Marble Waters Hotel & Suites, Trademark by Wyndham

I was raised if you got nothing good to say keep your moth closed.

clear room not very good staff ok air conditioning ok

The a c at the hotel was broke, and they did not warn us in advance. Hot tub was not working.The breakfast that was promised was not available as most of the guests canceled orNo one was there after finding out the a c was out. The receptionist at the front desk was very rude. Even to our third party booking agents not once, but twice. The actual room itself was clean and very comfortable.

Nice and enjoyable to visit

La ducha y el lavamanos no drenaban bien , pedí sábanas y me dijeron eque estaban encerradas y no tenían acceso a ellas no agua potable ni de agradecimientos

Exceptional

Rooms well Air conditioned but the lobby and elevator were not at all. Not sure what the issue was, but I never spent any time long enough to really care. Breakfast area was closed my entire weekend stay.

The room was clean and tidy, staff was helpful.

The staff were polite and helpful. The AC didn’t work in the lobby or the hallways so the building was really hot. There was makeup on the sheets so I assumed they hadn’t been changed.

I will NEVER book another stay at this hotel. The staff was very rude, and would NOT work with Hotels.com to correct a mistake on the dates I chose. They wouldn't even work with me to internally change the dates so I paid for a night I couldn't use. Awful experience.

Property was okay. Rooms were clean. What i didn't like was that you couldn't use the stairs as I like to use the stairs and the pool area at that time wasn't as clean as it should and there was no lights covering the pool.

Very good

It is hard to try to explain how disgusting this hotel is. They’re swimming area. Disgusting the walking into the entrance to the hotel no air-conditioned fans blowing AC units everywhere place is absolutely. I don’t even know how they’re open for the health department to come in there they have no restaurant their pool is disgusting along with the hot tub

Tried to check in early, the hotel wanted $60 so we waited and checked in later. I forgot my wallet so the desk clerk would not let me check in. My wife with the same last name and credit card was with me. They would not let her check in. We could check in only if I had MY driver's license. We went down the street and stayed at a Marriott. Please reverse the $122.53 you charged on my credit card.

Convenient location, great price, friendly staff Run down in desperate need of repair in lobby. Bathroom was dirtier than expected

The location and the front staff The room was misrepresented by the pictures shown, the pool was dirty, the hot tub was half full with cigarette butts floating in it, there was no complimentary breakfast as described on the site, no pool towels (like we really needed them), the A/C in the building did not work, the room was cold and dark with sticky floors.

Staff was rude, demanded my passport for id, stating drivers license wasn’t enough. Worst check-in experience ever. The lady should not be working with tourists…. She has her own agenda. Also the tv and ac in the room don’t work. The hotel is run down and not cheerful atmosphere at all.

it was a good stay...

Parking was fine and well lit. No A/C in main building looks like it’s been out a long time. Makeshift ac for lobby and floor fans down hallways. Elevators were filthy and smelt bad seems they tried to cover up the smell with a floral cleaner without really cleaning it. The rooms were a little less to be desired.

Nice hotel, very clean, helpful staff. Felt safe, location is quiet if you get the right room.

Good

The propriety was a bit old but maintained properly. They have ACU issue in the lobby but our room AC is working fine. The room is clean and the staff are friendly. And it was very to Filipino restaurant Jollibee and Valeros.

Great for the price

Convenient No maid service at all for a 3 night stay.

Convenient No maid service at all for a 3 night stay.

Hotel was cheap and simple. Pool was nice but hot tub wasn’t working. Overall, enjoyable experience.

