DoubleTree by Hilton Hotel Jacksonville Airport

Very convenient

The room was very clean, comfy beds, and decent pool area. Easy and convenient access from airport, perfect for an overnight stay.

Jae was amazing in assisting me with completing my reservation and arrival. She's an asset to the DoubleTree company.

Nearby airport Cleaniness

Exceptional

Superb

The cleanliness and polite staff

Exceptional

Restaurant was fine, everything else was a D+. Not what I expected from a doubletree hotel. Will never stay here again. It felt like my shoes were sticking to the carpet on the walk to my room.

The pool was heated, and staff was extremely pleasant. Fireplace didn’t work:(

Good

The staff were extremely friendly and very helpful. I loved the restaurant and I enjoyed the coffee ☕️ shop as well. I recommend and I will go back 😍. Mrs. Shantrell was very kind and all the front desk employees.

The women at the front desk when I checked on made was very caring and welcoming. Im sorry I didn’t catch her name. House keeping was a little rude but when my company spoke to her in her native tongue her attitude subsided.

The staff was very friendly

Convenience to airport. Friendly staff. Good restaurant.

Exceptional

There were bugs in my room which I did not appreciate especially spending the amount of money I did for a room over the holiday. Staff was friendly, but it wasn’t not clean and pictures did it justice.

Exceptional

Initially, we had planned for a three day stay unfortunately an emergency Rose where we had to leave the day after we checked in. I checked out at the desk and explained to the clerk why we were leaving suddenly she was unable to give me a receipt at the time but told me I would get a receipt in my email which I did only to find out that I was charged for the full three days, as of today I am unable to get my refund for the days that we were not checked in.

Convince first, clean and great staff good price and right outside of the airport I will definitely stay there again 💯

Superb

When asked about cruise transportation, staff confused airport and cruise port and length wait time.

When asked about cruise transportation, staff confused airport and cruise port and length wait time.

Superb

Lean room, courteous staff

great for a one night stay after a late flight. super convenient to the airport.

Great stay

The front desk staff was very helpful. Thank you

Location to Jacksonville Airport On occasion, the outside door would slam shut

Passable

Location to Jacksonville Airport On occasion, the outside door would slam shut

Convenient location. Hotel room was clean and the staff is friendly.

Awful

Superb

Poor

The lobby staff is very friendly and greeting you at the front desk to get you checked in. Lobby looks newly updated and gave a vibe that this was going to be a great hotel. Once checked in drove around hotel parking lot sitting in parking lot did not feel safe getting to room hallway smell like wet dog

I flew in for work Monday at around midnight through Friday at 4am. With the late nights and early mornings, I was always greeted with a smile, a bottle of water, or a cookie. The room was clean, the staff was amazing, even helping me when I landed after 11:30pm. They showed me to my room. I will definitely stay here again.

Ms. Evette at the front desk was absolutely amazing! N/A

Ms. Evette at the front desk was absolutely amazing! N/A

Close to airport and other places. Odor of marijuana from other guests, outside and inside our room when we would come back from being out all day.

Close to airport and other places. Odor of marijuana from other guests, outside and inside our room when we would come back from being out all day.

I got to the desk and the woman was extremely helpful. They did not have my Hotel.com reservation and this was frustrating and I was not bake to get real timely help but the woman behind the desk was a "can do " attitude and got me a room. And honked my price ( plus gave me free water and cookies).

Checking was great experience amazing time here love the resort

Location Too old, need to be updated.

The location and price. As a senior citizen, it was brutal to walk so far to our room.

Very good

Closest hotel to the airport. A little outdated but still comfortable.

Excellent customer service

NA

Very good

Everything was great

Exceptional

A

Close to airport and 24/7 shuttle service On site restaurant. Friendly staff comfortable beds. Excellent water pressure for showers

Close to airport and 24/7 shuttle service On site restaurant. Friendly staff comfortable beds. Excellent water pressure for showers

The only thing was where the coffee pot was located there was no plug i had to move it where there was a plug

It was old needs update for a4 star hotel. The toilet was moving

The staff at the front desk was exceptional, wonderful cuntomer service. I cannot think of anything

Exceptional

Good

I've stayed here a few times due to early flights the next morning. The hotel is lovely, rooms are clean and beds are comfortable. The shuttle to the airport is always right there to take you. I recommend.

The closeness to the airport Needs an overhaul.

The closeness to the airport Needs an overhaul.

Clean room, but window curtains were off their hooks.

I received bed bugs from my stay. Zero communication from local management after multiple attempts on my end. Only after I made a formal complaint did I receive an email from manger.

Good

Property is very convenient to airport, but very old. Much needed updates

Clean room, nice restaurant

Location to airport was great Our room was along way from the elevator and we had elderly people with us and there is no elevator to that side of the property

Location near the airport and shuttle bus. Nothing it was all good for what we needed.

