Sonesta Essential Houston Energy Corridor

Location Need refurbishing

I am requesting an immediate full refund for my reservation. When I arrived at the hotel to check in, the front desk informed me that they had no reservation under my name and were unable to accommodate me. Because the reservation booked through Booking.com could not be honored, I was forced to leave and secure alternative lodging at my own expense. I contacted the hotel directly and was informed that they would not issue a refund. However, I paid for accommodations that were never provided to me. I arrived as scheduled, attempted to check in, and was denied a room because the reservation could not be located. I am requesting a full refund of the amount charged. If necessary, I can provide documentation of my alternate hotel stay and any communications related to this incident. Please escalate this matter and process my refund immediately, as I should not be charged for a reservation that the property could not honor. Thank you.

Old hotel, mattress super old that would sink you. I end up leaving

Terrible room. Bathroom door knob broken, could not close door completely or you were locked in, knob only worked from outside. Missing lightbulbs, pool towels stocked in bathroom instead of regular towels, white spot in middle of TV screen, window glass broken, barely any water pressure in bathroom sink, no shampoo/conditioner. 1/10 do not recommend.

The room was very outdated, there were cracks in the walls by the bed and bathroom. The carpets were soft and worn and the elevator was out of service during our stay.

Excellent place to stay. Very clean, helpful, and friendly staff. Good full breast fast. Minor issues, no shampoo dispenser (still shampoo bags available), TY is old; however, works fine. Definitively, I will stay again.

Clean room. Room service did their work very diligently. Helpful staffs.

The room was very clean They skipped the complimentary breakfast a couple of days

I made a phone call before coming to the hotel requesting a room when I first floor and they said they would reserve it for me. Mind you that I had previously paid for the room a week in advance and I expressed that anything on the first floor would do since they don't have handicap rooms in this hotel. The old staff was more accommodating but the news staff that they hired reneged and place me on the third floor and that the elevator is functioning now. Needless to say this changed my whole opinion about the direction this particular hotel is going. One of the problems with my room was there was no shampoo there you know like the little packets and it did not have a microwave. They informed me that they'll get one put up there but I was only staying for 2 days and it wasn't enough time for them to accommodate that. The new staff was very Loki and polite and not accommodating at all saying that the rules are that you got a king size bed and if you want a room on the bottom floor you can get a queen size bed or a double and I didn't mind a queen size bed I just wanted a room on the first floor and I knew a room existed for me on the first floor which is why I asked for it in advance. I was very disappointed.

Good

Great stay Thank you so much

Its was not bad for the price but they do need to upgrade a few things in the rooms the door from restroom was hard to close the shower curtain was a little dirty and would not stay close right other than that it was good ac was nice and cold .

When I stay there in the past they had a problem with the ice machine and they have fixed that. They seem to be firing on all cylinders and everything was good.

The toilets barely flush. Even after tequesting to switch rooms, the toilet wasn't any better. The room was not clean and whatever solvent they wete using to clean smelled overwhelmingly bad. It made me have a continuous cough. The staff was barely helpful. The bathrom was incredibly slippery. And the breakfast on the days they remembeted were a joke.

Door to second floor had no handle, elevator was broken Two days.

My microwave was not coming on I asked the first night but they said it was after 4pm so matiance was gone so I asked the next morning nothing all day now im on day 3 and still no microwave so I'm going to change hotels

No me han entregado mi depósito de 100$

Everything love the hotel No comments

Superb

I would say the pricing is the only thing that comes to mind. The rooms the amenities the so say breakfast that they serve. But like they say you get what you pay for. Yeah also doors the don’t lock automatically was crazy when I turned the door handle without the key card and it just opened.

Everything was great except there was no verity on the breakfast all they had was toast and cereal. They need a waffle maker station. I liked it so much I'm going to stay another night

Room had roaches and hotel desk clerk tried to play with my deposit!!

Hood

Nothing it just was dirty looking stains all in the bathroom tub,walls,door panels etc toilet not flushing smh I asked to get another room and they told me it was packed up no rooms were available

The room was ok even though remote for the tv didn't work. The staff really tried to assist with the issue but it didn't work

Passable

Everything No cart

Everything They didn’t have a cart to carry our stuff in or out

Everything They didn’t have a cart to carry our stuff in or out

Everything Nothing

Everything Nothing

Everything No cart

Room smelled like chlorine, sheets were gross, room was gross. Pillows were yellow. Room felt super humid and wet. I do not recommend.

