Hilton Garden Inn Atlanta North/Johns Creek

Nice property, good breakfast…very convenient to Emory Hospital.

Great for couples. Very clean. Very presentable. It makes the 45 minute drive to downtown Atlanta worth it!

When we checked in there was black hair in the bathroom sink. We had to ask at the front desk for the bathroom to be cleaned again.

Clean, comfortable, and solid choice. Nearby several walkable restaurants. Clean room, good beds, clean bathrooms.

Easy check in

.

Very comfortable stay at this hotel. Room was clean and the breakfast was delicious! Would definitely recommend. Thank you

Exceptional

Na

Very good

Arrived at 9:45pm to a bus load of kods in in the lobby running around and screaming. I went to get a drink, the bartender closed the bar early. I get to my room exhausted. Brown water coming out of the sink. Stains on the sheets.

The staff was very friendly. The washer and dryer came in handy. The room and bathroom was clean.

Superb

Great hotel

We were surprised how much the dog fee was. Great location for our needs.

Superb

Very friendly and helpful staff, clean rooms and incredibly convenient location

all good

Did not use the bar or breakfast. The price was too high.

Clean rooms

We arrived at 1:30 p.m., and official check-in was 3:00 p.m. Our room was available, and the front desk employee charged us an earlier arrival fee of $30.

Exceptional

Spotless room, easy check-in, lovely room and staff is so nice and extremely helpful. Stayed due to the ice storm so I am able to get back to my employee. I slept good, too!

The staff was very courteous. Although a new coffee maker was promptly provided, the strobe light in the HVAC was not remedied. Water pressure is very poor. I will not be staying here again.

To he property was nice. Really good location I had an absolute horrible experience at check in. The concierge treated me do bad. So disrespectful. I’ve never been treated thousands way. Shandia I think was her name. She harassed me all weekend. It was surreal. Like some game. She kept texting my phone. Very bad time

To he property was nice. Really good location I had an absolute horrible experience at check in. The concierge treated me do bad. So disrespectful. I’ve never been treated thousands way. Shandia I think was her name. She harassed me all weekend. It was surreal. Like some game. She kept texting my phone. Very bad time

The room size

Clean with friendly staff.

Clean with friendly staff.

We had a great stay , we loved the gym!

Superb

Great

Spotless room and not stuffy! Thank the Lord! Additionally, the staff was wonderful!

Exceptional

Yes all of the above

Great selection of food, staff was very helpful

Yes

The room was clean and the staff was great. The only issue was that AC/Heating would make a loud noise for a moment when it turned on.

Excellent

The room was very clean and comfortable.

Superb

Everything was great except the breakfast!! You all charge for a breakfast that is basic but nasty!! It was cold, poor selection and not worth the money especially if you don’t eat pork.

Beautiful and clean. Very nice staff.Food delicious

Beautiful and clean. Very nice staff.Food delicious

The location was excellent and easy to navigate. The rooms could use some updating and breakfast shouts be complimentary. The price of breakfast was too expensive considering the price of the room and amenities.

The location was excellent and easy to navigate. The rooms could use some updating and breakfast shouts be complimentary. The price of breakfast was too expensive considering the price of the room and amenities.

On arrival the room seemed fine. The ice machine in our floor was out of service. A minor inconvenience I just went to the next floor for ice. The staff was friendly. We both went to sleep that night and woke up and as my wife was getting ready she noticed a roach crawling in our bed. I noticed another one crawling on the carpet next to the night stand. I alerted the cleaning staff associate who was cleaning the room next to us and another one appeared right at the front door to our room. The cleaning staff person killed the roach with her shoe. She advised me to alert the front staff. I went downstairs to speak with the front desk staff. I had taken several photos of the roaches in our room. I made contact with a staff member and told them about the issue and I showed her a picture of the roach in our room. She apologized and stated she would advise the cleaning staff. That was all. We immediately checked out and we were very disappointed in the staff response to this serious issue. We are probably never staying in a Hilton hotel ever again.

Great place to stay! Great CS!!

Great location. Friendly staff. Very clean and comfortable.