Location to airport was great Our room was along way from the elevator and we had elderly people with us and there is no elevator to that side of the property

Near Jax Dated rooms - making it look dirty Understaffed breakfast Water very soft and slippery in shower Poor water pressure in shower

Near Jax Dated rooms - making it look dirty Understaffed breakfast Water very soft and slippery in shower Poor water pressure in shower

Close to Jax airport . Comfortable bed , good bed linen and towels. Shuttle is super convenient and arrives to collect you very quickly. Unnecessary aircon makes the room freezing. Lighting in the room is not adequate and the decor of rooms and the hotel in general is depressing ! The shower is over the bath, low pressure and lime scale in the jets! Breakfast is just awful , tepid coffee and processed food ! Quite sad really.

Great stay. Friendly staff and very clean

Great

The bed. The pillow. Bed was too small for a queen. The pillows were so flat.

The bed. The pillow. Bed was too small for a queen. The pillows were so flat.

Nothing

Bed pillows are a little small.

Yes

When I arrived my room was not ready and I was told they were unstaffed. This was a huge inconvenience for me because I was traveling alone and had to hang out until the room was ready.

Convenient location

Convenient location

Staff at the hotel were excellent, hotel was clean and super convenient to the airport.

Great hotel! Very friendly and clean

The hotel and rooms smelled musty, maybe a problem with too much carpet in a humid climate. I could live with that as the rooms were better. The restaurant, I ordered to go fish tacos to my room. These were by far the WORST fish tacos I have ever experienced. The fish appeared to be a freezer burned over cooked hunk of something that was not immediately identifiable as fish. I am a Hilton member and have stayed at Hilton properties all up and down the east coast this unfortunately is not up to Hiltons standards, I will not ever be returning.

Great stay

water from faucets in bathroom had a bad odor

Superb

The room was a letdown. Beautifully decorated, but the bathroom sink had no stopper so anything you accidentally drop in the sink, jewelry, hair barrettes or eyeliner pencil drops down the drain. Shower was fine but the toilet would randomly flush and then run for a while. We had to shut the door at night because it was so annoying. Beds are ridiculously hard, but some like that. Between the toilet and the bed I literally didnt sleep at all. Pillows are small and way overstuffed. Sheets were nice, but the bottom sheet was folded rather odd, i had to unfold a part to stretch out my feet The balcony overlooking the gorgeous pool and gardens are a nice place to sit. But, the concrete is crumbling and stepping on the pieces hurt! Also, the rusty rebar is showing amidst the crumbling cement on the balcony. All the staff here was very nice A++ I probably would stay again mostly because it is so convenient to get to and from JAX airport, but I would inspect the room and ask for a different room ff it was as bad as the one we had. On a previous stay 2 yrs ago I tried the breakfast buffet, it was very disappointing at the time so we didn’t go this time.

It’s always my go to hotel for early morning flights at JAX.

Excellent

Excellent

Very good

Staff was friendly, gave us extra cookies since we got in so late and missed dinner!

We got back early from our cruise, and our room was not ready. The staff let us store our luggage and use the pool until we could get into our room.

Location, transportation The curtains in our room were out the rail and was hard to sleep with all the lights coming through. Please fixed this is something so simple but it makes a big difference.

The front desk staff was very friendly and helpful. I was very happy that they still have the cookies. One of my favor gifts from the hotel.

Close to airpo Old and outdated

The room and halls smelled overwhelmingly of some spray cover up

Great hotel, staff is superb!

Room was out of shower gel. It was Kate

Wasn't happy with the nightly parking fee. It was probably in the fine print but I would have made a different decision had I known up front.

Staff was exceptional.

Very nice room and great service. Also, the complimentary shuttle to the airport is extremely helpful and convenient.

Good

The rooms are clean and the restaurant was good. Staff is very friendly and helpful. Some areas could use a refresh. Perfect for an overnight stay for airport.

Disappointed we had an added fee to park the car for one night.

In spite the hotel being clean and adequate, it wasn’t good for the price.

The in room HVAC unit was the loudest I have ever experienced in a hotel. Barely slept. Arrived late, around midnight. Although I prepaid and checked in online the front desk was slow to provide the room key. Wasn’t the the fault of the staff appeared to be a software issue

Day staff very professional Dirty walls and elevators Shower was a trickle Airport van only comes to pick up if you call the hotel... I waited 30 minutes in the rain and wind before calling the hotel to learn this fact

Very kind staff, let us have late check out and helped us along the way.

N/A

Staff were very kind. Location is as close as you can get to the airport. Shuttle comes every ten min. On site restaurant and bar. Rooms were clean and large. Odd layout but most rooms overlook the pool. Ppl were on the patio until at least 1130pm loudly hanging out. Rooms felt dated.

Great location for an early flight out!

great across the board!

It was a perfect location for our needs.

