Extended Stay America Suites - Columbia - Northwest/Harbison

I cannot say enough about the staff here! Ms. Amanda, Ms. Kitina and Sir Max were beyond outstanding and responsive. Every single request was met with professionalism, kindness and speed. Check-in process was super easy. The in-room suite was really lovely. We loved having a separate living space and kitchen space and bedroom space. Our room overlooked the pool and it was a nice view. While we didn't get to swim, the pool definitely appeared cool and was well enjoyed by other guests! The hallways were clean, the gym and laundry rooms also appeared to be very clean. Our room seemed fresh and clean, minus the small bathroom issue. A little searching for the hair dryer though. I eventually found it in a drawer near the bathroom. I would have definitely preferred a small oven versus a dishwasher under the electric stove. It was also a little bit difficult having to request items like dishes, silverware, coffee pot, etc. I was disappointed that their morning service only included grab-and-go snacks. Apparently, their coffee maker went on the fritz and they were waiting on a new one to come in. While they immediately got me a coffee pot, we still had to go out and purchase coffee and filters. Not a big deal! (To be fair, they did provide Maxwell house filtered coffee pods for the small coffee maker.) We did find a couple of bugs, but that is to be expected down south in the summertime! Particularly right after the exterminator had been there for scheduled maintenance. We also had a few pieces of dog kibble in our bathroom, which was responded to immediately by the staff! The bathroom shower wall did appear to have what looked like, potentially, some dried toothpaste gobs? It looked too thick to be soap or shampoo.

Front staff is always very friendly and helpful Needs a lot of upgrading

They didn’t have any dishes, utensils, pots or pans in the room to eat or cook on (which is the purpose of having a kitchen) They don’t offer breakfast. We found two roaches in the room. We had to pay $1 just to use the room phone (that was funny lol) The shower was dirty. Should I keep going? ……

We had to stay for an emergency in our home. We were pleasantly surprised at how clean and nice the hotel was. Despite the age of the building.

High

Accommodating and professional staff

Accommodating and professional staff

Very good

Exceptional

I definitely appreciate the affordable cost. However, there needs to be some serious renovations and upgrades to rooms and service. I had to stay for a week and there is no house keeping at all. You have to exchange what you have for fresh towels and linen at the front desk. It says breakfast is included which was the main reason I selected this hotel, so my son could eat before school.! They only have a grab and go and that was very disappointing and inconvenient for us.!

It was gone for the time we stayed

It was spacious and had a recliner which was very comfortable. Good price. Close to where we were visiting We saw a couple of bugs in the bathroom and vanity area. Not sure what type. No breakfast like a hotel would have.

It was spacious and had a recliner which was very comfortable. Good price. Close to where we were visiting We saw a couple of bugs in the bathroom and vanity area. Not sure what type. No breakfast like a hotel would have.

Charged for everything but provided nothing except packets of oatmeal, grits, coffee and muffins 😭even had to take out your trash. Over priced for sure

Exceptional

We have stayed here before and had no issues. Clean, convincing, great quality for the price. Our “non-smoking” room had clearly been smoked in. We checked in late so by the time we got to the room and noticed the smell, there was no desk clerk on duty. The smell was overwhelming and we had to wash everything that was in the room when we returned home. The cigarette smell was overwhelming.

We have stayed here before and had no issues. Clean, convincing, great quality for the price. Our “non-smoking” room had clearly been smoked in. We checked in late so by the time we got to the room and noticed the smell, there was no desk clerk on duty. The smell was overwhelming and we had to wash everything that was in the room when we returned home. The cigarette smell was overwhelming.

No lights in the room

I didn't eat the breakfast I thought it would be a fill course breakfast but it wasn't. Everything could've been more cleaner the sheets were dirty and the room had a bad smell when we entered I had to buy air freshener and spray to sanitize the room that wasn't good it literally pissed me off.

