Hilton Garden Inn Jacksonville Downtown Southbank

Room was dirty. Bathroom are like motel bathrooms. They were dirty, toilets have poop stains. The cost of the breakfast was to high. I can get the same breakfast in a hotel that offered for free. Do not recommend this hotel to travelers.

Ms Rose & Daniel are the BEST I’ll give them 1 million stars if I can thank you 💕

It was so noisy no one could sleep and the did not refund

Felt like home

Great

Front desk staff, location Needs some updating

The food was the worse I can remember having in a very long time. I had food poisoning afterwards. NEVER, will I eat in this restaurant again. Otherwise, accommodations were good and location excellent.

The staff were friendly, the hotel and the room was clean, and parking was so close and easily accessible. Definitely recommend. Will be back again.

This hotel is in an awkward location.

Very good

The property had a bad musty smell like wet carpet.

Bedsheets should be ironed to show they are clean

Awesome

Room was clean and quiet. The $25 parking fee seems a bit high.

The location is great I don’t like the breakfast long time checking from the kitchen staff

The location is great I don’t like the breakfast long time checking from the kitchen staff

Exceptional

Exceptional

Only there one night. Room was good

Yes, convenient for ironman

Staff, location and cleanliness!

Great service staff professional and friendly ...

Amazing stay from start to finish! The hotel was clean, comfortable, and beautifully maintained. The staff was welcoming and attentive, making the experience even better. I truly enjoyed the relaxing atmosphere and would definitely stay here again. Highly recommend!

Everything was excellent! I wouldn’t stay anywhere else while in Duval!

My bathroom wasn’t clean hair was all over the shower and my room was vacuum at all the beds were made fresh but far as the rest of the room no. And I am a Hilton rewards member. Also the next morning at check out front desk ring my line profusely and it was only 11:00am right at check out. I won’t be visiting here again .

Standard breakfast

Front desk staff very friendly

Front desk staff very friendly

N/a

It was convient and clean Didn’t provide breakfast with out paying extra

It was convient and clean Didn’t provide breakfast with out paying extra

Booked 2 rooms for an extended weekend. Rooms were clean, staff was amazing! Parking was a bit of a surprise @25.00 a day, but car was safe in the parking garage. Hilton is always my first choice when traveling they, haven't let me down let.

Disappointing

Exceptional

The location was quiet and not busy. There was also a charger for electric vehicles I smelled cigarette smoke

The location was quiet and not busy. There was also a charger for electric vehicles I smelled cigarette smoke

Rooms are nice. Friendly staff. 3 am fire alarm was not good.

Clean room, staff, family friendly

Bad

Exceptional

The bar was great and very friendly staff

Really nice quiet property.

Room had a weird odor

It was clean and nice working garage working very easy even in downtown It seemed overpriced, but that is where the rest of our group was staying

It seemed overpriced, but that is where the rest of our group was staying

The staff were personable and friendly. The room was clean and nicely appointed. Enjoyed my stay. Wish it could have been longer.

The stay was fine

Good stay

Really comfortable bed and pillows makes it a home away from home.

NA

Superb

Everything N/A

Everything N/A

I can’t say what an enjoyable stay we had. Only one slight deterent. Upon entering our room, there was water on the floor due to the refrigerator being turned down. The staff came in right away and resolved the problem.

Clean, nice view

Clean, nice view

Very poor

Everything was perfect. Will definitely stay again in the future

Everything was perfect. Will definitely stay again in the future

Exceptional

The autumn moon lights my way. For now, I smell the rain, and with it, pain and it's headed my way.....but not from this hotel. The pain is from my arthritis. I'd stay here again.

The autumn moon lights my way. For now, I smell the rain, and with it, pain and it's headed my way.....but not from this hotel. The pain is from my arthritis. I'd stay here again.

Best place

Best place

Check was easy and the entire place was clean and staff were very friendly and helpful

Check was easy and the entire place was clean and staff were very friendly and helpful

Room was clean. Had to pay for the coffee. Was charged an early check in fee that was not advertised in writing. Convenient location.

Room was clean. Had to pay for the coffee. Was charged an early check in fee that was not advertised in writing. Convenient location.

room and staff were awesome, luv this hotel, but not excellant this time :( As the slow draining bathroom sink. Not clogged just plug too tight to let water out without holding it up a little after pressing to open leaver

room and staff were awesome, luv this hotel, but not excellant this time :( As the slow draining bathroom sink. Not clogged just plug too tight to let water out without holding it up a little after pressing to open leaver

Very nice staff and clean hotel

Very nice staff and clean hotel

I enjoyed the dinner and the breakfast.

