Residence Inn by Marriott Charlotte Lake Norman

Great clean rooms, especially for a big family. Staff was friendly and helpful

The hallways smelled like urine and the room smelled like 1980. Furniture was dented, scratched, dirty. Would not recommend.

Superb

Good breakfast assortment

Room was as it should be!

Excellent

Excellent

They did have some fresh fruit, some cereals and pastries.

Very good

Nice and quiet we slept well

Perfect room. Friendly staff.

Staff was lovely. Room has seen better days.....

Staff was lovely. Room has seen better days.....

Staff, location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast, quiet Nothing

Nothing

The staff was very friendly and helpful. The room was very clean. The breakfast was very good with a lot of options.

The staff was very friendly and helpful. The room was very clean. The breakfast was very good with a lot of options.

Cynthia was amazing super sweet and caring!!! She definitely deserves a raise! It was all great the people above my friend in their room was a little loud the 1st night and when we was leaving the people above me was loud (stomping,pounding) but other then that it was great!

Cynthia was amazing super sweet and caring!!! She definitely deserves a raise! It was all great the people above my friend in their room was a little loud the 1st night and when we was leaving the people above me was loud (stomping,pounding) but other then that it was great!

Spacious and clean room, good location

Spacious and clean room, good location

Pet friendly. Did not eat breakfast.

Pet friendly. Did not eat breakfast.

There was alot of noise threw out the night. Was on first floor near the road. Hears

There was alot of noise threw out the night. Was on first floor near the road. Hears

Aaliyah and Mr Kenneth the front desk was amazing . They truly made our stay enjoyable and pleasant.

Aaliyah and Mr Kenneth the front desk was amazing . They truly made our stay enjoyable and pleasant.

Air conditioning was not good

Good location, quiet, super friendly staff. Air conditioning was not good

I didn't like that the dryer is $1.50 for 38 mins and my clothes was wasn't dry at all. Everything came out very damp. I was extremely disappointed to have to take home damp clothes in a suitcase back to NYC.

I didn't like that the dryer is $1.50 for 38 mins and my clothes was wasn't dry at all. Everything came out very damp. I was extremely disappointed to have to take home damp clothes in a suitcase back to NYC.

The breakfast was really bad

The breakfast was really bad

Superb

The Residence Inn in Lake Norman is our favorite place. Staff is professional, courteous, nice. Breakfast is delicious, perfectly presented and very clean.. Everything is positive about this property..

The Residence Inn in Lake Norman is our favorite place. Staff is professional, courteous, nice. Breakfast is delicious, perfectly presented and very clean.. Everything is positive about this property..

Location was perfect!

Location was perfect!

Exceptional

Passable

Staff was very nice. Hotel is VERY out dated! We were on our way to a family reunion and stopped here for the night so we had to use all the beds including the sofa bed. The sofa bed was TERRIBLE!!! VERY VERY old with dog hair, crumbs, and dust on, in, and around it! Yuuup...guest can bring their pets to this hotel and from the look of the sofa, the pets sleep on the sofa beds!!! Thankfully I brought my Lysol spray and multiple flat sheets from home. I qiped down, sprayed, and then covered every inch on that bed including the sofa pillows and the pillows to on. My son was hungry and brought a frozen pizza from the lobby but couldn't cook it in the microwave because the microwave was broke and wouldn't heat. On top of that, the stove was disgusting. Even though it was only for one night, I wiped down EVERYTHING in both rooms, living room, and definitely the kitchen. The staff was very nice and the location we were in was amazing but I will NOT be staying there again!!!

Staff was very nice. Hotel is VERY out dated! We were on our way to a family reunion and stopped here for the night so we had to use all the beds including the sofa bed. The sofa bed was TERRIBLE!!! VERY VERY old with dog hair, crumbs, and dust on, in, and around it! Yuuup...guest can bring their pets to this hotel and from the look of the sofa, the pets sleep on the sofa beds!!! Thankfully I brought my Lysol spray and multiple flat sheets from home. I qiped down, sprayed, and then covered every inch on that bed including the sofa pillows and the pillows to on. My son was hungry and brought a frozen pizza from the lobby but couldn't cook it in the microwave because the microwave was broke and wouldn't heat. On top of that, the stove was disgusting. Even though it was only for one night, I wiped down EVERYTHING in both rooms, living room, and definitely the kitchen. The staff was very nice and the location we were in was amazing but I will NOT be staying there again!!!

