DoubleTree by Hilton Hotel Jacksonville Riverfront

I recently stayed at the Double Tree by Hilton for work. The facility was clean; however, the rooms are a bit outdated. Staff was friendly and polite. Pool/patio area has a beautiful view of the bridge and riverfront. Overall, it wasn't a terrible stay.

This hotel needs a complete renovation, and fast. I’ve stayed here in the past and it has gotten much worse than it was before. The paint is peeling off the walls in the hallways, the carpet is disgusting and our shower wouldn’t drain so the water stayed in there making the tub have a ring and nasty. Whomever put the shower doors on didn’t think clearly about how they were installed so you have to get in the shower to turn it on because it only slides one way and that’s the only way to actually turn the shower on. The ladies at the front put on a good show of nice but they had their own set of attitudes. For the amount of money you pay and charges they add on, this place should be too priority for a makeover.

Superb

Surprised, since hotel has a chef on staff.

Disgusting and dirty. Never again

Nice

The location and staff. The house keeping staff at level 9 on Sunday was abit rude.

Enjoyed my stay . The bathtub was was a little dingy looking but but other than that my stay was nice

The room was clean comfortable and well stocked. Checking in was smooth and easy, parking was expensive but non complicated. The only down side is they did not offer late check out when requested and you couldn't control your own room temperature.

Overall, the hotel is in need of a major facelift, and the rooms should be upgraded and modernized. The only positive aspect of my stay was the location—the hotel is right on the water and offers nice views. Unfortunately, based on my experience, I would not stay at this hotel again.

It was a perfect location for my stay. I couldn’t stay longer

The breakfast buffet was cold.

By my mistake I forgot my item in the room and after I was speaking with a management they said that cleaning service didn’t found anything. But I checking all my bags is there was nothing so it’s seems that they stole it

The room had these issues: AC rattled continuously making it hard to sleep Showed did not drain well, had standing water in after first use. Entry Door was swollen and hard to close or open.

Everyting was perfect.

Location The rooms and bathrooms were out dated.

Location The rooms and bathrooms were out dated.

Location and setup Broken shower door, broken closet door, broken sliding glass door to balcony, paint chipping off walls in bedroom, the pool is poorly maintained alot of trash and debris in the bottom of the pool, water damage in alot of areas throughout hotel, outlets loose and worn

Broken shower door, broken closet door, broken sliding glass door to balcony, paint chipping off walls in bedroom, the pool is poorly maintained alot of trash and debris in the bottom of the pool, water damage in alot of areas throughout hotel, outlets loose and worn

Location No microwave or refrigerator in the room for the price I paid. I requested a room on the river side and I didn’t get it.

Location No microwave or refrigerator in the room for the price I paid. I requested a room on the river side and I didn’t get it.

I arrived at approximately 9 PM with my young daughter after a long trip and was informed that a $100 deposit was required on a card only. I had $80 available on my card and offered to pay the remaining $20 the following morning. I also offered cash, but every solution was refused. My husband respectfully called the front desk to help find a solution, and instead of assisting us, the staff member threatened to call the police. The lack of professionalism and willingness to help was extremely disappointing. After finally checking in, I discovered multiple issues with the room. The bedding contained visible stains, the chair was stained and dirty, there were signs of water damage on the ceiling, and the trash bin still contained garbage left behind by previous guests. Finding someone else’s trash immediately raised concerns about whether the room had been properly cleaned and inspected. Traveling late at night with a small child is stressful enough without being treated this way. Between the poor customer service, intimidation, and unacceptable room conditions, this was one of the most disappointing hotel experiences I have had. Photos were taken to document these issues.

The staff was extremely turde is an eager to help you with whatever you needed to know

The front lobby was nice. The bathroom was outdated & run down!! The carpet was stained & looked old & dirty. The AC units so old it rattled loudly the entire stay. We posted $170 unacceptable!

The front lobby was nice. The bathroom was outdated & run down!! The carpet was stained & looked old & dirty. The AC units so old it rattled loudly the entire stay. We posted $170 unacceptable!

Room was definitely outdated for the extreme price u had to pay on a Wednesday not only to stay there but now. But since Ruth's Chris's Steak house took over the parking lot u get charged 22 dollars a night just to park and u can't pay inside like most hotels u have to scan a QR code or text to pay which is terribly annoying infact more than annoying

Security. I was checked into a room with no phone. No ability for call 911 if needed

Close to my venue. Great valet service It’s a bit dated. Rooms need updating and repairs

Close to my venue. Great valet service It’s a bit dated. Rooms need updating and repairs

Downstairs and lobby were more updated..rooms were not. Had to move to another room because air conditioner had soaked the carpet and smelled terrible. Staff was wonderful and moved us to another room. Not Doubletree fault but the whole 9th floor reeked of pot. Nauseating smell on balcony and in hallway.

Friendly staff. Very comfy bed but the room is janky. Old old carpeting, closet doors didn’t close, stains on the chair, it looked like a dog chewed the bathroom vanity. outlets, light switches & smoke detectors were coming off the wall. Bathtub/shower had stains on the tub that looked like dripped spackle or some sort of stain that they just covered over

Was given a room with broken shower head, wrong room number, everything is hidden behind a service charge down to self parking with a higher rate than downtown miami deplorable

We had a suite with a pullout and a regular room. The suite with the sofa bed only had an extra pillow and no extra bedding. After about an hour of waiting and having to go down to the front desk, we got two extra top sheets and a fitted sheet but they were out of blankets. We stored wedding desserts in the suite since the regular rooms don’t have fridges. We went back to our suite in the morning and the room had been cleaned and emptied even though we didn’t check out. The desk host said it was because it was empty and the DND sign wasn’t on the door (the signs fall off the door every time you open it). Luckily, they had stored our desserts and items away so we were able to retrieve them but I don’t think it’s right to clean a room if a guest hasn’t indicated they are leaving.

This hotel is in bad need of updating. The carpet in the rooms were awful

Ocean view, staff polite, room no fridge or microwave, bathroom door make noise when open or closing the shower floor needs cleaning with a strong floor cleaner and bathroom needs to be restored with flesh paint the bathroom door you can see rust at the bottom room 808

I’ve always loved this Double Tree in Jax because you get all the comforts and qualities of Double Tree and a beautiful view of the city and river. The staff here is so much nicer than the other Jax location too. They make communication super easy. It’s always an affordable upscale stay. My two complaints were the new parking system. Paying to park in their garage via third party app and a CRAZY amount wasn’t cool. And I wasn’t able to shower because the drain was backed up and it overflowed. But they absolutely offered to compensate in some way possible which is difficult when you book third party (Expedia) so I’m still waiting to see what happens with that.

A recommendation for a renovation

This property defin

The location

The location

This property is dated and unclean. There’s was visible bugs and the bathroom we disgusting. I refused to check in due to the smell in the lobby. I’m extremely disappointed with this hotel. 0/10 rating

Good location

Room very clean and fresh, no musty smell. Staff helpful in many ways. Breakfast and bar was great.

N/a

No bottle water in the room, usb connection doesn’t work, desktop phone doesn’t work, thermostat doesn’t work, too cold or shut off. It’s not fitting the Double Tree brand.

Convenient location. Staff was nice but didn’t see many. Fans were loud in the room and the bathroom like they were about to break. Tub had stains that made the bathroom feel not clean. Rugs need to be replaced. No mini fridge and no microwave in the room. Prepaid for parking upon reservation but self parking was a scan to park area paid separately. Good stay just to go to sleep after going out in the city for a few days.

Hotel needs updates

The location of the property was fantastic. It was very dirty, outdated, broken and not maintained which was extremely disappointing. Do not be deceived by the location which they charged a premium for.

