Residence Inn Jackson

The staff was very helpful.

Everything was clean. The room was super spacious. The breakfast was amazing. The staff were super helpful and friendly. Will be my go to hotel when we stop in Jackson!

Superb

Exceptional

Everything I always enjoy my stay here! The rooms are the best out of all the hotels in Jackson! I love the fact the beds are separate and not together neither in the same room! I don’t like the fact there aren’t any brooms or dust pans in the rooms incase you make a mess then and there and need to clean it up.

Not that much - I wouldn’t stay here again The main entrance smells like cat pee. Rugs are worn and dirty. The entry way is dirty day of arrival to day of departure. The couch is worn out - no support on seats. Bed needs a new mattress - no support. The floors behind the nightstand was filthy.

. .

Great staff, clean rooms, nice pool and hot tub, good location

Billy who checked us in was fantastic, definitely would stay again if back in the area again.

Great one night stay in Jackson, TN!

Everything was excellent. 10 stars

The room was very nice, clean and had very comfortable beds. Staff was very friendly and kind. The morning breakfast was very good and adequate to start the day! The indoor pool needed some attention as for cleaning. Murky water.

Property is well maintained. Rooms spacious and clean.

African-American male who told me his name was Ken without a name tag was very rude he belongs working for the IRS or collections he asked me for my ID and credit card I placed them a few inches from his fingers he asked me three more times with an attitude to put them into his hands I told him I would not and I didn't like his attitude will not be back

Good

Jeremiah was very friendly. Breakfast was great and so was the hot tub. Unfortunately the mattress was very worn out and I was having pretty bad back pain yesterday which makes for a long 8 hour drive. This isy second stay and unfortunately next time I will go elsewhere because the mattress problem seems to be ongoing.

The breakfast Nothing

The breakfast ? was good and very accommodating. My family and I don't eat pork products but the staff went out their way to fix us turkey sausage. And the whole staff was great. I really like that a tip for staff can be left via QR code. Nothing

The Residence Inn is within the area we always travel to. The rooms are great, the carpet, the tile, the tops of all tables and dressers, bathroom, kitchen, etc. always very clean. We never have been there when everything was not clean and in order. The Staff are always friendly and helpful. Every hotel or motel should be like this one. We have stayed at other places in the Jackson, TN area before, but when we found this one we don't bother to go anywhere else.

Exceptional

Bad

Very good

room was clean and staff friendly

I would absolutely recommend this hotel it is older hotel very very maintained. Staff was excellent from check in to check out. Breakfast was outstanding interaction with staff and gas was great recommend 10 out of 10

Good place to stay

Everything was great

This property exceeded my expectations in every aspect important to me. Cleanliness, pet friendly, quiet, comfortable and spacious rooms. Every staff member I encountered greeted me and offered any assistance they could provide. I had been traveling for multiple days and this hotel was the only one where even my 2 dogs relaxed. I will repeat this visit.

Yes

Exceptional

Pet Friendly Good Breakfast and Staff was very Friendly

Very good

Breakfast was the high spot. The lady that handled the breakfast was, hands down, the most friendly.

Passable

The room was spacious and clean. Breakfast was amazing - fresh & so many choices. Bed was comfortable too! The carpet is worn (fraying at the edges) & tile was cracked in the kitchen area. Other that it was nice - the lobby & outdoor area were updated and cozy. Staff was friendly & attentive.

The floors in the hotel room need to be cleaned. The ceramic floors were sticky and the carpet needed a vacuum. I always bring my own cleaning supplies for this reason. However I don't carry a vacuum with me.

The location was perfect. Close to the city and restaurants and shopping but far enough away it gives you the feel like you're out in the country. The bed was very comfortable. The floors in the hotel room need to be cleaned. The ceramic floors were sticky and the carpet needed a vacuum. I always bring my own cleaning supplies for this reason. However I don't carry a vacuum with me.

Convenience. The staff & the beds were not properly made.

Convenience. The staff & the beds were not properly made.

Exceptional

First this was the second time the desk clerk tried to charge me twice. Third party is not appreciated I don’t think you want to wait because your staff is new working the front desk holding my money for one second. Sunday I was gone all day coming back to the room to an open door, I could tell the maid had been in the room because towels had been refreshed. The couch pull out bed had trash popcorn and what ever was left in the room for me. Thanks for the experience. Sorry isn’t acceptable in my opinion. Don’t use a third party with the Marriott.

