Hilton Garden Inn Jonesboro

Very well lit and easy to find. Best location to the tournament fields. Friendly staff and very clean!! Breakfast was good too. Only complaint is the shower was hard to get turned on, my brother ended up having to take a bath instead but it was fine.

The staff was very helpful. Mr Sam provided excellent customer service, but the rooms lack safes for your valuables. Overall I will definitely recommend this location to my friends.

The carpet in the room was damp and the air conditioning was hard to control. We were visiting family, but probably won’t use this hotel again.

Passable

This hotel used to be so clean and had best staff. Not only was the room dirty and the bathroom needing to be updated but we experienced racist treatment. The night front desk gentleman was so rude. He had a seriously angry face and was so intimidatingly staring us down for no reason. He had his dog at the front counter with him. His dog was trying to come to us for petting and he told us not to touch him. We understood and never touched him even though the dog was the one that walked out to us seemingly trying to get attention . The front desk person then made his dog back behind the counter again. Once we paid for our sodas and chips the next guest walked up behind us. While we were walking away, the second guest asked if he could pet his dog and the front desk person perked up and said of course you can and pulled his dog to the guest. We heard it clearly. When I walked back to see what was so different from us to this other guest, i saw the big difference was that guest was a white male. My sister and I are darker skinned spanish females. It made me realize what just happened and it was humiliating. They have cameras in the front desk so I know it must have captured this terrible experience. It made me not want to stay in that town ever again. I had heard there was racism there but experiencing it first hand was terrible.

See previous review

The staff are friendly! I stay here often and they recognize me each time I stay. At times they do not fulfill my request for a main floor room I have requested due to my disability.

At times they do not fulfill my request for a main floor room I have requested due to my disability.

See previous review

Very good

The person working the desk That the room was way too expensive to be a normal average room this was not $190 a night room no jacuzzi in here... No free breakfast... The remote didn't work.... Coffee maker wouldn't work..... The room was dirty when we got here..... I'm calling corporate today to try to get something done about $200 that went down the drain for nothing I could have stayed at the freaking super 8 motel and had the same damn service....

The person working the desk That the room was way too expensive to be a normal average room this was not $190 a night room no jacuzzi in here... No free breakfast... The remote didn't work.... Coffee maker wouldn't work..... The room was dirty when we got here..... I'm calling corporate today to try to get something done about $200 that went down the drain for nothing I could have stayed at the freaking super 8 motel and had the same damn service....

Great location. Very quiet and comfortable. It had everything I needed. Dinner in restaurant first night and breakfast was exceptional everyday

The swimming pool heater did not work so the pool was ice cold and I asked about the pool when I reserved the room and no one said it was out. The staff said it had been out for several weeks before we even planned. The room was not the cleanest, lots of stuff that needs to be fixed and now from the last time I stayed there you have to pay extra for your breakfast. Unacceptable.

The lobby is great, staff was very nice. The bed was very comfortable and room was quiet. The bathroom was not the cleanest - something questionable was stuck on the door frame in the bathroom which came off easily with a wipe. The floor in the bathroom also did not feel very clean. Everything else I thought was great for the price.

Clean and professional

Clean and professional

Did not eat the breakfast. Staff is always the best. Our cat loves staying here!

Exceptional

Love it had a great time

Clean, safe, presentable, friendly, easy check in and check out. I loved the room. It just felt cozy, and quality. The bed 10/10, slept great! No sore back.

Good

Very good

Yes the breakfast was when you was good and fresh and the parking was available and did not cost anything around was clean and the staff was very helpful

The best part of the whole stay was being treated by a sweet puppy upon arrival!! Definitely made the whole experience amazing. Will stay here again to see that pup again!

The best part of the whole stay was being treated by a sweet puppy upon arrival!! Definitely made the whole experience amazing. Will stay here again to see that pup again!

The room was nice and the location good. However, the bathroom countertop was dirty, the shelves under the countertop had white powder on them, not sure what it was. We found our room wasn’t serviced after coming back from a long day at our grandsons funeral. When we called the front desk, we were asked if we had requested our service. Nowhere in the reservation or in the room did it indicate you would have to ask to have your bed made, garbage taken out and clean towels put in your room for the price paid I thought this was unacceptable.

Exceptional

Check in was fast Room was great. Breakfast was fantastic

Location, clean, staff was friendly. I feel it was overpriced for what it is. I have paid less for better. The sound from others rooms. My daughter and I traveled to visit a college and when trying to rest we could hear every time the room next to us turned on the water or flushed the toilet. I thought it strange but anyway. Overall it wasn't awful

Location, clean, staff was friendly. I feel it was overpriced for what it is. I have paid less for better. The sound from others rooms. My daughter and I traveled to visit a college and when trying to rest we could hear every time the room next to us turned on the water or flushed the toilet. I thought it strange but anyway. Overall it wasn't awful

Staff was friendly and that’s the only nice thing about this place. There was a huge yellow stain on the sheets on one bed.

