MainStay Suites Texas Medical Center/Reliant Park

Spacious room. Clean place

The room was cleanish. The tub had a permanent liner sticking on w some debris under the edges. Bad caulking job on tub and elsewhere . 2-3 fully cracked tiles in bathroom. In a not real nice part of town but they have a gate and security. No breakfast. The pool was closed. I reserved 2 queens, I arrived and they did not have 2queens available. The staff was helpful and nice. I believe some ppl have been going there for years and it is cost effective short term housing. I would stay if I had to. Honestly when I walked in, a lady with an abdominal binder and unbuttoned shirt was coming in showing her abdomen and binder— making it seem really ghetto. I couldn’t wait to come home. Nice frig n kitchenette set up.

Comfortable, felt safe, loved the shuttle service! I wish there was a breakfast.

Nice friendly staff The location and environment were awful. The other guests were loud, perverted, disrespectful, and obnoxious.

I killed 2 roaches and a spider. We had to beg for towels, the only way you could get more towels was to turn the other ones in. The building smelled old and stale. Other than that it was in a convenient location to get to the Medical Center.

Exceptional

My family and I loved our stay! Staff and everyone were nice and respectful we will book again our next stay!

Passable

Good

Very good

When we checked in, we were not informed of a Security deposit requirement was just deducted from my account. The was too firm and uncomfortable, I couldn't sleep, had to sleep on the couch. The TV remote had no cover for the battery and it didn't work very well, we gave the front desk and informed them the problem and when we came back from our appointments the other clerk said there was nothing there and no note was left about it. Told us to check if they had taken it up to our room and if not to call and let them know. Well, no remote and dead phone is all we had, had to unplug the TV to shut it off. Even if we complain, this world is full of uncaring people and take no pride in themselves and their job. All they want is the money.

Pleasant

I booked 2 queen suites that were supposed to have a kitchen and neither one of the rooms had one so my coworkers that stayed in the room weren’t pleased

Pleasant

Nothing I stayed at this hotel Booking number 6504945553, last night April 24, 2025 on 3rd floor and unfortunately had a very disappointing experience. The property looks nothing like the photos shown online, which was misleading from the start. The room itself felt poorly maintained, and the restroom was especially concerning the tub had visible mildew and rust, making it feel unclean and uncomfortable to use. To make matters worse, there were bugs in the room, which is completely unacceptable for any hotel stay. Overall, the lack of cleanliness and the difference between the advertised images and reality made this a very unpleasant visit. I would not recommend staying here unless significant improvements are made. Therefore, I am asking for a full refund.

Exceptional

Everything about this place wonderful!!!! I would highly recommend a visit here.

the hot water was down and they should do the maintanance without interupting guest life.

Exceptional

The design of the room and kitchen Some homeless are walking around

The staff is amazing! Everyone we encountered was kind and extremely helpful! Their staff is THE BEAT!

Very good

Decline to give stmt

Passable

Near our destination

Near our destination

The price was ok. The facility was under construction and that was not told to us.

The facility was under construction and that was not told to us.

Nothing I stayed at this hotel Booking number 6504945553, last night April 24, 2025 on 3rd floor and unfortunately had a very disappointing experience. The property looks nothing like the photos shown online, which was misleading from the start. The room itself felt poorly maintained, and the restroom was especially concerning the tub had visible mildew and rust, making it feel unclean and uncomfortable to use. To make matters worse, there were bugs in the room, which is completely unacceptable for any hotel stay. Overall, the lack of cleanliness and the difference between the advertised images and reality made this a very unpleasant visit. I would not recommend staying here unless significant improvements are made. Therefore, I am asking for a full refund.

The staff was polite. The best part was the shuttle van service and driver.

f

The staff was wonderful but we did have to buy roach spray I think they have a problem because it's long stay.

Excellent stay, friendly staff, clean rooms

Location. Friendly staff. Complementary coffee. Needed some updating.

Location. Friendly staff. Complementary coffee. Needed some updating.

Why not just install a straight shower?

Only one ceramic coffee cup and 2 paper coffee cups. Shampoo & conditioner but no body wash in bathroom. The mattress was very soft & bouncy.

The design of the room and kitchen Some homeless are walking around

Way nicer than I thought free hot coffee and cold water in the lobby 24 hours room was clean with the tub of kitchenette and a little patio

Passable

Good

The front desk staff was very nice but the hotel is very outdated. The room did not even have a room number but a piece of tape across it with a number! The room smelled very musty almost like stale smoke and the bed was very uncomfortable. Just very outdated but was quiet and clean

The front desk staff was very nice but the hotel is very outdated. The room did not even have a room number but a piece of tape across it with a number! The room smelled very musty almost like stale smoke and the bed was very uncomfortable. Just very outdated but was quiet and clean

I got in very late and was only here for a few hours to sleep but the staff was friendly and quick with the check in! Room was spacious and clean. Great for the price and this area of town.