Passable

Pool, gym

Location is in a good spot I had 2 rooms. One didn’t have a cable box so the guest was unable to watch tv. Called the staff and went downstairs to get assistance and no one was available. The other room had no shampoo or body wash in the bathroom. Didn’t enjoy the stay. Would like a discount or money back

Location is in a good spot I had 2 rooms. One didn’t have a cable box so the guest was unable to watch tv. Called the staff and went downstairs to get assistance and no one was available. The other room had no shampoo or body wash in the bathroom. Didn’t enjoy the stay. Would like a discount or money back

Very good

Good

bathroom was clean floors were filthy, lobby A/C was broken, linens were not on the beds when we entered the room. A/C in room was very loud and didnt work properly. Loud banging noises from ceiling vent in bathroom.

bathroom was clean floors were filthy, lobby A/C was broken, linens were not on the beds when we entered the room. A/C in room was very loud and didnt work properly. Loud banging noises from ceiling vent in bathroom.

phone did not work

phone did not work

Room was great but the jets in the bathtub were dirty and released black mold into the tub

I always stay here when I visit Jax so I love the property, just was not my better stay. They definitely were hospitable in switching rooms and accommodating. The young who checked me in on Thursday was amazing! The entire was great…customer service is always superb even security. AC Unit did not work and was assigned another room and the bathtub was clogged. I had to take a shower in a completely full tub. The inconvenience of switching rooms or even for the staff to come and check to see if there was something I was doing wrong with the unit.

I always stay here when I visit Jax so I love the property, just was not my better stay. They definitely were hospitable in switching rooms and accommodating. The young who checked me in on Thursday was amazing! The entire was great…customer service is always superb even security. AC Unit did not work and was assigned another room and the bathtub was clogged. I had to take a shower in a completely full tub. The inconvenience of switching rooms or even for the staff to come and check to see if there was something I was doing wrong with the unit.

Exceptional

Delayed flight. Came in at 1:30 a.m. Front desk was closed. They close from 12:00 a.m. - 8 a.m. w/ a security guard. She was great, but we couldn't get our room. Had to find other options at 1:30 in the morning. Filed for a refund and no one has been able to contact them.

Things were ok

The management clearly does not care. My wife and I stayed for 2 nights for work in the area. I picked the hotel because the photos made it seem above average and especially because they had a hot tub. The hot tub didn't work while we were there. Our AC would work for about 5 min then quit until we unplugged it and plugged it back in. The maintenance guy said it was as good as he could get it. The room floor was sticky. My wife asked for it to be mopped again. It helped a bit. There was no free breakfast. Wifi was very slow. The kerug in our room was broken. We got a replacement. They do not offer coffee downstairs either. In short, I won't stay here again. It was on par with a barebones motel 6, but worse because of the high price and non functioning AC.

The staff was terrible, the air did not work and it was awful

Online room photos show oversized sitting chairs in rooms. When I checked in was advised that all these chairs were removed. Replacement chairs very uncomfortable and unsatisfactory. Bait and switch?

Very disappointed, room pictures all show an oversized chair for sitting. I learned after check-in the chair has been removed from all rooms. Available chair very uncomfortable making you sit on bed to watch TV another bad option. 👎

The TV did not work. The day shift desk clerk was was rude and hard to get into from. The bath tube was dirty and the room was sparse with out dated furniture. I will never stay at this hotel again

This is a nice property, staff were nice. The first room I walked into was clean but as I was setting my things down, a bug crawled across the top of the bed. I took a video and went downstairs with my things and they were hesitant but after THEY went and looked at the next room they were going to give me, the handed me the key to another room. Both rooms smelled good but your feet stick to the floor everywhere you go and there is no carpet in the rooms. The room door would not lock. Only the top latch lock. However I didnt want to upset the staff. Not whatIi expected from a Wyndham. For the price, I was disappointed.

Room was dirty… very dirty and somebody walked in my room when the DND was in the door

No ac in building. Other then the rooms. To cold to swim. Ppl sas to loud during the night time staff didnt seam to.care.