People were so friendly

Outstanding Performance

Exceptional

Courteous staff, front lobby was nice, suite was spacious but needed some attention to the paint. The bed was uncomfortable and the bathroom was very small with a poor shower head and bathrooom door handle needed replaced. Expected more of a Hilton.

It was good some things were closed like the kitchen but all in all it was good

Great

This was the 4th time we stayed and was told the restaurant/bar would be open. Each time it was convenint ky closed. Then at 12:30am we woke up to a bunch of college age kids partying it up across the hall in their room and inn the hall. It still hadn’t stopped by 3am, so I made a complaint to the front desk which she really didn’t seem to care. Cops showed up, but couldn’t get anyone to come to the door so they left, and then the room party started again.

The front desk staff was amazing!!

Clean room. Courteous, friendly staff. Well maintained property. Ample parking. We will be back next time we make this trip.

parking easy and plentiful.. Very nice experience would certainly stay here again.

Yes

Clean rooms

I have no complaints, room was clean, love the conactless keys, the staff was really nice. Will definitely stay here again

Check-out- was told 1st time they no longer print receipts. Second time, printer is broken. Third time, since I booked using Expedia, Expedia will provide receipt- even though the Hilton charged my card. Called customer service and was put on hold- representative never returned to the line- waited 20 mins. I asked to speak with a manager/ supervisor- she said she was the manager. I asked for the number to customer service and was told to google it. Ultimately, after 1-2 hours of calling, the alleged manager told me they “think” they figured out how to email my receipt. For 190 a night- not a convenient stay.

The hotel was very well maintained and staff were very gracious and helpful.

Comfortable bed, cute furnishings. Breakfast buffet and made to order.

Check YOUR MATTRESS. I cannot stress this enough. They arent deep cleaning nor exchanging soiled and blood stained mattresses out, they just put 3 layers above it and hope you don’t look. I was shown 4 different rooms on two different floors all having the same soiled glaringly filled with urine mattresses. No one had any answer but they were sorry and this isn’t how things usually go. LOL how does every room I was shown have it then?

The rooms were a bit small. Clean, but kinda smelly. Overall it was a decent place. We just needed a place to sleep before the NICA race. Grateful as always. 🙏

One of the best!

Is a very clean hotel, pool, bar, restaurant and parking lot. Employees were nice and cheery. I just wish there was a free breakfast.

Convenience, cleanliness, friendly helpful staff.

The hotel was packed with family reunions. But service was up to the task!

King suite was spacious and clean, breakfast was very good. Good proximity to restaurants.

My husband and I both enjoyed our stay here. The bed was comfy and the room even had enough space for an aerobics workout. I loved the reading lights on each side of the bed. It made it so much easier to read anything. The front desk staff was always super friendly and helpful.

I’ve stayed at most of the hotels in this area. This hotel is a step above.

Very helpful staff!!! Our room was very nice!!

Nice, friendly service.

toilet had a leak, fixed very quickly

The first room we were given the air conditioning didn't work but they quickly got us into a different room and even brought the new keys up to us. I've stayed here in the past and it was awesome but this time I could tell that the hotel is declining.

The hotel was tucked away, making it a quiet location. Breakfast came at an additional fee, which I didn't expect as a reward member.

Clean and suitable for business travel. Mattress was firmer than I prefer.

Clean, easy to locate, close to restaurants

Water running from the roof of 2nd floor we on the 1st floor. Clothes got wet ask laundry to wash them or the front desk if we could be refunded it was no! Water running so heavy onto the floor in bathroom it flooded in the room and hallway! Will never be back worse customer service ever she didn’t wanna give us another room

The staff overall was so friendly and so helpful so I am appreciative of the overall customer service but not happy at all with the cleanliness. I even requested twice for a vacuum or broom because I don’t like to leave places a mess or like to clean as a I go. House keeping did bring me a vacuum once so I could vacuum our room.

Good stay

We’ve stayed here a few times it great for the price. Staff is friendly and helpful

Great place to stay, spacious room and comfy bedding.

Very good stay quiet and clean

This is the only hotel I would ever stay at in Jonesboro. The rooms are clean and comfortable, and the staff cannot be beat for their friendliness and hopefulness. It’s also pet friendly with a great area for walking your dog outside. The Hilton Garden Inn checks all the boxes For the Best hotel!

Samual the manager on duty is always the best he is very helpful and friendly make you feel welcome from the time you walk in the door.

Everythibg was great except breakfast is not included and is 12.50 a person.When it clearly states free breakfast

Very clean and nice staff.

Easy

I had an amazing stay thank you!

A bit over priced for a basic room with no extras like water or breakfast.

