La Quinta Inn & Suites by Wyndham Jacksonville Mandarin

Clean

Check pool opening and room assignment

1st rate hotel. This was my second time staying here. Will always stay here when I'm visiting Jacksonville. Rooms are really clean, towels are plentiful and thick, bed and pillows comfortable with decent bed linens. Great breakfast with good variety. Professional staff with pleasing personalities. There are lots of restaurants and plenty of shopping nearby. Nothing fancy, just a great place to stay.

Exceptional

Very good

The hotel was clean and staff was proficient.

Great staffing

Clean rooms and good parking We have a bugs in our first room but it was solved quickly with getting different room. But that can happens almost anywhere - it’s Florida :-) I still have to recommend this stay as was all other things fine.

Exceptional

Superb

I was amazed how clean the room was,especially the bathroom.The bed was extremely comfortable.The tv was huge and operated well.The staff was nice,friendly and very helpful.The breakfast was excellent.Overall,I was extremely satisfied with the accommodations.

The staff was friendly and helpful! The floor of the shower was slippery when first stepping in, the toilet paper holder was loose and kept almost dropping the rolls, and the sheets were put on the bed sideways. The last one is minor, mostly just weird. The shower is a safety hazard.

Exceptional

One of my favorite hotel stay for sure. Nice size room, friendly staff, cleanliness from the parking lot to the inside. The breakfast was actually pretty good and nice gym. Last but not least, extremely convenient to everything from restaurants to shopping. I personally recommend and give it a 5 out of 5⭐️

I love the location because I already know the area and there are many necessary places nearby, such as supermarkets, pharmacies, restaurants, shops, gas stations, and it's right next to the highway. I didn't like that apparently I selected a room by mistake, this room was for the disabled and it was on the first floor, I've already stayed several times and they are very kind to me, but this time there was a guy who didn't understand very well what he was talking about because of a problem he has in his mouth apparently, but that would be the least important thing I make the reference because apparently it bothered him that I asked him to repeat but it was because I genuinely didn't understand him. When he gave me the first floor he knew I couldn't go well so I asked him to please change me to the second floor and he refused, I told him why? It was obvious that the hotel was not full but he said that there was no room I had asked for and I told him it doesn't matter, give me another one and he said no, so I just asked him the noise from outside won't bother me? And does the air work well? And he said yes. Well, the noise didn't bother me so much, but it does feel much more than on the second floor. And the air does not cool at all and it was one of the requests I made when making the reservation and I also asked him on the desk. The bathroom has no tub and then there is no place to put the soap, shampoo and things like that and it was also very dirty. I've stayed before and I like it, this time very bad experience.

Good

Enjoyed how the rooms were very clean. Staff was very helpful and friendly and even though I didn’t have the breakfast, I had a couple of the coffees and I thought it looked very good..

The carpet needs to be cleaned the tub needs more draining

The continental breakfast was not good and anytime we needed help at the desk no one was there or available

Yes the service was very poor. I am very disappointed that I have not gone somewhere else

Loved the location for our beach weekend getaway The continental breakfast was not good and anytime we needed help at the desk no one was there or available

The only issue I had was the tv was really hard to work- she had to come down with a separate remote. It did the same thing the next night, so I just watched my tablet instead. But it was clean & nice and I will most likely stay again.

Passable

TV didn't work. Was told I'd get a credit because they couldn't fix it and didn't offer to switch rooms. They didn't credit me. One staffer said manager approved this; another said they don't give credits. Ice machine broken. Eggs cold at breakfast.

Not the standard that I'm used to with the Wyndham brand. The bathroom and shower area didn't have any shelving for convenience, the walk in construction of the shower allowed water to get all over making the floor slippery(fall risk)

Very poor

Passable

Property is under renovation. Public areas are further along in the process than the room I stayed in. Bathtub was very slippery as were the shower walls.

Presentation is everything! The hotel grounds were not clean. Walking in the Laquinta rug was dirty, the luggage cart was raggedy, and the smell was terrible. It’s an old smell throughout the place. The arrows going up and down were broken/missing on the elevator . Ice was only available on the 3rd floor, broken on the other floors. The hallway rugs were dirty, the hallways were dark! Upon entering our room was good. Everything was clean and updated. We won’t stay again though because of the initial presentation and the smell and because of the smell we couldn’t eat the breakfast. The location was good..

Exceptional

Superb

Location, price, staff, cleanliness, spacious room. N/a

Location, price, staff, cleanliness, spacious room. N/a

The location was near plenty of shopping and food in case you needed anything. Also close to the highway. The staff was nice and inviting. The breakfast was what you can expect out of the free buffet breakfast. Not in a bad way but eggs, sausage, yogurt, toast, waffles cereal. Beds were comfortable everything was clean and the staff offered Services for towels and turned down for the bed. If there was anything that was remotely dissatisfying maybe the fact that they didn’t have diet soda in their machine for purchase. However, there were still very close. We went and got our drinks, all right with the world.