I enjoyed the dinner and the breakfast.

Hotel is awesome. But had a few people who said they live close by and wanted to hold conversation. I guess due to cold weather

Hotel is awesome. But had a few people who said they live close by and wanted to hold conversation. I guess due to cold weather

Staff and service. Rose at the desk and Jose serving in the restaurant. Food was good

Staff and service. Rose at the desk and Jose serving in the restaurant. Food was good

Staff at front desk was amazing.

Staff at front desk was amazing.

Very clean and smelled great! Very nice lobby Nothing

If you book online you have to pay for breakfast.

Check in young lady was very welcoming and courteous. Room was very clean, quiet and comfortable.

Check in young lady was very welcoming and courteous. Room was very clean, quiet and comfortable.

The property is very well maintained

Clean with friendly helpful staff.

Clean with friendly helpful staff.

The staff Isabella at front desk was very kind and professional as well as the lady at check out. Very pleasant attitude. My room floor by the closet was sticky as if it wasn't mopped

I did not have breakfast at the hotel or utilize the hot tub.

I did not have breakfast at the hotel or utilize the hot tub.

Did not have breakfast and the hot tub was closed was not on water and there were no limo service other than Uber

Did not have breakfast and the hot tub was closed was not on water and there were no limo service other than Uber

The room was clean.

The room was clean.

Got to check in - no one there. waited 5 minutes or so. 1 person in front of me - normal. But slow, Thought an apology was an appropriate response, but instead not very friendly. Maybe just an off day

Good Could hear other rooms

Staff was very helpful. Nice large room but bed wasn't very comfortable.

Staff was very helpful. Nice large room but bed wasn't very comfortable.

Beds were not comfortable

Beds were not comfortable

Room was great

Room was great

Great stay!!!

Room was clean, staff were very friendly!

Room was clean, staff were very friendly!

Staff was nice, room was clean with a nice view of the pool and location was perfect. We were able to walk to nearby bars and a great pizza spot! The jacuzzi was a plus!

Staff was nice, room was clean with a nice view of the pool and location was perfect. We were able to walk to nearby bars and a great pizza spot! The jacuzzi was a plus!

The room had a bit of an odor and we found a cockroach in the middle of the night. Some white parts of the shower had some staining as well.

The room had a bit of an odor and we found a cockroach in the middle of the night. Some white parts of the shower had some staining as well.

The staff was very helpful and friendly. The rooms were very clean and didn’t have the weird smell like some hotels do when they try to cover up cigarette smells. It was very quiet and easy to park and get around town.

The staff was very helpful and friendly. The rooms were very clean and didn’t have the weird smell like some hotels do when they try to cover up cigarette smells. It was very quiet and easy to park and get around town.

The location was good for us to reach many place in the short distance.

The hotel is located in a convenient spot close to restaurants. We enjoyed our room.

The hotel is located in a convenient spot close to restaurants. We enjoyed our room.

