Comfort Suites Huntersville near Lake Norman

Short visit stay, close to everything. Would definitely recommend

Very good

Convenient location

Cleaner than some some hotels i stayed at, especially the bathrooms, but the curtains and couches could use a good go over. The pool is tiny and there is no longer a hot tub, the gym is basically just a treadmill and tiny. Staff was helpful at first, the lady who helped us check in was great! The night time guy was difficult when we needed to get sheets for the pull out bed, strange they didn't have them in the room already as well. Coffee was not good. The hotel was easy to sleep in if that is all you need

I love the convenience There was ants in the room

It is a terrible stay, no cleaning, no housekeeping, all are bluffing. We stayed 3 days, no cleaning at all, no proper response from the staff.

The facility was ok, we stayed 4 days. The hotel staff cleaned our room on day number 4

It was decent some of the workers were nice Left my hoodie behind and they told me it wasn’t there but I know it was left in the room

It was decent some of the workers were nice Left my hoodie behind and they told me it wasn’t there but I know it was left in the room

Not much

The room was clean and had lots of room easy to get too and the staff was very helpful and friendly I recommend this place

The room was very clean, house cleaning was very helpful, breakfast was ok the same thing everyday but the muffins were good.

Passable

Well air conditioned, clean room in a great part of town.

The rooms and hallways had not been vacuumed in quite awhile, there was lingering debris. In our room I found a plastic broken fork and a pop bottle cap that was on the edge as if they just shoved it under there, but not far enough as I stepped on it. We also questioned if they had even changed the sheets.Also we had a dnd sign on our door, they then entered the room without us being there. Left a extra blanket and pillow which I had asked and received the night before. Did not make the bed or take out the trash. When we just checked in and made it to our room, house keeping was knocking within 10 mins saying they thought that room was vacant until Monday.

?

Room was clean, stay was convenient, check in was easy, and breakfast was ok.

Exceptional

Easy to get the highway None

Easy to get the highway None

The Staff was so helpful when we arrived. Courteous, pleasant and kind. After a long drive walking in to a welcoming smile and a “we have been expecting you” was the icing on the cake”.

Bien

Hotel was really nice and clean enjoyed my stay

A handicapped accessible bathroom that was actually accessible! So many properties claim their facilities accommodate people with mobility issues, but fail to meet those expectations -- often miserably. Your hotel delivered as advertised. THANK YOU. Second floor was missing an ice machine.

A handicapped accessible bathroom that was actually accessible! So many properties claim their facilities accommodate people with mobility issues, but fail to meet those expectations -- often miserably. Your hotel delivered as advertised. THANK YOU. Second floor was missing an ice machine.

Pool was cold and there was no ice service on the main floor, only on floors 3 & 4. Mind of inconvenient if you want it at breakfast.

Breakfast was decent Pool was cold and there was no ice service on the main floor, only on floors 3 & 4. Mind of inconvenient if you want it at breakfast.

Exceptional

The rooms were clean enough for one nights stay but it was very clear that the furniture needed to be wiped down. The pull out bed was terrible and desperately needs a new mattress. Breakfast was ok but I've definitely had better continental breakfasts at other hotels.

The guy behind the desk was very rude he was nasty and gave an attitude and he canceled my reservation

My stay there was very relaxing

Comfortable and affordable

Bed was very comfortable. Breakfast was kept fresh and warm. Staff was friendly. Will stay again

The carpet in our room was quite dirty and stained. Recommend removing it from all the rooms and replace with tile or a luxury vinyl plank-type of product. Otherwise, the common areas were very nice and hotel was in a great location.

Cleanliness and nice staff Price

Price

The breakfast was great

Exceptional

Breakfast was plentiful in selection. Rooms were clean. Linens were plentiful.

Very good

Exceptional

Bed was VERY comfortable! Staff with check in/out were pleasant and professional!

Good

Very nice stay, room was clean.

Checked in around 1am. Janet was awesome.

Very good

Mo vending machine on each floor. Would appreciate at least drinks available more conveniently. Many families complained pool was too cold.

Mo vending machine on each floor. Would appreciate at least drinks available more conveniently. Many families complained pool was too cold.

Nothing Nothing

Nothing Nothing

Filthy hotel. TV remote didn’t work. The refrigerator and microwave had a bad power strip therefore no electricity to the items. Maintenance leaves before check-in. Luckily got a new power strip. Beer bottles in stairway and throughout the parking lot. No locks on outside doors. Not a place to feel safe.

Need was very comfortable. Nice television. Pkenty of room. No room service. We stayed a week and they never came and emptied the trash or made the bed. We did. Some of the furniture is getting worn.

No room service. We stayed a week and they never came and emptied the trash or made the bed. We did. Some of the furniture is getting worn.