Nice hotel

Nice hotel

Breakfast coffee good rest no good Bagels stale Milk sour

Breakfast coffee good rest no good Bagels stale Milk sour

We loved the rooms and the stay. Our room didn’t have a working shower but once we spoke to the front desk, they changed the room with no problem at all.

I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.

I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.

The elevator wasn't working, it was noisy, and breakfast wasn't refilled.

The elevator wasn't working, it was noisy, and breakfast wasn't refilled.

Old disfigured sleep sofa

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

Awesome customer service

Awesome customer service

Looks like property is getting a facelift

Lived up to it’s reputation

Lived up to it’s reputation

This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.

This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.

Friendly & helpful staff.

Yes, when I let the front desk know about ants in the bed, counter and overall room I was not compensated for the inconvenience. The next day I was told that smoke was coming from my room. I offered the manager to come into the room for inspection he

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.

Very noisy

The location was great, but getting there was a nightmare. The traffic was absolutely horrible. Once we got near the hotel it was okay. I thought the room and location were great. The outside door closest to our room was not working so it made getting there a hassle but it wasn't the end of the world.

Location. Also I love residence inn for the space and microwave and full size refrigerator This was not our normal Residence Inn experience. The room smelled bad the basin drained very slowly. The faucet was switched around so hot was cold and cold was hot. The Aircon was very loud and the icemaker in the refrigerator didn’t work but kept making loud noises.

I did not get breakfast at the hotel. The staff was courteous and helpful. The room was more than adequate for one person. It was clean and comfortable. n/a I was very satisfied with the accommodations.

AC compressor unit at the foot of the bed made more noise than it did cooling. Could not hear anything at all well after the toilet has been flushed I asked about all of my complaints and I was told all of the rooms are like that.

The properties location for visiting family members was convenient. The manager was very rude and not helpful. The manager made excuses for everything. He seemed uninterested in doing anything to fix any problems. The properties cleaning schedule of cleaning every other day was inconvenient. Even when the suite, room 208 was so called cleaned it was not. No toilet paper in one bathroom and just a feeling of a poorly managed hotel. It was like they couldn’t get just the basics right. Like the countertops in the kitchen area not wiped down. Wouldn’t stay at this hotel again.

Kitchen cabinets were well worn.

Kitchen cabinets were well worn.

Breakfast was good. Staff was great. Gym was lackluster. Rooms were not worth the price. They were old fashioned and we had to kill a bug within 10 minutes of being therr

Shower was broken in one of our rooms

Shower was broken in one of our rooms

I am enjoying the luxury of having a wonderful place to stay and the room we have.

I am enjoying the luxury of having a wonderful place to stay and the room we have.

Location was easy to access local shopping.

Location was easy to access local shopping.

Not with $165 a night. Old, and a little beat. Kitchen and bathroom floor was sticky. Wouldn’t stay there again

Not with $165 a night. Old, and a little beat. Kitchen and bathroom floor was sticky. Wouldn’t stay there again

The only issue that I had was there was no face soap at the sink. Fortunately, I had bought a bar with me

The only issue that I had was there was no face soap at the sink. Fortunately, I had bought a bar with me

Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast

Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast

Very nice and upscale area to stay

Very nice and upscale area to stay

Smooth check in. Clean room. Nice area.

Smooth check in. Clean room. Nice area.

The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.

The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.

The breakfast was fabulous though and Ms. Cynthia the cook was so helpful and welcoming. She made our morning great! She was the only good thing about staying here.

The breakfast was fabulous though and Ms. Cynthia the cook was so helpful and welcoming. She made our morning great! She was the only good thing about staying here.

Appreciated the closed off bedroom.

Appreciated the closed off bedroom.

Good breakfast

Good breakfast

We took a family trip..there are restaurants in close proximity and stores. All within two mins of the suites..urban air sports is in walking distance..great place for family trips..family of four fit perfect with plenty of space..very quiet and peaceful during resting hours..we were very pleased❤️ and would definitely come back to this location.