Came across a few crawlers in the restroom once we turned on the light.

Simple, convenient location but needs some updating.

Bad

Staff is very nice and helpful. Room clean and comfortable. Love the balcony The elevator was scary and halls and elevator very warm.

The elevator was scary and halls and elevator very warm.

Saw and killed a baby cockroach in the bathroom.

Stayed here because of location, shuttle bus, and "soundproof" rooms. Shuttle bus doesn't run on weekends, screaming child next door / load noises in the hallways at night hardly muffled by the walls / doors, toilet backed up and staff had no way to fix it (no plunger) as they only had one they couldn't find, light dimmed when AC struggled to turn on. Hide-a-bed wouldn't lie flat and was very squeaky with minimal movements. You couldn't pay me to sleep there again.

My room was never cleaned. I found roach in the kitchen area. I can never return here again.

Not a good location, no resturants close, staff was not real friendly for a business that should accommodate to customers, bed was soft, sheets were thin, and you rolled to the middle. They did provide pots pans and utensils in the room was a good size. We had stayed there before and they served breakfast, that was one reason we stayed this time, but they no longer have breakfast.

Nothing, they tried to double charge me for our stay and argued with me about it so I had to call my bank and file a fraud claim. Then they had to move our boys from the room they were initially put in because the door battery went out and wouldn’t open. Our boys got locked out and it took three hours for them to fix it and put our day behind so we had to change our itinerary for that day.

Also noted three occasions three different roaches in room 214. Rooms were clean but obviously they have a big issue and I will NOT be staying again.

Issue with tv remote.

Old and stuffy.

Terrible

Room was clean and comfortable, staff was friendly and responsive. Location wasn't central but it was close enough to the main arteries to get where we needed to go.

Room was clean and comfortable, staff was friendly and responsive. Location wasn't central but it was close enough to the main arteries to get where we needed to go.

Staff was nice and helpful. No one ever yet begrudged us towels, wash cloths or toilet paper. Parking was easy, free, fenced in and seemed safe. Saw a patrolman in the building, which was comforting. Laundry room was clean, and the little gym was a nice plus. You can work out while you do laundry LOL. There was nearly always coffee in the lobby, but a personal pot in the room as well. I loved the kitchenette. This saved us a ton of money! Bathrooms are huge with lots of sturdy grab bars. This was our second stay, and since it's close to MD Anderson, it worked out perfect for us. Beds were comfortable. An extra light would be nice. The TV worked just fine, but the DVD player lacked a remote. That was disappointing. We need to come back in March for further treatment and tried to book an extended stay, but unfortunately they're already sold out. I wasn't excited about the occasional roach. However, I know Houston has a huge problem with roaches. As long as none of them hitches a ride home with us I'll deal with it! LOL. The overall experience in this little hotel is really great for people undergoing cancer treatment on a small budget and a huge will to live and be happy!

The first night of our state that my truck was stolen from their parking lot they were very unhelpful, trying to help us recover the vehicle end up having to get Ubers everywhere and having to extend our stay because we couldn’t get home on time

The first night of our state that my truck was stolen from their parking lot they were very unhelpful, trying to help us recover the vehicle end up having to get Ubers everywhere and having to extend our stay because we couldn’t get home on time

The staff was very friendly and upbeat The pullout couch was broken and we had to prop the end up on our cooler. I worried all night the bed would collapse. The elevator floor was squishy like it could fall through any minute. The room was pretty dirty. Stuff on the floor indicating it hadn't been cleaned real good since the last person and the kitchen wasn't clean. Under construction.

Staff was friendly. But i dint recommend anyone staying here.

Staff was friendly. But i dint recommend anyone staying here.

This place is cheap, but the inside environment is not clean. Plus it has bad odors.

This place is cheap, but the inside environment is not clean. Plus it has bad odors.

The price i was in room 103 & it was fine just needed a new shower handle Just needs a little tlc but overall for the price it was good

Staff was super courteous and helpful the location was close to the MD Anderson Center. We had roaches in our room and when we flushed the toilet the bathroom would smell like sewage. The last day of our stay we had water coming into the light fixture in the bathroom over the toilet that would drip down. However I can't say enough nice things about all of the staff.

Staff was super courteous and helpful the location was close to the MD Anderson Center. We had roaches in our room and when we flushed the toilet the bathroom would smell like sewage. The last day of our stay we had water coming into the light fixture in the bathroom over the toilet that would drip down. However I can't say enough nice things about all of the staff.

