Holiday Inn Express & Suites Jacksonville W - I295 and I10 by IHG

The staff were all very nice. We had a very late check in and they were great. Room was clean, gym was nice and breakfast was good!

Exceptional

Superb

It was fine

everyone was awesome

everyone was awesome

No complain.

I like everything check in was easy, staff was very friendly. No complain.

Awesome breakfast, even if the lady keeping food fresh was a bit grouchy and rude.

The cleanliness The cats outside for breakfast

The cats outside for breakfast

N/A

Everything about our stay was excellent!! N/A

Room was clean. Staff were professional and nice. Breakfast was really good. Nice hotel, would stay there again.

Exceptional

Was a good place. Would use again.

Right off the interstate in a safe area. Breakfast was good and staff very friendly

Right off the interstate in a safe area. Breakfast was good and staff very friendly

Staff was friendly and the room was very clean and cozy. I didn’t find any thing.

Staff was friendly and the room was very clean and cozy. I didn’t find any thing.

Exceptional

Exceptional

Exceptional

Very good

That’s nice and clean place enjoyable

It was clean, easy parking, friendly staff.. The smart TV in the room wasn't very smart haha, it wouldn't allow any of the apps to work? So that was actually annoying. Regular TV fine, but it wasnt connecting the wifi to the TV only the cable connection.

It was clean, easy parking, friendly staff.. The smart TV in the room wasn't very smart haha, it wouldn't allow any of the apps to work? So that was actually annoying. Regular TV fine, but it wasnt connecting the wifi to the TV only the cable connection.

The staff was very friendly.

The staff was very friendly.

The property nice and clean.

Safe location, clean room and friendly staff. Honest no complaints. Breakfast was good too!

More adults activities

Overall it was a pretty good stay. Nothing is perfect. Coffee maker in room was hard to use. Hurt myself trying to get water in it. And was 4k cups but 1 packet with cream and sugar and nothing hardly in those. Eggs were pretty great for breakfast. Bacon also good. Sausage was good even though seems a little shilled really. I didn’t try the other stuff. But there was a pancake maker. If you like that stuff. Wasn’t sure about location but that turned out to be pretty good too. The front desk was pretty nice. Pool was def not what I hoped. (No real deck area to layout which is what I wanted.) But it rained anyways. So didn’t matter. There was a cute cat that apparently stays there outside which I happened to love. Was it a 10/10. Not really but served its purpose and I slept good. Notes for next time: make sure all coffee supplies (for room and front area) are there. Thank you for the stay! Hope this helps for futures guests.

Clean facilities, lobby, rooms. Great breakfast!

Poor customer service

Great accommodations by staff and hotel.

Great accommodations by staff and hotel.

Had a great stay—short only 1 night but excellent. Very clean room.

Had a great stay—short only 1 night but excellent. Very clean room.

Yes

Yes

The roomiwacomfortabke and clean. One of the staff Super David; did an excellent job making the the guest feel welcolme. Always smiling and asking the quest how they feel; often showing a person interest in the guest. Awesome, job! On the breakfast. I really enjoyed my dining experience experience.

The roomiwacomfortabke and clean. One of the staff Super David; did an excellent job making the the guest feel welcolme. Always smiling and asking the quest how they feel; often showing a person interest in the guest. Awesome, job! On the breakfast. I really enjoyed my dining experience experience.

Friendly staff, clean room, great hospitality, offering bottle of waterproof beet and a cookie!

Friendly staff, clean room, great hospitality, offering bottle of waterproof beet and a cookie!

Clean, nice and quiet.

Clean, nice and quiet.

The welcome beer was wonderful and a nice option to the usual bottle of water. Liked everything and breakfast was great

Very Clean, Great Breakfast, Friendly Staff!

Very Clean, Great Breakfast, Friendly Staff!

Room and services were all good. Enjoyed our overnight stay.

Room and services were all good. Enjoyed our overnight stay.