The location was near plenty of shopping and food in case you needed anything. Also close to the highway. The staff was nice and inviting. The breakfast was what you can expect out of the free buffet breakfast. Not in a bad way but eggs, sausage, yogurt, toast, waffles cereal. Beds were comfortable everything was clean and the staff offered Services for towels and turned down for the bed. If there was anything that was remotely dissatisfying maybe the fact that they didn’t have diet soda in their machine for purchase. However, there were still very close. We went and got our drinks, all right with the world.

Exceptional

It was definitely modern . It had a horrible smell and by the next day it only got worse . If I would have known that pets were allowed i probably wouldn’t have picked this specific hotel.

Free breakfast! Halls were a little warm, could hear doors slamming from inside room and it just had cable tv no Netflix

Exceptional

Free breakfast! Halls were a little warm, could hear doors slamming from inside room and it just had cable tv no Netflix

Very good

It was definitely modern . It had a horrible smell and by the next day it only got worse . If I would have known that pets were allowed i probably wouldn’t have picked this specific hotel.

Previous customer smoked in the room

Is very clean Previous customer smoked in the room

Exceptional

Large cockroach in the room when entering with dirt on the floor

Good

Exceptional

No No

Pleasant

No breakfast available other than juice and coffee at 7:30. Door did not close well looked like someone had tried to break open the lock however place was clean and very comfort and well located for all amenities required when traveling. We would stay there again without a problem

Great Nothing

Great Nothing

Clean room , staff was great

Great experience.

Booked through Hotels.com and added fee for guaranteed cancelation, but having little response from Travel guard for refund due to mistake in booking wrong location. Hotel would not refund 3 hours later. Will never book again on this site.

Location, clean rooms, convenient. Pool and parking lot needed to be cleaned.

Room was nice Outside needed help, elevator was in need of some love, including the state operating license being expired.

Room was nice Outside needed help, elevator was in need of some love, including the state operating license being expired.

Pool and parking lot needed to be cleaned.

No water pressure the hot water wasn't hot. Breakfast was edible. I cleaned the bathroom myself .

Superb

Nice location with lots of restaurants and shopping nearby. There was a great spin bike in the fitness center. Room was clean and comfortable. While the walk in shower was nice, it was really slippery and had no shelves or ledges to put toiletries. Everything had to go on the floor.

Nice location with lots of restaurants and shopping nearby. There was a great spin bike in the fitness center. Room was clean and comfortable. While the walk in shower was nice, it was really slippery and had no shelves or ledges to put toiletries. Everything had to go on the floor.

Location Breakfast didn’t have much variety. Our room smelt we opened up the fridge it was turned off and there was a container of nightcrawler worm in there. It smelt like a dead body. They did change our room after we told them but it was horrible.

Location Breakfast didn’t have much variety. Our room smelt we opened up the fridge it was turned off and there was a container of nightcrawler worm in there. It smelt like a dead body. They did change our room after we told them but it was horrible.

The room was clean and the breakfast has a good variation. Welcoming staff ready to help all the time great overall for the price.

Totally refurnished. Beds were comfortable.breakfast was very good very Accessible to the port.. I put this hotel a couple days in advance to our cruise.The main reason being they had a pool for my granddaughter.Unfortunately, the pool was not open.There were some problems or they were waiting for some permits.I'm not sure that was the only thing I can say that was not up to par i was only .told about the pool after I had already booked the hotel

Totally refurnished. Beds were comfortable.breakfast was very good very Accessible to the port.. I put this hotel a couple days in advance to our cruise.The main reason being they had a pool for my granddaughter.Unfortunately, the pool was not open.There were some problems or they were waiting for some permits.I'm not sure that was the only thing I can say that was not up to par i was only .told about the pool after I had already booked the hotel

Passable

Excellent stay no complaints

The hotel was clean and staff was very professional. I would recommend adding more ice machines because the only one was on the 3rd floor. It would have been nice to have another meat option for the pork sausage. Over all, great trip.

It was very convenient. Had to communicate needs a couple of times

It was very convenient. Had to communicate needs a couple of times

Very low light even at vanity, you can not see proper at all, definitely can not put makeup’s Bare minimum storage place, only 6 hangers to hang gardener’s with iron board all in less than one foot area at the entrance, Not enough space to hang 6 peace of outfits. No hooks or bar on the bathroom to keep towel and your clothes, sink and towels are placed outside of bathroom. No cloth lines in the bathroom Breakfast is very minimal, we went out to eat each day We did not complain, but walls are not soundproof all all, I could hear TV clearly from next room.

Yes

Solid La Quinta, no issues, good for a nights stay

No No

Exceptional

My tv was blue.

My tv was blue.

