Motel 6 Jackson, TN

Staff is great and most of the rooms stay clean

The ac didn’t work In the room the electronic check in wasn’t good because you couldn’t hear barley anything, it smelt weird like a sour smell and right outside of my hotel room there was just piles and piles of trash. The beds are only about 1 inch thick like the ones from a jail cell

Most of all did not feel safe!

Bad

I loved the stat

Pleasant

Needs improvement

Very good

We checked into the motel 6 the evening of 5/29/26.

Very clean

The place was a dump

Quiet motel nice bed.

Very good

I got two rooms. Room 1 was OK. Room 2 smelled terrible when the door opened. It was quickly changed out for another room equally unfit as the was a bag of laundry and the room had not been cleared for guests.

Very good

Avoid this one at all costs, its dirty, buggy, the ice machine leaks all over the floors, there is no real person just someone talking to you thru a kiosk, and the hallways stink like pot. Then they charge you a deposit, which they claim they didn't receive when you ask for the deposit back. Disgusting hotel should be condemned.

Very good

Room nasty, shower was nasty some one else soap with hair all on it left in shower and someone panties were left in the bathroom behind the door.

Nothing. The room had a strong smell of pet urine and the overall cleanliness was unacceptable. The toilets had paint peeling off, and trash bags filled with garbage were left piled in the hallways near the elevator doors. I had to request a different room because the first one had food crumbs on the floor, clearly indicating it had not been cleaned. I originally asked for a full refund less than 5 minutes into my checked room and the representative refused!

Nothing. The room had a strong smell of pet urine and the overall cleanliness was unacceptable. The toilets had paint peeling off, and trash bags filled with garbage were left piled in the hallways near the elevator doors. I had to request a different room because the first one had food crumbs on the floor, clearly indicating it had not been cleaned. I originally asked for a full refund less than 5 minutes into my checked room and the representative refused!

Room nasty, shower was nasty some one else soap with hair all on it left in shower and someone panties were left in the bathroom behind the door.

Good staff even through the monitor, clean room. Can't control the residents but it's not there fault. Overall good stay

Bad

Exceptional

Room was dirty

Passable

Clean room

Parking lot has traffic all hours of the night.. there is no pool on this property.. room service sucks had to go ask for clean towels twice in a 7 days. Hotel has roches and smells like cigarette smoke through out the hotel hallway.. You talk to a kiosk checking in and have to go to the connecting hotel which is worse just to speak to someone.. had to get another week cause off work and they charged me more then I paid for the first week and said that they couldn't give me the same rate ..

Everything No complaints

Everything ?? No complaints

Very poor

Bad

Parking was fine. We didn't use the pool

Not worth the money TV in the room didn’t work

Very good

Dirty nasty hotel had bed bugs! People standing around smoking pot in the hallways!

Clean room the staff was great always parking

It was in the back of a building. Hard to find.

Floor incredibly dirty. It’s a new kiosk sign in so unable to tell anyone that the smoke detector in hall needed battery replaced. Beeped all night. Walls had something dirty Orange slimy on them. Smoke detector in room pulled down. Hair all over shower.

I stayed here on Tuesday morning and Saturday morning. My first stay my microwave did not work and the second stay my blankets smelled like cigarets. The rooms were overall cleaned but I had put that I am staying with 3 people and one child under 5. I wished the amount of toilettes and towels reflected the number of people staying in the room. Check in was also very quick and in a kiosk style. The 20 security deposit caught me off guard because that was never advertised during the booking.

But this hotel has that.

Didn't get the room I reserved

Thank you for having me

Soon you wake in the hotel it has a smell. The stuff was ok , the room was not clean had to clean it myself

Close to all the best restaurants

Did not get in

Everything was perfect

Great price and staff is very friendly

Kiosk check in. Seems as there is no actual staff on the premises. Which only proved it by several people outside in the atrium right next to the reception kiosk smoking weed after being told this is a none smoking facility. What a joke. The whole place is sketchy and stinks. Lights only worked in half the room, toilet was like sitting on a rocking horse. We reserved a king bed and got 2 doubles. We didn't even stay 30 mins before we hi-tailed it out of there. Did not feel safe at all, not in the hotel or sitting in the parking lot. Do not stay here!

I honestly wouldn’t let my dog stay there! It was very very sketchy. Couldn’t sleep. Too much noise

I booked the room for my son and the hotel REFUSED TO HONOR THE RESERVATION!! Still waiting for my refund!!!