Did not have st

DO NOT BOOK! Do yourself a favor and save the headache by avoiding this place totally. We never made it past the lobby and was asked to leave by the same lady that we checked in with. After checking in we went to dinner so we never went to the room. When we returned the front doors were broken (she said locked and to use the key card, that didn’t work) and wouldn’t open but a few inches so we tried to give a friendly nudge and she lost her mind and opened them from the desk. If you ask me it’s a trap to give people a hard time. When she asked us to leave I said gladly after you give me a refund. She refused and called the police (so she says) and told them a name of the hotel that was not the name of this one and stated it was alcohol related. I quickly corrected her as I had not been drinking and again asked for a refund. She repeated I would not get a refund. We waited over 30 minutes for the police to come and they never showed up but I needed to find another room for the night so we left. The next day I disputed the charge with my bank (I should have used a credit card, it would have been easier) and was granted the refund. After we got home from the trip I decided to look up the reviews on many other platforms and to my surprise there are deep dark secrets about this place. Don’t let the beauty of this place fool you, let the no cars in the parking lot tell you everything you need to know and steer clear of this place. There should be a zero star option.

Decent hotel but def not beats being advertised. No continental Bradstreet cofffee maker in room not working and no where to get coffee downstairs due to restaurant being closed. Pool was closed no water in hot tub 35$ fee for jets in tub. Ummm no. Nick Saban must run the bldg. doors lock at 8. If you get caught with a pet or smoking it’s 250 and you’re getting kicked out. Lol!

The front desk lady is so rude and unprofessional

Lobby no AC and room looks like prison

They are not friendly people. Irresponsible people.

yes

Very nice hotel, clean room and hallways. Courteous service and great staff. Good location. Close to shopping and beach.

The Hotel has really high tubs and it’s hard to get in and out of the and they have old chairs in the room that’s tattered and they take away from the room the Coffee maker in some of the rooms do not work,pillows on the bed are to soft and they don’t even offer a breakfast.

Staff was terrible, especially the manager. Bathroom was dirty. AC smelled like fungus! We checked out early. Don't ever stay here!

The check-in process was painful. Front desk staff were obnoxious and abrasive. Disrespectful and no sense of customer service. The room wifi, tv and phone were not working and the no one is available, front desk or housekeeping, to assist by 10pm. No basic amenities like toothpaste and the bar of soap was akready used. Just wondering how this hotel is managing to stay open.

Good location. Very hard bed and flat pillows. Small queen size bed. Room did not have a pull out chair or couch. Would i stay here again for the price. Yep.

Good

The room was

The lady at the front desk was on a phone call and barely spoke English. She took my credit card and ID without telling me what she was doing. She tapped my credit card for a payment without asking for permission or tell me what the payment was for. She handed me one room key, did not tell me where my room was or how to get there. The hotel had no A/C, water stains in the ceilings everywhere you looked. Walls were covered in condensation and texture was falling off in many areas. When I walked into the room, there was a nasty musky smell. Poor lighting did not help either. The bed was not made properly which made me wonder what else was not cleaned properly. I immediately turned around and went to the lobby to demand a cancellation and refund. The lady at the front desk was still on the phone and told me she could not do anything. I demanded the Name, Contact Number and Email to the Hotel Management and the lady at the front acted like she had no information for me. She gave me the phone number the front desk and told me again she had no other information. After multiple questions she finally gave me an email I could try to reach out to. This hotel is poorly maintained and does not match what was advertised. I would appreciate someone contact me ASAP to discuss retribution. I had to book at a different hotel last minute in order to have a safe, clean place to stay.

It was way too quiet

Pool and hot tub weren’t open. Room stunk. Restaurant and bar I don’t think have ever been open. I can’t believe Wyndham puts there name on this trash.

Made a reservation wanted to do late check in but they said i needed to do mobile check in called 3 different times and never were able to help me and took forever for someone to answer

Shower curtain was moldy, hair in the bathroom and on the floors

Not busy or used much. This place had a weird smell. You can tell it is not used the room was dusty. There is not a restaurant on property like advertised.

The air-conditioner was froze up and took almost all night to work. The bathroom was dirty the jets to the jaccuzi didnt work. The tv was not working correctly over half the channels didnt work

Parking was safe. Hotel was very empty. Lobby seemed nice but the room was quite sub par. The bathroom was nice but the room was missing furniture and the tv only had basic cable (no Netflix or prime sign in options) The elevator was shaky and the stairs are locked.

