Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Exceptional

Good price We were moved 3 times because there was something broken on each room. Finally the room where all worked ok., smelled musty. so we stayed in the room with the broken sink. Also They don’t hand you the room with all the equipment as coffee maker pots and pans, etc. You have to request them separately

Disappointing

The manager/supervisor and other staff very professional and friendly.

Awesome experience, hope to come back soon!

I check in bathroom tub was dirty floors dirty I had a lot of bugs coming out air conditioning I move to another room I couldn’t sleep thinking about first room with bugs

I wish I could tell you how the place was but they wouldn’t let my in-laws check into their room that I prepaid for. I booked under their name but for some reason or another my name showed up. I spoke to someone at the desk stating I could email my ID or if there could be a deposit for incidentals for the hotels peace of mind but the only solution was to pay for another room but ONLY on line. My In-laws couldn’t even pay for a room upfront.

It wasn't that I didn't like this facility, they were in the middle of upgrades and remolding during my stay. So it wasn't the best. I think once all is completed, It will be fine for those stays that you just need somewhere to sleep and still be close enough to the things you want to do in the area .

The location for what I was doing for my visit was perfect. It wasn't that I didn't like this facility, they were in the middle of upgrades and remolding during my stay. So it wasn't the best. I think once all is completed, It will be fine for those stays that you just need somewhere to sleep and still be close enough to the things you want to do in the area .

The staff was very nice and helpful.

This hotel is consistent. Have stayed there off and on for years to go to events in Jacksonville. Recommended. No frills. Good service and safe.

Clean room, kind staff and great location Na

Clean room, kind staff and great location Na

The location was nice We didn't like that we were charged $43 to park in the lot where we already had to pay for the room. They should mention that in the description when booking then we could decide from there if we want to stay there or not

Location Room wasn’t so great. Wasn’t cleanest either, but i didn’t see any bugs. Havent received deposit. Was planning to stay again the following month. Had to cancel due to illness. Was charged again well before cancellation deadline. Not happy at all. Room wasn’t so great

Room wasn’t so great. Wasn’t cleanest either, but i didn’t see any bugs. Havent received deposit. Was planning to stay again the following month. Had to cancel due to illness. Was charged again well before cancellation deadline. Not happy at all. Room wasn’t so great

The location was nice We didn't like that we were charged $43 to park in the lot where we already had to pay for the room. They should mention that in the description when booking then we could decide from there if we want to stay there or not

I purchase 2 rooms and unexpectedly had to pay $100 dep per rm and paid for parking which was unsecured in the hotel parking. A suite wit stove, refrig with not 1 utensil. the room was equal Motel 6

Not much to it

Exceptional

Exceptional

The entire Staff, from Management to Front Desk Personnel, Housekeeping & Maintenance were super friendly and professional, Especially Tonja, The Manager onsite. The location, on the South Bank of The St. Johns River in Jacksonville, was mighty convenient to area Attractions, Shopping, Parks & Restaurants. I will highly recommend this property to Anyone who requires & desires the amenities of an extended stay hotel. It's definitely a lot of bang for the buck!

Until This Stay at an Extended Stay Hotel, I never even imagined that such stay could be as welcomed and satisfying as This one. After nearly 4 Decades away, I am returning to My hometown to a new residence to enjoy my much deserved retirement. From initial check-in throughout my fulfillment of my 2-Night Stay, It has been a true pleasure. In fact, not wishing to be rushed to move into My newest home, I decided to stay an additional 4 Nights. From Tosha, The Manager, to Alisia & Ozonne at the Front Desk, Misty & Yoselin in Housekeeping and Saschu in Maintenance, The Customer Service is Truly 2nd to None. If I had been as respected and admired by my many employees over the years as Tosha is by those she directly supervises, I would be a very satisfied person! If you are planning on an extended visit to enjoy the area Beaches, the St. Johns River, St. Augustine &/or Our Hometown Jacksonville Jaguars, You really should do yourself a favor and consider This Property.

Very good

Nice, clean room. Kitchen was fine, not pots or cooking stuff but I didn't know we would have a kitchen. Staff was friendly and personable. Parking was fine, $10 per night, would have liked it to be free.

The location Infested with roaches seen a roach within a hour of being there and more that night everywhere all on the walls and in the bathroom

The location Infested with roaches seen a roach within a hour of being there and more that night everywhere all on the walls and in the bathroom

No ice Staff wasn’t exactly friendly Property and rooms just weren’t clean enough for the price we paid. Very unlikely will return

The hotel was being remodeled so to leave a fair review I can only review my stay. Our room was remodeled so they said. The TV did not work our entire stay and nobody fixed it. My husband asked a couple of times. There was no hair dryer. The bathroom sink was very slow in the water going down. Our room was not cleaned ir bed made while we were there. The location was great to the highway and to downtown and the staff was very nice and helpful. It had a kitchenette with a full refridgerator and stove top and microwave. They want a hefty fee for parking.