I recommend this place if all you want is somewhere to lay your head. If you’re hoping for a relaxing or enjoyable stay, look elsewhere. Breakfast: Terrible. Powdery eggs and boiled breakfast sausage. They had decent cereals but ran out of milk. Cleanliness: The bathroom was clean. The carpets are disgusting. Amenities: pool was closed for repairs. Ice machine was broken. TV in room was broken and everything was blue. The only have shampoo and no conditioner available. So be sure and pack that. Booking: I booked a double room for two adults and a kiddo. Called the front desk to confirm after booking. This was important because we would be checking in late. We get there and it’s only a queen bed and they have no roll out beds or any other available rooms. Their “offer” to make amends was to cancel the reservation (at 10 pm) or waive the deposit (which we get back anyway).

Bad

Bad

The alarm clock could not be programmed and worst of all there was NO hot water at 6am. I ran it for more than 10 minutes to no avail. It wasn't even lukewarm. The inside door of the elevator needs to be cleaned. Also, since I booked through Expedia, I knew there would be a $100.00 fee. However, they managed to charge it immediately but here it is, 5 days later and the $100.00 has not been refunded yet!

Very good

it was quiet and the front desk peeps were always cool; comfy and cheap the hotel room had a distinct smell i can’t pin point it but it definitely threw me off. a part of the carpet was wet for some reason

Lacking in all ways except parking

Room was clean. Staff was pleasant. But it wouldn’t stay here again.

They didn't make up or clean the room; the breakfast lacked variety and was poor; the pool was closed; the gym was closed; and the service was terrible.

The property looked exactly like the photos. Extremely clean and close to a lot of shopping areas Nothing at all

The breakfast was always fresh but wish it was a little more variety of things

It was close to restaurants The pool was closed and didnt find out until I arrived, also there seemed to be a prostitution going on in the parking lot, front desk clerk was more interested in personal phone call then helping guest and there was bucket outside of my room due to a leak

It was a friendly clean hotel. Room was very clean. Breakfast was hot and fresh. Nothing over the top but still good for the price . Nothing

Good location, clean, comfortable, quiet Rooms and comman areas were very clean, elevator could use some extra cleaning, never filthy, just a extra wipe threw the day. Would not keep us from staying again.

Easily off the hwy and easy to find. Staff were very friendly even at 1:30 am N/A

Pleasantly surprised! Great breakfast. Nice rooms. Mandarin mall with nice shops and Whole Foods in walking distance.

Clean, convenient & adequate breakfast.

Everything was nice TV channels selections

Breakfast was terrible. Breakfast Room compared to hotel size was small and only one appliance for everyone. Pretty pointless. Pool was closed. Beds were hard.

Once we got in the room , some of the fours were on even in , it had a mold smell.

very good selection

Toilet paper was to close to the toilet stick me in the rips

The property was very clean and the staff was very nice. Breakfast was delicious

I slept in

Rooms threadbare but clean. Pool dirty and shut down. Breakfast ran out of food hours before it was supposed to. Many work teams were staying there and they descended on the food as soon as breakfast opened and wiped out most of the food like a swarm of locusts

Very messy

Not clean, comfortable or quiet. 😕

Great

TV in room was unwatchable and the Hotel did nothing about it after being informed. The staff was unable to assist with the problem. This was not rectified during our entire stay. I would not ever use this Hotel again.

Yes yes

The carpet really is in bad condition, and smell bad. Yes the property it's close to many stores and restaurants.

Need to fix bed frame ended up hitting my leg multiple times! Breakfast buffet was ok. Could’ve been a little better with more variety.

Half the breakfast wasn’t working.

Stay was great. Only one issue. The Television wasn’t set up and needed a tech who had left for the day. This was fixed the next day.

Good

Pool green not working Elevator dirty, and smells needs repair Hallways very dirty and smell Room was clean stay two nights. They did not make the bed. Food was OK eggs very salty Had to ask him to put milk for cereal they don’t check on anything bread need to be filled Staff on personal phones Lots off section 8 people My opinion this is welfare hotel Would not recommend Go to the tru down the road

Loved it all! Extremely clean and staff was wonderful!

Clean room

There was no staff in the morning to help with checkout. I did not feel comfortable just leaving the card key, but others did that too.

Price was decent and location was convenient. The ice machine was down, but that just made it quieter. : )

Rooms, common areas all had smells of marijuna. People outside in parking lot loitering in groups, smoking, using foul lanuage. Not very safe environment !

Rooms, common areas all had smells of marijuna. People outside in parking lot loitering in groups, smoking, using foul lanuage. Not very safe environment !

Everything was good.

Everything was good.

Room was very clean, would stay here again.

Room was very clean, would stay here again.

Room was clean and courteous staff

Room was clean and courteous staff

the staff was smoking at the entrance of the hotel when we walked through the doors...the smell does not fade.

the staff was smoking at the entrance of the hotel when we walked through the doors...the smell does not fade.

The room was awesome

The room was awesome

The room was amazing

The room was amazing

there was still cleaning rags left in the room from the made, and it was still pretty dirty.

there was still cleaning rags left in the room from the made, and it was still pretty dirty.