Nice hotel, would stay again.

The tub had sand in it from the last person staying in the room. Shower curtain had mold and just overall dirty. Place was just generally not clean. Super outdated carpet was peeled up in some spots In the hallway. WiFi worked well, decent location, and a nice front desk with good customer service.

From the time we pulled up in the parking lot, everything was on point. Friday check in and front desk clerk was very good and polite. The room was very clean all the way

Unfortunately my stay was poor hate saying that but for being part of the Wydanm family it was poor

Hotel needs yo be cleaner faucets and shower don’t empty, floor sticky

Water on the floor floors dirty. Tv no channels to see weather around area No jacks to charge phone

There wasn’t someone at the people ty to help me or let me in

Very good place nice and clean.

The property is in need of some upgrades.

The customer service was not there

We arrived several hours early and did not check in until 3pm; staff claimed our rooms needed to be cleaned. When we got into our rooms they were not as clean as they could have been. The hotel was empty as we never saw another guest in the 4 days we were there. We were not told renovations would be going on until we checked in. Guests are not allowed to smoke ANYWHERE on the property. If you wanted to smoke, you had to walk completely off the property - no designated area provided. No housekeeping provided at all. We had to ask to have our trash emptied, which they did, but that's all they did -- no fresh towels, no fresh sheets. In the bathtub, the drain mechinism was dismatled and sitting on the side of the bathtub. Do yourself a favor: save your money and stay somewhere else.

Hotel has been partialy renovated and it really isn't up for guests yet. No breakfast, pool closed, main hotel AC was being repaired. Nice comfy beds. Left at dawn .

Not good

I paid for 2 nights there and went up to our room. The tub was horrific. Looked like it had not been cleaned in weeks. Visible dirt all the way around the tub. I was refused a refund when i checked out early. Staff was very rude and incorporative. I gave it 1 star because there isnt an option worse than that. Just dont go there. There was no staff available after 11pm until 9am.

Ac broken in lobby. Staff at front desk not friendly. Mold on shower curtain. Asked for a few more pillows and never got them.

Not very clean

Very poor staff help and property needs attention

It’s not the cleanest and the waiting aren’t it’s very cluttered with random furniture. Breakfast is not anva even though its states in the reservation breakfast included.

I did like the space. So much to work with. It was dark outside & the bathroom in our room was dirty the sink had hair in it. The front desk lady told us we had to be there by 12pm because she needed to go home. The hot tub looked to be working but it was half full & dirty. I believe it was a big machine beside the hotel but it was very loud the entire time beside the pool. They definitely need to disclosed this information because I booked this hotel for the hot tub specifically. I’m very disappointed

I was not able to stay but is bring charged for service. I was under the impression i had a late check in

Hotel renovations stop at the lobby but the rooms are clean. Pool area is nice but the hot tub was broken. Hote has direct tv but it buffered every 15 minutes. No breakfast and the restaurant didn’t seem like it was operating atleast it wasn’t during my three day stay.

Dated but clean and good location.

The location was good for us. There was no A/C in the halls or lobby and the restaurant was closed.

The hotel was hot but our room had air conditioning. The hotel was clean and quiet. We could not get the internet to work so I had to use hotspot for internet. Nice big bed and friendly employees.

no shams on beds and AC not working in lobby and hallways

Used to be a good hotel, I don’t know what happened with it.

The air conditioning in the building was broken so the hallways and elevators were sweltering hot. Thankfully the room ac worked great. The lady at the front desk wasn’t that friendly, but I didn’t have to deal with her that much. Didn’t use the hot tub, but did notice a sign that it would be an additional charge of $30/day to use the jets in it. Seems ridiculous to me…

no ac in lobby or halls, pool closed, jacuzzi empty, room dirty, food and hair in dresser drawers, microwave rusted and dented, noisy, property generally unkept. Restaurant closed...none of the closed things listed as such on booking sites.