Very good

Elevator was out of order. They didn’t have the complimentary breakfast that was supposed to be from 6-9. They require a 199 deposit for incidentals. It is refundable. I didn’t know about this prior to check in

The breakfast was disappointing. The location was horrible. The address is on interstate 10, but you cannot access it from interstate 10. You have to come in a back way which confuse the GPS. The bathroom fan made awful squealing sound. I have stayed at better budget motels.

The breakfast was disappointing. The location was horrible. The address is on interstate 10, but you cannot access it from interstate 10. You have to come in a back way which confuse the GPS. The bathroom fan made awful squealing sound. I have stayed at better budget motels.

Saw some baby roaches close to the microwave and by the nightstand.

Room are comfortable, quiet stay...

Walked in the door and the hotel reeked.of mildew so inside not stay and was unaware of a.$100 deposit and they will not refund my money

Exceptional

New staff and their internet was nonfunctional.

Comfortable rooms

La howlers no sirve, no te colocar agua así la pidas

Clean room

The room had roaches all in the fridge and in the microwave, and on the desk, it was disgusting and the hotel manager refused to give a refund.

Do NOT book to stay at this hotel if you are traveling. They have roaches! My kids & I were stay there for. 2 nights & upon the 2nd day there was a roach in the bathroom that I had to kill. It was disgusting! I went to complain about it at the front desk there was literally little to no help! The girl at the front desk was acting like she was scared to contact the manager that I requested to speak with about the situation! I wanted to be compensated some of my money back for the disgusting conditions & live roaches and was told that I would have to email guess relations. I wasn’t able to talk to the property manager at all. I also have photos of the roach, And when I checked out Sunday morning the front desk staff was very nasty & rude! Heated exchange with Staff members.Do NOT waste your money at this slum of a hotel and their rude staff. Housekeeping doesn’t speak any English & if you need help they aren’t helpful at all. I highly DO NOT recommend!

Room clean and comfortable...

Its was clean and air worked great nice staff

They breakfast is not good

This hotel have a good beds good stuff but the reason i give 4 ⭐️star is cuz my last time i did my reservation at 1pm and when i come to the front desk to do check inn 3 pm they told me the room is not ready and i did check inn 3:45 thats enough

Shower was broke and they didnt have a room to move me to.remote didn't work, tv

Overall great experience

Rooms súper clean but the outside of the property leave at lot to be desired

They charged my card for the $100 deposit and never returned it.

Breakfast is mediocre

Breakfast was bread and spray butter basically. Didn’t get the room I booked and paid for. No where did it say a $100 hold

Business center didn’t even work

Cheap and clean

The air conditioning makes too much noise

Fantastic stay

The Receptionists were friendly and very helpful. House keeping crew was always on time

everything was goog. and the servtce was excelent.

Had no tv plug and asked three different front desk people who promised to bring a cord and never bothered to bring it and didn’t offer a discount for the inconvenience or any type of solution!!

The ice machine was out of order, but we were able to go next door to sister hotel and get ice. The staff offered to go for us, but we took the walk. Our cozy room was on the third floor, and I was so thankful to see the luggage cart, got it all loaded up, Just to unload and get our steps in. THE ELEVATOR WAS OUT OF ORDER. I am normally a stair taker anyway, but as stated, we had a few days worth of luggage and supplies to haul. The hair dryer I borrowed from the lobby was also out of order. I was offered drugs in the parking lot, and multiple times there were folks sitting on the stairs, smoking. Not that it makes a difference, but it wasn't a cigarette or bud.. Overall, we extended our stay multiple days and would stay there again if necessary. The rates are affordable, the staff were all pleasant, all issues were addressed and solved immediately. We stayed in three different hotels that week, due to travel. This was the cheapest, and the room was a bit smaller, but it was still our top pick. And it rained all week, so the indoor pool was a bonus! 3 out of 5 for now. It appears to be under new management and going through changes.