The room was great. It was clean, organized, and in a good area. The staff was very nice and accommodating. Would definitely stay here again.

The room was great. It was clean, organized, and in a good area. The staff was very nice and accommodating. Would definitely stay here again.

Strike plate on the door frame was missing making it difficult to close and allowed hallway noise into the room. Vent fan in the bathroom was annoyingly loud. Bedside lamp had a loose connection and would not work

Strike plate on the door frame was missing making it difficult to close and allowed hallway noise into the room. Vent fan in the bathroom was annoyingly loud. Bedside lamp had a loose connection and would not work

rooms are renovated , good

rooms are renovated , good

Clean room and easy check in

Clean room and easy check in

Lighting in the room is horrible for grooming. A roach came out after I finished eating my dinner. I guess it was wanting some. It was late and I was too tired to try to pack up and get another room or hotel. The tv wasn’t working on the first room they put me in; they gave me another room.

Lighting in the room is horrible for grooming. A roach came out after I finished eating my dinner. I guess it was wanting some. It was late and I was too tired to try to pack up and get another room or hotel. The tv wasn’t working on the first room they put me in; they gave me another room.

Great for the money. Good location. Great staff.

Great for the money. Good location. Great staff.

Clean and comfortable rooms. Very friendly and helpful staff.

Clean and comfortable rooms. Very friendly and helpful staff.

Service good and the price fair, recommend

Service good and the price fair, recommend

Everything was amazing! It was cleaner than some upscale hotels I've been in.

Everything was amazing! It was cleaner than some upscale hotels I've been in.

was 40 degree Rooms no heat had to change twice, breakfast was a joke

was 40 degree Rooms no heat had to change twice, breakfast was a joke

Rome was very nice.

Rome was very nice.

Hotel lobby filthy very tired looking , needs building refresh. Very dingy

Hotel lobby filthy very tired looking , needs building refresh. Very dingy

Nice and clean. Slept well. Breakfast sucked. Only cereal and 1 waffle maker with syrup only, not even peanut butter, no bagels, nothing hot like eggs. I guess i assumed to much looking at photos. Charged our card $100 "refundable" deposit. Should get that back later on.

Nice and clean. Slept well. Breakfast sucked. Only cereal and 1 waffle maker with syrup only, not even peanut butter, no bagels, nothing hot like eggs. I guess i assumed to much looking at photos. Charged our card $100 "refundable" deposit. Should get that back later on.

A solid budget option. Quiet and comfortable. The breakfast is limited, and one person is expected to manage the front desk and the breakfast so you might be waiting if it gets busy.

A solid budget option. Quiet and comfortable. The breakfast is limited, and one person is expected to manage the front desk and the breakfast so you might be waiting if it gets busy.

Not great, needed things fixed, but clean enough we could stay.

Not great, needed things fixed, but clean enough we could stay.

The bathroom was not clean and the room just okay. I can tolerate a lot, but filth in the bathroom is unacceptable.

The bathroom was not clean and the room just okay. I can tolerate a lot, but filth in the bathroom is unacceptable.

The room was super clean with lots of towels, soap and other comfort amenities. Check in was easy with friendly, smiling staff. After I got settled in my room I needed help with the heating system and after I called the front desk, I received assistance in less than 2 minutes. I thoroughly enjoyed my stay. If I'm in the area again and need a place to stay, I will definitely stay here.

The room was super clean with lots of towels, soap and other comfort amenities. Check in was easy with friendly, smiling staff. After I got settled in my room I needed help with the heating system and after I called the front desk, I received assistance in less than 2 minutes. I thoroughly enjoyed my stay. If I'm in the area again and need a place to stay, I will definitely stay here.

A+

A+

The room smelled like wet dog and the hallway on the bottom floor was terrible. Huge stains on the carpet and every wall was unnecessarily dirty with handprints, grease streaks, etc. The baseboards are falling apart and coming undone. Just basic things that can be upgraded and fixed, they left unkept. I definitely will not be staying there again. Pictures are deceiving. Was not comfortable but at least i didn’t see any stains on bedding and towels. Only stayed one night..

The room smelled like wet dog and the hallway on the bottom floor was terrible. Huge stains on the carpet and every wall was unnecessarily dirty with handprints, grease streaks, etc. The baseboards are falling apart and coming undone. Just basic things that can be upgraded and fixed, they left unkept. I definitely will not be staying there again. Pictures are deceiving. Was not comfortable but at least i didn’t see any stains on bedding and towels. Only stayed one night..

There was no hot water and the common areas were very dirty.