Yes

Yes

Told parking would be free with room key swipe. Charged 21.50, not happy there

Told parking would be free with room key swipe. Charged 21.50, not happy there

From the moment I made my reservation, I sent an email several days in advance requesting that my room be ready upon arrival, as I would be driving approximately five hours from Miami. I was informed that an early check-in might be possible, with an additional fee, if I arrived before noon. Despite this confirmation, when I arrived, my room was not ready. At the front desk, I was asked to wait standing while the receptionist handled multiple phone calls, clearly overwhelmed due to understaffing. When I mentioned the prior email confirmation, I was told that what had been written in the email did not matter and that the King bed room was not available. As a result, I was given a room with two Queen beds, which was not what I had reserved. Additionally, I was not informed in advance that parking required an additional fee. To make matters worse, the parking key did not work on two separate occasions when exiting the garage, forcing me to return to the front desk both times to have the issue addressed. Unfortunately, the issues did not stop there. That evening, loud music from a nearby nightlife venue across the street continued late into the night (10 PM, 11 PM, midnight, and even past 1 AM), making it impossible to rest. I traveled to Jacksonville specifically for a cycling event and needed to wake up at 5:30 AM. Due to the excessive noise, I was unable to sleep and therefore could not wake up as planned. Given this overall experience, I will be checking out early today and will be canceling the remaining night through PayPal. I respectfully request a refund for the night I will not be staying. Additionally, I would like to mention that the breakfast quality was extremely poor and far below expectations. This stay has been extremely disappointing. The only positive I am writing to formally express my disappointment with the experience I have had during my stay at the Hilton here in Jacksonville, which fell well below the standard I expect from the Hilton brand. From the moment I made my reservation, I sent an email several days in advance requesting that my room be ready upon arrival, as I would be driving approximately five hours from Miami. I was informed that an early check-in might be possible, with an additional fee, if I arrived before noon. Despite this confirmation, when I arrived, my room was not ready. At the front desk, I was asked to wait standing while the receptionist handled multiple phone calls, clearly overwhelmed due to understaffing. When I mentioned the prior email confirmation, I was told that what had been written in the email did not matter and that the King bed room was not available. As a result, I was given a room with two Queen beds, which was not what I had reserved. Additionally, I was not informed in advance that parking required an additional fee. To make matters worse, the parking key did not work on two separate occasions when exiting the garage, forcing me to return to the front desk both times to have the issue addressed. Unfortunately, the issues did not stop there. That evening, loud music from a nearby nightlife venue across the street continued late into the night (10 PM, 11 PM, midnight, and even past 1 AM), making it impossible to rest. I traveled to Jacksonville specifically for a cycling event and needed to wake up at 5:30 AM. Due to the excessive noise, I was unable to sleep and therefore could not wake up as planned. Given this overall experience, I will be checking out early today and will be canceling the remaining night through PayPal. I respectfully request a refund for the night I will not be staying. Additionally, I would like to mention that the breakfast quality was extremely poor and far below expectations. This stay has been extremely disappointing. The only positive

The rooms were clean and comfortable the staff was wonderful ? I didn't like that the breakfast was subpar and there wasn't many selections to choose from I was very disappointed about that.

You really should have coffee offered in the lobby for your guests. Even the lesser priced hotels offer this, y’all can do better

You really should have coffee offered in the lobby for your guests. Even the lesser priced hotels offer this, y’all can do better

No bath soap

No bath soap

They didn’t give us our $25 credit that was offered on y’all’s page they said they didn’t know anything about it

Amenties

Amenties

Great time and good service

Great time and good service

they are greedy company, the staff are very sarcastic I bought breakfast buffet but they have limited breakfast if you want some eggs you will pay another payment and they give us a bill receipt even is zero and pay online, bread are so hard and old very disappointed its a big company

they are greedy company, the staff are very sarcastic I bought breakfast buffet but they have limited breakfast if you want some eggs you will pay another payment and they give us a bill receipt even is zero and pay online, bread are so hard and old very disappointed its a big company

All of the above

All of the above

Very pleasant stay. Great parking!

Very pleasant stay. Great parking!

Room was clean and smelled fresh. Staff needs to work.on customer service skills.

Room was clean and smelled fresh. Staff needs to work.on customer service skills.

Very clean and peaceful

Very clean and peaceful

Walking distance to a great restaurant Hurricanes! Felt safe walking. Staff was excellent all the way around!

Walking distance to a great restaurant Hurricanes! Felt safe walking. Staff was excellent all the way around!

Good rooms. Good size. Clean.

Good rooms. Good size. Clean.

N/A

N/A

Always enjoyed goin there!! They treat you right! Checking in always smooth .everyone is very polite and respectful. Food was good but would be nice to label the breakfast sausage. So you know which one is pork. Otherwise great food and service!

Always enjoyed goin there!! They treat you right! Checking in always smooth .everyone is very polite and respectful. Food was good but would be nice to label the breakfast sausage. So you know which one is pork. Otherwise great food and service!

The toilet had an issue when we checked in and the bottom of the toilet was brown and my daughter didn’t want to use it as it looked dirty! The bath need fixed/replaced it had peeling enamel and it looked dirty. The elevator was also not clean and just overall felt the hotel needed a really good clean!

The toilet had an issue when we checked in and the bottom of the toilet was brown and my daughter didn’t want to use it as it looked dirty! The bath need fixed/replaced it had peeling enamel and it looked dirty. The elevator was also not clean and just overall felt the hotel needed a really good clean!

The staff was nice the room was clean and it is in a very convenient spot for us and why we were in town.

The staff was nice the room was clean and it is in a very convenient spot for us and why we were in town.

The hotel was met our needs, the hotel should offer a free continental breakfast instead of charging extra for it.

The hotel was met our needs, the hotel should offer a free continental breakfast instead of charging extra for it.

Had a meeting there. It worked out well.

