Southbank Hotel by Marriott Jacksonville Riverwalk

Good

Convenient the Vystar arena we were attending for a concert. I wasn't aware that parking wasn't including in my reservation until I checked-in. That was the first time I've ever heard of having to pay a separate charge for parking somewhere you have a booking at. The bottom of the shower wasn't cleaned well and there was a good bit of remodeling being done in the main lobby that was all walled off. I was expecting to see what had been shown in the pictures.

No fan in the bathroom. Elevators smell bad.

Location and the friendliness and helpfulness of the staff. In my room: no hairdryer, no microwave and no mirror except over the sink in the bathroom. Also my room smelled musty.

Great location…room was clean…nice restroom Currently remodeling and pillows were small

Excellent staff. Very friendly and helpful.

Superb

Pleasant

Great location

Superb

The hotel was nice with a beautiful view, but is also under a lot of construction right now, so the lobby and bars are not accessible completely. The parking lot is confusing as to where to park and no one tells you where to go. There are no door hangers to hang towels or long garment bags.

Location was excellent. The room was spacious and very nice. Only issue was the hotel is currently undergo renovations in the hallways. Currently renovations are being done in the hallways

Was expecting it to be on the river You have to cross the street. It was under construction restaurant was limited. Beds were hard as a rock. Would not stay there again.

Exceptional

Clean, friendly hotel staff Valet lost the keys to our car, actually left them in another car that had left the property. Thankfully they returned and we were outside (2 hours later) and I overhead him saying @these aren’t my keys-ran over and pure luck there were our keys. **valet is independent from hotel

the location and the room

Good

Passable

Passable

The location is the most convenient The property is currently undergoing renovations, so some areas are not completely clean. Additionally, the hotel is quite old and shows signs of age.

The location was nice. A lot of construction going on. Only one area for elevators and the halls are long to get to them.

Very good

Upon checking in, we found the hotel undergoing a co.plete renovation. Most of the main lobby closed off and the bar moved to the restaurant. The elevators were also being renovated and taken out of service 1 or 2 at a time out of the 3. I would have expected Expedia to have some type of construction notice when booking. I always stay at the Southbank when in Jacksonville, but this had to be the most disappointing visit EVER!!! Call the hotel beforehand to confirm status of renovation to avoid any issues.

Under construction & the rooms did not meet the perceived assumption of "NICE" like the property pictures show

Everything 100% Satisfaction !

Nothing $178 for one night close to riverwalk but parking is $17 there was a dog convention no one listed it was barking dogs 24/7 the entire night not worth $200 at ALL

I love this hotel and have stayed many times. This time, they main lobby and bar/restaurant was under renovations and I couldn't enjoy the ambience for dinner and drinks as I have previously. In spite of the inconvenience to me, the staff were also inconvenienced but they came through with flying colors. From the valet, to front desk, to waiters and bartenders, the entire staff was AWESOME!

This hotel is under-construction. My suite was not clean, light was coming through the door to outside and the connecting door. I couldn't access the business center. The gym was tiny. Bugs were able to come in through the cracks in the doors.

Staff was great...both friendly and helpful, good restaurant, quiet hallways, room was clean, nice view of the river from room.

I would definitely stay away from this property right now. I booked two nights through hotel.com and they never told me the property was under construction. We had no room service and roaches in our room. This was not the Marriott experience I’m used to. They were nice enough to give me some Marriott points, but at the end of the day, I did not receive the value for the money I spent for the room.

Surrounded by derelict buildings, the property has a bombed out chic vibe. Construction dust is thick and plastic draped everywhere. Staff is apathetic and our room was untouched for 5 days by housekeeping despite requests. This place has deteriorated in 2 years. Avoid!

Nice hotel very close to downtown, parking was easy even though there was a fee ( not by the hotel), staff check-in process was quick and easy, breakfast buffet onsite was very good with great variety, also had the option of ordering from the menu. Beds were extremely comfortable, rooms were quiet, would probably stay here again.

The service was equally disappointing. The front desk appeared understaffed and unorganized, and staff members seemed unfamiliar with basic guest service procedures. Housekeeping was also below expectations, and the room was not cleaned to an acceptable standard. Overall, the combination of misleading advertising, ongoing construction, poor customer service, and cleanliness issues made for a very negative experience. I would not stay here again and cannot recommend this hotel to others.

I chose this hotel because I had been on the road for quite a few hours and I wanted to sit at a bar and have a drink. The very first photo of their hotel is their bar and that’s why I chose it. Nothing on Expedia said anything about the hotel being under construction and unfortunately, there was no bar to sit at. I didn’t mind the dust so much but again it wasn’t listed that it was under construction. I believe it’s gonna be a beautiful hotel once its all done though.

Things that aren't right: The rest of the check-in staff was morose and useless. Check-in took much longer than it should The hotel lobby is undergoing massive renovation -- it's ugly and dispiriting. In fact you could say that about the entire hotel: the carpet is blue and brown designed to hide dirt but ultimately just ugly, the hotel rooms are like prison cells as they have zero artwork on the walls, the lobby interior is grey concrete and exposed pipes, and there currently is no bar area. Why the renovation isn't disclosed on the hotels.com website is a mystery as we would haven't booked. The hotel phone in our room wasn't working at all and the TV kept asking how we were doing using some name other than our own. Finally, there was a function in our hotel on the night we arrived that prevented us from parking in the on-site lot we had already paid for -- ultimately, after driving around for ten minutes and finding nothing, we had to find an attendant and use valet parking. All this on top of an ironman competition weekend where the hotel raised its room rates 2-3x above normal -- you can only imagine how ripped off we felt. I have stayed at Marriott Bonvoy hotels in a number of cities and generally felt they were good and fair -- this one falls so far below the standard that Marriott should be ashamed.