I like the guy that took me in to the hotel. He was nice and her good customer service. But when I went in the room, there was like these little blue things on the sheet, like from somebody's sweatshirt or something. And in the bathroom, it was missing the adequate amount of shampoo conditioner wash. When I went in for breakfast. That's when I had the real problem. The food was cold. It didn't look anything nice and it was charged 1499 and you had people going up with bags filling up their bags with all the good fruit. I took a picture of my banana. It had black all over it. It was disgusting and it wasn't worth the money at all.

no

Hotel was very nice but we did run into a few unfriendly staff members during breakfast time

Everything was great.

Everything was great.

They now charge for parking which is a big negative.

Always stay here. Friendly staff. Just wish breakfast options were a little different but I’ll be staying again soon

Always stay here. Friendly staff. Just wish breakfast options were a little different but I’ll be staying again soon

Yes

Yes

Comfortable beds and good breakfast selection N/a

Clean and reasonably priced.

Clean and reasonably priced.

My wife as you will know reading my reviews is very particular, things need to be clean!! She always takes a bleach wipe to clean everything! This room was clean! No complaints except there was a smell in bathroom like someone used it, Blamed each other but it wasn’t us. The trash was overflowing near the elevator but it was not a huge deal!

My wife as you will know reading my reviews is very particular, things need to be clean!! She always takes a bleach wipe to clean everything! This room was clean! No complaints except there was a smell in bathroom like someone used it, Blamed each other but it wasn’t us. The trash was overflowing near the elevator but it was not a huge deal!

Yes The friendly staff ,clean facility

Great stay

Great stay

Location, price and cleanliness N/A

Pillows were too soft and not enough towels

Room was cleen, Staf very nice

Room was cleen, Staf very nice

Breakfast was great.

Breakfast was great.

Yes had a great stay staff was very nice and respectful.

Yes had a great stay staff was very nice and respectful.

My room was almost as though I was at one of those fancy hotels on the Las Vegas strip. For the price that I paid and the stellar service that I received was nothing short of amazing, I will be revisiting soon.

My room was almost as though I was at one of those fancy hotels on the Las Vegas strip. For the price that I paid and the stellar service that I received was nothing short of amazing, I will be revisiting soon.

It nice I couldn’t link my ps5 to the network

No, the floor was not clean.

No, the floor was not clean.

Wonderful staff, clean and quiet rooms

Wonderful staff, clean and quiet rooms

Everything was good except the water pressure in the shower. IT WAS TERRIBLE. The water barely coming out of the shower head. The water was so low that is was almost hitting the handle.

Everything was good except the water pressure in the shower. IT WAS TERRIBLE. The water barely coming out of the shower head. The water was so low that is was almost hitting the handle.

Clean, friendly staff, and an overall great experience — I’d definitely come back again!

Clean, friendly staff, and an overall great experience — I’d definitely come back again!

Friendly and Courteous front desk staff.

Friendly and Courteous front desk staff.

Didn’t have breakfast

Didn’t have breakfast

Awesome staff

Awesome staff

Very nice place to stay at I received my room service for the three nights. I stayed definitely enjoyed it staying. There will be back again soon.

Very nice place to stay at I received my room service for the three nights. I stayed definitely enjoyed it staying. There will be back again soon.

Great staff. Love the Miller Lite and complimentary water at check in. Breakfast was solid. Nice touch.

Great staff. Love the Miller Lite and complimentary water at check in. Breakfast was solid. Nice touch.

Wonderful service from a friendly staff.

Wonderful service from a friendly staff.

The best part of the hotel are the staff. They go out of their way to be pleasant and accomdating. The rooms are clean and comfortable

The best part of the hotel are the staff. They go out of their way to be pleasant and accomdating. The rooms are clean and comfortable

Great stay with an amazing staff.

Great stay with an amazing staff.

Everyone was great , room very clean only issue water pressure in our room was not good

Everyone was great , room very clean only issue water pressure in our room was not good

It was near the main interstates and close to several eateries..

It was near the main interstates and close to several eateries..

Always clean fast and friendly service

Always clean fast and friendly service

Staff is always friendly and helpful.

Staff is always friendly and helpful.

The hotel was cleaned and that’s the most important factor when staying away from home.

The hotel was cleaned and that’s the most important factor when staying away from home.

Staff was friendly, room was nice and clean. Breakfast was great and once again the staff went out of their way to speak and make sure you had everything you need. Will definitely choose this place again.