Had a meeting there. It worked out well.

n/a

n/a

It had a smell

Good thank you

Good thank you

Room toilet was loud and didn’t flush properly, $20 for parking and no free breakfast. I wouldn’t go back

Room toilet was loud and didn’t flush properly, $20 for parking and no free breakfast. I wouldn’t go back

U

U

The room was very clean and the front desk was informative and helpful

The room was very clean and the front desk was informative and helpful

Excellent hotel staff, staff at front desk and Jose at the bar, were very friendly. Will visit again.

Great (Big as Texas ! ) Breakfast, friendly staff, great comfortable room.

Great (Big as Texas ! ) Breakfast, friendly staff, great comfortable room.

Clean room. Great location getting to and from football stadium.

Clean room. Great location getting to and from football stadium.

Clean Room

Clean Room

Artarshia was wonderful!!

Artarshia was wonderful!!

The cleaning was nasty… I can’t believe a price hotel put me in that situation. I just realized my nightstand wasn’t cleaned, I complained nothing was done. In the morning I saw the headboard of the bed was with nasty things on. This is so shame for a hotel that supposed to have quality

Loved the place

Loved the place

Clean room, polite staff

Clean room, polite staff

The pool area was just to packed

The pool area was just to packed

Coffee

Coffee

Very nice hotel and good location, very convenient to the shuttle bus for games at Everbank Stadium. BUT no free internet unless you are a Hilton Honors member, and No complimentary breakfast.

Very nice hotel and good location, very convenient to the shuttle bus for games at Everbank Stadium. BUT no free internet unless you are a Hilton Honors member, and No complimentary breakfast.

Tried calling many times to request a early check in for about a day before my trip and want able to reach anybody…

Tried calling many times to request a early check in for about a day before my trip and want able to reach anybody…

Perfect stay for a short trip!!

Perfect stay for a short trip!!

Clean & good food & nice staff

Clean & good food & nice staff

Breakfast not included along with parking. $20 breakfast with cold sausage a bit disappointing

Breakfast not included along with parking. $20 breakfast with cold sausage a bit disappointing

Everything was great no complaints

Everything was great no complaints

Other than paying for parking while staying at the hotel it was a pleasant experience.

Other than paying for parking while staying at the hotel it was a pleasant experience.

It was overall decent but after i paid to stay there i also was charged $20 per vehicle per night to stay.. crazy to me!!

It was overall decent but after i paid to stay there i also was charged $20 per vehicle per night to stay.. crazy to me!!

Friendly checkin and clean room

Friendly checkin and clean room

Valerie at the front desk was very accommodating to the fact that the parking garage gate wasn’t working. She let us park in the Diamond parking area.

Valerie at the front desk was very accommodating to the fact that the parking garage gate wasn’t working. She let us park in the Diamond parking area.

The common door between the room wasn't very well insulated and i was awaken by guests who were calling escorts and performing sexual behavior. Between that and the noise outside the room, hallway, and elevators, it wasn't highly recommended as somewhere I'd stay in the future.

The common door between the room wasn't very well insulated and i was awaken by guests who were calling escorts and performing sexual behavior. Between that and the noise outside the room, hallway, and elevators, it wasn't highly recommended as somewhere I'd stay in the future.

Pool with jacuzzi…

Pool with jacuzzi…

I think the charge for the parking is insane $20 just to park on the property. That’s price gouging when it could at least be $10 come on now but other than that everything else was magnificent

I think the charge for the parking is insane $20 just to park on the property. That’s price gouging when it could at least be $10 come on now but other than that everything else was magnificent

Loved this hotel!

Loved this hotel!

Unable to check in. No employees onsite for over an hour.

Unable to check in. No employees onsite for over an hour.

Loved my stay I even extended it another 4 days

Loved my stay I even extended it another 4 days

Great

Great

Great place

Great place

Nice rooms, good service

Nice rooms, good service

Quick and easy process. Great location

Quick and easy process. Great location

I booked a king room, not sure why we were put in a handicap accessible room. some of the tile trim was separating. when we checked in, we were also charged an additional $50 fee. when parking you can pull straight into the garage but to get out you use the room key, if not you have to pay to leave. the hotel is combined with another but have 2 separate entrances. the bed was extremely comfortable. breakfast is not included. they have a restaurant/ bar in the lobby that is nice, and the bartender Jose was wonderful and makes excellent drinks! overall it was a nice, comfortable stay for the night. 4/5

When my husband and I checked in, we asked for a quiet room away from the elevator. They put us in a room right near a loud bar, and after midnight, in our pajamas, we had to pack up and move rooms. The night clerk was very helpful. She even stated that she always tries to place guests away from that bar on the weekends because of the noise. However, when I subsequently called the hotel manager, Jeff Mercado, he was very rude and did not want to help us or offer us any compensation for our tremendous inconvenience. We have been Hilton Honors members for many years, and we were treated very poorly by Mr. Mercado who should be trying to make amends for his clerk's lack of training or ignorance placing us in this very noisy room requiring a middle of the night move. A hotel run by a non customer service oriented manager like Mr. Mercado is a hotel to avoid.