Have bed bug, durty room

Have bed bug, durty room

N

N

It was a nice place to stay. Needs updated.

It was a nice place to stay. Needs updated.

The location close to the medical center The property has declined in the years and has roaches in the rooms now.

Newly remodeled and super clean room. It had a small roach and we had no food or trash.

Very economical for our stay with husband’s hospital stay TV’s were very difficult bedroom one never could get to play.Had to change rooms room 403 had a huge hazard.Water was on the floor in bedroom behind room AC with the power strip sitting in water.Room was very musky smelling.After changing to room 203 was much better.But tv’s were complicated and one being inoperable

It was quiet and clean. The kitchenette had tiny roaches when I had NO food out. It was an inconvenience.

Did not eat had real early appointment at hospital.

construction, construction and more construction. no access to necessary amenities for an elderly guest. multiple things out of order and not a safe area.

The Hallway smelled like someone been smoking weed.

Parking was easy and secure. Beautiful lobby. Loved the little kitchen.

Parking was easy and secure. Beautiful lobby. Loved the little kitchen.

The room was clean and comfortable, front desk was friendly would definitely stay here again!

The room was clean and comfortable, front desk was friendly would definitely stay here again!

Stayed 3 weeks. Had to change rooms two times. The elevator broke three days before our departure and remained inoperable. It was a pain to carry our belongings down the stairs when checking out. We had a lot of stuff. My mom was there for MD Anderson and has health problems that made it very difficult to climb the stairs. There were some positives: nice and attentive staff, comfortable beds, security guard in the parking lot, easy parking, close proximity to MD Anderson, and good value. It was the cheapest hotel we could find within a few miles of the hospital that would not break the bank for a 3 week stay. One other thing: this hotel does not have a breakfast.

Stayed 3 weeks. Had to change rooms two times. The elevator broke three days before our departure and remained inoperable. It was a pain to carry our belongings down the stairs when checking out. We had a lot of stuff. My mom was there for MD Anderson and has health problems that made it very difficult to climb the stairs. There were some positives: nice and attentive staff, comfortable beds, security guard in the parking lot, easy parking, close proximity to MD Anderson, and good value. It was the cheapest hotel we could find within a few miles of the hospital that would not break the bank for a 3 week stay. One other thing: this hotel does not have a breakfast.

There was hair in the bathroom left from a cleaning cloth, the phones didn't work or my TV maintenance wasn't available the chair was worn and torn and a broken door knob to the bathroom. They were very polite honest and friendly.

There was hair in the bathroom left from a cleaning cloth, the phones didn't work or my TV maintenance wasn't available the chair was worn and torn and a broken door knob to the bathroom. They were very polite honest and friendly.

Key card disconnected 4 times over the course of my staff (less than 24 hours) causing me to have to return to the downstairs receptionists everytime it happened. Extremely inconvenient

Key card disconnected 4 times over the course of my staff (less than 24 hours) causing me to have to return to the downstairs receptionists everytime it happened. Extremely inconvenient

Air conditioning didn’t work properly.

Air conditioning didn’t work properly.

Staff and shuttle to MD Anderson both drivers were excellent!

Staff and shuttle to MD Anderson both drivers were excellent!

Safe and family friendly

Safe and family friendly

finest place

finest place

Very limited dining options, but Creole, which is just a block away is an excellent choice for their seafood and especially their gumbo!

Very limited dining options, but Creole, which is just a block away is an excellent choice for their seafood and especially their gumbo!

Fairly close to MD Anderson and very easy to park unlike some of the other area hotels.

Fairly close to MD Anderson and very easy to park unlike some of the other area hotels.

Staff was very friendly and helpful. Room was very clean but could have been more comfortable. Great experience overall.

Staff was very friendly and helpful. Room was very clean but could have been more comfortable. Great experience overall.

The whole place smelt weird, no actual room numbers- just painters tape on the door w sharpie, ROACHES in the room, hot- no ac in the hallways and the room was super hot when we walked in and the floors were disgusting- my son walked from the bathtub to the kitchen and to the bed and his feet were already black

The whole place smelt weird, no actual room numbers- just painters tape on the door w sharpie, ROACHES in the room, hot- no ac in the hallways and the room was super hot when we walked in and the floors were disgusting- my son walked from the bathtub to the kitchen and to the bed and his feet were already black

The room was great just need to remount the television or have it so it turn. From the bed it was hard to watch. Close to stadium and all my events

The room was great just need to remount the television or have it so it turn. From the bed it was hard to watch. Close to stadium and all my events

Vanessa was a real gem, when I asked her for a room with 2 beds instead of the pull out bed, she didn't hesitate one bit and had it ready for when I got back from dinner. The pull out bed needs to be replaced though.