It was in a great location. Do not have anything negative to say.

Do not have anything negative to say.

Our room was not cleaned the 2nd day we were there, so we ran short on towels and toilet paper. The toilet in one room was running constantly and we requested maintenance and that was not done. The shower overflowed as well in the same bathroom (room 107). Vent in 2nd bathroom did not work as well. Breakfast had a lot of variety, but the hot food was lukewarm at best. Typically we have no issues in residence inns and stay in the 2 bedroom suites often, but this time around was just not good.

Needed a place to stay overnight on our trip. The facility was clean beds comfortable, staff was friendly and helpful and breakfast was great. Would stay again

Made prepaid reservations with Hotels.com for a full suite at this property. They did not have a suite and had to settle for a studio. They could not give me credit for the difference in price. Clerk was not very friendly or helpful. He said he would have to contact Hotels.com. I have not heard anything back except another review request. I have used Hotels.com for personal and business for the past few years….but considering making a change if this isn’t rectified.

The check-in staff are so professional, helpful, and make check-in a breeze. The breakfast staff are amazing, the ladies go above and beyond, breakfast is delicious and they are so very hospitable.

The room was not cleaned to my standards of clean. Stains on the furniture and ceiling. Not many items in the cabinets for use and what was in there was dirty.

Good

Convenient

The front desk staff at check-in was amazing! Upon entering my room, #104, there was an odor of cooked fish. Then I awoke at 5 AM to the overwhelming smell of bacon cooking. There is something wrong with the air duct system in this hotel for rooms on the 1st floor AND not adjacent to the lobby kitchen. Thanks

The original room we were given (a one bedroom suite that we booked) smelled so strongly of cleaning supplies that we felt sick. The man at the front desk was great and apologized and switched our room to a normal smelling one bedroom suite.

Clean room and bathroom. Everything was stocked and ready for my stay. The staff was friendly from the time i checked in to the time i checked out. Would stay here again in the future.

Such a beautiful property and so much possibility for greatness. The beautiful indoor pool was so cold it may as well have been empty until summer. The hot tub was comfortable, but filled to the rim of the edge even above the skimmer, and so deep that anyone under 6’ tall couldn’t sit without being completely under water, and if you turned the jets on it overflowed. Our room was wonderful, but the temperature was 69° even if turned down to 65° and entirely too warm for comfortable sleep. The four pillows on the bed were identical, and equally uncomfortable. Worst nights sleep in a hotel in years. Didn’t expect much from the breakfast, so didn’t even bother. Extremely disappointed in this visit!

The room was great. The parking lot was a sheet of thick ice. It was very dangerous to drive and walk on..

The room was not clean. Mattress was soiled and dirty it had blood on it. The mattress itself looked as if it had from the curb. It nèeds to be thrown out immediately. The comforter hadn't been changed from previous visit(s).

Nice room will visit again

Closeness to interstate.

The first room we were placed in the shower didnt work. So late in the evening we had to pack up and move to only be moved to a room with mold. The website said there was a pool and it wasnt until we went to go to the pool that we found out it was under maintenance.

Had to Move room because Mirowave broken and tub was dirty and no towels

Was there three times Thanksgiving, Christmas and New Year's had to change rooms twice. Once on xmas trip because Mirowave was broken, Ring around tub and No towels. On New Years 2nd time TV didnt work. The Staff is great tho and moved us quickly.

Was clean and stay was amazing

I was greeted by the front desk receptionist as soon as I walked in (I am not sure of her name) She was so helpful and professional. The room was very clean when I checked in. I would definitely recommend this hotel to anyone traveling to the area.

Clean

Friendly staff. The breakfasts crew were phenomenal

Elevators, hallways, and guest rooms need a deep clean and/or some minor repairs (ripped up carpet, dirty bathroom walls, minor stuff). Halls smelled like marijuana, which I know the staff really can't control, but just an fyi.

Room was in excellent condition

Staff was awsome

Excellent customer service

We went out of town to look at houses. I booked this particular hotel because it stated it had a hot tub. Being in the car all day we wanted to use the hot tub to relax. The hot tub was not working when we got down there, used the phone to ask for help, front desk said "he would be right there." That didnt happen we waited 20 minutes and no one came. We saw a maintenance guy and also said something about the hot tub he says," oh yeah it be like that sometimes." Really, not your finest moment.