Staff was friendly, room was nice and clean. Breakfast was great and once again the staff went out of their way to speak and make sure you had everything you need. Will definitely choose this place again.

As always, Holiday Inn provides the best experience.

As always, Holiday Inn provides the best experience.

Room was very quiet, great access to Route 10, breakfast was fantastic!

Room was very quiet, great access to Route 10, breakfast was fantastic!

staff super helpful quiet at night clean

staff super helpful quiet at night clean

Front desk staff was awesome.

Front desk staff was awesome.

It was really good, the people at the front desk were very kind and helpful and breakfast was delicious. The room was really clean and good and the beds also were comfortable. Would definitely recommend and stay again :)

It was really good, the people at the front desk were very kind and helpful and breakfast was delicious. The room was really clean and good and the beds also were comfortable. Would definitely recommend and stay again :)

The front desk associate was great checking us in. Very courteous and proficient.

The front desk associate was great checking us in. Very courteous and proficient.

Nice lady at check on

Nice lady at check on

The hotel itself was fine. The area that it is in leaves a lot to be desired.

The hotel itself was fine. The area that it is in leaves a lot to be desired.

I like the fact that restaurants were within walking distance.

I like the fact that restaurants were within walking distance.

Staff team is amazing, all of our requests were met. They greeted us with smiles and very warm , positive and professional attitudes. If ever we're in the area again, yes we would book our stay with them, as well as recommendations to others. Thank you.

Staff team is amazing, all of our requests were met. They greeted us with smiles and very warm , positive and professional attitudes. If ever we're in the area again, yes we would book our stay with them, as well as recommendations to others. Thank you.

Efficient, clean, friendly. Just needed a place to sleep during a road trip. Hotel was great!

Efficient, clean, friendly. Just needed a place to sleep during a road trip. Hotel was great!

It was very very clean

It was very very clean

The hotel and it's staff was great the only downside was the broken ac and it didnt get cooler than 72 degrees in our room. We did not mention u til until the next morning since my husband was sick and did not want to move rooms or have someone in our room to fix it. The location of the hotel is fantastic and we would visit again for sure!

The hotel and it's staff was great the only downside was the broken ac and it didnt get cooler than 72 degrees in our room. We did not mention u til until the next morning since my husband was sick and did not want to move rooms or have someone in our room to fix it. The location of the hotel is fantastic and we would visit again for sure!

I would definitely stay at this property again. I left my smart watch and they called me to let me know they had it for me. The breakfast was amazing and the staff was so helpful.

I would definitely stay at this property again. I left my smart watch and they called me to let me know they had it for me. The breakfast was amazing and the staff was so helpful.

I enjoyed my stay at this property and did not experience any difficulties with the check in or check out process. All amenities were great, my only report would be to make sure all the lights are operational in the room, as one of the lights beside the bed wasn’t working or probably needed the bulb replaced. Additionally, I would recommend looking into getting a chair for the table that is just a little more supportive for the low back, as I felt the chair kinda would instantly give backwards if you sat against. Otherwise, great stay overall.

I enjoyed my stay at this property and did not experience any difficulties with the check in or check out process. All amenities were great, my only report would be to make sure all the lights are operational in the room, as one of the lights beside the bed wasn’t working or probably needed the bulb replaced. Additionally, I would recommend looking into getting a chair for the table that is just a little more supportive for the low back, as I felt the chair kinda would instantly give backwards if you sat against. Otherwise, great stay overall.

A note for the staff - we struggled to get enough hot water, and the WiFi wasn’t working in our room. We didn’t ask for help so I didn’t expect it to be fixed, just FYI. :) I would definitely stay again for how nice everyone was and how clean the entire property is. Thank you!

A note for the staff - we struggled to get enough hot water, and the WiFi wasn’t working in our room. We didn’t ask for help so I didn’t expect it to be fixed, just FYI. :) I would definitely stay again for how nice everyone was and how clean the entire property is. Thank you!