The hotel was very old, not well maintained. Elevators were slow and sounded old. The carpet in our room was in bad condition and appeared not to be properly vacuumed. no towel bar in the bathroom. There was a load noise (probably the elevator) above our room. We couldn’t sleep so we had to switch rooms at 1am. The other room was in similar (old) condition. No ice on at least 3 floors ( we stopped searching after the 3rd floor). Very disappointing for $500 a night!!

The front lobby was updated but the rooms and bathroom are very dated. Carpets are super old. Great location.

Very tired. Room dirty. Just gross

Need alot of up grade . Staff was great .

Valet guys were super nice and front desk was as well. The room beds were super comfy but the shower was a bit dirty and walls needed up keep.

The bathroom was extremely dirty, and the rug in the room was as well. The housekeeper was rude and asked us to leave the room 10 minutes before checkout. However, the balcony views were absolutely stunning!! If the hotel improved its cleanliness, it would be worth returning just for the beautiful views of the bridges.

the rooms were not clean . it had a smell and some dirty panties on the floor and they did not change our room to make our stay better . we checked out early and found a better cleaner room. i will never stay at a doubletree again

This hotels needs serious upgrades I almost tripped getting on the elevator cause of the floors everything looks dirty it’s not worth the money they charging

Dirty hotel

Outdated and smelly

This hotel is in dire need of updates in rooms. Carpets are dirty, wallpaper is peeling in bathrooms and there is mold. There was no cable (so no TV) for the whole time I was there and no ETA on repairs when reported to front desk. I was so disappointed as this is a Hilton property. They can do better.

Room was out dated and carpet was dirty. Bathroom was dirty and mold around shower. Lobby was great until you got up to the floors. I will be staying at another Hilton hotel next time in Jacksonville.

The room carpet had so many stains and they gave me the worst room. The entire hotel smells like rotting sewage. They dont maintain the property at all. The shower drain water would not go down and the floor tiles were slanted. Room smelled like cigarettes and so did the towels. Mold on the tiles of the bathroom... got a refund and got told to wait until 2 am to see if there would be a new room. No thanks, I went to the Marriot.

Not well maintained. The room was in awful shape.

No free breakfast offered, so we didn't eat breakfast there.

Great location, friendly staff. Place was outdated and I’m allergic to dust mites so I was itching all night. Our room must of not been used for a while. Gym was ok with equipment.

N

Rooms are old and dirty. The outside and hotel entry is beautiful but the rooms are dirty and old. Stained carpets, shower curtain had stains. Rooms smell like smoke, furniture chipped and old. Not worth the 200/night

The front staff was amazing.the room, was not up to expectations. Had to call about stopped up tub and it was dirty . Tub needs replacing or redoing. Another person had to call to have her tub cleaned. Was given two complimentary breakfast vouchers for our experience. Chose to leave for other reasons. Only stayed one night. Booked through third party . Surprise fees were parking and a $200 hold on my card for incidentals. , fees fur WiFi. Am accustomed to Hampton who provides a mini fridge and continental breakfast. Location was the selling point but it worth it when you have to pay for anything that is usually provided even at the small motels . Not impressed with hotel. Front staff was the greatest

Room was clean. I booked a river side room and was put in a cityside, when I reminded them they changed it. View was breathe taking. 😀 Had to pay for parking which I had never had to do before 😞 should be included with your stay? Then I was under the understanding that buffet breakfast was included and was brought a bill for $42, for some scrambled eggs, bacon and yogurt for me and a yogurt, bacon a piece of sausage for my grandaughter? $42 ???? Location and view is not worth that, sorry.

Enjoyed the breakfast buffet and price.

Our room was so nasty we left and drove home. Mold, stained carpet and the smell on the whole third floor was musty. The front desk told me they knew that room was in terrible shape.

The hotel needs some major updates in carpeting, fixtures, and more. Much less than was expected by the cost of the room.

Incredible City View!!!! , but probably one of the worst Hiltons I’ve ever stayed at. Terrible condition, Mold, tons of damaged furniture, terrible bathroom, not great beds, no coffee in the room, nor was there a decent coffee station in the lobby. I usually stay at Hiltons, but in this case I should have just stayed in the Motel 6 down the road. I obviously payed for the view because all I really got out of it.

The parking is confusing as to what free to use vs paid to use. Thankfully the valet was helpful. The property shares footprint with Ruth Chris steakhouse. That is the best reason to stay

Loved the location & the amenities

The staff was Awesome. The hotel is dated and there was a stench in the hallways and room. My bathroom sink only the hot water worked snd the shower was draining extremely slow. However the room and hotel common areas were clean.

Average hotel clean .. staff was fine .. just felt older and dated.

The property is over priced for the quality of the building. The elevators are old abd

N

Thin walls Ants Beds are not queen sized

The pool did look great but the weather wasn’t good for it. I’d stay somewhere else if you are sensitive to mold.

Came and visited Jacksonville for the first time on vacation and stayed here for 6 days, along with a friend who stayed in a separate room. We loved the location, riverfront view and pool area. The staff were very friendly and helpful. However, this hotel needs work and upgrades, to put it kindly. Here are a list of inconveniences that we both found very annoying: my friend was unable to receive hot water during his showers regularly, my sink clogged and was also leaking all over the bathroom floor, my room key lock had to be fixed and they charged me $152 for parking for 6 days. And last but not least; there was NO water machines and the ice maker did not work. We are both very simple men from the Midwest who were just looking for the necessities and don’t like to complain. I was pissed on numerous occasions by these inconveniences. Above all, this hotel has very friendly and helpful staff with much potential. But overall, it was a disappointing experience.

Clean room

Pictures are better then hotel itself!

Love this hotel

Everything was clean , I felt safe while traveling alone. I only dislike that I only had cash & I asked to person at the breakfast if she could save my bills for the week she said no & I noticed she never gave me change bac but whatever

Our room (1002) was really dated. But the view was beautiful

No mini fridge in room, hotel staff was friendly and nice, maintenance was great.

Definitely outdated! For this to be a Hilton property and the location that it’s in, I was expecting better. The room I was in wasn’t the best. The bathroom was small, there was no refrigerator and the walls were thin. I was very disappointed.

The rooms were disgusting and old and ran down. There’s no fridge in the room. There was literally paint on the carpet old fingernail in the corner. The tub look like it had rust in lime all in the shower.

Other ridiculous takeaways: 1. Charging $100/day incidental deposit 2. $22/day self-parking 3. No refrigerator or microwave in rooms

This is a very old hotel, shower leaks, carpet is dirty. Not a comfortable stay.

Staff was super friendly and very accommodating! Not to mention that view! 😍 We will definitely be back.

Bathroom need remodel

The valet was amazing. My husband was in a wheelchair and was very helpful. The rest was terrible. Room was very dated. As clean as housekeeping would ever get the dated room. The bed was a nightmare. Not sure I have ever tried to sleep on anything more uncomfortable. Then the 1am wake up of someone trying to get in our room was the worst.

Clean room

hot tub water wasn’t hot, the room looked old paint was peeling off the wall, the tub water wouldn’t go down the drain, charge you for parking each night you stay.. wouldn’t book this place again…

The room was decently clean, just a little wear and tear with the furniture and bathroom. Overall good.

Good place to stay, parking is alittle on pricey side. But all in all good place to stay.

Terrible, had a kid with us, the whole place smelled like weed the whole time, bathroom was junk, both the shower fixture and sink fixture were broke, all things in the bathroom were rusted, door had molded caulk around it, thermostat on wall was hanging off. No luggage racks to take luggage to the car, to be a Hilton they should invest the money back into the rooms

Make sure you get the room you requested I had a issue with that not correct room I recommended

Room was clean but outdated. There were multiple new and old water spots on the ceiling. Great staff and location!

