The Westin Jersey City Newport

Valet and staff Water pressure in shower

Good staff

Be clear for Breakfast package. 2 options buffet or breakfast to from the expedia package. Overall, we enjoyed our stay here in Westin! Thanks Expedia

Great centrally located hotel. Conveniently located close to the city and Hoboken

The hot tub was hot, alright, it was very warm as it should be, no complaints.

Amazing as always

The property was clean and easily accessible.

Beautiful waterfront and city line view from the Junior Suite. Very spacious and comfortable. Friendly staff and valet parking made check-in and check-out a breeze.

Everything was absolutely wonderful

next time hope to try the gym and breakfast

Very good

Good Nice

Good Nice

Fantastic stay in a convenient location. Hotel was clean and comfortable. Coffee maker in room was broken (machine missing an important part to make it useable), therefore we had to purchase coffee. Otherwise, excellent stay!

The hotel is ok, however it does not justify the price. Other hotels in the area are very similar and offer a much better value for money. Maybe the best thing the hotel can offer is the good location. Before arrival I have tried to contact the property many many times, via different channels, without any success. After arrival I understood why, as some of the staff on the front desk do not seem very interested in talking to guests. Also, be aware if you book a room for 4 people - 2 being kids - and pay for breakfast via this platform, you actually gonna get breakfast only for two people ( contrary to what booking.com said) because of the "hotel platform". The room itself is ok and fairly comfortable but nothing special. This hotel is far more expensive than the other ones in the area and is simply not worth it as it is very similar to them.

The hotel is ok, however it does not justify the price. Other hotels in the area are very similar and offer a much better value for money. Maybe the best thing the hotel can offer is the good location. Before arrival I have tried to contact the property many many times, via different channels, without any success. After arrival I understood why, as some of the staff on the front desk do not seem very interested in talking to guests. Also, be aware if you book a room for 4 people - 2 being kids - and pay for breakfast via this platform, you actually gonna get breakfast only for two people ( contrary to what booking.com said) because of the "hotel platform". The room itself is ok and fairly comfortable but nothing special. This hotel is far more expensive than the other ones in the area and is simply not worth it as it is very similar to them.

Big, clean room with a lot of space and designated areas to commune. The rest of the property is clean, nicely designed and very well maintained. Room service was good, quick and staff are super friendly. I would absolutely recommend this hotel to everyone looking for an ideal place to stay in Jersey City / 15 minutes path ride from NYC.

Exceptional

I went overnight, great location New Port Mall 5 mins walk. Great location.

Beautiful hotel. Stayed here & drove to American Dream to spend the day before our trip to London. Cheesecake Factory is right outside the parking garage.

Exceptional

Exceptional

Amazing river view, clean hotel, and the pool and hot tub were wonderful!

Very clean and smells great. NA

Very clean and smells great. NA

Very bad

Exceptional

The room was clean. The staff were friendly and warm. I wished that the room had a microwave and that the fridge was colder. I found it to be a bit warm at times.

Will stay again!

Yes

It was a great place to stay

The location was very good with easy access to NYC, view was amazing and room were spacious and clean. Staff were not friendly. Didn’t feel welcomed at checkin and no one was there to help with the luggage. I had to ask for luggage trolly and push it myself to the room. When asked for extra blankets, we were asked to come down to the lobby to pick them up. Didn’t feel that i am at a 3 or 4 star hotel that belongs to Marriott group.

The location was very good with easy access to NYC, view was amazing and room were spacious and clean. Staff were not friendly. Didn’t feel welcomed at checkin and no one was there to help with the luggage. I had to ask for luggage trolly and push it myself to the room. When asked for extra blankets, we were asked to come down to the lobby to pick them up. Didn’t feel that i am at a 3 or 4 star hotel that belongs to Marriott group.

The Westin was a great place to stay, very convenient and comfortable with great amenities.

Close to the airport and had a good restaurant. Nothing

Close to the airport and had a good restaurant. Nothing

Exceptional

The employee located at the bar wasnt the most pleasant.

Not applicable

Excellent location, courteous staff, nice, clean rooms, and nice hot tub/pool. Not applicable

Exceptional

Nice place

We booked the suite for one night and it was simply lovely as an experience. Everything so clean and organized. The staff was great and the breakfast was 5/5! We also used the pool and the jacuzzi (5/5 as well). Definitely will going back!

Superb

Great room! Staff was super nice!

