Country Inn & Suites by Radisson, DFW Airport South, TX

The room was very nice.

It was an excellent stay. Ayla and Nicholle were especially helpful. Best place to stay in the area, will stay again!

The quick time from calling for a shuttle and the actual pick up is ... GREAT especially when your dead on your feet. The breakfast is superb as I've never seen the eggs in a Euro style in the buffet! The front seat staff is great and accommodating. NA

Very close to the airport Breakfast basic

Superb

The location was wonderful Breakfast was ok

Good

Potatoes for breakfast.

The room I stayed was good quality for the price. No complaints about the coffee. There is a musty odor that permeates the public areas, starting from the front desk up to the stairways, and walkways, especially on the 4th floor. I started feeling better when I entered my room, but once I go outside of that, everywhere else reeks of mustiness.

Was a great value for the cost. I would stay here again

My stay was extended .Everything was good

Bed was comfortable.I reserved the 1 bedroom studio king.

Older Hispanic with pony tail that would be in charge of breakfast was always rude, looked bothered & never felt welcoming …

Key card did not work on the east door exit first floor

Todo

Más variedad de proteína y frutas en el desayuno.

Convenient location Breakfast timings was quick, till 930 am We reached 911 am and they start clearing up breakfast before 930. There is no more products left I ask lady for band ad for my daughter and she gives only 1

Convenient location Breakfast timings was quick, till 930 am We reached 911 am and they start clearing up breakfast before 930. There is no more products left I ask lady for band ad for my daughter and she gives only 1

It was a clean place to stay and at a convenient location. The sounds at the hotel drove me crazy. The toilet made a loud whistling sound when flushed. The air conditioning had a high pitched sound and rattled. You had to leave the fan on to get the room to cool off so there was no peace from the sound. The worst part was the bed. I swear I woke up with ribs out of place. It literally hurt to breathe trying to move after sleeping on the bed. Staff was nice but their cards would randomly stop working and they’d say it was because it wasn’t the original card or it was with electronics (we had to get it replaced when it stopped working - and they were not with electronics.)

I loved the breakfast and the staff! Rooms were nothing fancy, basic but useful for a nights stay

They carpet, shower and doors were filthy. The oatmeal was like water. The gym was broken down, only the treadmill was functioning. This property needs to be remodeled!

Bad

Rooms2.0Service1.0Location3.0 RoomsBathroom water ran into the room and onto the carpet Food & drinks- They offer breakfast but it's not very good and you have to stand back while the employees families And children take everything they want.

Very very old place. As you enter you are welcomed with a lot of bleach smell and smells very very uncomfotable.

Very good

All equipments

Location Cleanliness.

Cleanliness.

Exceptional

You can tell the room hasn't been used in a while, so had a musty smell. Also, there was 1 single roach in the room. I killed it, and nothing else was seen.

Yes everything was good, its just bad condition of property and bathroom and room.

Very good breakfast

Nothing The first room that I got wasn't even done, I got a key walked up to my room and bed is not even done everything is just thrown out on the floor go back to front desk and the employee didn't even know what to do so I asked her for another room gives me a key I go to the next room and then the door is open. I go back downstairs to tell them about it and she tells me that the door doesn't work to make sure that I don't close it without any body been in the room because they don't have a way to get in then my wife goes to take a shower and cuts her foot with the unfinish tile floor. I asked for a manager and just like always never a manager when you need one. I never got a call back from anyone. Worse hotel ever

The first room that I got wasn't even done, I got a key walked up to my room and bed is not even done everything is just thrown out on the floor go back to front desk and the employee didn't even know what to do so I asked her for another room gives me a key I go to the next room and then the door is open. I go back downstairs to tell them about it and she tells me that the door doesn't work to make sure that I don't close it without any body been in the room because they don't have a way to get in then my wife goes to take a shower and cuts her foot with the unfinish tile floor. I asked for a manager and just like always never a manager when you need one. I never got a call back from anyone. Worse hotel ever

No

Yes

The pictures advertised online made it look pretty cool but the facility is actually shabby and dirty in person! If not for the fact that the stay was nonrefundable, I would have cancelled altogether!