Great place can’t wait to stay there again

Great location, great shuttle drivers Dingy, musty

We arrived after 11:00 PM from a long flight. The front desk managers were so friendly and extremely helpful as I couldn’t find my wallet although my Resversation was paid in advance. I began to panic because I had my drivers license in my wallet. The two of them commonly begin to ask me for other photo ID and that worked out. I’m so thankful for their patience and kindness and the warm cookies they sent me to my room with. The property was clean and safely well lit from the parking lot to our room. Our room was spacious, perfectly cleaned and we slap on the most comfortable beds we had been in during the week we were gone on vacation. Of course checkout was easy. As a Hilton Honors member I highly recommend this property. And look forward to staying here in the future.

The room we stayed in needs a new door to the outside patio other than that no issues

Clean ,comfortable room. Nice restaurant and staff.

I’ll never stay at this location again I paid 365 for a outside motel room smh never again I liked the cookies until they was trying to save them dmh

The receptionist i checked in with was super nice. The waitress at the restaurant was really excellent as well. The bed seemed old and dated and the shower curtain was short and let water get out on the floor.

Great location. Clean room. Friendly staff. The only thing I didn't like was the walk from the elevator to the room.

.

Drinking Glass in the room was dirty. Breakfast buffet was good but not worth the upcharge. Front desk gals were very friendly and helpful. Patio furniture was warped and in desperate need of replacement. Probably won’t book again

Drinking Glass in the room was dirty. Breakfast buffet was good but not worth the upcharge. Front desk gals were very friendly and helpful. Patio furniture was warped and in desperate need of replacement. Probably won’t book again

The decor was updated and not bad. But it was very dank in my room, and the pillows actually smelled from moisture damage.

The decor was updated and not bad. But it was very dank in my room, and the pillows actually smelled from moisture damage.

The room was dated and the bed uncomfortable. The staff was not very friendly at all. Called for a wakeup call which we never received. On a positive note, the checkin via HH app was easy and the digital key worked great. Checkout was also easy.

The room was dated and the bed uncomfortable. The staff was not very friendly at all. Called for a wakeup call which we never received. On a positive note, the checkin via HH app was easy and the digital key worked great. Checkout was also easy.

Awesome staff Anne was so sweet and helpful and kind

Awesome staff Anne was so sweet and helpful and kind

Glorified motel wrapped in a Hilton name. The moment you enter the room, there is a strong stench. Staff is aware of this already but no action has been taken. Then, the hvac, which must be 50 years old did not work- needed the maintenance guy to make the hot water go through the right pipes. He knew exactly what was wrong and what had to be fixed. Looks like a a common issue in this hotel. Then, the water in sink and tub do not drain quickly- gross if you ha e to stand in it. The carpets, doors, walls haven't been updated in maybe 20-30 years. On top of this, they charge for parking, wi fi and breakfast. Ofcourse, they charge you like a hilton. Will never go this property but more importantly will never be able to trust a hilton property.

Spotless room, clean lobby

Spotless room, clean lobby

Rooms are tired. Staff is nice and helpful.

Rooms are tired. Staff is nice and helpful.

.

.

staff and room both great. shuttle to the airport was great.

staff and room both great. shuttle to the airport was great.

The staff was very good and attentive but the overall experience was poor.

The staff was very good and attentive but the overall experience was poor.

all good. excellent meal, did not expect it!

all good. excellent meal, did not expect it!

Very clean and the staff was great

Very clean and the staff was great

The staff are so helpful and great service. Food at the restaurant is delicious!! Location is practically walking distance to airport. A+!

The staff are so helpful and great service. Food at the restaurant is delicious!! Location is practically walking distance to airport. A+!

The room was spotless and the front desk clerk was generous with their service!

The room was spotless and the front desk clerk was generous with their service!

The room was clean staff were very helpful. Restaurant and bar were good

The room was clean staff were very helpful. Restaurant and bar were good

Thanks again

Thanks again

Good price and convenience for location

Good price and convenience for location

The staff was fine. The restaurant had good food. Free shuttle to airport (walking is not a reasonable option with luggage). The bathroom was tiny and right by the door (room 516). For one night it served the purpose.

The staff was fine. The restaurant had good food. Free shuttle to airport (walking is not a reasonable option with luggage). The bathroom was tiny and right by the door (room 516). For one night it served the purpose.

Yes, all staff friendly, and helpful.

Yes, all staff friendly, and helpful.

The woman who checked us in gave us the 2 rooms (836 & 838) at the extreme end of the back of the hotel (a long trek through a maze of corridors), overlooking the back parking lot and dumpster! Rooms were in poor condition with cracked HVAC unit, no sink stopper, etc. Ugly place, would not return. The restaurant workers were very nice!

The woman who checked us in gave us the 2 rooms (836 & 838) at the extreme end of the back of the hotel (a long trek through a maze of corridors), overlooking the back parking lot and dumpster! Rooms were in poor condition with cracked HVAC unit, no sink stopper, etc. Ugly place, would not return. The restaurant workers were very nice!

Clean, comfortable room. Very friendly, helpful staff.

Clean, comfortable room. Very friendly, helpful staff.

It was everything we've come to expect with a Hilton stay, great staff, a clean room and a good restaurant.

It was everything we've come to expect with a Hilton stay, great staff, a clean room and a good restaurant.

