Hampton Inn Suites Jacksonville Airport

Good location, clean, well kept Property is good. Plastic on the mattresses was not. Sheets kept sliding off. Plastic is hot!!

It was ok The welcoming staff was not appealing . No knowledge of any sights we were asking about

This hotel is showing its age which makes it appear dirty. Matresses should be changed out.

Exceptional

Good

Good

The room had a musty smell. Notified front desk.. gave us another room. Very pleasant staff.

Very close to the airport and good breakfast! Everything was good

I am 56 years old and traveled most of my adult life. I have two children, 9 and 7, and my wife who is 50. We drove 12.5 hours from Richmond to Jacksonville, just to stay overnight and on to Tampa. We arrived and I was assigned the wrong room we had 5 people, which I booked for, and they gave me a room for 4. I was told I would have to pay a 50 dollar upcharge. I discussed with the front desk person that I had booked a room for 5, and she told me the code was wrong and it was Expedia's fault. I told her I was not happy, never raised my voice, never swore in front of my children, as soon as I challenged her on the room she told me I didn't have to stay there, in fact, I could not stay there and cancelled my room and told me ( which she didn't since I waited 30 minutes in the lobby ) she called the police.... THE POLICE...to have me and my family escorted off of the premise. Called customer service with Hilton right there and then, they did NOTHING to correct the situation. Since I was near the airport went next door at 12:30 in the morning and got a room at the Springfield Inn, very pleasant, no issues. I have NEVER in my life been treated the way I was treated, along with my family. I will NEVER stay at the Hampton Inn or any Hilton property again, and I am a Hilton Rewards member. I will also let everyone I know how horrible they are. By the way, the whole conversation between me and the fornt desk was 3 minutes.

Proximity to I 95, price and cleanliness

I booked and paid for two nights in advance because of traveling relatives coming in for graduation. When they arrived at hotel there was no reservation found by the attendant. I called Booking. Com who told me to ask the attendant about the reservation She told me she could not find anything under my name and contact the agency which made the reservation. After many attempts to locate the information and speaking with Bookkng and the hotel I had to find another location to reside. I asked for a refund and have not had a response from anyone.

Exceptional

How welcoming was the staff ( front desk lady) was very nice and friendly

Extremely comfortable bed and clean room. Breakfast had many options for our group. Check in was quick and friendly. Pool was nice but was unfortunate it closes early (7pm) though.

Location and friendliness of staff Breakfast

Staff was amazing. Courteous, respectful, room was clean.

Very good

Friendly staff, quiet, clean Nothing

The Staff!!!!!!!! Dated

Exceptional

Superb

Pleasant and smooth check in.

Exceptional

With all of that said, everything was clean. The bed was way too firm for my liking, but after the first sleepless night, I was so tired that I slept okay the second night, The staff was friendly and always helpful.

Staff was accommodating. Excellent service. NA

Fresh smelling very clean

I would recommend the Hampton Inn. The staff was wonderful and very helpful. The cleaning staff was amazing at getting things we needed for our weekly stay. Thank you! The pool and hot tub were very relaxing as well.

The staff walked into our room while I was in my pjs and my husband in a bath. He knocked and came in, said that there was a problem in the bathroom, and was told that this room was not in use. I called the front lobby and the lady kept saying "I can't hear you; it's the phone". My husband went downstairs to complain and all they did was playing the blame game of "I didn't tell him it was free" and "I didn't know you were in there". No apology. We had to get a new room because the bathroom was causing a leak. The comforter in the new room smelled like saliva. YES, SALIVA. It indicates that it was not washed since it was used last. We asked for a manager but was told that she was not present. I will never stay at this certain Hampton Inn.. just pay a bit more and go to a newer hotels in the area.

Superb

Everything was perfect ease of parking close proximity to restaurants and bars airport staff was extremely professional- my husband liked it so much she just wanted to stay longer

Hotel had couple of restaurants in walking distance. Breakfast was good with good options. We enjoyed the pool and hotel. Close to the cruise terminal. Over all very nice hotel.

Location for my needs was good. Close to airport, and a shuttle to airport. It an older hotel and some furniture needs updating. Pillows were too soft and flattens, but we were able to request a couple more that were firmer.