This is a good hotel especially if you are staying with a pet for several days becaus it is a flat fee. It is older and the bathrooms need to be updated the caulking around the tubs need to be cleaned better or just completly remodel and update the rooms.

Everything stood out - cleanliness of the pool/spa area, the fitness center, the room, the breakfast area, etc. I wish I could remember the name of the staff because they were incredibly friendly. I could not recommend this location more (especially if you have a pet).

One of the best stays. Staff was absolutely exceptional! They let me check in early, as soon as they had the room clean. The lady brought out fresh cookies while i was waiting. They even sent the maintenence tech to check all the appliances and change ac filter. We got to breakfast a little late, and the gentlemen cleaning up told my girlfriend to come in and get whatever we wanted. Eveyone was very professional and courteous. It was very clean and well maimtained. Definitely staying there again!

Staff was extremely courteous & the room was very nice & clean.

Everything was 10 stars. I recommend this hotel as the best in Jackson.

Best breakfasts around. Everybody was like family.

Staff was courteous but when asked to add our Marriott Bonvoy member number, ??, we got a boilerplate rote answer that said “no” after the speel.

Clean room; extra space. Room was on side by interstate; very noisy all night with passing trucks. Crack in bathroom sink.

The room for the most part was clean. Thier was a couple piles of hair in the closet. I stayed in room 203 it smelled of ramen strongly which is to be expected in rooms with a kitchenette.the staff was all super freindly the breakfast was delicious dj went above and beyond

Yes

Room was so beyond dusty! The headboard had dust all over it and the couch and light fixtures! The headboard had so much dust I had to wipe it off before I could go to sleep it was filthy , I felt like dust was getting in my mouth the whole time I was laying down. I truly would like a refund honestly. The staff were nice. And the hotel it’s self was nice. But the cleanliness was not good at all!

. A few issues with the room.

Room was excellent! Staff was superb! I left my purse in the room when we checked out and when I realized it, I called to inquire and the front desk lady went to check in the room herself. When it was found, they locked it up until I was able to return and pick it up. They were so kind and so honest. I will definitely stay here again.

Cleanliness and convenience

Room appeared clean, staff was pleasant, breakfast cook was especially nice and welcoming.

Relaxing clean and quiet.

Great breakfast

Room was clean and comfortable. The staff was friendly and the breakfast was hot and very good. Over all it was a good stay. My only complaint would be the bed was not that comfortable and the place needs to be renovated as far as new carpet and fresh paint, but over all it was a good place to stay.

Clean room, good breakfast and the staff was very nice. Love the huge TV and good clear picture. Would stay again.

The whole experience was wonderful!!

We unfolded the bed and there was no sheet or matress covers. Large stains on the matress. Something on the fridge handle. We were in the room less tgen 5 minutes and refund was denied. I would nevee book this brand of hotel again.

Clean room, very uncomfortable bed so did not sleep well. No soap in dispenser in shower.

We will stay there again.

Excellent room and very clean. Staff was very welcoming.

It was just ok.

Clean and responsive facility!

Clean well kept hotel

Bed needs replaced.

Room was accommodating for our party.

Roomy room, clean, nice property

I am writing to formally file a complaint and request a full refund regarding my recent experience involving a reservation transfer between the Marriott Residence Inn and the Fairfield Inn. My reservation was originally made at the Residence Inn through a third-party booking site. Prior to arrival, I called the Residence Inn to notify them of a late check-in. During that call, I was informed that my reservation had been transferred to the Fairfield Inn and was told, verbatim, that “we’ll cover it.” However, no one at that time disclosed how many nights the transfer was for. Upon checking in at the Fairfield Inn, the front desk staff also did not specify the number of nights included in the transferred reservation. Based on the information provided, we reasonably believed that our stay was covered through our original checkout date of Wednesday, October 15. To our surprise, we later received an email on Sunday, October 12, stating that it was our checkout date. When we spoke with the front desk, we were told that the reservation was only for one night. After contacting the Residence Inn again, we were informed that the transfer had only been for one night and that we could return there, information that was never communicated to us at any stage. This series of miscommunications caused unnecessary stress, inconvenience, and confusion.