It’s in a rough neighborhood. Homeless people asking you for cigarettes as you get out of the car. Also a few for parking is added on at time of arrival that isn’t advertised or the $100 deposit either.

Location The room smelled very bad.

Staff was helpful

Staff was helpful

Our room was clean, but in disrepair, with broken drawers, unattached molding around the 'kitchenette', burners that did not work. It's in a dicey (yet nice, with the adjacent riverwalk) part of town, hence, locked outside doors that require a key card. Staff was friendly & knowledgable, with the security deposit ($100) returned in the advised 'few days'. All in all, OK.

We stayed in a freshly remodeled room on the 3rd floor. Close to riverwalk.

Bad

Luckily only one night and moved to a real hotel. Motel 6 was a major improvement.

Nothing. Booked the reservation through booking, got there and was told I didn’t have a reservation even though booking took the money out, got very aggravated and left to find somewhere else to stay. Called to cancel the reservation and the hotel actually found the reservation after I called but wouldn’t refund my money, told me to contact booking for my refund since they took my money out. Contacted booking and they told me they would have to contact the hotel. My problem was still NEVER resolved and my money was never refunded.

I did not have a pet. The kitchen did not have any supplies to cook. The hotel itself downgraded our room. I still have file a claim. I was not given an updated receipt for proof. It could not be printed.

The A/C was great, keep the room at a nice 65 degrees. It was very nice but was dated, overall a good place to stay.

Good location. Hallways reek of smoke. … They have a large parking lot, but charge $10 for the privilege of using it.

Good location. Hallways reek of smoke. … They have a large parking lot, but charge $10 for the privilege of using it.

Exceptional

The whole hotel from the lobby to the room was disgusting. We sat on the ned for 5 min just to look for another hotel to stay at. We were booked for 4 nights but couldnt last 5 min. To make it worse the fire alarm was pulled out of the ceiling.

Breakfast was ok wish you had grits. My stay was great loved the location by the water. All was well our stay was

Breakfast was ok wish you had grits. My stay was great loved the location by the water. All was well our stay was

good good

good good

Great hotel for families and friends of patients in the children's hospital, it's walking distance. Very affordable and nice for the price. It wasn't 'fancy' but a great value & decent for families.

Great hotel for families and friends of patients in the children's hospital, it's walking distance. Very affordable and nice for the price. It wasn't 'fancy' but a great value & decent for families.

The fridge in my room was stained like it had not been cleaned well or for a long time. The bathroom vent was very dusty and very loud. The hallway smelled like cigarette smoke. The walls were thin as well. I heard the neighbors' whole conversation the night I stood there.

Disappointing

Breakfast was just coffee and muffins . Room was very dirty with stains on walls and smelled like smoke . Did allow dogs so I guess that’s a plus but had to pay a fee and also $10 parking fee to use the parking lot . Would not recommend

The staff were all nice, the property is allegedly being renovated. The room I was assigned was one step above that of a hospital and two steps above a homeless shelter. The neighborhood at night is scary (no open businesses apart from a gas station) with homeless wandering around including one directly outside as I tried to get buzzed into the lobby so I could check in. If it hadn't been so late I would have opted to find another hotel somewhere, anywhere. I do not recommend no matter how cheap the price.

Exceptional

U

Excellent

Staff is friendly. Especially Dominick and Misty. I was/satisfied.

Bad

Over charged for the condition

Extreme dirty room. Broken furniture. A nightmare and they will not give me my money back for the only night I stayed because I have no choice.

The staff was really rude and canceled my stay bc I was aware of thier hidden charges once I got to the front desk. If though I said I would pay, I thought other costumers should know a head of time. It was more a live in hotel, than an actual come and stay and leave hotel.

Felt dirty when you walked in and smelt like weed.

Great place

Great place

Room was kept clean and simple....

Room was kept clean and simple....

N/A

There isn't anything that really went well. When we arrived, we had to yell to the person at the counter that we wanted to check in for her to buzz us in. We were not told when placing the reservations that there was a parking fee. Our room was not clean, we found empty single serve liquor bottles on the floor. The floor was dirty, our socks were even dirty. I tried to call for a wake up call 10 times, never got an answer. Went downstairs to request a wakeup call, the girl said she would put it in, we didn't get a wake up call. We were in the city for a medical procedure so it was important that we were up at the requested time. When we went to check out, I took one of the liquor bottles down with me and left it at the front counter.

The room was spotless and the staff was curious and professional.

The room was spotless and the staff was curious and professional.

The location was fine. The hotel is dirty, our sheets weren’t clean and the price was way higher in person than it was online.

Got a little kitchen in my room which was nice. Room was clean, great location

Got a little kitchen in my room which was nice. Room was clean, great location

The room was do an

The room was do an

The hotel messed up my reservation. I booked and paid for a queen room but they didn’t have a room when I arrived. They put me in a twin room. The lights in the room were broken and the entire hotel has a musty smell to it. They also had an unexpected parking fee. I would never stay here again.