The toilet is so low u need help getting up, only things to grab is the sink&door knob for support, no microwave, fridge didn’t cool my drinks, it took all the pillows to stack n elevate my head properly, the curtains didn’t close to block out the light fixture shining n my room, no scramble eggs only veggie omelet , the sausage n waffle n apple juice was good to me, the mattress was hard

Overall a good stay. My floors in my room did not look super clean but amenities were still good and clean. Bed was not the most comfortable but area was quiet. For a quick trip stay, it was nice.

Room is slightly tight and bathroom is slightly showing signs of wear and tear

The room smelled musty and the entry light in the room did not work. Overall, the condition of the room did not meet my expectations based on other Hamption Inns I have stayed in.

Property was clean and staff were friendly, continental breakfast was yummy and well stocked.

The staff was friendly and welcoming. The bed was hard as a rock and the curtains don’t close to keep out all the light from the parking lot and sunrise.

Location great. Good variety. Enjoyed Nasty brown carpet in our room. Room little depressing

Good place to stay while heading to a cruise. Helpful staff and nice room.

Clean good staff. Great breakfast NA

Very outdated rooms. Disappointed and uncomfortable.

Nice Nice

Extremely clean with friendly staff

Parking was very easy and safe. Parking lot was well lite. Value for your money and convenience to the airport were fantastic. Complimentary coffee/tea in the lobby was useful! I didn't have time for breakfast, but it smelled great!

Nothing

This was my second time staying at this location, and the staff and facilities were excellent. I plan to stay again when I need to get to the airport early.

Entire hotel seemed clean and staff was friendly and helpful. However, the bed was extremely hard and instead of (normal-sized) bed pillows they had very hard throw pillows.

Limpieza de la habitación

The hotel was in a great and safe location. It was close to whatever we needed, and the staff was really helpful. The price was also very affordable. I would definitely recommend staying here.

Everything

Staff

The room was clean and spacious.

Person at check in was awesome. A big smile and such graciousness is so welcoming after a long trip. Also nice to have so many options for complimentary breakfast next morning. Really great to be so close to Jaxport too! Can't think of a thing that wasn't done well. Thanks for a good place to spend the night!

the hotel did not have my booking .com reservation when i arrived at 1am. the front desk agent said i should not book under booking com and should have booked direct it was not her fault it had not come through. she then charged me at least 50!more dollars for the stay . i was tired and frustrated and would have never stayed at that property for the price she charged me. i had multiple emails saying i booked a room which i did at 1040 pm the night before. it was last minute she said i should go to the lobby and call booking. com or book direct with hilton. the carpet seemed kind of old and grouse in the toom

She had a horrible manner and implied I didn't know how to use a website. The next morning I spoke to Caretta, a woman who was so patient. She said she was so sorry, that room was not a handicap. She found one of the handicap rooms would be available after it was cleaned. Someone came and checked it first and we moved in that morning. She was delightful and restored my faith in your hotel.

Absolutely a DUMP!!!! The first room that I was given the water in the tub ran continuously and could not be shut off as soon as you walk into the room you were overwhelmed with the smell cigarette smoke. The second room was absolutely filthy. There was trash behind the beds and on the floor. The towels were actually black with stains. Holes in the walls, caulking around everything. The bathroom was absolutely disgusting and the tub had stains throughout the bottom of it. The sheets were much like the towels, disgusting and they had holes in them. I slept with the lights on in fear of being eaten up by wandering critters in the night. If I hadn’t gotten there so late, I wasn’t sure where to go. I would have certainly left, however, this is a nonrefundable property so I suffered through. I made a mistake of not ironing my clothes before I went. There was no iron in the room so I asked the attendant for an iron and I was informed they do not have them at the property. All I can say, I’ll never go there again and you have to be pretty desperate to stay there. Even other tenants came out and said how disgusting it was. I do not know how this place has not been condemned by the health department. I tried to leave pictures of my bath towels, but the site would not download them.

Close to Airport

The hotel was clean and the staff was very friendly.

The staff has great customer service!

Staff were friendly and very helpful. Breakfast was great and coffee was available 24 hours. Room was well kept and plenty of parking. Access to the airport was very good.

I found a cockaroach in the bathroom. Apparently, they have had a problem. The staff was understanding and gave me an email to contact the manager. I sent but have not gotten a response 5 business days later.