There was a lot of construction on the property and the staff were frustrated. Check in was slow.

They were renovating which wasn't nice to see!

the restaurant was awful.

Shower wasn't clean,no black out curtains, most of the building were under construction, towels were dengy,ice machines were very far away from room.. i don't recommend.

Fire alarm triggered and told by valet it happens all the time. No lobby restrooms due to construction

It was a little lacking

One night stay. All was good

The room itself was okay, but it did have a noticeable mildew smell. I do want to recognize the front desk receptionist, who was very polite, professional, and apologetic about the situation and the lack of disclosure. As a guest, I expect better transparency and standards from Marriott, as this is not typically the experience associated with your brand.

This hotel was deceiving. Affiliated with Marriott i am very disappointed. The person running the valet made us park our own car and did not assist us with our luggage. The hotel is run down and under construction. The bed was horribly uncomfortable the bed linens were low quality. Extremely disappointed.

Our stay was very pleasant and the food both night and morning was great!

The hotel is under construction. The suite doors were not secure. Light from outside was visible around the entire door to the hallway and to the connecting room. The plastic around the door of the connecting room was visible and they started construction in the adjoining room at 7am.

there were renovations, however a lot of things didn't work in the room. i.e microwave t.v remote, and the lamps

My staying was horrible, the hotel is in construction and they did not inform us. The room was nasty with the “ new upgrades” damaged. The walls are paper thin so don’t go with minors!. The next door guest hold a party until 3 am and did not consider others. The amount of noise in the hallway was insane. I have to early check out and move to another hotel. Not recommended at all.

We didn't expect parking fees or the reconstruction and dust.

this property is currently under a major reno/contruction. it was not mentioned on hotel website or hotels.com that i saw, but maybe i missed it, so dont go by the pictures. that said, think when done it will be nice hotel. is older, rooms ok, need better lighting, nice shower soaps. great location, for us anyway. on the river, riverwalk. nice area, walkable. bar and restaurant onsite are in a temp status but was fine, staff was great. booked the breakfast for 2 $10 at time of booking great deal, cooked to order off menu. would stay here again, after the reno

Rooms are nice

This property is currently under construction which is gone, but HOW ABOUT PUTTING THAT ON HOUR WEBSITE! Also, partial river view doesn’t have microwaves in there room it’s on the first floor, Smh

We’ve stayed here numerous times in the past, which is why we came back. We were not told that the hotel was being significantly under construction. This was loud, noisy, messy and inconvenient. The room was nice enough. Parking is $16 for self parking and $22 for valet parking, where it was previously free. The outside is also poorly maintained with many broken sidewalks.

Clean room. Property under large remodel. Ck in people were not friendly

Under construction

All in all, we would stay here again. Close to VyStar Memorial Arena which is why we stayed here so that’s a plus.

Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel.

It was fine for the money. Close to downtown.

The staff was great especially Miss Dee and Mary the hostess.

Hotel was in poor shape. Smoke detectors in the hallways were taped up, so they couldn’t have worked. Linens on bed were terrible. Pillows were tiny. Towels in bathroom were a mix between cardboard and sand paper. Fire alarm went off at 1;30 am, all guests were left standing outside and no one notified us that it was safe to go back in. We eventually just went in on our own.

Hotel was in the midst of a much-needed renovation. It would have been nice to know this prior to our trip. At the restaurant, which only had a handful of customers, we ordered a drink at the bar and food to go. The bartender was extremely inattentive and actually stood with his back to us talking with a couple of guests. It took almost an hour to get a sandwich to go from a restaurant with limited customers. We reserved a river view room and this was verified at check-in. Our room faced a parking garage and a roof top. When questioning the front desk, we learned that their rooms were incorrect in the system. A refund of the difference in room charges would have been a nice gesture. This property definitely isn’t reflective of what I expect from the Marriott brand.

Unimpressive from location, condition, cleanliness, staff, parking, and pets. Selected bc pet friendly hotel. NOT pet friendly. Best I could say would be - pet fee. No place for pet to go, no staff could guide us in where to take our pet for the restroom. Massive renovation, hotel empty and open, unlocked rooms on the floor which was just creepy, linens stained and in need of replacing. Carpets old, hallway walls needed repainting. Just pass. The price was enough where even a low end moderate hotel would have been better. I would liken this location to a super8. Just PASS.

Hotel was undergoing renovations, which made for some inconvenience.

Very clean. Bed fairly comfortable but pillows were awful. Staff was friendly. It was nice but nothing spectacular. Pretty good prices.

Great hotel

Did not clean the room on daily

Didn’t eat breakfast

Excellent location - across from RiverWalk. Great restaurant adjacent to the hotel - Chart Restaurant. Views of downtown. Avis/Budget car rental on site - so convenient.

The staff were helpful and accommodating-great! Breakfast was awesome. Location is right on the Riverwalk. Renovation is underway in many parts of the hotel.

Under construction. Awful experience.

