Holiday Inn Express Washington DC - BW Parkway by IHG

Exceptional

Very clean. Property seemed new. It was quiet. We slept well. Breakfast was excellent. Elevator was a little slow, but not too bad. Also, as in many hotels, the labels for the shampoo/conditioner/body wash dispensers are hard to read in the shower.

The personal is extremely attentive and careful. We highly recommend this hotel. We are traveling in a family.

Superb

Nice clean room, friendly staff , yummy breakfast to start your day and ample parking. Pool was under maintenance. Thanks

Excellent staff. Very clean accommodations.

Staff serving bkfst was very cordial and caring. Breakfast was very limited; Quality of food was OK. Space was very tight in bkfst rm. Front desk staff was standoffish, not very cordial. Very to the point.

Staff serving bkfst was very cordial and caring. Breakfast was very limited; Quality of food was OK. Space was very tight in bkfst rm. Front desk staff was standoffish, not very cordial. Very to the point.

Exceptional

Clean and great breakfast

Exceptional

Superb

Great deal nice place. Would recommend

Convenient location. Comfortable stay The breakfast could’ve been more versatile

Convenient location. Comfortable stay The breakfast could’ve been more versatile

Breakfast was good and parking was easy.

Exceptional

Everything Nothing

Everything Nothing

Yes, the breakfast was fresh and the parking was great!

Staff at front desk

Staff at front desk

Very good

Very nice property in a great location especially if you are not driving. Lots of food right across the street and down the block. Walkability 10/10 N/a

Very nice property in a great location especially if you are not driving. Lots of food right across the street and down the block. Walkability 10/10 N/a

The Check-In process was not a pleasant experience! First time I was given keys to a room which was already occupied and 2nd time to a room which was being cleaned! Apart from that, it was a good experience.

The Check-In process was not a pleasant experience! First time I was given keys to a room which was already occupied and 2nd time to a room which was being cleaned! Apart from that, it was a good experience.

Plenty of tables to sit for breakfast.

Excelente opción

Enjoyed our stay. Will stay again in July. Pam Hammond was outstanding and had wonderful customer service. Hope to see her again when we return in July.

Exceptional

Staff very friendly. But breakfast was terrible. Only 1 small trash can in entire room. Room service apparently does not come every day. And a/c unit was not working properly.

Clean room, good parking and breakfast

Very good

Exceptional

Exceptional

todo perfecto

Super friendly staff, clean comfortable room, shower was nice, breakfast was good-nice variety and changes to hot dishes daily. Have stayed twice and would certainly stay again.

Motel was very nice. Room was clean and comfortable. Only issue i had was i asked for clean towels to replace the dirty ones used the day before and i never received them

The stay was great, the receptionists were so sweet and quick with check-in & check-outs. The breakfast was great, eggs, bacon, sausage, pancakes, fresh fruits and a mini fridge of yogurt/milk/butter/cream cheese. If you love fast food and a mini walk, it's right across the street with many options. All the best to the hotel and I'll definitely come back again !

Clean room, but a bit of a weird smell. I did have trouble connecting to the wifi, however the front desk was very prompt with helping me sort out the issue. Breakfast was decent. Staff was extremely friendly. Seamless check in and check out process. (Cynthia was great!). I would stay here again.

Everything was wonderful. Customer service, cleanliness, breakfast, staff. My daughter and I really enjoyed our stay. Thank you.

Room was okay.

Exceptional

The stay was good.

Great staff great breakfast

Pleasant

The hotel was so easy to get around and the staff was amazing and helpful! Parking was also easy and breakfast was great. I love the location of the hotel too.

Great stay 10:10 love it staff was very helpful .

Cool room

Just farther from DC downtown that i thought

Exceptional

Good experience

Exceptional

Clean, quiet, good breakfast Front desk staff coverage was a little funky but they were very nice.

Clean, quiet, good breakfast Front desk staff coverage was a little funky but they were very nice.

Good

Everything Nothing

Yes

Check in was easy going the room was very clean and the breakfast was very good ! Definitely would stay here again next time I’m near ! And also all fast food restaurants and stores are nearby which was a plus !

Check in was easy going the room was very clean and the breakfast was very good ! Definitely would stay here again next time I’m near ! And also all fast food restaurants and stores are nearby which was a plus !