Amenities

Amenities

Very good place to staying

Very good place to staying

Great employees and rooms

Great employees and rooms

Seemed a bit run down. The room smelled of chlorine really bad.

Seemed a bit run down. The room smelled of chlorine really bad.

Clean

Clean

Was there only 7 hours

Was there only 7 hours

Heat did not work in the room. The restaurant fries under cooked and burger was hard. The Wi-Fi was super slow and cut me off a few times. Not pleasant. I need/needed the heat.

Heat did not work in the room. The restaurant fries under cooked and burger was hard. The Wi-Fi was super slow and cut me off a few times. Not pleasant. I need/needed the heat.

The room was awful. The curtains were different sizes. They were a mauve color with huge bleach stains all over. The toilet was dirty. The toilet paper holder was falling off the wall. The shower was extremely small with no pressure. The toilet kept flushing itself all night. Wallpaper was peeling off. The carpet was damp and smelled musty.The light fixtures had corrosion all over them. We went to the restaurant and the menu was ok but around the dining area was filthy. Carpet was peeling back. Dirt and grime along the bottom of the windows. They acknowledged us as reward members and gave us that crappy room. Oh...and the cookies were stale. I will never stay at a doubletree again.

The room was awful. The curtains were different sizes. They were a mauve color with huge bleach stains all over. The toilet was dirty. The toilet paper holder was falling off the wall. The shower was extremely small with no pressure. The toilet kept flushing itself all night. Wallpaper was peeling off. The carpet was damp and smelled musty.The light fixtures had corrosion all over them. We went to the restaurant and the menu was ok but around the dining area was filthy. Carpet was peeling back. Dirt and grime along the bottom of the windows. They acknowledged us as reward members and gave us that crappy room. Oh...and the cookies were stale. I will never stay at a doubletree again.

Everything was average (not necessarily a bad thing) but we had requested a shuttle for the morning but unfortunately they were not able to get us on the first 3 shuttles and i had to take an uber. Everytime a shuttle would arrive the airline employees got taken first. Waited 30 minutes and couldnt wait any longer

Everything was average (not necessarily a bad thing) but we had requested a shuttle for the morning but unfortunately they were not able to get us on the first 3 shuttles and i had to take an uber. Everytime a shuttle would arrive the airline employees got taken first. Waited 30 minutes and couldnt wait any longer

Always a good stay when I have an early flight out of JAX.

Always a good stay when I have an early flight out of JAX.

Very good attention and very nice hotel.The restaurant is amazing.

Very good attention and very nice hotel.The restaurant is amazing.

Staff very courteous. Rooms good. Excellent onsite restaurant. Shuttle driver very helpful and friendly.

Staff very courteous. Rooms good. Excellent onsite restaurant. Shuttle driver very helpful and friendly.

Very clean room. Only complaint was the shower knob. You got very hot water or cold water. In the middle of hot and cold water stopped altogether.

Very clean room. Only complaint was the shower knob. You got very hot water or cold water. In the middle of hot and cold water stopped altogether.

Outdated and not a great hotel.

Outdated and not a great hotel.

Staff was wondering. Very welcoming and helpful. Overall the hotel is excellent. The only disappointment was that I misunderstood that the breakfast was included in the stay, but other than that everything was good.

Staff was wondering. Very welcoming and helpful. Overall the hotel is excellent. The only disappointment was that I misunderstood that the breakfast was included in the stay, but other than that everything was good.

The hotel is nice and staff are very friendly. The rooms are nice. It would be better if they included breakfast and if they didn’t charge to park your car in their parking lot. Also, it was a bit noisy

The hotel is nice and staff are very friendly. The rooms are nice. It would be better if they included breakfast and if they didn’t charge to park your car in their parking lot. Also, it was a bit noisy

The property was clean, beds were comfortable, quiet despite being in the airport, staff were friendly and helpful. Would definitely recommend this hotel to anyone traveling through Jacksonville.

The property was clean, beds were comfortable, quiet despite being in the airport, staff were friendly and helpful. Would definitely recommend this hotel to anyone traveling through Jacksonville.

Room was neat, quiet, staff was attentive

Room was neat, quiet, staff was attentive

As my Father and I were about to check in I witnessed an unfortunate situation from a young, man checking in before us. Clearly he was agitated as he disrespected Ms. Santrel by something he said. She handled the situation calmly and with the utmost professional manner I have witnessed, in the spur of the moment! After all was said and done I Let Ms. Santrel know I noticed how she handled the situation with such professionalism and commended her. I also told her, had I been a CEO of a company I would have hired her on the spot! This is why she gets “Honorable Mention” and the five stars! Management and CEO’s of companies let me speak to you now. Chances are you may never personally meet your guest, but it’s your people on the front lines that make you look good, and helps your companies succeed. Don’t overlook the gems that make you who you are and reward them from time to time. Sincerely, Mr. Gambrell