Hotel was going through renovations which limited some things. The staff was excellent and made the most out of every situation. They too are navigating through the renovations. Will go back once renovations are complete, want to see the end result.

Great service by the employees

Good

Under a major renovation. Our room was clean bed was comfortable,we didn’t hear any noise from the renovation The pool area was not inviting. No real area to relax outdoors. We had dinner at the hotel. Staff was friendly food was good.

They need to advertise upfront that this hotel is currently under major construction.

I don’t recall the woman’s name at the front desk who took it upon herself to get me towels. She went above and beyond her duties to take care of that for me.

The hotel was under construction no one told us this before we booked! Also our room wasn’t very clean there was hair everywhere. Staff wasn’t the most friendly

Average

Clean room, comfortable bed. Nice location on the river.

We love the comfortable beds, staff and quiet convenience of Southbank. Great value. We stay here often.

We love this hotel.!!!

They didn’t tell me the hotel was under construction. My tv was broken also

Clean and tidy. A bit dated and at the time of staying, some works going on in the venue. The bar closes fairly early for a Hotel.

It was a short stay, but staff and the facility were great. Did not have a chance to use any amenities. Would go again.

We needed to change hotels and they made it very easy with no additional fees for the change in our plans.

Had so much fun

The hotel is doing some majir renovation.

Hotel was nice but they were also in the middle of a remodel. Ended up in a handicapped room for so e reason they had nothing else available. Was also under the assumption that we would have a Riverview but I don't think any of the rooms are actually Riverview. Bed was comfortable and room were fairly clean. Wifif was very sketchy at times so we just used our hotspots when needed. The restaurant next to the hotel "Chart House" was amazing, I would recommend this hotel again but I would wait till the new construction is completed.

The parking is far unless you got valet

Staff is very friendly. However, this hotel is under active construction. I didn’t know that before booking.

Common bathrooms were dirty, hotel is under construction

The last time I stayed at the hotel was back in 2017. After this stay in 2026, I will never go back, rude staff, on top of construction, I won’t mention the bad drinks at the bar.

It should be mentioned during the booking that the entire hotel is under construction.

Property is under construction. Cleanliness was not the best. The hotel does need updating. Most staff were wonderful. Some staff were not.

Construction was going on when we stayed

Clean quiet and welcoming

Staff was excellent! But there was remodeling going on so it was noisy, the showers leaked all over the bathroom, had to use towels to walk on, the breakfast wasn’t worth the extra money, it was a “free” breakfast at best. Not made to order. There was a a/c vent in the shower, the toilet felt like it was loose. Definitely not the Marriott top quality I’ve stayed at recently.

Over priced for a hotel in the throes of construction. Not in a great area Breakfast (paid for separately from stay was pricey for the average hotel buffet to hat is typically free in other places. But did the job for a 2 night stay.

Great

Toilet was running the entire time The construction while trying to relax in the daytime was a bit much 2 people tried walking in our room before checkout thank god we had the latch on the door

Room and Amenities

Staff was nice and respectful

Room was good but the construction at the hotel sucked

There were people being very loud in the hall and in the room across the hall from us that night. They were laughing very loud and talking loudly. People were coming and going from the room constantly and slamming the door. I reached out to the front desk three times between 10 PM and midnight and nothing was done. I had to leave my room at about 12:15 AM to talk to these people on my own. It was very stressful. I complained the next morning and The hotel would only give me a 10% discount because I used Expedia. I am seeking more compensation for this awful experience.

Very clean and spacious

Nice room and located right at River walk. Ruth Chris’ restaurant is right there and was outstanding

The room was not attended to during my stay, the bathroom towels were not changed, nor were the sheets on both beds. Understandably, the hotel is under construction, but for the price, the sheets and towels could have been changed.

The room was clean. The construction was a bit loud. The parking lot needs repairs. There are potholes.

We checked the hotel bar prices - $12 for a glass of wine I can buy a bottle of for $6; not a good look. I get it, hotels and airports raise their prices for no reason, but you're essentially selling Barefoot wine for $12. They also didn't have any place to buy amenities which made it difficult to get a few things because it's definitely not a walkable area. No worries, we stopped off at the grocery store - but when we needed water at the end of the night, they only could offer us 2 tiny bottles because "that's all they had". The staff was very friendly. It was only a 6 min Uber to the Florida Theatre. I don't think I would stay here again.

The location is convenient, and the atmosphere was relaxing. The only small suggestion would be that the towels could be a bit newer, but that didn’t take away from the experience. Everything else was excellent, and we would definitely stay here again. Highly recommend

Room was spotless, staff were nice and helpful.

Good location, comfortable and friendly staff.

Easy check in, staff was very helpful. Convenient location.

Clean room. The breakfast I have paid but I need to pay for juice additionally.

Clean room and great staff

Loud music from other rooms way into the early am. Had to call front desk 3 times to address the problem.

Staff was great Traveling around the country this is the first hotel with no blackout curtains, fact is only sheer curtains, no shade Really sucked trying to sleep with outdoor spotlights lighting the room

Room was ok. Parking was not clearly marked and there was a McDonald’s French fry on the floor in front of our room for the duration of our stay. We didn’t put it there, and legend says it’s still there to this day.

Staff were incredibly nice and patient with questions. The location of the hotel was great. It was also very clean.

Room was small but adequate. Plugs did not work to charge my phone, etc. Was not told that their was a $100 deposit just to use it for paying to park?? Never stayed in a hotel that you had to "pay to park" there...