Breakfast NOT worth $20.00! Just a standard buffet usually costing between $8 to $10 anywhere else

My stay at the DoubleTree was wonderful. From staff, to the room everything was great. But I did notice in some areas where renovations could possibly take place for a better point of view. They aren’t as noticeable but still should be attended to

Hotel rooms could really use an upgrade. No microwave, no fridge. Bathrooms are outdated. Rooms are outdated.

Nice customer service 👌

The location of this hotel was very convenient and the view of the river was amazing. However, the room we stayed in was very “tired” and needed some TLC.

Very old and outdated, chairs by the pool mostly all broken, bar outside, but not functional. Staff was friendly, nice river walk to walk on. Ruth Chris steakhouse attached but steaks were very average.

The rooms were clean. The carpet was stained and its dullness allowed the age to become more apparent. The tub had a steady loud drip, wall paper was peeling back, no refrigerator in our room, and water stains on the wall from apparent water leaks. We did however have a nice view on our balcony of the River and Jax. House keeping was very accommodating unlike the front desk staff. The breakfast was very undesirable and the kitchen had a difficult time keeping the buffet food filled. Quite honestly, We felt we overpaid for our stay....should have read previous reviews. Not ALL Double Trees are the same !!

Hotel is outdated. No Mini fridge. Bathroom was small, water backed up in tub, tub and sink faucets were dirty and falling off, no room for toiletries in bathroom. Carpet in room was nasty and dirty. TV didn't work. Bugs (not naming what kind) were found in rooms and stairwell walls. Way overpriced!!

The room was decent! Parking was nice and easy! The room had a nice view! Overall nice place to stay!

So advise to be sure you have a room away from elevator, bridge and garbage.

Cheaper hotel in downtown Jacksonville but hotel needs a total refresh is a very rundown hotel but for the money and the location it is a good stay in the Riverview is amazing

Housekeeping staff was excellent and timely, didn’t have to ask or look for them! They were there by 8/9am.

Our first room had mold in the shower. They put us in another room and that was fine. Buffet breakfast was very good as was happy hour and dinner. We also went to Ruth's Chris which was excellent.

Nice

The hotel room lack the appearance of being clean. The carpet in the room was badly soiled and the tub was in need of being cleaned and the slide strips replaced. I asked the maid to clean the tub and she did, but I never fel comfortable to bath in it, I washed at the sink my intire stay.

Everything nice

The front desk staff was amazing. Turner really helped us out a lot and was able to get us into our room early. She helped me with my Hilton rewards account. We ate lunch at the bar at the hotel. Rambo was our server. He was a one man show running the bar and taking food orders. He treated us like royalty. They were amazing. The hotel is definitely older and the rooms could use some upgrades. New carpeting and paint. But the lobby in common areas were great. Beds were comfortable. It would’ve been nice to have a refrigerator in a microwave in the room. For our leftovers. But overall, we would stay there again.

The rooms were dated and worn. I literally had paint flaking off the walls. Not small amounts, but large amounts of paint. Thay being said, the staff was incredible, and did their best to make up for a property that needed a lot of TLC.

I wouldn’t know how the property was, as my reservation was cancelled for “no show” bc I didn’t check in on the day I reserved, I paid in full up front for my room, my room should have still been available during my reservation period!

Staff was very friendly and helpful.

Not been updated. Initial room was musty and strong mold smell. I had to change rooms; second room was better but still not updated.

Very exciting

Horrible they lied and stated my room wasn’t booked until the day of even though I booked it a week in advance

The room doesn't have a fridge that we could find, but check in went well. The staff were friendly and we had a good stay.

The layout

Room next to us blasting music all night and management didn't do anything!

Overall, very nice. Hot water doesn’t last long.

Anne was very nice during check-in. The bed was comfortable.

Location is ok; pricey to park; rooms are very dated - especially the bathrooms. Bubbling wallpaper, etc.

Wonderfully considerate and thoughtful staff. The facilities are a bit dated and could use renovations.

It was great stay, the floors in the rooms need to be changed at this point, but overall good, clean room !

Heat did not work. People in the elevator said 40Y% of their group did not have hot water. Would not recommend!!

The rooms were horrible. This motel is in need of desperate renovations. The bathtub was not draining. The overall appearance of the bathtub was very nasty rings around the tub finish was very tarnished. The carpet had an awful smell. I only gave it a two because of the location and the Riverfront view.

Staff was helpful and courteous.

Todo estaba súper sucio y el cuarto apestaba

The room was amazing staff was immaculate area of opportunity would be refrigerator in rooms robes for the guest and a jacuzzi the phone in my room didn't work I couldn't section service but overall good

The rooms need renovations desperately. I canceled my stay and booked another accommodation. The front desk agent, Anna was kind and immediately refunded me without a hassle.

Beautiful location staff throughout hotel was amazing

The room was so gross I had to tell my kid to wear shoes the whole time. The bathroom was gross; pretty much any surface looked like it wasn't cleaned. We checked in late in the evening. The room we were originally given was gross, and the bed was broken in the middle. We changed rooms and ended up in another dirty room. The hallways are filthy, and the exterior is unkempt. I have never been to a Doubletree in this shape. Hotel staff claim that it's due to the age of the building. I'm calling b/s on that. This building had a 12 million dollar upgrade 11 years ago. Poor management and staff thriving off ruining the Doubletree name have ruined this location, and a complete overhaul is needed. Or, just sell it to Motel 6; then there might at least be a name that suits the state of this hotel.

Every time we go here the ice machines don't work this time the ice machine didn't work and then the shower in room 302 did not drain

Nice room

The building was extremely old. There was no one at the front desk when we arrived. Had to wait 20 minutes for someone to check us in. The heat in our room was blasting. Parking and breakfast were both NOT included. Terrible value for the price. Stay anywhere else.

Courteous, welcoming staff. Rooms, furniture were dated. Beautiful view of River. Stayed one night.

Hotel is a bit old and dated. Could use a remodel. Could not get the TV to work and show any programming. Convenient location.

Clean room,very nice to have a balcony and a view of the river. Check in was fast and easy. We were very tired and were checking in late after an event. We originally planned to drive the 4 hrs home to Pinellas County. We rented this room completely unplanned. Everything was efficient, comfortable and easy.

Bathrooms need renovation

Stuck carry luggage down from floor sine the elevator did not work

The hotel staff was amazing, every single lady I encountered at the front desk. The bar was great, great drinks and amazing service from I believe his name was Rocky?! Older gentleman.

The rooms need to be upgraded the tub paint is chipping away, the carpet is run down and there is a mild sour smell. This is an old hotel so there is need for improvement with the rooms. Customer service is always good and the location is very nice.

Parking is very expensive. My 1st room had no refrigerator or microwave, but they made it up with my 2nd beautiful room. There were stains in the carpet and a mess in the elevator but the views and space is amazing depending on the room you get.

Facility has seen better days. Other guests smoking pot in their rooms coming out into the hallway when you get off the elevators. Nothing was done about it when reported. A/C unit rattled all night. Room overall has not been maintained.

Good

The first room we had after a long trip the shower had no hot water and water would not drain also the phone in the room did not work it felt dirty and neglected. The second room was better but fire alarm went off at 7 am due to testing fire alarm and also went off during the day due to testing . Also second room ac was intermittent. Definitely not a great experience

Was vert attentive and took care to ensure we had all we needed. The valet provided exceptional service delivering my oackages

Business friendly.

The floors are nasty. Clean the carpets.

In in

Comfortable bed, great location, friendly staff and great view

No hot water for 2 days. Mgmt was nowhere present.

Overall this location will be a one and done for us.

The staff was good. The amenities were not. chairs in restaurant were ripped and needed new covers. elevators had cracked tile, rooms stunk. We had 3 nights reserved and left after the first night

Love the view

Staff was pleasant but the room was in terrible shape. The hotel overall needs a severe renovation from the rooms, to the pool, elevator, etc. I would not recommend to anyone staying here.