Great room! Staff was super nice!

The front desk having feminine products available for free even when they sell it. Also, the valet are all very professional

The front desk having feminine products available for free even when they sell it. Also, the valet are all very professional

Exceptional

Market employee was also very kind and helpful.

Market employee was also very kind and helpful.

The pool and jacuzzi area were spotless and relaxing. Patrick and Ben were professional and thoughtful throughout our stay, and Jesus at the front desk was especially welcoming and helpful from the moment we arrived. We left feeling refreshed. A lovely experience all around.

The pool and jacuzzi area were spotless and relaxing. Patrick and Ben were professional and thoughtful throughout our stay, and Jesus at the front desk was especially welcoming and helpful from the moment we arrived. We left feeling refreshed. A lovely experience all around.

Clean and the room

Clean and the room

The window view was amazing. Will be visiting again in the near future .

The window view was amazing. Will be visiting again in the near future .

Staff needs lot of training….not at all welcoming

Staff needs lot of training….not at all welcoming

Great

Great

Room was clean. Swimming pool was nice.

Room was clean. Swimming pool was nice.

Great hotel

Great hotel

Clean It was good

Top notch hotel. Nice staff. Will definitely return!

Top notch hotel. Nice staff. Will definitely return!

Amazing and friendly staff and great restaurant/bar on property!

Amazing and friendly staff and great restaurant/bar on property!

Clean rooms, nice staff, good restaurant in the hotel. I would stay again.

Clean rooms, nice staff, good restaurant in the hotel. I would stay again.

More like 3.5. The room was very nice, engineering staff helpful. However at that price point the hotel seemed kind of stingy-for example no included breakfast or good WIFI. I was very surprised to pay extra for the WIFI. Also no concierges or door people to help with strollers or luggage. So the look of a 4 star hotel, but the amenities of a 2-3 star hotel.

More like 3.5. The room was very nice, engineering staff helpful. However at that price point the hotel seemed kind of stingy-for example no included breakfast or good WIFI. I was very surprised to pay extra for the WIFI. Also no concierges or door people to help with strollers or luggage. So the look of a 4 star hotel, but the amenities of a 2-3 star hotel.

Wasn't nothing to not like

Clean and the staff was very friendly. Way too expensive. I don’t like being charged $70 to park.

The room was spotless and the service was great

The room was spotless and the service was great

staff was nice / room was very clean no complaints.

staff was nice / room was very clean no complaints.

Beautiful hotel with beautiful view of nyc.

Beautiful hotel with beautiful view of nyc.

Breakfast was excellent and the wait staff was exceptional. Me and my new wife came in late after our wedding and were hoping for room service but it had closed early.

The room was clean and we loved the view! It was nice to be away from the complete chaos of the city. Jersey is a little quieter, but still close to all the essentials. The PATH is close by and offers quick travel in an out of the city!

The room was clean and we loved the view! It was nice to be away from the complete chaos of the city. Jersey is a little quieter, but still close to all the essentials. The PATH is close by and offers quick travel in an out of the city!

Yes. Yes.

Yes. Yes.

Clean rooms lots of amenities great stay

Clean rooms lots of amenities great stay

Great breakfast got it free delivered hot to our rooms

Great breakfast got it free delivered hot to our rooms

I

I

Everything was wonderful. Helpful staff, easy check-in.

Clean rooms and great pool with hot tub

Clean rooms and great pool with hot tub

Everything great

Everything great

Great service very clean and comfortable.

Easy parking. Mall right next door. Safe environment overall.

Easy parking. Mall right next door. Safe environment overall.

Lovely hotel! Staff was helpful, room and common spaces were very clean. White Tea bath products were appreciated. Room was large. Self-Parking, at $37.50/night was expensive but that is separately operated from the hotel.

Lovely hotel! Staff was helpful, room and common spaces were very clean. White Tea bath products were appreciated. Room was large. Self-Parking, at $37.50/night was expensive but that is separately operated from the hotel.

Highly recommended

Highly recommended

everything was ok.

Room was clean, great amenities, a great gym, cordial hosts

Room was clean, great amenities, a great gym, cordial hosts

Easy valet. Great greeting. Quick checkin

Easy valet. Great greeting. Quick checkin

Nice ambiance and cozy vibes!

Amazing service, definitely coming back!

Amazing service, definitely coming back!

Elevators are broken only 2 elevators worked out of 4 with a tiny elevator lobby and a fully booked hotel. Otherwise the amenities are wonderful and the staff is superb.