Clean and lovely

Clean and lovely

Customer Service

Nothing

El hotel extremadamente sucio, entraron a la habitacion cambiaron toallas y no acomodaron camas, la recepcion era la cosa mas sucia que puede existir, mal olor, no lo recomiendo.

El hotel extremadamente sucio, entraron a la habitacion cambiaron toallas y no acomodaron camas, la recepcion era la cosa mas sucia que puede existir, mal olor, no lo recomiendo.

The location was great, the staff were super helpful and personable! Also the pillows were incredible, I have not slept so well in hotel in a long time.

Excellent

Excellent

Clean rooms, friendly staff and good complimentary breakfast!! Parking lot was full of ice and snow

Great staff

Clean and private it was great

Clean and private it was great

Staff

very clean room. service good. Breakfast delicious. Recommend

very clean room. service good. Breakfast delicious. Recommend

Everything is perfect and the Cintia in the front desk was excellent costumer service for us.!! Thank you for all staff.!!

Everything is perfect and the Cintia in the front desk was excellent costumer service for us.!! Thank you for all staff.!!

Nice place

Nice place

Clean, good breakfast,and nice workers

Clean, good breakfast,and nice workers

Was good

Was good

The room was clean and comfortable. Excellent staff (front desk and housekeeping). The breakfast buffet was excellent. The staff was great at stocking the food at all times.

The breakfast foods were good and dining area clean

Room was infested with lady bugs Parking and cleanliness

Everything was good and everyone was nice people.

Everything was good and everyone was nice people.

Yes.The room was clean.Staff was good

Yes.The room was clean.Staff was good

Staff person did not deduct $50 às promised, àñd she d ìd not email my payment receipt to me as promised.

Breakfast was nice and beds were comfortable. Very clean room!

Breakfast was nice and beds were comfortable. Very clean room!

The room was clean and well equipped, the staff was ffriendly and accomadated my early arrival and a room preferance.

The room was clean and well equipped, the staff was ffriendly and accomadated my early arrival and a room preferance.

I must admit that the breakfast was excellent. The choices were diverse and the food were very delicious. I was very impressed.

I must admit that the breakfast was excellent. The choices were diverse and the food were very delicious. I was very impressed.

It was a good stay!

It was a good stay!

Great

Great

It was clean, the beds are of good quality- very comfortable and supportive, breakfast was very good; lots of variety. It was fine, no real problems, with location, typical highway hotel pull off. I am having trouble pulling up my final bill. I know that possibly it takes a day or two longer since they make sure there is no issues with the room, once guests depart and then refund the $50 to ensure such. I am hopeful either today or tomorrow it will be sent to my email.

Room was clean, staff was great

Room was clean, staff was great

The room was clean and the staff were very professional.

The room was clean and the staff were very professional.

Ms Cindy went above and beyond during my check in process. There was an issue with my reservation and she quickly resolved it.

Yes

Yes

Yes

Yes

Very clean

good

Staff was very courteous!!!

Staff was very courteous!!!

Breakfast have a great variety. Staff was very friendly and helpful. Parking was easy.

Breakfast have a great variety. Staff was very friendly and helpful. Parking was easy.

The room was spotless and the staff very friendly.

The room was spotless and the staff very friendly.

there was food and a gas station walking distance. Breakfast was outrageous. Like no offense but do not eat that breakfast lol

Didn't have breakfast. Never stayed there.

Didn't have breakfast. Never stayed there.

We like the place. Stayed for a redakins game about 15 minutes from the stadium

We like the place. Stayed for a redakins game about 15 minutes from the stadium

The room was decent and the staff were courteous.

The room was decent and the staff were courteous.

The employees were so nice!

The employees were so nice!

Clean,comfortable and affordable Small parking lot

The toilet was not cleaned. Television powered on with the remote control but would not allow me to select a channel.

Convenient to the stadium.

Convenient to the stadium.

Clean rooms, good breakfast. Lobby renovation and first floor renovation in progress, but workers trying their best to keep the areas tidy.

Clean rooms, good breakfast. Lobby renovation and first floor renovation in progress, but workers trying their best to keep the areas tidy.

I really liked the staff and the fact there was all my shopping, food and gas needs close by.

I really liked the staff and the fact there was all my shopping, food and gas needs close by.

Weird parking lot

Weird parking lot

Great price, clean room, nice staff.

Great price, clean room, nice staff.