I didn't eat the breakfast I thought it would be a fill course breakfast but it wasn't. Everything could've been more cleaner the sheets were dirty and the room had a bad smell when we entered I had to buy air freshener and spray to sanitize the room that wasn't good it literally pissed me off.

The room was very spacious. We were here for 3 days and 2 nights for my daughter’s basic training graduation from Fort Jackson. The staff was amazing especially Ms. Amanda, she was there when we checked in late at night, we drove from Wisconsin, she was the sweetest and very helpful the days we were here. There wasn’t anything I can think of that we had any issues with.

The room was very spacious. We were here for 3 days and 2 nights for my daughter’s basic training graduation from Fort Jackson. The staff was amazing especially Ms. Amanda, she was there when we checked in late at night, we drove from Wisconsin, she was the sweetest and very helpful the days we were here. There wasn’t anything I can think of that we had any issues with.

You have to pay to use the utensils, you have to take your own trash out, elevator hasn’t been inspected since 2022, staff isn’t available after 10.

This place seemed deserted. Wont be booking here again.

Everything was good

The staff and it was clean and comfortable. Everything was good

Very good

Good

The bed was hard and the shower was nasty. The room smelled very musty. The breakfast is only nutrigrain bars, muffins, oatmeal and coffee. I was surprised with hidden deposit fees which I was not informed of before my stay. The staff was friendly though. This was my first and probably my last time staying at this property.

Water was cut-off for four hours and I could not take a shower. Breakfast is not breakfast. It's fruit roll-ups and coffee with grounds floating in it. There's wifi interruptions, there's no business center or printer. It's perfect for a crew of foreign workers as many guests were. Not a place for a business career oriented person. With wifi interuptions, no water for four hours 8am-12pm, no printers etc. it's not suitable for a person whose traveling for business. Great if your a construction company.

The woman who check us in was the high point. She was awesome. However, we didn’t feel safe, the rooms were dated and dirty. I was up most of the night checking on my vehicle and felt like I had to put a chair in front of the door for safety.

Didn't try breakfast but location was good No smoking room smells like people smoke in bathroom ?

It was great

Great

The staff was accommodating, kind, and very good with customer service, they were able to answer any and all questions I had during my stay.

Great

PLEASE GET BETTER BEDS!!! Hotel wasn’t that bad of a place other than having to listen to everyone screaming every morning going down the hallways to my vehicle.

Ok. Not great but ok

Friendly people working there

Great stay and good price

Nice price and good stay

The staff was really nice and was very accommodating. We got into the first room. We only booked one room, but that first room smelled of smoke and mildew, and so we came downstairs and brought her the workers the keys and explained to her that it stunk in the room really bad and then she gave us another room and that room had carpet on the floor that had white white substance in it, which we don’t know what it was so we came back out of that room and said that we were not gonna stay here and she was so amazing to be able to give us our money back, but I had to wait 3 to 5 business days it’s not for me. That hotel is not for me or my family traveling. I did not know but it’s for like maybe local people looking for an extended stay it had a kitchenette. It has all the amenities just wasn’t very clean and I don’t want to take that away from the service desk person because she was amazing and I appreciate her being so helpful to us.

Room clean

You couldn’t beat the price for a quick one night stay while traveling.

Nothing much, ready staff and familiar family events

Yes it was clean the staff was great

Wonderful stay!!! Will stay again! Hidden Gem right here in Irmo!

Clean rooms very nice people work there

Room smelled like musty feet. Was to have a pull out couch, there was none. Stained sheets. No items in the kitchen as stated to cook with. Ohhh and don’t forget the $100 surprise security deposit! Not worth the $132 if you get in late you have to call the company from phone at the door?!? After 14 hrs on the road definitely not what we wanted to walk into 🙄

It was quiet and clean. Professional staff at the front desk. I was not bothered by other guests like at other hotels that were noisier. I liked my room and I like how the bed is not right next to the door and the hallway.