The room was nice and the breakfast buffet great with healthy options. The one negative was that our bed was soft and lumpy. Very hard to get a good sleep. Mattresses need replaced.

The tiles on floor were not attached, room smelled like mold, bathroom vent had cardboard blocking fan so it wouldn't let odors or humidity out. Upon arriving they said they didn't have the right room and that they had secured 2 rooms instead but since I was with younger children I couldn't put them in their own room so we had to improvise. They said no one could get in touch as they didn't have my contact info but I am a hotels.com member and they could have reached out instead of waiting till I checked in to tell me of an issue. breakfast was good though.

N/a

The studio rooms are amazing the saff was very helpful and respectful the hot tub was nice and the pool are both inside im love this hotel and it is reasonable

Great room. Plenty of parking. Good breakfast. Friendly staff.

Parking was ok. Room smelled like someone smoked in it. I was looking everywhere for one of my daughter's toys she got for her birthday and found it in the couch right after I found a half smoked cigar. Keep in mind, this was a couch that folded out to a bed.

Staff was friendly, and helpful. Room was clean. Loved the kitchen area. Will stay there again.

Clean and breakfast was good.

Great room. Great water pressure in the shower. Just about a 6 minute drive to anything. Great night stay.

The beds were uncomfortable.

Great

Clean room, ok staff great parking quiet area

One problem with the facility in general is that we have a big party of people down below in the patio campfire area that we allowed until past 11 PM. If we stay there again, and we will request to be on the other side of the building.

Easy to get into off the interstate, friendly staff, reasonably priced

But the staff was excellent

Overall excellent!

The room had an ethnic food odor. It made my partner very sick for the entire night.

Rooms great. Kitchen very nice, and Ice maker in Frig a great bonus. Breakfast great. Will be returning end of September, and will be using in the future when in the area.

The parents of a kids baseball team (ourselves included) booked rooms at this hotel. We were told on Friday that the pool was not working because of a chemical issue but it would be ready Saturday. The pool was not available all weekend. They did have a basketball court.

The staff was excellent, very friendly. Everything was exceptionally clean and comfortable.

Essence, the front desk manager was extremely helpful and accommodating! Joshua and DJ the chefs who prepare breakfast are beyond phenomenal! They make you feel like you are a guest in their home! I am adding this location to my list to return when in Jackson, TN.

Staff

I liked it

Hotel room had a smell when we came in. Also there was dried up toast in between the cushions of the couch. Other than that room was clean. Carpet was starting to fray on ends by bathroom. The maid left a nice note on the table.

The air conditioner is so loud I couldn’t sleep!

Air conditioner/central air unit extremely loud and given wrong info by front desk clerk. I won’t stay here again.

The people who work there are 5 star. Hotel is a bit outdated and in need of repairs but for the price and amenities it’s a fair trade

The location and staff was outstanding.

Liked the King Suite design layout, living and bath areas. Property needs updating..odd elevator noises, shows wear and tear other than lobby spaces. Room faced interstate for all night road and truck noise. Room clean should be improved.

Right on par with the Residence Inn brand

Having said this hotel is excellent

Great place to stay

Nice property

Lovely

Easy stop off the intestate and right by a great gas station.

Great check-in with very helpful desk clerk. The room is lovely.

Very clean room and nice hotel. Staff was very sweet and kind. Their breakfast had a very wide variety and was super organized and clean. It offered options I have never seen at other hotels. Although I wish there was an option for waffles. LOL! My only concern was whatever was under the carpet in the hallways on the second floor. The subflooring was very uneven and felt as though there were holes or missing floorboards under the stained carpet. Maybe like the floor had suffered water damage from moist environment?? The carpet in the hallways and room seemed kind of nasty, but I am weird and won't walk barefoot at many hotels for this reason. I would definitely stay here again despite the carpet.

Very great staff and the breakfast yummy 10/10

Manager supervisor was rude & did not acknowledge us standing there as we weere waitimg go be checked in. We were the only ones standing in line. I even said "hello" & she ignored me , then proceeded to do other tasks. Once she finally acknowledged me she was professional. The hotel itself was updated & clean. The bed was comfortable. Parking was limited dt construction.