Very nice facilities! Be prepared to pay a parking fee. Very clean, convenient location, very quiet.

The room smelled of dampness and dirt, the bathroom was dirty with mold and hair everywhere, the footrest in the shower it looked like it had never been cleaned, I would not stay there again.

Everything was Great!!!!

This hotel is very run down. You can tell they are renovating but I have stayed in many of the hotels in the area and this one left alot to offer. The rooms were ok and clean but the lobby is falling apart the breakfast area is about 104 degrees and the halls and ceiling tiles falling. Pool area is a very basic pool. Breakfast was very good that i have to say! Although it ends very early and you cant take anything to your room so for those with children that like a sleep past 8am good luck.

Nice

The staff was friendly and the hotel was nice but I didn’t get my room serviced so had no coffee in the am. They should include breakfast buffet since it was very small and meager. I would stay again

Bedroom was spacious and clean. Front desk staff were friendly and helpful. My wife commented on the fresh and aromatic aroma of the lobby area when we first arrived. All in alll an exceptional experience.

Property was dated, towels were for a child & only 2 bath towels & 1 hand towel for 2 people, no bath mat , hallways stunk, coffee machine was old & terrible coffee , when you opened bathroom door you couldn’t get Iinto closet, AC unit was loud …. Not the same as other Hilton Gsrden Inns we’ve stayed in.

When we got in our room the tv didn’t work so had to call maintenance. Previous snacks from other people found under the tv upon entry. The bed felt dirty. The pool was smaller than appeared in photos and we thought breakfast was included but wasn’t.

Stay ok , but Hilton charged my card twice and refused to get be refund , never staying at Hilton again

My sister and I came in for one night she was very nice. We enjoyed our stay. There will be back again.

Love it

Outstanding customer service

Great room, clean, nice staff.

It was a great stay!

Overall the stay was ok.. besides the chair in the room having a blood stain on it.. no pool privacy being that the pool is on front street.. hate that the pool is being shared between two hotels

For parking. Also breakfast was not included and they charged 19 dollars for under cooked eggs!

No complaints at all. Very welcoming

Lobby smelled great and was very welcoming! But each of the floors and the room smelled terrible. We asked for a non smoking room and yet it smelled horribly like smoke. The water that came out of the faucet was brown.

This hotel was centrally located near great all the event locations and the property is well maintained.

The hotel was a little dirty but still nice compared to other hotels in the area.

Mehhhh, the hotel is worn, showing it's age. It was okay, but as always super glad to leave.

Had an enjoyable stay

$20 daily parking fee added with no discussion prior!

Everything was great

Greatplace to stay in San Marco..!!

Clean and comfortable

overall stay was good

2am check in, very helpful kind employee. The nicest travel hotel , non resort and area I’ve stayed in.

The property was clean and well taken care of. I didn't

😊

Wish I would have known about the $20/day parking charge before arriving at the hotel but other than that no complaints.

the hotel seemed in disrepair. the shower door would not remain closed. room seemed dirty. the room was not worth the price. Only plus was the hot tub which we enjoyed

Due to aMarathon everything near booked-had to sleep in my truck in the parking garage

AllGOOD

A little noisy (my room was next to the freeway) but overall this hotel was very clean. The staff were all friendly and the room was comfortable. It's also in a great location for all areas of Jacksonville. The breakfast left a little to be desired, but overall it was a great hotel.

Overall stay was nice after check in and room service/food was great.

It was a great escape

Overall it was a nice stay clean rooms/bathroom. The general manager was a little rude to me about my complaint of not getting housekeeping. But other than that it was just what I needed

The hottub light never turned on at night. Otherwise my trip was great.

Good budget hotel - clean, good service, decent food in restaurant.

Very clean and great location

Very little dining and breakfast was plentiful? Probably the worst Hilton property stayed in ever!