Pleasant

Property was in good shape. Female working front desk was rude.

Poor

Great

Breakfast was good

We originally booked this room due to the reviews and unfortunately I wonder how honest the people were by their reviews. First of all the evening check in clerk was not very friendly. Second for some reason the bathroom door locked on us and in the middle of the night we couldn’t get into it. The phone in the room did not work so had to call from our cell phone. The nice lady at the desk was by herself and no maintenance were there. She brought up a couple tools in which I used and was able to get the door open. For the 2 night stay I had to keep my extra pair of shoes against the bathroom door so it wouldn’t lock on us. The tv remote was not easily operated as well as the blinds to the room. The only 2 good things were: Gloria the overnight lady and the cleanliness.

I wanted check in 1:30 PM. Staff said ,when I check in early ,I have to pay extra.

There was a light in the ac unit that kept flickering all night, Had trouble with sleeping. Other than that excellent room and property.

Didn’t have the best experience at this hotel. Overall the stay was going pretty well for the first few days. Then the hot water was not working for a few hours, we were double charged for the pet fee which they were not planning to give us back, and my girlfriends camera went missing.

You're property is very close to where my family lives, and it almost feels like we're staying with family - everyone is so welcoming and kind. Send my gratitude to the entire staff and team at the hotel. Much appreciated!

The staff at this hotel are just amazing, especially Ms. Penny and Evening Shift Supervisor Christen. There is another young lady I was talking to on my second morning. Didn't get her name, but she was very nice too. Wonderful people. Have nothing but wonderful things to say about the entire team at the hotel.

I wish i didnt have to login for the wifi every day

Bartender was the best. Even went above and beyond to order pizza for deliver for some guests after the kitchen was closed and pizza place told them they would not deliver to the hotel!!! Loved her

Everything was terrific until the basketball team checked in. They kept us up until 3 am Saturday and Sunday night. The hotel staff was wonderful in addressing the problem. All the staff was extremely pleasant and helpful. Will definitely stay here again.

It was very nice. Had a reservation , walked in showed reservation number and wad headed to room in about 7 minutes. Only thing I did not like was asked for a 50 dollar room deposit, refundable at check out. I had no prior notice or knowledge , just spring on me at check in. I paid for room in full way in advance, so I'm thinking everything is paid when asked for security deposit.

Loved the atmosphere and the employees were so kind

We stayed here for 6 days for our son to play baseball. The staff were amazing! So friendly! We would definitely stay here again. Thanks for everything!

The room was very clean and comfortable

Close to places

Great experience

I checked in on the app and went straight to my room, no problem. Easy and efficient. I had a problem with the air conditioner leaking in my room and the carpet was soaked. The young man at the desk was super kind and helpful and even upgraded me to a suite. Skip the hotel breakfast, but say hello to the morning staff. I was greeted by people who enjoyed their jobs. As an EV driver, it would have been nice to have a few chargers available on site, even for an up charge.

everything during our stay was excellent at a very reasonable rate

Very nice hotel. Very clean, large and modern rooms. Has a pool, well equiped workout room, conference room and a restaurant quality breakfast buffet. Lots of well lighted parking will easy check in and check out. I would definitely stay there again.

The hotel /room was very clean and comfortable Hotel has a bar, all you can breakfast but for a fee , did not eat there

Awesome property bit not the best staff-not very friendly

The room was very clean, however the staffs were not very friendly

Room was nice, Margret was amazingly nice and helpful. This is a dry town after 11:30pm so if you want booze arrive early or bring it with you

The entry way didn’t look like it had been mopped. The shade over the window pulled down but wouldn’t go back up because it looked like someone pulled it out of the track. There were long hairs in the shower, the shower seat wouldn’t stay up and since there is no lip on the base of the shower stall water splattered all over the floor. The bed was comfortable though.