Bath tub was so slippery my husband fell while showering.

Easy check in. Comfortable room

We were pleasantly impressed with our stay! The staff are very friendly and welcoming. Would definitely recommend staying here!!

I guess when you put two hicks from the sticks in a room with a Keurig machine, no body is gonna get coffee!! we couldn't figure out how to make it work. Glad there was coffee in the lobby!

This Hilton Gargen Inn was very clean and well managed. The bed was comfortable and the hotel was quiet at night, both leading to a very restful sleep.

Will stay again

The property was wonderful!!!! Very nice people, clean as spacious room!!

I had such an amazing stay at the hotel. My room was clean, food was awesome and I can’t forget how fantastic everyone was from the moment I walked through the door. I will definitely stay there anytime I’m Jonesboro. Thank you all for the hospitality!!

Clean and comfortable

Good reception.

Comfortable bed

We had a softball tournament amazing hotel best one i have been too

Great hotel, very friendly staff and the rooms are nice and clean

The staff was so nice and friendly at check-in that I had to leave a review. Thank you!

This hotel was old and outdated. Not worth the money at all.

Very friendly staff

Nothing to really dislike other than no complimentary breakfast. Just an average stay overall.

Quiet, hospitality, clean, convenience

Best place I've stayed at in Jonesboro.

Nice, clean, comfortable hotel. Very quite.We enjoyed out stay.

The hotel staff was courteous, helpful and accommodating.

Great Staff!

Sharon and Sam were very heat check in we appreciated the friendly hospitality

Clean room, easy parking, great staff.

I would have like a hot tub after my long trip.

Our room was dirty. Hair in bed sink and tub dirty and tub wouldn’t drain. They remodeled lobby but the carpets are old and dirty. Never again

Always a pleasure

Disappointed

Room comfortable and clean. Conveniently located to highway and restaurants. Particularly enjoyed Colton’s.

Check-in was amazing, front desk staff was friendly and super helpful!

Nice room, poor service! 5 nights and room was never cleaned! Had to go down and request towels & other supplies. We were told they couldn’t get anyone to work. Poorly managed!

The hotel was nice. I'd stay there again :)

Overall facility was clean, but carpet in the room was stained and very much needed to be cleaned.

Ver nice place, I'm glad we stayed here. Very large room, very clean and in a great location just off I-555. Can't say we enjoyed eating at the restaurant. Limited menu as you might expect, but some odd choices to pick from. We ended up splitting a hamburger which was decent. Small and yet awful wine list, and they were out of our first two choices. Stay here but eat elsewhere.

We reserved a suite a couple weeks in advance. Upon arrival were assigned a room and provided a key card. Unfortunately, when we unlocked the door and entered the room, we discovered it was already occupied. VERY AWKWARD! After apologies, we returned to front dest with two toddlers and luggage where the clerk never apologized for the mistake and assigned us another room that was not what we reserved nor had the stool been cleaned . Clerk advised they couldn't discount room because we reserved it through a third party (Travelocity). Do NOT stay at this place

The restaurant and bar was closed Thursday through Monday. Seriously??? My dinner Sunday night consisted of lobby peanut butter crackers snd cheetos. The frig had a few burritos. I’m not sure how you have maintained your Hilton Franchise.

nice hotel , friendly staff and clean

Amazing !

The Hilton Garden Inn has always had nice clean rooms , but on my last few stays I have noticed that the rooms need to have some updating and touch up paint. just to keep it in the tip top condition that it has been in the past.Since this is my expertice I just wanted to point out these things. The staff has always been the best!

Room was nice. Bed was a bit hard. Shower had low water pressure.

It was a good stay. The furniture could use an update it’s all very worn. The staff was friendly and helpful. It was a safe convenient place to stay while in town.

We always stay here! Very comfortable, very safe area. It is a lovely Hotel!

The coffee maker was broken, i left a note but no one came to clean the room after my first night so unless i told the desk no one knew. There was a pair of dirty underwear left in the room from a previous guest and the side door closest to my vehicle did not work with my card so when i was loading\unloading i had to walk all the way around the facility. Also i looked for any info on "free" breakfast on the site and it did not list any so that i could at least get a coffee since my room coffee maker was broken however it did appear there was some breakfast options available but no sign was there to inform people. Even if my coffee maker worked I'm not sure i would've used it because it was disgusting and had leftover coffe filling the overflow recepticle. It was a nice hotel that was being managed poorly, as in people were not checking if side doors worked with keys or that the rooms was clean.

When you walk in the front door the lobby area is clean and off to the left is the breakfast area and it is already ready for the morning breakfast

had to pay for breakfast as a hilton honors member I have never had to pay for breakfast before ..

TV clock not working right

The in-town location was easy to find. The staff were all friendly and helpful, the room clean and comfortable. I will definitely stay again the next time I'm in Jonesboro.