How friendly the staff was, They made sure your stay was comfy. Plus the food was delicious

Clean spacious rooms

How friendly the staff was, They made sure your stay was comfy. Plus the food was delicious

Clean spacious rooms

The rooms were “ok” and the amenities were acceptable. This was a quick stop for sleep on our drive to Florida and the cheapest hotel in the area with an indoor pool for our kids so I didn’t expect much. What I cannot let slide is how rudely I was treated and disrespected by Shelly the night attendant at the front desk. She was not at the desk when we came in, no sign out about being back soon, I called the hotel number and no answer. My kids were falling asleep in lobby while we were waiting to check in. I was loudly calling for help and peeked into the office to make sure there wasn’t a medical emergency. That’s when Shelley threw open a back door and started yelling at me in front of my family that I had no right to be behind the desk and she had only been gone 2 minutes (check security cameras, this is a lie). No apology, no admitting she should have put a sign up saying she’d be right back. She also snapped at my wife who was holding our sleeping 3 yr old in her arms.

The property was closed to everything and it was convenient pricing I have no complaints everything was satisfied

Best hotel in the Area the food was great the staff was very nice and welcoming and the stay was so comfortable and relaxing. Ill definitely will stay and i highly recommend. ^^

Didn't like the feather pillows as I am allergic to feathers. The breakfast buffet wasn't that great didn't even go the second day after the first day's stale bagel with no cream cheese.

Breakfast was solid, room was good - everything met expectations

Pet friendly Not a potty spot for dog.

Nothing

The male receptionist has an attitude issue. Never smiled. Gave information so quickly it was hard to decipher. The

Woman there for check-in late at night was nice but seemed overwhelmed. Told us there was no blanket for the pull out which we needed (that’s we booked the room). All the floors were wet , visible water throughout the downstairs with no signage. Breakfast was fine but not excellent as others reviewed. No healthy options really. Biscuits and gravy, eggs, sausage waffles and sugar cereal. Oatmeal was the high sugar variety in packets. If you need a hair dryer bring your own. The one on the wall was the eorst. Pool could probably be cleaned.

I stayed at this hotel about 7 years ago and it was in great shape. Since then, it has not been well maintained and could stand to be cleaner. The breakfast was marginal at best. I would not stay here again.

Bring back the spa.

Convience location No bedding for sofa sleeper Didn’t have a pillow Asked for a second blanket to use as pillow and was told that was just about what she was going to tell me. That was the last blanket. Really??? Staff didn’t stay at desk and went to back room. They eventually came out to desk. Bathroom floor was sticky Not sure why there are not 2 rooms with 2 beds. They did a bad job caulking in the bathroom.

Poop stains on sheets

Great location and hospitable staff. The staff was very accommodating when we made requests. Our original room was obviously not cleaned well. There was a used bar os soap in the shower revealing it was not cleaned at all which made us with rest of the room. We requested a new room and were graciously accommodated. Also, the breakfast was a usual hotel breakfast but one would think they did not expect anyone to come. The coffee was lukewarm at best and we arrived early to breakfast. Additionally, there was no milk.

Clean, comfortable and very spacious rooms. Staff were very friendly and they provide a lovely breakfast! Would definitely stay here again!!

Clean rooms very nice beds comfortable

Nice small hotel with secure entry and free breakfast.

Breakfast was as we expected: continental breakfast. Location was good; it would be helpul if an additional sign of the hotel was placed closer to the main street.

Convenient and generally. well-maintained. Good bed. Lots of construction workers staying there smoking pot in the parking lot. Was tacky. Felt unsafe walking at night with them out there.

in the parking drinking and getting high.

Nothing. I was treated unfairly Everything. I was treated poorly and my money was stolen. My experience at Comfort Inn in Huntersville was extremely upsetting and unacceptable. My children and I had already been staying at this hotel for about a week and had extended our stay multiple times without any issues. On the night of this incident, I went to the front desk to extend our stay again and paid $126 for the room. After taking my payment, the front desk employee refused to give me a room key. She said she needed to swipe my credit card for incidentals, but my credit card was inside the room because we had already been staying there. I explained this and even asked if she could simply walk upstairs with me so I could retrieve my card from the room. She refused and said she “didn’t feel safe.” She then falsely accused me of having a dog, which was completely untrue. I do not own a pet and did not have any animal with me. Because she would not give me access to the room I had already paid for, I asked her to call her manager. She did contact him, and he instructed her to give me the key. Instead of following her manager’s instructions, she called the police. At that point I was simply trying to access the room I had already paid for and I was standing there with my children. The police arrived and explained they had to follow North Carolina procedures, but even the responding officer told me he believed the situation was handled unfairly. Despite paying for the room, my children and I were forced to leave the property in the middle of the night and were never allowed to use the room. To make matters worse, the hotel has refused to issue a refund for a room we were never allowed to access. I have the police incident/footage number documenting the situation and hope corporate reviews the surveillance footage and investigates how this was handled. No guest should ever be treated this way.