Wonderful all around

Firstly no effort had been made to clear the heavy snow and ice except from the immediate entrance. The car park was like a skating rink and dangerous. Hence I pulled up the ice covered slippery ramp to unload at the entrance, had to reverse back down is was so slippery. Secondly there were several dog craps right next to the entrance - not cleared by the morning - I counted 6. Thirdly the check in electronic booth with remote person made if feel like a prison with a warder. Fourthly the room was underequipped not like in the photo - no chair and no couch - insufficient space to put down clothes or a suitcase - the lighting was dim and insufficient - adding to the prison cell feel. Would not go there again

Booked a no smoking room and was given a smoking room hardly any amenities and paper thin walls

Decent room for the price.

Beautiful experience! The staff were all super sweet and professional. So the check in was very different and interesting; There is a kind person on a video Kiosk screen that will assist you with check-in, but thankfully there are also sweet and kind people that are in physically in the building to help you, and the room was fine. Thanks!

Room was good for the money and for a one night's stay .

The room was great but the customer service wasn't. An employee there tried to add a $20 cash fee to the booking. She claimed there was always a fee. But I've used this motel before with no cash fee.

kept asking for $20 deposits, which is suspectable for stealing credit card information… and, no pillow

Place was hard to find and shady. Check in was with a person on a computer screen. The room was ice cold and only had a thin blanket on the bed. Bed had hair in it, mattress was disgusting, mold on shower curtain, no shampoo or body wash, no hair dryer, no tissues, no coffee pot in room. If we hadnt gotten in so late and werent literally just there to sleep for a few hours, we would have gone somewhere else. Please do not stay here. It was not worth even the $60 price tag.

No actual front desk clerk, I talked to someone over a screen. Floor in room was sticky. Bathroom floor was buckled from water damage. Multiple fire alarms were chirping due to batteries dying. MULTIPLE fire alarms. Overall, one of the sketchiest places I have ever stayed. Do not ever recommend.

I had to have step stool to get into bed.

Great

Tv reception was horrible shower was filthy when i went to check in it was like pulling teeth took almost a hour for them to figure out my reservation stuff staff wasnt helpful and the whole motel smelled like Marijuana badly do not recommend booking

Kiosk check-in horrible. Guest support nonexistent. Room not in good repair. HVAC horribly loud. Exterior poormly maintained.

Katy was. Great!

Easy parking

This place was terrible.They had plastic on the mattresses and the sheets all had holes,trash piled up in the hallways it was so bad.I couldn't even stay

Dirty

Plenty of parking

I will start with the good. The interior of the room I stayed in was clean updated, and well cared for. That was the only good part of this stay. I booked it early because I have a bad back and had a lot of luggage and was requesting a first floor room for check-in near a door. The time I arrived, the woman who was not even there on site- she sat in some machine somewhere - cannot find the reservation. Didn’t save me a room. Exact opposite of the Motel 6 I stayed in the next night where it could not have been better staffed by one woman. The place was rundown. There were no lights in the parking lot. There were all sorts of “characters” around. It was a no smoking floor yet marijuana wafted out of doorways, and I mean thick clouds! It’s a shame that the interiors were redone and upgraded, but they left the outside such a total dump. And one poor woman who was running the front property had to come back and help the woman who is sitting in a machine somewhere, not at the desk because there was no one at the desk.. I don’t want to walk into an already seedy looking place and not finding anyone there at the desk because it makes you feel even more unsafe about the place you’re staying in !

My stay was terrible d I want my money back or y’all will be reported

My room was infested with roaches , and my son room was filled with bed bugs , he woke up with his body full of bites . Room 152 and 153

Check in. I didn’t think it was true but there really was a guy on a kiosk. Wow 2025😂

I was not the only one. Another man in the lobby had exact same issue, only he had reserved 1 week in advance. STAY AWAY!

It was not a good stay. I had to talk to a guy on a kiosk machine and we couldn’t understand each other. Once I got to the room it wasn’t cleaned, so I had to go back down four flights. I get this room and leave. I come back to a few dogs barking and wake up to a roach crawling on the floor.

Poor Condition

Not very clean the staff on the property was ok but they lost my reservation some how and when I arrived my room wasn’t ready. I was told I was set to go when I came back but they lost my reservation. The whole situation was not a good look. With the kiosk and the people from another country communicating I don’t know what’s up with that. It was all bad for me.