Breakfast buffet Sat AM was cold and they ran out of many items.

The room was very dirty and run down. As was the gym area. The hotel definitely needs an overhaul. However the staff could not have been nicer which made the experience better overall.

Clean room and beautiful view

Clean location

Friendly staff & fast service

Staff was courteous. Rooms and hotel dated for the cost!!

The room was terrible. There was bugs in the room which I photographed. On Sunday at 10 am the breakfast was pretty much empty to serve despite being open until 11 am. Found the staff to be unfriendly.

Horrible

Great location on the river, not too loud, very nice scenery overall a nice place to stay

Completely run down hotel

We were able to change rooms but after a long trip. It’s not ideal to have to deal with that

On 01/01/26 at 01:30 am a security guard stamped our door hitting really hard what scarred us and threatening us to throw us out of the hotel by accusing us of a lot of noise. We were trying to get ready to sleep. My wife blood pressure went up and she was rescued and taken to the ER.

Harassed by the security guard 4 the music playing on my tablet.

It’s sad because this use to be a very nice hotel on the downtown jax area but it has really fallen off over that last few years

Yes

It was a great room at a great rate in a great location. I'll stay there again.

The staff is EXCELLENT. Everyone was courteous and efficient. The hotel however is very dated and in need of some repairs (rusty legs on room furniture, peeling wallpaper).

Returned with food only to find fridge not working- food wasted - placed ice around elderly relative’s medication. Staff promised replacement next morning - didn’t happen ! not near walkable grocery options - lack of the aforementioned increased food costs significantly. Stayed elsewhere due to medication needing fridge - returned the next day and it was there by the afternoon - no other major issues. Breakfast selection and staff were all remarkable and made the issues stated above , tolerable ! Parking seemed pricey, limited free and lower cost options nearby .

Room was clean, staff was very accommodating and friendly, they made my birthday feel very special it was nothing like the bad reviews. It was one of my favorite stays due to it being comfortable and close to many attractions and views. I’d definitely stay here again. Thank you so much for all you did.

My trip was ruined due to we had to move to three different rooms within 24hrs after arriving. First room assigned bed was slept in and appeared to be occupied. Instead of the manager offering to have housekeeping reclean the room, I was offered another room even worse. The carpet was so bad and disgusting which later I found was a work room by previous construction men who had dropped tar all over the floor and this room should never have been assigned to anyone. I was told there weren't any other rooms and was not given any option to wait on another room even though the hotel was empty and we were there two hours before check in. Due to lack of resolve from the manager who didn't tell me she was the manager at the time of my complaint, I wasn't given a choice. I did not sleep comfortable because of the condition of the room. Another attempt from another associate was made to resolve my situation for my last day there for the next day only to be given a room with no hot water and we were the only one on that side of the hotel. I later found out by the associate from maintenance that this side usually have hot water issues and they were working on that so why were we assigned this room when management knew this and why were we the only one on this side of the hotel. There were other guests on this floor but on the other side where there were no issues with hot water. This caused me an emotional meltdown and my trip was ruined.

Exente servicio ❤️

Bathroom was disgusting with mold everywhere

Room was clean but there was no ice available on 4th floor. Had to go to another fl for ice. Room does not have fridge available. Heater had smells so didn't use. Had to request additional towels twice. Staff was friendly. Also downside no cookie on new years eve and most of new years day. Had to wait until 5PM.

The location was perfect and our view of the fireworks on the river, from our room, was amazing. Be prepared to spend almost $27 ($22 + "convenience fee, which cannot be avoided, taxes) a night to self park, I did not see that mentioned in the listing, however was not entirely surprised as it seems to be a standard. Valet parking was available, but we did not utilize it. The hotel room had asthetic issues whitch affected our stay, not even a little bit, just worth mentioning for those that have that concern. The room had some dings and dents, the sink and the shower were not a quick drain. The pillows were quite squishy. No, I did not complain or mention these things to the hotel staff, as for our purposes, the hotel was fantastic and will look at staying there again.

Valet service was understaffed and disorganized. On check out, they tried giving me the wrong car. On entering our room, there was a large pile of toilet paper in the toilet. Cloth chair had multiple stains on it. No chairs on balcony. Ate dinner in bar area. There was an extension cord which was buzzing and making noise plugged into a wall outlet with a broken cover plate. Understaffed. Waited over an hour for food and huge delay between bringing out meals. I finished mine before some in my party even received their food, and I am a slow eater. One elevator broken and delays for using elevators was ridiculous. No refrigerator in room. Bathroom sink drains very slow. Staff was pleasant but clearly overwhelmed in all areas.

The room was very musty. The issue was not resolved upon letting them know. I’ve been going back-and-forth trying to get this issue resolved, and nothing was done. I was also told and confirmed by a manager, but they were not there. However, it should’ve been taken care of right away and it was not and why they did apologize for it. It does not indicate the issue and that will not resolved.

Would probably stay at this hotel again next time I visit Jacksonville. Every one of the staff was really nice and helpful and the hotel was convenient distance wise. I do agree that the rooms could use a bit of an upgrade and my only complaint is the bathrooms not having enough complementary cleansing amenities

Very nice, firework view for new years, live music in the bar area. Older hotel and shows its age in some areas but overall an amazing experience.

My stay at The DoubleTree was horrible. Me and my wife were there to celebrate New Years but there was nothing new to see. The hotel rooms are outdated, we were welcomed to a used hand rag in our room, we were also welcomed to a used soap bar in our sink. On top of these things, our bed was not properly made to our liking and there was also a hole in our ceiling. The hole comes from the moisture/water that was in our ceiling with multiple bubbles and this bubble decided to pop. Lastly, be prepared to have a freezing cold room, because the thermostat does not work, whatsoever. This DoubleTree needs to be named the “Singletree” an maybe they can work on these oblivious problems.

Carpet was dirty and had plastic tags on floor so it wasn’t vacuumed , bathroom sink had someone else’s whiskers from shaving. Saw a live cockroach on sink. Room smelled like fish when we walked in. Was very disappointed in the smell and room cleanliness. No refrigerator in room so if you eat at restaurant and have leftovers you are out of luck. This is supposed to be a Hilton and it wasn’t up to the standards expected.

The location is great and the view is perfect! But…The rooms are seriously outdated and in need of repair. Management has really let this place go downhill. I can’t imagine it ever being nice. Peeling wallpaper , cracked tiles, discolored grout, frayed towels and a stained couch. Maybe I just got the worst suite in the place. I hope so. It’s possible they have avoided maintenance and are planning a renovation, but it is long overdue. You might not want to take someone here if you are trying to impress them.

the room is in pretty rough shape—the carpet is torn, and neither the TV nor the intercom works.only location is good

It was cold. I am very dissatisfied. Absolutely not satisfied.

Good location and value, beautiful view from the balcony of our junior suite (king bed + sofa bed), but there were some issues. Altho we registered 3 guests, so someone obviously was going to use the sofa bed, there was no blanket or pillow for it. When I asked at the desk, they were "out," both nights of our stay. Sofa bed was not comfortable. We were only given 1 bar of soap so we had to move it back and forth from sink to shower. There was no plug near the coffee set-up so it had to be moved across the room. Coffee was not re-filled by housekeeping. Carpet is very worn. Breakfast was understaffed. They had a menu but we were only given the option of the buffet (so I paid $19.95 for my son to have a bagel). Staff was very pleasant, however.