The hotel messed up my reservation. I booked and paid for a queen room but they didn’t have a room when I arrived. They put me in a twin room. The lights in the room were broken and the entire hotel has a musty smell to it. They also had an unexpected parking fee. I would never stay here again.

Everything ok

Everything ok

Quiet, clean and cozy, no complaints!

Quiet, clean and cozy, no complaints!

Katerina deserves a big thanks. I will definitely stay again next time in Jacksonville.

Katerina deserves a big thanks. I will definitely stay again next time in Jacksonville.

The room was ok... The location look great from the outside but inside it was beat up, the hallway smells like Curry and chemicals... I call it would not flush properly and was backed up. I also wanted to switch rooms and stay another night but they told me I had to book online and pay another deposit..Avoid this place if you can

The room was ok... The location look great from the outside but inside it was beat up, the hallway smells like Curry and chemicals... I call it would not flush properly and was backed up. I also wanted to switch rooms and stay another night but they told me I had to book online and pay another deposit..Avoid this place if you can

Absolutely disrespectful staff. Window left unlocked on a first floor unit. Absurd amount of loitering outside which led to people blaring music all through the night.

Absolutely disrespectful staff. Window left unlocked on a first floor unit. Absurd amount of loitering outside which led to people blaring music all through the night.

Terrible experience, very rude management, did not accepted our booking from 02/03 to 02/05, alleging that there are people that lives in our hotel room, so we need to leave!!! Come to the room to inspect the room while I was still in bed!!! Very disappointed.

Terrible experience, very rude management, did not accepted our booking from 02/03 to 02/05, alleging that there are people that lives in our hotel room, so we need to leave!!! Come to the room to inspect the room while I was still in bed!!! Very disappointed.

We should pay only $70 a night we ended up paying more than that. We are not going to this hotel anymore. It’s my first and last

We should pay only $70 a night we ended up paying more than that. We are not going to this hotel anymore. It’s my first and last

It had unexpected fees my air-conditioning not work. My refrigerator did not work if you need anything after 11 there is no staff at the front desk so we had to wait till the next morning to get anything we need.

It had unexpected fees my air-conditioning not work. My refrigerator did not work if you need anything after 11 there is no staff at the front desk so we had to wait till the next morning to get anything we need.

A/c didn’t work. The fridge wasn’t cold. Nice hot water.

A/c didn’t work. The fridge wasn’t cold. Nice hot water.

The location

The staff was friendly and very helpful. My room had been recently renovated and was spotless. The kitchen was well stocked. I would definitely stay there again.

The staff was friendly and very helpful. My room had been recently renovated and was spotless. The kitchen was well stocked. I would definitely stay there again.

Door key wouldn't work, had to switch rooms next day. TV remote wouldn't work in new room

The room was clean a few little minor things wrong. That being said the staff was excellent. We were there for a family emergency. They were understanding and compassionate, even letting us check in early. Hopefully, we never have to go back for the reason we were there, but if we do will definitely be staying here

The room was clean a few little minor things wrong. That being said the staff was excellent. We were there for a family emergency. They were understanding and compassionate, even letting us check in early. Hopefully, we never have to go back for the reason we were there, but if we do will definitely be staying here

Nothing Everything

The location of the hotel was great because it was close to job site. The price was reasonable because I need to stay a few days until my place became available. The studio feel was good as well. The didn’t have a pleasant smell in the room, roaches was seen in the room, and the morning staff moved so slowly, as if they didn’t want to help me extend my stay.

My room was HORRIBLE! No MICROWAVE, no pots or pans, I never saw any housekeeping services! Refrigerator hummed and rattled all night. No security officer visible and my room had a horrible smell to it! Very POOR SERVICE! Customer satisfaction IS NOT at the top of their list!!! Will never stay or recommend this site to anyone!!!

The hotel facilities were excellent, clean, and well maintained. The staff were extremely friendly, professional, and always ready to help, which made the stay very comfortable.

The hotel facilities were excellent, clean, and well maintained. The staff were extremely friendly, professional, and always ready to help, which made the stay very comfortable.

Fast, friendly and efficient service. Thank you!

Fast, friendly and efficient service. Thank you!

Staff was professional and friendly. Bar across the street was loud.

Drain clogged in tub.

Drain clogged in tub.

Filthy place to stay at!

Filthy place to stay at!

Great location and clean with good bed. Absolutely no “amenities” in the bedroom. Had to go to front desk late at night to get a blow dryer after showering (none available), no utensils, not even a glass. Again had to go to front desk for that. Also woman at check in quite curt. The two male desk staff in the mornings were wonderful. Also, having to wait up to a week for the return of my security deposit - not happy. Another thing I have to track.

We were denied check in

We were denied check in

Horrible

Horrible

The front desk staff was nice.

The front desk staff was nice.

Checked in went to the room and turned on light and roaches went scurrying everywhere….gross not clean and smelled terrible

Checked in went to the room and turned on light and roaches went scurrying everywhere….gross not clean and smelled terrible

One of my burners didn't work and had roaches in the room I had to kill like 5 roaches.

One of my burners didn't work and had roaches in the room I had to kill like 5 roaches.