VERY UN-HAPPY!!! Booked a King room and was given two Queens. When I questioned it. I was told they didn't have another King and this happened frequently using third party booking sites. Classic BAIT and SWITCH. The hotel staff didn't care and Hotels.com was ABSOLUTLY NO HELP.

Everything’s excellent. Kianna of Front Desk helped so much from allowing us to check in early and her awesome personality made us feel at home. Thank you for being awesome!

overall hotel was ok broken ice machines

The staff were wonderful! Easy to get to

Excellent staff nice comfortable bed and breakfast was yummy!

Breakfast was healthy and the hotel was cleAn.

Good charity at breakfast. Convenient location.

Easy to walk to restaurants and for highway access It needs a refresh

My stay was fine until I never received the $50.00 damage fee I had to pay that I was promised that

Location Staff

Staff # excellent Clean room= Good

Staff was rude and not helpful at checking.

All good and close to the airport

Everything was good. I have no complaints.

Breakfast included sausage, eggs, waffles, yogurt, fruit and more. Parking was free and easy, restaurant chains were within walking distance, the room was quiet, the pool was busy. The hotel could use some upgrades but the price reflects that, (I thought it was a bargain).

Everything was good.

There was no one working the front desk when we arrived. After waiting 20 minutes a maintenance person came by and said the person had left and not sure when the next employee would arrive. When they did arrive she seemed angry and rude as she didn’t want to be there. Room was clean and breakfast was ok. Not sure I would book a room in the future.

Dislike was several bugs had to kill

Great place

Location, it’s close to airport I stayed early in the month and was very satisfied. This room the floor and toilet was dirty. The bed was uncomfortable. The coffee maker in room didn’t work. The breakfast was ok, but when I stayed earlier in the month it was excellent with bacon, biscuits and gravy and fresh fruit and tasted freshly made. This stay there only bananas and they were turning brown. The food tasted old.

Every thing was ok front desk need a bell

We had a room in the fifth floor on the back of the hotel so no lights or traffic noise. Very quiet Bed was a little hard

I’m sorry to write an not so good review but some of the staff was kinda rude , but I will stay again because I did like that they had small let out bed for the kids. Food was kinda good but on my first night the server was pretty rude , but second time we stayed Saturday until Sunday , they had different servers and all went well.

The towel was dirty and folded like it wasn't used, no microwave in the room.

Room was clean, breakfast was good, parking was easy to find a spot, & staff was helpful. Only complaint was the bed isn’t very comfortable you can feel the bed springs & bed is leaning to the left do to over use from that side, they need new mattress & pillows are very flattened.

Very clean and comfy. Clock was set about an hour behind.

Breafast Ms Linda Na

Location to airport, shuttle and location to nearby restaurants.

Parking was safe

Clean and quiet N/A

Kianna was extremely pleasant and helpful to us during our stay

Breakfast was great , pool was relaxing, parking was good

Good and hot breakfast, clean room and comfort bed

Check in was not pleasant. Poor customer service. There wasn't enough pillows or toiletries provided.

6 minute drive to airport. Staff were kind. Clean room. Breakfast available. Coffee available 24 hours. Well lit parking lot. Quick check in. This place met our needs completely

Clean hotel with friendly and helpful staff. Good complimentary breakfast. Nothing bad to report.

Good parking and easy access Friendly staff, clean rooms and excellent value.

Excellent everything in general

Our flight was delayed a few hours so it was a long day for us by the time we arrived to check in. There was no one at the front desk but I could hear noises from the office. I called out and no one came out. That's when I noticed a sign stating that they were helping other patrons so we waited. After several minutes, the attendant came out of the office. I smiled and asked if she was waiting on us. (Making a joke since we were so late.) She didn't smile and asked for name and credit card. We finished the transaction and I thought to myself, "I never want that sourpuss the first face my customers see when they come into my business!"

Very clean. Close to Carnival Cruise parking. Actually, nothing.

The staff was wonderful Great location Breakfast was good Bed was comfortable No complaints

Room was very clean and ac worked well. Good breakfast.