As my Father and I were about to check in I witnessed an unfortunate situation from a young, man checking in before us. Clearly he was agitated as he disrespected Ms. Santrel by something he said. She handled the situation calmly and with the utmost professional manner I have witnessed, in the spur of the moment! After all was said and done I Let Ms. Santrel know I noticed how she handled the situation with such professionalism and commended her. I also told her, had I been a CEO of a company I would have hired her on the spot! This is why she gets “Honorable Mention” and the five stars! Management and CEO’s of companies let me speak to you now. Chances are you may never personally meet your guest, but it’s your people on the front lines that make you look good, and helps your companies succeed. Don’t overlook the gems that make you who you are and reward them from time to time. Sincerely, Mr. Gambrell

Room was deglected. Coffe pot wasnt plugged in. Couldnt move furniture to plug it in. Then i moved it to bathroom to make 1 cup of coffee. Set on 1 cup and overflowed. Then only 1 bag to make a coffee. Went to lobby and had to pay for coffee. Unreal. Should be free coffee. No exhaust fan in bathroom either.

Room was deglected. Coffe pot wasnt plugged in. Couldnt move furniture to plug it in. Then i moved it to bathroom to make 1 cup of coffee. Set on 1 cup and overflowed. Then only 1 bag to make a coffee. Went to lobby and had to pay for coffee. Unreal. Should be free coffee. No exhaust fan in bathroom either.

The rooms are well kept, clean, comfortable and modern. The premises is also clean, quiet, excellent food in the restaurant with friendly staff all around. The only downsides were, the app for the hotel provided by cheaptickets is wrong. The QR code for the real app is in the room, which I was not I information of. The TV is not updated to the smart versions, to allow streaming from Netflix, Amazon Prime, Disney. There is a ice machine room per section and floor, their is also a shop next to the reception for basic convenience needs but no place to heat up anything. I learned the one lonely microwave is near the reception. Otherwise, this hotel is always my go-to when visiting Jacksonville.

The rooms are well kept, clean, comfortable and modern. The premises is also clean, quiet, excellent food in the restaurant with friendly staff all around. The only downsides were, the app for the hotel provided by cheaptickets is wrong. The QR code for the real app is in the room, which I was not I information of. The TV is not updated to the smart versions, to allow streaming from Netflix, Amazon Prime, Disney. There is a ice machine room per section and floor, their is also a shop next to the reception for basic convenience needs but no place to heat up anything. I learned the one lonely microwave is near the reception. Otherwise, this hotel is always my go-to when visiting Jacksonville.

This is a scary experience from the parking lot to entering the room. Felt unsafe at all times

This is a scary experience from the parking lot to entering the room. Felt unsafe at all times

Nice hotel

Nice hotel

Had a wonderful stay at the DoubleTree. Bert was truly the highlight of my experience—kind, attentive, and genuinely intentional in making guests feel welcome. His hospitality made the stay memorable. Thank you, Bert!

Had a wonderful stay at the DoubleTree. Bert was truly the highlight of my experience—kind, attentive, and genuinely intentional in making guests feel welcome. His hospitality made the stay memorable. Thank you, Bert!

Ok the property gives motel vibes .

Ok the property gives motel vibes .

Clean room, breakfast

Clean room, breakfast

Ckean room and easy checkin

Ckean room and easy checkin

It was a very clean hotel, I would recommend it to anybody. The only thing I didn’t agree with was being a guest that stays there have to pay for parking there at the hotel.

It was a very clean hotel, I would recommend it to anybody. The only thing I didn’t agree with was being a guest that stays there have to pay for parking there at the hotel.

Amazing and convenient stay! We were greeted with warm cookies. There is easily accessible access to the airport via the 24 hour shuttle. Everything was exceptionally clean. We needed to book for Christmas Day. When arriving late, we were able to eat a meal at the open restaurant on site. This is hands-down the best hotel we have stayed at near the Jacksonville airport.

Amazing and convenient stay! We were greeted with warm cookies. There is easily accessible access to the airport via the 24 hour shuttle. Everything was exceptionally clean. We needed to book for Christmas Day. When arriving late, we were able to eat a meal at the open restaurant on site. This is hands-down the best hotel we have stayed at near the Jacksonville airport.

everything was good only we were not housed in the tower

everything was good only we were not housed in the tower

Latonya at the front desk was very professional. I had a problem in the dining area when I ordered the jambalaya soup when I took the soup to my room and was eating it. I noticed a large piece of plastic was in my soup. I called down to the restaurant. They told me to return it and did not accommodate me with an additional choice when I chose to get the burger and place of the soup I had to pay an additional eight dollars which initially was not my first choice of food to eat I think the restaurant should accommodate and go above and beyond to make the customer satisfied if an era was made on their end and not charge the customer extra money for something that they didn’t want in the first place so I just asked for a refund and then order any food from the restaurant since they were not accommodating to me.