Everything about my stay here was excellent, however the only thing I was really let down about was the shower. It was a very clean shower and the water was hot but the water pressure was almost nonexistent. It may have been due to being on 4th floor but was let down by that. With that said literally nothing else was a negative experience. The staff were very professional and friendly and made me feel welcomed. If I’m in the area I’ll be staying here again.

Everything about my stay here was excellent, however the only thing I was really let down about was the shower. It was a very clean shower and the water was hot but the water pressure was almost nonexistent. It may have been due to being on 4th floor but was let down by that. With that said literally nothing else was a negative experience. The staff were very professional and friendly and made me feel welcomed. If I’m in the area I’ll be staying here again.

Nice place, clean, looks new. Nice people working in.

Nice place, clean, looks new. Nice people working in.

Felt safe albeit a little rundown in neighborhood. Great location off highway however. Really great check in staff, good recommendation for dinner. Comfiest bed ever!

Felt safe albeit a little rundown in neighborhood. Great location off highway however. Really great check in staff, good recommendation for dinner. Comfiest bed ever!

Great stay from start to finish. Check in was easy and quick, the room was clean, and the breakfast was excellent. All employees were welcoming and kind.

Great stay from start to finish. Check in was easy and quick, the room was clean, and the breakfast was excellent. All employees were welcoming and kind.

I didn’t like the area. Smelly rooms.

I didn’t like the area. Smelly rooms.

Perfect for our needs. Great breakfast!

Perfect for our needs. Great breakfast!

Clean room, nice staff, breakfast was excellent - French toast, Cinnamon rolls, biscuits and gravy, eggs, sausage, good coffee. Would definitely stay again!

Clean room, nice staff, breakfast was excellent - French toast, Cinnamon rolls, biscuits and gravy, eggs, sausage, good coffee. Would definitely stay again!

Awesome customer service

Awesome customer service

Excellent Front Desk Staff

Excellent Front Desk Staff

The property is one of my favorite locations because they have a superb hospitality.

The property is one of my favorite locations because they have a superb hospitality.

Very friendly & helpful dtaff

Very friendly & helpful dtaff

Great place for a short stay, area around it was not the best but property itself was pretty good

Great place for a short stay, area around it was not the best but property itself was pretty good

Exceptional experience. Friendly Staff. Clean Rooms & hotel. Highly Recommend!

Exceptional experience. Friendly Staff. Clean Rooms & hotel. Highly Recommend!

Very nice hotel

Very nice hotel

The property was great! Clean room and hotel. Excellent service.

The property was great! Clean room and hotel. Excellent service.

Very nice clean hotel. Lamp in our room was broken. Toilet was broken.

Very nice clean hotel. Lamp in our room was broken. Toilet was broken.

A very clean comfortable well maintained hotel. We did request a ground floor accessible room but were put on the 3rd floor where the accessible room was the farthest room from the elevator.

A very clean comfortable well maintained hotel. We did request a ground floor accessible room but were put on the 3rd floor where the accessible room was the farthest room from the elevator.

We love Holiday Inn express! We always search for one when traveling

We love Holiday Inn express! We always search for one when traveling

It was great specially breakfast.

It was great specially breakfast.

Great place

Great place

The Holiday Inn And Suites is the best overall hotel I've stayed at in Jacksonville for work. Would definitely recommend for work or pleasure

The Holiday Inn And Suites is the best overall hotel I've stayed at in Jacksonville for work. Would definitely recommend for work or pleasure

Clean abd comfortable

Clean abd comfortable

Very nice and clean property.

Very nice and clean property.

Excellent staff. Very clean.

Excellent staff. Very clean.

Impressive

Impressive

Unfortunately the hotel is very loud with guests motorcycles at night and too early morning. We were on the fourth and heard it very clear, with the kids in the next room as well. Otherwise great breakfast and clean hotel.

Unfortunately the hotel is very loud with guests motorcycles at night and too early morning. We were on the fourth and heard it very clear, with the kids in the next room as well. Otherwise great breakfast and clean hotel.

Fast check-in process and courteous staff.

Fast check-in process and courteous staff.

Overall, it was a good stay!

Overall, it was a good stay!

Staff was very friendly. Hotel was super clean. Breakfast was good. I would definitely recommend this hotel while in Jacksonsville, FL. We will be back real soon.

