Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Great staff. Clean rooms. Great location

Clean private room and quiet and chill

The kitchen staff was wonderful and one of the nicest breakfast I've had at any hotel!

Cockroach in the bathroom.

-

Were dated, the microwave and refrigerator looked to be beyond their shelf life. I stayed in the suite and expected much nicer amenities in the furniture and kitchenette area. This could be an amazing place but they do not seem interested in the very basic updates. A mini fridge is less than $250 and it would go along way in presentation. Microwaves are less than a $100 and would also go a long way.

The room was clean but sparse. Bathroom room amenities towels, tissues etc were portion controlled. 4-6 tissues in the dispenser. Had to ask 2x for extra towels. Couldn't get an extra blanket. The refrigerator & the air conditioner to be replaced. However they did offer a complimentary breakfast. The staff was very nice and answered all our questions.

Nothing. Booking.com has falsely advertising these hotels. There was mold in room (had to change rooms twice which inconvenience my entire trip) dirty stained linen, no air conditioning (during extremely hot days affecting my plans), toilet issues (plumbing overflowed), no free parking (as advertised) Everything. Booking.com has falsely advertising these hotels. There was mold in room (had to change rooms twice which inconvenience my entire trip) dirty stained linen, no air conditioning (during extremely hot days affecting my plans), toilet issues (plumbing overflowed), no free parking (as advertised)

Bad

Exceptional

The place need’s upgraded. Staff was great, but there was no television service in the entire hotel. That is unacceptable. Overall, not up to the standards of a Crowne Plaza property.

Needs work

Good

Good

Exceptional

Bad

Superb

I liked that there was a fridge in the room The hot water for the bath was a little weird — but the staff was so responsive and helpful to figuring out the issue. Very thankful!

Cleanliness,staff from front desk to housekeeping was GREAT! Nothing was wrong!

Location to where I needed to get during my stay The elevator we were on stopped in middle of moving the jerk wait about a minute then slowly started moving

Exceptional

Place is falling apart, and it costs to park car,

Very good

I love the staying here always great place

Very good

I paid 50$ to park my car I was told I would receive $25 of that back. I have not received the &25 back on my credit card They made me pay for my granddaughter breakfast. She stayed with my daughter and and I. I was told only 2. Breakfast per room

Having to pay extras for everything

Good

Very good

Value Parking was totally unacceptable. Had issues getting in and out of garage. Then when I booked rooms it says late check out accepted. But when talking to staff at front desk it's a wait and see game. Gonna wake up and call. Convenience is a quality hotel's should offer. Other then that I enjoyed my stay

The room was clean parking is $25 a night staff was nice and helpful

150 security deposit and 25 dollars parking a day in the buffet was too expensive the rooms was not all that great the shower didn’t even get hot I think you’re ripping pickle off very disappointed me in my family

The property was close to where I needed to be and didn't take me long to get to where I was the reason I was there the only bad thing it rains pretty much every day.

Exceptional

Good

Nice clean room and the beds were comfortable. I would consider staying here again.

no premium channels on TV

Would recommend to anyone to stay

Everyone was so nice and professional will stay there anytime

I always stay here when i have to come into town for my doctors appointments. Staff is always friendly and its always clean and comfy! I do wish the parking was free or at least a little cheaper.

Location and cleanliness. The staff when I arrived were excellent. The price was great. Parking was very convenient. The afternoon staff was very loud. There was construction going on.

.

This was the absolute worst stay I have ever had at any hotel ever. I am consulting an attorney to sue this place. Where to even start? First off we got to the property and we met the woman that every bad review mentions. Nikki should absolutely be fired she is nice nasty. She asked me my name and then immediately tried to charge my card, there was no breakdown of charges or notification of the attempt. She then asked if my card was locked and that's the only reason I knew she had already attempted. I was given misinformation about the deposit and since their staff is inconsistent about the policy let me just inform you that it is $50 a night...not $200 like they will try to tell you. We stayed 7 days our deposit came out to $350. Ms. Nikki must not have liked the conversation at that point because she literally put us in the dirtiest room she could find. The bathroom was nasty and the bed was hard and had broken springs so of course we went back and requested another room. This room had better beds and was at least somewhat clean. We were then continuously charged EVERY night for parking although we were told it it would come out of my $350 deposit. I locked my card and transferred my money after the first night so none of the attempted charges went through. I notified management who said they would stop authorization but the attempts kept happening. I called again and was told they would just refund me the $350. They lied and kept the money. This hotel is worse than Motel 6

Disappointing

Very clean Swimming pool not too clean and in the shade.