The parking was very safe didn't have the breakfast

The parking was very safe didn't have the breakfast

The staff were so helpful and very nice.

The staff were so helpful and very nice.

The carpet in the room was dirty, damp & soggy.

The carpet in the room was dirty, damp & soggy.

My two day stay was excellent. Clean room friendly and knowledgeable staff

My two day stay was excellent. Clean room friendly and knowledgeable staff

The one negative is that you need to drive or walk along a very busy road to get food.

The one negative is that you need to drive or walk along a very busy road to get food.

Pamela and Ahnora have great customer service! They always have a smile and be try pleasant. The hotel is clean and in a central location for me to get to the places I need to be. In addition, the ladies responsible for breakfast are always so sweet and helpful.

Pamela and Ahnora have great customer service! They always have a smile and be try pleasant. The hotel is clean and in a central location for me to get to the places I need to be. In addition, the ladies responsible for breakfast are always so sweet and helpful.

Nice place to stay with in budget

Nice place to stay with in budget

Night check in clerk was barely civil. Bedding and pillows were wonderful. Room was clean and comfortable. Unfortunately, I had a desiel truck engine outside my room for most of the night that kept waking me up. Good breakfast and the woman who was responsible was friendly and helpful.

Night check in clerk was barely civil. Bedding and pillows were wonderful. Room was clean and comfortable. Unfortunately, I had a desiel truck engine outside my room for most of the night that kept waking me up. Good breakfast and the woman who was responsible was friendly and helpful.

The staff was so friendly and accommodating. The room was spotless! Comfy beds and working tv.

The staff was so friendly and accommodating. The room was spotless! Comfy beds and working tv.

Clean and great customer service. We come to the area multiple times a year so this is the hotel of choice.

Clean and great customer service. We come to the area multiple times a year so this is the hotel of choice.

Plenty of food option in the area. Close to downtown area as well.

Plenty of food option in the area. Close to downtown area as well.

Everything was easy, quiet and clean.

Everything was easy, quiet and clean.

Excellent hotel

Excellent hotel

Hotel was great, the property and area around the hotel was quite rundown and hard to get in and out of

Hotel was great, the property and area around the hotel was quite rundown and hard to get in and out of

The pictures do not match the property in real life.

The pictures do not match the property in real life.

Nice stay

Nice stay

Very nice facility enjoyed my stay

Very nice facility enjoyed my stay

I had a great stay for 4 nights. The rooms were clean. Beds were very comfy. The staff was friendly, and opened up the breakfast room so we could eat dinner as a group at night. Rooms have fridges and microwaves, and breakfast was great. Thankful for the kind staff. A 8 min drive to the metro station to DC. Convenient for us, without having to stay downtown.

I had a great stay for 4 nights. The rooms were clean. Beds were very comfy. The staff was friendly, and opened up the breakfast room so we could eat dinner as a group at night. Rooms have fridges and microwaves, and breakfast was great. Thankful for the kind staff. A 8 min drive to the metro station to DC. Convenient for us, without having to stay downtown.

Check in was a nightmare the guy seemed like this might be the first time he’s ever seen a computer in his life & he also came across a little rude like we were inconveniencing him

Check in was a nightmare the guy seemed like this might be the first time he’s ever seen a computer in his life & he also came across a little rude like we were inconveniencing him

The pricing was supposed to be all inclusive but the hotel charged extras on top of Hotels.com promised all inclusive pricing and it was not parking as we did not have cars to park.

The pricing was supposed to be all inclusive but the hotel charged extras on top of Hotels.com promised all inclusive pricing and it was not parking as we did not have cars to park.

Great

Great

Clean and comfortable, easy commute to DC area. Leslie at the front desk was welcoming and informative upon check in.

Clean and comfortable, easy commute to DC area. Leslie at the front desk was welcoming and informative upon check in.

It was a clean room for the night.

It was a clean room for the night.

Nice room, comfortable beds, and good breakfast

Nice room, comfortable beds, and good breakfast

we had a good stay

we had a good stay

We were there for one night after a concert. Easy to find and friendly staff

We were there for one night after a concert. Easy to find and friendly staff

The room was very clean and friendly staff.

The room was very clean and friendly staff.

Hotel staff was friendly hotel was clean

Hotel staff was friendly hotel was clean

Average

Average

Breakfast was good too,variety of foods.

Breakfast was good too,variety of foods.