It was clean and spacious The constant police everywhere, almost everytime I came downstairs the police where there I couldn't even use the lobby to take photos. I also haven't received my deposit back my bank statement said someone tried to charge me something once I was checking out & I stripped my own room , aswell as collected all of my trash to make my room a breeze I use to work in housekeeping. Also breakfast was kinda empty when I went down it was the same hot food every morning would have been nice to have a different option atleast one of the days

Yes everything was awesome n great services n people

Good experience

Good experience

The room was very spacious and the bed so comfortable you won’t want to leave it. The room was extremely clean and comfortable. Quiet area. Great for resting after being on the road for a while. Highly recommend this location

The room was very spacious and the bed so comfortable you won’t want to leave it. The room was extremely clean and comfortable. Quiet area. Great for resting after being on the road for a while. Highly recommend this location

The Bed & bathroom were clean. Trash cans around property and in halls were overflowing. One elevator out of service. Breakfast was not refreshed appropriately as well as messy and over full trash cans

The Bed & bathroom were clean. Trash cans around property and in halls were overflowing. One elevator out of service. Breakfast was not refreshed appropriately as well as messy and over full trash cans

Pool cold. Breakfast wasn't great but I would stay there again.

It felt like suffocating and we had two kids with us all tired and exhausted with this horrible experience!!!Also the sofa bed was filthy with the ashes and some other white stuff which was not cleaned at all. Also we don’t think the room cleaned since there are pieces of orange peels and m&m candy pieces laying on the floor when we entered there. The only mistake we made was we didn’t ask for the room to get changed which the manager on duty said we should have done it and they would be able to get it done when we complained it about the next morning!!! We booked the stay with Expedia after seeing 8.2 ratings!!! Anyway we don’t recommend this one to anyone!!!!Really disappointed

It felt like suffocating and we had two kids with us all tired and exhausted with this horrible experience!!!Also the sofa bed was filthy with the ashes and some other white stuff which was not cleaned at all. Also we don’t think the room cleaned since there are pieces of orange peels and m&m candy pieces laying on the floor when we entered there. The only mistake we made was we didn’t ask for the room to get changed which the manager on duty said we should have done it and they would be able to get it done when we complained it about the next morning!!! We booked the stay with Expedia after seeing 8.2 ratings!!! Anyway we don’t recommend this one to anyone!!!!Really disappointed

Pool was a little cold but kids enjoyed it!

Pool was a little cold but kids enjoyed it!

The room was cleaned. The only complaint was that they have long stays and they allow those with animals to deificate near the entrance of the hotel.

The room was cleaned. The only complaint was that they have long stays and they allow those with animals to deificate near the entrance of the hotel.

The staff was great and the room was very spacious and comfortable. The breakfast was lacking a little though.

The staff was great and the room was very spacious and comfortable. The breakfast was lacking a little though.

Their heated indoor pool was the coldest pool I've. Ever been in. We picked between this hotel and another that both had pools for the kids and this was unfortunately a disappointment. It was like an ice plunge and the floor was extremely slick. The breakfast and the room was good though.

Their heated indoor pool was the coldest pool I've. Ever been in. We picked between this hotel and another that both had pools for the kids and this was unfortunately a disappointment. It was like an ice plunge and the floor was extremely slick. The breakfast and the room was good though.

Generally dirty, trash overflowing outside. Breakfast area not clean

Generally dirty, trash overflowing outside. Breakfast area not clean

Had a quiet, comfortable nights sleep. Recommended.

Had a quiet, comfortable nights sleep. Recommended.

The lobby and room were clean and bright. The breakfast was just okay. There was no milk left for cereal and some was spilled and there was no one going around cleaning up spills and tables.

The lobby and room were clean and bright. The breakfast was just okay. There was no milk left for cereal and some was spilled and there was no one going around cleaning up spills and tables.

Room was clean, night staff was super friendly & helpful. Would definitely recommend staying here.

Room was clean, night staff was super friendly & helpful. Would definitely recommend staying here.

The rooms were nasty, not cleaned, bed sheets not washed and stains on them. Found hair strands near telephone. I changed 3 rooms that night and it’s the same story in all of them. It was almost midnight and couldn't move to another hotel. So, stayed there for a night and checked out.

The rooms were nasty, not cleaned, bed sheets not washed and stains on them. Found hair strands near telephone. I changed 3 rooms that night and it’s the same story in all of them. It was almost midnight and couldn't move to another hotel. So, stayed there for a night and checked out.

The room was nasty. There were stains on the floor, shower curtains and bed skirts. It also smelled like cat pee in our room.

The room was nasty. There were stains on the floor, shower curtains and bed skirts. It also smelled like cat pee in our room.

Great amenities. Amazing breakfast! They best coffee. Clean and quiet. I will definitely be back.

Great amenities. Amazing breakfast! They best coffee. Clean and quiet. I will definitely be back.

The reason we chose this place is because they listed a deep soaking tub in the bathroom. They do not have them in any of the rooms. Very disappointed

The reason we chose this place is because they listed a deep soaking tub in the bathroom. They do not have them in any of the rooms. Very disappointed

Everything was clean and the breakfast was really good!

Everything was clean and the breakfast was really good!

Room was clean and bed comfortable. Heat unit was very loud. Heat in pool was not working. Had to wait 10 minutes for someone to come to the front desk on check in. Breakfast was normal hotel breakfast

Room was clean and bed comfortable. Heat unit was very loud. Heat in pool was not working. Had to wait 10 minutes for someone to come to the front desk on check in. Breakfast was normal hotel breakfast

Room was nice, clean and quiet. Breakfast was good

Room was nice, clean and quiet. Breakfast was good

Everything was GREAT!!