It was pleasant

Bed had light bugs and Elevator alway not working.

Water pressure in bathroom sink very low.

Convenient location

Good location and price The floor and the room was smelling weed and the condition of the bathroom wasn’t the best

Exceptional

Very good

Noisy and the construction was going on while night for elevators

Bad

Nice bed, good tv, excellent ac, nice central location with ez highway access. Average but acceptable on all other counts…

Loved it

The size of the room The view and of you I should say

The accommodations were great as well as the staff The size of the room The view and of you I should say

Disappointing

There was not hot water. But other than that . I would stay again if needed to.

No hot water that’s about it

The rooms were very spacious, and the lobby smelled so good!!

Smelled like weed. The elevators were a bit raggedy.

Could use a little love. But great size room for the cost Smelled like weed. The elevators were a bit raggedy.

Exceptional

Exceptional

Bad

Superb

Room had some maintenance issues, parking was no tincluded and was not specified at reservation time

The hotel was older and dated so there is no fluff at all. It served my purpose of being in a location where I needed to be the next day. $25 daily parking fee, bathroom with very low pressure water and water turning from lukewarm to hot mid use?

The hotel was older and dated so there is no fluff at all. It served my purpose of being in a location where I needed to be the next day. $25 daily parking fee, bathroom with very low pressure water and water turning from lukewarm to hot mid use

Pretty good location. The rooms are kind of old, but well maintained. The breakfast was great, and the staff was super helpful and friendly.

Nothing positive to say There was nothing about this property that I can say was positive. The staff was being snarky to another customer upon entering the lobby. Upon entering our room the ac was noticeably not working. The maintenance man was very prompt but still did not fix the issue. I booked a king suite for 4 people so you would think the room given to us would at least have had the linens needed for the pull out sofa. No. Called down 3 separate times as they brought pillowcases but no sheets. Then no blanket. The shower/tub backed up as you were showering so the tub filled halfway through your shower. The hot/cold water lines were backwards so it took awhile to figure out why there was no hot water. We stayed 2 nights. Informed the front desk again about the ac not working properly after our first night. They were supposed to send someone back up to fix it, which never happened because upon our return front he day the room was still not cooling as it should have. I will NEVER return this property. Very dated-not sure what floors have had renovations but definitely was not the one we were on. For almost $450 in charges I truly expect at least ac & plumbing to be functioning.

I liked the location The property charged me the full amount of the room the moment i checked out and they told me its a kind of deposit money however my bank shows me its paid and completed (success) not in pending payment even though i paid it fully already through booking.com because i clicked on pay now and it was confirmed bu reception personal its fully paid when i checked in by the app so i paid security 200 dollars deposit and i utilized a certain amount of it for the parking fees + they charged me again fully for the room of 4 nights, i called them tons of times but the accountant is not available and the receptionist can’t support me even though they confirmed it its double payment and its a mistake which require an accountant support im calling the hotel since a week with no accountant to support me

Nothing positive to say There was nothing about this property that I can say was positive. The staff was being snarky to another customer upon entering the lobby. Upon entering our room the ac was noticeably not working. The maintenance man was very prompt but still did not fix the issue. I booked a king suite for 4 people so you would think the room given to us would at least have had the linens needed for the pull out sofa. No. Called down 3 separate times as they brought pillowcases but no sheets. Then no blanket. The shower/tub backed up as you were showering so the tub filled halfway through your shower. The hot/cold water lines were backwards so it took awhile to figure out why there was no hot water. We stayed 2 nights. Informed the front desk again about the ac not working properly after our first night. They were supposed to send someone back up to fix it, which never happened because upon our return front he day the room was still not cooling as it should have. I will NEVER return this property. Very dated-not sure what floors have had renovations but definitely was not the one we were on. For almost $450 in charges I truly expect at least ac & plumbing to be functioning.

Superb

Very good

Guest and young children running up and down the hall all night until 2am. People can’t sleep

Clean room

Very good

Pleasant

Good

Exceptional

Great location, friendly staff

Very good

There was no tv remote in the room and we couldn’t access the tv. When I went downstairs and brought it up, one of the staff members said that was electrical and they couldn’t do anything about it but offer another room. At that point my wife was already in bed and would have been a hassle to move to another room. There were also stains on the bath towels (looked like fecal wipes) and when asked for new towels we never got them.