Vanessa was a real gem, when I asked her for a room with 2 beds instead of the pull out bed, she didn't hesitate one bit and had it ready for when I got back from dinner. The pull out bed needs to be replaced though.

Staff was very courteous. Room was very clean.

Staff was very courteous. Room was very clean.

Room was clean , staff was nice. Coffee was terrible. Either very old or to strong

Room was clean , staff was nice. Coffee was terrible. Either very old or to strong

It was overall very clean and all the staff were all professional.

It was overall very clean and all the staff were all professional.

The staff are exceptional

The staff are exceptional

Great place, too clean and I have everything that I needed.

Great place, too clean and I have everything that I needed.

The parking was great and free! I like that it had an outdoor balcony area. The little kitchenette came in handy. I didn’t like the configuration of the room because the TV did not face the beds. The image on the TV screen was very blurry. The pool is quite small but swimming is not important to me during this stay. Overall, I really enjoyed this facility especially because it is very close to MD Anderson.

The parking was great and free! I like that it had an outdoor balcony area. The little kitchenette came in handy. I didn’t like the configuration of the room because the TV did not face the beds. The image on the TV screen was very blurry. The pool is quite small but swimming is not important to me during this stay. Overall, I really enjoyed this facility especially because it is very close to MD Anderson.

Staff was very polite and helpful

Staff was very polite and helpful

I enjoy my stay every time I come.

I enjoy my stay every time I come.

No soap in room to bath-

No soap in room to bath-

I'm clean hazardous to be around bodily. Fluids from other occupants like blood feces and throw up on mattresses and no new sheets because they were out. They did not have any towels or hot water for any of the rooms. And they said they don't know how to fix it. They refused to give my money back which I left Brighton early the next day.The only reason I stayed one night was because I had to and then I rebooked with you guys and you said you would get my money back.I am still waiting

I'm clean hazardous to be around bodily. Fluids from other occupants like blood feces and throw up on mattresses and no new sheets because they were out. They did not have any towels or hot water for any of the rooms. And they said they don't know how to fix it. They refused to give my money back which I left Brighton early the next day.The only reason I stayed one night was because I had to and then I rebooked with you guys and you said you would get my money back.I am still waiting

Good

Good

Marie was out house keeper this room was a 5 star for us. It was quite,gated and over all 100% the best place. We will always come back here. Also close to the hospital and may things to do. AMAZING Place. We where going to stay for one night but we stayed an extra 2 nights

Marie was out house keeper this room was a 5 star for us. It was quite,gated and over all 100% the best place. We will always come back here. Also close to the hospital and may things to do. AMAZING Place. We where going to stay for one night but we stayed an extra 2 nights

Ok

Ok

The staff were friendly and helpful. Full kitchenette was nice. Flooring in bathroom was coming up. There was a musty smell. Ants in the room.

The staff were friendly and helpful. Full kitchenette was nice. Flooring in bathroom was coming up. There was a musty smell. Ants in the room.

This property is full of roaches. Absolutely disgusting. The manager does not allow refunds or any compensation for uncleanliness/ roach infestation. Many folk have been yelling at staff for major inconveniences brought by the property. Not a safe hotel to sleep in.

This property is full of roaches. Absolutely disgusting. The manager does not allow refunds or any compensation for uncleanliness/ roach infestation. Many folk have been yelling at staff for major inconveniences brought by the property. Not a safe hotel to sleep in.

The place was great with an exception. They ran out of towels every day. We couldn’t get clean towels even when we did every other day. Having to go buy our own towels was disappointing.

The place was great with an exception. They ran out of towels every day. We couldn’t get clean towels even when we did every other day. Having to go buy our own towels was disappointing.

Clean rooms

Clean rooms

Room wasn’t clean. They didn’t give us our agreed upon room with two queen beds. We had one queen bed and a sofabed instead.

Room wasn’t clean. They didn’t give us our agreed upon room with two queen beds. We had one queen bed and a sofabed instead.

Everything was nice.

Everything was nice.

Bugs, car break-ins, bathrooms were not services hence no fresh towels. The facility to be rated as two star not three star. Feels like families live in this hotel that are more than legally allowed per persons in a room.

Bugs, car break-ins, bathrooms were not services hence no fresh towels. The facility to be rated as two star not three star. Feels like families live in this hotel that are more than legally allowed per persons in a room.

It was a great stay!

It was a great stay!

The receptionist at check in was very helpful and reassuring. The Room was clean and big with two queen beds and pull out couch. The one issue was there was limited towels only 2 towels when I went to ask for more in the morning there was none available.

The receptionist at check in was very helpful and reassuring. The Room was clean and big with two queen beds and pull out couch. The one issue was there was limited towels only 2 towels when I went to ask for more in the morning there was none available.