Room was not clean, towls were filthy like someone used them and they just folded them back up, new paint was put on in random places in the room and hallways, sink faucet leaked randomly and the shower handle poured out water. Pillows was basically a sheet of paper. No where online did it mention they charge for parking per day. And it did not mention they charge a extra $100 deposit and hold it for 12 days after you check out. Staff was hardly seen. You can hear the radio playing in a back room while your waiting on a staff member at check out. Witnessed one of the staff members step out a side door thinking they was just grabbing a smoke break..nope out there selling weed to someone in the parking lot! Nope never again for this property. Definitely would not bring my kids here

Room was not clean, towls were filthy like someone used them and they just folded them back up, new paint was put on in random places in the room and hallways, sink faucet leaked randomly and the shower handle poured out water. Pillows was basically a sheet of paper. No where online did it mention they charge for parking per day. And it did not mention they charge a extra $100 deposit and hold it for 12 days after you check out. Staff was hardly seen. You can hear the radio playing in a back room while your waiting on a staff member at check out. Witnessed one of the staff members step out a side door thinking they was just grabbing a smoke break..nope out there selling weed to someone in the parking lot! Nope never again for this property. Definitely would not bring my kids here

I highly don’t recommend staying here when we got there it was infested with cockroaches everywhere we weren’t even there 20 minutes and when we asked for a refund they wouldn’t give it to us and it’s been pass 5 days and we still haven’t gotten our deposit worse experience ever

I highly don’t recommend staying here when we got there it was infested with cockroaches everywhere we weren’t even there 20 minutes and when we asked for a refund they wouldn’t give it to us and it’s been pass 5 days and we still haven’t gotten our deposit worse experience ever

Close to everything.

Close to everything.

Roaches

Roaches

Yes we did too my surprise because I had brought somethings from home. We stayed there last year 2024 for our anniversary New Year Eve too see the fireworks we enjoyed ourselves and came back again 2025 the view #329 was perfect. God willing we're see you New Year Eve 2025 same room we're 83 & 70 Yrs . 31th Anniversary. Thank Your Staff!!!!!!

Yes we did too my surprise because I had brought somethings from home. We stayed there last year 2024 for our anniversary New Year Eve too see the fireworks we enjoyed ourselves and came back again 2025 the view #329 was perfect. God willing we're see you New Year Eve 2025 same room we're 83 & 70 Yrs . 31th Anniversary. Thank Your Staff!!!!!!

Muy. Cochinito. El hotel. Creo que ese. Hotel. No esta. Para. Que EXPIDIA. Este. Ofreciendolo Sorry.

Muy. Cochinito. El hotel. Creo que ese. Hotel. No esta. Para. Que EXPIDIA. Este. Ofreciendolo Sorry.

Staff was excellent

Staff was excellent

The place is a dump

The place is a dump

I would say this is kind of like the spirit airlines of hotels. It kind of had just the minimum you would need. It had a bed and it was safe and for the price, what more would you expect?

I would say this is kind of like the spirit airlines of hotels. It kind of had just the minimum you would need. It had a bed and it was safe and for the price, what more would you expect?

I WILL SAY!!! I had a great night’s sleep.

I WILL SAY!!! I had a great night’s sleep.

There was no coffee maker

There was no coffee maker

Ac worked perfectly

Ac worked perfectly

No coffe maker, only frint door acces, drugies outside, had to pay to park.

No coffe maker, only frint door acces, drugies outside, had to pay to park.

The room wasn't whhat i expected. The place was loaded with roaches

The room wasn't whhat i expected. The place was loaded with roaches

Good

Good

The room was okay at best. Staff was courteous. Ice machine SHOULD be available! Ashtrays should be available outside so butts aren't all over! The best part of this place was LOCATION!!!

The room was okay at best. Staff was courteous. Ice machine SHOULD be available! Ashtrays should be available outside so butts aren't all over! The best part of this place was LOCATION!!!

First room smelled like cigarettes. Second room smelled like cat litter and ammonia. Slamming doors all night. Adjacent room had the tv on LOUD all night. I got up at 4 am and went to sleep in my car. I’d rather sleep on a park bench before I’d go back there.

First room smelled like cigarettes. Second room smelled like cat litter and ammonia. Slamming doors all night. Adjacent room had the tv on LOUD all night. I got up at 4 am and went to sleep in my car. I’d rather sleep on a park bench before I’d go back there.

Customer service for Expedia was excellent and made my experience easy and enjoyable.

Customer service for Expedia was excellent and made my experience easy and enjoyable.

Was not told there would be $50 charge for parking until I was checking in. Nice kitchenette but had no utensils or drinks are, napkins or even a coffee maker. The staff was nice and room was clean. However there was some loud people for about an hour around 11 that the staff did not quiet down. Decent place for the money but not the extra parking cost.

Was not told there would be $50 charge for parking until I was checking in. Nice kitchenette but had no utensils or drinks are, napkins or even a coffee maker. The staff was nice and room was clean. However there was some loud people for about an hour around 11 that the staff did not quiet down. Decent place for the money but not the extra parking cost.