Good room

Terribly Aweful. Non-working phone & TV in room, Bathroom Stall filthy. Rude Kiosk check-in procedure where I was called Gay, a man, a Mom, etc by extremely RUDE Kiosk Clerk. Felt unsafe in room as if being watched by someone. The actual Staff I spoke with were extremely Nice & were trying to rectify & make up for fiasco even though they were not at Fault & were obviously being overworked. One older African American Lady was being run ragged as well as the others but kept her Demeanor, Character & Professionalism intact by going above & beyond her Job Description by jumping in & trying to help, not only myself, but other Guests she felt needed her assistance. This Lady, as well as the Lady Day Clerk & Lady Night Clerk are all to be commended & in my opinion, deserve High Raises & Bonuses. I wish I had gotten their names, which was totally unlike myself and my Professionalism. I would gladly have given them all a Great Tip had I been in a better Financial position to do so. Those Ladies showed Professionalism & are TRUE Ladies in every sense of the word. After being moved to a new room, I discovered there was no TV Remote in the room & the door didn't lock due to being jimmied open. The Day Clerk curtiously moved me to the other side of the Dual Hotel. After having to be moved to another room again, I am finally in a Nice room & will see how the rest of stay will go. I am confident it will be Fantabulous with said Ladies on the Job. Review by 'Blessed Angel' & Love to ALL!

Poor service

It was great

Just stayed in my room.

The bathroom had pubic hair on the toilet and in the sink. There is also what looked to be vomit dried onto the door along with blood smears. Also there was what looked to be Ash on the corners of the bed frame. The sheets didn't look like they were changed, it only looks like the bed was made. I was too tired and it was too late to do anything so I just slept in the clothes I had on and left early as I could. I have pictures of everything.

The room and lobby we're clean but the outside parking lot is littered with cigarette buts, trash all around.

Slow get checked in. But room was very clean and all amenities works..

Safe parking close to shops for shopping

Tried to check in and they couldnt find reservation so no room for the night

The floor and bathroom was dirty the bathtub was nasty had hair everywhere the whole room was nasty except the bed roaches and all

There was poop in the toilet and the room and bathroom was just nasty I had to clean the room myself

Too many people not staying looking in cars Felt unsafe and left

Video check in sucks the room was dark the room smell like cigarettes it wasn’t a nonsmoking room

Just ok overall. Cleanliness was so so. The hotel is set way in the back around other hotels that are also budget oriented. Check in was with a robot/video kiosk streaming to India (I think). Efficient enough, but was odd to me. I did not see a live staff member for two days.

Was there for 4 night, had no room service the whole time at the motel.

Motel 6 check-in is through a video kiosk with someone at remote location, so loud I can hear it 150 ft away from my room, all night, room smelt like indoor pool area but dirty long black hair on floor and in toilet, at first looked cracked. Floor sticky, no toiletries, bed has plastic mattress protector under sheets noisy and uncomfortable, does not stay fitted, no in room coffee, oney in lobby at 6am in 4oz cup. Plenty of parking and many dining options nearby. Other staffed hotel options worth looking at too, This location 👎

Worst motel 6 ever!

There was no person at the front desk, only a virtual kiosk where a woman from India spoke through. I asked if she was on-site or elsewhere and she would not divulge her location but wanted me to speak my full name & phone number in an area where my voice echoed in the lobby & down the hallways. So, there was no consideration for my privacy. She issued a room key that didn't work...three times...and had to give me a 4th key & different room because the previous room was dirty. The second room was cleaner but still old and I found a baby roach on one bed sheet. Arriving exhausted at 1:00 a.m., I just decided to deal with it. All throughout the night, there was noise, commotion, and people going in & out of both interior & exterior doors, which disturbedy dogs and I. I did not get a restful night so keep at all and I will never stay at that Motel 6 ever again!!!

Is the quit and safe but it did not have breakfast.

Check in done by a computer screen (who Knows Where?) The woman was very difficult to understand. I was checked in to a room that was either occupied or had not been cleaned. No security personnel were visible and no hotel staff available, Seems very unsafe for senior citizens, I wondered if someone would be given a key for the room I was in. Overall not a good situation.

Good

Cleanliness was pretty good. The shower could have been cleaner, but the floors and everything else in the room looked good. The bed was not very comfortable. I think the mattress was fine, but there were plastic covers on them that were not only super noisy, they also wouldn’t stay on at the corners. I was thankful that we were only staying one night.

We did not stay. We found SEVERAL bed bugs in the bed. They offered us another room, but the inside of the motel was not near as nice as the outside

Large spacious room. However, room service only came into my room one time and I had to search them down to get towels for my five day stay. It’s in a very sketchy area. Expect to get the very minimal basic room with no extras like a wardrobe closet. The hanging rod was literally 2 1/2 feet long and hung over the microwave. Very strange odor in the hallway.