AC Unit struggle to keep entire room cool so we had to lower to 64 to keep bed area which is away from AC cool.

It was comfortable for us.

I would stay there

Lack of communication - fire alarm at 6am and no staff present to communicate issue.

Avoid this place. The hallways stink so bad. There was garbage on the window ledge. The rooms were okay, just didn’t feel clean. The lights in the room were the CFL spirally bulbs, and kept flickering,and there was no light at all in the living room space. The elevator was sketchy and bouncy and the doors acted like they weren’t going to open. There’s not front desk staff after 10 pm.

Awful stayed for 1 month never received housekeeping. My pets got fleas while staying at this property when management was told they totally overlooked it and NEVER showed concern. When I checked out they kept half of my deposit and claimed my two small dogs left MASSIVE hair in room which is not true. I asked to do a walk through w/management before I checked out but no one did so and I was told I would get my deposit back and to not worry. This place is total Gary weed smoke in hallways and no one cares but ALWAYS find a new price to charge you.

The woman at the front desk completely made my stay! Say hi to Max for me!

My family and I had a nice stay. Everything was clean. Staff was polite and helpful.

Wasn’t anybody to help for the checking out. Cart to transport our luggage were locked up somewhere and nobody can help us. We have to carry our luggage by ourselves from the four floor

Great

I recently had the pleasure of staying at the Extended Stay America in Irmo, South Carolina, and I must say—it exceeded all my expectations! From the moment I arrived, I was welcomed with warmth and professionalism. The staff went above and beyond to make my stay comfortable and worry-free. A special thanks to the entire team and the property manager for maintaining such a high standard of hospitality. This location is now truly safe, sanitary, and special. The cleanliness of the rooms and common areas was top-tier, and it’s clear that great care is taken to provide a secure and welcoming environment for every guest. Whether you're in town for a few days or a longer visit, I highly recommend this location. Thank you again to everyone at Extended Stay America – Irmo. Keep up the amazing work

Sleeper sofa was dirty. Beds were small. Check in clerk had her dog sitting on the counter. Rooms stink.

Rooms were older and they tried to update them. After dark found roaches running on counter on the last night we were there. Will not return. Staff was really pleasant and friendly.

Showed up at 10:30 after traveling for hours. Tools someone 30 minutes to come to the lobby to let us in to our room. We had screaming and tired kids in the car. The rooms smell horrible.

This is the terrible company in the world 😠 😡. D'ont try to book this hotel because everything they put on the site is wrong. I didn't even sleep there because the place they give to people looks like it has been abandoned long time ago. I thing they are scammers. Don't give them your card . I made that mistake they charged me over $100 and I went to pay another hotel $1,000 emergency because of the lies of this people 😠 😡 .run away from this called hotel that doesn't exist. I don't recommend to anyone before the come cry 😢 . I warn you guys don't try. If there was a zero 🌟, is the one I should give. I still gonna post it on all my media to save people money and times.

Me and my family received great customer service and quietness while in our room.

Very nice proper and great people that work there

Rude receptionist.

Now, for the rest. NO COFFEE anywhere in the building. No coffee pot in room, no free coffee in lobby. Cutlery had to be rented, no breakfast, towel policy is ridiculous. Bare bones hotel. We did notice a delivery of TVs came while we were there, maybe upgrading? Also, this place is pet friendly, which I like BUT twice I came into contact with a girl in the hall and elevator with a viscious dog. I thought the leash was going to snap it was pulling so hard to get to us. It does seem like people are living in this hotel and there were a lot of shady characters. I didn't feel completely safe. Definitely would not recommend.

Desk person Amanda went beyond her duty very pleasant professional helpful excellent service..April house keeping only one working on the day of my stay working her tail off with a smile..rooms clean and smelled fantastic.. pictures don't do room justice I had living room kitchen in one room in separate room bedroom and bathroom 2 separate TV's I actually could live in that room #219..cracker barrel right next door..I will be staying here again thank you Amanda and April for such a great stay!