Great stay. Very nice property

Went with the double rooms and they each had their own bathrooms! This place is so amazing and even serves supper!

Great room and very comfortable and clean

The service was very good, everyone was kind and helpful. The first room we were put in smelled a little like urine, however the front desk person was able to put us in another room down the hall and that room was great and did not smell. The second room was clean and we were able to enjoy our stay. The pool was nice, and the hotub was great, although I wish it opened up a little earlier since my kids were ready to jump in at 7am but it did not open until 8am. I did appreciate the full size fridge and also being able to cook dinner instead of eating out again.

I loved the hotel & the experience in all. Chef Joshua really cares when he makes the breakfast and Chef Dj is super sweet and also a great cook. Hotel front desk care team was great my whole 2 days of the stay. The suite with the kitchen has everything you’ll need. The fire place was beautiful. Beds were super soft and the studio suite was beautiful and I loved my experience. I am definitely coming back!!

I stayed here with my boyfriend for the night and it was one of the nicest hotels I have ever stayed in! Very clean and comfortable and check in was quick and the staff was very professional and welcoming!

Friendly staff and clean welcoming ambience

The property was easy to find.

When followed up with Expedia, hotel manager denied the experience. So much for putting customers first.

It wasn't anything special. The room was nice enough, but there was stuff on the door to the room and the bathroom door. When we tried to chek in, we waited a good 10 minutes for the guy to show up. There was a bell we rang several times. He finally waltzed in from outside and was rude. The ladies that were there the next morning were much nicer. They also do not have a covered loading area. It was pouring rain when we were packing up to leave.

Everything is great

Great stay. I enjoyed the room. My omly comment is the bed lamp outlets need to be repaired. I use a medical equipment to sleep CPAP and the socketa are loose. The one nearest the window is not useable. The one xloaeat to the bath room works when you don't turn on the lamp and the socket is loose.

Our stay was good, The room was nice and clean. Had a slight issue with AC.

Amazing

I was only there for one night but it's was very comfortable. Clean. Quiet. I could see staying there a few days for sure.

There was a fire ring outside of my window. There were loud guests until after midnight. I was told that since they were long-term guests and the fact that I had booked through Expedia that I would not receive a refund. Then they advertise pet friendly. And I found out as I checked in that pet friendly is yes pets are welcome and they charge a $75 fee for cleaning fee. Need to explain what pet friendly means on the website right beside where it says pet friendly. I picked this hotel because it was rated very good on the Expedia website. I do not agree!

Bed was not the usual quality of a Mariott property. Very noisy and soft.

Outstanding staff, loved the breakfast, safe environment for a family with children!

I have had an awesome time pool hot tub were wonderful. Was in a very good location. The kids have had a blast we for sure will come back.

The room was dirty and broken down.

great hot breakfast choices

Very nice facility. Would stay again.

The staff was excellent and so accommodating. We had a big family gathering and spent a lot of time in the lobby. The staff were so hospitable providing ice and even cookies to us while we laughed, talked and watched the NBA playoffs.

After driving all day, landing at the Residence Inn in Jackson, TN was a welcomed overnight stay. The property is well-appointed and well-maintained. We were warmly greeted and informed about amenities available during our stay. Thank you!

Friendly people and clean property

Generally clean and fairly well maintained. With the exception of the floors, our room was clean on arrival. The floors in kitchen and bathroom areas had been mopped, but were sticky. We requested a re-mop, and were told a they would attend to it. Didn't happen. 2nd request made, still not corrected. Empty apology when we checked out, claiming "Policy" due to COVID in May of 2025. Not OK.

Convenience

No one cleaned the room for the 3 days we were there. No clean towels or linens very u satisfied

until like 8 am and it was supposed to start at 6 am. Apparently they were trying to get someone else to fill in for an employee before breakfast could start. For some reason there was the same lady at the front desk at night and in the morning. I don't know if she had to work a double shift or what? Unfortunately the mattress was kind of old and worn out and didn't have any support. Secondly the coffee machine in my room wasn't working. I don't know why but I couldn't press the button to turn it on.

Location is great.

Friendly and efficient. Towels clean but old. Best breakfast I have ever eaten and extremely lean...great coffee.

Great Stay!!!