Clean and neat room

The room was a little disheveled. Not all the lights work. There were really small pillows and only a couple of them. The bathroom had a strange smell but the staff was very friendly

Nice room courteous staff

By travel bags were stolen in room, suspectfully from workers cleaning the room

During a five-day stay, the room was never cleaned. The facilities are in poor and outdated condition. The bathrooms had a constant unpleasant odor. Additionally, the surrounding area felt unsafe, and the overall environment was negative and uncomfortable.

Room was ok. Was not a fan of there being no breakfast included with the stay and they give you the option of paying $17 to self park or $22 to “valet” but I understand the location being downtown only allows them a small spot as far as parking spaces goes. I just wish. That aspect were brought to my attention before I booked, but it is understandable that they do not want to advertise their product by saying “by the way, we don’t give you free breakfast and you have to pay extra for parking here”. Other than that, this day was OK. You can tell the place is going through renovation but the location was a great spot right by the Riverwalk which was nice to enjoy during the daytime. Hoping they eventually get to the level of what is expected in all other Marriott locations.

Hotel very nice, and clean! Two guys at the bar (bartenders) were Awesome, very friendly, and attentive. Bar area was full of people socializing, but the guys kept the drinks & music flowing with a smile. They made are stay enjoyable

Poorly lit lobby and shower was dirty. Beware! The lobby had limited lights on during the our entire stay. I had to clean the shower before use. Service was awful. Our 2nd night, the 2 comp bottles of water was not in the room. When asked about it at the front desk, we were told they had non and did not plan to restock. Hotel may have been under renovations, unclear. Reviews were good on Expedia but it does not live up to the Marriot brand.

Excellent place to stay.

Room was nice and clean

The room was basic, less than we expected from a Marriott in this trendy location. There was an atmosphere of something gone wrong here--emptiness, indifference.

The friendly staff! The best bar staff ever! AWESOME!

The room was very clean. The staff was friendly and helpful. The best part prob was the bartender/waiter in the lounge. We had dinner and he was very uplifting, friendly and funny. He made us feel better on one of the worst days of my families life. Thank you Christian you were a highlight. The parking is ridiculous and needs to be addressed

Check out is 11.

Yes

Friendly staff, clean room. Enjoyed our stay

No toilet paper in my stall, no soap in any of the soap dispensers, and no hand towels coming from the 3 towel dispensers. There was a nearly empty soap container on the counter along with one paper towel roll for 3 sinks. I was there 1/17to 19 and it was the same all days. This was the bathroom by their restaurant area. They only clean your room if you request it. The room was basic. Pillows not soft. No closet but just a cabinet for storage. Noisy heater window unit. Tv didn't work in first room but later fixed as I was switching rooms. No hairdryer in second room but employee brought me the one in my old room upon request. Just avoid this place. I was there with relatives celebrating a family reunion and none of us liked it. Marriott can and should do better.

The bar 😂 and the restaurant had a good variety of food. Overall it was close to the marina although it was a little cold for us but we still enjoy a small stroll. It’s close to a few other restaurants to walk. It just needs a little store or working vending machines but nothing the near by gas station at walking distance couldn’t fix but since it did rain on us one day could have been helpful.

TV did not work. No vending machines.

Staff was courteous but we had to ask for towels and the hot water never got above tepid. The hotel did respond to our survey saving they would look into the hot water issue.

Did not get a chance to have a meal in their restaurant. Did order some appetizers at the bar they were very good. The beds were very comfortable. The young lady at the reception desk could have been a little more friendly but overall I was very satisfied with the room. One drawback was the $16 charge to park which I don't remember seeing on the description. Especially since the parking lot was completely around back with no doors except the front doors to get in through it was a long walk

Free coffee in the lobby in the morning and coffee machine in the room. Only issue no safe in room.

Waited for a cart for nearly 45 mins

Room was spotless and the staff was courteous

Excellent check-in, staff was GREAT and room was spacious, clean and comfortable.

Friendly, helpful staff. Comfortable bed, large counter space in the bathroom.

Clean room great showers and fair pricing.

The staff was great and check in was easy. Rooms were nice and clean. The shared areas were nice as well. The area around the hotel was amazing, definitely go on the Riverwalk. I would stay here again

Room was fine - bathroom could have been cleaner and had a strong metallic odor. No hair dryer or ironing board. Restaurant bar was incredibly loud.

The staff was amazing. The hotel itself could use some upgrades.

Bar charged a $2 upcharge from $16 to $18 for a 2/3 full martini because I asked for Titos! (often the well)! I wonder what they would have charged for Grey Goose! Also, they charge $50 non refundable for a cat at the "pet friendly" hotel. I get maybe $25 tops! Not up to Marriott standards!

Yes

Clean room,nice room,friendly staff..location

When checking in was charged $50.00, when I already paid, also Went to the bar n restaurant where I was not given a receipt suppose to get an email, which I did not , was charged more then what I agree, getting, also no vending machine or ice machines, was not clean, very disappointed

Staff was great and i enjoyed the rest!

Very nice staff, rooms were clean. We were in town for a Jaguar game, we were able to park at the hotel early, before check in time and take the water taxi, which is very close to the hotel, right over to the stadium. Perfect location and accommodations for doing anything in downtown Jacksonville without having to drive downtown.