Good hotel

The tubs rusty and dirty they need to be replaced basic standard stay good enough for trip but I’ve been to way better plenty times

Clean room front desk staff really friendly when I check in the room was clean I was there a total of 4 days never did they came buy to clean it I had made a report about this things in my past stayed but here I am and it’s happening again. Parking don’t look safe but it is. Besides me telling front desk I need my room clean Saturday they told me room cleaning is only Monday thru Friday. I went ahead and stand my stay til from April 13-17 I ask this morning to clean my room before I left I come back at 6pm and room not clean at all

Excellent; location, parking,

It was concerning that the AED indicator in the hallway, outside the fitness room, indicated that there was a an AED in the room, and there was not. The parking to the west and northwest had debris, was unkept, and a dumpster took up the corner parking space outside the west door. It was difficult to access side door with stroller, as there was not a dip in the curb, nor does the front walkway come around to the side doorway.

Nice affordable room

The pool is indoors, which came in real handy while it rained our entire trip!

N/a

Upon checking into my room I found black mold in the

The elevator was down during my stay but it didn't affect me because I requested the first floor. The ice machine was also out but they're getting a new machine on the 18th. Other than that it was a very pleasant day.

Overall good experience, Just wish breakfast was better. Only options available were orange/apple juice, milk, sandwich bread, spray on butter, danactive, oranges, bananas, apples, cereal( fruit loops, frosted flakes, raisin bran) coffee and a toaster.

Safe parking

Broken elevator. Broken door lock. No battery cover on TV remote. No ice machine. $100 deposit required for the privilege.

Yes everything was good. Air conditioning was effective parking well I arrived in an Uber

The hotel is pretty decent as far as the rooms but when this visit the ice machine wasn't working and as usual the gym is equipped if you like aerobic exercise not much for weightlifting but they have nice machines for aerobic exercise.

Terrible. Bedford arrival I called around 9:30pm stating “we would be later than expected and is it okay if we can get still get our keys before midnight” the lady and the front desk who answered said “yes as long as your here by 2am you will be fine”. Once we arrived to the front desk i say i’m checking in (we get there around 12:30-1 o’clock) and I told him my name and he says “yeah they just called and there switching yall”. No one called and told me this no one emailed me, and then we try and ask for the number that just called him he wouldn’t give it to us he wouldn’t go get a manager and he was very rude HIS NAME WAS DIEGO that was at the front desk. He had a very terrible attitude, he was rude, and not trying to help us at all! He kept rolling his eyes, and having a “i don’t care” attitude when it came to helping us. So off this one experience i would not recommend staying here they are very rude and unprofessional when it comes to helping their guest. Not only did he not want to help us when other couples came in he was kind to them and trying to help them as much as he could. in my opinion i feel he didn’t want to help us at all.

Bad service

Everything was broken, the washer and dryer, the computers and printers in the business center, the elevator and the ice machine

Like well the bed is comfortable. That the stuff don’t clean front desk don’t care I request cleaning my room 3times already and today is the 03-20-2026 my room has not been clean since the 03-17-20226 am here till the 23 of march.

The elevator been broken I haven’t have my room clean since the march 17th I have ask the front desk about getting my room clean they keep giving me the run around. I have request my room clean from 3different clerks up front and nothing today is the march 20th and I walk in the room at 7pm room still the same. I even ask the front desk to just drop off towels and clean sheets and pillow cases that I will do the bed my self nothing yet..very disappointing

Walked into a dirty room .Had to change own linen

Elevator broken

the gym was equipped with basic equipment.

Two rooms robbed. They broke windows out and had a knife. Three doors down from me. 2 cars broken into. Hotel kept locking people out of their rooms with the key card, me as well. Charged me for service dogs even though I had paperwork. Front desk threatened to call police on me for recording our conversation. Dirty tub with mold. Ice machine broke. Had to leave for fear of my life. I have info from people who got robbed. Fridge broke.

This is one of the worst properties I have ever visited. I wouldn’t come here again. First when we got there I requested side by side rooms or connected that didn’t happens. Then we realized the tv did not have a cord. We informed the staff that the room my children were in air conditioning did not work. No only didn’t the air conditioner did not work the face of it fell off. My toilet clogged and the cleaning staff tried to hand me the plunger to unclog my own toilet. Then she had the audacity to argue back with me when I said that isn’t my job. There wasn’t any warm water in my children room. We had to stay in this money pit for 3 days in these conditions and they didn’t even want to give me back any money or make any accommodations because I pre-paid through Expedia. Whatever you do, do not go to this hotel!

Bad smell and rooms aren’t clean, they ask for $100 deposit

The bathroom and under the mattress were very dirty. The lights weren't bright enough, and the TV cable only worked the first day, then stopped connecting. The door suddenly wouldn't open even though there were still two days left, and they didn't explain why... terrible.

