Days Inn & Suites by Wyndham Houston NW Cypress

Pleasant

Very good

Disappointing

Superb

Cleanliness Nothing

Room clean however limited maid service one out of five days four bites. Had to ask for towels three days

Good

The staff was friendly and the rooms were clean and comfortable.

The room in where I stayed had no working A/c staff couldnt do nothing about it.

They where nicest staff I EVER came across

This stay was definitely a case of “you get what you pay for.” I hope management takes the necessary steps to improve the property for future guests.

Very good

The breakfast could be better. And food should be available until 9AM.

The breakfast could be better. And food should be available until 9AM.

We waited 15 minutes to get checked in, no cups in room, or coffee pot, TV didn’t work, towels were so thin and old I would never stay at this hotel again.

Passable

Exceptional

Clean room but weird smell in hallways

The air-conditioning was perfect and the staff was nice.

The bathroom I love, good bed and pillows, breakfast is good Washer and dryer cost too much

The bathroom I love, good bed and pillows, breakfast is good Washer and dryer cost too much

The walls and lights and window curtain was dirty the pictures on line looks nothing like the rooms

Great room, breakfast wasn’t the best but it was good!

Great location for us, very clean facilities and quiet

Exceptional

The door to our room looked like it had been buster open before and rattled. The door and frame were split open. The towels weren't very big or absorbent enough to dry off a baby. There was no soap, shampoo, body wash, or conditioner in our room. When I went down to the front desk to get soap, shampoo and conditioner the clerk said that they did not have any conditioner. On a good note the A/C was cold. The free breakfast was very minimal. There was no juice or meat of any kind. Only cereal, waffles, biscuits and powered eggs.

Great spot

Perfect

Clean and comfortable

Exceptional

Exceptional

Afternoon Staff was rude the walls were peeling back and found some fleas.

It was quiet and pleasant The pool wasn’t available, should have been stated..

It was quiet and pleasant The pool wasn’t available, should have been stated..

Room was very clean and the building smelled good. Staff was super friendly!!

Did not have enough towels or pillows for the beds and the breakfast was not worth even going to. The fruit was spoiled and everything was watered down from the coffee to the gravy and no juice or any other options

Staff were very friendly and caring. I felt very safe there. They treat the guests like family.

We had a small dog that wears a doggie diaper inside, however there were visible stains in the carpet. Staff was friendly! Breakfast was limited

Room was very clean and smelll great staff was very pleasant

Great staff

Rooms were clean, staff was very welcoming. Terrible breakfast.

Excellent

The room was comfortable. We would stay again. we

Room was clean and the bathroom worked well. Breakfast was a little stale.

The best!!! The staff was very friendly and caring. I had a problem with the tv and the owner came to check the tv and was not able to get it to work and he returned with a brand new 55 inch tv in the box

Mold in multiple bathrooms when i asked to swap rooms

The room was dirty, bathroom door didn’t close properly, and the refrigerator made a loud noise every 5 minutes that made it hard to sleep

Room was spotless

Everything was good except for the breakfast

Air conditioning didn’t work all night

Clean room. Lobby restroom did not have toilet paper or hand napkins. Breakfast only had pancakes, bread, cereal and coffee.

Good hotel

I will never stay here again. Should not have a 8 rating. Google shows 3.4 that is more accurate.

The room was very clean. However, the 3rd floor hallway and elevator consistently smelled of weed. Couldn't smell it in the room, so that was good.

Property appears to have several recent updates. Rooms were very clean with updated bathroom fixtures and newer designs. I was pleasantly surprised by the value I got for the price.

la limpieza es buena

I am requesting a full refund - I took pictures of the holes in the walls and Barron broken items - everything was nasty

i went in it was a little dirty already, the items in the rooms have rust and cracks it stinks the owner was rude overall baf

Booked a room for 2 days for myself it was pretty clean and there wasn’t any issues with the room. My room was located right in the front and the second night there someone was making a lot of noise right outside my room at 3am not sure what was happening but other than that the stay was nice. Would recommend if your looking for an affordable hotel for just yourself or with family!

Location

To Whom It May Concern, I am writing to formally lodge a serious complaint regarding my recent stay at your property. I had just been discharged from the hospital and booked a room expecting rest and recovery. Instead, I was subjected to a mosquito-infested room, where I spent the entire night fighting off bites, including to my face. This is not only unacceptable but also a health hazard. I reported the issue to staff, only to be told the manager was “not around.” Nothing was done to resolve the situation. The conditions I endured violated the basic standards of health, safety, and hospitality. Because of this negligence, I am demanding: 1. A full refund of my stay. 2. Compensation for the additional medical stress and costs I am now facing as a result of your unsafe conditions. If this matter is not addressed immediately, I will have no choice but to: • File complaints with the local health department and consumer protection agencies. • Leave detailed public reviews warning others of these dangerous conditions. • Seek legal remedies, including recovery of medical expenses, through small claims court. I expect a written response and resolution within 7 days of this message. Sincerely

The picture of our room had a couch which was a selling point for our booking but there was no couch. The breakfast was not great. We were very disappointed in the options. Mainly it was just bread, cereal, and waffles. Yogurt, fresh fruit, and maybe some other warm, protein filled foods would have been nice.