Great staff, super friendly and very accommodating! Had a few renovations going on but nothing that would make me not want to stay. Close to everything downtown! Lots of local bars and restaurants and great walkable path on the riverbank! Great place if you’re coming for a jags game or other events!

Amenities needs improvement and hotel is over due for a major renovation want be staying here again

Great staff, easy parking. Good eats

While they were renovating the hotel and I didn’t feel the room was truly worth the price, what really stood out was how friendly and accommodating the staff was. We had to wait a short while for a room and they gave us a coupon for free breakfast and a free dinner. It made all the difference. Thank you so much for hosting our stay!

Room was clean and comfortable.

Very clean great staff 10 /10

Always a great stay

Parking was a bit confusing, but we were able to find a spot and make it work in time to prepare to enjoy the game the next day. Room was mediocre with a mattress that left a lot to be desired, but the proximity to our planned events made the area worth it.

All of above!!

Staff was friendly and very helpful. Room was clean and nice amenities-nice pool and lobby area.

Rooms are very clean. Easy check in process

My mom and I were very satisfied with our stay at this establishment. While it was an older hotel. It was in good condition and we felt very safe. The staff was especially nice and very helpful with any issues that we had which were very few. The breakfast was very good and Michelle our waitress was a very sweet, kind young lady. I would stay at this sweet time young again if I was in the area.

The breakfast was really good, cook to order for a fee but the prices were decent.

The partial river view that i paid for was a joke. The view was just past the roof.The housekeeper disturbed my rest not once but four times! Totally unacceptable as i had a do not disturb sign on the door. I was there for one night and just wanted to sleep in. The first time she banged on the door at 0830 am 3 times till i finally woke up. i thought i was dreaming. The fourth time around 1030 she attemped to enter my room while i was half dressed and the room clearly was occupied with the door not disturb sign posted. Totally unacceptable and inconsiderate. Communication has to be better. I paid a pretty penny for that king sized partial river view room to no be able to sleep in and feel rushed. Disappointed in housekeeing. Im pretty sure they are able to see when a guest has checked out. Luckily i had the deadboat on the door.

Lovely

No mention in the ad or anything about the fact that the hotel is in the middle of renovation. Not in good shape. Market place closed. Very disappointed

Average hotel. Rude woman working at the bar

air conditioner unit did not work properly

This hotel was under renovations, definitely not what I expected. The room was average. Not my usual standards. I would not book again!!

Besides the lobby being blocked off do to repairs. The wait to check in the young man was working alone while his coworkers talked. I didn’t get the room I reserved the room was not clean and the drapes was hanging from the window. Will not stay here again

Terrible checking experience

Very nice

While I understand the hotel is undergoing updates and I appreciate that however the room had a musty smell to it when we arrived. Had been at the hospital for many hours after driving 4 hours to get there. And seemed like they were keeping to A/C off which caused the smell. Also, the pillows were trash. Taking old worn out pillows and folding them to look like euro pillows does not work. They are still worn out and flat. Please, please just buy new ones. The beds however are pillow top and amazing.

Obviously this is a hotel that is in the process of being revamped. I expect that Marriott will continue to turn it into a very pleasant property. Even so the room was warm, quiet and clean. Great place to start. Good luck Marriott.

Bar closed at noon and again at 10pm. Ice machine broken and housecleaning knocking at my door at 9am when checkout is at 11am. Something is not right here.

Room was dirty. Not sure if blood or red juice was all over the desk. Gross

Great

All the staff was professional. We left some personal items in the room and got everything back. Thank you South Bank Hotel.

Good service reception very good women

Food was bad, my toilet had unflushed toilet paper in it and the parking was $16 for a sketchy parking lot with homeless people cutting through it every time I was out there. Expensive bar with terrible service. Last time I stay there. Sorry.

The whole process was very smooth . Enjoyed the hospitality

Staff was very helpful, rooms had problems was move three times for different reasons.

We liked our stay

Great service, location, staff and food!

Clean, comfortable and convenient

Bed was soft, room was clean, dinner in lobby was great, area surrounding the hotel is terrible, not the hotels fault but dirty downtown area, everywhere outside the hotel smells like weed. Jacksonville is just not a great city..

Standard fare buffet style. Scrambled eggs, bacon, French toast, etc. would have preferred some more variety and something healthier

On November 10th, I was profiled by the bar staff at this hotel during my stay. My fiancée and I went to the lobby bar for drinks, and after I briefly left to use the restroom, the bartender (“Caddy”) called over the radio for “Milton” and “Zach,” seemingly assuming I was trying to leave without paying. When I returned, both my fiancée and I noticed the tension and stares from staff and patrons. The bartender then nervously said “nevermind” over the radio, apparently realizing her mistake. Another bartender, Zach, later offered us a free drink—likely to smooth things over—but I declined, feeling humiliated. This experience left me deeply uncomfortable and disappointed. I plan to report the incident to hotel management and corporate.

Hotel Dated . Rooms were clean but staff was cheap on towels. Carpet in hallways needs replacing. Elevators were jerky and doors closed to quick. Could not use the pool beacause they were jack hammering and noise and dust everywhere, no 24 hour coffee , hotel was under construction everywhere. Not up to the Marriott brand.

Room was not great - ac pumped out musty air - wasn’t hot out thankfully so we left it off Towels were off white and not enough of them Counters were not cleaned Toilet was running and the sink was clogged so didn’t drain properly - not very happy this time.