Had very good stay I would recommend them

good

This is a great hotel with a minimum problems for one my room had a problem where the tub water wouldn’t turn on and if they had another room available they would have gave it to me they were so kind about the issue and for another they had no working elevator

The staff is always absolutely fabulous. It’s a very dated building with obviously old furniture and equipment (bath tub/shower dingy/worn, curtains/lamp shades old/worn, everything just kind of rickety,) but the price point is low enough that we’ve always felt like it compensated. Prior to this stay, with the politeness of the staff and the fact it was clean but dated, we felt it was still worth it. However, this time we were on a floor that the majority of rooms were very obviously lived in full time. So it was a different environment. People’s clothes strewn about in the hallway, there was even something that appeared to be a bloody pillow, people playing loud music and arguing in the middle of the night, kids running up and down the hallway, there were roaches in our room and finally, the wash cloth that was supposed to be clean, had someone’s short, black hairs all over it. Again, the staff were wonderful. However, I don’t think we will be returning after this visit

Room is nice. No dishes unless you pay. No coffee maker. 2 towels and no more unless you pay. Want you to take your own trash to the dumpster. No early check ins or late check outs.

Great service

Staff was lovely and the propery was clean and well-furnished. However, they have changed to a "select" hotel. No coffee or breakfast (and no coffee in room), no ice machines, and only vending machines instead of the pantry most extended stay hotels offer. The WORST is that they no longer provide any kitchen utensils, dishes, or tools. You have to purchase them. And if you want clean towels in less than 7 days, you have to pay to exchange them!

No blow dryer, had to rent kitchen supplies or dishes and other cooking utensils. Bathroom door kicked in and stains on carpet

liked the beds; they were clean and felt new. Didn't like the old, over used furniture. The lights and phone were not working, no remote in bedroom. No trash can in kitchen. Staff was helpful and speedy with correcting the issues.

Customer service was 5 stars . They took there time but was so helpful and respectful and tired to answer all my questions. I have only 2 complaints the 3 floor had an awful smell. The water pressure was not good but the ladies up front gave me the reason why due to a busted pipe. Overall I really enjoyed my stay.

This was my second stay in the past 2 months and it won’t be the last! Very convenient and quiet area!

Very nice area, quiet, very convenient to all types of stores. Our room (2 bedroom) had way more space than we anticipated! They only had muffins and granola bars for breakfast and also no ice machine. Overall very nice and I’d recommend it!

Staff was friendly and nice. Made my stay enjoyable

When I first arrived I discovered there was no bathroom in the lobby. Once in the room it smelled clean but in the morning there were several roaches in the bathroom. I made the mistake of leaving my luggage on the floor so hopefully I did not take any roaches home with me. Both front desk staff were very friendly and accommodating. There was also no ice maker in the hotel. There were ice trays in the freezer which I filled up at 9:00pm when I arrived and they were almost frozen when I left at 9 am. They provided instant oatmeal, muffins, coffee and tea for breakfast.

Room was clean and bed was comfortable. However the ac unit did not work well at all. After night 2 of sweating and being unable to sleep i went to the front desk at 2am aaking to switch rooms. I was told to come back after 7am! I explained i am a travel OR nurse there for assignment and had to be at work at 0630 sp 7am wasnt an option. She stated she didnt know how to switch my room and id have to call the manager. The # on the managers card was the # to the front desk.....i was told the maintenance man looked at the unit and adjusted the intetnal thermometer. It cooled off maybe a couple degrees that day. Finally on my last day i was offered to switch rooms after calling the desk 3 times. Amanda at the front desk was amazing. Room 420 needs to have the ac unit replaced.

Destiny was our check in hostess and she was very pleasant and helpful. 👍 The hotel however, was sketchy at best. We rented a king suite and we ended up being in the basement which was the first floor. The room was spacious and comfortable but the breakfast was non existent. (No hot breakfast just a packaged muffin and a small granola bar. No coffee.🙁

Easy check in and clean.