We took a family trip..there are restaurants in close proximity and stores. All within two mins of the suites..urban air sports is in walking distance..great place for family trips..family of four fit perfect with plenty of space..very quiet and peaceful during resting hours..we were very pleased❤️ and would definitely come back to this location.

Room was gross. Ripped carpeting, kitchen cabinets falling apart, cigarette butts everywhere at the entrances. This is in a ver upscale are but the property is not being maintained. Payed top dollar and got the minimum. Breakfast was ok, not worth the money. Stay somewhere else

Room was gross. Ripped carpeting, kitchen cabinets falling apart, cigarette butts everywhere at the entrances. This is in a ver upscale are but the property is not being maintained. Payed top dollar and got the minimum. Breakfast was ok, not worth the money. Stay somewhere else

Decent stay, safe and nice area. Walking distance to my office.

Decent stay, safe and nice area. Walking distance to my office.

King suite was a great room. Bed very comfy. Hotel convenient to I77 but far enough away to be in a quiet location. Close to TONS of shopping & restaurants.

King suite was a great room. Bed very comfy. Hotel convenient to I77 but far enough away to be in a quiet location. Close to TONS of shopping & restaurants.

Property was clean, bathroom could use minor maintenance nothing terrible. The area is great because of all the shops and dining options available m. This is our second time staying at this property m, would stay there again.

Property was clean, bathroom could use minor maintenance nothing terrible. The area is great because of all the shops and dining options available m. This is our second time staying at this property m, would stay there again.

Pleasant stay, staff was friendly and helpful always even late night.

Pleasant stay, staff was friendly and helpful always even late night.

It was quiet for the most part. Easy parking, friendly staff, accommodating of last minute changes to itineraries and somewhat informative of the area.

It was quiet for the most part. Easy parking, friendly staff, accommodating of last minute changes to itineraries and somewhat informative of the area.

The a/c unit was loud and made the bed vibrate. (Sometimes a plus but not when you are trying to sleep.

The a/c unit was loud and made the bed vibrate. (Sometimes a plus but not when you are trying to sleep.

It needs to be updated. Carpet ripped. Couch stained, cheap and uncomfortable. The closet was broken, drawers broken. Loved the bed, cleaning service once a week but didn't vacuum. Loved having a kitchen. Pool needs cleaning, grill caught on fire. Needs cleaning. Basically the place needs an overhaul.

It needs to be updated. Carpet ripped. Couch stained, cheap and uncomfortable. The closet was broken, drawers broken. Loved the bed, cleaning service once a week but didn't vacuum. Loved having a kitchen. Pool needs cleaning, grill caught on fire. Needs cleaning. Basically the place needs an overhaul.

After a long day of traveling, it was nice to experience friendly staff, eas py check in and a clean room. Very satisfied!

After a long day of traveling, it was nice to experience friendly staff, eas py check in and a clean room. Very satisfied!

I posted a Google review as well on the Marriott property direct. My complaint was about excessive noise from air handler in closet inside my room (locked). Mold smell when air was running, water stains on ceiling. Stop giving this room out. (Rm 224). Terrible experience @ a high price

I posted a Google review as well on the Marriott property direct. My complaint was about excessive noise from air handler in closet inside my room (locked). Mold smell when air was running, water stains on ceiling. Stop giving this room out. (Rm 224). Terrible experience @ a high price

Nice, convenient to dining and shopping.

Nice, convenient to dining and shopping.

The area and location was beautiful. In the room the carpet was frayed and there was spider webs and the jacuzzi was broken. The grab and go breakfast was very limited.

The area and location was beautiful. In the room the carpet was frayed and there was spider webs and the jacuzzi was broken. The grab and go breakfast was very limited.

A bit confusing to find the main lobby, but a great stay overall.

A bit confusing to find the main lobby, but a great stay overall.