Didn't have breakfast

The staff went above and beyond. They were very accommodating and helpful. I didnt give five stars because i had no idea it was pet friendly and walking through the lobby, in evening wear, dodging poop was unexpected.

Great

Room was clean. Not happy with a hidden cost of parking lot fees

Staff, clean room..

Super comfortable bed.

Love this hotel

Good variety.

Renovated and pretty clean. Staff are friendly.

This was a great hotel to stay in the employee’s we’re very helpful in where to eat , entertainment and more

The open atrium with tables and bar and alcoves with fresh water and morning coffee created a friendly and accessible atmosphere. It's proximity to the riverwalk was an invitation to stroll and admire the St. John's river - especially the downtown lights in the evening.

Mrs. Dee at the desk is a wonderful, compassionate humanIm hoping to be refunded for 10/21. We moved to another Marriot property that was better suited to our needs.

Na

I requested a microwave and never heard anything about it. Every room should have a microwave. Ice machine on the 5th floor was broken. For being disabled, long walk to get ice. Fix whats broke.

Walls of room had literal dried boogers wiped all over it. The front desk was talking about being hungover and going “doo doo” while I checked in. Asked for a glass of wine at bar and was given a tall soda cup when the shelves were lined with wine glasses. When I politely asked for a wine glass the bartender grabbed a glass, threw my wine into it and pushed it to me and walked away. This place is on its last leg unfortunately. And the Chaet House next door looks abandoned. No sundries or gift shop. Just VENDING MACHINES lined up in the lobby. Four deep. Won’t be headed back here unfortunately.

So disappointed. We drove to 3 sketchy hotels before I finally said I’ll just book a known entity and enjoy. 1) cigarette butts/ashes all over the pool area 2) I had kids at the pool so ran to the bar for a quick pizza/fries order, for some reason he did it as room service and hours (over 90 minutes later and a lot of back and forth) finally tracked down our subpar food. Then the breakfast service started 90 minutes after we woke up, so after paying for it at check in, ended up giving up and going out to eat. Hotel would not reimburse us this cost - would never stay here again

Was nice and convenient to the hospital where I had an appointment. Would have preferred better view than the building rooftop but beds were very comfortable.

outdated facility, limited entertainment options around the hotel, poor staff experiences

Room was clean, location is great for access to the Jaguars football game.

We could not find parking because the hotel was hosting an event and did not assign parking for hotel guests only. It was raining and we drove around neighboring streets to find parking. We called the hotel and they said there was nothing they could do. After 30 minutes we got a parking spot. Check was slow because only one person was working. No manager was working! Another hotel employee was eating at the front desk. Not the level of service I expected based on the price and rating. I wouldn’t never go back.

Decent room

Awesome stay! clean comfortable and staff were very helpful and friendly

Clean

Southbank is my referred destination when visiting Jacksonville. I’ve been coming down for 7 years. I always recommend Southbank to friends/family.

It was Clean. The staff was fantastic

Very close to the Jaguars stadium. Very close to the water taxi over to the Jaguar stadium. Nice bar open. The bed was very comfortable. Room was nice. The view from our window was the Jacksonville Jaguars stadium and the river.

Not too much else close by other than a handful of restaurants that we could find. Overall great stay though!!

The staff at this property were the best part honestly. From the valets who greeted me daily to the front desk staff who quickly rectified an issue I was having with the TV in my room to the bartenders in the restaurant. Everyone had the best disposition and always greeted me with a smile.

Shower and bed were fantastic

Great bar and bartenders, food was great too, the bartenders made our night fun, we didn’t even leave the hotel!

The Hotel itself I’m sure at one time was beautiful. The Hotel has such potential. The room felt like a motel 6. Just not finished! very cheap furniture. We called the desk each day of our stay to report the microwave and tv being broken. Serviceman came to our room on the last night at 830 pm and was unable to remedy. Due to cleanliness of common areas and broken appliances I won’t be a return customer.

IT DIDNT LOOK LIKE THE PICTURES

M

Stay was great.

Breakfast not included

We stayed the weekend for my son’s 10th birthday. The room we booked online was not available at check-in. Ms. Dee was very accommodating and upgraded us to a top floor suite. The hotel was clean and bright and the food in the cafe was delicious. We will be back!

The room I was given on the fourth floor overlooked the lobby. I could hear people speaking loudly past 10 p.m. The area is pretty dead around the hotel.

Not your usual Marriott, weird layout , dark, room didn’t have a view of the river as described, nothing around it for restaurants or fun. Jacksonville downtown isn’t nice in general.

This hotel was fine. It was a good location for us and we slept well. Can't complain, but nothing particularly special about it either.

The bartender was excellent

Nice, quiet and clean rooms with a nice location. Great views and scenery at Jax Riverwalk

This hotel was very clean and comfortable. The staff were friendly and we also enjoyed the selection at breakfast.

The fact that I had to pay $100 for incidentals when any other time i have been here its been $50...The fact that they took two $50 transactions makes me think somebody stealing...Not only that they gave me a paper talking about they wont have any water after 9am...this stay was worth only $50 to be honest with u...Then the lady at the counter gets a phone call from somebody in jail and basically walked away from me in the middle of our conversation to have the other young lady ask me whats wrong and im like the fact that yall just took an additional $100 from me after I had already paid for my room and i have some business that i needed to take care of and i did not budget for this. She tried to smooth things over but its nothing she could do at this point cause they already sucked all the money out of my account. And nothing about the incidental through you all was ever mentioned because if i would have known that I would have went to another hotel..They to busy trying to be the Hyatt and they could never be them. I stay to go on the riverwalk but part of that is closed like when they have all this stuff going on thats make peoples experience piss poor they definitely shouldnt be charging $100 for incidentals. Nor over 100 for this raggedy ass hotel.