There was no hot water and the common areas were very dirty.

it was our holiday weekend and I never got past the front desk or got a room key so sad I'm not allowed to go into the specifics I can only tell you you'll get a big surprise when you go to check in you can figure it out highly suggest you BEWARE. And think twice

it was our holiday weekend and I never got past the front desk or got a room key so sad I'm not allowed to go into the specifics I can only tell you you'll get a big surprise when you go to check in you can figure it out highly suggest you BEWARE. And think twice

Been to multiple la quintas, never had a problem. Apparently they changed the age to 21+ check-in only a week before I booked this one. It wasn’t disclosed until after I paid full price for my stay, and they refuse to answer my calls or talk to me about a refund. Staff has no customer service skills, and cannot provide me with any help. I’m sure it’s fine to stay there but the minute you have an issue and need to involve staff you’re screwed. Out hundreds of dollars because they couldn’t confirm with me beforehand if it was 21+….

Been to multiple la quintas, never had a problem. Apparently they changed the age to 21+ check-in only a week before I booked this one. It wasn’t disclosed until after I paid full price for my stay, and they refuse to answer my calls or talk to me about a refund. Staff has no customer service skills, and cannot provide me with any help. I’m sure it’s fine to stay there but the minute you have an issue and need to involve staff you’re screwed. Out hundreds of dollars because they couldn’t confirm with me beforehand if it was 21+….

The room was clean and the bed was comfortable.

The room was clean and the bed was comfortable.

The sausage looked gross. Only 1 flavor of yogurt. Coffee was pretty bad too. I didn’t see tea available. Overall the hotel was good, breakfast could have been better

The sausage looked gross. Only 1 flavor of yogurt. Coffee was pretty bad too. I didn’t see tea available. Overall the hotel was good, breakfast could have been better

Staff was nice. Room was clean

Staff was nice. Room was clean

Lobby was ok. Room was updated but the layout wasn’t great. Everything between the lobby and the room was gross. Elevator was old and run down, hallways had a terrible smell, carpets gross, doors to rooms all scratched and looked terrible. Overall wouldn’t stay here again.

Lobby was ok. Room was updated but the layout wasn’t great. Everything between the lobby and the room was gross. Elevator was old and run down, hallways had a terrible smell, carpets gross, doors to rooms all scratched and looked terrible. Overall wouldn’t stay here again.

The desk clerk was very nice, fast & easy check in. Also explained breakfast and which way our room was very clear.

The desk clerk was very nice, fast & easy check in. Also explained breakfast and which way our room was very clear.

Very nice. Older unit has been updated and quite decent. Room was clean and bathroom stocked. Lobby and beakfast area spotless. Taking rating down a little was the pool being closed and looking sad. Also limited ice machines. Would stay again.

Very nice. Older unit has been updated and quite decent. Room was clean and bathroom stocked. Lobby and beakfast area spotless. Taking rating down a little was the pool being closed and looking sad. Also limited ice machines. Would stay again.

The rooms have been redecorated and are very nice. At the time of our stay the pool was still being worked on so it was closed as was the front of the building.

The rooms have been redecorated and are very nice. At the time of our stay the pool was still being worked on so it was closed as was the front of the building.

Carpet was dirty and had lots of stains.

Carpet was dirty and had lots of stains.

I was looking for a cheap, clean, hotel for a short visit to Jacksonville. This one was good. My room was clean and comfortable, and there was a hot breakfast with scrambled eggs, sausage, waffles, cereal, and a few other items every morning. For the price, it was a good value. Also, the area is very convenient. There are a lot of shopping and restaurants nearby and easy access to the highway for getting around the local area.

I was looking for a cheap, clean, hotel for a short visit to Jacksonville. This one was good. My room was clean and comfortable, and there was a hot breakfast with scrambled eggs, sausage, waffles, cereal, and a few other items every morning. For the price, it was a good value. Also, the area is very convenient. There are a lot of shopping and restaurants nearby and easy access to the highway for getting around the local area.

Yhe first room we were given the tv did not work. They changed us to anothrt room. And this. Hotel room we were guven was so dirty, room smelled like sewer, there was no water in bathroom sink.hatdlly any light over bathroom sink. We got up at 4:30 and left we were so disgusted

Yhe first room we were given the tv did not work. They changed us to anothrt room. And this. Hotel room we were guven was so dirty, room smelled like sewer, there was no water in bathroom sink.hatdlly any light over bathroom sink. We got up at 4:30 and left we were so disgusted

Pretty bad breakfast buffet. Not the worst, but not good. The condition of the building is pretty rough. You get the impression that they don't place much emphasis on maintaining the facility. Fortunately, the room itself was good.

Pretty bad breakfast buffet. Not the worst, but not good. The condition of the building is pretty rough. You get the impression that they don't place much emphasis on maintaining the facility. Fortunately, the room itself was good.

The pool was closed and extremely dirty. Staff not helpful or friendly. Breafast from 6-9 but a sign said not until 8, when we left at 730. Asked for a wine key, didnt have one. One one ice machine in the building worked. Sewage smell in hallways, not thankfully not in the room.

The pool was closed and extremely dirty. Staff not helpful or friendly. Breafast from 6-9 but a sign said not until 8, when we left at 730. Asked for a wine key, didnt have one. One one ice machine in the building worked. Sewage smell in hallways, not thankfully not in the room.