Great place

To whom it may concern, I am writing to formally express my dissatisfaction with my recent stay at the Hilton Garden Inn on Friday, May 23rd, which was significantly impacted by multiple unacceptable issues. On the very first night of our stay, the toilet in our room flooded shortly after being used. This caused water to spread across the bathroom floor, rendering the room unsanitary and uncomfortable. Shockingly, when we reported the issue to hotel staff, we were told we could use a plumber tool and a mop ourselves to clean up the mess. This lack of proper service and professional assistance was completely unacceptable and disrupted the start of our visit. We were visiting for a family trip, and on May 25th, we had a special event to attend. Unfortunately, on that same day, the power to the entire hotel was shut off for several hours—again, without any prior notice. We were not even given a 10-minute warning to prepare. The unexpected outage affected our ability to charge essential devices, use lighting, and get ready in a timely manner. As a result, we were delayed in arriving at our family event, causing additional frustration and stress. Given these circumstances, I believe a partial or full refund is more than justified. This experience was far below the standard I expected, and I sincerely hope you will take this complaint seriously and respond promptly. Please feel free to contact me at (201) 205-9684 or amberrobateau13@gmail.com should you need any addit

The bathroom could have been a bit cleaner

Very clean, secure and great stay!

Would definitely stay again!!!

Toilet did not flush properly We did not receive service to our room although we stayed two nights.

Front staff is amazing

Michael at the front desk was very friendly and helpful.

Very close to the hospital and close to resturants.. It’s very clean at this property

Convenient location, modern amenities and most importantly, very friendly staff

Exceeded expectations. Great team!

It was very quiet everything was in walking distance. It has a microwave and a mini refrigerator in the room as well as a living room. Free breakfast I stayed from Sunday-Tuesday room was like $550 total plus $100 holding fee which I got back after check out. Lady at the bar was wonderful only thing I didn’t like the shower door would not stay close which is minor. Overall I would stay there again very affordable and breakfast was wonderful also

Very clean and comfortable rooms.

Hermoso! Limpio, con excelentes instalaciones

The room was comfortable and had the ammenities I needed.

Great service!!

This hotel was fantastic! The staff was unbelievably helpful, sweet and welcoming from the door! Anything I needed they were able to assist. Even down to house cleaning! If I’m ever near by I will definitely be staying there again!

Nice place in Johns Creek area.

A nice stay. Great staff members.

Clean and beautiful spot

Sparkling clean modern accommodations. Very trendy with bar in lobby. Will definitely stay here next time. Hilton never disappoints.

Quiet, clean, professional staff, safe neighborhood. Everything I'm looking for. 5 stars!

great location lot of restaurants around. safe and silent with free parking. friendly staff at check in. clean large rooms. the package is wholesome.

Considering they were under construction, they were very accommodating

Great stay, great room and professional staff.

Dirty

Hotel was not fully ready for all services for guest. It was under construction even though lobby was not ready. Room was ok. I believe when the hotel will be fully ready for guests service then everything will be fine.

My parents and I stayed at this hotel for Thanksgiving and we were disappointed with the cleanliness of the room. The toilet was not cleaned properly and the beds were not made completely (pillows everywhere). We then untucked the blanket when we were going to sleep and we found small black dots all over the blanket. It gave us an unsettling feeling that the bedding was not washed properly.

Nice stay, friendly and helpful staff.

New room, very comfortable and quite..

Property is good

The location is great for what I need, and the staff is very curtious and helpful. Renovations were happening which I was not aware, so you had to enter from the side of the building. Over all I enjoyed my stay.

The location of the hotel was nice. The service was poor. The breakfast was cold. We were changed rooms twice and given 6 different sets of room keys in a 3 day stay. We will never go back.

Lot of dust. Please avoid this property.

The room was good,but the hotel is in renovation,it was a little bit uncomfortable

Pretty bad experience

Although the staff are some of the best I’ve ever encountered while traveling, this location needs to be closed while renovating. Sidebar they don’t tell you until after paying for booking that they’re renovating . The common areas are congested, the rooms they’re utilizing aren’t pleasant and gives off a bad vibe, my room (204) had a dirty old couch, matching dirty carpet and a tub that needs removing or reglazing as it’s two different shades of cream not white. The vibe felt like it was a space for bedbugs so I slept on top of the covers. I stayed in room 209 in July and the room was clean, spacious and bright therefore the second booking. I won’t ever return till the renovations are complete, I checked out and checked into the hotel next door. Employees are sympathetic to the issues but NOBODY should pay for staying there.