Room and bathroom were outdated

Place is okay a little rundown but was good for the one night I stayed.

The room was clean overall but the air conditioner was noisy and would make you jump when it came on. We had a king room and there was a non working jacuzzi in the room near the bed which made the room feel odd. Breakfast was good and location is convenient.

The area. The roaches, it was dirty and smelled like bad body odor.

The area The roaches, a lot of things were broken

The area. The roaches, it was dirty and smelled like bad body odor.

Quite and relaxing Sometimes the room won't be clean during our stay

The area The roaches, a lot of things were broken

Sometimes the room won't be clean during our stay

Very good

Friendly staff and room was clean

Friendly staff and room was clean

That they charged my card $97.80 day of arrival then wanted me to also pay the total hotel bill of $204.96. When I called before arrival they said pay the difference but when I checked in they took the difference out 2 x which I was not told about equaling $107.12 x 2, which is more than the total amount of 2 days stay. I just feel it is deceptive doesn’t matter if they are only authorizations until check out. I have used booking.com for years and never had any one charge more than what was agreed with n booking.com site. And I had plenty of credit on n my card so that is no issue.

Very good

Exceptional

The main issue was that we couldn’t get through to them to send the shuttle when we arrived at DFW. Eventually we had to take a taxi which cost us $45.00.

Safe location, helpful staff

Tried to check out at 6am. Nobody was at the desk. Called the hotel. No answer. Called back many times. Still no answer.

Bad hotel, have cockroach

I asked to be moved and was told they had no more rooms available. On Day 3 of complaining I was given a different room but there was mold all over the ceiling and vents

Bored TV Channels None Was Entertaining

Breakfast was good. The only complaint is roaches in the bathroom of both rooms.

The best

Great

Nothjng

Costumer service

It was clean and the bathrooms were nice and the staff was nice. The beds were terribly uncomfortable and we expected a heated indoor pool and it infact was not was ice cold, staff stated heater was broke after having to ask instead of it being stated anywhere, plus they over charge for the incident fee on top of the booking fee.

The location The mold... The entire facility smelled of mold from the front desk to our room. I have mold allergies and had to leave just after checking in and seeing the room. Could not stay and with the 30 minutes spent in the hotel I had symptoms for days afterwards. Management needs to find all water leaks and have mold remediation completed.

The ice machine on my floor wasn't working.

.

I liked everything

“Amazing experience from start to finish. Great customer service and high-quality work. Highly recommend!” A safe place to stay

The rooms were gross. Stains all over the bed coverings. The shower head was brown after we took Lysol wipes to it. Back of the toilet was filthy. We checked in went and looked at the room and checked out shortly after.

Clean, great service, and super cheap

This was supposed to a non smoking hotel. Room smelled like cigars and weed. Every time I walked in my room and several time during the day and night. Room was needs several upgrades it’s old. When I checked in the desk person charged my card and then said it was declined so I had to use a different card. Had to wait to get to a refund for the first charge. Got charged twice again the next day for two sodas. The manager was cool but the two of desk people need more training. Also the guy working Friday night needs some hygiene training it’s tough trying to check in when you smell like deodorant has never been your friend.

Dirty!!!!!’ No water came out the shower

Will def stay here again was clean staff was friendly felt safe

Everything cosmetic was very dirty and or falling apart. Roaches in the room. Nothing looked cleaned and everything needs maintenence. No towels in pool area.

Very gross, entire bedroom was dirty, stains on bed and sofa bed, bathroom was awful, pool room and pool was nasty, and heater wouldn’t turn on so my children were cold all night

It was old and outdated it had a smell The sheets were dirty abd the tub was rusty

They don't advertise the subpar airport shuttle they offer stops at 10pm, and only runs on the hour. They do the minimal.