Finally someone came out and checked us in. Headed to the room and the elevator and common areas were hot and humid. Only a/c was a blower unit at the front desk. The room was also hot, a/c unit was blowing hot air even at 62°. When it cut on and off it sounded like a truck driving thru the room. We woke up sweaty and very disappointed at the horrible nights sleep we got. This is our second stay here and our last.

Upon arrival was not pleased with the appearance pictures online do not showcase the true property. The parking lot was extremely empty and did not feel safe.

disgusting and beat down. has a weird smell

Noise from bar somewhat loud

• Great location • 10 minutes from the beach •Bed was comfy CONS: • Tub & shower were filthy. I left to shower at Planet Fitness. • Room had no seating. Bed, nightstands, Dresser, TV, that’s it. And a bunch of empty space in the room. • Pool was absolutely filthy, hot tub didn’t even have water in it.

Property isn’t bad , the furniture is a little run down the couch was brown with whit spots and the black computer chair was peeling . It definitely was fine for the time . It was extremely hot in the building all over renovations are being done .

5star

Air-conditioner was not working anywhere except our room , which i was thankful. Old and outdated inside. Resturant was closed, permanently. Staff was helpful and gave us more pillows and a chair we asked for. Location was nice.

It was advertised having a restaurant and bar, which was closed. Also, the pool area was closed.

This property was rather run down and there was no fitness center, despite the label of one in the hallway. The restaurant was never open, there was a tattered leather chair in the room, and the A/C did not work in the common areas. It served the purpose of a 2-day stay just fine and was a convenient location to the beach and to breakfast spots, but I would not want to stay there again.

The bed was too squeeky. I could heat everything the next door neighbors was saying and doing

DO NOT BOOK! The website pictures are deceiving. Upon check-in, the front desk lady had a horrible attitude and talked down to me like I was incompetent. While walking to my room, I saw the restaurant was closed and looked like it was abandoned and neglected, like the rest of the hotel… the lights in my room’s bathroom didn’t work so they had to move me to another room as they had no one on-site to fix the issue. The next room looked like they decorated with furniture from a dumpster. Pieces of the chair were all over the floor! There was NO WAY I was sitting on either of these chairs, let alone sleep in the bed that looked dirty and stained. The vibe here was very sketchy and I felt uncomfortable in many ways. I ended up leaving even though I was there for a total of 45 min while changing in the first place. Currently trying to get a refund… front desk lady was not helpful.

Tried to check in early at 2pm with a fee of $25 but room was not ready until 245. Did not see many cars or people. Restaurant closed and bathrooms locked

Check-in was so long, both guest had issues and staff could not solve issues. One guest stated she worked for Wyndham and wanted the corporate rate. Instead of letting other guest check-in, she just kept complaining. Then in the room, the decor was old and partially covered up. Also there was no soap in the bathroom, the dispenser was empty. The only containers contained oil and lotion, nothing with soap.

Terrible experience go to check in they wanted a 50 dollar deposit no problem. Get to room after being at the beach all day go to take a shower and there are for prints of feet with some black substance and pubic hair all over the tub. The small couch in the room should've been replaced years ago if i was the owner i would be embarrassed to even let anyone stay there. Then the next morning my phone goes off they done pulled another 50 dollars for no reason. Go up front to ask about it and the guy was really rude no apologies sorry for your inconvenience nothing. That really upset me then he proceeds to tell me it's going to take 4 to 5 days to return to my card when 50 of it should've never been taken out in the first place. WILL NOT BE BACK AND WOULD NOT RECOMMEND.

T the furniture is peeling and filthy. The carpeting is filthy. The staff is incompetent.

It was ok, but I wouldn’t stay again. Clean enough, but basic, basic,basic. You can hear everything from your floor - slamming doors, kids running, even after 10:00. The jet engine that passes for an air conditioner made regulating the temperature in the room a challenge. Dated hotel that needs many upgrades. Disappointing Wyndham property.