Latonya at the front desk was very professional. I had a problem in the dining area when I ordered the jambalaya soup when I took the soup to my room and was eating it. I noticed a large piece of plastic was in my soup. I called down to the restaurant. They told me to return it and did not accommodate me with an additional choice when I chose to get the burger and place of the soup I had to pay an additional eight dollars which initially was not my first choice of food to eat I think the restaurant should accommodate and go above and beyond to make the customer satisfied if an era was made on their end and not charge the customer extra money for something that they didn’t want in the first place so I just asked for a refund and then order any food from the restaurant since they were not accommodating to me.

Staff was rude, I checked in at midnight and the female that was front desk was rude, the transportation guy was in a bad mood as well.

Staff was rude, I checked in at midnight and the female that was front desk was rude, the transportation guy was in a bad mood as well.

I did not have breakfast

Clean and spacious

Friendly helpful staff, clean rooms, great service.

Yes

The women who checked in was very nice, as was the guy who took me to the airport in the morning… the hotel however is VERY dated and run down … even had done smell in the halls…..the AC ran constantly and was loud but not cooling the room, the bathroom equipped with old and in some case unpainted cabinets where the towels sat….overall to stay over a night to be close to the airport…. doable…. But, not even close to what my expectations would be for a doubletree…. Time to renovate and clean up

The staff was amazing but a very nosy night not much sleep

The room smelled like cigarettes and weed, there were bugs and it was filthy. We immediately left and found a new hotel. I DEMAND A REFUND!!!!!

Convenient to airport

Very poor maintenance. Could not close closet door, which drag on floor when opened. Bathroom door hard to close. HVAC very noisy. Bad value for money.

Smells bad with dead bugs

I took forever to check in. Hotel’s computer system was down

Short. Late arrival early departure.

Front desk staff was courteous, room was clean, and bed was comfortable. Fan in bathroom did not work and waitress in restaurant made comments that were rude

The facilities are pretty worn down, and beat up. Paint chipped worn down missing. Very tired, Parts of the airport is great. Easily walkable from the terminal. Room was very clean, but had an odor throughout the hotel, especially in the room, kind of dank. Room felt humid and damp.

Wonderful

The front desk staff were super friendly. The rooms are dated and overall hotel needs to be updated as well. There are directories that list soda machines on certain floors and when you get there- nothing. No soda machines etc

The food was wonderful they staff was friendly the cookies are amazing

Room was spotless

Quick stay very enjoyable great staff very accommodating

T

Cookies always fresh 😊 pay for parking is a nono

Great room

.

Very convenient

Great one night stay to fly out of JAX

The staff was very welcoming and so friendly. This place is awesome and the staff is amazing. My husband and I was so excited about checking in and the staff was so polite and helpful. The breakfast was awesome as well. Thank you for everything

Very nice and professional dtaff

Everything and everyone was great! We would definitely stay here again

Yes it was nice

Friendly staff, nice room, free parking & a good deal. Close to airport

Every nice hotel near the airport. And not too far from shopping centers and restaurants. I will definitely return

Clean room, excelent staff

All items were taken care of immediately by the staff. Bartender seemed a bit aloof but i guess on point for the most part

The staff was friendly but the hotel and furnishings are tired. The door to the balciny wasn't well-sealed so we were intermittently inhaling marijuana fumes from a nearby smoker.

Clean room. Great bar & bartender

Staff was great

Front desk staff was very nice. Server at the restaurant was great.

Air port shuttle was right there at the lobby . Very easy to find and transition to the airpor

The carpet was old. And I wish they would just get rid of cable and allow streaming login

The sink was slow to drain. Water pressure was terrible and fridge wasn’t working.

Quiet, clean rooms. Great staff and good food in the restaurant.

yes

Friendly service. Comfortable beds.

The room was average, you are paying for the convenience of location to the airport. The hotel also has two sections. It is worth checking in at the desk instead of using mobile check in to get proper directions to your room.

All good

Airport shuttle was convient and quick.

Staff is very welcoming and professional. Room is clean.

Flight was delayed to the following day and couldn’t get the hotel or Expedia to offer a refund or travel credit. Really disappointed by the costumer service on resolving this.

Staff and room

A very long walk if you are staying at the back of the hotel , some bad smells , felt uneasy in my room like it was a basement . Front desk staff great !

We appreciate your wonderful service during our time here. God bless you.

Clean room. Great breakfast waitress. Dinner waiter, meh.

The room was nice 😊. The bathroom wall need revocation and there is no microwave in the room.

The reception staff were unfriendly upon our arrival. Ashley who served us breakfast was extremely helpful and efficient

Yes

My shower was broken and I didn’t have a plug to take a bath.

Very good réception

/

Could have used some unlimited coffee in the morning in the lobby and a few snacks

Did not use.

Clean room and excellent customer service

The room was far away.. about 11 min walking with luggage from the lobby. The hallways weren’t clean so I was concerned about the room when walking towards my room, fortunately the room was nice, clean and large but the hallways were dusty, dirty carpet

Room smelt like it was as flooded at some point.

I enjoyed the staff, the cookie and the airport shuttle.

Very nice room .

Nice size rooms

Super close to airport. Nothing fancy but comfy beds and friendly service.