Very run down pictures online were not what the place looks like

I like the layout of the King Suite I think its a little dated

Everything about these accommodations was terrible! I travel a lot and I have stayed in plenty of countries inn but never one as bad as this one! The rooms were old and outdated it had a smell to it as while. There was a roach in the bathroom and I was too shocked to take a picture! I just killed it. I didn't even sleep. I also didn't but my things on the furniture. This was one of the worst rooms I've stayed in and I've stayed in motels before. 0 starts

The room is clean & comfortable. Staff was just ok but i checked in late and left early so not too much interaction with staff besides night shift who didn't care much about being there.

I cut my foot on the title floor board that came up. I let the front desk know and nothing happened. I will be filing a report I cut my foot on the title floor board that came up. I let the front desk know and nothing happened. I will be filing a report

Clean but I seen several roaches

Stains on all the furniture, curtains and carpet. Bathroom tub has been patched several times. The toilet wouldn’t stop running. Ended up switching rooms at midnight, barely got any sleep before a 5:45am flight.

Stains on all the furniture, curtains and carpet. Bathroom tub has been patched several times. The toilet wouldn’t stop running. Ended up switching rooms at midnight, barely got any sleep before a 5:45am flight.

They was rude ain’t want to give my refund

Great stay!

Great stay!

Nothing Ok so the place is totaly outdated and pungy smell broken water vaulve. Ac unit full of dust and vents as well. The van that took us to airport was very spooky looking all Windows chelines boarded up. The driver was hardest to understand

The breakfast was good The room had cockroaches, towels dirty, elevator inspection expired and blood slang on hall walls.

The elevator was not working. The key card reader at the side door to parking lot didn't work.

The elevator was not working. The key card reader at the side door to parking lot didn't work.

It was clean but worn. Breakfast was quite good.

It was clean but worn. Breakfast was quite good.

It was spacious, right off the highway, plenty of parking The parking lot was a huge sheet of ice, snow was not cleaned off. Not even an attempt

First going to start off by saying the front desk staff when we check in was very rude when we got there there was some issues with our reservation and instead of handling it in a better fashion he got really defensive and was rude to my husband and myself. Also not sure of the elevator was up to standards. It made an

First going to start off by saying the front desk staff when we check in was very rude when we got there there was some issues with our reservation and instead of handling it in a better fashion he got really defensive and was rude to my husband and myself. Also not sure of the elevator was up to standards. It made an

Very nice.

Very nice.

My kids got stuck at DFW airport during this last ice storm. I live 2 hours away and wasn’t able to leave my driveway to pick them up. Their flight was coming in at 10pm and I was concerned that they wouldn’t be able to make it to the hotel. I called and spoke with Daniel, who was awesome! He assured us that their shuttle would get them there and I was concerned about late check out, as I wasn’t sure how fast it would thaw out here. He let them have a late check out and took care of them. The hotel is a little old but they felt safe there and well taken care of. It’s not a 5 star hotel but there were no bugs or other concerning things. Thanks Daniel!

My kids got stuck at DFW airport during this last ice storm. I live 2 hours away and wasn’t able to leave my driveway to pick them up. Their flight was coming in at 10pm and I was concerned that they wouldn’t be able to make it to the hotel. I called and spoke with Daniel, who was awesome! He assured us that their shuttle would get them there and I was concerned about late check out, as I wasn’t sure how fast it would thaw out here. He let them have a late check out and took care of them. The hotel is a little old but they felt safe there and well taken care of. It’s not a 5 star hotel but there were no bugs or other concerning things. Thanks Daniel!

There was a loose tile in the bathroom and a strong smell. Comfy beds

There was a loose tile in the bathroom and a strong smell. Comfy beds

The lobby smelled of mildew. The room smelled. The a/c didn’t work. We saw a roach on a door. But the front desk staff was very friendly.

The lobby smelled of mildew. The room smelled. The a/c didn’t work. We saw a roach on a door. But the front desk staff was very friendly.

Staff was courteous

Staff was courteous

Great Shuttle Bus

Great Shuttle Bus

Food was great

Food was great

Breakfast was great

Breakfast was great

Hotel overall was dirty and in rough shape.