While it was fine for an overnight stay. I wouldn’t recommend it. It smell you can’t quite figure out what of. The room smells and the bathroom and closet smell heavily of cigarettes. So much I didn’t want to put my clothes in there for fear of smell transfer. The doors including room door don’t feel like they latch. It reminded me of a very DIY project

While it was fine for an overnight stay. I wouldn’t recommend it. It smell you can’t quite figure out what of. The room smells and the bathroom and closet smell heavily of cigarettes. So much I didn’t want to put my clothes in there for fear of smell transfer. The doors including room door don’t feel like they latch. It reminded me of a very DIY project

Everything thing was good except for the shower. When we took showers the bathroom would flood all the way into the the bedroom. I reported it to the front desk and the young man stated that he would let maintenance know. The way the shower is built its gonna flood every time until they redo it. There's nothing stopping water from running out. So, do not let them put you in room 104.

Everything thing was good except for the shower. When we took showers the bathroom would flood all the way into the the bedroom. I reported it to the front desk and the young man stated that he would let maintenance know. The way the shower is built its gonna flood every time until they redo it. There's nothing stopping water from running out. So, do not let them put you in room 104.

None

None

no secure wi-fi. phone inoperable. super small pillows. crappy bed

no secure wi-fi. phone inoperable. super small pillows. crappy bed

The staff are amazing! Shuttle takes you back and forth the hospital and to close dining if needed.

The staff are amazing! Shuttle takes you back and forth the hospital and to close dining if needed.

My room definitely had bugs

My room definitely had bugs

$70 a night with a kitchenette! Outstanding staff were available night and day. The floors, water pressure

$70 a night with a kitchenette! Outstanding staff were available night and day. The floors, water pressure

Manager is unresponsive to any concerns. Denied stay to an 18 yr old but would not issue a refund or provide documentation stating that he was not allowed to stay due to age restriction. It was an honest mistake but the manager refused to issue a refund or respond with the information requested. I’ve never experienced this type of unprofessionalism by a manager of an organization. This person should not be a manager.

Manager is unresponsive to any concerns. Denied stay to an 18 yr old but would not issue a refund or provide documentation stating that he was not allowed to stay due to age restriction. It was an honest mistake but the manager refused to issue a refund or respond with the information requested. I’ve never experienced this type of unprofessionalism by a manager of an organization. This person should not be a manager.

Would never stay there again bugs dont do refunds if they mess up your account.

Would never stay there again bugs dont do refunds if they mess up your account.

It is a very reasonable price for a couple of days stay. Pillows and mattress is not comfortable. Quiet but safe environment.

It is a very reasonable price for a couple of days stay. Pillows and mattress is not comfortable. Quiet but safe environment.

The front staff was very rude when I tried to explain something . Did not appreciate it the rudeness will never go back got charged twice for hotel room don’t know if will get back the differences

The front staff was very rude when I tried to explain something . Did not appreciate it the rudeness will never go back got charged twice for hotel room don’t know if will get back the differences

The a/c stopped working so we couldn't sleep the whole night and the new people are not good at understandin. I was trying to recheck in and was prepaid room but was telling me I owed taxes but all that was included on my receipt from my prepay..

The a/c stopped working so we couldn't sleep the whole night and the new people are not good at understandin. I was trying to recheck in and was prepaid room but was telling me I owed taxes but all that was included on my receipt from my prepay..

I have stayed here numerous times. Hotel is in need of remodeling but that appears to be ongoing. The shuttle was in the shop during this trip but hotel provided complimentary uber.

I have stayed here numerous times. Hotel is in need of remodeling but that appears to be ongoing. The shuttle was in the shop during this trip but hotel provided complimentary uber.

Motel was clean and comfortable.

Motel was clean and comfortable.

We stayed in a 2 queen bed with a pullout couch. First room pull out couch was beyond broken that it didn’t even open. Could not find front receptionist for a good 15mins, as she left the area and didn’t leave a sign or notice that she would be returning. Once back she changed us rooms with fixed pull out bed but room was infested with roaches coming out of different areas. Would never return.

We stayed in a 2 queen bed with a pullout couch. First room pull out couch was beyond broken that it didn’t even open. Could not find front receptionist for a good 15mins, as she left the area and didn’t leave a sign or notice that she would be returning. Once back she changed us rooms with fixed pull out bed but room was infested with roaches coming out of different areas. Would never return.

Perfect Place To Stay For A Concert Or Sporting Event!

Perfect Place To Stay For A Concert Or Sporting Event!