We booked two rooms, (1) adult, (2) kids each room and a silver card Hilton Honors and a HGV owner.. The staff was very limited with what capacities they had to offer since they were what appeared to be short staffed. We booked thru a third party which was unfortunate on our part...a king suite accessible was without a sofa sleeper which was not as described in the third party app but front desk staff did upgrade us but we had to wait an additional 45minutes for her to do so, the only staff available, to check in other guest but the upgrade was fantastic...the rooms were clean and very sufficient!! Getting extra shampoo and conditioner request was not fulfilled and the blankets for the sofa sleeper was brought up to our room at 11:40pm, the child was asleep by then with the blanket from my bed... and I, myself was almost asleep when housekeeping came knocking on my door. The breakfast was very minimally required for a buffet but was okay! The pool was clean and the hot tub was extra HOT at 120 degrees. The exterior was clean and very maintained. The free parking was much appreciated. Would recommend patience but a great place for an overnight stay.

Was a quick one-night stay as we arrived in Jacksonville after 8pm. Room was clean, breakfast met our need, parking on site, and close to retail and restaurants.

Room was clean. Breakfast was good, but hotel is old. Needs to be renovated.

Clean and very quiet, nice stay

It was ok,the room had a wet like mildew,or stinch,probably coming from the sink

Very clean rooms and common areas clean. Staff was friendly and very helpful. Breakfast was excellent!!! The air conditioning system worked perfectly!! Not complaints for this location.

This was the worst Hampton inn experience that we’ve ever had. We were assigned to the 4th floor and when we arrived, there was a noticeable stench, carpets were filthy but we told ourselves that it would only be for one night.

Old and tired interior and furnishings. The water smelled and tasted horrible. Made the whole room smell like sulphur.

My experience was excellent

We had the worst stay we can remember. The bed had sunken spots where people have slept. This was visible without turning down the blanket. It made loud noises when we got on the bed and rolled over. Never again!

Room was clean and staff was very helpful. The property was booked full and cleaning staff was trying their hardest to accommodate everyone. We had to wait for our room to be cleaned.

Great hotel! Very clean!

Staff friendly and service amazing

Yes, I found the airport shuttle.

.

Breakfast was great. Different every day which is a nice change. Pool was nice but a bit cold. Nice and relaxing. We had a room with a king size bed. Very nice and clean. Great size room and lots of counter space. Would definitely stay here again!!

Did not use the pool or the shuttle. Our room was immaculate, and very spacious. Couldn't figure out the tv though. Breakfast was ok. Check in and check out was quick and easy. Will be staying there again.

Airport shuttle was on time and efficient.

Airport shuttle was on time and efficient.

Great stay

Great stay

No to many dogs

No to many dogs

room was clean and the staff was helpfull

room was clean and the staff was helpfull

Staff at check-in was too busy visiting with friends to help me get registered...very poor form!!

Staff at check-in was too busy visiting with friends to help me get registered...very poor form!!

Room was clean, staff was friend and breakfast was good.

Room was spotless, staff was polite

Room was spotless, staff was polite

No-one at check-in, had to search and wait for front desk staff. Once she arrived she was not apologetic or personable. Hotel is tired and run down. Room was dark and dingy, carpet and furniture stained and dirty. Surface of tub was peeling off and appeared stained, drain stopper broken, shower curtain crumpled - to the point I would not shower. Vanity damaged and badly scratched, no wash cloth and only 1 hand towel. Generally I choose Hampton Inns because they are typically generic and pretty reliable. I would think Hilton must require them to pass a certain standard. This one is a disgrace to the brand. Gave it a couple of stars because the breakfast staff was kind and food was ok. This HI is in REAL need of renovation -- with so many other hotel choices in the area, my recommendation would be to go somewhere else!

No-one at check-in, had to search and wait for front desk staff. Once she arrived she was not apologetic or personable. Hotel is tired and run down. Room was dark and dingy, carpet and furniture stained and dirty. Surface of tub was peeling off and appeared stained, drain stopper broken, shower curtain crumpled - to the point I would not shower. Vanity damaged and badly scratched, no wash cloth and only 1 hand towel. Generally I choose Hampton Inns because they are typically generic and pretty reliable. I would think Hilton must require them to pass a certain standard. This one is a disgrace to the brand. Gave it a couple of stars because the breakfast staff was kind and food was ok. This HI is in REAL need of renovation -- with so many other hotel choices in the area, my recommendation would be to go somewhere else!