Everything was GREAT!!

great room and comfort

great room and comfort

Food was cold

Food was cold

The room was in fair condition. After wiping down all surfaces, I discovered counters as well as the toilet did not have proper cleaning. The room did have a smell upon arrival. Other than the cleanliness, the hotel was quiet which I liked. Loved the complimentary breakfast.

The room was in fair condition. After wiping down all surfaces, I discovered counters as well as the toilet did not have proper cleaning. The room did have a smell upon arrival. Other than the cleanliness, the hotel was quiet which I liked. Loved the complimentary breakfast.

Would recommend this property to others. Have marked it in our book so fully intend to stay again.

Would recommend this property to others. Have marked it in our book so fully intend to stay again.

Excelente servicio y precio

Excelente servicio y precio

The front desk check in was great. We were given a room on the 3rd floor, from the 3rd floor elevator area to the hallway until the room there is a horrible smell throughout, smells like vomit mixed with something disgusting and you can’t avoid the smell throughout the hallway. You don’t smell it in the room which was a huge relief. The room is spacious and seems to be clean. The breakfast was mediocre at best and really on the lower end compare to other hotels we stayed in, like holiday inn, hampton inn, drury, etc’. The floors, carpets looks very rundown and chair and tables in the breakfast area are extremely rundown. The hotel was ok for one night, but the family voted to avoid this hotel in the future travel and we travel on yearly basis. The area around the hotel was little dark, but the parking area was with satisfactory lighting if you come with car. Unfortunately because of the severe vomit smells and the dirty hallway and rundown look and feel all around we will not go there again. The owner should seriously consider investing in some maintenance and repair…

The front desk check in was great. We were given a room on the 3rd floor, from the 3rd floor elevator area to the hallway until the room there is a horrible smell throughout, smells like vomit mixed with something disgusting and you can’t avoid the smell throughout the hallway. You don’t smell it in the room which was a huge relief. The room is spacious and seems to be clean. The breakfast was mediocre at best and really on the lower end compare to other hotels we stayed in, like holiday inn, hampton inn, drury, etc’. The floors, carpets looks very rundown and chair and tables in the breakfast area are extremely rundown. The hotel was ok for one night, but the family voted to avoid this hotel in the future travel and we travel on yearly basis. The area around the hotel was little dark, but the parking area was with satisfactory lighting if you come with car. Unfortunately because of the severe vomit smells and the dirty hallway and rundown look and feel all around we will not go there again. The owner should seriously consider investing in some maintenance and repair…

Great stay as usual.. Great night shift front desk clerk, very friendly manager!

Great stay as usual.. Great night shift front desk clerk, very friendly manager!

Room was clean breakfast good

Room was clean breakfast good

Our main concern was the dirty used comforters. We watched house keeping bring sheets in but never did they bring new comforters. Bryan came to the rescue and brought us additional blankets and new clean comforters. Breakfast was fresh, good and had a great variety.

Our main concern was the dirty used comforters. We watched house keeping bring sheets in but never did they bring new comforters. Bryan came to the rescue and brought us additional blankets and new clean comforters. Breakfast was fresh, good and had a great variety.

It was just a quick stop to sleep, however the hotel was clean, Brain at the front deak was helpful, and the breakfast and Helen were amazing.

It was just a quick stop to sleep, however the hotel was clean, Brain at the front deak was helpful, and the breakfast and Helen were amazing.

Great clean room, wonderful front desk staff. The second floor hallways smelled very, very terrible. Thank goodness it didn’t permeate into the room.

Great clean room, wonderful front desk staff. The second floor hallways smelled very, very terrible. Thank goodness it didn’t permeate into the room.

Breakfast was very fresh when I went down. Coffee was hot and eggs were surprisingly very tasty and sausage was great. The property is very close to family so we will be staying there again.

Breakfast was very fresh when I went down. Coffee was hot and eggs were surprisingly very tasty and sausage was great. The property is very close to family so we will be staying there again.

Easy check-in and perfect room.

Easy check-in and perfect room.

Guy at the front desk was super friendly and helpful!

Guy at the front desk was super friendly and helpful!

The guy who checked us in was super nice and our room was terrific!! So was the breakfast.

The guy who checked us in was super nice and our room was terrific!! So was the breakfast.

Very comfortable room, staff attentive to needs

Very comfortable room, staff attentive to needs

Friendly staff, quiet room

Friendly staff, quiet room

I don’t think I’ll be using this app no more because I couldn’t get my refund back

I don’t think I’ll be using this app no more because I couldn’t get my refund back

Nice area and hotel

Nice area and hotel

The room we received was a handicap room. Everything in the room was low understandable for a handicap room. Unfortunately we are 5'8" to 6'5" so that was a problem due to our height. The carpet also smelled like dog urine. The staff was really nice. I know next time to request a non handicap room since we are taller.

The room we received was a handicap room. Everything in the room was low understandable for a handicap room. Unfortunately we are 5'8" to 6'5" so that was a problem due to our height. The carpet also smelled like dog urine. The staff was really nice. I know next time to request a non handicap room since we are taller.