Staff was very friendly. Hotel was super clean. Breakfast was good. I would definitely recommend this hotel while in Jacksonsville, FL. We will be back real soon.

Staff during check in process was unprofessional. Rooms small…booked a suite and the room is just a regular room.

Staff during check in process was unprofessional. Rooms small…booked a suite and the room is just a regular room.

Everything was very nice.

Everything was very nice.

The highlight was the breakfast. It was no cookie cutter recipe you expect from chain hotel buffets. It was super delicious, homemade kind of taste. Loved it!

The highlight was the breakfast. It was no cookie cutter recipe you expect from chain hotel buffets. It was super delicious, homemade kind of taste. Loved it!

Extremely noisy - worst breakfast ever in a Holiday Inn : no coffee at all , no gluten free options - the employee stays in the back store or talk together instead of helping us

Extremely noisy - worst breakfast ever in a Holiday Inn : no coffee at all , no gluten free options - the employee stays in the back store or talk together instead of helping us

The rooms were clean and staff was friendly. Wide variety of breakfast foods.

The rooms were clean and staff was friendly. Wide variety of breakfast foods.

Great place

Great place

Great place

Great place

very Clean Rooms & Good Breakfast

very Clean Rooms & Good Breakfast

The hotel property inside is good, the room was excellent. More of an industrial area good for a layover going elsewhere.

Convenient, fast, friendly and clean!

Great place! We stay here all the time we visit Jacksonville.

Very good!!

It was easy to get to off interstate

AC NEVER cooled down, hallways were warm too, shower water pressure very weak

Very clean and comfortable

I frequently stay at this hotel. In the past, my biggest disappointment was that the pool was always dirty. I was happy to note that the pool was clean this time. The only other improvement I would like to see would be access to Netflix and Prime on the television.

Hotel was clean and everything was satisfactory. Breakfast was good.

had to change rooms due to faulty thermostat, a common problem amongst the industry very noisy ac units.. there are alternatives but they don't give a dam

Great stay for a pit stop on our way to Tampa from New York!

Friendly staff comfortable rooms beds are like sleeping on clouds

Front desk associate was amazing! Pleasant and super friendly.

Very nice hotel! Would gladly stay here again!

Excellent Staff

Staff was super friendly and efficient! The hotel is like new.

The front desk staff was wonderful and got me checked in smoothly. Room was clean and the bed was comfortable. Breakfast was good with a lot of variety. Why three stars? I’ve seen cleaner pools in Haiti. Looks like it’s been a while since it’s been cleaned. Pancake maker was broke. My main light in my room was not working. Came down at 6 am and had an employee sleeping on the couch with a blanket.

Relaxing stay with family, everything was clean from entrance to room. Breakfast area was organized neatly and friendly staff.

Really a great place but my sister-in-law’s room had a broken toilet handle and it did not flush. She called downstairs and no one ever got back with her.

Everyone was very friendly and easy check in

Great property. Staff were super friendly. Easy to get around.

Amazing place to stay I recommend!

great custumer service, happy staff

Fantastic Continental breakfast. Friendly staff

Friendly staff, clean rooms, nice and quiet. Wonderful stay

The shower floors are slippery. My wife slipped getting into the shower. She hit her face and elbow. Need to make the shower floors with better grip

When we arrived we were told they had no water. Should be fixed in a couple hours

Broken in-room coffee maker. Poor water temp and pressure in shower. Noisy air conditioner.

The staff was friendly and accommodating. Breakfast was well-presented, great variety, clean area and delicious. The room was clean and had the extras that made the stay great, I.e., docking stations, bottles of lotion, shampoo, conditioner and etc.

Accomadating staff. I have issues with my fee5 and was using a cane. The staff saw this and worked with me to get a room close to where I was parked to minimize my walking.

Nice hotel. Area meh.

The room was comfortable and very quiet. We stayed 2 nights and was surprised to have our room cleaned daily. Breakfast was good especially the cinnamon rolls! Area was a little concerning with security guards at Zagsby’s to walk employees out to cars and schizophrenic lady causing a scene to Burger King. Both within walking distance.

Top notch place! Would stay again!