Hotel overall was dirty and in rough shape.

Horrible breakfast quality. Molded bagels. Service was rude asked for pillow for kids that were sleeping on sofa bed and said they were out of pillows. Hotel key card stopped working twice during our stay. No sign or option to not have housekeeping service. Said they were out of shampoo and conditioner as well. Front desk was frustrated for every questions we had. Pool should not be open. The entire hotel should be shutdown by the condition of the pool room alone! Molded chairs, doors completely rusted, broken door handles, old dirty towels in pool towel hamper. Zero ventilation

Horrible breakfast quality. Molded bagels. Service was rude asked for pillow for kids that were sleeping on sofa bed and said they were out of pillows. Hotel key card stopped working twice during our stay. No sign or option to not have housekeeping service. Said they were out of shampoo and conditioner as well. Front desk was frustrated for every questions we had. Pool should not be open. The entire hotel should be shutdown by the condition of the pool room alone! Molded chairs, doors completely rusted, broken door handles, old dirty towels in pool towel hamper. Zero ventilation

The staff was rude, unethical and and unprofessional.

The staff was rude, unethical and and unprofessional.

Great staff

Great staff

Super quick check in. Clean hotel, but dated.

Super quick check in. Clean hotel, but dated.

Amenities. The place was clean but old. Needs an upgrade.

Amenities. The place was clean but old. Needs an upgrade.

The temperature of the pool

The temperature of the pool

Clean room and the staff is nice

Clean room and the staff is nice

Very clean and friendly

Very clean and friendly

This hotel has definitely seen alot of travelers. Several things had been broken but they were nice enough to fix it with duct tape. Breakfast is very small and generic. Coffee was always cold. It was ok for a couple nights for a funeral, but if i was staying 2 weeks on a vacation this wouldn't be the place. Sorry.

This hotel has definitely seen alot of travelers. Several things had been broken but they were nice enough to fix it with duct tape. Breakfast is very small and generic. Coffee was always cold. It was ok for a couple nights for a funeral, but if i was staying 2 weeks on a vacation this wouldn't be the place. Sorry.

Yes

Yes

The hotel clearly advertises that it provides a free shuttle to and from the airport. That is the only reason I booked this hotel, but it did not provide the shuttle in either direction. The shuttle driver was “unavailable” both times a ride was needed. The hotel name even mentions the airport. FALSE ADVERTISING! I had to pay for my own transportation. Either provide a free shuttle or take that amenity off of the hotel description. Travelocity should just take it off regardless. When you’re dealing with a cancelled flight, the last thing needed is dealing with a hotel that does not provide the service it advertises. Shameful.

The hotel clearly advertises that it provides a free shuttle to and from the airport. That is the only reason I booked this hotel, but it did not provide the shuttle in either direction. The shuttle driver was “unavailable” both times a ride was needed. The hotel name even mentions the airport. FALSE ADVERTISING! I had to pay for my own transportation. Either provide a free shuttle or take that amenity off of the hotel description. Travelocity should just take it off regardless. When you’re dealing with a cancelled flight, the last thing needed is dealing with a hotel that does not provide the service it advertises. Shameful.

Room was duty, and is not smoke free, rooms smell nasty.

Room was duty, and is not smoke free, rooms smell nasty.

Came very late almost 4am. Staff was there alert and helpful. Got checked in quite quickly. Room was comfortable.

Came very late almost 4am. Staff was there alert and helpful. Got checked in quite quickly. Room was comfortable.

Rooms were clean, beds were comfortable, but the interior was slightly worn. Very friendly staff

Rooms were clean, beds were comfortable, but the interior was slightly worn. Very friendly staff

The rooms smelled like mildew and musty. Not very clean rooms. You don't dare walk on the carpet with bare feet. Front desk personnel were very hard to get to help you. Personnel were not very friendly. I wish i would have paid attention to the review rating. I rate this hotel a one.