The room was clean the people were real friendly

The room was clean the people were real friendly

Clean, comfortable, quiet, safe and great breakfast

Clean, comfortable, quiet, safe and great breakfast

One night stay for 2 people was excellent. Nice size room. Bed was comfortable with lots of pillows, room was quiet, towels were fluffy, and temperature was easy to adjust in the room. Shower was hot. Breakfast had decent variety. Refrigerator was a bit loud and was leaking, but was still ok. Nice dark room was good for sleeping. Lots of plugs for charging. Wish I had my own hair dryer though because not much air blowing from one they provide. Would stay again if I was in the area.

One night stay for 2 people was excellent. Nice size room. Bed was comfortable with lots of pillows, room was quiet, towels were fluffy, and temperature was easy to adjust in the room. Shower was hot. Breakfast had decent variety. Refrigerator was a bit loud and was leaking, but was still ok. Nice dark room was good for sleeping. Lots of plugs for charging. Wish I had my own hair dryer though because not much air blowing from one they provide. Would stay again if I was in the area.

The room was nice and when I needed help with the room temperature the front desk staff was up immediately and very helpful.

The room was nice and when I needed help with the room temperature the front desk staff was up immediately and very helpful.

except there was some black mold in the tub and the tub and bathroom floor were very slick.

except there was some black mold in the tub and the tub and bathroom floor were very slick.

Front desk person was super pleasant. Everything was clean. We overall enjoyed our stay. The only issue we had is the indoor pool isn't heated. We made the mistake of getting into the freezing pool before realizing this. No big deal, but i would recommend either heating it, or closing it during the off season.

Front desk person was super pleasant. Everything was clean. We overall enjoyed our stay. The only issue we had is the indoor pool isn't heated. We made the mistake of getting into the freezing pool before realizing this. No big deal, but i would recommend either heating it, or closing it during the off season.

Xxxxxxxx

Xxxxxxxx

All great

All great

Front desk staff was so friendly though! Check in with Brian was an absolute pleasure. Housekeeping was okay but I found an item in plain sight from a previous guest. The sitting room furniture was sketchy - it was so old and in extremely poor condition.

Front desk staff was so friendly though! Check in with Brian was an absolute pleasure. Housekeeping was okay but I found an item in plain sight from a previous guest. The sitting room furniture was sketchy - it was so old and in extremely poor condition.

Room is just ok. White powder on carpet, stains on bathroom wallpaper, chips on bottom of door entrance, bed is soft (worn out mattress)

Room is just ok. White powder on carpet, stains on bathroom wallpaper, chips on bottom of door entrance, bed is soft (worn out mattress)

The room was great. Very clean. Staff was amazing!!

The room was great. Very clean. Staff was amazing!!

Only thing a plus was bed was very comfortable

Only thing a plus was bed was very comfortable

My weekend was for Friday-Monday. I called on Friday because I knew I was going to check in late due to traveling 6 hours, so I wanted to know if there were any additional deposits or what was the latest you can check in. I spoke with a younger man who said that there are no deposits/preauthorizations, the latest check in is 4am, but they can charge my card for a portion of the balance due and I would just pay the remaining at the hotel. I was like that's fine. They charged my card and I was under the impression that I would just pay the remaining balance at check in. No. I was charged the price of the full stay and the portion they took out. I understand if there were any additional deposits but when you tell a customer that they only have to pay the remaining....they should honor that. I ended up paying over $200 more for my room. They even provided me with receipts where I pointed out how the math on the receipts didn't even make sense. I tried to get help at the front desk several times and was met with "The manager isn't here and will be here tomorrow"...then every day we checked if they were in...of course he wasn't and nobody could provide us with a number to call or an email or anything. Extremely disappointed in my stay here. Will not be coming again and I don't recommend you do either. They don't care about your stay. They only care about your money.

My weekend was for Friday-Monday. I called on Friday because I knew I was going to check in late due to traveling 6 hours, so I wanted to know if there were any additional deposits or what was the latest you can check in. I spoke with a younger man who said that there are no deposits/preauthorizations, the latest check in is 4am, but they can charge my card for a portion of the balance due and I would just pay the remaining at the hotel. I was like that's fine. They charged my card and I was under the impression that I would just pay the remaining balance at check in. No. I was charged the price of the full stay and the portion they took out. I understand if there were any additional deposits but when you tell a customer that they only have to pay the remaining....they should honor that. I ended up paying over $200 more for my room. They even provided me with receipts where I pointed out how the math on the receipts didn't even make sense. I tried to get help at the front desk several times and was met with "The manager isn't here and will be here tomorrow"...then every day we checked if they were in...of course he wasn't and nobody could provide us with a number to call or an email or anything. Extremely disappointed in my stay here. Will not be coming again and I don't recommend you do either. They don't care about your stay. They only care about your money.

Everyone on staff was kind and courteous. The hotel was close to lots of restaurants and shopping, but tucked back off the road so it was very quiet.

Everyone on staff was kind and courteous. The hotel was close to lots of restaurants and shopping, but tucked back off the road so it was very quiet.

