Hotel O Townhouse Oak Grand Orienchi
About Hotel O Townhouse Oak Grand Orienchi
Hotel O Townhouse Oak Grand Orienchi offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as express check-in or check-out and luggage storage are available to accommodate your requirements.Should you desire access to the top entertainment in the city, assistance can be provided by the hotel's tours.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay.Smoking is limited to specified smoking zones.Each accommodation at Hotel O Townhouse Oak Grand Orienchi is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and air conditioning for guest convenience and satisfaction.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.
Amenities
- 24-hour front desk
- On-site dining
- Café / coffee shop
- Express check-in / check-out
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Nothing Upon arrival, the hotel refused to check me in because they said they were overbooked (I did not receive any prior notification either from Booking.com or the hotel). The sloppily attired front desk staff (without any uniform or name tags) then demanded for cash or bank transfer to guarantee my 2nd night stay (I booked for 2 nights) even though the Booking app expressly specified that the guest should NOT pay cash. The hotel then kicked me out at close to midnight (I landed at CGK airport around 2100 and arrived at the hotel at 2250). Several days later, I was very surprised when I saw the bank's notification that the hotel still charged my credit card in full since the hotel recorded me as a "No-Show" in their system (very dodgy)! I then lodged a complaint with Booking.com with all the evidence including my photo at the hotel's front desk. Booking.com reviewed my case and have sent a request to the hotel to process the refund. I have yet to receive the refund. Booking.com also promised to add this hotel to their complaint tracker and will be forwarded to their Quality Team for review and if this hotel does not pass, there is a possibility that this hotel will be removed from Booking.com's listing. I have browsed other mainstream travel portals and found similar complaints by many other guests about being denied check-in and/or demands for additional cash payment by the front desk staff (seems to be a pattern here). So, do NOT ever consider this hotel ! I have also lodged a complaint to OYO Indonesia and have received positive feedback.
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Nothing Everything
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It was dirty, no window, bathroom not good
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Near MRT station, easy to find food and transportation, good AC ( new ) Elevator was broken, bathroom still need some cleaning, the shower need to be change kinda old Pillows are old and need to change asap
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Almost none