The entire hotel needs a remodeling. The room was something I decided on last minute but I will not be returning. The front desk initially told us they were "overbooked" and tried to get us a room next door at the LaQuinta which looked like it was abandoned. The room was okay except for some of the lamps and light swithes didn't work. There weren't enough towels for 2 guests. The shower vent look like it was starting to get mold around it. The wallpaper in the bathroom was peeling off and soaking up moisture. When I booked it told us there was complimentary breakfast, but when we arrrived they provided a breakfast voucher for one day on a 2 night stay. Granted I don't normally eat some hotel breakfast but it was laughable that they gave a voucher for it when it's not necessary.

Overall great experience

we only stayed for 1 night, the 1st room we found bugs/roaches; tub clogged up and dirty. requested another room. the 2nd room was better but toilet wouldn't flush properly my husband had to do a little handy work for it to flush better. it was only a 1 night stay (7 hours total) just to sleep. Free breakfast -not much of a breakfast. would not book again

Clean property and very good quality and good condition

The bed is the best sleep without the bugs. Bugs makes everything worse and that is not good nor clean. I believe people brought bugs there but the property should make sure those rooms are exterminated and clean before making available to consumers.

Clean room and surroundings

Great Place

I did not receive my deposit back of a $100.I'm not happy about that and I left the room and good condition

Clean room and good staff

The bathroom tub was chipped, sheets was dirty, and had a bad smell.

That's great customer service

room could have been cleaner, but staff was very friendly. breakfast was underwhelming but still an okay selection. beds and pillows were comfortable, nice quiet stay overall.

No hot water

The room was clean and overall for the price the hotel was a good alternative...

A 1 star is the least I can do since there’s no there no negative 0. I fear for my life, there was a break in, I have my kids with me and they don’t need to be in that situation. I want my money.

Clean rooms and friendly staff.

good

I still have not received the pet deposit yet

Nice people with great breakfast and clean from parking lot to room

Staff was really nice at front desk

Everything was excellent

Pretty happy with the place. No light source was provided at the desk area and the one ice machine was not working

Awesome stay better that expected

*

The room was reasonably clean.

Clean room and courteous front desk. Initially, elevator was not working during check-in but was fixed a few hours later.

The staff was very friendly and hospitable

The customer service was very good here. The cleaning ladies were very polite and it was overall comfortable stay

The elevator was not working and AC wasn’t working either

Great service

The first thing is that the elevator was not working so we had to take the stairs to the 3rd floor, then the room assigned had mold in the bathroom.. so I requested and move to another room.. The ice makers on all of the floors were broken..

They changed me $100 as a deposit and it we have not been reimbursed for it yet. When we had breakfast the milk was spoiled. Very disappointed.

The first room I was given the heater didn’t work so I was moved to another room. The sink in that room leaked very bad. Housekeeping didn’t clean my room Sunday when I went to work so when I returned the room was dirty and I had no fresh towels

Breakfast was meh. The parking was easy. Other hotels where almost empty and quite dark. Infact the ice machine was out at SONESTA and they recommended that we walk to the next door hotel and fill out ice bucket. It was cold out and super dark. The elevator, gym, pool, and laundry all had out of order signs. I got charged 30 for a late check out when I had a consecutive reservation and they didn't give the money back. I work in the travel industry as a flight attendant and have slept many places but I think this had to be my biggest disappointment in years.The staff I interacted with was pretty nice but not accommodating.

The hotel was not maintained. Had to switch rooms because the tub in that room constantly dripped. The second was better but was not cleaned good. The elevator wasn’t working. I constantly had to go to tge front desk because kept being demagnetized. The second floor hallway was extremely cold. The ice machine never worked. Had to go next door to get ice.And the night staff would disappear from the front desk, so you would have to wait until they showed up. Overall the stay was not good.

No tv the ice machine was broke no soap in room room stinks

RUDE STAFF AND AS WELL RUNNING AROUND IN HALLWAYS FROM THE FRONT CLERKS TO THE MAINTENANCE. SO UNPROFESSIONAL

Breakfast was continental. Parking is superb.

The room is quite comfortable and clean.

Needed a $100 deposit upon check-in. Water continuously dripped in the bathtub, toilet did not flush properly. Ice machine did not work (was informed i could go next door for ice) fitness room was out of order.