Dead bugs in hallway. Candy on floor of room we stayed in. Booked for 2 night stay but were locked out on 2nd day and had to have room keys rekeyed on 2nd day. Staff very nice

Dead bugs in hallway. Candy on floor of room we stayed in. Booked for 2 night stay but were locked out on 2nd day and had to have room keys rekeyed on 2nd day. Staff very nice

Friendly staff

Friendly staff

Experience was so bad. ac was not working and expedia did not refund charges. We left hotel within an hour.

Experience was so bad. ac was not working and expedia did not refund charges. We left hotel within an hour.

I did not feel safe here.

I did not feel safe here.

Room was old and crusty. Linens were stained, Carpet and furniture old and stained.

Room was old and crusty. Linens were stained, Carpet and furniture old and stained.

If this hotel would just improve these areas, this would be a great hotel to stay in. The location is great just needs improvement.

If this hotel would just improve these areas, this would be a great hotel to stay in. The location is great just needs improvement.

Water was brown when I first turned it on. Refrigerator didn’t work but the person on staff refused to move me to another room. Carpet was excessively stained and smelled of urine. On the other hand, breakfast was nice and the lady who managed it was very friendly and helpful.

Water was brown when I first turned it on. Refrigerator didn’t work but the person on staff refused to move me to another room. Carpet was excessively stained and smelled of urine. On the other hand, breakfast was nice and the lady who managed it was very friendly and helpful.

Clean

Clean

Arrived late to a room without a flushing toilet. Though it did not appear clogged, night staff just gave us a plunger and told us she could not change our room. We had to go down from the 3rd floor to the 1st to use the restroom. Manager offsite the following day but authorized minor compensation that was then never provided. Manager does not return calls. We found out from staff that 6 rooms had plumbing problems that night and that there was a room available to move us to. Horrible experience. Be warned, they will not help if you have an issue.

Arrived late to a room without a flushing toilet. Though it did not appear clogged, night staff just gave us a plunger and told us she could not change our room. We had to go down from the 3rd floor to the 1st to use the restroom. Manager offsite the following day but authorized minor compensation that was then never provided. Manager does not return calls. We found out from staff that 6 rooms had plumbing problems that night and that there was a room available to move us to. Horrible experience. Be warned, they will not help if you have an issue.

Great place. Clean room, its quiet and staff is very friendly.

Great place. Clean room, its quiet and staff is very friendly.

Easily accessible and what we were looking for for a quick stay.

Easily accessible and what we were looking for for a quick stay.

Pretty safe

Pretty safe

Respectful staffs

Respectful staffs

Being that this is a location in NC, it would have been nice to be able to have an area that was an outside sitting area. Since it is not really SAFELY walkable to anything, the times where we were at the hotel, we just had to sit in our room. It would have been nice to have an outside seating area and maybe a gas fireplace or 2 for patrons to utilize.

Being that this is a location in NC, it would have been nice to be able to have an area that was an outside sitting area. Since it is not really SAFELY walkable to anything, the times where we were at the hotel, we just had to sit in our room. It would have been nice to have an outside seating area and maybe a gas fireplace or 2 for patrons to utilize.

The staff was professional and pleasant, and the facility, though clean and maintained, was slightly above average.

The staff was professional and pleasant, and the facility, though clean and maintained, was slightly above average.

Room was very clean and spacious. Staff was friendly and courteous.

Room was very clean and spacious. Staff was friendly and courteous.

Everything was great..staff, front desk, breakfast buffet lady, room and parking lot.

Everything was great..staff, front desk, breakfast buffet lady, room and parking lot.

Problems at check-in with credit card reader...additional charge made to credit card on day of check-out apparently because of the issues at check-in...this additional charge is to be credited back to our credit card...still waiting to see that on our account.

The staff was very friendly. Room was clean and well maintained

Terrible! Majority of property was dirty and broken. Asked front desk to repair leaking shower, broken microwave, and refrigerator. Stayed at property for 6 days and nothing was repaired during my stay. Also, most of the equipment in the gym was in-operable. Would never stay there again!

With all the chaos inside the city of Charlotte this location provides everything to escape it.

Window dressings were not attached correctly, so that bright lights came in from parking lot all night. Very nonconducive to sleep.

Stayed for one night for my cousin’s wedding. The room was spacious and comfortable overall. Enjoyed the complimentary breakfast.

The cleanliness of this hotel was really bad. Not one to usually complain but be warned. The smell coming into the lobby was not pleasant. The lighting is deem but I think it is to hide the fact that the floors and walls etc are not very clean. The first room we were given, as soon as you came in the smell was overwhelming. There was red stains which I can only conclude was throw up all over the carpet given the smell. The walls were dirty like someone had thrown things on them without cleaning up. The bathroom floor was so sticky I can’t imagine it was even cleaned. The sheets were stained and so were the curtains. You could tell someone partied a little too hard and no one cleaned it up. No way someone cleaned that room. I can’t tell you how disgusting it was. The second room was much better but it was right off the elevator and you could hear everyone coming up. I would not recommend staying here.

The gentleman at the front desk was professional and courteous.