Breakfast is terrible

The hotel us outdated and staff is careless

Staff was extremely rude especially in dining room. Rooms smell like mold and airconditioning is barely working-horrible smell coming out of it. TV in my room was not working. Property condition is below any standard.

Very convenient location! No microwaves in rooms.

I checked in at 11:30 pm. The floor of my shower was still wet and had a little hair in it. Once I started the shower I realized why it was wet. The water was just about flooding my bathroom. Breakfast is also a la carte but it was good.

I found this hotel to be okay. The staff was friendly and professional but I think the age of the hotel was disappointing.

Parking accessible, clean and quiet facilities.

Good location

Came for the NFL game very accommodating.

Not a bad place to stay although breakfast was overpriced for what it is

When we arrived at the hotel there was more than 50 people waiting in the lobby to check in. The staff at the front desk refused to check anyone in a minute before 4pm and they said they were booked at 102% capacity. At 4pm the line was every bit of an hour and a half long. Once we got into our room it was dirty (see photos attached). I attempted to call the front desk but did not receive an answer. I received a text message at 10:51 pm that my room was now ready. The noise from the lobby was so loud that I had trouble sleeping. The overall experience/stay was awful.

This hotel is amazing!! Staff were highly professional, trained and manerly! Breakfast was wonderful!!!

The check in was horrible. Apparently they weren’t ready for the big crowd coming in for the football game. Then when we got in the room. Bathroom had leftover trash from the people before. There was a water that was opened and left on the desk. Stuff on the floor, was not vacuumed.

We had a great time, the only thing I would’ve changed if I could would be the food service stay open until a little later. Did a concert and no food places open in that area after10pm.

On a positive note, the property is a ten second walk from the Riverwalk. The staff were also very friendly. Overall, it wasn't terrible. But it definitely didn't feel like a Marriott to me.

Na

Great facility and great staff.

Shower drain was bad!

The hotel and staff were amazing! Very nice hotel. The area around it Jacksonville just isn't the best.

I had a good experience. The staff was friendly, the hotel was clean and comfortable, and overall, the stay was pleasant. However, the only issue I encountered was the $16 parking fee, which I think is excessive and needless. Including this cost in the room rate would enhance transparency for guests.

Good property for a concert.

I can't complain

I like just the quietness of it. Did not like the room with how the window was built and where it faces. Some of the staff were rude and extremely disrepectful, especially the young black ones in the breakfast room. While some are extremely friendly. But, thanks for having me.

We've stayed here many times and always enjoyed it. It's nice, quiet, clean, the staff are friendly and helpful. For those interested there's a fairly busy bar off of the lobby as well as two restaurants on premise (room service is available). The Riverwalk, behind the hotel, is beautiful in the evenings for a romantic stroll or good during the day for a walk or jog.

Dated on the outside. The exterior really needs a facelift

It’s ok.

Great experience!!!

The property is located close to downtown Jacksonville and is in various stages of renovation. Most areas look great but some are still not ready for prime time. There are areas that are dirty and need to be cleaned (see the threshold going into the Pier 1515 restaurant. The staff and hospitality, room service and valet crew are all top notch, super helpful and friendly. They make me feel like they are all here for me to have a wonderful vacation.

.

Very nice place to stay. Staff explained parking and asked if an upper floor was okay before assigning it. Offered information about meals and service. I had a window room overlooking the river. It was all nice.

close to everything.

Grear

The hotel boasts gorgeous photos overlooking the river which is not the case. The front desk staff was rude and acted like they were bothered to talk. There was one set of towels and after asking still did not receive anymore. They took a hold out on my card and then says it can take up to 30 days!!! I am disputing to say the least. The room is small and cramped and the bed linens were dirty and stained. Definitely not staying again and not worth the exorbitant price.

It was a decent distance to the stadium. The hotel felt dated and the renovations being done are much needed. The shower felt like floor was going to give out. The outlets were loose. The entire curtain assembly fell to the floor when we tried to close them for the night.

I reserved a junior suite room. They are all on first floor which looks out to the parking lot and people are walking up and down visibly on sidewalk. The worse part was not having curtains for the shower. Not having sufficient towels to use after shower for each person in the room and not able to get extra towels to clean all the water on the floor from the shower. When room service came, they made the bed but didnt restock any new towels for us, as it was visible that we had to use the original towels on the floor. When we called the front desk, we were told there's no towels available for the night. In the morning, were told we have to come get towels at the front desk, if we need them to take a shower. You can imagine how inconvenient this was. The hotel grounds are poorly kept and the building needs new paint. I didnt feel safe nor did I feel like I was staying at a marriot hotel. Very disappointed with the lack of care during my vacation in Jacksonville, FL.

very first time I paid the parking fees for staying in hotel

I usually stay at a Marriott or Hilton property when I travel. This particular property is in need of updating. Does not represent a quality Marriot property. Room wasn’t that clean, the staff was nice.