The rooms smelled like mildew and musty. Not very clean rooms. You don't dare walk on the carpet with bare feet. Front desk personnel were very hard to get to help you. Personnel were not very friendly. I wish i would have paid attention to the review rating. I rate this hotel a one.

The room was clean but the hotel is old. Looks nothing like the pictures.

The room was clean but the hotel is old. Looks nothing like the pictures.

Quiet. Needs bigger parking. Check-in person wasn’t very informative, but was there to just check-in guests.

Quiet. Needs bigger parking. Check-in person wasn’t very informative, but was there to just check-in guests.

The airport shuttle is always on time, as a matter of fact, he gets there before to assure arrival at airport is on time. It doesn’t matter if it’s raining or cold, he is there to pick you up. He’s very nice and always helps place bags in the vehicle.

The airport shuttle is always on time, as a matter of fact, he gets there before to assure arrival at airport is on time. It doesn’t matter if it’s raining or cold, he is there to pick you up. He’s very nice and always helps place bags in the vehicle.

The room smelled like mildew. We couldn't sleep due to the smell and the bad headache we got and we got sick the rest of the next two days. We were there only for 1 night sleeping since it’s close the airport. The location is convenient but if you have respiratory problems or want a stay for more than 1 night do not go there.

The room smelled like mildew. We couldn't sleep due to the smell and the bad headache we got and we got sick the rest of the next two days. We were there only for 1 night sleeping since it’s close the airport. The location is convenient but if you have respiratory problems or want a stay for more than 1 night do not go there.

Shuttle was on time. Room serves was horrible. The ac unit was noisy, there were roaches in the room. They served the same thing for breakfast everyday, plus the food was cold.

Shuttle was on time. Room serves was horrible. The ac unit was noisy, there were roaches in the room. They served the same thing for breakfast everyday, plus the food was cold.

The room was not clean I found food in the microwave a cup on the side of the bed with chewing tabaco spit in it, old food on the floor, cig burns in the sheets

The room was not clean I found food in the microwave a cup on the side of the bed with chewing tabaco spit in it, old food on the floor, cig burns in the sheets

Below average

Below average

Good

Good

Great

Great

The property was clean and quite , just a little outdated for me.

The property was clean and quite , just a little outdated for me.

Maintained poorly and its says no pets allowed but i noticed some of the guests have pets, very disappointed

Maintained poorly and its says no pets allowed but i noticed some of the guests have pets, very disappointed

I love this property.

I love this property.

The tube in my room was out of service….

The tube in my room was out of service….

We lost power, and stayed at this hotel we had previously stayed before. Was very disappointed how run down it has been. Needs major updating. Room stank of smoke even though it was smoke free. Our clothes reeked of smoke and mole? Mildew? Even kids said the bathtub looked ugly and wouldn’t shower there.

We lost power, and stayed at this hotel we had previously stayed before. Was very disappointed how run down it has been. Needs major updating. Room stank of smoke even though it was smoke free. Our clothes reeked of smoke and mole? Mildew? Even kids said the bathtub looked ugly and wouldn’t shower there.

There were cockroaches in my room

There were cockroaches in my room

Great airport access at a great price

Great airport access at a great price

The front desk person was lackidaisical and seemed impatient. He was sitting in the lobby on his cellphone. Rhe bes was terrible. Felt like we were sleeping on rocks. We have stayed here before and enjoyed the stay. The place has seemingly gone downhill. Doubt we will stay here again.

The front desk person was lackidaisical and seemed impatient. He was sitting in the lobby on his cellphone. Rhe bes was terrible. Felt like we were sleeping on rocks. We have stayed here before and enjoyed the stay. The place has seemingly gone downhill. Doubt we will stay here again.

The front desk staff is rude. They do not honor their word. I was told I would be refunded for one night because my flight was cancelled and I checked in a day late. But they won’t honor that. The staff is rude and when i was checking out there was roach on the curtain.

The front desk staff is rude. They do not honor their word. I was told I would be refunded for one night because my flight was cancelled and I checked in a day late. But they won’t honor that. The staff is rude and when i was checking out there was roach on the curtain.