Evething good

It was a decent enough stay overall. When I first arrived, no one was at the front desk for a long period of time to check us in around 10pm. A line started to form around the desk. I said "hello" loudly to get staff's attention and Brian came from down the hall with an attitude saying to stop yelling at him. That he heard whoever it was the first time, there was no need to continue. We all looked confused because I only said it once. After an exchange of blames, Brian realized that he never put his sign up saying that he would be back in a moment. We apologized to each other and understood each other's frustrations. The next day at the snack shop/store, the female working the desk had a nasty attitude towards myself and my friend as if we were bothering her because we stood at the window instead of walking around to the front desk. We just did not know and asking her got ignored. Other than that, the room was clean but freezing. The thermostat only moved 1 degree every so often. The pool was nice.

I have stayed here for the past 3 years when i visit my son in Charlotte and have never had an issue until this visit. There was horrible wi-fi service and it was beyond frustrating. My boyfriend was trying to do work and he couldn't and I couldnt access certain sites i needed. we were told 2 different things when we asked at the front desk what was going on. I paid a lot for the 3 night stay and was very frustrated!

All

Staff was super friendly and welcoming. My children are little and tired from flying and the staff welcomed them with snacks and extra towels and blankets which was nice

Comfortable room, clean, great location

Just a few notes off the top of my head. The floor in the bathroom was sticky, the room had a musty smell which you could only smell when you turned off the a/c. The beds were super soft, which I'm not a fan of because it causes me back pain. The breakfast buffet was good with a few options for everyone. The staff at the front desk (Brian) was very personable and helpful. The main let down was that the pool was closed which was one of the main reasons I booked this hotel.

Amazing staff and guests

Convenient

It was very nice

Room was huge

Upon check-in after 11pm due to flight delay..the room still had trash in it from the previous occupancy. Also phone didn't work. Fooccupancy

Was good value for room

Nice clean room and quiet

The sofa bed mattress ruined everything else we experienced.

Staff was great and friendly and everything was very clean and nice.

Room was disgustingly dirty. None of the ice machines worked. Gym was closed. Breakfast wasn’t good.

Stay here every time I am traveling to Virginia

The staff at the front desk were very and courteous, but not very helpful. Our room looked like it was rush cleaned, had a little bit of an odor, and our mini fridge wasn’t working. I called the front desk to mention to them that the knob to regulate the temperature of the fridge was broken and they replied by saying that all the rooms were like that. So the food we had that needed to be kept cool all went to waste. We were in town for my daughter’s Softball Tournament. I will NOT be returning to this property.

Very nice room. The bedding was super comfortable. Really nice pillows and comforter.

Breakfast didn’t start to 6:30 am

The staff was very friendly and professional.

Bathroom was tiny and rundown. Ice machine was only on the second floor in a 3 floor building. Incidentals charge is still pending on my card after a week. Not impressed.

When we arrived the Comfort Inn. I couldn't believe it the same room. I actually booked photo's advertise are deceptive. After getting in the room it was veryout dated. The sofa bed needed to be thrown out and replaced with a new one. The pool water was disgusting looking like a swamp. I wouldn't suggest booking. you'll be disappointed. Couldn't received internet inside the hotel. Television was working. I reached out to the front deck to request a refund for the room. Stating I didn't receive what I booked and was told they have not controll over photo's advertise. I was told I would be getting a refund. Now I'm disputing the charge of $141 for the night we didn't stay. We had to book another hotel for the night. Be careful with this place if thinking of staying there and don't believe what is showing on booking site's

Dead cockroach in hallway no Kleenex in bathroom, hairdryer receptecle broke

Check in took a bit, but I think it was one of those situations where a lot of requests hit the desk clerk at once. Also hotel location a bit hard to get to with the road construction. Still worth the price paid though.

Great for my husband, me and our dog. Clean and comfortable.

will definitely be back

Great place

A room on par with much more expensive hotels. Front desk staff was southern friendly. Terrible coffee.

Carpet didn’t appear to have been vacuumed. We found a phone cord under the desk and two pennys in different spots on the carpet. Dark hair in bathroom floor

Nothing

Simple and affordable for family of five.

Overall the hotel was good. The door locks worked VERY poorly. It always took several tries to get the door open. No hot tub anymore. Typical minimal continental breakfast. Staff were very nice. Gym was closed due to AC issues.

Bathroom sink and amenities on sink had hair on them. Empty plastic fruit cups under footstools.

Great stay!

Not totally impressed. Hotel didn’t look ANYthing like Expedia pictures. Free breakfast was very unimpressive. Cold, poor choices, barely any choices. Flattest over easy eggs I ever seen. Waffle making line way too long. Should state continental breakfast at best.

Loved having a microwave and fridge in my room. It made it helpful for my work trip to have easy stuff for lunches. Bed and room were very comfortable.

The room was clean and the customer service was great!

Wonderful

All staff friendly and helpful - room also perfect! I’d come back in an instant - in fact I extended my stay by an additional day

Good

I checked into a room when I specifically asked for quiet, that was directly next to the elevator, there was leftover garbage in the trashcan from the guest before, and has in the bathtub that do definitely not belong to me.