They wouldnt let me check in because my girl didnt have a i.d whe. The room was in my name and i produced i.d and credit card

They wouldnt let me check in because my girl didnt have a i.d whe. The room was in my name and i produced i.d and credit card

Yes

Yes

Great place to stay, very clean. Great location. Everyone was very friendly.

Great place to stay, very clean. Great location. Everyone was very friendly.

Room had a not so good smell, little creatures in room. Lucky I only slept for few hours while staying there. Parking fee to my surprise for a hotel of that sort.

Room had a not so good smell, little creatures in room. Lucky I only slept for few hours while staying there. Parking fee to my surprise for a hotel of that sort.

Clean and comfy

Clean and comfy

Didnt like the $100 deposit.

Didnt like the $100 deposit.

The tv was broke no Wi-Fi and the outside area was like if they where hanging out there didn’t feel safe at all

The tv was broke no Wi-Fi and the outside area was like if they where hanging out there didn’t feel safe at all

Was put in a room for handicap didn't get a queen size bed and was in a room where they had pets.

Was put in a room for handicap didn't get a queen size bed and was in a room where they had pets.

Was no able to check in

Was no able to check in

Clean, nice staff

Clean, nice staff

This is an older hotel that needs to be modernized and has no services or pool, but the rooms are clean and for the price it was fine for one night.

This is an older hotel that needs to be modernized and has no services or pool, but the rooms are clean and for the price it was fine for one night.

Staff was courteous. The hotel itself needs som updating, like massive updating.

Staff was courteous. The hotel itself needs som updating, like massive updating.

The rooms need updating. And the front "door bell" doesn't work when trying to get into the hotel after hours

The rooms need updating. And the front "door bell" doesn't work when trying to get into the hotel after hours

Yes

Yes

Front desk lady was super nice and check in was easy!

Front desk lady was super nice and check in was easy!

Roaches, roaches, roaches! The end.

Roaches, roaches, roaches! The end.

Ok for a one night stay. Staff was excellent! Room was not great, worn down. Worked for one nigjt sleep

Ok for a one night stay. Staff was excellent! Room was not great, worn down. Worked for one nigjt sleep

Need to be up dated

Need to be up dated

This is not a full breakfast but perfect when you're hungry early in the morning. Downtown are great breakfast spots but they open 8am and are pretty full.

This is not a full breakfast but perfect when you're hungry early in the morning. Downtown are great breakfast spots but they open 8am and are pretty full.

Room wasn't clean,

Room wasn't clean,

Nice and friendly staff. For this price is very good place for sure

Nice and friendly staff. For this price is very good place for sure

Room appeared disheveled and not the cleanest. Left and don’t even stay because the cleanliness aspect made me very uncomfortable

Room appeared disheveled and not the cleanest. Left and don’t even stay because the cleanliness aspect made me very uncomfortable

they gave us two sets of dishes. And a pot and fry pan and a spatula. So it was barely enough.

they gave us two sets of dishes. And a pot and fry pan and a spatula. So it was barely enough.

Nice

Nice

Was mildly inconvenient due to my tv remote not working and only one light in the room worked

Was mildly inconvenient due to my tv remote not working and only one light in the room worked

We had a very plesent check in and chat with the front desk before they started adding on the the bill walking in . Kitchen in room was not supplied like in the web page we have to go ask for pots pans plates utensils. Then there was the club accross the street pumping music till 2 am . When I woke up to a roach on the bed crawling . We showed from desk pics we took and said they would address it only so I packed and left.

We had a very plesent check in and chat with the front desk before they started adding on the the bill walking in . Kitchen in room was not supplied like in the web page we have to go ask for pots pans plates utensils. Then there was the club accross the street pumping music till 2 am . When I woke up to a roach on the bed crawling . We showed from desk pics we took and said they would address it only so I packed and left.

Overall great

Overall great

Scary! Dirty! I did not feel safe. The hotel is old and not well kept. Trash in the parking lot. Old stained carpet. No dishes or utensils in rooms. Don’t stay here especially if a woman alone.

Scary! Dirty! I did not feel safe. The hotel is old and not well kept. Trash in the parking lot. Old stained carpet. No dishes or utensils in rooms. Don’t stay here especially if a woman alone.

I booked through a third party and when I got too the hotel they said I had too be 21 not 19

I booked through a third party and when I got too the hotel they said I had too be 21 not 19

the hotel was ok for one night since we went to see football game but the walls are like cardboard you can hear everything from the other rooms very loud place but nice staff....was ok for one night and the price was ok

the hotel was ok for one night since we went to see football game but the walls are like cardboard you can hear everything from the other rooms very loud place but nice staff....was ok for one night and the price was ok

We came in for an NFL game. They went all out with decorations and snacks. it was so welcoming to us NFL fans. Staff worked hard to get all us checked in in a timely manner and were super kind.

We came in for an NFL game. They went all out with decorations and snacks. it was so welcoming to us NFL fans. Staff worked hard to get all us checked in in a timely manner and were super kind.