Our restroom had mold on the ceiling and overall was not satisfied

Our restroom had mold on the ceiling and overall was not satisfied

Good

Good

The rooms were In bad condition stains everywhere it needs a makeover very filthy and things were rusted

The rooms were In bad condition stains everywhere it needs a makeover very filthy and things were rusted

Staff was good and efficient and the best thing... has shuttle to DFW which was most important.

Staff was good and efficient and the best thing... has shuttle to DFW which was most important.

Also, I came late from our reunion and ready to go to bed, and my card key didn’t work. I went to the reception to get help and I have to wait for 30 minutes for the clerk to help me out, he was sleeping and didn’t get up until I keep calling the hotel phone number for several minutes before I get help. Terrible customer service.

Also, I came late from our reunion and ready to go to bed, and my card key didn’t work. I went to the reception to get help and I have to wait for 30 minutes for the clerk to help me out, he was sleeping and didn’t get up until I keep calling the hotel phone number for several minutes before I get help. Terrible customer service.

Ok

Ok

Overall our stay was good. The breakfast offered was very good. Shout out to the hostess who kept the breakfast items well stocked. She is extremely competent and hard working. She kept her area of responsibility clean and well maintained.

Overall our stay was good. The breakfast offered was very good. Shout out to the hostess who kept the breakfast items well stocked. She is extremely competent and hard working. She kept her area of responsibility clean and well maintained.

Solid hotel

Solid hotel

I loved the 12pm check out. Really helped since we were there for a basketball tournament. I loved the 10:30 breakfast and the different options. Everything was good fresh and hot. Overall 4.5 i would definitely stay there again if ever in the area.

I loved the 12pm check out. Really helped since we were there for a basketball tournament. I loved the 10:30 breakfast and the different options. Everything was good fresh and hot. Overall 4.5 i would definitely stay there again if ever in the area.

always enjoy my stay here since I am very familiar with the area...breakfast is always delicious..however need some fruit...front desk is always helpful and smiling..wifi works..comfortable bed..just need to touch up the hotel with a little paint here and there

always enjoy my stay here since I am very familiar with the area...breakfast is always delicious..however need some fruit...front desk is always helpful and smiling..wifi works..comfortable bed..just need to touch up the hotel with a little paint here and there

Breakfast was really good.

Breakfast was really good.

Clean room quiet area

Clean room quiet area

N/a

N/a

Bad breakfast

Bad breakfast

The room we stayed in was not maintained well. There was rust in thw tub and light fixtures. They spray painted the ceiling. The room phone was broken, told the front desk, was neveer fixed. Our room keys kept having to be re-done to open our room door. We stayed there for 6 nights.

The room we stayed in was not maintained well. There was rust in thw tub and light fixtures. They spray painted the ceiling. The room phone was broken, told the front desk, was neveer fixed. Our room keys kept having to be re-done to open our room door. We stayed there for 6 nights.

Hotel is a little run down but the staff is very friendly and nice and really willing to help.

Hotel is a little run down but the staff is very friendly and nice and really willing to help.

The carpet at the foot of the bed was wet from air conditioner and it made my daughter’s purse and bag (resting on the floor) all wet. Beds were comfortable. Reliable shuttle to airport.

The carpet at the foot of the bed was wet from air conditioner and it made my daughter’s purse and bag (resting on the floor) all wet. Beds were comfortable. Reliable shuttle to airport.

This hotel has a lot of wear. A few bare carpet sections and obvious age.

This hotel has a lot of wear. A few bare carpet sections and obvious age.

Cleanness

Cleanness

Ty

Ty

Great stay, large rooms.

Great stay, large rooms.

The place wasn’t bad. Pretty clean. Staff was so kinda friendly.

The place wasn’t bad. Pretty clean. Staff was so kinda friendly.

We arrived late with a posted sign “ be back soon, helping a guest”. Cool…20 minutes later and 2 other guests waiting, my husband reached around the counter to a bell and gave it a firm ring and immediately out pops a young man sleepy eyed and hair plastered to the side of his head…..