Everything was perfect!

Everything was perfect!

Staff was very attentive. Room was clean and comfortable.

Staff was very attentive. Room was clean and comfortable.

Nice staff clean rooms

Nice staff clean rooms

Very nice place to stay for the airport or the cruise port. There is shopping near by.

Very nice place to stay for the airport or the cruise port. There is shopping near by.

Yes

Yes

Great staff, good breakfast choices.

Great staff, good breakfast choices.

Our overnight stay was comfortable and pleasant. The common areas and room were clean and had what we needed. The hot breakfast had the basics, including premade omelets, sausage, make your own waffles, toast and cereal. Check in was easy.

Our overnight stay was comfortable and pleasant. The common areas and room were clean and had what we needed. The hot breakfast had the basics, including premade omelets, sausage, make your own waffles, toast and cereal. Check in was easy.

This is a really great hotel. Clean, spacious rooms. Quiet. Good HVAC in the room. I’d stay here again.

This is a really great hotel. Clean, spacious rooms. Quiet. Good HVAC in the room. I’d stay here again.

Great stay, bigger room than we thought, clean, free toiletries if we forgot them and good variety of breakfast.

Great stay, bigger room than we thought, clean, free toiletries if we forgot them and good variety of breakfast.

Missing in Action for 15 minutes. We waited and yelled HELLO. There were at least 5 other parties who came in to be checked in who were also yelling HELLO and ANYBODY HERE?.

Missing in Action for 15 minutes. We waited and yelled HELLO. There were at least 5 other parties who came in to be checked in who were also yelling HELLO and ANYBODY HERE?.

Our reservation was cancelled without us knowing. Is what the front desk said. We had to go to another hotel.

Our reservation was cancelled without us knowing. Is what the front desk said. We had to go to another hotel.

(Kaina and Carreta) were professional and friendly. Saidy in the breakfast area kept it very clean. The room and bathroom was large and clean. Easy off and back on highway I-95. Hotel was approximately 1/2 mile from I-95.

(Kaina and Carreta) were professional and friendly. Saidy in the breakfast area kept it very clean. The room and bathroom was large and clean. Easy off and back on highway I-95. Hotel was approximately 1/2 mile from I-95.

Clean, friendly staff. Room was nice

Clean, friendly staff. Room was nice

Everything good except shower

Everything good except shower

Very nice hotel. The beakfast is particularly good, with plenty of choices. There is nothing to complain about except the chair by the desk is kind of annoying as it makes me slipping forward.

Very nice hotel. The beakfast is particularly good, with plenty of choices. There is nothing to complain about except the chair by the desk is kind of annoying as it makes me slipping forward.

Nice room free coffee and breakfast

Nice room free coffee and breakfast

Would stay here again

Would stay here again

Yes

Yes

Shuttle took a long time to pick us up and the room was dirty.

Shuttle took a long time to pick us up and the room was dirty.

Large room fresh and clean

Large room fresh and clean

Yes. Clean room.

Yes. Clean room.

Front desk clerk could’ve been more friendly

Front desk clerk could’ve been more friendly

Clean. Quiet. Comfortable. Spacious.

Clean. Quiet. Comfortable. Spacious.

Oatmeal at breakfast was like a runny soup. Almost thought it was a joke. We’ve never seen anything like it. Very loud… I know they were full but it seemed extra loud there. No pool towels. This hotel was definitely a disappointment!!

Oatmeal at breakfast was like a runny soup. Almost thought it was a joke. We’ve never seen anything like it. Very loud… I know they were full but it seemed extra loud there. No pool towels. This hotel was definitely a disappointment!!

Yes clean room good service

Yes clean room good service

Room was not clean.. had a clog and had to talk to front desk multiple times to get it fixed..

Room was not clean.. had a clog and had to talk to front desk multiple times to get it fixed..

We didn't eat breakfast but we had to request clean linens the comfort was soiled

We didn't eat breakfast but we had to request clean linens the comfort was soiled

Staff is super friendly. The rooms are large and the hotel is very clean.

Staff is super friendly. The rooms are large and the hotel is very clean.

Courteous staff and good location.