Very good

Staff was friendly and helpful. The first room we had smelled like urine. Time for a remodel..

Great value!

I didn’t get the welcoming and assistance I’ve come accustomed to when traveling. Some restrictions they have in place should be on their website or app. For instance, paying your deposit in cash. I spoke to management about the situation and why their card reader didn’t except three different credit cards. I went down the street to the gas station and purchased gas with one card and made a purchase inside the station with the other credit card used at the motel. This all occurred at 1:30am when I arrived tired and weary. Go figure.

Real nice lady that I met on the check in and the room was comfortable the air conditioner work great very good spot to stay

Friendly staff member;

Except area, very accessible and easy to find

would not recommend !

Not clean

Great value!

Staff were willing to go above and beyond

Great value!

Well worth the money!

This is a newer property, the rooms are very nice, the beds very comfortable and the pillows, the bathrooms are super nice and newer. Breakfast very limited only waffles and cereal, it would be nice if they improve the breakfast options, property is nice enough but They need to clean it better, I found some pest control problems inside some areas. I would love to can back because the rooms are very nice but I wish they improve the things above. Thank you 😊.

Great staff and rooms are comfortable.

A bit stinky. Low cost option if you need low cost.

Clean hotel. Friendly staff.

Mediocre- property has been maintained but only at a surface level. Same for clean. The sheets had spots, the curtains had joles, ceiling was deteriating, fridge made a loud sound off and on, room smelled musty for a bit

I asked for 2 merging/connecting rooms, they don’t have connecting rooms. I did not like the location, too commercial and guess are rude

I was very impressed with the hotel overall. Very clean, staff were attentive.

Found used syringes and hair in the shower

The bathroom shower had hair in it, there is mold and mildew on the walls, the bedding was dirty and completely disgusting. The chairs has stains on them, the hallway looks like it has not been vacuumed in a very long time and it had the worst odor. When I contacted the staff about this, they said they will look into it...very rude about it

Stinky smell in the room

No protein for breakfast. No sausage, no eggs, no cream cheese, no peanut butter, no yogurt. Waffles, white bread, wheat bread and cereal were only options.

I had room 315. I reported to the front desk that one of the bed side lights was out. I first tried to call but the front desk never answered the phone. I tried multiple times and never answered the phone. I needed more towels and tried to call and never answered the phone. The bed side light was never fixed. The front desk said that maintenance shows up at 8pm. Maintenance never showed up to fix the bed side light. The breakfast area was busy and most of the dining options were empty

Everything was good easy check in friendly staff

Ac worked well in Texas Heat. Hotel was good

Reasonable price, nice and friendly staff, quiet area and clean. Talking about a Bang for your Buck!!

ask for towels they were being washed, never brought towels. ask for the batteries to be changed because the smoke detectors kept peeping, no one came to change. We ended checking out a day earlier because of the service

It’s good

Nice and quiet. Great price!

Everything was great. Some of the employees need a little more training, but overall 5 stars.

Found hair in the bathroom room had a smell

good!

TV didn't work but was fixed.No microwave in the room and it was supposed to have one.Disk clerk said pool was closed but it wasn't.

Excellent property very clean

The hotel was great but the only down side was the room I was in had an attaching room and the lock on the door was broken. Also, it sounded like my neighbor was in the same room as me so it made the stay a little awkward.

Will visit again

The hotel seemed like it would be very nice, upon arrival everything seemed fine. I will just say this, if you only need a private space, this is your place.

I having give a deposit for the room

Everything else was perfect. Just a lil cigarette smell

Room was very clean and spacious…I like that they’re pet friendly and the overall stay was excellent! Only thing I wasn’t happy about was the breakfast is only served through 9 am!

For starters there is not hot breakfast option. The hotel had bugs inside. The hallways between floors had food all over the floor. They refused to give me a refund after i had to pay to switch hotels. I will never use Expedia for hotels again.

The staff was nice. I did not like how we were not told the cost of the incidental fee. I am aware this is a fee, I was just asked for my ID and a CC. Which I found odd. Room was clean. Some previous damage, stains and tears on the furniture. Security latch for the door was broken. Luckily, I travel with other security items since we travel a lot and we have a child is special needs/autism/non verbal and thinks it’s funny to run out the door. Bathroom was nice and clean. Some damage to the wall in there. Hair dryer was noted to have “melted” on the end of the barrel. Limited tv channels. The breakfast sucked. Felt like it was just bread and water. Everyone had to wait for the one waffle machine as that was the only food option for breakfast. Won’t stay here again.

Room accommodations were okay. TV didn't work and nothing was done to fix it. Bathroom ceiling paint was chipping.

The property was hard to find, the breakfast seemed very limited, but most importantly, they had signs abput limited cleaning staff due to the pandemic. That was six years ago.

It was a nice clean hotel in a good area but when I went to take a shower, there was a dirty washcloth hanging up on the shower head.