🇺🇸

Had the virtual check in. Elevators not working. Stairwells dark and scary. Parking did not feel safe especially for a solo traveler

Rooms were clean

there are bedbugs in this hotel

The worst stay ive ever had. Did not get the room i requested, the room i ask for was on the third floor and the elevator was out of service. There was a huge fight in the hallway around 9pm lots of yelling, police inside the hotel and nine police cars with lights on outside the hotel, i did not feel safe. No one working the front desk, just a screen with an off-site person for you to talk to. Terrible experience, i don't recommend.

Need cable tv. Up stairs smell

Bugs in room and dirt everywhere.

The rooms we re extreelynice and clean

Service great

The room was not clean the tv doesn’t work there’s a random old couch in the room lots of paint chipping in the shower making it unsafe

Check in was a breeze. Coffee service only. Would have liked pastries. Other than that room was clean, with very little road noise.

They’re literally is a computer screen to check you in none of the doors exterior doors to the hotel lock it reeks of cigarettes in there there are people actually live in their clothes hanging off the front. The entire pictures for this are not accurate. The elevator looks like it hasn’t worked in years. The most unsafe I have ever felt. I went ahead and checked in anyway took me eight minutes to get into the room because the key card wasn’t working then when I got into the room there’s plastic on the bed..We just left didn’t even stay

ad said 57. I paid 87 with 20 refunded. Dogs barking, doors slamming, elevator unserviceable, pass key didn't work, didn't like having to walk up and down the stairs several times to get with attendant. One and done. Won't be back.

The young lady at my check in it was very nice and sweet but somehow things went to the left as I left on my checkout day which was this morning. I was told at the time I checked in which was about 9ish that night and the young lady told me that there was a $20 for non-smoking. And at the time of check out the lady that you'll see in the photo was yelling and cursing at me and had the nerve to call me a MF and I snapped I hadn't had any sleep because of the dog barking down the hallway and people in the hallway talking so loud!! I wouldn't send a dead cat to this hotel!! After being yelled at and going back and forth with the lady and trying to explain to them that the lady told me at check in the $20 is for non smoking which we didn't smoke in there we don't smoke! But when I have not had any rest and paid $150 for a two-night stay and be treated like a dog and accused of a dirty stained towel that was thrown by someone so I went back and pick the tile up once she told me she was keeping my $20 and it went on from there until I knocked over the vase and smashed it ‼️ the housekeeper stood there and let her talk to me that was unacceptable and so did the manager or owner whoever the man is in the photo that I'm going to upload. I'm not a racist person but I refuse to be talked to like a dog and you have taken my money and these Indian people come over here thinking they can talk to people any kind of way and do shady s*** like they did ‼️

The staff was friendly.

The room was a nice size and clean. The bed was fairly comfortable. The exit door from my room was close and convenient as I had asked for.

Just stay elsewhere. Elevator was out of service so you have to go up some sketchy stairs that my spouse actually fell down. We didn't get the room we booked and after bringing it to their attention they switched to what was suppose to be a king bed but it was another double queen. We gave up after that. Shower had hair all over the floor and so did the whole room.

.

Great beds

Elevator was out, room smelled like urine and stale farts

Awesome staff

Truck parking

It was ok , felt like a dorm room almost.

Ok

TV had lousy picture. Lights burned out. Place just wasn't maintained well.

Inexpensive

Lovely experience. Enjoyed myself to the fullest. Nice, clean and comfortable stay

Dirty environment — Mattress had what appeared to be mold as well as other stains.

Everything

The property seems to be in a bad area of town. The front desk lady was very nice . But there needs to be another blanket on the beds.

My husband was able to open the hotel door with a credit card. We reported this to reception. The girl behind the desk did not seem surprised at all and with no apology simply issued us with the key to another room. I am surprised that hotels.com have hotels like this on their books. I expected better.

The kiosk & counter were not immediately staffed, but under ten minutes it was (it was midnight, though.) Hard to find entrance first time, but this was a second time visit. We exclusively do motel 6 due to the dogs free policy. This was average motel 6 room, we've had better and way worse. No bugs, no sketchy people, nothing fancy, everything worked, felt safe. Walls are thin, though.

Average property. A bit confusing to find the entrance to lobby

Haur

Check in is at a kiosk with video of a person not located on the property. My GPS could not find the address, so Ic called to get help. The person could not help but never told me he was not at the property or offered to connect me with someone at the site. I drove for an extra hour trying to find the place. The property has holes etc in parking lot area where I twisted my ankle. Shower door would not stay open which made it hard to get in shower. Hallway smoke detector beeped all night.

Scary.

I absolutely loved it. It was one of the best rooms I’ve ever stayed in. Shout out to Motel 6. I’ll see you all again soon.