The staff was super nice and very professional. Check in was easy and accommodating. The first room i had wasn't bad. They must have cleaned the carpet that day because it was still wet. I requested another room. The second room was worst. The door was cover in mold. Thank goodness i carry lysol and Clorox wipes and the air conditioner was great. I didnt want to switch room again because it was already late when we got back to the room and they were deal with some unruly guest.

The staff was super nice and very professional. Check in was easy and accommodating. The first room i had wasn't bad. They must have cleaned the carpet that day because it was still wet. I requested another room. The second room was worst. The door was cover in mold. Thank goodness i carry lysol and Clorox wipes and the air conditioner was great. I didnt want to switch room again because it was already late when we got back to the room and they were deal with some unruly guest.

It was clean and the staff was very friendly . Tosha even took the time out of her day to show us how to get the river taxi.

It was clean and the staff was very friendly . Tosha even took the time out of her day to show us how to get the river taxi.

Excellent location and beautiful hotel

Everything look good...but Everything is outdated. But for the price was good.

I was very happy with everything about this hotel. The price was great!

Staff was friendly upon check in, didnt see them after that. Room was clean and sufficient. It was a little dated with band aide fixes, but fine.

Nice and clean

You wouldn’t give it away never mind pinch it

Place smelled stuffy. Stove “hood” was loose & grease was all under it and under the cabinets. The bathroom faucet was loose. No shampoo/conditioner or coffee in the room. Not what I’m used to in a hotel. Neighbor bar was hella loud until about midnight. No mention of the $8 per night fee for parking either. Totally not worth it. Only good thing was the full size fridge.

Awesome stay, awesome staff

Poor breakfast no ice machine

The stay was not great, the AC in our room did not work

Everything is great about this hotel!

Very cheap and close to downtown and the stadium but the WiFi didn’t reach into my room and the guy on reception tried to tell me the issue must be with my iPhone, which is laughable as it worked out in the corridor.

My checkin was very courteous and friendly. I was assigned a room on the 2nd floor. I went inside my room and while I was disinfecting the bed, I saw a roach crawling on the wall. I killed it and moved the chair in the room and there were two more under it. I killed them and took the tissue to the front desk. She apologized and assigned me to another room on the 1st floor. Now being cautious I'm looking as soon as I enter and I see two dead roaches in the corner near the wall. Now I'm disgusted and return to the front desk with pictures and ask for a full refund. I go next door to the Hilton for $20 more and enjoy the cleanliness with no mold smell. The room was more update and the bed was comfortable. The Hilton Staff and breakfast was great also. I recommend the Hilton.

Friendly staff and walkable to Baptist health

Hotel room smelled terrible and bed was not comfy. Also saw some cockroaches in the bathroom.

Hotel was extremely clean from the front door to my room and my room A+++! Staff was very friendly, ALY was awesome! I was given a nice complimentary snack and cookie bag. Very cool restaurant within a couple of blocks as well! I definitely recommend!

Very quiet location. Staff was friendly during check-in. The only issue was the parking fee per night that I wasn't aware of.

Love the pet friendliness

It was nice but no ice machine

Should an extended stay hotel have a working refrigerator, a hair dryer, a coffee pot (no matter the size), DISHES? What the heck makes it extended stay without these things? The fridge did not work in first room. We were moved to another and the stove did not work. There were only a few electrical outlets. Furniture was all beat up. Staff were great!

Peace quiet & really good staff

Make sense for the price

It appeared that the hotel room was cleaned, but there was an awful smell coming from the restroom. This was my 2nd room, the 1st room the TV didn.t work. The bathroom was so bad we had to continuously spray it down with lysol and keep the restroom door closed. throughout our stay.. We seen rust everywhere on the toilet hose I mean everywhere. This is unacceptable and I'm pretty sure that it's a violation of health and safety codes.

I didn't like that fact that I paid almost 200 dollars for 2 nights get there and was told that it is a 100.00 plus 8.99 cent for parking which somehow equaled out to 117.00 dollars extra on top of what I paid for the actual stay.and why are they charging for parking when they are charging an extremely high deposit. That's ludicrous. So while I'm choosing this particular hotel due to reasonable price advertised they get u there and you end up paying almost 400.00 bucks for 2 days

The deposit and parking fee are so unnecessary but I understand why

No one at reception on arrival (8 pm). Checkin process overly complex. Roaches in lobby at elevator and room-level hallway. Room-level floors filthy entire stay. Kitchen sink filthy. Over half TV stations “No Signal.” No answer at recreation; had to walk down, wait for attendant to show up. Wheels on luggage cart flat; hard to guide loaded; reception indifferent when pointed out. “Grab-n-Go” breakfast not designated on site. Parking fee (IN OUTSIDE LOT!) VERY few waste cans in common areas. Positives: low pet fees; comfy bed; overall value.