If I could give this place zero stars, I would. This was by far the worst hotel experience I’ve ever had. From the moment we checked in, it was clear that cleanliness was not a priority. The room was filthy—dust everywhere, stains on the sheets, and the bathroom looked like it hadn’t been properly cleaned in weeks. To make matters worse, the air conditioning didn’t work, making the room unbearably hot and uncomfortable. When we brought it up to the front desk, the staff was not only unhelpful but also downright rude. They didn’t offer a solution, nor did they even bother to apologize. The customer service here is nonexistent. On top of that, there was no daily housekeeping. We had to ask for fresh towels, and even then, it felt like we were inconveniencing them. It’s clear that this hotel has zero regard for its guests. Save yourself the headache and book somewhere else. This place is a complete disaster.

I had checked in on line before I got there, to find out that nothing was done. There was one person working in the hotel, and I had to wait 25 minutes at the front desk. I got to my room and the TV would not turn on, went down to the front desk to get a different remote, and I waited another 20 minutes to get another one. Came back upstairs, and the tv turned on but would not change the channel or volume. Went back down stairs and asked for another room, and she said no. She told me that she would come to my room and "fix" it. An hour and a half later she did bring another remote. By that time I was going to bed. The next morning, the shower pressure was extremely low and I couldn't rinse off. The coffee maker also didn't work in the morning. I also checked to see if my reward points were applied, and they were not? Extremely disappointing at best!!

The outside of the hotel and the main lobby are well kept and clean. The actual room was not that great. The chairs in the room were in poor condition and the sheet on the bed has a stain on them.

Angie at the front desk was very helpful & sweet! Clean, comfortable, & spacious room.

poor condition for a Wyndham. furniture was falling apart, large holes in carpet. jacuzzi didnt work. Paint peeling off walls. stains on sheets. cheaper than most but we tolerated it for one night.

Phone was broken and not even plugged in, there were bugs and the furniture was VERY damaged/gross. Won't be staying here again. Super disappointed, Wyndham is usually great...

Not a good stay. The room had two full size beds instead of queen size that was advertised. The heater was giving a burning odor. The shower had no water pressure and the water would drain very slow.

Spending the weekend in Jacksonville house hunting. The hotel was very cozy but also very, very dated. I thought we had a cow printed chair in our hotel room, but it was an old leather chair with the leather flaking off all over the place. Bed was comfortable. Bathroom very clean. Service at the front desk was great.

Was very clean & nice.

The room needed maintenance, the restaurant inside was never open and the hottub was not available.

I like the 🚗 car in the lobby !!!

Couch peeling Stains in carpet Some paint peeling by the ac unit For some reason my pictures are not loading

Pool areas nice but the hot tub does not work. Hasn’t been working in a long time apparently not updated on website the whole point for us to book that hotel because there was a nice swimming area not really worth it if the hot tub isn’t working and you can’t take Of the full amenities

The staff are amazing but the room was rough. Staff did their best to fix everything. Fixed the phone, remote and changed rooms cause the tub jets didn’t work. 2nd room, the tub still didn’t work but ok. The jacuzzi was also broken and the pool area has ants pretty bad. Again, staff was really kind

The rooms are in need up deep cleaning, furniture repair and updates. The chairs were torn, the carpets stained and dirty; along with sand and dirt being in the tub. I was only there overnight. I will not book again.

NO HOT TUB- POOL IS GROSS. Do not recommend

It was ok

Booked a room while traveling, when I got there no one was there. couldn't ahold of anyone. Waiting for almost and hour and had to leave to find somewhere else to stay.

Looked good from the outside and foyer with cute nostalgic car.

This has been our worse experience in a hotel in Jacksonville. At check in time the front desk person argued with me for having my service dog with me , stating the owners don’t allow any pets even If they are service dogs, she finally check us in , spend one night out of the 3 nights I paid for and at 5:30 am the security lady kicked us out of the property saying the owners didn’t want no dogs and did t care it was a service anymal . My fiancé and I packed up and left I haven’t heard anything back from the owner and they still owe me my 2 nights . Horrible place horrible people and the rooms are falling apart with old furniture. If u love your pets Don’t ever stay there .