They longer breakfast time No ice machine.

This place was awful. The suite was filthy dirty- the floor hadn’t been mopped- maybe ever. My kids’ socks were black after walking around the room for just a few minutes. The door to the bedroom was off of the hinges so it didn’t close. No batteries in any of the remotes. No overhead lights or lamps in the living space so you couldn’t sit there after dark. The knob on the faucet fell off. The entire hotel smelled of weed. The staff person who checked us in was pleasant but she shared that there is no breakfast and that they falsely advertise. Even the hotel TV ad boasts a free breakfast just like home- that’s only if you eat a Nutrigrain bar and instant grits. We tried to get a cart to check out this morning and there were no staff members in sight. Most of the time they just put a sign up on the counter that they were out and the phone was off the hook. No one arrived until 6:30 today for check out and then they couldn’t print a receipt. I shared all of these complaints with the staff person and didn’t even get an “I’m sorry.” Do NOT choose this hotel.

I enjoyed my stay. Only complaint was I had to kill few bugs.

The staff was not accustomed to working with a business traveler. This hotel largely caters to unhoused families. The police were in the lobby on a call when I arrived. They assured me that it was safe to check in. My week's stay was not terrible, but the staff was rather curt with their communications and seemed more accustomed to shutting noisy people down than to being helpful and providing the little courtesies that make business travel more agreeable. When I asked to speak with a manager, I just got the run around. An Expedia rep called and asked for a manager and also got run around. The "grab and go" breakfast was packaged muffins, cheap granola bars, or instant oatmeal and coffee. That was all. No fruit, no bagels, no juice, no water, no anything else. There were lots of families with lots of kids and lots of dogs and lots of noise.

I did not get a chance to stay here as my reservation was canceled , the lobby was closed ,no one was there to speak with me left out in the cold with four young children try to find another room on a holiday weekend which took hours to find another one as hotels.com would not help locate another one.

The hallway smelled like weed and I had a headache. The people upstairs had children the were jumping. The people in the next room were loud until 4 in the morning and I could not sleep. Checked out at 6 am and complained to the front desk. I will not stay here again.

Beds were comfortable and while you can see some use in the appliances and tub they were clean and the room is spacious i would definitely stay again the front desk clerks were so sweet and friendly i really enjoyed my first night so we stayed a 2nd night come visit they're great here

Most hotels in the area are good and have good stuff, but this one is probably the worst. After time consuming check in, we entered the room where found dead ants in the bed. While in the kitchen area, I saw a cockroach scatter from the microwave. The bathroom was cramped. When checking for more possible bugs, can tell the place was not dusted in awhile.

Not bad for the money.

No idea under construction. Hotel is dirty. To expensive. Disappointed

Rooms were not clean, used towels in the bathrooms, and smelled strongly of aerosol spray.

The night staff was really nice and helpful. But I have never been called on my checkout morning an hour before checkout to tell me when checkout was. Just found that rude.

To top it off these was no hot breakfast. The only offerings were stale muffins, cereal bars and Luke warm, weak coffee. So, we had the added expense of another meal. We paid a premium price and all we received was a large, dirty room devoid of necessities. We will not book here again.

It was ok, but I think next time I would rather stay in a place that offers a continental breakfast.

dated

This is a really nice place and way nicer than any extended stay I’ve been to before.

Bugs in room, hole in carpet. Staff was nice but place felt dirty.