Good

Good

I really enjoyed this place. I would highly recommend it. Very close to DC.

I really enjoyed this place. I would highly recommend it. Very close to DC.

Bed uncomfortable

Bed uncomfortable

Excellent location and plenty of retail within walking distance.

Excellent location and plenty of retail within walking distance.

rooms are not fully clean, they did not clean rooms, and the internet reception is really bad. I had to step out of my room to send an important email .

rooms are not fully clean, they did not clean rooms, and the internet reception is really bad. I had to step out of my room to send an important email .

It was a bad smell in the room

It was a bad smell in the room

Yeah, it was a good place to stay

Yeah, it was a good place to stay

Great

Great

The hotel has been well managed by the owner and the manager!

The hotel has been well managed by the owner and the manager!

Been waiting to be checked in for about 15mins. My first time here was okay. But after this it will be last time I reserve a room here. Unacceptable

Been waiting to be checked in for about 15mins. My first time here was okay. But after this it will be last time I reserve a room here. Unacceptable

Best hotel so far

Best hotel so far

Just a basic stop over hotel, absolutely no frills, nothing extra. Breakfast was a simple standard menu

This hotel is very average. The hot water barely worked, dead batteries in the tv remote. But what’s worse, my card was successfully charged a pending $50 incidental hold, but the front desk called me 30min later saying that it was declined and maybe my card was “on hold”. That is nonsense. I verified the charge on my bank statement so I don’t understand the disconnect. Luckily, I booked the room and paid via Expedia ahead of time. Who knows what the charges would’ve been. I recommend going elsewhere. Too expensive anyway for this average hotel.

Overall…I give it a 9 out of 10. Room was clean, bathroom was clean, and the staff were friendly. It’s in a great location close to gas stations, restaurants, etc.. Only drawback was that my room did have a weird smell to it. Not sure what it was but definitely odd. Again, it was clean and I would definitely stay there again.

Excellent and Efficient Front desk staff as well as breakfast staff! Very clean and fresh.

Near the stadium

It was ok, probably a 3 star.

Bed was not comfortable and floors need to be shampooed. Our bathrooms were clean, rooms were clean. No shade on my window just a curtain and could still outside. Our other room had shade and curtain. All and all would stay again for the short amount of time, 3 nights but would prefer more comfortable bed.

The stay was great

Everything was so clean and the interactions with staff was positive and helpful. The lady in charge of breakfast area was so nice and kept everything so clean. The breakfast was really good and tasty. When we came back from a long day out in DC, our room smelled so good . These days I’m not used to staff coming in and cleaning up in the middle of the stay. The bathroom was cleaned again and more linens were stocked without even asking. Would def recommend.

Good

Clean rooms, good linens

A plus staff !

There was a unpleasant smell in the room and lobby i book for king size bed and get two double beds mattress feels old

Great stay .. Overnight stay for football game. Close and convenient to Northwest Stadium

Nice spacious and clean rooms.... look new or recently renovated, basic service peovided and we could have asked for a complete service (though we didn't).... rooms smelt fresh too

One day stay to visit our college-going son. Nice place, bit further from UMD than we realized. Clean, comfortable, spacious, excellent hot breakfast included. Walmart close by was handy to pick up stuff for our son. Lots of fun restaurants near by.

Would come back again

Nice

Staff was courteous and friendly. The was convenient and easy to get to. Lots of dining and shopping options.

Lady who checked us in was super friendly and an absolute pleasure. Unfortunately can’t say the same for the room. The pictures they use on Expedia are definitely from this hotel, but very cleaned up. Hotel is run down. Room was dirty and smelled bad. Carpet was very sticky and would cause your shoes to stick to the tile. Glad we were only staying one night as we would not have stayed anymore than that.

Traffic was busy. Had issues with check in because of 3rd party (Expedia) reservations, but the staff was friendly. The AC didn't work great, it took all night to cool our room, and the refrigerator part in the room didn't work. The freezer did, so we could only cool or drinks in the freezer. Other than that, our stay was comfortable.

Bed was horrible....room had a smell , toilet didn't work...but the did switch room ...well that room needs new mattress

The front desk staff elevated the experience of the hotel. Just by being polite, funny and recommending things in the area. It added another level of comfort.