Need to update some things

Doors have holes in them and massive amounts of paint on them. Carpets have stains in them. Wall coverings are cracked and falling from the wall. Trim work is nonexistent or broken/cracked. Windows have not been cleaned, most have paint overspray with caulking and sealant everywhere in the corners. Light fixtures were broken and drooping from the hallway ceilings. Walk in showers had uneven floors, cracked tiles, tiles caulked back into place, worn out shower door rollers. Room furniture had visible signs of water/flood damage and discoloration. Pool was filled with dirt and wasn't cleaned. Comcast cable TV service, but TVs are 15 years old and can't even display channels without signal loss. Their 'offer' was 20,000 Hilton points (~$100 value) or a free appetizer and drinks in the restaurant when I asked to comp a meal instead (~$40) Offer was so insulting I can't even gather my thoughts to even respond. We spent well over $1100 for the hotel. Hilton Corporate- Maybe you could do better, because I have stayed at mid-tier hotels nicer than this! You couldn't pay me to come back to Hilton.

Expedia didn't disclose the pet fee of $50 nor the parking fee, so the surprise additional fees started this trip off very rocky. I ended up parking 1 of my vehicles out on the street, and was able to have my fur baby. I booked a Junior king suite with riverfront view and the only thing that was amazing was the view. Room 537, although I put the thermostat to 60, the room stayed at 76 the 4 days that I stayed. It was rather warm and Im thankful for the 1 day that the temperature dropped outside, lending us a cool nights rest. The 1st comforter was stained with the look of possible mildew but thats not confirmed. Management offered another, and unfortunately it was stained as well. Because the room was warm, we just didnt use them at all so no real biggie. The breakfast was good, yet pricey, but a good standard breakfast. The gym was nice as well. Management checked in day 1 and 2, but after i mentioned the conditions, I received an apology, and didnt hear back on day 3 so I messaged later on the evening of night 3 and management offered some points or free breakfast to which i declined. A manager messaged me the morning of check out again apologizing and offered to send a certificate for another stay. I don't know the details of what that certificate will cover so i can't say that I'll come back. My Christmas/Birthday Vacay was definitely spoiled but what can I do n

The outside was very nice and the staff was great

The hotel needs a facelift however it was clean and reasonably priced.

The Hotel needs to be refurbished/makeover. Its very run down and old. The furniture in rooms are dirty, same with carpet, and the shower tiles are nasty. I showered in flip flops. BUT the staff is incredibly nice. I loved the staff. I really wanted to love this double tree, but was happy when I checked out.

No breakfast included and breakfast is so expansive if you want to buy.

Room was spotless and front desk help excellent..but temperature in room was awful...hard time adjusting temp...very cool

Room was very outdated comforter was molded and stain and so were sheets. Lots of mold in shower and look like room had not been used in months very moldy carpet smell very displeased

It was not the best. My room definitely looked ran down. The light bulb in the bathroom broke over my head when I got out the shower. The ceiling was also leaking, And I wasn’t a fan of paying to park .

staff was extremely helpful; view was beautiful

The staff were great and the location as well.

Not very clean

Amazing stay and view

I like the location and the hotel was very clean.

Beautiful view, friendly staff.

Light did not work in the entryway to room, rug was dirty, wallpaper was unglued in several places in bathroom. Staff was pleasant when encountered.

I booked for River side but they gave me the city side room. The receptionist said take it out with Expedia. The room was below average. Shower water ran into the whole bathroom because of the short shower curtain and short shower floor barrier wall. Ice maker in the hall did not have ice. They said get ice at the bar. The elevator did not work properly, was very slow and I had to use the stairs at one time. Trash cans didn't have plastic bags in them. I Will never go back to this hotel again.

Great start to my stay as I was afforded an up grade on my room. The breakfast bar was excellent! Very nice staff. I will definitely stay there again.

Bad

Costumer service was the worst I never had. The hotel was dirty. Location was ok. Booked at cheaper rate and you get what you pay for. Bad decision. If possible do not stay in this hotel.

Property is old

The view was beautiful, room was clean, staff was friendly

Service was great.The rooms were dirty old rusted stained and the tub was peeling from a botched paint patch job. The heater did not work in one of our rooms. Front desk was great in attempting to change our rooms.

The room could have been cleaner. The staff were great, and the food was pretty good at the breakfast.

Bed was sinking in need a new bed

Room was great. Paying for paying is crazy

The staff was very friendly. Everyone was smiling when I arrived and when I departed. I even received text messages during my stay, which was a great and convenient idea to keep in touch with the front desk.

They. Charged us for breakfast $20 @ because we used a 3rd party to book oue reservation. We were not provided a fridge on the room. Charged for parking $22 a day. Not happy will never stay again. Not recommend

High prices for sink spots in the mattress and paint peeling of the wall in the bathroom, and only warm water to bathe with......

Beautiful views!!!! The hotel owner needs to invest in renovations, there is no way this is acceptable by Hilton!

This property needs to be updated. Hot water did not work for 2 days. Carpets are filthy and cleaning staff is not thoroughly cleaning

Prefer rooms with a small refrigerator especially when things close down by 10 o’clock. Bathroom was small & the one glass shelf leaned so couldn’t keep personal items on it without them falling to floor. Overall room seemed old, needs updating. Valet service was good.

For a downtown Jackson Doubletree branded hotel, the room felt neglected, wall paper peeling off in the bathroom, no shower gel, uneven standing surface in front of the sink, the carpet in the room was worn out and felt musty.

Clean room, friendly and very helpful staff.. spectacular view.. Ashanti was extremely helpful and very welcoming.. and we love the restaurant downstairs..literally 10 of 10 ..💯

Leave

The bathroom was a bit rundown, the room had a musty smell and it took abt 15mins for the water to get hot.

Clean rooms and staff

The rooms were not as updated as they could've been, there were so many holes in the sink/ cabinet area. The tub was also not the best. The staff was great!

The entrance and bar are very modern and clean. The rooms are extremely outdated

Old hotel. Not well maintained. Rooms smelled

Have some of your housekeepers around to speak English it is very annoying when someone tell you they don't understand what you're saying and they're cleaning your room

View was beautiful

The door looked old like it was kicked in. The elevators didn’t work on the last day. The hallways had a smell as well as the parking floor.

The hotel is extremely outdated outside of the lobby. The shower was cold. The room smelled like old cigarettes. And the elevator was not working majority of our stay. The staff was friendly but when it came to addressing issues were short and dismissive. Definitely not worth the price and would not return to this hotel.

Loved it

There was no free breakfast. Breakfast was served in the hotel restaurant but it cost $20 a plate (not worth it) and $22-$26 a night. Though the front desk staff were nice when you approach them no one answers the phone.

The room was overpriced and the room was dirty

Loved the hotel

Out of date but clean and close to everything

Shower leaked all over the bathroom, heat didn't work had to have maintenance come to rig the heater he said was a bad thermostat, they couldn't fix the shower said it was a major issue

Clean room beautiful view

The hotel is very dated, carpet worn, stained, dirty, filthy. Walls & doors marked up everywhere. Stains on matress cover, tub stained & gross, elevators raggedy...very loud & each time it was used. Sounded like it was falling apart or sound the the building was being demolished which was very loud & disturbing because our room was near the elevator. Im a light sleeper plus no peace while awake due to the noisey elevator. One person checking in during a holiday week & one valet attendant. The carpet in the lobby leading to overpriced Ruth Chris is worn & disgusting. To be downtown & a riverfront property. It desperately needs renovated & updated. This is a very poor representation for the city of Jacksonville for guest. Spend the money & make it worth the stay & hire more help. This Doubletree can definitely afford to do much better than this. We literally showered in crocs. We definitely didn't put our bare feet on that nasty carpet. The elevator slams shut & very loud. Many gave this same review that i now see after the fact. Great location...just fix the place up like it should be in such a nice location..

Terrible

Room was not clean Shower had mold in it and was dirty NO Hot Water Hotel lobby has been remodeled but the rooms are terrible and have a bad smell. Its being covered up now with Christmas fragrance. Only thjng nice about the hotel was the view.