The hotel is in poor condition, now I no why it was so cheap

Very inexpensive accommodations. This is not a “nice” hotel but is completely adequate. It caters to hard-working people who are in a transition period or working away from home. The staff is friendly and helpful and have a great rapport with the folks who have been there for weeks or months.

The room was decent for the price. I did not like having to pay for parking, but I was only there for one night. I wouldn’t have stayed two nights.

You get what you pay for, but it shouldn’t be this bad.

Everything was ok great stay

Nice place to stay for the money, clean room and easy check in. They do charge a small parking fee per day if you park a car in the parking lot. Also the vending machine and drink machine were both broken.

Nice and clean

It was in a great location close to the hospital. Could you updates not the free breakfast was good.

Didn’t like being treat like a criminal at check-in. The parking fee and deposit was a surprise.

Front desk staff were very pleasant. The room was extremely dated. The refrigerator and microwave look like there are from the 80’s. Walls and laminates were peeling away, and made it appear unclean and sad.

The first night was fine. The hotel is dated and dark but appeared to be clean. There was a smell I couldn’t identify but I figured we will be at the jazz festival, we won’t be impacted by it much. The night of May 24th, we arrived back from the jazz festival and showered and was getting ready for bed only to see a roach crawling on the wall then my husband discovered on crawling across the floor. We called the front desk, the lady comes and sees us he roaches and offers us another room. Wait, what? You all have roaches, it was then that I identified the smell, they had fumigated. The naive front desk person believed that roaches in one room is not an indicator of roaches throughout the facility. The fumigation was NOT a preemptive measure because they already have roaches. The naive young lady said maintenance is not here so I cannot have them spray, which indicated to me, that this is their routine process for this routine complaint. I asked for a refund for the last night because my husband and I packed so quickly and drove several hours home, tired and exhausted from our enjoyment In Jacksonville, the young lady put me off and asked that I call to speak with a manager in the morning. I called and was put off again and referred to guest relations. I am hopeful that Hotels.com will honor our request, otherwise I will dispute the entire booking with my credit card. What a terrible ending to a great weekend.

They’re not emptying garbage .

Overall everything was great

Shower was leaking, ceiling was dirty, floor felt dirty

The room smelled and was dirty. The noise level was crazy. you could hear everyone and everything. The "free" breakfast was a joke.

So we stayed her as a family of four for one night after a wedding expo. 1st thing is the area is not so good. There are many homeless people in the surrounding area. We tried to check in after a long road trip so my husband could use the bathroom and they would not let us check in at 1:30pm so we asked if he could use the restroom and they do not have a public restroom. What kind of hotel won’t allow people to use the restroom?? Getting into the place is like visiting Fort Knox. Everyone needed an ID including my daughter who is 19. So we left and came back to check in at 5pm and they would let my daughter use the restroom even though we were checking in. Once in the room we checked the beds for bed bugs because at this point I was expecting anything. No bedbugs but we did see two roaches. Killed them and just suffered the rest of the night. The beds are too soft and we all just couldn’t sleep well. Glad to be checking out after a one night stay. Needless to say we will never stay at an extended stay again. The staff was polite and I wish they wouldn’t put the employees in a position to have to enforce such hideous rules. Not good Extended Stay. Will never get my money again!!

Smells good spell all the time and the personnel is very kind and helpful I love management is a beautiful lady to talk to is Tasha and all her staff two shots out

Very old and dated. No ice machine. Need thicker blanket/comforter. Needs new carpet ..or no carpet.

Great

Check-in was easy. Facilities were clean and quiet.

Amazing hospitality, great venue, affordable. Friendly and helpful staff. Fantastic location right in the Riverwalk area! You can't go wrong with this gem!

The internet service was horrible. Even if they want the guests to purchase the service, they should be able to provide the basic internet service. I ended up using my hot spot

The key cards didn't work most of the time, the room was clean but had a dingy feel, the floor creaked audibly when walking, even turning the light on and off turned into a chore. The front desk guy was helpful and the location is pretty good (albeit with limited transportation options), but the facility as a whole could stand to be refurbed — significantly

SHOCKING this is in SAN MARCO SOUTHBANK

The building smells like mold and cigarette smoke.

Condition of room not good. Dresser drawers don't stay closed. Drip in kitchen faucet and leaks near bathroom faucet, countertop has chip as well as a few other things. Not updated and need of repairs. Friendly and helpful staff checking in. Easy walk to Riverwalk. Parking for one night included.

Location

I did not finish my stay. Only stayed one night. The roaches were in the fridge and outside. Terrible place. I don’t know if it’s the room they gave me.

Unfortunately, we were not able to get a good night's sleep. We found a mattress to be vital, very uncomfortable.

Just meh. Nothing remarkable or terrible.

They don’t take cash!!!! Had to pay for parking AND REQUIRED A DEPOSIT-for incidentals. DONOT ACCEPT CASH!!! This was inconvenient and extra stress on me. I had a test to take the next morning. The location was perfect for my need. No breakfast.

I got what I paid for… the room smelt HORRIBLE. We asked for an extra pillow to no avail. No ice machine anywhere, had an issue with the vending machine for drinks, they were HOT & sticky, the hotel was nasty!!!!