Elevators are broken only 2 elevators worked out of 4 with a tiny elevator lobby and a fully booked hotel. Otherwise the amenities are wonderful and the staff is superb.

Beautiful and spacious room. Very modern and elegant. Super close to subway, Hudson river and nice restaurants.

Beautiful and spacious room. Very modern and elegant. Super close to subway, Hudson river and nice restaurants.

Everybody was friendly and professional

Room needed updating.

Staff give such a friendly welcome at check in. Our room had an amazing view and the beds are sooooo comfortable! Our room was by the elevator but we heard zero noise. Highly recommended 10/10

Staff give such a friendly welcome at check in. Our room had an amazing view and the beds are sooooo comfortable! Our room was by the elevator but we heard zero noise. Highly recommended 10/10

Staff was rude we only had 1 1/2 rolls of toilet paper and no trash bags in the cans

Great staff and Hotel, great breakfast, great stay, highly recommended

Great staff and Hotel, great breakfast, great stay, highly recommended

The Suite was excellent - very spacious with a lovely view. The food from room service was also excellent. I chose this Hotel because we could get a "river view" at a reasonable rate. I booked the Deluxe Double. However it was a side or partial river view and therefore I feel that the description of "river view" is inaccurate or misleading. You had to stand in the corner of the window and look far to the left to see the river. I upgraded to the suite to get what I consider to be a river view. When I selected the room the first thing that came up was a picture of the beautiful pool. This was another reason for booking the hotel, as I wanted to be able to use the hotel pool. The pool was not available for use, which was very disappointing. There were two beautiful large TV screens in the Suite but although it had advertised "pay per view channels" we were told that it was not working. So we watched the movies on our laptop. I find the picture of the Hotel exterior misleading. The Hotel is not directly on the waterfront.

Upon checking in, the front desk staff did not greet us. Many guests were lingering in the lobby, blocking the entrance to the hotel. Additionally, the trash can near the elevator was overflowing. While the door attendant opened the door for us, he seemed distracted and was looking at his phone. The scan-to-pay parking system is quite frustrating; we preferred the older system.

Upon checking in, the front desk staff did not greet us. Many guests were lingering in the lobby, blocking the entrance to the hotel. Additionally, the trash can near the elevator was overflowing. While the door attendant opened the door for us, he seemed distracted and was looking at his phone. The scan-to-pay parking system is quite frustrating; we preferred the older system.

When i booked my stay i booked under the understanding that the Hotel was equipped with a pool, gym, parking for my vehicle, rooftop space. When getting there i was told by the front desk staff that they had no pool available at the time but i can book a day pass for a pool 5 minutes away from the hotel, and the same for the rooftop. the parking was through a 3rd party company at $67 a nigh. I booked a king deluxe suite with separate sitting area and a view of NY but When i got to my room it was a regular Hotel room with no sitting area and all I wad able to see out the window was buildings and a huge parking garage. Not to mention that the refrigerator was broken. I was so disappointed and will never ever book there again.

When i booked my stay i booked under the understanding that the Hotel was equipped with a pool, gym, parking for my vehicle, rooftop space. When getting there i was told by the front desk staff that they had no pool available at the time but i can book a day pass for a pool 5 minutes away from the hotel, and the same for the rooftop. the parking was through a 3rd party company at $67 a nigh. I booked a king deluxe suite with separate sitting area and a view of NY but When i got to my room it was a regular Hotel room with no sitting area and all I wad able to see out the window was buildings and a huge parking garage. Not to mention that the refrigerator was broken. I was so disappointed and will never ever book there again.

Many years of multiple rooms and room nights. We love the location and the staff are nice. However, the condition of the rooms is unacceptable. At $400 a night how many times do you need to have the facilities staff addressing problems with the room? One member of our party didn't have a door or a shower curtain in his shower. My wife and I were in a room that had a bathroom door that could not be closed. The bathroom door problems are not new - back in June we stayed there and a member of our party got stuck in the bathroom because of the incorrectly installed doors during the renovation. You would think after something like that they would check the other rooms. Not wait for people to have problems and to address them one by one. It seems greedy and irresponsible.