I didn’t have breakfast

One word, awful! Sheets where stained with what look like blood. The sofa chair was stained and dirty. I can’t add pictures but stay away from here. Even the breakfast was a joke. Raisin brand cereal or toast. Total waste of money.

I usually stay here to walk over to Md Anderson Diagnotic Imaging. So overall i like it. Howver this time the pool was cold, its indoors, the pillows were hard and the brkfst was limited. Hopefully next time we visit i can give 5 stars

the room was great, the only downside is the ac didn't seem to work great. i had it at 61 degrees with the fan on high and it was a bit warm in there. but other than that the staff was very nice, room was nice. bed was decently comfortable. would stay here again :)

I have a medical condition that requires me to use a crutch to walk, and upon arriving at the hotel at 2:51 p.m.—just nine minutes before the posted check-in time—the front desk staff member, Hamaz, was extremely rude and refused to allow me and my family to check in. While I fully understand the hotel’s 3 p.m. check-in policy, the minimum expectation in a hospitality setting is courtesy and professionalism; instead of politely asking us to wait, he argued that the owners were on the property and he “did not want to get in trouble.” When we asked to speak with a manager, he proceeded to insult both me and my wife. This experience was unacceptable, and I will not be staying at Sonesta properties again given the lack of respect and basic hospitality shown by your staff.

stayed one night the lady at front desk was nice and respectful. easy access to parking free parking as well room was perfect and clean

This was a horrible hotel lots of roaches in the bed was awful. I will never stay here again.

I don’t expect a lot for the price but no breakfast even when it was advertised and I asked on check-in and was told 6am to 9am. Disappointed and had to go get breakfast on New Years Day!

Horrible staff & bad experience overall

Well maintain 👌

Yes the girl Sam was not that helpful..i booked online and showed her the reservation. She was telling me she could not check me in. Because it did not show on her end. All she told me was call Expedia and she could not check us in. I felt she just had a i dont care attitude.

Never again

Yes. Excellent place. Great parking .

Super clean lobby and hall. Room was clean but had a musty smell but air freshener helped.

Parking was accessible.

Beautiful

Basic cheap accommodations. Staff was distracted with other calls during check-in. Multiple trips to the front to get the door card working. Most amenities were out of order. Be aware that traffic noise is high in this location.

Parking wasxeasy and secure.

They refused to give me my deposit back because they said that my fully licensed service dogs were not service dogs, even though I showed them all of my documentation

Great parking. Hardly would call that a breakfast. The room had roaches.

I was denied my room because the system went down. After driving 7 hrs to my destination.

There was no hot water in the sink. There was no tissue box in the room. The holder was empty. Front desk lady was not very welcoming or friendly, but she was not rude. This hotel is good for a quick stop, but it’s not worthy of a long day.

Safest part of the hotel is amenities what they are claiming in web site is absolutely lie. Gym is malfunctioning and pool they don’t heat up. They are saying that they only warm up water a certain time period. I upgraded 25$ value for breakfast, gym and pool. But didn’t get what I was looking for . Low grade breakfast. I deserve refund list 100$ for five days staying.

Love it

Nothing

Room was in good condition. But, the breakfast was very very poor. No protein like eggs, sausages were provided. When asked, they said they provide protein only on Fridays. Also, the shower knob was not staying at right force and temperature. It was very difficult to reach desired temperature of water.

Great place

I love it always my go to

Hot breakfast on weekends only

yes

The bed was shaking . Was not properly seated

Room Phones are inoperable, piece of bed sticking out from underneath the bed, small cockroach walking around on the bed while we were resting.

no microwave

It's ok for the price

Yes

H

Easy parking and friendly front desk upon check in. However the room did have a very bad odor.

Staff was courteous, room was decent. A good stay overall

Extremely clean property, professional and friendly staff, best value, and safe secure property.

The parking was very secure, the staff very professionally friendly and accommodating, extremely clean property, and a great bargain for your money.

The room was clean and the staff was very courteous. Would recommend this place to family and friends.

TV didn’t work, lights in the room didn’t work. Shower tiles were broken. AC created condensation in the room making everything damp or wet.

Nice. Nothing outstanding though. Had a really hard time finding the phone number to the front desk to contact them prior to checking in. Had three phone numbers and still was not able to speak with the front desk prior to checking in.

Location was great and bed quality was fine.