We arrived late with a posted sign “ be back soon, helping a guest”. Cool…20 minutes later and 2 other guests waiting, my husband reached around the counter to a bell and gave it a firm ring and immediately out pops a young man sleepy eyed and hair plastered to the side of his head…..

They have tall.yall number program so when yall call to cancel get are money back they want answer. Th rdont refund ur deposits either. Ge tell us to tell yall cancel it know they not answering those call. Cal fro. Different num not with ur business he a swer

They have tall.yall number program so when yall call to cancel get are money back they want answer. Th rdont refund ur deposits either. Ge tell us to tell yall cancel it know they not answering those call. Cal fro. Different num not with ur business he a swer

Even though the property is older and outdated and our chair in our room had a huge stain on it, the hotel itself was very clean as was the dining area that serves breakfast. Staff kept up with it. That made a big difference.

Even though the property is older and outdated and our chair in our room had a huge stain on it, the hotel itself was very clean as was the dining area that serves breakfast. Staff kept up with it. That made a big difference.

Ty

Ty

This was very convenient to the Parking Spot South. Great for a quick overnight stay before our flight. The Texas shaped waffles were yummy!!

This was very convenient to the Parking Spot South. Great for a quick overnight stay before our flight. The Texas shaped waffles were yummy!!

The front staff could not speak English.

The front staff could not speak English.

We paid $50 to them for parking so we could catch shuttle to airport. When we got to turn in room key next morning we were told that we were not registered for shuttle. I tried to explain to desk clerk (,very limited english) we were never told to sign up for shuttle. When it became apparent that we would have to drive to airport I asked for refund of my extended parking. I was given major attitude and he threw a piece of paper with his managers #. He also got into argument with shuttle driver. Would not recommend due to very poor customer service

We paid $50 to them for parking so we could catch shuttle to airport. When we got to turn in room key next morning we were told that we were not registered for shuttle. I tried to explain to desk clerk (,very limited english) we were never told to sign up for shuttle. When it became apparent that we would have to drive to airport I asked for refund of my extended parking. I was given major attitude and he threw a piece of paper with his managers #. He also got into argument with shuttle driver. Would not recommend due to very poor customer service

Excellent service

Excellent service

Good

Good

Easy check in/out good breakfast

Good stay, friendly staff, just showing it's age. Bathroom outlets didn't work

It was ok. Cheap n cheerful. Breakfast was ok too. Not impressed with the disposable plates. Good that it has a shuttle bus to the airport which you have to book in advance.

great location, easy access to everything

Everything is outdated

Very much a motel not a hotel. The pull out bed was not usable as the mattress went through the frame and landed on the floor. The room was old and in massive need of updating. The bathroom was very basic and the shower wall dirty. I would not recommend or stay here again.

This place was dirty and sketchy. I called to talk to someone about possibly setting up shuttle service and the phone just kept ringing off so I called her 800 number. I got through to someone and told him I was trying to contact the front desk so he said he’ll text me the number for the front desk. I said OK thank you. I never got that text so I called the original number back that I was calling before then someone answers the phone hello. HELLO??? What kind of business answers the phone with just hello. So I said hello they said yes. I said is this a hotel they said yes I am like OK. They tell me they don’t have a shuttle service so I said fine and got an uber. Then when I showed up to check in, they asked me what time I would like my shuttle service for the next day. He handed me my key and I said OK we’re room number 403. He says yes. I said OK so where is it upstairs? downstairs? around the corner what? How do you just hand someone a key and then that’s it? Am I just used to a different type of customer service where they usually say OK this is your room number. It’ll be down the hall and up the elevator on this level. I thought that was pretty standard knowledge in the customer experience service business. We get into the room and it’s pretty dingy. My son used the bathroom and says there’s blood on the mat in the shower. I was so creeped out by it that I put our chairs in front of the doors in there.

Not bad for what we paid for. The only annoying thing was to get our key cards reset everyday. The plumbing in the tub was a bit poor.