Bed sheets had women makeup stains and bed wax dirty had to purchase and use own sheets to sleep on

Bed sheets had women makeup stains and bed wax dirty had to purchase and use own sheets to sleep on

Average hotel. Toilet was clogged and when the front desk was told she stated she would have maintenance look at it tomorrow. Had to use bathroom on first floor when having to have a bm. (We were on the 3rd floor) Had to call the next day and they came right up and fixed it. Nice outdoor firepit area. Only problem was it didn't work. Room was very nice but had to search down room cleaning cart to get more toilet paper, coffee, sugar, ect. Only clean rooms one day a week. Would have been an excellant stay if not for all the simple problems we had.

Average hotel. Toilet was clogged and when the front desk was told she stated she would have maintenance look at it tomorrow. Had to use bathroom on first floor when having to have a bm. (We were on the 3rd floor) Had to call the next day and they came right up and fixed it. Nice outdoor firepit area. Only problem was it didn't work. Room was very nice but had to search down room cleaning cart to get more toilet paper, coffee, sugar, ect. Only clean rooms one day a week. Would have been an excellant stay if not for all the simple problems we had.

Very good place nice service

Very good place nice service

The staff here is amazing! However they allow pets and the stench is awful. I had to light candles and keep the air set low. I could hear dogs barking in the middle of the night. The people above me decided to have a party over in the morning and I had work the next day.

The staff here is amazing! However they allow pets and the stench is awful. I had to light candles and keep the air set low. I could hear dogs barking in the middle of the night. The people above me decided to have a party over in the morning and I had work the next day.

The rooms are nice

The rooms are nice

Very clean, rooms are a great size, staff are super friendly.

Very clean, rooms are a great size, staff are super friendly.

Good location, but showing some age and the common areas (halls, elevators) were very dirty

Good location, but showing some age and the common areas (halls, elevators) were very dirty

Good location, good service, however room was in a bit of disrepair. Toilet valves super noisy and woke everyone up at night. Thermostat did not regulate temperature, only full blast heat or “off” which was actually cooling.

Good location, good service, however room was in a bit of disrepair. Toilet valves super noisy and woke everyone up at night. Thermostat did not regulate temperature, only full blast heat or “off” which was actually cooling.

We enjoyed the hotel, but the fridge made so much noise we could barely sleep. The room was clean and comfortable.

We enjoyed the hotel, but the fridge made so much noise we could barely sleep. The room was clean and comfortable.

Fantastic service. Comfortable bed and room with a large work desk, a full kitchen with a breakfast bar to sit at. Great water pressure in shower. Kids used pool, hot tub, and basketball court. Small store area for snacks, medicines, drinks, wine, etc. Social hour on Tuesday night with wine and dinner. Nice morning breakfast. Quiet area. Quick drive down the road to Davidson College. Birkdale Village nearby..very nice shopping and eating area. Would stay here again

Fantastic service. Comfortable bed and room with a large work desk, a full kitchen with a breakfast bar to sit at. Great water pressure in shower. Kids used pool, hot tub, and basketball court. Small store area for snacks, medicines, drinks, wine, etc. Social hour on Tuesday night with wine and dinner. Nice morning breakfast. Quiet area. Quick drive down the road to Davidson College. Birkdale Village nearby..very nice shopping and eating area. Would stay here again

A nice, clean, spacious room. Very friendly staff and a quiet location in general.

A nice, clean, spacious room. Very friendly staff and a quiet location in general.

It was as if a small home, with great amenities and super service. The market place was a great addition.

It was as if a small home, with great amenities and super service. The market place was a great addition.

We had pretty much gotten a full day stay, compared to the past stay at places, where we had to check in about 4.

We had pretty much gotten a full day stay, compared to the past stay at places, where we had to check in about 4.

Clean, new and well maintained. Nice showers with good water pressure. Very comfortable beds. Excellent value.

Clean, new and well maintained. Nice showers with good water pressure. Very comfortable beds. Excellent value.

Good location

Good location

Stayed in a Two bedroom Suite with In-laws. Great to have separation yet be together and have a little living space to hang in.

Stayed in a Two bedroom Suite with In-laws. Great to have separation yet be together and have a little living space to hang in.

Old, dirty hotel, needs some serious renovations.

Old, dirty hotel, needs some serious renovations.

Everything was great!

Everything was great!