No good

nice rooms, continental breakfast

yes

The front desk staff was horrible and harassing. They have early and late check in/out fees in place. Instead of following their own protocols they like to tell guests that they’re calling the police on them. There’s a $100 deposit however I overheard a staff member telling another guest that there’s a $0 and $40 deposit option. Theres a $30 early check in fee. Late room renewal is $30 after 12pm and a full regular priced days stay after 3pm. However around 11:30 they will tell you that they’re going to call the police on you. There’s roaches in the rooms. The amenities are not accessible. The pool was out of order when I first arrived. There’s a huge trash receptacle on the property. Just in the way. Breakfast consists of white bread, cereal, oatmeal, cookies, apple juice, coffee, and milk The staff is rude. They do not know how to multitask. The door broke as a guest was arriving and instead of instructing said guest to meet one of the staff members at one of the other exit doors to be let in they just ignored her while they called maintenance or figured out what was wrong with the door. House keeping is nosy and will take pictures/remove your things out of your room if you’re not available to watch them.

Cozy quiet. Room was clean linen was fresh

Only ice machine in the whole building was broken.

Room was very lean and very comfortable. Also Angel checked ✔️ me in and made sur i had everything i needed. Staying there 5 day was relaxing but the water in the pool was very cold.upon leaving Angel also made sure i was well taken care of and said hope to see me again

Breakfast

everything was fine

never got my money back from the security deposit. i was told 10-14 days and it would return to my bank but its been a month and i haven’t gotten anything back. terrible hotel and policy.

The breakfast area was clean but had small quantities of food that ran out quickly.

I was unable to stay at my reservation yesterday due to a family emergency. Can you help me with a refund.

Good

out of service. She actuallysuggestedthat we could be swimming in the neighborhood. .

Only thing was u can’t check in till 3 every thing else was cool

Okay

It was clean and good condition. I like it

The room was unclean, unhygienic not suitable for international standards. Renovations are strongly recommended.

Bed are not food either not a good sleep time.

Room was too cold I got sick but turn off the air conditioner otherwise I like the stay I am going to check in for two more days..

Felt safe

Fabulous and professional service

Nice facility and great community

Elevator was malfunctioning

Good excellent

Hjjdjsk

The pictures were definitely old or fake. We picked this location for the indoor pool but it was not in working condition but the whole 1st floor reeked of chlorine. The breakfast choices were very limited. It lacks effort and shows the corners that they cut in efforts to save money. Every time we pulled in the parking lot it was always a car or two parked with someone seating in there as if they were making drug transactions. Hotel was definitely not what I thought it would be. The good thing was that both employees that we interacted with were pleasant!

Clean room

Breakfast was served late on weekends and no coffee available in the morning. So I didn’t get to eat. My room key didn’t work the second night. So I had to stay in line and wait 45 minutes for the new arriving guest to get a new card. Therefore list another hour of sleep. The cleaning crew left a bunch of hair in the tub and sink. Absolutely disgusting. I suspected they were using my room to take showers and wash their hair. Also all the caps were missing from my hair products. They were probably using them too. My laptop was unbuckled and appeared to be removed when I returned. Probably looking for money. Lucky they didn’t steal my laptop. They switched towels the 2nd night from full bath towels to medium used hair towels that were so thin , you could see through them. Therefore, they didn’t dry me off very well. I have photos of all the long hair left in the tub and sink. I’m sure they were using my room to use the shower and sink as I have short hair that doesn’t fall out. Also , shady characters hang out in the parking lot late at night and early in the morning. I saw a car missing tires and up on a tripod. So park at your own risk.

Room was not clean, faucet was dripping. The pool was closed, the entire hotel seemed poorly managed.

Noisy

Nice hotel, clean staff was friendly nice for their money

Pool is closed, no gym

Good Stay and convenient location for an over night. Easy access off I-10.

Everything was good !!!

The location for the most part.

Overall the Hotel was nice and clean, unfortunately the Pool was not operating and I had a child with me looking forward to using it, furthermore, the shower curtain pole in our room was broken and the shower curtain would not close making the bathroom floor wet and slippery. Lastly, the toilet was not flushing properly.

Very clean and neat

Staff poor collaboration Slow response to the requests

Roaches and the toilet sounds super annoying throughout the whole stay dirty showers as well.