Room was nice beside the mold on the window shades and dead bug on the floor

Staff was good.

Our room we had, the ceiling started leaking. We did get accommodations with breakfast. Just wasn’t a fan of it. It’s still appreciated!! Accommodation room was not up to par. Shower water was getting warm, shower was also stopping up in the drain.

Everything great except mold all over in bathtub/shower

Staff good as was the room. Beds comfortable.

I fell in love with this hotel, staff was friendly, bed was extremely comfortable and the location is ideal. I would definitely recommend this place to people and probably be back. We even got goodie bags with cookies and water a great way to welcome guest.

This property is not up to the Hilton standard Ive experienced over the last 30 years of being a Hilton honors members. This property needs too be renovated.

The view was amazing. The lobby was very nice kept but the room was very out dated.

Would not think to sit on the coach nor walk in that room without shoes. All furniture was dated and the attempt at one time to improve the bathroom failed. Staff was great and my view was nice.

If you like cold showers this is the place. No hot water in the showers.

I can't give 5 stars because it wasn't a perfect stay due to 2 issues (air and toilet). They fixed both issues quickly and efficiently. The location was fabulous for the game on Sunday. The beds were comfortable and breakfast ($20) was great. The staff went above and beyond and were so kind to us during our stay. There is a fee for parking so be aware of that additional cost.

Staff was great- room was clean. The food is bad there- I suggest going to a nearby restaurant.

Amazing view

Location was great. Staff very helpful.

My co-worked stayed on the river side of the hotel, and he said his room was nice, but the water was so hot it burnt his hand. He struggled to get the water to a temperature that he could actually tolerate to take a shower. Our positive experience was the young man that checked us in. He was very polite and accommodating with a room mix up and gave us complimentary parking.

Check in, rooms were outdated, ice machine didn't work. No microwave, no fridge, no free breakfast

It meet the needs and the view was great/. Also easy access to the river sunset tours.

The staff was great. The room had a great view. However, the hotel seriously needs upgrades. The room was very old and worn. The water in the shower had only one temperature, hot and everything was just old. The bed was the only okay thing.

It’s time for renovations

Need renovations but clean

This place only got 4 stars because it needs to be updated as a whole hotel. However, Everything else was great, the rooms were clean, views were AWESOME,staff was nice, the burger....we ate at the restaurant two days in a row because of the smash burger. OMG 10 out of 10. But all it needs is to be updated, nothing else needs to be touched. That's about it.

The room furnishings are worn and tattered; the ac unit was dusty and dirty and it didn’t work properly Dot there was no heat blowing only cold air and it was loud so I had the maintenance technician just turn it completely off and I had to just bundle up in the room to keep warm. Just before check out, I had to retrieve my own luggage cart and when I got back to the room, the keys didn’t work. I had to have someone to come up and let me in the room so that I could gather my belongings on the cart take it downstairs and check out. Location is what has kept me coming back the last two times, but this will most likely be my last time staying at this location. And it’s too bad because the staff are very helpful and accommodating, but the building is so worn down and raggedy.

Spacious Rooms Great Service

Very nice and clean. View from the balcony was amazing.

Excellent every time I'm in town this is where I'm staying

Room stunk, carpet looked to be 30 years old, stains on tub floor and hotel disnt allow guest to check into room after calling and providing details in advance

We didn’t eat breakfast at the facility

Thank you

Staff was great room was very clean and the location is good

Nice spot to stay.

The carpet in our room was horrible. It stains and needs to be replaced. No waste basket or towel bar in the bathroom.

Everything was amazing! The staff at this location is superb.

Hotel is dated and in need of updating however rooms were clean and hospitality was great!

Great location and outstanding staff. Excellence in accommodating the guests

The customer service at the front desk was good but overall I would not stay at the doubletree again.

Room needs a good cleaning. The room and the hotel is outdated

I expected a much better room for a downtown hotel on the waterfront. There was lots of rusted metal in the bathroom, a missing handle to slide the stand-up shower glass door, damage around the room's door frame, and an engineer had to replace the battery in the door panel because my keycard stopped working. The wood around the A/C floorboard was unsightly (likely termite issues) and there weren't many nearby food places. I definitely should've stayed elsewhere for my birthday weekend. Very disappointing for my first time in Jax.

our room was very hot which made it uncomfortable throughout the nights . I couldn't change the the thermostat it was stuck . It so was so hot it made me sick.

.

Room was dirty and in dire need of an update

The carpet in the room was stained really bad, bathroom sink stopped up and maintenance came in and left the plunger and sink snake laying on sink. The shower glass door was falling off and very very unsafe. The overnight door latch was jammed and caused thr door to not open properly. Doubletree need to upgrade the furniture as well as paint the rooms. Also, they was a drainage leK in the garage where the water was like a fountain coming from under the cement which left several puddles when ot rained. Not a good stay for the money. I wish i could have been refunded. I took several pictures.

Good value and great staff but she is a bit dated.

Building lost power the day we were leaving but elevators were still functional.

Always clean,spacious, and comfortable

Awesome Stay

Well I had to wait like 3 hours before I got my room and y'all need to communicate better with the with the with the rooms yeah and I would I would like my time back

I enjoyed my stay and will be returning. I only dislike that it’s no microwave nor mini fridge in the room but overall I enjoyed my stay and I felt fancy and luxury. Also it’s an $75 deposit per day just to let everyone know that you get back after your stay is over. Overall I felt comfortable and safe.

Staff was amazing especially Alvita when checking in her Attitude, friendliness, even when she was busy with everyone checking in Alvita was still smiling and wishing everyone a good day

Feedback on the hotel otherwise: Unable to find coffee in the lobby (was referred by the bar to get it in our room), AC unit in our room was SUPER loud all night long. (I did not tell the front desk because we were only staying one night) Front desk check in and check out, both employees that helped us were amazing. Would stay again, but wanted to give the feedback about the Coffee and AC in our room.

I enjoyed my time

Staff was polite, & cleanliness and spacious room

Love this place. The staff is excellent, the rooms are larger than average and you can’t beat rhe view!

Hotel is badly in need of renovation- I can truly say this was one of the worst hotel rooms I have ever stayed in.

The towels were clean and the bed was very comfortable. There was some noise from the hallway. The staff was great! Not the best overall, but you pay for what you get.

Staff was very nice!

Enjoyed my stay! Friendly staff a nice pool. Great views from the balcony and very walkable to entertainment

Our stay here was great except the bath tub didn't drain well, so you were standing to water while showering. I would also have loved to see pancakes or waffles at breakfast. Other than that we enjoyed the city view from our balcony and walking the river. Staff and service was amazing!

Super friendly and helpful staff - great price and riverfront location easy water taxi trip to JAX game! Property is a lil tired but worth it Renovations coming soon

Hotel room Door barely shut. 9am staff knocks on door to see if we needed towels, this is way too early especially when we were not checking out that day. can hear everything in corridor. You have to pay to park.

Nice hotel.

Great location and all the staff was friendly and helpful

Beautiful River View.

Although property is old with outdated furnishings, the staff was efficient and the rooms were clean with comfortable bedding. It's a good location for a pre-game night or two.

I was charged twice for the room. Once through Expedia and the other on my Amex card!!!

Great stay

Checking was a breeze staff friendly and hotel was great place when going to see a football game , took the water taxi right in back of hotel . Great walking .

No refrigerator or microwave in room. Air conditioner vents had dust on them..

The room was terrible. Sink was clogged, shower head falling off, carpet filthy. Don’t stay here.

Great

No directories or information about facilities, amenities. Even in today’s high-tech world, paper maps, information about local services (restaurants gas stations, convenience, stores, etc) needed. (I had problems with my cell phone and could not get information.) Cost of parking for guests unreasonable Rust on the lamp base, bathtub interior, peeling, fixtures- dirty with hard water stains Towels not available in pool area Pool area needs paint. Fish water features need paint and cleaning.