Everything was excellent!

Hotel was good. The comfort of the bed was excellent. The site needs a bit of updating for the price charged.

We had an enjoyable stay. The only thing that was confusing was lack of information on wi-fi. A cursory look at the info on the emails from Hilton and info found in the hotel room appears to require guests to join some sort of club before they can have free wi-fi. Something almost no other hotel I've stayed at requires. But the location, cleanliness, and friendliness of staff were top-notch. It was an enjoyable stay.

Our check in was pleasant, the room was clean and quiet. I paid extra for breakfast when I booked my room. We went downstairs for breakfast at 9:30 am. A lady that was a kitchen employee walked up to me and asked if I had paid for breakfast and I said yes and gave her my room number. The lady behind the counter inside the kitchen was already shutting the buffet line down. The food had very little amounts and they let the coffee run out, so we had to wait for more coffee to be made. Both kitchen staff ladies said that they stop serving at 10:00 but it wasn't near that time yet. They were trying to get it closed down early and not refill the food. Then the attendant walking around brought me a payment ticket, and I asked her what that was for? I had already paid for my breakfast. The Lady at the front desk said it was so I could leave a tip. I told her that I didn't feel it was appropriate to leave a tip when no one served us at all, there was a lady walking around gathering dirty dishes, and the other one was trying to shut the food down early. The only thing that the attendant gave us was a hard time and I am not leaving a tip for that. I felt that I was badgered when I walked up there for breakfast, made to feel unwelcomed by the lady in the kitchen and that is not Hospitality at all. Then they asked for a tip, I find that ridiculous. Plus they had all the forks and spoons on the tables already, and uncovered/unprotected making it unsanitary. The Breakfast crew was awful.

Oh my gosh! The friendliest staff I have ever encountered and I travel all the time. Everyone bent over backward to be nice and help with anything we needed. We will be back!

Whoever checked us in messed up and put us in the wront room. While there, other people walked into our room several different times while getting a key to our room. Then at shift change, the next staff was able to fix the problem in the computer.

The sheets on my sons bed had very visible bloody stans and not to mention the glass we found in the bed very disturbing, disgusting, unsafe and unsanitary.

It was ok. Got charged double for the room. But they did fix it a couple of days after! If we didn’t have the extra money we would have been in a bad spot! But building was pretty clean!

They are currently remodeling the lobby. The room was far from clean. The bathroom door was broken. It wouldnt stay shut or lock. The tub would barely drained. We had no hot water when we got there about 10 pm. We told the front desk and they said it was because of the time of day, however, there was still no hot water at 7am when we tried to run a shower again. Standing in the shower the water just pooled up. It was disgusting. The bathroom counters were barely attached. Do not reccomend. The hotel couldnt do a thing to rectify anything because we booked through hotels.com.

First impression was great. Clean, impressive, Location and convenience to shopping and staff were all great. As soon as we walked into our hallway, we were hit with a dampness and disgusting, dank smell. When we opened the door to our room, the smell and dampness were worse. The carpet literally felt as if it had just been shampooed.it was gross! We had been in the car for 6 hrs and were in town for a funeral. We were exhausted and the problem was obviously throughout the facility, so we stuck it out for the night. By morning the towels felt like they’d already been used. I came home with a severe eye infection, and after describing the room conditions to my dr, he said it was ripe for growing all kinds of bacteria. We were terribly disappointed and should have insisted on getting our money back, but guess with the Expedia policy of No Money Back on This Property, guess that should have been a warning??? It wasn’t cheap, either! We won’t be using Expedia again!

Great experience

Convenient location. Friendly staff. Comfortable room.

WHAT DID I NOT LIKE! Expedia did not make a reservation for us. I had to pay The Hilton as a result. Expedia owes me a refund…

It looks great

Good food in the lounge & alcoholic beverages available - in a "dry county". My meal was very good & I enjoyed a beer, also.

The front desk staff was amazing!!!

Nice property and staff

Overall pleasant experience. Their breakfast menu was comprehensive and tasty.

Well they had wallpaper coming off the walls there was a big stain above our bed from the room up above us otherwise it wasn't bad

The hotel was great. We had a suite which was just a few dollars more than a King bed room. My only complaint was the $12.50 breakfast. I could have gotten it for $10 if I booked breakfast thru Hotels.com! Still not knowing what it was going to be was a bit pricey.

Good service, good amenities, clean.

It wasn’t the property, it was the experience with Expedia.

This hotel had a fire sprinkler break (in the door lock - the two sets of doors) in the front lobby due to cold weather at the front door. This caused a big mess. But they dealt with it quickly and professionally. It didn't really effect us except for the breakfast location which was moved down the hall. The pool was warmer than expected (I loved it). Overall great stay.

What I expected