The views of the river, fabulous. The staff, INCREDIBLY friendly and VERY helpful. It is an older hotel built in the 70's as a Sheraton but Southbank by Marriott has dine a good job keeping it up for the patrons.

Jaqueline at the front desk was awesome! She made the trip!

Property just wasn’t kept as clean as it should have been. The pool deck was absolutely atrocious.

The box spring on the bed was busted and the bed was too soft and not firm as i prefer a firm mattress, the bed was too liw to the floor. I paid for my room online then when i go check in i was required to pay a $100 deposit which didnt sit well with me, it said if paying online no deposit. This made me not want to stay here again.

It was ok the carpet was ripped and dirty… the whole place needs a remodel

Room had a consistent stale & musty odor. Carpeting in the room & throughout the halls heavily stained, dirty & worn, even frayed at doorways. Swimming pool rust on liner (floor of pool) dog feces and debris around pool edges. Parking is odd, dark and leaves you feeling unsafe and its $16 a day or $22 a day for valet in that same odd and dark place. Area also feels deserted. Staff were mostly very pleasant

Room was clean bed very comfortable. Counter staff at check in was more interested in eating her food than helping us. Staff never came to clean room we only really needed towels. Never saw anyone.

Very nice. Pleased with my room and stay overall.

You pay to stay there, then pay $33.60 to park?! They say they accommodate pets but no bags in the clean up station so you have to bring your own. The walls are thin can hear the person next to you playing music all night. Staff was not friendly

Upon arriving at the hotel we were informed that we had been double booked and our riverfront room was not available. We were upgraded to a room that had a partial view of the river which was disappointing as we specifically booked this hotel for the river view so we could sit on the balcony and watch the dolphins in the morning. However we ended up having a partial view of the river and could see the dolphins for a short period of time swimming by. Hotel was very clean. Bed and pillows were comfortable. Would book here again however I’d check into details on how to avoid being double booked in a room with this specific hotel.

River walk was good.

Loved my stay! In close proximity to the river, downtown, Jags stadium. Would recommend to anybody.

Very nice hotel.

It definitely looked different from the pictures, needs some updates. Room service hours were to short.

I enjoyed my stay due to staff.

Area surrounding hotel doesn’t feel safe, parking isn’t clear and the city will tow your car if not in the right place. Building was old and felt off. Beds were very uncomfortable and communication with some staff was hard because of language barriers. Walls were very thin and you could hear in next room without trying to do so. It’s not worth the price of the stay not good. The Hampton is nicer.

Very clean and a friendly staff.

Checked in at 1230AM, took 30 minutes for the desk clerk to et us in a room. The upgraded room with a view (of the downtown river) we had booked was unavailable!

It's always a pleasure staying with you all. The service is always amazing and my room was perfect and any most important comfortable ❤️

Great location by riverwalk

The rooms definitely need an overhaul!! Tiny closets with doors you can barely open. The bathroom needs renovation: we found rust , peeling on walls, cracked tiles and insufficient water pressure. Hotel appearance needs help. The best part of staying is the staff in all departments! And the hotels location to / on Riverwalk.

Every staff member we had contact with was friendly, helpful, and professional. This will be our ‘go to’ hotel in Jacksonville on future visits.

The problem was good, but they charge you too much money to park your car the room say queen bed, but it was full size bed very uncomfortable. There’s no microwave in the room no continental breakfast. Everything was overrated and overpriced.

Nice and quiet stay

The pool area could be spruced up a bit. And a Jacuzzi would really make the place incredible

It's always a pleasure to stay with you guys.

Sidewalks and parking need updating far from front door sidewalks unsteady cracks in concrete and at night no lights no security no golf cars to take guests to front of hotel no doors to get in from parking lot hotel parking . Not enough restaurants or availability especially at night gym needs a overhaul tv did not work mirrors cracked equipment need updating

Best beds ever! Clean! Quiet! Great bar! Reasonable valet! Our fav Jax hotel

On the downside, the daily parking was pricey-$16/day to self park. The maid service was spotty. Excellent one day, the next, not so much. Guess it was luck of the draw! Overall, we had a lovely stay and I would definitely recommend.

If you are staying downtown then this hotel is ideal

Chris at the check-in desk was amazing! He was very well mannered, respectful, and courteous. When there was a problem on the type room I was given, he quickly corrected and reassigned the pre-paid room requested. A keeper for the hotel industry.

It was on the riverwalk and close to some restaurants.

Incredible. Nice, clean and professional staff.

It was a nice place. I am used to more amenities from a Bonvoy Marriott (there were not enough towels, TP in the room and no sign for "do not disturb" we asked but did not receive everything, just the TP. No business center. However, staff was excellent and the hotel was nicely laid out.

I LOVE the beds! The Quiet! The genuinely kind and generous staff. We have stayed here a couple of times and even though this is an older resort hotel, it is super well-kept. Valets are amazing, front staff superb. The bar staff and food GREAT! We are big fans.

the staff was less then friendly. also had to change rooms and we were moved to a double queen out of a king.

Valet service , Friendly Staff

It's always a pleasure when we stay here ❤️

Nice hotel

The self park parking lot is a very long walk to the front door of the hotel. Not very convenient

Just not much walkable for restaurants etc. just felt it was average overall. Except great menu at bar restaurant and food was good. Breakfast was pricey and no simple things like granola with fruit. $14 meal and no option really.