The room was very nice but unfortunately no microwave in the room. Other than that very nice room

This hotel needs a lot of love as it is beat up. The hall ways a scuff marks all over the place the elevator door open even before you get to your floor. Over all the staff is great but the building needs a ton of attention.

The staff is friendly and helpful. The beds are comfy. The bathrooms are small and dated. Overall, it was a super simple check in process, in a safe area, and the A/C worked great.

The property was clean and comfortable, but some of the doors were not working properly.

Very professional staff

Our first room we went to use the bathroom when we first got there and there was literally pubic hair and head hair everywhere!! I'm talking hundreds of pieces. I started cleaning it and then said enough was enough. There was booger smeared on the bathroom wall. A broken metal piece to the door on the ground that our one-year-old picked up. Usually, I'm not a complainer, but I went down and spoke to the front desk, which they quickly put us into a different room (front was amazing) but unfortunately that room was the same hair all over the bathroom. It was just so gross. One year-old got down on the floor for just a few minutes his legs were black. I bent down to pick up something. there was garbage under the bed. The bathrooms need to be vacuumed all around, not just a mop moved around. Every towel we opened at hair in it. I'm not reviewing in a negative way I'm genuinely hoping they can make a change because other than that decent place to stay and convenient location.

Felt like we had to walk 2 miles to get to our room on the other end

The front desk staff was amazing. Also the Shuttle driver was great. I can't remember the names.

Friendly reception staff

Restaurant with excellent food and outside dining. Coffee shop with good coffee and friendly service. The accommodations we had on this trip were in the older part of the complex. That part is inconvenient to access and dated.

Great location. Staff were really helpful and it was super convenient for the airport.

Room was nice cookie delicious just bathroom a lil tight otherwise great

Hotel is onsite JAX airport. Shuttle arrived within minutes after I called. Great hotel if needing to stay near airport or have an early morning flight.

Close to the airport

The bed should have been tossed years ago.

Clean and very convenient to the airport.

It was nice

Staff was fantastic

Great Services with professional staff.

Had an awesome weekend

They do not provide coffee in the lobby.

Love this hotel. And the front desk and restaurant staff were great!

It was an overnight stay due to flight in the morning. Room was clean and staff was great!; loved the shuttle to and from the airport.

It s ok

Liked

Clean, friendly

The staffs were nice and friendly and the overall hotel even the room was clean.

While Dalya was phenomenal the website was deceiving with $10 parking (it is actually $20 the nights you travel) and 3 .in walk to airport (nope had to shuttle as no path or sidewalk to airport)

It’s a little older hotel but very clean and staff was very friendly. 24 hour shuttle to the airport took literally 3 minutes to reach departure area. Very convenient.

Dalya was fantastic at check on but website is misleading. Parking for the nightbyou stay is $10 but for patking while flying is $20!!! And it is NOT a 3 min walk to Jax airport have to use their shuttle. Should have used USA parking. But hotel and eminities were great

Update the carpet in the rooms to hard wood

I like everything is very clean. These people are very nice.

Perfect for our overnight needs.

Nice, quick and easy!

The staff at the front desk during check in were about the best I've encountered at any hotel. They were friendly and very efficient.

The staff was friendly..cant beat proximity to JAX airport...Restaurant had great food and open late!Shuttle to the airport made it a breeze in the morning!

Nice staff

We enjoyed our stay, very clean, staff is very friendly and helps you very quickly and efficiently.

great place for a late night arrival

Easy access to airport

Perfect spot to overnight and park RV when flying to/from JAX.

Perfect location for the airport , great shuttle service to and from and available 24hrs, super friendly staff, nice comfy restaurant with decent pricing and good food. Rooms are great, just the right amenities and comfortable beds. Faultless! Will definitely stay again and highly recommend as well.

Needs upgrade and needs to offer perks

Room smelled of mold

Great parking. Fun staff.

I arrived early and just wanted to pay for an extra day because I arrived in the middle of the night but when I tried to ask could I just check in the front desk clerk had a major attitude and barked at me that they were sold out, I work for a major hotel chain and understand what that means but that’s all she kept saying to me not letting me get one word in. Never got my warm cookies one reason I like to stay with double tree. No room cleaning and had to call front desk more wash clothes and lord no extra toilet paper!

The staff were friendly and professional.

I slept well

Loved the restaurant-mahi mahi tacos and their calamari with Thai sauce with chunks of pineapple is totally worth just going their to eat!

Very nice place to stay, friendly staff and clean rooms.

Dayla provided warm welcome and excellent customer service qualities on checking

The staff was very friendly, and the Bar & Grill was amazing, the food and drinks were great. The room was dated, which I could live with, but the carpet in the room was horrible and sticky, there was also lots of what looked like urine stains on the floor.

Nice place to stay the night before an early morning flight.