Room and ac good

Room and ac good

Breakfast extremely limited. Juices out & not refilled & no one to tell. Hot water available but no tea bags. Seating area very tight & small, no place to sit. No staff around. Only ice in 3rd floor! Room clean, NO water pressure! Very slippery tub , no may or rails. Only one entry/exit into building, no alternative or side entry exit to make it more convenient to access parking areas.

Breakfast extremely limited. Juices out & not refilled & no one to tell. Hot water available but no tea bags. Seating area very tight & small, no place to sit. No staff around. Only ice in 3rd floor! Room clean, NO water pressure! Very slippery tub , no may or rails. Only one entry/exit into building, no alternative or side entry exit to make it more convenient to access parking areas.

Front staff is very professional and nice. I have 0 complaints. It didn’t matter the hour I came in. They greeted us with a smile every time. Will be staying there again.

Front staff is very professional and nice. I have 0 complaints. It didn’t matter the hour I came in. They greeted us with a smile every time. Will be staying there again.

Again, pet fees are not mentioned.

Again, pet fees are not mentioned.

Room was clean and very comfortable. I'm on a no salt and no sugar diet, for health reasons, so I did not try the breakfast service.

Room was clean and very comfortable. I'm on a no salt and no sugar diet, for health reasons, so I did not try the breakfast service.

The second floor had mold and was smelly. Breakfast was nonexistent. The TV was blue. The pool was green. There were no luggage carts. Nobody was ever at the front desk. The doors look like they had been chewed up. That we had $100 deposit it was unknown that we had to have $100 deposit. The coffee maker on the main lobby is broken.

The second floor had mold and was smelly. Breakfast was nonexistent. The TV was blue. The pool was green. There were no luggage carts. Nobody was ever at the front desk. The doors look like they had been chewed up. That we had $100 deposit it was unknown that we had to have $100 deposit. The coffee maker on the main lobby is broken.

Clean room, nice staff

Clean room, nice staff

The place had a bad smell. The hall carpets were in bad shape. This place could use a few vending machines. With a little work, this could be a nice place to stay

The place had a bad smell. The hall carpets were in bad shape. This place could use a few vending machines. With a little work, this could be a nice place to stay

Our room was okay, the AC did not work super well and the door did not fit well in the frame. Mostly clean, our shower was a bit stained. Staff were nice and it's a safe area

Our room was okay, the AC did not work super well and the door did not fit well in the frame. Mostly clean, our shower was a bit stained. Staff were nice and it's a safe area

We got there after a 20 hour drive and found 2 toaches in the room.

We got there after a 20 hour drive and found 2 toaches in the room.

On our first night there was a motorcycle gathering at the Neighboring parking lot.

On our first night there was a motorcycle gathering at the Neighboring parking lot.

Just needed a room to put my head down for a short night, near where I needed to be. Clean but dated and ready for renovation.

Just needed a room to put my head down for a short night, near where I needed to be. Clean but dated and ready for renovation.

Hotel had a smell in hallways but the room smelled good. Bed was comfortable bathroom tissue holder wasn’t stable.

Hotel had a smell in hallways but the room smelled good. Bed was comfortable bathroom tissue holder wasn’t stable.

Hallways smelled on second floor. Breakfast was limited. Eggs and sausage were cold. Waffle machine was broken. Pool was broken and closed. Our room was clean and seemed ok.

Hallways smelled on second floor. Breakfast was limited. Eggs and sausage were cold. Waffle machine was broken. Pool was broken and closed. Our room was clean and seemed ok.

The staff member ask the desk did not speak very good English.... The entire hotel just had a musty smell to it, especially the hallways.... The pool was out of service.

The staff member ask the desk did not speak very good English.... The entire hotel just had a musty smell to it, especially the hallways.... The pool was out of service.

Hhhhhh

Hhhhhh

Elevator & hallways were not. Ice machine on my floor wasn't working Don't desk

Elevator & hallways were not. Ice machine on my floor wasn't working Don't desk

Lovely reception. Clean comfy rooms. Halls were a little stinky. Ice machine and pool was out of order. That was disappointing.

Lovely reception. Clean comfy rooms. Halls were a little stinky. Ice machine and pool was out of order. That was disappointing.

To set the scene: we came to Jacksonville to visit our son in the Navy, having never been here before and unsure of what to expect. We arrived the hotel around 10 pm after our flight landed. The people at the front desk were kind and professional. When we first walked into our room it smelled strongly of urine. We requested a new room and the man at the front desk was gracious and very quickly got us a new room. The new room had no odor. We woke up the next morning and as my husband sat up in bed he noticed a pair of used underwear (not ours) hanging from the cords that run under the desk. See photo. This was very disturbing because the room was clean other than that. We left the room to enjoy the city and in the hallway was a large red and brown stain that resembled blood. The stain remained for the entirety of our stay. See photo. Some other issues included the unpleasant smell in the hallways and very noticeably in the elevator. The elevator permit posted on the wall was expired and everything was dingy, stained, and sticky. The employees were the highlight of our stay and everyone we interacted with was to be commended. The parking was easy and the hotel itself is accessible right off the highway. To sum everything up, I would not stay here again.