I had to make a last-minute change from a HORRIBLE hotel across town. No problem, I logged in to my app and found that there was a vacancy at Extended Stay. When I showed up, the doors were locked to the lobby. No worries, it was late when I switched hotels. I called using the hotel-provided phone outside the lobby door. An employee came out the door with his tablet and started to check me in. Instead of smooth, that transaction was miserable. I was told that my reservation did not come through in their system and that there were no vacancies even if I had booked it through Hotels.com. After 15 minutes of trying to get into my room and double checking the system, I ended up having to book another room at another hotel (The third time's the charm - the Residence Inn was an amazing stay with absolutely no problems, FWIW) When I tried to get my money back they called me a no-show to Hotels.com. I received no refund. I ended up paying for three rooms from three different hotels in Columbia, but only got to use one room. I am sure that this is a good hotel with good staff, but my experience was absolutely rotten, on top of an earlier rotten experience across town.

Very outdated. Wasn't worth the money.

Needs updates, rigged repairs were present throughout.

As promised

Nice

Staff was very friendly and helpful but properly needs to be updated. Properly is very dark and "smells". I expected at least a coffee maker in an extended stay. There was no coffee maker or dishes, utensils,etc. Properly seems to cater to month to month rentals where people bring their own supplies and "move in" rather than to travelers.

This property is way overpriced and needs a major facelift.....U couldn't get clean towels until they did laundry then u picked them up at the desk with your room number on a garbage bag at the end of the day, also breakfast was ridiculous a granola bar and coffee nothing else and if u were past 9am u didn't get anything!! There were many cracks in the walls, alot of rust in the bathtub drains just very trashy over all!!!!!

I DIDNT LIKE THE PRICE TO EXTEND FOR ONE MORE NIGHT!

Not a spoon or a pan. Nothing to wipe my hands and no dish soap. Bathroom faucet was broken and there was a huge crack on the wall in the shower. Floor was dirty and lifting. Microwave was taken off the wall.

Nice and easy check in, staff was very nice. I wish there was in room coffee and some dishes.

Front desk people were super helpful and the room was nice and big for our extended stay.

The staff is excellent Katrina is the best I give them 10 thumbs up

Check-in was good, friendly staff. Room was like an apartment, plenty of space and had everything you need. My daughter slept on the king bed, I took the sofa couch and we had a great nights sleep. It was clean, quiet, smelled good. Wouldn’t hesitate to book again!

How helpful and friendly the front desk staff were

The hotel was clean and the service was very good. The breakfast is quite limited but what was there was good. The front door, pool, and a couple of doors did not work. The area had so many places for us to go to that we had a great time. The pool was fixed on our last day. We really enjoyed playing there. It was clean and a good size. The staff was very helpful and pleasant.

Room was not clean and there were bugs in the bathroom

No one was at the desk when we attempted to check in, no bell or number. Had to find the hotel number to call and get someone. Outlets were in poor condition, bathroom door was difficult to close. The hotel smelled. Only good if you’re looking for a bed, which was comfortable

Greeting at hotel was lovely, the front desk receptionist was very nice. The hotel had an odd smell and in the room, it was sparcely furnished in the living area. The building is old and it showed.

shower pressure sucks 4 out of 10 stars

The back door on the first floor need to be fix…. Anyone can get in without using a key card

The bad: the pet fees are exorbitant. $25 per dog per night but the hotel doesn't really provide any value for that charge - the pet waste station is instead used as a trash area and isn't restocked with waste bags, and the ground is littered with cigarette butts and liquor bottles. So many services are "out of order" - vending machines, washing machines, elevators. The ugly: no security. Besides the elevators and vending machines and laundry services being out of order, the exterior entrances "require" your room key to enter but they're all broken. Anyone can just walk in any entrance and nothing will stop them. Also, people *live* here and it's pretty gross. Overall, you get what you pay for...unless you have pets.

Great customer service at the front desk!

Front desk was excellent. She was so helpful and sweet.

Clean rooms with very friendly staff

Paid for a 2 bedroom suite, got a 1 room efficiency with 2 full beds. No refund or discount. Room was bare, no dishes, no waters, no ice maker in facility.