There was no tv remote in the room and we couldn’t access the tv. When I went downstairs and brought it up, one of the staff members said that was electrical and they couldn’t do anything about it but offer another room. At that point my wife was already in bed and would have been a hassle to move to another room. There were also stains on the bath towels (looked like fecal wipes) and when asked for new towels we never got them.

It’s horrible, I don’t have anything positive to say It’s old, it’s ugly, you can hear cars from the freeway the entire time, staff is rude, pool is tiny and depressing, curtains won’t close.

Worse hotel I’ve ever stayed Staff was rude, rooms ate ugly and the noise from the freeway is constant, elevators take forever, pool is absolutely ugly. Skip this place if you can

Very clean room. Power went out but they were more than courteous to extend my check out time. All of the staff was extremely polite helpful and professional

Very good

Worse hotel I’ve ever stayed Staff was rude, rooms ate ugly and the noise from the freeway is constant, elevators take forever, pool is absolutely ugly. Skip this place if you can

Superb

It’s horrible, I don’t have anything positive to say It’s old, it’s ugly, you can hear cars from the freeway the entire time, staff is rude, pool is tiny and depressing, curtains won’t close.

Suites, service, all that, NO COMPLAINTS. I ALWAYS enjoy staying at CROWN PLAZA!N/A N/A

Everything was great- Suites, service, all that, NO COMPLAINTS. I ALWAYS enjoy staying at CROWN PLAZA!N/A N/A

Check in was done incorrectly, not informed of parking fees, no hot water in the room, electrical sockets in bathroom were super loose and nothing would stay plugged

The person over collecting the breakfast tickets was pretty rude but the other staff were great. There was mild or dirt or residue caked on the sinks edges.

Room had weird smell to it, someone half cleaned the room. There was food in the fridge from the previous guest. We had have the housekeepers change out hhr covers and sheet they looked worn. First and last time staying at this place.only q elevator worked out of 4. Not what I was expecting from a Crown plaza hotel. We were on there 2 nights so made the best of it.The restaurant food was good.Will not recommend hotel.

Location, size of room Room had a musty water odor, A/C would not cool off lower than 74, called had looked at didn’t help, had to go buy a fan.

Good hotel, but parking was...

Good hotel, but parking was difficult

Centrally located, I walked everywhere even tho I had a car. It was clean and the staff was very thoughtful. Can’t think of anything.

No HOT water in room, luke warm shower, hand sink the same. Water pipes knocking, air in them.

floor plan was good & furnished appropiate parking was not negotiable or accomodating - separate vendor not welcome & need extra accomodation for over-size vehicles

Location, size of room Room had a musty water odor, A/C would not cool off lower than 74, called had looked at didn’t help, had to go buy a fan.

Exceptional

Centrally located, I walked everywhere even tho I had a car. It was clean and the staff was very thoughtful. Can’t think of anything.

Good

floor plan was good & furnished appropiate parking was not negotiable or accomodating - separate vendor not welcome & need extra accomodation for over-size vehicles

Room was clean, TV did not work and the RR you had to flush about 10 times

In my room clean was ok but without hand soap, the towel hook broken and the hair dryer doesn’t work

Exceptional

The staff at breakfast were very good. Well mannered. The break fast should have varieties

The break fast should have varieties

Exceptional

Very good

Really great stay nice and clean very hospitable

Just a clean room

Very good

Exceptional

overall satisfactory breakfast not included. Night staff wasn’t as friendly as the daytime staff. on the first night while in the elevator … the lights went out, stopped abruptly. we panicked. luckily it was momentarily. and it did not happen again.

Exceptional

overall satisfactory breakfast not included. Night staff wasn’t as friendly as the daytime staff. on the first night while in the elevator … the lights went out, stopped abruptly. we panicked. luckily it was momentarily. and it did not happen again.