Had a car in lobby.. the property is is in desperate need of some renovations.

This was the absolute worst place I have ever paid someone to stay in. The furniture from the oversized chair to the desk chair was peeling and disgusting. The carpet was dirty and stained, the bed frame had been duct taped, and the shower curtain was full of mold. We were informed that we had to arrive before 12am after traveling almost 8 hours from North Carolina to ensure that we could check in, only to be met with these accommodations. We got up the next morning and told the staff that we were checking out due to the conditions. I had photos that she refused to look at and told me that she would let someone in management know. Honestly, I think they know well the condition of what it is that they are offering. DO NOT STAY HERE!

Chicken was slow and unfriendly. Room was clean but a few hangars left on the floor and the occasional chair in bad shape. Needs recovering or replacement. No do not disturb tag. Restaurant closed. Snack room that disclaims open until 12am was locked and the desk clerc was snarky, telling emphatically she was working with a check-in and I would have to it four 20 minutes. Wifi password did not work and I was told I could work in the lobby if I liked. I did not like.

Filthy carpets,stinking torn furniture

The furniture was garage sale cast offs. There was hair on the shower wall. The TV never worked and the WiFi only worked for minutes and then was dropped. The restaurant was not opened and no Continental breakfast. The carpeting in the hallways were grossly filthy. And upon leaving our neighboring travelers had similar complaints.

There is no free breakfast no hot tub or a hot Jacuzzi....

Room is smelling like a very strong smoke smell, we have to get ou of the room so fast and they don’t have no room available for us, someone went and spray it.

The hotel on the outside and the front desk is nice but when you make it to the rooms. It’s horrible. They have ripped chairs and furniture.

Well they requie a 50 dollar deposit which is ridiculous the pool is never open the gym is super small .the carpets are stained and dirty and the air conditioner blows out warm air. Very snobby place and rules for a run down hotel just all crazy to me

The receptionist was wonderful, however the lobby and furniture was shabby and worn, we get out of the elevator (one of two was working) and the carpets were stained, ripped and hadn’t been vacuumed. We open the door to the room, and the first thing we noticed was the chair was extremely worn. And they attempted to cover the damage by a dirty cover up. The next thing we noticed, was the black mold on the wall. We decided right there to leave and requested a refund. We are still waiting to hear back on that.

This place is awful.

There nothing good about this stay at that property the host and people who work for them are rude 😔

This was by far the worst hotel I’ve ever stayed in. I checked out 45 minutes after getting to my room. The hotel is trash, worn furniture, rooms overwhelmed with bleach, pool was green, place smelt as soon as I walked in. The bed had pieces missing from the headboard, the desk chair was ragged and worn out. The windows curtains was broken, there was paint smudge on the wall. I will never stay in this hotel, I would rather sleep in my vehicle. The hotel is disgusting. I wish I was a way to give them less than one star.

Dirty, elevator broken , Poor customer service

This property should not be carrying the Wyndham name. It may have been a Wyndham someday, but it is no more. Blinds were broken. Empty tissue box with one tissue on top of the tissue box holder so it looked like there were tissues. No toilet paper or very little. Very unfriendly at times. The price was right, but the hotel wasn’t.

Super creepy, not at all like the photos. Every amenity they have was either closed or “being repaired”. There was a padlock on the pool, when we asked the front desk attendant about it she said “there was just a shift change, I have no idea”. The next morning, there was a sign that stated you had to pay $30 plus tax to use the hot tub. The hot tub was one of the only reasons I booked the hotel, so that definitely made my birthday trip a little less fun. There was also almost no one staying at the hotel, it was just a completely odd and slightly uncomfortable experience. It was fine as a place to sleep and leave for the day, that’s really the only thing I would recommend this hotel for. I wish that I had read the other reviews people left before booking, if I had I would’ve gone with another hotel altogether. Whoever said this hotel is a money laundering scheme….I believe it!!