Woke up with no power and couldn't take a shower water had no pressure

I wish I knew before I got there that you would have to ask for the dishes to eating and cooking. Also wish there was a coffee pot in the room so I didn’t have to go to the lobby for it

This place is ok... The rooms are nice a spacious but definatly bare minimum as far ammenities (bar of soap & shampoo). Had a nice lanolium floor but when I wiped up some water my dog spilled I realized how dirty it was. Not hard to mop a floor inbetween guest. "Grab and go" breakfast is a joke and coffee was so weak. Bed was descent and clean. Furntiure needs undating lots of dings and chips. Hallway was so stinky not sure if someone was cooking or garbage.

I stayed at this hotel the previous night and there wasn’t any coffee maker in the room, no cups or silverware.

Toilet over flowed first time used. Went all over floor. I cleaned it up needed more towels asked at desk 3 times never got cleaned or more towels

It was just for a little family treat to give us some well deserved rest relaxation and 1 on 1 time to just do awesome family time it was so nice and quiet ! We will do this again really soon

This property was close to where I work at and has great restaurants nearby. The facilities were clean and quiet. The front desk staff was very welcoming and friendly. I would stay there again.

We walk in and are waiting behind two other couples that were already waiting excruciatingly long including a couple that did not even have a reservation. Once I finally made it to the desk it was chaos since the person I talked to earlier had not shared any of the changes she had made with the evening agent so the original room ( the one not available remember ?) was the only one showing up. Nothing showing up for the two rooms I was now supposed to have. I will be blunt with another issue … There was me at the desk and another older white lady,…. By this time it is already almost 6pm! No extra help called for. Two other black couples walked and immediately help was called for and she even tried to bypass helping the white lady who was next. Reverse racism at its best.

When I arrived the system was down and there was a note at check-in for me saying that they overbooked the room that I booked but they gave me two rooms beside each other and I only had to pay for one I had to wait awhile to check in because the system was down but the check-in clerk was very friendly while I wait

Women staff were very helpful and nice, the one man couldnt be bothered. He let us stand there for 20 mins while he smoked and played on his phone outside. Then outside again when checking out, felt like we were putting him out to check us out and get receipts. He would be the reason for not going back.

The check in staff was wonderful. The room was clean except for a bug I saw. When I reported it to the front desk, I was told they were spraying this coming week. Maybe the staff could have apologize..

Dislike: Rooms facing Lake Murray Blvd. are very noisy from loud cars and trucks. Breakfast items were all carb. based.

There were some weird noises at night, also no dishes and no coffee pot in the room unless you ask for all this at the desk. The staff was nice. Cracker Barrell is across the parking lot so that was a plus.

All the staff we came across was very helpful and friendly. It was very appreciated to have people who were kind and generous with their time. The facility needs a little update (the bathrooms and toilets specifically), but they keep it clean so that helps. I wish the breakfast included something other than granola bars and muffins, and maybe had options for bagels and fresh fruit. Although, given all the covid restrictions, I feel like your hands might be tied a little in that area. Lastly, and this is a personal preference more than anything, move the cigarette catcher away from the doors-specifically the side entrances. Its a little off-putting to walk up to the door to the hotel and smell nothing but stale cigarettes.

The hotel website states there is breakfast, but coffee, oatmeal, granola bars & muffins is not breakfast. There were bugs in my room & when i told staff the answer was "you're not going to find a place that doesn't have them". Not enough towels in the room & when asked for more, we couldnt have them. Theres bo ice machine but the front desk has small bags of them but those are rationed also. Wont stay here again ever & i should get my money back.

The entire hotel smells like smoke despite saying the rooms are no smoking. It's awful.

The light in the bathroom took 10 minutes to come on plus i had to hold the stopper to drain the water out the shower also whoever cleaned that room didnt check under the bed it had trash and other people clothing under there

When we arrived the only available room had furniture that was chewed up by pet of previous guest!!!

Filthy, smelled, windows broken, crack heads in the hallways. Expedia, you advertised breakfast included, they didn’t even put out coffee. I will have a hard time trusting your reviews!