Hotel looks newer, but has not been upkept and needs better cleaning of the rooms. Cutrains filthy and walls.

Minutes after check in and expect a full refund

Good place stay here at least a few times a week doing contract work

Clean and safe

Nice location. Wonderful staff!

This was one of the best places I have stayed

Whats not to like .

Overall its okay. I booked a room with 1 king bed for 3 days. The room i was in needed work. The walls need to be cleaned badly and re painted. The light in the bathroom didnt work it needed to be fixed. There was also a large hole in the ceiling of the bathroom. The lamp on the left side of the bed didnt work. The sink and shower water also was orange when i first turned it on. Once u run it for awhile it was clear. Other than the walls the room was a 4/5 on cleanliness. Beds were clean. I didnt like one of the workers who knocked on my door right at 11 very hard telling me to checkout. Overall its cool for a little mini trip

the rooms could have been a bit cleaner, but the staff was really nice and accommodating.

Horrible experience

Super clean! Super comfortable . Plenty walkable distance shopping and food options. Not the best for pet, but aside from that really excellent

The only issue was the TV - plenty of channels but when you click on them it was a blank page with audio and message that would flash “no video”

My room was clean and quiet. Felt safe. Complimentary breakfast was fine. Location is very convenient to US 290 and was convenient to my conference location as well. It was everything I needed in a one-night hotel stay.

Good

I had a pleasant stay at this hotel. The room was clean and i had no problems

Polite, friendly staff... coffee pot in room was disgusting & tolite wouldn't flush until fixed by maintenance, but issues WERE resolved promptly. I would recommend because issues were fixed.

The service is a state of the art. Friendly environment.

Very quiet and not problematic area. Front desk staff seemed to be helpful and friendly.

The room was fine. The kids screaming and playing and shrieking at 1:30 am was not good( where were the parents) when I called the front desk they did take care of it

Next time i just go somewhere else . The staff that attended to us was not very friendly at all

Room was in very good condition and comfortable.

Clean

Good place

Nothing told me about a $50 deposit.When I say days in on the gessner area, they didnt I ask for deposit

We enjoyed our stay

It was very nice and clean

It is a good economic option. I recommend improving the breakfast they offer.

The place was nice and everyone was very personable

The room we were in had a few dead roaches, toilet paper on the side of the toilet and the restroom didn’t look as if it was cleaned after the last guest. I had to call the staff on my cell phone since the room phone wasn’t working to complain about the people above us. Around midnight the ppl above us were running back and forth for 20 mins straight. When I called front desk they said to wait 10 mins and if they continue to do it then to call back. Terrible experience!!

Very nice for the area

Got in and there were no tissues in the bathroom, no coffee sachets as there would be, ‘continental breakfast’ what a joke!

Worst experience I have ever had! They had to change me three times to different rooms because the first two rooms I found dead and alive cockroaches. Staff was nice and kept saying they are new management and are trying to fix the problems. The couches are nasty and old and it has a strong smell

Good

The bathroom clearly had a leak above that was just painted over with mold spots showing. All the metal dressings were slightly rusty due to moisture in the air of the room that wasn't being removed by the AC. Room was dank and smelly. Bed was awful.

No breakfast no snacks had to keep asking for towels beds made once while staying for a week

Fab

Stained carpet and bathroom counter. Torn and worn couch and chair. Bed was pretty hard and pillows were as bad as can be. It was just a short stay over while on a road trip. Front desk people were efficient and not issues there. They don’t do breakfast anymore. Dinning area looked like it was being used for storage. Mostly stopped at Days Inn for cheapest room and they have a better dog policy than most. They don’t don’t have weight or size limits and charge $25 per night for a dog. This worked out to be the best deal in the area for short stay over.

Poor staff and service, rooms without certain amenities like hairdryers. Front desk not very helpful with these issues especially the old guy with glasses.

Property has new management and going thru adjustment period. Very quiet, close to 290 and staff helpful. Couldn’t beat their rates. No coffee in lobby or morning breakfast (bagged donuts, orange drink and maybe some fruit) due to permits needed.

Amazing

And ac was not working.

The room was dirty when arriving so we had to switch rooms because they left their cleaning supplies in the room and had a bunch of stains in the couches.

Everything was perfect! Sad that I messed up and didn’t realize there wasn’t a pullout bed but all in all it was clean, staff was nice, and no problems appeared! Thank you :)

It served its purpose of a place to lay our heads. It was was just ok. I did not appreciate the fact the breakfast machines were not working and could not have breakfast there. It was peaceful.

The bed was nice and the ac was good. The room smelled really musty the carpet was filthy and stained and the drains in the sink and shower backed up. To top it off the complimentary breakfast was unavailable due to renovations and they didn't mention it at booking.

Check in was very smooth. The front desk went above and beyond to ensure we had exactly the rooms we needed. Our stay was for six days and mid-way the staff changed our towels and sheets and refreshed the rooms for us. The manager then made contact to ensure we had had our rooms cleaned. The hotel is going renovations so you can tell management has already acknowledged the need for an update. I look forward to my next visit to Houston!