I stayed one night in this hotel (thank God). It smelled horrible. Staff did not have manors or any kind of professionalism so to in their approach on the phone or in person. Rooms were dirty (curtains, bath tubs, sheets. I used my own blankets and sheets. The “breakfast” was pitiful and at weird hours. The $100 deposit was never disclosed until I arrived and it was more than my stay there, and even the front desk seemed afraid to bring it up because even they know it’s ridiculous. I would not recommend this place to anyone. Stay away.

Great

This Katy Houston location..Staffing are not aware or poor knowledge of their policy..

The staff on duty that atend to me are horrible

Such a great place and great customer service.

Room was clean but old! No iron! Tv channels not working! Tv keep blanking out! Budget friendly but will not book again

Broken icemaker. We were told to go to next hotel (sister company) for ice.

Can't breath Beds are bad condition - noisy Unsafe homeless people come in to dine morning and in evening are outside the hotel lobby. Disgusting. I need refund now

Pool was closed. Breakfast was a joke. Entrance had people around it smoking drugs ( I believethey were employees). Gave use the wrong type room initially.

Polite staff

Great

Very nice

Satisfied stay

Once checked in

The room, particularly the bathroom was run down.Dripping tub faucet, slow drain in sink, and toilet that required 2 flushes to go down. The bathtub had area that were chipped. Just gross. The tv had a gray shadow in the center distorting the picture. Room had a musty smell. Would not recommend.

They demand a $100 deposit offering return same day on checkout and 5 days to return if credit card is used. No extra towels. Uou need to return dirty towels in front desk to get replaced if you need additional towels. I stayed 4 nights. Washing machine never worked. Ice dispenser never worked. Need iron box? Go to frontdesk and promise to return to get one. Want to dry a towel? No stand for it?

The staff was very friendly, helpful and kind. Lots of space to park, very clean room. There is no shops nearby, and it’s one way road there and it’s kind of easy to miss your turn to the hotel cause there is no signs on this hotel, that was the only inconvenient thing there, but I liked my stay there a lot.

Staff doesn’t care, left us waiting hours to fix toilet. Refused to switch rooms and kept turning off our key cards. Very unclean , pool broken and the cleaning ladies were extremely rude.

Discusses to the max! bed bugs, ants all on the restroom crawling all over the walls , stains on sheets. Worse part no manager available on the property. Guy at the counter just said I’ll make a report didn’t apologize about the horrible stay nor did he try and make it right.

They didn't have signage which made it hard to find, and they had a $100 deposit though it was refundable. However there was no indication of this when booking. And they had a no refund once you booked. Overall horrible experience.

Breakfast was fresh on Saturday morning

It was clean ice machine didn’t work

Michelle, Nicole, and staff was amazing.I really like how they did everything

It was a nice stay for weekend, the pool was closed, i was overcharged a couple of times. Breakfast wasn’t that pleasing but decent room could be a little bit nicer.

There was no ice in the ice machine. I will not book this hotel again. Nor will I recommend it to others.

Good place to be

Y’all just have to book trust the experience and most of all pray for your experience to be great!!!

I got bit up by fleas and or bed bags

I’m loving this little staycation

I came here about 10 weeks ago, right after Sonesta took over. They have done substantial improvements in rooms, toiletries, etc. Very impressed. Also try to get rooms not facing the interstte. Can get kind of noisy with traffic.

The tvs are old and small. My tv wouldnt change channels. The next room smelled like mildew and the third room was ok but had roahes

I’m just trying to get a little better with my life

Not enough food on the breakfast pad... So a lot of folks didn't get to eat the FREE breakfast so they closed it!

Pretty nice hotel the only issue is they were working on the pool while I stay there but overall it was decent and their gym equipment actually worked unlike most hotels in the area.

The staff are straight forward. Really enjoyed my stay

I had to stay ...I never got cleaning service but 1 time out of a 2 week stay .No working phones..I am Disabled...No assistance period...Only 1 Front Desk Lady was Kind and Tried to Help..

The flush was not working. Breakfast was not that great.

L

Staff is helpful. Prices are affordable and I appreciate the convenience and flexibility that comes with Airbnb.