The furniture is very old and worn out, well past its use. Wifi didn't work, we ask to get it fixed and were told it was our device not them, we had 3 devices and none could connect. This place outside looks nice but rooms are a roadside motel. This is more like a 50 - 60 dollar motel.

We got to the room though and first issue was that it was a single king bed but I booked a 2 bed room. I went down to the front desk and she said she can’t switch it and gave us a pillow and blanket so 2 of the kids could make a pallet. The chairs were both peeling badly and stains EVERYWHERE. Whatever, let’s just swim. We head down to find the pool area padlocked. Back to the front desk. She then let us know it’s completely closed down. We booked another hotel and while waiting for Uber 2 other families came down complaining about things. I still haven’t been refunded and don’t know if they’ll approve the refund. Horrible experience

This hotel is worn down and outdated. Carpeting throughout the hotel was stained and worn. The first room I was in had black mold coming from the air duck from the ceiling, the leather furniture in the room was pealing and worn out. The hotel put couch covers on it for a quick fix. Top it off, I found a burnt cigarette hole on the comforter of the bed. They switched me to a king size room from a queen, which was cleaner but the same issue with the leather furniture and the stain carpet. Last but not lease, the walls are paper thin where you can hear everything. Never coming back here again.

Eventually checked in and given the keys to a room, walk the dubiously stained hallway to the room and open the door - it STINKS of cigarettes - as if someone had just put one out in the room. Return to reception to complain and ask for another room to be told I don't know what other rooms are available - I'll have to go and check and then immediately offered a refund... Of course being booked by hotels.com, I have to apply for the refund indirectly. No Wi-Fi, hot tub 'closed for maintenance', no restaurant, no bar... this place is in serious decline. Avoid at all costs!!!

Rooms were very rundown..furniture in terrible shape. No hand soap in bath. Carpet stained. Mold on shower curtain. We were on 3rd floor and one of two elevators had button for 3rd floor missing so could only access using one elevator. Very disappointing to say the least.

The hotel was easily accessible, staff was friendly and helpful and the room was clean.

Horror movies should film here! To take the elevator to the 3rd floor, you had to get in one elevator and send it up, jump out,then push the up arror again, because 1st one didn't go to 3rd floor. The halls looked like they hadn't been vacuumed in 5 years. My a/c didn't work, but I was too afraid to call for help because it seemed i was the only one on the 3rd floor. Furniture was faux leather and it was peeling. Expedia should not give this one star, let alone 3.

This is an affordable average stay. The building could use some basic upgrades, but overall it served its purpose.

Manager followed us in her car while walking our service dog. And rudely questioning us what her abilities were for her service. Room had mold and stains everywhere. Floor, walls, ac vent. Elevator was missing buttons. Did not feel save staying here. Dinning room was permanently closed

Coffee maker broke, upholstery in dump conditions, elevator button broken, toilet handle broken, no soap in the bathroom, no personal laundry facilities. They’ve let a solid building go to ruin. Obviously no maintenance being done here and no amenities.

I enjoyed my stay it was peaceful!

Overall it's a nice hotel just needs a update on a few things. Furniture, bathroom etc..But it's a nice hotel and the front desk personal was great.

Direct TV didn’t work the whole stay . The furniture was scratched up. Reported to front desk and no maintenance person came at all. Didn’t get the names but the management of this Hotel need to get a refresher training on Hospitality. In my profession I am an Auditor. This Hotel and some of the Staff would have failed. Sad part is I knew the Owner before he passed. He wouldn’t be Happy at All with the way This Hotel has went down .

dirty, the chairs were destroyed. my guest had to be picked up and taken to a different hotel.

This facility does not have a restaurant on site.

The property was very run down on the inside, carpets dirty and the chair in the room was worn through on the armrests. Very out of date. Reception was very rude. The bed was ok and the sheets were clean. The parking lot was empty because there are only about 3 other guests at the hotel.