am, ignoring the Do Not Disturb sign.
- 5/5
We had a great stay and the accommodations were nice also. However, the elevator needs to be serviced since it's out of date.
- 5/5
We had a great stay and the accommodations were nice also. However, the elevator needs to be serviced since it's out of date.
- 4/5
Small beds for two adults. Otherwise everything is great.
- 4/5
Small beds for two adults. Otherwise everything is great.
- 3/5
Needed maintenance
- 3/5
Needed maintenance
- 4/5
Brrakfady was ok would have like more hot food. Hotel is dog friendly so alot of canine friends are out and about in the morning
- 4/5
Brrakfady was ok would have like more hot food. Hotel is dog friendly so alot of canine friends are out and about in the morning
- 5/5
Nice place to stay
- 5/5
Nice place to stay
- 5/5
This room was nice and beds were comfortable. Staff was nice! Loved the room! It was a nice place to stay!
- 5/5
This room was nice and beds were comfortable. Staff was nice! Loved the room! It was a nice place to stay!
- 3/5
Property was quite but it felt quite old with aged carpeting and old feeling cabinets and kitchenware.
- 3/5
Property was quite but it felt quite old with aged carpeting and old feeling cabinets and kitchenware.
- 2/5
Originally my first stay was great , nice room nice helpful staff … my 2nd stay was a night-mare but the night shift staff Leah did her best to accommodate my stay and fix inconveniences she didn’t cause which was appreciated greatly thanks for your professionalism during both of my 2 day visits .
- 5/5
Made me feel like I was at home!
- 3/5
Average at best . A night or 2.
- 1/5
Dirty, broken toilet. No towels. Fecal matter all over the outside of the toilet bowl. It was horrifying, but I hadn't slept in nearly two days due to travel. Left ASAP in the AM. Super gross. I have pictures
- 2/5
Lysol was sprayed to the point that we couldn’t take it anymore. Had to change rooms and when we changed to another room it smelled like mold
- 5/5
Very clean and awesome for staying a few days. Stocked kitchen. Oven. Fridge. Microwave. Great amenities. Friendly staff!
- 5/5
Loved the area and staff was Excellent
- 1/5
Unacceptable
- 5/5
They are super stars.
- 5/5
Hotel was clean and staff friendly.
- 4/5
Pool started it was open during reservation. Pool was not open it is seasonal. The dates were not listed. A pool was on my must have list.
- 5/5
Great
- 5/5
The staff are great. From cleaning, breakfast and front desk. They are awesome.
- 3/5
Our room was a handicap room and had a large bathroom. The shower (no tub) was a very large, unfortunately the shower curtain was short and did not contain any of the shower water, despite turning the shower head in the opposite direction and making showering more difficult. The entire bathroom floor became flooded! Fortunately, or perhaps fortuitous, there was a drain in the middle bathroom floor. But we had to push the water to the drain. After all the showers were taken, we used our dirty towels in soak up the water. Upon check-in we were asked if we wanted daily housekeeping, or upon request. We asked for daily. By 4:30 pm, we asked at the front desk and was informed that we could get a re-fresh after three days. We explained that we requested daily, and also the need for fresh towels since ours had to be used for the water on the floor. We were told that the housekeeping staff were finished for the day so we couldn't have it. We asked for at least clean towels. We were begrudgingly given two sets (for three people). When we said we needed an additional set, we were once again met with 'attitude'. Because we knew we would be eating in our room as we had our dog with us and would not leave her, we especially wanted the trash empty daily. There is more but unfortunately I'm out of room to type.
- 5/5
Very comfortable stay. Very convenient to everything, shops, grocery, highway. Very accommodating if you have pets. The rooms are nice and big. Good value for the money.
- 5/5
Close to our son's residence.
- 5/5
Convenient while traveling. Friendly and courteous staff
- 5/5
Reported a suspicious character stalking guests at 6am for personal information. Could use tighter security but all in all a great stay nonetheless