Couldn’t get into our room had to walk back down to have someone come up and say we need to push the door really hard it sticks… definitely should look into that it is not welcoming

Good desk clerk

Nice

Great service

Great Services

I love always loved double tree. And the ladies working last night made it that much better

The AC was broken and couldn't be controlled. The base boards are filthy in the common floor areas. There is no vending machine on the floor

Terrible experience from the front desk to the sewer smell in my room and the broken door of my sisters room.

hotel provided airport transportation at no cost. extended my check out time with no hassle.

Front desk staff extremely rude.

Convenient, nice staff, little outdated.

Great hotel, stayed there for a work trip, would definitely stay again.

Always a pleasure to stay here

My check staff was terrible, she needs training in customer service.

Don’t stay here !! Stay away the hotel is not clean !

The lamp in the room was so dusty it wasn't a just one day not cleaned item. There was a dead ant in the sink and hair in the shower. If if had been just one thing, I could have overlooked it but all three, that's a dirty room. Also the pool was full of bugs. I was told it was closed the day before for cleaning... didn't look it. When I was getting ready to leave the pool I left a few things on my chair and went to the ladies room to change. A staff member stopped me to point out the things on the chair and I replied that I knew that they were there and that I was going back for them as soon as I changed. She pushed the issue a second time and again I repeated that I was aware that the stuff was there and that I would take care of it. When she pushed the issue for the third time she went from being helpful to being harassing. I finally had to tell her that I didn't want to get my beach cover wet while I was changing into dry clothes and that is why I was not taking it into the bathroom with me. I should not have to explain myself in detail to hotel staff. It totally made me not want to stay at this hotel ever again. But to end on a good note, the breakfast was lovely!!!

It’s a beautiful hotel on JAX airport property and remarkably quiet with comfortable beds. I feel like the shower has a design flaw as you have to enter at end to turn on and you get blasted with cold water instantly. Not a deal breaker though.

Excellent place to stay and very clean.

I had a great stay. The staff were friendly and attentive to guests. The elevators were a little janky. My only issue was with the bathroom in the room I was in. The toilet flushing mechanism needs replaced and doesn’t flush properly. Also the shower door pushed in and doesn’t close properly. The shower is narrow to begin with and the door should swing outward and then seal shut

Needs refreshing

Our room was nice but I do not recommend the rooms with patio/balcony. The rooms are by the pool and they play music over the speakers until 10pm. Not great for early morning flights. The hallway was musky. The beds were great and the room was a good size. The airport shuttle was very convenient. The staff was friendly.

Staff was efficient and very courteous

Average hotel but fair for the price

VERY close to the airport -- you really could walk to the terminal but there is a 24 hour shuttle, which was the #1 reason I picked this particular Doubletree. The JAX airport car rental/parking lot had just had a catastrophic fire, and it was uncertain where and when the car could be returned to. I ultimately returned to the airport offisite, took the auto rental shutlle to the airport, and Doubletree was there in a few minutes (less than 5) for the pickup. Hotel room doors, etc. are dated and could use a make over but very clean. Staff was great, polite, and corteous. Made sure I received my Hilton points and cookies... :)

Overall an excellent experience. The only down sides were the sleeping impediments specifically : noise from the swimming pool area and the wall mounted "spotlight" which also serves as the room climate control screen.. it is far too bright for anyone wanting a dark room to sleep in, cover it with a wash cloth or something and its fine.

Very nice hotel, super close to airport so it was perfect for a stay before an early morning flight.

Restaurant prices were affordable. Staff was pleasant and gave good customer service. Room was clean.

Really nice, really clean, and friendly staff

Great place to stay and the staff was amazing!! Highly recommend a stay here!

Easy airport access

Very nice place to stay

We did like the convenience from the airport, we enjoyed the restaurant, and out room was very clean.

Kind of outdated- pool was closed

Easy and convenient and saved some money.

Not clean at all... smell humidity and you hear everything

Arrived and the whole floor smells terrible. The sheets are also very rough and uncomfortable — and they didn’t even have a fitted sheet on either of our beds. Everything in the room is very old and the lamp is rusted.

I had a flight arriving late in the evening and have a long drive once on the ground. Booked this hotel to get a good sleep before traveling the next morning. The room was clean, spacious and best of all quiet. The bathroom was roomy and the water hot. I enjoyed a nice breakfast before getting on the road. The location is the absolute best for getting in or out of JAX. I'll definitely use it again.

I would stay here again

This is an old, tired hotel. The hotel is located on the airport property, but it is too far to walk to the terminals. Since you have to drive or take a shuttle even if you stay at this hotel, I would stay somewhere else and drive to the airport.

The only thing i didnt like was the shuttle driver. Felt like we were a bother to him. Otherwise, the rest of the staff were great

It was very close to airport and the restaurant was great…nice outside eating area at restaurant

Awesome staff and great stay

Standard. Bed comfy. Outdated a bit but acceptable

Loved the mobile check-in and the warm chocolate chip cookie.

Great place!

Property was very nice. It is only 20 minutes away from the cruise terminal. The bed was very comfy and the room was well decorated and appointed. Staff was very friendly. The Frequency restaurant was good as well. Even though the hotel is on the airport, the sound wasn't an issue at all.