Rooms were a little outdated, but ok for a one night stay. Airport shuttle runs every hour, and only for certain times.

It was a nice bathroom and rooms were clean.

I liked the location, which was convenient for what we were there for. Didn't like the locks on the doors!!! Had trouble getting key to unlock the door!!

Better hotels in the area

Room was dark and outdated. Wear and tear for sure. Will not be staying here again. Also wanted to bring food back up to our room as we have a baby and toddler and there were signs everywhere saying to stay downstairs. Made it harder as I couldn't put my baby down and be in the comfort of our room.

We come here every spring break for at least one night and we are very pleased with the service, property cleanliness and pool upkeep.

The hotel was dingy, the front desk was rather short when asked questions, and it wasn’t the cleanest. For the price it was fine but I wouldn’t stay again.

Hotel was not bad at all. Reason for the negative review is the gentleman at the Check in. He was very unfriendly even from the time we called to inquire about a possible early check in. He needs to have better manners to guest

I did not like having to get a new key everytime i left the building

All good

Very good location

Good location

Shuttle only runs starting at 5am. So an early flight had to take an uber to airport.

Place needs a MAJOR renovation from the rooms to the bathrooms and even amenities such as the pools and gym area, rooms were not cleaned, i asked to be moved to another room they didnt want to accommodate my request. customer service is poor. both guys at the front desk lack customer service and was rude upon arrival. besides all that, the only good thing was the everyday breakfast.

Close to the airport. Quiet. Rooms have been updated and clean

Horrible place! It smelled like mildew and was a very dirty place! I recommend you do not stay here and spend the extra money to stay at a wayyyy better place!!

This is an economy hotel. Don’t expect a lot.

good for a quick stay overnight or early flight to airport

Great

Done what it needed too

Friendly.

The man at the front desk was very rude. There was also a woman who answered the phone who was rude. Overall the customer service was terrible. Next time I’ll pay more to stay somewhere else that treats their customers with respect. They offer a shuttle service but it’s shared with another hotel. If you’re flying out of Terminal A, be prepared for a 45 minute trip before getting to the terminal.

I loved my room. Very clean and spacious. My favorite part was the little living area

Place was clean and close to airport

they had no cribs, no extra pillows or blankets for the pull out couch bed. Very dirty and wouldn’t stay here again.

Rooms were filthy stains everywhere and staff was rude

The rooms were pretty dated, our shower had black stains on the wall, not like mold, more like shower paint that stained. The breakfast was good. It was a pretty good place to lay our head while preparing for our flight. I would consider staying again.

It was very clean and comfortable.

Very old place-rooms dodgy, old . Clean bed decent breakfast. Bulbs out outside and big light flashing off and on. Not welcoming. Lobby smelled like pot. Door in bathroom peeling apart

I thought it was a nice hotel. Good location to get food in walking distance. Quiet hotel and updated rooms.

Clean good size room, but the mattresses are very uncomfortable you can feel the springs

Great place

They need to work on their shuttle service to and from the airport. Staff was nice, driver was nice. However they share only one van and one driver between three different hotels

Good for 1 night stay. Older hotel, but it was clean and convenient for the price.

First time and last time

Everyone was nice

Excellent service

Nice

Super close to DFW airport! Short 9 minute drive and super easy to navigate!

This is hotel to stay for a couple of nights.

This hotel sits back off the highway adding to the peace and quiet. The room was clean. Everything worked. Staff was helpful.

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Very old, outdated and dirty. Desk chair covered in children’s stickers, multiple non functioning lights, multiple water stains and cracks and half patch jobs on the ceiling. Not dusted regularly. Even for a one night stay it’s a gamble.

Was exactly what i needed at a good price

Dryer doesn’t work. Office personnel doesn’t care

Great place for a reset and relaxation

Very good and comfortable.

Room keys never stayed programmed. The staff is so used to it they don’t even verify your room number. Anyone could probably walk up with a key and give them a random room number. Dirty, unkept property. Never made beds. Place needs some maintenance and a remodel. Wouldn’t recommend ever.

Very nice for the price