When we arrived the staff working the front desk, her name was Essence, was extremely rude. I have never encountered in all my times of traveling have I met anyone who was as rude as her. Our room was not ready and she said she didn’t know when it would be ready even though it was well after check in time. I also informed her that we needed to get dressed for a graduation that we were in town for. She indicated oh well, not her problem. So we finally got to our room which was not cleaned, no toilet paper, or Kleenex. I informed them that my light by my bed didn’t work as well as several in kitchen. I was so disappointed considering this hotel was recommended to me. I will never stay there or in a Residence Inn again. Thank you for your time

Good service. The sofa bed mattress is terrible so daughter slept on couch, which was adequate for one night. Bed was not as comfortable as I would have liked but it was ok. Best part was DJ serving breakfast! Such a great attitude and exuded joy!

Bed too soft, one side of bed felt like a sinkhole when you lay down. The cooked breakfast was horrible. I will not recommend nor stay here again.

UNACCPTABLE to say the least.

Everything

Amazing staff, very clean, safe and convenient for my travels. I would stay here again for sure.

Clean room. Very friend staff. Great breakfast options. We enjoyed our stay.

We were very impressed with the room and all round service. For a one night stay with a couple and another adult the 2 bedroom was perfect.

Spacious, comfy, clean room. Breakfast had a lot of good choices.

Rude lady at check in and out! Room for price should have been better. Stains on couch. No pull out couch bedding. Dirty fridge and tables. Cracked bathroom sink. Best things was breakfast! Delicious and lots to choose from.

Properly clean cigarette ashes when someone smokes in a room as well as spray for bugs one was in my bed when checking in!

The room had dirty pans and pots. The bathroom tub didn’t have tube , was missing from the tub. The bath ceramic had came from the lower wall. The ice maker in the refrigerator it didn’t work at all and there was no ice tray to make ice. The Assistant that watched over watch over while the Manager was on vacation. Told me on the phone that she already has that particular room waiting for me, knowing it had all those issues. She knew room 305 had issues when she assigned it to us. Even though it was just a one night stay over. Also once you check out the room the Mgr Assistant will not release your incidental fees back to you 3 days after you have left from their facility. Assistant Mgr, likes to hold on to it, hoping you will forget it!

Housekeeping never came to our room so we didn't have clean towels, toilet paper was low, garbage was not emptied, bed not made (no big deal for the bed)

Furniture had bad shot on it, the water in bath tub wasn’t go out, I asked for sheet on put over the nasty couch the receptionist told me to come and get it, no big towels I was told to come and get the them, the towels in kitchen was old and dingy, dishes in cabinet was not organized, fridge was not getting cold, I just hated my sta come stay, the reception had a bad attitude

Terrible. Needs a new mattress

His grades were good and he improved from 91% to 95% from the previous semester. His Spring Break request was a road trip. We chose Residence Inn because we wanted to still have that feel of home, to be able to cook, etc. Thanks for a great experience and a great stay.

We enjoyed our stay! The man at the front desk that checked us in was super polite, down to the maintenance man that went out of his way to bring my 6 year old some ketchup! Wish I would have gotten their names!!!

Everything was good with the stay only had a issue when ceiling started leaking not sure if was cooling system or what it got very bad but everything else was great

The hotel was great, immaculate, the rooms with the kitchen was an added bonus as we spent a week here, didn’t have to go out to eat every night! Breakfast was a great selection and different each morning, not just scrabbled eggs! The staff were so friendly always with a smile no matter if you were coming in or going out, helpful with any questions and genuinely didn’t mind talking to you! If ever I am in Jackson TN again, this is where I’d stay!

Overall cleanliness for ok.. staff was tolerable.. I was charged a smoking fee after i checked out of $274, and DID NOT SMOKE! so i guess the staff needed that money! Will not ever stay again!

Staff was friendly and helpful. Everything was very clean. We really enjoyed our stay!!

The staff was so friendly and kind. DJ working the breakfast buffet went above and beyond.

They do not allow locals to stay

Best hotel room we have ever had. Loved the layout. Staff friendly. Great breakfast.

Great facility Amazing, friendly, courteous staff.

The location is convenient to everything in the Jackson area

I didn’t like that it had bugs and sorta ran down from the last time I stand but the staff was very friendly and nice

Stay was ok. Beds were a little hard. Hot tub was not working. Was nice having the 2 separate bedrooms and bathrooms.

OK