Nice bed, neat room, nice staff

Run down. Disrepair

I like how convenient it was to shops and restaurants. I also was happy they allow pets and charge a reasonable fee.

Is ok

Is ok

It was great we will stay again

Perfect place

The girls at the front desk very polite and helpful. Safe place and very clean

The outside entrance had No flowers just dirt, the elevator was dingy. And no mention at booking that the pool was Closed while temps were almost 100 degrees. It took almost 20 minutes to get a printed copy of my bill.

The hotel is in a nice area, and the staff were very helpful and friendly. While the building itself is older, it’s clear that renovations are underway, and some updates have already been made. The effort to improve the place shows, and it made for a comfortable stay. I’d definitely consider staying here again, especially as they continue to upgrade.

Was not able to get in the pool.it was a little noisy at night

Has been 3 weeks now since my return of my deposit ridiculous

The room was very comfortable and served the purpose for a clean room to rest up for the next day. We spent 3 nights there and enjoyed our time.

Chaos in the lobby area with a bunch of kids hanging out, running around, going up and down the elevator. Right in front of management. Staff did even say anything about it.

Great stay!

It would have been 4 star but the day before I leave they didn’t clean my room the garbage was full and when I went to airport to check my bag a roach came out of my garment bag it was appalling. I knew it was all that garbage they did not take out. Shame on them because I was liking the stay. Clean up as you promised every day the advertisements said why I chose it.

Broken glass on parking lot looked like a car window maybe was smashed out recently. Hotel was newer build and well kept for the most part. The unexpected $100 hold for free parking and a one night stay was the most disappointing part of the reservation. Breakfast wasn’t the best but glad to have it available

Elevator didnt work. Pool was down. Breakfast options great. Should offer oatmeal or bagels. Try link sausage.

I was having boings about staying from the review but one I

Thanks !

When we got to the hotel room, our shower had no shower curtain on it. We called the front desk and reported it. The front desk clerk literally came in our room put the shower curtain on our sink and then left expecting us to set up the shower curtain ourselves. Not professional or clean at all.

There was loud music playing in the parking lot, I called and notified the front desk about the noise situation. He said he will take care of it which never did. The loud music literally played from 9 pm to almost midnight which cause us to lose sleep. I am pretty sure it affected the whole hotel guests as well..

Loved it!

Will stay again :)

Great stay clean place breakfast included

We stayed at the property for 4days and no one ever came and cleaned our room or offered us clean towels or replaced our empty tissue box and at the end we were getting nervous about running out of toilet paper. And when I said something at the front desk they looked at me like I was from mars. Oh well live and learn.

Great

Not bad

I ve stayed at other LaQuinta before and enjoyed it. This location was smelly especially the elevator. Breakfast items were finished by 9:30 with 30 mins left. I will make a different hotel choice next time i visit Jacksonville.

Hotel is being updated nice decoration and clean..

What I liked about this property/hotel was the comfortable bed, the easy parking and the quietness of the building. What I didn’t like was that the “handicap” room we were assigned to had an open shower, meaning joining the toilet with the shower without any curtains or division, which made the whole bathroom fill of water after taking a shower. I didn’t like the fact to give light to room was by turning the lamps manually, no switch for lights. The second day, the toilet clogged that we were moved to next door room, which had the same exact issue with “open shower”; all B.R. Filled with water after showering. Even more, the T.V. From that room never worked. Staff tried helping us by giving us 3 different remove controls, but this was unsuccessful. Unfortunately, I did not think I was going to receive this review, for which I did not take any pictures and now is too late, because we are gone. I hope this information helps others!

I was charged 30 dollars just because there was some make up on a hand towel. Hot rooms and low water pressure.

Great place! Great location! Great breakfast! Really enjoyed our stay. Thanks!

I Tiffany Boyd

Very clean and quiet hotel. The beds are beyond comfortable and the staff is very friendly.

My stay was good

.

Affordable, coean and comfortable

They were clean and friendly the rooms were very kept up . The room was spotless I’d definitely book again.

Propiedad muy limpia y remodelada, la habitaciones muy comodas y con todo lo necesario. Elq aiere acondicionado trabajaba muy bien y en general una estancia de 2 dias muy buena. El desayuno estaba incluido y estaba aceptable. Solo diria que agregaran 2 botellas de agua por habitacion.

Its great place

Fgj

Huge mix-up with the reservations, given a standard room but paid for a deluxe room. Despite having proof, staff did not honor. The door to my room looked like it had been kicked in, did not align when closed, took a few tries to get it to lock. Bed was ok, room was clean. Very convenient to the highway, great area with fantastic food options.

They were very friendly but hotel was a little outdated

Great hotel

Outside of property very unkept. Room mostly ok and clean but had paint peeling around doorknob and other cosmetic issues. Breakfast limited and there was mold in our jelly packet.