The ac unit leaked in the room, pool was closed, laundry was closed, front desk was rude

Breakfast was a joke

We were told that the hotel had changed owners. The laundry room & ice maker were non-operational. We were told by one female worker at the front desk that we could get more towels once the dryer was done. However, when we came down after 10 pm, a male front desk clerk in his 20s was at the front desk. He told us there weren't any towels. We explained his co-worker from earlier said there were. Another guest came looking for towel and was told there were towels once they dried in the dryer. The front desk clerk then told us to check at noon the next day. He was playing loud rap music. He didn't check for the towels till after the second guest. The dumpster outside in the parking lot was unkempt. We did enjoy the pool which was open till midnight. Housekeeping was very helpful.

Breakfast was cereal or Toast !??!

None of the charging outlets were working and my phone had died, the outside of the property was very dirty.

Great for the price. I think the deposit is too high and needs to be lower.

Amazing location, nice rooms and great breakfast. Enough said!

I just think it’s a very basic hotel nothing very fancy I wouldn’t recommend my family to stay there. I’m a Hyatt girlie. But sometimes I get cheap. I think it’s a two star hotel. It gets the job done.

sk Ladies were Excellent..I had complained cuz I'm disabled and no response as of yet...They say even tho Expedia doesn't charge tax They do..smh

Broken window mildew smell stained walls

Hotel was another name now Sonesta there was red ants on the foot bath towel first night 2nd night on some clothes in the closet. Beds are soft but linen had a certain smell, breakfast is very limited and hours too. They didn't have luggage cart first night like I said it looks like they are starting over. Ice machine didn't work on any floors. Service desk some friendly others spaced out when asked questions. Left a cash deposit and was returned to us when leaving hotel. Mentioned these problems they said they were going to work on it.

We especially loved the indoor pool. Overall, good experience!

Check in was quick. Staff was very nice room was super clean. My daughter loved it looked just like the pictures no weird smells no bugs of any kind. I do see that they are under renovation which is also exciting and above all the price was awesome.

I informed the front desk, but they didn’t seem very surprised or concerned, and didn’t offer any real solution besides a half-hearted apology. This level of cleanliness is unacceptable. I would not recommend this hotel to anyone unless they fix their pest problem. Definitely not worth the money.

Upon arrival

Good hotel for the price.

Amazing staff

Very nice place for a short trip despite the cockroach in the restroom and the odor of the location it honestly is a very pleasant stay. Very calm and quiet, also the pool is open pretty much alllll day! I do recommend staying if you’re only coming for the weekend.

The pictire lied ... It is very outdated ... Found 2 roaches in my room the front desk clerk did not care ... Breakfast was trash ..

I loved the fact that the location is wasy access to shopping ateas and restaurants.

I don't know who they sent to that location today but that woman from South Africa was really rude and disrespectful and unprofessional she needs to be trained properly she acts like this is Africa we are in America God bless America

This property was absolutely disg

😁

The room I was smelt like smoke and I realized on the day I was checking out that my room door didn't automatically shut when I close the door.

Love it here

N/a

Excellent

Ok

Clean quiet great price

Such amazing staff

Has a pool inside good price clean rooms

The building is old and it is a partner of sonesta, I have stayed at sonesta hotels before and this one is nothing like sonesta hotels, super old, dirty, not family friendly could not let me child crawl because there was bugs on floor.

Great room for the $ no complaints

Just not a very nice place, but you pay for what you get

It was ok specially considering the price. I stayed here for one night due to repairs that were being made at my house. Everything is clean. What I didn’t like at all was the “breakfast” not too much to choose from. But it was ok for what I needed for the night.

Easy parking cleen good price

After the first night, we were unhappy with the condition of the room, which had fairly severe water damage and smelled so we decided it wasn't worth staying the additional 2 days we had booked. The hotel refused to refund the 2 nights we didn't stay, even though they did not hold up to their end of the bargin.

Nice and clean place. I never think for the price I could have a beautiful place to stay. I highly encourage people to visit that hotel.

Great service

Good

A budget hotel that exceeded all my expectations with amenities much, much better than some other hotels that charge radically more for the night stay. I definitely recommend it.

House keeping was polite but reception refunded my Room Deposit to another guest and refused to correct their mistake. I had to dispute the charge with my bank.

Reception refunded my $100 Room Deposit to another card!

Be carful with payment at this hotel. Reception collected a $100 Room Deposit, but refunded it to another quest, on another card!

And kind. Rooms were clean. Didn’t have any crazy unexpected conditions in the rooms.

Top gulf right across

Good

Front desk was very nice

Front staff was very nice! The cleaning crew was the only one with an attitude all the time

Was great