Courteous staff and good location.

Typical Hampton Inn; very clean, comfortable and quiet. Breakfast was good with hot food options, plentiful supply of food, juice w/ waffle makers.

Typical Hampton Inn; very clean, comfortable and quiet. Breakfast was good with hot food options, plentiful supply of food, juice w/ waffle makers.

Very nice easy chechin with staff, room very nice.

Very nice easy chechin with staff, room very nice.

The room was clean. The desk staff was extremely helpful on the night of arriving and departing the next morning. I would gladly recommend this hotel.

The room was clean. The desk staff was extremely helpful on the night of arriving and departing the next morning. I would gladly recommend this hotel.

Great rooms. Close to shopping and restaurants. Convenient for all we had to do, everything within 30 mins. Very clean, friendly staff! Great stay!

Great rooms. Close to shopping and restaurants. Convenient for all we had to do, everything within 30 mins. Very clean, friendly staff! Great stay!

Yes

Yes

Check in was quick and friendly. The room was clean and I am looking forward to breakfast.

Check in was quick and friendly. The room was clean and I am looking forward to breakfast.

Price and service are really good.

Price and service are really good.

It is close to the airport.

It is close to the airport.

Room was excellent. Clean and comfortable. The desk clerk was absolutely terrific!

Room was excellent. Clean and comfortable. The desk clerk was absolutely terrific!

Front desk staff was friendly. Room was spacious and comfortable.

Front desk staff was friendly. Room was spacious and comfortable.

It was nice

It was nice

The staff was so unfriendly.

The staff was so unfriendly.

Great location and the staff were kind and helpful.

Great location and the staff were kind and helpful.

Room needed a more through cleaning.

Room needed a more through cleaning.

Room was good . Beds were uncomfortable. Snack and drink prices were outrageous.

Front desk staff was very friendly and helpful. Loved them.

Room was clean & large.

Staff was very friendly

Breakfast was great as always at Hampton Inn. Bed was comfortable. Other than the bathroom issue, the room was clean and neat.

Room was clean and staff especially check in staff was great!

DO. NOT. STAY. HERE!! Terrible customer service, horrible housekeeping, subpar breakfast, and uncomfortable rooms. They tried to charge more than double my rate AFTER I had already paid. I had proof of payment, they threatened charges because we were "combative" toward them. Spend your money at somewhere else, where you will feel like a valued customer, because this is not that.

Friendly staff, clean room, easy checkin/ checkout

Cleanliness general conditions

Clean

We will be staying again. Easy access off 95.

Staff, clean, very excellent breakfast.

The room was very clean, and the staff was friendly.

Safe location for late night check in.

We stayed two nights. Staff was amazing!

The staff was very friendly especially Arianna? The room was very comfortable. Definitely will stay again when in the arwa.

The Saff was amazing

Clean room

Ll

I’ve stayed here often over the past three years, and twice monthly the past three months when visiting my elderly parents. The staff is amazing, service is perfect, and I look forward to staying there again when I go back in a few months. One downside, they changed their ESA protocols and no longer allow them to stay fee-free. I do wish they’d reconsider that benefit. It helps when on a limited budget and staying more than two days.

Nice breakfast. Clean room. Front desk staff attentive and very friendly. Lady on duty Sunday morn, was quick to ask man with no shirt at Breakfast bar to please go back to room and get a shirt-health regulations. She was on that in a second when he showed up. He came down the elevator with me and I was appalled that he would go to breakfast (or anywhere) in the hotel like that.

Definitely not the best stay at a Hampton but not the worst. Had allergies because there must have been a dog in our room the night before. Hampton as a whole is definitely not near what it used to be.

Clean room, free parking, close to airport minutes, close to shopping.

This place was wonderful! Great staff and the rooms were quiet and comfortable

Check in was easy, haven’t had the breakfast yet but dinner was a walk next door

Hot tub not working, we pick our hotels because they have a one. When you show up and it’s not working, is nothing but disappointment.

Clean room, friendly staff

Very great customer service!

Really nice here. Everything you expect.

Everything was good except the window darkening drapes did not close.

Perfectly fine Hotel but hard to get to if you do not pay attention. Impossible to get to from Main Road to the airport.