Hotel seemed to be freshly painted. Service was awesome and had a Bob Evans in the parking lot for easy convenience.

Your staff was amazing!! I had a horrible experience next door at Ramada and they were able to accommodate us immediately. Idk what I would have done without her. Front Desk was AMAZING!

Nice hotel comfortable beds . It was a easy check in process The hotel does have a pool! Hallways are small so you can hear guest walking by .

Good ropm

Very good personal experience and good attitude.

Good

The rooms are clean and the bed is very comfortable. The elevator needs some upgrade. Breakfast could use a different type of bread. Other than that everything was very good.

The staffs are very nice and hotel is super clean.I love it.

Hotel looks exactly like pictures.. Beds are so comfortable . Rooms are everything i will be staying again we loved the room & the employees are very friendly and nice.

Very Clean and Quiet!

I enjoy my stay. Nice hotel, friendly staff and has amazing views of the Atlantic and pier.

We had 3 day stay. Hotel interior was nice and clean. Trash outside was terrible and no one picked it up. Watched employee walk past trash and left it.

The attendant who checked us in was awesome. Nice place for the price.

Was worried when we checked in at 1:30am. not many cars in lot gave a bad feeling this wasn't going to be a good place BUT it was very clean, staff helpful, BED was the best I've slept in for a hotel in a long time and breakfast was just ok.Recommend this place.

I left some jewelry there but they. Liam they did not see it so that means it was stolen. I have filed a report with the police department so an investigation will proceed. I called twice and left a message for the manager but never received return call.

Smells disgusting , no refunds no accommodation

When we arrived, the room that they assigned us had not been cleaned. The linens were still on the bed from the previous guest and their trash was still in the room. After we alerted them of this, they gave us another room that was actually clean. No issues after that however, there is trash around the parking lot of the hotel.

Nice place

Hotel stay was fine and reasonably well priced. Convenient location.

Clean hotel free parking and breakfast. Stayed one night just passing thru town. Great for the price. Safe neighborhood.

Nice rooms, recently remodeled, reasonable pricing. Fitness center and pool still under constructing.

Room was booked and the hotel was closed for renovation at the time it was booked. We were not advised and arrived at the closed hotel.

Told there was a flood No compensation

Unfortunately, it wasn't a good experience for my children. MY children stay there for 3 nights and on the 4th night (6 night reservation), I received a call from the hotel (because I was the one who paid and reserved) to let my kids know that they need to pick up their belongings because the hotel got flooded so everybody needs to evacuate and no one can sleep there that night and for the next 2 weeks. The hotel should have provided a place for their guest to move in but, it wasn't the case. Instead I was told to contact hotel.com about it since I booked through them. I rich out to hotel.com for help but was not able to speak with a real person. Since the timing wasn't right, my kids have to spend a night on a car till the next day. They were able to find a place to stay for their remaining days. So I'm calling the la quinta inn & suites manager that you should provide your guest a place to stay when they have to evacuate or in times of emergency. For hotel.com, your customer service is very terrible, no real person to help in times like this. Can you imagine all the trouble my kids had been through for sleep in a car?

There were “maintenance” workers in my room on 3 different occasions during my stay. Yes you read that right, maintenance workers. They felt the need to come in and fix my air conditioning WHILE im staying there without my permission and with all of my valuables in plain sight. The second time maintenance left some tool in my room and then came back later asking for it. The last time they told me they had to come in and steam my carpets WHILE IM STAYING THERE????? I kept declining their offer and they threatened to kick me out, which was crazy. I’ll never EVER EVER stay here again.

We stayed a total of 4 night's... the room key was deactivated everyday.. so i had to get a new key everyday... the elevator broke for a brief time... nothing offered for breakfast... and then they charged my cc twice for the same stay...

The staff was great!

Over all i've stayed before and it was great next round was just okay ... I leave out why ...just one of the stays ...i'll tey again to determine if i ever come back again !

It was a nice place. Parking was a bit limited while we were there because the hotel was redoing their asphalt in sections.

I did not like the carpet condition.

Old, dingy

It was ok. Left sign on door to not be disturbed. When we came back to our room, we noticed someone had been in there. Nothing was missing, but we felt our privacy was invaded when asked not to. Clerk who checked us in seemed nice until she mentioned smoking.

This survey wouldn't initially add anything. This hotel was not clean anywhere outside of the room... Lobby, elevators, hallways, stairs, walls. Room Doors recently painted signs which made me wonder what condition they were in before painted.

It Was ok it just the Queen Beds was smaller than usual, couldn’t get many good channels on TV & latch on door didn’t let us use it to walk outside for a minute

No frills here, just the basics: Clean room, comfortable beds, attentive front-desk staff. Nothing great about the 'breakfast", juice machine not working, but coffee plentiful and hot.

Hot water ran out other than that great stay

It’s very run down and smells like cigarettes.