We get that stuff happens but the hot tub/pool was out of order, the elevators broke…. Not what we were expecting. Bartender named Jose in the lobby was the highlight of our entire stay. Not happy with the visit other than him.

great spot

Excellent hotel.

The property was beautiful and very clean. The staff was very helpful and nice as well.

For what we spent on this room, I was disappointed that we couldn't get room service. We called to find a menu and they said it was on the website but it wasn't. Called again and that person said we couldn't get room service because they were too busy. We went down to the restaurant and ordered 2 bacon cheese burgers and said to call when they were ready and we would come get them. We got the call and went to get them which were barely warm and one had bacon and one without. Also the tv went out. Do not plan on staying at a Hilton ever again.

I enjoy my stay

Easy access off interstate and close to restaurants! Staff beyond helpful!!!

Staff was exceptional. Convenience items were very expensive ($4 for a microwave popcorn bag) I would not stay here again.

Jose was an excellent bartender!

The front desk staff was great. That’s about where it end. I was placed in a handicap room for some reason. The fridge didn’t work and ruined our left overs and food we purchased for breakfast as the breakfast meal is super expensive for just add water eggs and such. Our room was never cleaned or towels restocked for some reason. Bed was not comfortable at all and the blankets are stupid thin and hard to figure out as they are fitted to the bed. Then to be woken up in the early hours by the loud Cuban staff shouting at each other down the hallways all morning while cleaning. Disappointed as we have stayed here before and didn’t have this experience on the last stay. I don’t think we will be back.

The hotel is in a good location. Everyone says that the San Marco neighborhood is the best in Jacksonville and it's convenient to take the Skywalk or water taxis over to the stadium. The room was nicely updated and pretty large. My only complaint was that there was never coffee in the morning in the lobby. You pay for breakfast, but there was complimentary coffee and it was always empty.

Not so good. I didn’t realize I would be playing exterminator during my stay. Three cockroaches. And the remnants of another that was killed prior but left on the carpeting. No room service available. There’s a five bar across the street playing club music until 2am which you could literally feel in the room. I asked for parking to be comped to make up for the inconvenience and was ghosted. Front desk attendants were not professional nor welcoming. Sorry sack for a Hilton brand hotel. Will not be staying again.

N/A

Not a bad spot. Prefer something walking distance to night life

We were given a horrible room when we first arrived. After seeing the room we had to convince the lady at the front that we purchased and paid for a king upgraded room. She finally gave us the room we paid for. A lamp shade fell out of the bathroom light and shuddered everywhere. I had to ask 3 x to have it vacuumed up and not swept as there were tiny pieces everywhere. Again huge attitude at the front desk.

This was unsanitary and served great discomfort.

Efficient and friendly staff, clean room, short drive to Amelia Island.

Newly renovated rooms that were very nice, beds were comfortable and the pool was great. Hotel is very close to MOSH museum and the Riverwalk which is perfect for evening activities. We would definitely stay here again.

Hotel was very clean and nice, but be aware that you have to pay $20 a day to park and breakfast that is very continental, is $14.95.

The hotel is very clean and the staff friendly. We stayed and attended a concert at daily’s place which was less than 10 minute drive which was very convenient.

Every thing especially the lady at the front deck who checked me in she was very helpful

Very good

The staff was extremely nice, but the property is under renovations, and the name of the property is a little deceiving making you think the property is on the water when it’s just a picture of the hotel with a little pond in front of it.

Fire alarm when off at 5:15am 😡😡

There was some construction going on at the property

Construction but was well managed

Under remodeling was not announced

Nice property and location for tourism in Jacksonville.

Excellent room and service

Room was nice and clean, i enjoyed the keyless room key connected to my phone

Adequate, affordable and close proximity to Baptist Medical Center.

Rooms were old and uncomfortable.

we liked everything about our stay and will stay there anytime we go to any of their locations

They were under some reconstruction in aome areas of the hotel.

The room was very clean. However, there was alot of inside construction going on early in the morning. The elevators were all shut down, so we had a long walk through the sister hotel to another elevator. This was inconvenient as my husband uses a can to walk and is not very stable. Food was very good, bar person Jorge R was outstanding.

The staff was great.

My day was absolutely terrible. The hotel is under complete renovations. It smells bad. There was a bug in my bedroom. I didn’t even take a shower because I did not feel like it was clean whatsoever. I will be following through for a reimbursement. And I have known that the elevator has were broken the pool and hot tub were Closed it was a complete disaster. I would’ve never booked. I think that was false advertisement.