Was a very nice place breakfast not the best .. I didn’t get it .. but is nice in general

Really great stay, the breakfast was great, the staff was very nice. The pool was clean. Will definitely book again.

So there should be a patio or terrace that guests can congregate on instead of the front door @ 11pm. There was a lot of people at the front door and it smelled of smoke. They were really loud and it brings the property value down.

Hotel itself and the room were fine. Bed was comfortable and shower worked great. Very close to airport, and some nice eating options within walking distance. My only gripe is that the extended parking was very expensive. There were plenty of empty spaces; why not charge less and make more money, and then also provide a nice service for your guests who msy be traveling?

I had a 5:30 a.m. departure from the hotel to JAX airport and the free lobby coffee was set up and ready to be used when I went down to check out at 5:15 a.m. I was not expecting the coffee service to be available that early in the morning. It got my day off to a great start. Thank you!

Room was not ready upon arrival and started check in. Front desk stated I reserved a hands-cap access room?? And that why it was not ready. Waited a short time for room. Very friendly staff, room was very clean, bed not so comfy but not the worst either. Overall happy with the stay and will recommend. Close to airport for flying!

Room was very clean and staff very nice.

Close to cruise port

Very convenient for flights from Jacksonville Airport (JAX).

Nice place to spend a night

Overall good, property is absolutely dated but still holds up well. Plenty of food options nearby, the staff is what makes this location stand out. Everyone was outstanding.

The property was very clean. The room was pretty big. The breakfast was really nice. The pool area was clean. There was plenty to eat and do near the hotel as well.

Room lacks dresser for clothing storage

good

Only one phone number for the hotel. I was at the airport for an hour trying to call for the shuttle. I ended up calling the Hilton Garden Inn to call the shuttle to take me to the Hampton Inn. Nice breakfast and coffee/tea is available 24/7. Short walk to dining spots.

Convenient and reasonable to JAX.

Easy access to surroundings events and services

Was a wonderful stay, staff was amazing quick trip from the airport and to cruise terminal

Very nice place

Everything was perfect for our stay. The pool was clean and the hot tub was clean and warm .

Excellent

Close to everything

good hotel.good location

Fast check in. Our huge room was far above our expectations

Appreciate the service and doggy fees

Everything was fine. Front staff was friendly.

Our neighbor kept hitting the wall and at 6 am slammed the door sat and Sunday so that w blinds don’t cover sun from Coming in at 7 am kept from being one of our best stays anywhere

Terrible hotel

Nice location for a quick family vacation.

Great Hotel

Overall great! Clean! And spacious. Good breakfast too. Friendly lady who checked us in and helped get a hair dryer for me. She was there both days and was wonderful. I wish that I knew her name.

Everything was great for the 1 night we were there.

‘ Wish there was a non dairy milk option like, oat milk, for yogurt or coffee.

Room was very clean, and spacious for my wife and I. Breakfast was a little crowded, but stayed well stocked. Front desk staff were great, and had a very welcoming attitude.

Conveniently located near the airport, easy to locate. Bed and room conditions are functional but outdated, no complaints as the room served its purpose. The staff were great! Perhaps the nicest check in and reception I’ve ever had.

I liked the friendly staff and the cleanliness of the whole place

Great

They are pet friendly and the property is very clewn. I even saw a hotel staff member cleaning in the parking lot. The breakfast was decent. The rooms were clean.

Quick and consistently clean and well priced for my family!

Breakfast buffet is very good and the staff are very friendly and courteous.

I always like staying here. I also like the Longhorn restaurant next door.

We also used the pool which was very clean. The towels for the pool were literally toddler sized so bring your own! Overall, not bad but could definitely use some basic updates.

Nearby restaurants are OK. Longhorn Steakhouse is good, but not as good as the one on Atlantic Blvd. Ruby Tuesday is dirty and the service is terrible. Overall choices for dining nearby are not great. The hotel is in good condition. The staff are very professional, courteous and helpful.

My stay was quick but amazing!

i liked everything, nice pleasant staff, clean rooms and common areas, great breakfast. could not complain

Outdoor hottub was dirty. There was a slimy film on the wall of hottub.

Our first room had two queens. One squeaked when u moved. We told the front desk and they got us moved to another room.