Many years of multiple rooms and room nights. We love the location and the staff are nice. However, the condition of the rooms is unacceptable. At $400 a night how many times do you need to have the facilities staff addressing problems with the room? One member of our party didn't have a door or a shower curtain in his shower. My wife and I were in a room that had a bathroom door that could not be closed. The bathroom door problems are not new - back in June we stayed there and a member of our party got stuck in the bathroom because of the incorrectly installed doors during the renovation. You would think after something like that they would check the other rooms. Not wait for people to have problems and to address them one by one. It seems greedy and irresponsible.

First class hotel. Staff accomodating

First class hotel. Staff accomodating

Clean renovated property, dining and lounge options

Clean renovated property, dining and lounge options

Absurd - these newly renovated rooms have improperly constructed doors. One room required repeated full body contact to open. But even worse, one member of our group was stuck in the bathroom. At midnight on Saturday night, we had to spend the better part of an hour figuring out how to get inside his hotel room to free him from the bathroom. Thankfully he had brought his phone to the bathroom or he would have been stuck all night! The staff were nice enough, but nothing at all extended as even as gesture to make up for an awful experience. An awful experience that cost $650 a night, by the way! It 8s worth noting, from talking with staff, door problems are not unusual here. We have stayed at this hotel many times in the past - it is generally nice and in a great location. But we won't be staying again.

Absurd - these newly renovated rooms have improperly constructed doors. One room required repeated full body contact to open. But even worse, one member of our group was stuck in the bathroom. At midnight on Saturday night, we had to spend the better part of an hour figuring out how to get inside his hotel room to free him from the bathroom. Thankfully he had brought his phone to the bathroom or he would have been stuck all night! The staff were nice enough, but nothing at all extended as even as gesture to make up for an awful experience. An awful experience that cost $650 a night, by the way! It 8s worth noting, from talking with staff, door problems are not unusual here. We have stayed at this hotel many times in the past - it is generally nice and in a great location. But we won't be staying again.

I booked a specific room on expedia and the hotel gave me a different room, highly disappointed

I booked a specific room on expedia and the hotel gave me a different room, highly disappointed

Jersey city riverside is so clean and safe Very close to trains and ferry dock Literally attached to the mall for shopping Id rather stay here than in Manhattan ‼️

Jersey city riverside is so clean and safe Very close to trains and ferry dock Literally attached to the mall for shopping Id rather stay here than in Manhattan ‼️

Check in was a pleasant experience.

Check in was a pleasant experience.

Great view of NYC, very friendly staff Pat was very helpful and gave good local insight on things to do and how to get around.

Great view of NYC, very friendly staff Pat was very helpful and gave good local insight on things to do and how to get around.

The front desk was terrible. They did not notify us. They were turning the water off in the hotel. We’re not willing to lower the rate because of that I am handicapped and I had to go use the public bathroom to go to the bathroom because the toilets in the rooms were too short, and there was no hand bar

The front desk was terrible. They did not notify us. They were turning the water off in the hotel. We’re not willing to lower the rate because of that I am handicapped and I had to go use the public bathroom to go to the bathroom because the toilets in the rooms were too short, and there was no hand bar

Great Customer service from beginning to End

Great Customer service from beginning to End

Super easy walk to the PATH station. Hotel was immaculate—lobby and our room. Staff couldn’t have been nicer or more friendly. Parking and local restaurants were very convenient and we felt safe walking at night, too. We will definitely stay here again.

Super easy walk to the PATH station. Hotel was immaculate—lobby and our room. Staff couldn’t have been nicer or more friendly. Parking and local restaurants were very convenient and we felt safe walking at night, too. We will definitely stay here again.

I like the overall stay. Thank you

I like the overall stay. Thank you

Celebrated my husband’s 70 th birthday.front desk staff was great!

Celebrated my husband’s 70 th birthday.front desk staff was great!

If perfect was a name for a stay this would be it

If perfect was a name for a stay this would be it

One thing to note is that breakfast was provided as a Grab-to-Go voucher, and if the amount exceeds the voucher value, you need to cover the difference yourself

One thing to note is that breakfast was provided as a Grab-to-Go voucher, and if the amount exceeds the voucher value, you need to cover the difference yourself

Stayed at the Westin Newport in Jersey City, NJ and it was a wonderful stay, great service, clean and comfy room, and will definitely stay there again if in the area!

Stayed at the Westin Newport in Jersey City, NJ and it was a wonderful stay, great service, clean and comfy room, and will definitely stay there again if in the area!