They charged $100 refundable deposits without letting us know first. The first room we were put in had roaches everywhere. We asked for a different room, and the receptionist was so nice and switched us to a newly remodeled room. The remodeled room had a large gas at the floor and the door, but didn’t see roaches scattering. Staff was great. Accommodations weren’t.

They charged $100 refundable deposits without letting us know first. The first room we were put in had roaches everywhere. We asked for a different room, and the receptionist was so nice and switched us to a newly remodeled room. The remodeled room had a large gas at the floor and the door, but didn’t see roaches scattering. Staff was great. Accommodations weren’t.

It’s dated but it’s a great deal for the money and a great shuttle to MD Anderson with a very friendly staff.

It’s dated but it’s a great deal for the money and a great shuttle to MD Anderson with a very friendly staff.

The hotel went above and beyond the whole hotel was amazing it totally exceeded my expectations and the price was well worth it better than the hilton and la Quintana i was totally surprised but i was so expressed by the cleanliness of the hotel and the staff were so awesome best hotel ever definitely going to be returning soon

The hotel went above and beyond the whole hotel was amazing it totally exceeded my expectations and the price was well worth it better than the hilton and la Quintana i was totally surprised but i was so expressed by the cleanliness of the hotel and the staff were so awesome best hotel ever definitely going to be returning soon

The area seemed very "shady" and somewhat unsafe. There was a security officer stationed at the front desk at night. The rooms were mediocre and had a very 80's vibe. Smell of the room was musky and old smelling. Bed was beyond horrible. I couldn't sleep at all, tossing & turning all night.

The area seemed very "shady" and somewhat unsafe. There was a security officer stationed at the front desk at night. The rooms were mediocre and had a very 80's vibe. Smell of the room was musky and old smelling. Bed was beyond horrible. I couldn't sleep at all, tossing & turning all night.

Fix the Fire alarm.

Fix the Fire alarm.

We have been staying at Main Stay for almost a year now because of Medical issues and all of a sudden they have been putting us in crap rooms that are by the maids area and not what we ask for. We ask for 2 beds and they keep putting us in a one bed. The rooms has 84 percent humidity or moir it keeps my husband sick for weeks

We have been staying at Main Stay for almost a year now because of Medical issues and all of a sudden they have been putting us in crap rooms that are by the maids area and not what we ask for. We ask for 2 beds and they keep putting us in a one bed. The rooms has 84 percent humidity or moir it keeps my husband sick for weeks

It’s an older hotel and the fold out bed was old and in bad shape. There is no way I would have pulled it out to sleep on so me and my sister slept together, lol. The room was really small but clean. It was cool and bug free. We were there for two nights and had to ask for clean towels as they don’t offer daily housekeeping.

It’s an older hotel and the fold out bed was old and in bad shape. There is no way I would have pulled it out to sleep on so me and my sister slept together, lol. The room was really small but clean. It was cool and bug free. We were there for two nights and had to ask for clean towels as they don’t offer daily housekeeping.

The motel was clean and the temperature in the room was great. The bed and couch were comfortable. Coffee was available all the time and it was good. Tea was available. They have a free shuttle that will take you anywhere within 3 miles. There is a small pool and a fitness center. The staff were all pleasant and helpful. This motel is very close to the Astros' baseball field and medical facilities The only thing that would have made it better is breakfast. I would recommend this motel. It was reasonable.

The motel was clean and the temperature in the room was great. The bed and couch were comfortable. Coffee was available all the time and it was good. Tea was available. They have a free shuttle that will take you anywhere within 3 miles. There is a small pool and a fitness center. The staff were all pleasant and helpful. This motel is very close to the Astros' baseball field and medical facilities The only thing that would have made it better is breakfast. I would recommend this motel. It was reasonable.

Balcony

Balcony

This motel is in need of a good exterminator and could use remodeling or updated toom furnishings

This motel is in need of a good exterminator and could use remodeling or updated toom furnishings

Overall was very nice it was a little hot and tv kept pausing but otherwise we loved it

Overall was very nice it was a little hot and tv kept pausing but otherwise we loved it

I enjoyed my stay! It was really cheap and affordable when i went.

I enjoyed my stay! It was really cheap and affordable when i went.

It appears that the hotel has a serious problem with a roach infestation. The insects were found everywhere—on the floors, walls, and even in the coffee pot! Unfortunately, veterans were staying there while waiting for their appointments at the local VA hospital. I cannot recommend this hotel in its current condition. I checked out and found another hotel.

It appears that the hotel has a serious problem with a roach infestation. The insects were found everywhere—on the floors, walls, and even in the coffee pot! Unfortunately, veterans were staying there while waiting for their appointments at the local VA hospital. I cannot recommend this hotel in its current condition. I checked out and found another hotel.