IT WAS A WONDERFUL STAY,EASY ACCESS TO MOTEL,SHOPPING AND FOOD. BREAKFAST WAS GREAT,STAFF WAS FRIENDLY AND EASY TO TALK WITH. I WOULD RECOMMEND THIS MOTEL TO ANYONE WANTING TO STAY CLOSE TO THE AIRPORT.

Friendly staff. Dated rooms. Small pool.

Clean and spacious room. Sometimes staff seems unaware of how hotels.com works, but we had a smooth check in experience at this place. Just enough breakfast selections and a “to-go breakfast” bag was offered to our children. Great stay! Thanks!

Very comfy stay

Most dissatisfied with experience

Just basic

We had a late check in. Front desk was very helpful and friendly. Would absolutely recommend and revisit.

Clean rooms, plenty of towels is always a reason for a good rating. But it was staff that made it a 10 of 10. Plus to be able to get fresh hot coffee in the evening for the cocktail hour instead of a cocktail was perfect. Will visit a Hampton Inn again.

They gave away my room. I called twice and told them it would be a late check in and that I still needed two beds. Ended up with a King

Reserved rooms one month in advance, but was told on arrival my son and I would have to accept rooms on separate floors. My room 101 was hot but thanks to a very nice maintenance man a new thermostat was installed the next day.We were given rooms next to each other which she said she didn’t have on our arrival after I refused her offer of rooms on separate floors.I removed trash and wet towels from room 05/26/2025 pm as no housekeeping came. 5/27/2025 was ok. I was not told by Hotels.com or Hampton that $100.00 of my bank account would be placed on hold. I mentioned to lady who checked me in I was quoted $399.36 but she printed out $449.36 with no explanation . I found out on check out why the balance changed. My bank account was billed $100.00 extra ! And my name is Elizabeth Jones Trent

Convenient and clean. Friendly staff at front desk.

Convenient and safe

There are a lot of nice shops around. It is convenient and the area is clean. The people are very nice and friendly.

All around good experience staying there. Would stay again if we come back to Florida.

My wife and I stayed here following a long international flight. Easy checkin, nice room. Breakfast was nice too.

The desk staff was very friendly. The room was clean. Would stay again. Very close to the airport.

I will definitely recommend this place 10/10

Room was clean. Beds are NOT comfortable. Sweet old Lady at breakfast was sweet but a little too much.

Nice clean room, friendly staff

Having some bottled water in the room would be great.

Friendly staff, quiet area, clean

Great place, highly recommend

The room was clean and big, shower stayed hot, pool area very nice, and pool, breakfast awesome, employees awesome

Nothing bad to say other than it’s not the same Hampton Inn from the good ole days. The bed and pillows can use a serious upgrade

I had reserved a handicap room as I need a walker for mobility and a handicap toilet. It is impossible for me to get into a tub shower. The bathroom is a standard bathroom and unusable for me. I checked with the desk I was told they had no other options so I am stuck here!

Great location. Close to cruise port

Convenient location to airport. They had an outside pool but we didnt stay long enough to use. Plenty of people were using it. Clean and quiet. They offer a shuttle to airport. We didnt need it this time but that would be a benefit in the future

weird smell in the room

The only suggestion I have is the breakfast bar did not have any breakfast meat

The hotel rooms had a weird smell and the beds were uncomfortable.

I've always stayed at Hampton Inn in different states as I can trust that I would be comfortable there

This is a very nice place to stay in pet friendly too

pleasant. Very nice breakfast too.

The stay was fine. Bed was comfortable, pillows coild have been better for the room rate. Breakfast was delicious!

All very mediocre. High price for older, dated hotel.

Minimal. For price

Outstanding

This will be our go to place when we travel back and forth from Maine to Naples.

The staff was great, from check-in to breakfast staff. The room was too expensive for the area and condition- I’ve stayed at a Universal resort for a cheaper rate. There was a hole in the corner wall by the window - I was worried a creature would come through it. It seemed like an older hotel that was given a semi face lift.

Expect a credit back on my account...Room 225..

Everything was great!

Close to highway. Good buffet breakfast. Easy check in.

.

Enjoyable stay

The staff here is amazing!! Great Hotel, very convenient.

The staff is the best

Good place to stay near the airport with a shuttle