Everything

Everything

The hotel was clean and quiet. Hotel doesn't have any free perks to grab a cup of coffee or tea in the lobby. You can buy from the cafe in the lobby, therefore, you have to purchase. I was disappointed, for I was working on my computer and should have been able to have this available.

The hotel was clean and quiet. Hotel doesn't have any free perks to grab a cup of coffee or tea in the lobby. You can buy from the cafe in the lobby, therefore, you have to purchase. I was disappointed, for I was working on my computer and should have been able to have this available.

Very nice property in a convenient location.

Very nice property in a convenient location.

The location was very nice. Had a nice view of New York City.

The location was very nice. Had a nice view of New York City.

The tub was dirty, the view was mediocre and the room overall was cramped for the price Felt like a very overpriced Hilton

The tub was dirty, the view was mediocre and the room overall was cramped for the price Felt like a very overpriced Hilton

The staff was great, the room was clean and the transportation accessible. The panoramic view in the junior suite was wonderful to look at. The staff was very accomadating.

The staff was great, the room was clean and the transportation accessible. The panoramic view in the junior suite was wonderful to look at. The staff was very accomadating.

Excellent stay

Excellent stay

Very nice place and location is top notch

Very nice place and location is top notch

Was great

Was great

I absolutely love the location. I don’t like that parking has to go through a 3rd party rather than having free parking at their location. The hotel is great, clean, and pricey but why must we pay for parking? I wish there was complimentary breakfast to make up for parking. I spent $175 on parking for 5 days.

I absolutely love the location. I don’t like that parking has to go through a 3rd party rather than having free parking at their location. The hotel is great, clean, and pricey but why must we pay for parking? I wish there was complimentary breakfast to make up for parking. I spent $175 on parking for 5 days.

N/A

N/A

Easy access to subway to New York

Easy access to subway to New York

You’ll find everything to a walking distance and the river walk was amazing, we got the best pictures there. We will definitely book again in the future!

You’ll find everything to a walking distance and the river walk was amazing, we got the best pictures there. We will definitely book again in the future!

Enjoyed our stay!

Enjoyed our stay!

Wonderful stay! Would definitely come back. Easy to get to Rockefeller center and LGA from Path and Subway lines, so if visiting the city, it’s worth it! The area around was fun to explore as well, lots to do for couples or for the whole family.

Wonderful stay! Would definitely come back. Easy to get to Rockefeller center and LGA from Path and Subway lines, so if visiting the city, it’s worth it! The area around was fun to explore as well, lots to do for couples or for the whole family.

Nice environment for staying and visiting NYC. close to PATH (train station). very clean rooms with great customer service from front-desk and house-keeping!

Nice environment for staying and visiting NYC. close to PATH (train station). very clean rooms with great customer service from front-desk and house-keeping!

Lovely comfortable room and bed with helpful nice staff - will definitely stay again.

Lovely comfortable room and bed with helpful nice staff - will definitely stay again.

All all good

All all good

good

good

Price point

Price point

Great place to stay with easy access to New York city commute

Great place to stay with easy access to New York city commute

Everything was very good

Everything was very good

The staff was very attentive to our needs.

The staff was very attentive to our needs.

I couldn’t get warm at night in the room and had to wear two layers under the blanket. the highest temp I could get to was 73F

I couldn’t get warm at night in the room and had to wear two layers under the blanket. the highest temp I could get to was 73F

Was working to receive your keys back , we said good morning, and he didn’t answer, he was very quiet and looks like very moody. We left Sunday -11:00 am . Thank you !

Was working to receive your keys back , we said good morning, and he didn’t answer, he was very quiet and looks like very moody. We left Sunday -11:00 am . Thank you !

Room was up to expectations in terms of layout cleanliness and view. Just wish the TV had Netflix and/or Prime.

Room was up to expectations in terms of layout cleanliness and view. Just wish the TV had Netflix and/or Prime.

It was okay but the room service was not up to par that I thought it would be and my phone wasn't working in my hotel because the battery wasn't replaced but all in all it's a good place for a little R&R

It was okay but the room service was not up to par that I thought it would be and my phone wasn't working in my hotel because the battery wasn't replaced but all in all it's a good place for a little R&R

Clean classy and just beautiful!

Clean classy and just beautiful!

Great location

Great location

This place never disappoints.

This place never disappoints.

hreat stay

We had a wonderful weekend in the city and the hotel was very conveniently located near many 'want to see' places. The hotel was peaceful and the staff was very helpful with anything we could need or want

We came into town for a concert and the stay was amazing! Check-in was fast and easy and the view from our room was absolutely beautiful! The staff was very kind and helpful with anything we needed it any questions we had.