This property is getting worked on. I hope it's to improve it. The shower faucet came off in my hand, and the shower had weird black marks in it. Very much has sketchy motel vibes. I felt like I was bothering the receptionist she had an ear bud in and was on the phone. There were pieces of the bottom base baord they had just glued to the wall popping off. I didn't feel safe leaving my room without my partner with me, when I did it was a very fast no detours to look around.

This property is getting worked on. I hope it's to improve it. The shower faucet came off in my hand, and the shower had weird black marks in it. Very much has sketchy motel vibes. I felt like I was bothering the receptionist she had an ear bud in and was on the phone. There were pieces of the bottom base baord they had just glued to the wall popping off. I didn't feel safe leaving my room without my partner with me, when I did it was a very fast no detours to look around.

They sent us to 2 wrong rooms, one was a storage room, the other had a person sleeping who was not happy being woke up at 2 a.m. because of the mistakes made by the front desk.

They sent us to 2 wrong rooms, one was a storage room, the other had a person sleeping who was not happy being woke up at 2 a.m. because of the mistakes made by the front desk.

I arrived at 4:06 and there was a LINE out the door to check-in and it was hot that day. The room itself had tape on the door for the room numbers, the couch was old and smelled, the bed comforter looked like something out of 1920. The AC vents could not be adjusted so when you close the curtain at night, it went straight to the curtain. The microwave had what looked like mold in it that would not move when scrubbed. There were absolutely no amenities in the restroom as is the norm with most hotels, only soap. And there was no shower gel, just shampoo and conditioner. The television is so far away from the bed that I had to adjust the volume in order to hear it AND completely move the dresser in order to swivel the television for viewing, which probably disturbed other patrons so I could not watch television. The bed is also DIRECTLY next to the door in a bad position. The refrigerator door was filthy and took 4 cleanings with Clorox to remove the dirt from the handle. It did have a kitchenette however. This would never be my choice again.

I arrived at 4:06 and there was a LINE out the door to check-in and it was hot that day. The room itself had tape on the door for the room numbers, the couch was old and smelled, the bed comforter looked like something out of 1920. The AC vents could not be adjusted so when you close the curtain at night, it went straight to the curtain. The microwave had what looked like mold in it that would not move when scrubbed. There were absolutely no amenities in the restroom as is the norm with most hotels, only soap. And there was no shower gel, just shampoo and conditioner. The television is so far away from the bed that I had to adjust the volume in order to hear it AND completely move the dresser in order to swivel the television for viewing, which probably disturbed other patrons so I could not watch television. The bed is also DIRECTLY next to the door in a bad position. The refrigerator door was filthy and took 4 cleanings with Clorox to remove the dirt from the handle. It did have a kitchenette however. This would never be my choice again.

In all honesty the area isn’t the best and neither is the hotel. It’s old and needs renovations. The staff was excellent. The room however had roaches and the pull out couch had a nasty stain on the bedding. I wouldn’t stay there again.

Was not very clean

The ladies working the front desk Saturday 6/28 when I checked in very nice and accommodating.

We stayed at this location so we could see a baseball game at Diaken Park. Overall it was great. They were in the process of renovating but it was done quietly, if I hadn’t seen the tools I really wouldn’t have known it was going on. As a sleeper who needs a fan, wish I had the option to have the AC fan run as well as cool.

Absolutely enjoyed our stay, you can tell they were going through renovations but they didn’t let that get in the way and quality was still good. They gave us a super powered fan when the humidity was too much and our poor AC was doing overtime. The staff was extremely friendly and helpful. Absolutely would go back again.

My flight was cancelled and I spoke with the front desk at this disgusting establishment and she was rude for no reason ver my dismissive and unsympathetic I’m not asking for the world just a logical solution I would have even taken a credit if need be or just a change in the reservation this day and age people no longer care for people anymore and it’s sad

The newly renovated room exceeded my expectations. Very clean and exactly what we needed. The bed and pillows were extremely comfortable and clean. Will definitely stay here again!

They got our room wrong, there was no notice of construction on our floor, and there were roaches! We stayed three nights and the did not service the room once

O comment

The bed sagged due to a bad bed frame.

The stay was comfortable! Just noting that they charged a $75 deposit, which they didn’t say they were doing when checking in so just a heads up. I’m thinking it’s refundable and deposit, so just

Close to NRG Stadium

We did not get the type of room we booked or the price given on Expedia. The security latch was inefficient. The room was quite warm which we discovered the next day that it was due to a window being stuck partially open above the unit. The hotel had a moldy/musty smell and the floor in the bathroom was soft.

Too much remodeling, hit in the hotel, only one elevator which wasxsuoer sliw, room had roachesxand the toilet seat was broken

Bugs, black mold in tub, no cold air coming from AC slept in hot room and sweat the whole night after them telling us there’s nothing they can do about it but take note of it.