Awesome

The handicapped bathroom had lots of safety grab bars, but the tub and floor was slippery… tub needed nonslip decals or a mat.

convenient

It was ok

Property was fantastic and also staff

After we had checked into our room, we discovered that 2 lamps and the TV set did not operate. Upon calling the front desk, we were told there was no maintenance available that evening and we would have to change rooms. We repacked our belongings and relocated to another room. After unpacking again, we attempted to turn on the TV and again, it did not operate. I noticed that the cable box was at an angle under the TV, and when I looked behind the TV, the HDMI cable from the TV which was too short by at least 12 inches was totally disconnected from the cable box. I propped the cable box more steeply and reconnected the HDMI so the TV would operate. The tub in the bathroom has no safety rails and no non-slip strips, so getting in and out and showering are dangerous.

Front desk service was excellent, the room was good, bed was okay on comfort, but I'm glad it was clean. The breakfast in the morning was okay, not a lot of choices, and wish there was more counter space.

Was nice

Breakfast was minimalistic.

First, it was on my route. Second, the gentleman at the front desk (I believe he said his name was Brian), was GREAT. He was personable and knowledgeable ... definitely an asset to your organization. I actually chose this hotel because of how he answered my questions on the phone. Of all the places I called, he was the only one who made me feel as if I were important enough to take the time to talk with.

Me and my family really enjoy our stay here

We were traveling from FL to OH. I would say that I understand that a dog room can have some issues. I thought the carpet looked really bad. I wish I had taken some photos of it. The frig did not really keep things cold and needs replacing. The bed was fabulous and the front desk was so helpful and kind! It is great hotel and I loved the quiet. I would stay here again.

Everything was great except for a few things. No luggage carts available, tv lost signal right before the end of a movie we were watching and hair blower was missing. We were offered to move to another room but we were too tired by then.

The bed is confortable. The curtain is not closed completely and the light was too bright outside of window. Breakfast has very minimum varities.

Good prices for a nice room, nice staff, good breakfast

It was very pleasant. Staff was attentive & very nice. Nice choices for breakfast. Room was clean.

The area was quiet and the people at the hotel were very nice. The hotel itself was in decent condition. There were a couple areas where the carpet was worn and the couch was clearly well-used. The breakfast was substandard, with very cheap sausage and eggs. The coffee was very poor.

The hotel needs a little TLC. One of 2 elevators was out of order. The tub didn't drain well. Carpet had seen better days. Always out of coffee and clean towels in the room. Front desk Staff was wonderful. Lobby and breakfast area were well lit and clean.

We were there for an event at the aquatic center and it got the job done - close, clean, decent breakfast. The man behind the desk at checkin was extremely nice.

Great location!

Did not clean our room, towels were not restocked and staff not very friendly!

Very clean

Every t hing was good

We had a horrible experience. Stayed for one night. Our room had not been cleaned properly and our blanket was old shabby and torn. The tub had clumps of black hairs in it. I notified the front desk and was told there was no other room to move to that the best the young lady could do was as to leave a note for the property manager. The property manager never reached out to me after 4 days I called Expedia of which I booked the stay. They sent an email to the property manager about the experience and asked for a full or even partial refund. The hotel manager said no refund is there policy sorry. That’s a load of crap. I paid for a nasty room and was not even able to shower. This shows bad leadership and bad costumer service. Everyone makes mistakes but acknowledge the mistake and apologize then learn from those mistakes and do better the next time. I also have pictures.

This was the nicest Comfort Suite’s that I stayed at all vacation!

Excellent staff and clean rooms / grounds.

Cleanliness in a dog friendly hotel. Excellent staff from front desk to housekeeping!

My experience was fantastic!

Stay was ok. Was in town for volleyball tournament. Hotel was pretty full. Woke up to a phone call at 7 am. Multiple cars had their windows smashed and broken into. I leave nothing in my car for this reason. They still broke in. Took nothing but huge pain as I’m 3 hours from home. Hotel staff didn’t offer much help in trying to patch the windows or anything. Car alarms went off at 2:15 am and the front desk staff didn’t call the police. Several other hotels in the area were hit too. I’m not sure what night staff at hotels do. My car was parked right in front of the lobby door. Super frustrating to wake up to that especially after paying $160 to stay there. Hotels need to be more accountable and responsible with their parking lots. Hire security for night time. It happens all the time and the hotel gets off with no issue.

The place needed updating. The pool bathroom was disgusting, pool was in very poor condition. Place smelled musty, beds were uncomfortable. Need to replace yellow worn out pillows. Breakfast was ok, server there was nice.

We had an unexpected stay here due to car problems. The room was pleasant and comfortable, and the staff were so engaged and pleasant. They were particularly nice to my family who had to stay in the lobby for a few hours the next day while that car was being repaired. Would definitely recommend!

Checked in for 27 minutes and checked out. Bags over the smoke detectors. Mold in the room. Beds had streaks on it.

Comfortable, quiet and close to food

Rooms were nice, nothing fancy. Breakfast was good. Every single staff member was very helpful and nice!

The staff was great.

Friendly staff. Clean. Close to restaurants

Needs an update, getting a tattered look. Elevators are slow and usually only one is working at a time.