Front desk was able to suggest many local places for dinner and were knowledgeable about the area! This hotel hides in plain site and you can miss it easily! Clean rooms, the only negative, my wife said the bed was too firm! I slept fine!

Front desk was able to suggest many local places for dinner and were knowledgeable about the area! This hotel hides in plain site and you can miss it easily! Clean rooms, the only negative, my wife said the bed was too firm! I slept fine!

We stayed at the Residence Inn for my high school reunion and to visit family in the area. The Residence Inn was really nice (clean and comfortable) and the perfect location. Located next to Berkdale Commons, excellent restaurants in all price ranges and cuisines were near by. The breakfast at the Residence Inn is especially noteworthy (freshly prepared and a wide variety). Definitely way above the usual breakfast included fare!

We stayed at the Residence Inn for my high school reunion and to visit family in the area. The Residence Inn was really nice (clean and comfortable) and the perfect location. Located next to Berkdale Commons, excellent restaurants in all price ranges and cuisines were near by. The breakfast at the Residence Inn is especially noteworthy (freshly prepared and a wide variety). Definitely way above the usual breakfast included fare!

The staff are all very friendly and make you feel right at home. Loved the biscuits and gravy too!

The staff are all very friendly and make you feel right at home. Loved the biscuits and gravy too!

clean and well appointed hotel with excellent friendly staff

clean and well appointed hotel with excellent friendly staff

Great room, like an apartment!!

Great room, like an apartment!!

Great size room, very clean and cozy. Would stay here again!

Great size room, very clean and cozy. Would stay here again!

Everything was up to spec. Clean, updated enough, good food, good bed. But, there's always that allstar feature right? That would definitely be the staff at the hotel. I stay at many hotels, and there's always something that ticks me off. This hit the acceptable level on all fronts, then went all-star when it comes to friendly helpful staff. If anyone at Marriott should read this, thumbs up for absolutely everyone there!!!

Everything was up to spec. Clean, updated enough, good food, good bed. But, there's always that allstar feature right? That would definitely be the staff at the hotel. I stay at many hotels, and there's always something that ticks me off. This hit the acceptable level on all fronts, then went all-star when it comes to friendly helpful staff. If anyone at Marriott should read this, thumbs up for absolutely everyone there!!!

Fast check-in. Clean and spacious room (got the two-bedroom suite with kitchen). Good breakfast selection. Definitely recommended.

Fast check-in. Clean and spacious room (got the two-bedroom suite with kitchen). Good breakfast selection. Definitely recommended.

Under construction--a mess.could'nt get enough pillows for family of 4. And lousy breakfast. Location however was fabulous.

Comfortable room, Great staff, Convienent location

Hotel second floor was under construction but we barely heard a sound on third. Decent breakfast in the morning. Lovely staff people. They have a pool table but bring your own cue and chalk. There is a great burger joint and a cute ice cream place within a five minute walk. We actually asked for the quietest room they could give us so they put us as far from the elevator as you could get. Not terribly convenient for the whole luggage thing, but definitely quiet!

Also when your neighbors flush their toilets, you can hear it. And they aren't quiet. I wouldn't recommend this hotel until construction is done. Fire alarm went off at 7am on Saturday from one of the guys working. If I didn't have to be up, I would have been very upset. Between that and the symphony of toilets running, I would stay elsewhere.

Front desk lady was absolutely horrible. Perhaps she had a bad day, but from not greeting us, to not providing any assistance,she lacked a lot to be desired in terms of a front desk type person. Room was fine though

Nice and quiet, well placed; convenient to shopping and restaurants, but secluded. Staff at this hotel are friendly and responsive to their guests.

We stayed at this hotel for 6 nights while waiting for our furniture to arrive. The bed was really comfortable and looked pretty new too. The rooms were very clean and in great condition. The breakfast was great. Lots to choose from - cereal, yogurt, fruit, oatmeal, eggs, roasted potatoes, waffles, juices, coffees, teas. The staff was very nice and quick to respond to requests. Great area too - safe and clean. There are a lot of shops and restaurants within 1/4 mile too.

the shower rod was barely attached to the walls and alarmingly sagged. there was no cold water in the kitchen or air conditioning in the halls. the location was quiet and not too far from the interstate.