Everything was great except the water pressure in the shower

When you need basic accommodation … passable

Did not like this place at all. It was noisy all night, no person greeted me only a machine. It felt dangerous, the door wouldn’t lock properly. Heard screaming. There was no internet service nor a remote for the tv. Got no sleep because the air unit also was super loud. I have never done a review before but I do not , would not recommend this place. Please do not go here.

If this same hotel was in a nicer area it would be worth the stay. But the surrounding area makes this hard to recommend

Everything was good

Cleanliness 3/5 (sanitary but dirty looking) Comfort 1/5 (pillows flattened, mattress plastic) Age/Style 2/5 Location 1/5 Amenities 1/5 Pet friendly 4/5 We stayed at this Super 8 one night on a road trip from OK to KY. It was cost efficient, easy to access from the interstate (but HIDDEN behind another hotel), and pet friendly. Don’t stay if you’re looking for comfort or the illusion of safety. Overall our stay was fine - you get what you pay for.

It was a good stay I did not like their automated person they had at the front or the person that was beside the screen I would have rather had a live person cuz the key they gave me didn't open the room

I liked that it was close to the Casey Jones Museum, and to restaurants. Easy to get to from the highway. However, patrons were very noisy at night, and dogs were barking. I got the feeling it is a welfare motel. I would not stay here again.

They was VERY NICE

Highly recommend

The room was very nice. The automatic blind did not work and we were right next to the dog park in the first floor so people could see inside the room. It was Memorial Day weekend so it was very noisy. Not the fault of the hotel. The courtyard area was a nice touch.

No comfortable chair or couch. Room needs ceiling lights.

People hanging around in parking lot, very noisy, we were on the ground floor, floors felt sticky, wore socks tin the room, they were very dirty after just our one night there, we left at 6:45am

Hotel had people leaving there are they were making noise all night until 4:00 am. Hotel is also hidden in the back behind another hotel.

Service was good and room was clean. However the TV's at this location are horrible and have crappy reception.

Great

It was ok until it was check out day, the man tried to say we put a crack in the air conditioner but that crack was there when we got there. It was crazy if it didn’t have the cover on top already to cover the bottoms that should tell you ok the crack must been on the air conditioner already…

Samantha at check in was a Rock Star.

You wouldn’t want to bring your family here.

Doors didn’t lock right, so you had to literally slam them shut. Everyone had to do this, making sleeping through the night hard.

For a one night stay it wasnt bad at all. The bed was hard as a rock but the room was clean.

when I arrived there was no one at the desk, but there was a check in kiosk. it was extremely slow, and 2 people who came in behind me were checked in by the desk clerk long before I finished at the kiosk. The room keys all seemed to expire after one use, so we constantly needed new keys. The room was clean, and the new mattresses very comfortable. However, the oversized plastic mattress cover was very noisy, and the undersized sheets would not stay on the bed. We needed an additional set of towels, and one night after several requests we still did not get the towels, and had to find someone the next night to get them for us. Overall the hotel was pretty quiet. The desk clerks were friendly and polite, but perhaps the desk was understaffed.

I don’t like the automatic teller. Talking to a real person would have been easier!

Just making a solo trip to visit my grandson and Motel 6 offered good value and a very comfortable stay

Like the property

Bed wasn't verry comfortable, and towels so thin they didn't dry you off.

My room has no hot water for washing and the beds were wrapped in plastic. Like sleeping on a diaper. One person stood in the hallway at all hours on the phone loudly

I didn’t like anything because you could smell marijuana in the hallways. Nothing was being done elevator not working the way they fix it is they reset it and it works for a little bit and then they have to reset it again and reset it again they don’t wanna call a technician, you check in and check out virtually no customer service. It’s always nice to see a person in front of you.

Heater made noise all night which kept waking me up. Then I get stuck in the elevator at 5am on my way to work.

Liked the safeness and quietness of the hotel...It's also convenient for shopping, dining out, and traveling...Need to be be a little more cleaner due to pets staying in hotel....

Excellent

Bugs in room

It was clean convenient, but kind of the way. Our shower door was kinda janky, but the water pressure was awesome. It was a much better experience than expected.

Very clean. Manager handled any needs quickly.

Not even a real person here to check you in. Place smelled of stale cigarettes, and alcohol.

I could not lower the window shade and the room was bare with exception of microwave and mini frig that did not have a tight seal. The reception from the television was blurry.

Dirty, nosie

A lot of riffraff on property and in the parking lot.

Hair in the bed. Tobacco on the floor, shower dirty

Shower could use a good scrubbing plus no where to put soap n shampoo