Need better staffing and breakfast is not even a continental

Rooms seem clean but furniture was really old and used.

Peaceful stay

The was friendly and property in a great location

I did not even fully check in!!!!

Didn’t feel safe staying in this hotel as a single woman.

Probably wont stay again

Enjoyed the Suite at Extended Stay. Good location to restaurants.

Honestly for the price its a bit too much. Needs a huge refresh.

Location is better than it first appears. The san Marco area was very close with numerous restaurants and a tram nearby that goes downtown. Only complaints were Hotels.com said breakfast included but was just coffee and pre packaged muffins. Also could really hear people walking above.

Nothing

I had a wonderful stay it was peaceful and the staff was wonderful. I would stay again and I would recommend

Bugs bugs bugs

Perfect stay perfect employees perfect Hotel

Misty and Dominique were part of the staff and they were the perfect employees! Definitely Misty, I have told all my friends and family where to stay when to come here! Even though it was downtown it was amazing thank you Misty for an amazing time!

Abby who checked us in is such a sweetheart. She made checking in easy and explained any additional fees so there were no surprises. I also enjoyed the very nice lady at checkout but I didn't get her name. Great stay!

The laminate flooring on the entrance, kitchen and bath was nice and should be carried out throughout to help eliminate the lingering smells. My pillow smelled HEAVY of dog smell. It was uncomfortable. Parking was easy, not sure why there’s an additional fee. Breakfast was quick and easy for the go.

Horrible, they had to door to the lobby locked on entering, you had to pick up a red phone or the wall to talk to someone on the inside, then they tell you only if you have a reservation you can enter & that they charged for parking $8.00 per night plus a $100 deposit one I did all that the front desk lady had an attitude as if you already booked the room & we don’t for reimbursement you get what we give you. As I was in a room maintenance started knocking I open the door saying they had to pray the room with an pest control guy behind so I ask if they was gonna send me to another room he say no because they spaying everything room in the hotel so I might as well stay I could not wait to leave in the am the over all experience is a no -10

The room was clean, however the pictures do not represent the hotel to its true presence. Be wary that there is an additional parking and security fee whether you paid in full online or not. The hallways and carpets were dingy. I didnt have a choice to stay here, but I will not back.

It was a decent place.

Nice place and the room was very clean. The bed was also comfortable. Last minute book but we don’t regret. We recommend!!!

It was okay

The hotel itself was just fine. But, my husband compared it to Spirit airlines where we were unexpectedly nickel and dimed. At breakfast, we overheard another customer get charged because they got a spot on their towel. As I type, I have not received my UNEXPECTED $100 deposit return yet. I’m good. I’ll go somewhere else the next time I’m in Jacksonville, FL.

Couldn’t even get a discount, even though I didn’t stay in the room due to the fact that there was mold as well as water spots throughout the entire room

On the website, it said free parking. As soon i check in i was charged for parking.

Comfortable stay and priced okay!

This was one of the worst check-in experiences I've had in my life. I was hit with a deposit fee and a parking fee, which weren't listed during booking. Then they asked, "How many people?" And she says she needed the other party I.D. as well. Now, out of all of my years of traveling, I've never had a lodging establishment needing to know the identification of who a person may or may not be laying with. My word, the cameras aren't enough? Needless to say, I checked in, they got paid, and I left. I didn't even see the room after that malarkey. So, they made their money and kept a clean room because I wasn't staying there. Won't be booking there again, Im good.

At check in I was surprised with a deposit to my account in addition to the room charge plus a daily parking fee. This was not included in the information provided by Hotel.com. I was informed that the deposit would be refunded 3-5 days after checkout! Disclosure of these types of fees by Hotel.com would be appreciated.

My room had cockroaches

TV didn't work service was not very good

Soon as i checked in i notice a roach on the counter. Wish i did not already pay

Wish there was an ice machine

I have stayed here before and it was a good stay. This time i was very, very, unhappy. I didn't even stay here... There is information that needs to be disclosed on here regarding the deposit for this hotel if booked through this site.. If you go directly through the hotel site you will not be charged a deposit. It's not the point of" paying the deposit" but most adults plan their family trips accordingly due to having a family to make sure things are in order. Not, knowing about the deposit really threw me off with events i wanted to do with my children. I had to look around for another hotel after driving four hours from upper North Georgia. Anywho, thats my rant for now. Please have a great night.

The biggest terrible thing was as soon as you walked into the room it smelled horrible. I slept with my face covered since I was only there 5 hours. Location was fine 1 mile from dining, 5 min walk to river. But rooms were old, rusted hot plate stove dripping faucet, clean linens. I slept on top off blanket not in the bed & I found 1 baby roach in the tub. Basic breakfast only oatmeal & bagged muffins with coffee & hot cocoa. Staff very helpful & friendly

She started to cuss me and said I am not taking your reservation get our Done

Good price.

It was relaxing clean and walking distance from the river walk pleasant area quite.

Dirty