Rooms were a little dated, but clean. Hotel bar staff not very knowledgeable but otherwise fine

Property was cleaned and staff was pleasant. Valet service employees a little hard to understand at times.

Smooth and easy

Old carpet, old bathroom and terrible AC

Justine and Jennifer were amazing. Although our room wasn’t ready upon arrival they offered us complimentary drinks, appetizers, and free breakfast! I’m really big on customer service so this was really nice of them for the minor inconvenience.

Front desk was so nice! Gave us a room with an absolutely amazing view. Valet was very rude but front desk was so amazing we didn’t care anymore. Breakfast was not good but staff was very attentive and friendly. Would absolutely stay again

Enjoyed.

Great location. Average service.

I enjoyed the location of the hotel. It was very convenient to all the shopping and tons of restaurants. The housekeeper that we met was very friendly and did everything to make sure that we had everything we needed, even though we had to do not disturb Sign on our door each day she was phenomenal, the gentleman who helped us with our bags from the car to our room, extremely helpful and friendly. The person that was there in at the desk that checked us in was the negative factor and the entire day was very flat dry and not very enthusiastic, nor did she smile the entire time she seemed as though we were bothering her , that would be the biggest thing I would change. Also wasn’t at the hotel. It was quite a renovation very desperately needed for that hotel.

Good!

The faculty was very nice and clean- parking was a bit far. The tub in the room i had which was the junior suite was standard i thought the room had a hot tub- the fire and oak restaurant was really good

Amazing!

Property was great but had a horrible checkout experience with a very rude front desk agent name Stephen. He didn’t say hello just asked what I needed. Didn’t respond to a question I asked which I then asked him if everything was ok or if there was a problem. He was one of the rudest I’ve ever encountered.

The front desk staff is very rude and dismissive, but I guest they deal with so many people during the day that maybe they stop caring about costumer service

Convenient location with easy parking

.

Loved the quiet

wonderful place to stay!

Great room

Ok

Only thing that could improve would be parking connecting to hotel

Great location ,

Friendly staff

The facility was clean and the room was nice. The parking garage was not connected to the hotel so it was difficult to bring my things over to the hotel!

Cons - mattresses need replacing which is unfortunate in a high-end hotel. We paid for a river view hotel which was actually only partial and mostly blocked, not noted on the Expedia rundown. Once there we were told only suites face the river. Unlike other nice hotels we've stayed in, no 24 hour coffee service or water to refill jugs or to just get a glass. There were two plastic bottles left in our room day two, but would have preferred access to fill refillables (tap was ok for the area but not cold). Staff was really busy so hard to get more than a rushed answer.

I gave 3 start for overall because of parking. paying $ 70 extra for 3 days is insane during this time.

The hotel is clean and convenient

Great property

Best stay

It is always a pleasure to stay at the Westin in Jersey City. This is probably my 10th visit there.

Hotel was amazing the breakftast was great. We had dinner at Los Cuernos hands down best tacos . Only thing i would say was a little ridiculous is the parking fee .

The staff was pleasant and helpful.

Staff courteous

1

Best hotel in the area!

Nice restaurant.

Great place, only downside is the expensive parking

Everything is great

Perfect location . Clean and very comfortable with a view of the Manhattan skyline . Parking was easy and the location for walking the Hudson and Newport area was just perfect . The heated pool and jacuzzi open until midnight is a huge plus !

Worst experience. Staff were unfriendly. Deceptive description of a suite. It was just a tiny studio. No bathrobe, no slippers. Cost does not match value. Will not stay again.

Very nice staff and excellent property.

Only thing I didn't expect was their house keeping is not 24hr service. I asked for extra blanket and pillow, they said they cant sent me because their housekeeping is close.

I asked for some more bottle water but got rejected, they asked me to purchased from the vendor machine, the vendor machine was broken…I have to walk 40mins at mid night 2am. The bathtub was clogged at the second day, and no clean towels even after I asked house keeping. $400 per night totally not worth. Avoid this hotel!

was there for a wedding across the street and stayed the night unfortunately, there was a bed bugs in one of the rooms in our wedding party. The manager was horrible , didn’t provide good customer service and just said some one from Marriot will contact you. The second incident, was that a fire alarm went off at 3 am and everyone on the floor was awoken from it.