Self parking was an additional $22/day.

Hot water did not work in first room asked to get another front desk said maintenance was coming but he took and hr. Before they gave me another room with hold and mildew. On sink and shower

I hate to leave reviews like this but I truly wish I saw more reviews about these issues before booking. I booked a 2 night stay here for my boyfriends birthday & was so excited to have a river front view. As SOON as we walked out the elevator I said to him, these floors are really really dirty, I mean not just spills and stains but trash & dust I was immediately nervous. Our room is at the very end of the hall & we are passing all the doors like okay this hotel is very old, you can tell by how the doors look. I open the door to our room & my heart just dropped. The carpet was so old & dirty, stains on all the furniture, the microwave was yellow and dirty (supposed to be white) & the bathroom was literally like a hole in the wall, I dont even know any other way to explain it, we both said there is no way we are putting our feet on that shower floor. We were booked 2 nights but after about 20 minutes in the room we booked a different hotel & checked out. Went to the front desk where I JUST checked in 20 minutes earlier mind you & there's no "oh no, why are we checking out?" "Was something not right with the room" nope , the only thing she said is. "The room you booked is nonrefundable", no concern about me just checking in with her 20 minutes ago & now leaving. Really really gives Hilton a bad look, especially being a member. I wish I took pictures but y'all I just wanted to get out of that room as soon as possible. There was absolutely nothing okay about it, except the view.

The rooms looked nothing like on the website. Also the Tom’s are very out dated and the front desk is not friendly!!

The rooms were horrible

Rooms look like 1980's era Carpet pattern worn out in areas most traveled to the point of pattern not visible any longer. The did have nice linen.

very clean and quit

The view was amazing.

It smelled like weed the whole hotel and the room I was given, wall wallpaper was peeling off and they had a cheap shower curtain from where they didn't fix the door to the shower. I have stayed at other Double trees and this was in very poor conditions.

Good service

The outside look didn’t match the conditions of the room and hallways , the carpet in the room was old and dirty , the bathroom walls were bubbling paint, stains on tub and old. Overall the staff was nice and very friendly.

We had booked this property as we wanted to be on the riverfront. It was a very pretty view from the 10th floor facing the river. It also had a Ruth Chris steak house which was a wonderful $400 dinner. Unfortunately, that is where the beauty ended. We had upgraded to a king suite. We wanted a larger space with larger bathroom. That is not what we got. They placed us in a room right next to the elevator. Our headboard was on the elevator wall. We also had a broken thermostat which was reading 62 degrees. Maintenance did come and fix that. We had no hot water in the shower and the room was dirty. I will never recommend this hotel to anyone. I reached out to the staff and they did nothing for us. Very unfortunate.

river boat ride

Food was great, people great, but the conditions was very run down. On a day of a local football game the crowd was a little rough too. From the elevator to the bar DUVALLL is all you heard. Yeah not my crowd

I stayed at this hotel due to close to office in downtown Jacksonville and it's a Hilton Property. Unfortunately this is a very old and not well kept property. This hotel needs an upgrade, some attention put into it. As far as down in the check in area, it looks nice but once you step off the elevator on the room floors, it's rather dirty, from the hallway into the rooms. Great Location but I would find somewhere different to stay in the future.

So awesome I’m happy too be a member now

No problems to comment about!!

Rooms are very old looking. Furniture walls all of it. Sliding glass door is paper thin, so noisy from traffic outside.Major police blockade right out on the Main Street at 11:30 pm. The hallways and rooms smell musty and moldy. There’s no way this is a 4 star hotel. I see why it had such a low guest rating next time I’ll look at that.

M

We picked this room for the view and its proximity to the hospital. I needed a place to recover from surgery because we traveled far and had a post op conference 2 days later. The night before the surgery I had to take a shower. The bath tub was dirty, the water was cold, the service guy couldn’t fix the temperature, and the drain backed up with dirty water to above my ankles while showering. They offered another room which had similar problems and was actually dirtier. The next day they offered a suite, which was a larger room with similar problems. They offered another suite which had fewer problems, but the shower water and sink water was burning hot and the service guy could not fix that. The desk people explained that in October a renovation was scheduled. Hilton should not open until they fix their rooms. I am not alone. There were many many people complaining at the desk and asking for different rooms. When we moved from the 4th floor to the seventh floor my wife had to move everything herself because due to my surgery I could not lift. Do yourself a favor and don’t select this hotel for your stay in Jacksonville.

Our room was dirty, chair has a lot of stains, walls are dirty, carpet is dirty .

Good

Completely outdated

I liked the view from river side balcony. The room was okay but the m

The staff definitely made my stay better, they were all super friendly. Big shoutout to Anne

Didn't like the loud AC units in room

Great location for the activities along the river.

Carpet, dirty, and smelly

The manager at this establishment is so so so incredibly not just rude but mean. she lied to me and then refused service. i was nothing but patient and polite. i will never be staying at this hotel.

We like the location for our needs. Our room had no, microwave or fridge

We were having a special evening out and decided to splurge and pay for a suite. We walked into the room and were overwhelmed by a terrible musty smell. Unfortunately, we did not have time to do anything about it because we had to meet friends for dinner. Later we wanted to use the jetted tub an the jets did not work. One of the knobs was broken off, so it's not like they didn't know. I did ask to talk to a manager but was told one was not available. I emailed my concerns instead and two days later I am still waiting for a reply. I would not recommend this hotel to anyone.

The room was dirty hotel needs major repairs bed was hard and uncomfortable but staff was excellent

If you are looking for a mid 70's hotel this is for you! Extremely outdated furniture, bathroom and carpet. It is in poor condition. My room was supposed to have a microwave and fridge but had neither, I had to request they be put in my room, I am paying for it. My tub/shower wouldn't drain and to take ankle deep showers until maintenance came to fix it. The only thing going for this property is the view, if you have a balcony room and the STAFF!

However, the bathroom was very small and the tub/shower was very awkward and difficult to get in and out of safely. There was no counter space and it was difficult to get hot water without losing water pressure. There was no refrigerator in the room and no streaming options on the TV. Overall, since we had other things to do in Jax and spent a limited amount of time in the room, we just dealt with it, but it was far from the best hotel experience I've had.

Friendly staff

The accommodations were good.

My only complaint is that there wasn't a refrigerator. Also it was very noisy most of the night.

I reserved a junior suite that was a king bed with an extra sofa, bed and extra space because I’m in a wheelchair. But I did not get that. I got a room with two queen beds that were so high. I could not get up on the bed myself the bathroom door was so narrow. I could not get into the bathroom the entire time I was staying at the hotel. I could not get into the bathroom. Plus, the room was so tight. I kept getting stuck between the chair and the bed. I was it smelled so bad in the room. It smelled like a dog at pee or poo in there and my eyes are burning and it stunk so bad the entire night and the air conditioner was so loud. It sounded like a freight train was coming through the bedroom. And the rug looked disgusting. It was like so dirty gross like dogs had done their business on it way too many times it was super super unhappy with it and then when it came time out for me to tell them about it, everybody kept hanging up on me or putting me off on somebody else and not a single person would help me mitigate that horrible situation.

Think rooms need newer carpets looked a bit worn but bed was so comfortable staff were so helpful location was great

Bed was terrible. No in room refrigerator for medication. Few to no outlets struggled to plug in phones & CPAP. Did I mention the bed was awful? Breakfast buffet was disappointing. Much worse experience than I had 6-7 years ago when I was here regularly for business.

Great

We were in Jax to enjoy family. We decided to view the friendship fountain which was fabulous. The hotel has a walkway along the River straight to the fountain. It felt safe and family friendly. The Doubletree is also at the foot of the Main Street Bridge and were able to drive downtown Jax to restaurants and eateries. The pool area was great and Ruth Chris' restaurant was wonderful; both food and staff. Wonderful time!