Hotel is still going having renovations,so be prepared to have little bit of construction. Other than that everything else was good

They didn’t have our reservation

The place was in an undesirable area my room had roaches ,and I didn’t feel safe !!!

Great staff but needs improvement. Found small roaches. Rooms dont get cleaned daily. Towels dont get changed. Alot of construction inside the hotel in eveey floor. Would stay again because love location and service to md anderson but need improvements.

The room was nice but we were not informed of certain closures of ammenities before we checked in

Staff is great, helpfull, shuttle driver is also very nice, location is great for md anderson patients with shuttle service to hospital. Beds are comfy, great little kitchen but we found 2 roaches in our room. Hotel is under construction on all floors. There is alot of homeless around and every night we got back, we were approached by one asking for money.

The entire property was a construction zone. The entrance was blocked off by rubble and piles of tile and dirt. The staff called me while I was traveling to Houston ( only a couple hours before my check in time ) to say there was no elevator available and no rooms on the first floor. When I arrived and communicated my displeasure at the notification of the conditions I was told “ you can just cancel your reservation and go somewhere else” after traveling all day and being told that it was extremely upsetting and frustrating.

Cockoroch in the room

Expedia Comments: The hotel would not allow me to cancel the second night because I booked through Expedia. If I had booked through them they would have allowed me to cancel the second night and refund payments made for the second night.

My husband and I really enjoy staying at this hotel. Yes it’s a little old and the rooms are a little outdated but the cleanliness and customer service makes it all worth it. Not to mention having the shuttle available to take us to the hospital for my husband’s appointments.

I asked for extra pillows for my sore back and I didn't get any

Staff is amazing

Good place to stay, great staff and good coffee .beds are very comfortable , and shower has good pressure and gets hot right away.

Found a cockroach in our room the first night we were there and had to ask for a different room.

Staff was super friendly and checkin and checkout was fast and easy.

The hallways smelled like urine.

The staff was friendly and cared about service. The room was clean and had a nice layout. The mattress was very uncomfortable.

It was more than I expected. Really nice accommodations. Rooms were above average.

I can not rate my stay as I tried to cancel well before check in and I did pay for the insurance so that if I did have to cancel I would get my money back. However, I was told no refund.

The people were great but the building is falling apart. Floor was peeling up in sections, the shower curtain torn, and a definite feeling the foundations had shifted. The area was kinda sketchy too. The shuttle is run by a guy who has his own vehicle but after 7pm was a dice roll..overall can't recommend if you are already nervous about a hospital trip but frugal people might be okay. BTW no grocery stores nearby either so either plan on a cheat day/week or explore more than I did but you are in a sketchy little area so be careful

Bed very uncomfortable, mattress feels like it was stuffed. Can hear neighbor moving.

The property was average to above average. The part of town was less than preferable because there were degraded or unsafe surroundings with vagrants hanging around, and no decent restaurants close by.

Property under construction which was not included in the information about this property.

Convenient to Md anderson

My lover and I just had the best time of our lives here. We loooovvvwee it sooo much. Kisses 👨‍❤️‍💋‍👨

Very run down and dirty

Clean, good location, good value, a little outdated, elevator out of service, noises from walking upstairs can be heard.

Everything

Roaches need to spray

The elevator had a terrible noise and had to be maintained. Overall not bad but not great either.

Our room wasn’t cleaned while we were there, I didn’t have any soap in my bathroom and the tv remote didn’t work. We asked 3 times for someone to fix the remote, and they promised to do so, but nothing was done.

Hotel room had roaches, stains on the carpet, and appeared to have some sort of water damage.

We have stayed here before, it's conveniently located for the livestock show.

Upon arrival and check in the hotel clerk asked for my debt card and then he charged me $100.00 deposit . I asked why he told me incase you damage your room . I told him that I had paid for insurance . He replied oh well . When I checked out I ask for my $100.00 dollars . The clerk said it would be 3-5 days . It has been 10 days and still no refund yet

The utensils provided for cooking and eating in the room, were 1 spoon, 1 knife, 2 forks, 1 pot and 2 dishes. The doors to the bedroom and the adjoining room would not completely close. The rooms should have been checked better when cleaning, there was a dirty sock on the floor of the closet and we saw a roach walking across the floor.

Appearance very dated, needs a lot of repairs.

The staff was friendly and helpful. The room was clean. What I didn’t like was I reserved a room with a king size bed and got a room with a queen size bed.

Parking lot was monitored, clean, close to hospitals.

Like it

Excellent location to MD Anderson.

Not very friendly extra fee fir early check in huge fee

Staff were rude place was dirty