Hotel room was clean which was most important to us. The breakfast was pretty tasty. Only complaint was that the room we stayed in had very dirty carpet. It felt moist underneath my shoes. My daughter walked around in her socks on the floor and the socks turned black on the bottom.

Customer services is horrible they never fix your problem they said that they're going to fix it but they don't if you made a simple mistake and you call back right away they give you the running around and they never fixed problems

Overall a really comfortable stay. Easy access to DC and its monuments and museums. Parking and breakfast included is a huge plus. The pool however has not opened this season and its mid July. That was a let down.

The hotel is nice, clean and the staff is excellent but the breakfast was very limited and the pool was not working. But overall if you’re looking for a decent hotel this is the one.

I would like my money back. There was blood on a rag in the hotel room. I will report you guys. Disgusting. I took a picture as well .

I asked for the crib and the staff doesnt know if they have any. The staff told me to check in the morning but it was needed at night for my kid to sleep. Breakfast was good though. Pool was not filled and not at all in working conditions. Parking was ok on the back. Water force is low in the shower. Shapoo conditioners and soaps seems all same in the soap despensers. Ill choose better place. With this price i was expecting some basic proper facilities but disappointed.

Great service

Good

The space in the parking lot to narrow

The stay was not comfortable due to 3 cellphone chargers disappeared from the room on our first day. Nobody has responded or compensated us for the missing items.

Nice clean room. Courteous personnel. Prompt check in-out.

Amazing

I did not enjoy my stay due to the room I checked into had a roach in the shower

Perfect for a weekend stay

Smelly Room. Expensive.

Nice staff , plentiful breakfast. Would definitely stay there again on a trip

It ok

Liked that it was easily accessible to public transportation as well as close to shopping

Big comfortable room. Close to metro station.

The front desk staff was not well versed in the policy charging me twice for the room.

The staff are so nice!

Courteous staff. I liked the price and I love the free breakfast. Good for traveling on a budget.

Good

I asked to fix the bed and change of towels everyday for the whole duration of stay and I even filled out their form for request and it was just done once.

.

Royal Farms across the street, Mc Donalds, liqour store, WalMart all within walking distance. Good breakfast buffet. Showers were beautifully clean.

So very clean ! Phenomenal friendly staff.

average

Dirty breakfast room

Nothing too fancy, but good tor a night. Mostly fast food options in the immediate area so you need to drive about 10-20 minutes for a sit-down dinner. Front desk staff were very friendly and helpful.

Poor manager communication and lack of overall safety. Arrived with small children and multiple people partying outside in parking lot. Felt unsafe as police actively working call with multiple units. Was not staying there with small children safety at risk. Called at least half dozen times following weeks and had to leave messages on voice mail for manager without courtesy of call back. Expedia customer service also tried without success of matter resolved. This place needs tlc

I like the room, it’s clean and smells good!

Cleanliness, quiet and in the center of my activities

Everything was great keep it up.

Unfortunately I didn't get to get photos. Was too tired.

CLEAN! I had originally booked at the Wyndham in this same town and had to check out because it was gross and dirty with the heat not working. This Holiday Inn was clean and comfortable with nice staff at the front desk.

The elevator had a very sour smell. Other than that, everything else was fine.

N/A

Location did not feel safe. Hotel needs work.

Very clean…

Not the hotel I wanted to book. Security a bit sketchy. Breakfast less choice than expected.

This is my second time staying here I luv going here every time

Good!

Ok

The first room had a toilet that didn’t flush and the second room had a roach crawling on the wall.

N/A

Otherwise, staff was helpful, property was clean and taken care of, and breakfast was good

Variety breakfast.

Quite ok, accessible to transportation and restaurants.

I couldn’t sleep at all since there was people having a party all night long. Carpet was disgusting. I paid too much money for what I get

lobby reeked of weed, otherwise everything else went well

I have seen better holiday inn properties.

Overall dirty and dingy. Buttons for the elevator did not work consistently. Poor breakfast choices. Wouldn’t come back here. L

It was a good overnight stay. I want to really say that Ciera at the front desk was awesome!!! She is a great example of someone born to be in hospitality!!! She made the stay great

pool was not maintained for years only one(out of two) elevator worked microwave in the room didn't work properly coffee machine in the room was broken they shut off water for half day in the rooms

I like the closeness to the highway but did not care for the poor maintenance of the facility or room cleanliness

The location is in a sketchy area, the AC was weak and the pool was not open with green water.