Hotel is dated

Love the staff and the location of the hotel, the building itself needs a few repairs but other then that it was perfect loved it.

The atrium looked decent but the room carpet and restroom were filthy. I brought it to their attention and the said we know it's because we are under construction. They definitely should have disclosed that before taking our money.

The staff at this hotel is awesome. From check-in to checkout. The staff went over and beyond to make sure our stay was great. The breafast staff was very professional and welcoming. Housekeeping made sure we had everything we needed and was very professional as well. We will definitely be staying again soon!

Staff was attentive especially valet Miguel. Room had a musty smell. Shower had no hot water. Bed and room were comfortable. Did not report the shower issue until end of stay.

The hotel rooms are very dated, 2 of the rooms shower only fan cool, no hot water. Said about it but nothing was done.

The police had to disperse some juveniles from the nearby fountain on our last night there and they were running through the parking garage and jumping on cars. As we were entering the hotel through the parking garage the police were there trying to clear the area of the juveniles, just so we could get to the elevators to go to our room. It was a very unpleasant experience.

Comfortable beds, needs new carpets.

Temperature controls did not work. Room was uncomfortably cold. Also, shower was uncomfortably hot. Had to turn shower to almost shut-off point to bring temperature down.

I came down for my birthday trip at first the girl at the counter was very nice and when I told her it was my bday she gave me free parking and I appreciated that . When I got to the room I realized I had no fridge or microwave which caused a lot of problems with keeping drinks cold and reheating any food we had . On the very first night a lot of young kinds ransacked the hotel and was all in the parking garage it made us afraid to leave I missed my reservations and all . I was expecting a better experience.

Possibly the worst condition of any hotel o have stayed world wide. This is the second bad hotel of this trip and both booked in hotels.com. It has become clear over years of use of hotels.com rooms allocated are often the poorer quality leaving nicer rooms to direct bookers. Pictures show some issues but do not fully demonstrate the problems

The area was amazing I love the views the hotel it self need work room was a lil out dated but the bed was comfortable I did had one problem and the staff was on it quickly.

The staff was very friendly at the front desk and everyone we ran into in the elevators were very friendly. The pool gate was unlocked and non-guests were walking in/out of the pool. It was obvious that there were people at the pool that were just using the pool and not actually staying at the hotel. The pool deck was dirty and there was trash left everywhere at night. We were charged for parking - thinking this was a secure, Hilton/Doubletree lot. It was not. It was accessible to the public and was not secure, there were homeless people everywhere. The marijuana smell was overwhelming! It was everywhere! In the hallways, elevator, etc. It was bad and I would not bring my kids here for that reason.

This experience was less than decent but will remain memorable. Hotel is great location however quality of room was very poor. Bed was saggy, shower took 10 minutes to get luke warm, check in delayed, management didn't follow up on complaints properly, weed smoke in evening and morning in the hallway, tv remotes did not function properly and foyer light needed replacement. Lastly on the weekend the hotel had nonstop noise and racket from police officers coraling teenagers off the streets until 130am (4 hours)

I expected more from Double Tree by Hilton. I would say the staff were very pleasant. The property itself needs to be updated. The elevators closing were hard and loud. The room's carpet needs to be upgraded as well as the cabinets. The room's door closed hard and loud and the balcony had water dripping from the room above the entire time of my stay. Please place a microwave and refrigerator in each room. It should not be room selected. Lastly, the parking garage doors need to be repaired as they do not close properly and there were water dripping from the ceiling in the garage. Just some things I noticed during my stay there.

The tub was stopped up and the hot water knob would not turn

You are pretty much paying for the view. The beds are uncomfortable. The rooms don’t have refrigerators or microwaves, but overall it’s a pretty cool hotel.

Property needs to be updated

I am very disappointed in this so called Doubletree hotel. When entering the establishment, you can never tell the rooms are in such bad conditions. I stayed one night, only because i was too tired to move. But moved first thing that next morning. When i went down to tell the front desk i was leaving, the first thing out her mouth was, "You will not get a refund"....no worries, corporate will be notified.

This property is old and not well kept. The riverfront view is nice but that’s really all it has to offer.

Good location everything looked outdated or rustic.

The hotel needs a renovation, but until that happens at least some maintenance and the most important: update the pictures in the offering, because they are showing the ones from when it was new. So you arrive expecting something and while you see and get everything on the picture…. everything is too old and deteriorated.

Liked that it was close to the river walk and friendship fountain park….the rooms were clean and the staff was amazing

it’s been a month and I haven’t get my deposit back

Limited assets for food. No flyer on how to ordet out, ice machines was not working room was just fine.

The fist day there the air conditioner was not cooling the room so, i talked to the lady at the front desk. She told me she would put in an work order. I told her ok. The next day the a/c was not working again. The room was hot and i could breathe. So, i had to find me somewhere else to stay. I wasted my money on the hotel when i didnt stay in the room. The parking was limited for handicap on the first floor. They had more valet parking on the first floor. I was afraid to ride the elevator. Which i expreesed to them. There was no accommodation. The staff was very friendly when i arrived. This was a waste of my money. I was very frustrated.

Staff was great!!

My floor smelled of wet rugs

The riverside view is spectacular, The hotel needs a renovation. Food delicious, friendly staff. Perfect location

Nice place

This hotel is in bad shape! Very old. Beds too soft. Shower was a “cold plunge”experience! Also, showers didn’t drain so dirty water stood for a long time. Hallway walls gross and floors worse. Furnishings so dirty couldn’t sit on them. We had multiple rooms for a family weekend and all rooms were sub par. Weed smell everywhere. Staff at check in and out were very nice. Housekeeper was very attentive to our needs. Quickly brought extra towels and hangers upon request and a refrigerator was placed in our room upon request and arrived before we got to our room. Disappointed that Hilton would accept such sub par accommodations in their family of hotels. The staff were the best part of our stay. Very kind and helpful.

Ideal location and amazing views. The hotel was very clean despite being an older hotel. The staff was extremely welcoming and friendly. It will always be our first choice.

Everything was great even the few

2. No hot water in my room, currently waiting for maintenance. 3. The bed caves in the middle. I have stayed at this property before about 3 years ago and I wasn't impressed but wanted to try again in case they had made changes. I tried a jr. suite this time and still no changes.

Broken shower, no hot water, furniture stained in baby oil

Our room was dirty and it was very noisy on our floor.

Nice location, close to everything downtown. Parking in garage was convenient but $22 a night. Would stay again

I loved the balcony and the view!!

The hotel is in the final stages of life unless new $$ is placed in it. Start with the carpets. Then, go to the bathrooms. We rented 3 rooms. ALL tubs had drip, drip, drip drains...bring your shower shoes and have a swim during your shower.

The hotel was amazing inside, but not out. I arrived 40 mins after check in I was told I needed to wait 30 more mins. Went to use pool after rain, and pool area was messy, no one went out to clean it tidy up. I asked if they provided towels for the pool at the desk and was told they did. When we went to the pool they didn't have none, and went several times a long with other people and 2 and half hours they never brought any and I had to walk to my room through the hotel dripping wet to my room.

Great as always

The room was run down dirty small not worth the money at all. I have stayed at motel 6 more updated and clean. I immediately wanted to just leave after seeing the room

Room were dusty (like no one been in room for awhile). Bldg old need to be remodel.

The room was nice for the price compared to Hyatt , being almost 150$ more . The riverfront view was pretty at night and loved the balcony. It’s not the most fancy but good location , comped parking and breakfast and staff was very nice .

The staff is second to none. Anne, Judy, Rambo and Rafael are hotel gems, but the hotel itself is a little dated.