It was close to the hospital

The hotel was under construction, which I was not aware of, otherwise I would have not booked here. We found out the hotel had construction at check in, which is probably the cheap rate reason. We were awaken at 7am after returning to the hotel extremely late in the night after a concert. We just wanted some rest before making the trip back home the following day, and unfortunately was awaken to loud hammer blows, drills, and construction crews.

A lot of shopping and restaurants nearby. All of the ammentities that made me chose this location were unavailable because of renovations (pool, gym, bar). Staff was lukewarm at best in terms of service, seemed impossible to reach via phone also.

Front desk staff needs to improve. Renovations goong on.

Some construction going on but as we were there Sat/Sun, it didn't affect us.

This place is under renovation. If I would know before booking, I wouldn’t pick this place to stay.

Staff was kind. Location was convenient. They should get ride of the couch in our room that had stains on it and I’m sure it’s the naughty kind of stains. Also we saw two cockroach crawl out from the mattress. I did let the staff know and all they said was it’s probably from the construction.

I was sad the pool was closed. But they are renovating.So I understand.

The hotel is going through a major renovation and the construction noise was unbearable. It was almost 24 hrs even though the construction it self was not. We had so many guests complaining about the same issue. The hotel should not have been opened. I should be getting the money back.

Under renovation

Great hotel overall. Very convenient location with restaurants you can walk to easily. Nice rooms. Bar and food in hotel. Pool is alright and gets some sun.

With current tempatures in the high 90s was Very dissapointed. All of this should of been disclosed before booking. On a positive note,the workout room has been updated. Still felt a little bait and switch was going on. If you offer items at your property They should be functional Shame on you Hilton Garden!!!!

Good place for a quick night

They property seems to be old but they start renovations this week.

Check in was great, quite easy. The elevator seem a bit sketchy as to the door wouldn’t close we had to get of that one a get on the one next to it ( could have just been a flick) because others were using it later). When we got to the room the carpet was worn at the entrance in the room. I only thing that bothered me was the fact that there was no toilet paper in the bathroom, not even an extra roll. But I did get some from the front desk easily.

I like to feel like a get a treat when I travel. This place was no treat and felt like a very old hotel. Other rooms might be nice, but ours definitely wasn’t.

When I first arrived, the front desk. Help was very helpful and super nice. I really like the atmosphere at this hotel. And the room had everything that we needed in it.That was amazing.Definitely.Will stay at hilton garden again

very clean

Great staff and rates!!

From the front desk to the customer service level of staff to the clean, spacious rooms this place has it all. Handicapped rooms with wheel in showers are by far the best I’ve experienced since needing accessible rooms. Definitely a return customer to this location whenever traveling there.

The hotel from the outside looked very clean and like we could stay there I pulled the bed covers back to get in the bed and it was a bedbug in there. I would like a refund for the time that I stayed there.

The water pipes start making noise at 6:00 am. So it was difficult going back to sleep. They also charge you for breakfast. Other than those two things it was fine.

This is a great property. The only thing that would make me choose a different hotel would be if the other hotel offered free breakfast.

Nice property convenient location. Free parking and close to area amenities

Nice quiet and small hotel

Clean

Clean, nice place to stay.

Super warm welcome and just a lovely experience all around!

Great stay

Great room plenty of room

Okay room, attempt to renovate but still old and stale. Great service

The room was clean and comfortable. The staff was pleasant and helpful.

Excellent property. Close to all the amenities. WIFI was a bit intermittent at times.

The room was very clean and the staff very friendly and accommodating!!!

It was great

Staff was all about hospitality!! Thank you to all of them!! Great job!!

Staff was exceptional

Bathroom drains make moise during the night.

Friendly staff, everything was clean & the beds were so comfy, also loved that it was so close to Starbucks for our mornings 👍