I CANNOT BELIEVE Y'ALL CHARGE $25 A NIGHT TO STAY THERE! IF I WOULD HAVE KNOWN THAT I WOULD HAVE NEVER STAYED THERE! ALSO IT SAID I WAS GOING TO GET FREE BREAKFAST WITH MY ROOM AND I DIDN'T! NOT ONLY THAT THEY CHARGED ME $40 FOR TWO BUFFETS AND THEY ALSO CHARGE MY BUDDY FOR TWO BUFFETS! WE TOLD THEM TO PUT ONE BUFFET ON ONE CARD AND ONE BUFFET ON THE OTHER!!??‍♂️

better elevators

Glad they had a restaurant in house. That made it easier since I didn't have a rental car. The room was clean, spacious and comfortable. The microwave didn't work:( check in and check out was easy. I had a good stay:)

staff very kind people

the nice room and friendly staff the paying for parking, the door next door slamming all night

Very good

the nice room and friendly staff the paying for parking, the door next door slamming all night

Parking was expensive. The room was hot!!! Unable to adjust the temperature and was not able to get a good Nite sleep. questionable individuals lurking around and in and out of the hotel didn't make me feel very safe. no security in site.

No shower soap in our bottle in room 1715

Rooms were very comfortable. Only thing was our shower didnt have any bathing soap as the bottle was completely empty :(

The area and it was nice I was robbed by the staff someone went in my room and stole my camera equipment which was expensive

Everything’

The area and it was nice I was robbed by the staff someone went in my room and stole my camera equipment which was expensive

There a/c air conditioner didn’t work was really really hot in room

Bed bugs! And the way it was. Handled

No hot water. A/C not working. Avoid this place!

Elevators broken. AC not really working. Noisy. No free parking, no free breakfast. Bed was not bad, not exactly good either

My sister and I have stayed at The Crowne three times. The rooms are comfortable with fluffy pillows and clean. Parking garage is convenient. TV options are good. The second visit our room was missing the mini refrigerator and they brought another to us right away. This visit we were missing the hairdryer but we didn’t miss it. Although I'm still they would've brought us another if we'd asked.

Front staff was very helpful

Na Na

Exceptional

Older hotel but very clean convenient to md Anderson

the room was clean and beds were comfortable. the parking was good and the staff was very nice

Rooms clean

Exceptional

Comfortable beds More electrical outlets/USB ports. I expected more activity in the restaurant; for breakfast but especially for dinner.

Good

Comfortable beds More electrical outlets/USB ports. I expected more activity in the restaurant; for breakfast but especially for dinner.

Looks old, outdated, dark, and parking is substantially extra.

Room was super clean, quiet, and comfortable. We reserved a junior suite for a family of 4. Only bad thing was that it only had 2 bath towels. We called front desk, but they said there were no service people that could provide us with more towels. My kids had to use the wet towels my husband and I had already used. That was the only inconvenience and unsatisfactory experience we had.

The first room we had the ac unit was broken and they immediately accommodated us with another room. The blow dryer didn’t work and is outdated,

The first room we had the ac unit was broken and they immediately accommodated us with another room. The blow dryer didn’t work and is outdated,

Room was clean. Staff was friendly and helpful.

Friendly staff

Exceptional

It was good Pay for the garbage.

It was good Pay for the garbage.

Pleasant

Toilet wasnt flushing right All employees were nice

Disappointing

I CANNOT BELIEVE Y'ALL CHARGE $25 A NIGHT TO STAY THERE! IF I WOULD HAVE KNOWN THAT I WOULD HAVE NEVER STAYED THERE! ALSO IT SAID I WAS GOING TO GET FREE BREAKFAST WITH MY ROOM AND I DIDN'T! NOT ONLY THAT THEY CHARGED ME $40 FOR TWO BUFFETS AND THEY ALSO CHARGE MY BUDDY FOR TWO BUFFETS! WE TOLD THEM TO PUT ONE BUFFET ON ONE CARD AND ONE BUFFET ON THE OTHER!!

location

But everything else here was fabulous

Clean room but the shower wasn't working well

The room itself was acceptable, but the soundproofing was terrible. We could clearly hear conversations from the room next door—every word. To make matters worse, our neighbors were having a party and playing loud music at 11:00 PM, making it impossible to rest. Overall, I strongly recommend avoiding this hotel.

The staff were great, room was great. Overall, I highly recommend

Room was clean & everything worked. Staff at front desk was friendy, parking ok. Will note that 1 elevator was in the process of being modernized.

If you need a handicapped room make sure you specify also when you check in. Other than that the hotel was great.

The room was clean and organized. AC went out of order on our last day, there was no shower amenities such as body wash, shampoo, or conditioner - had to buy our own, should definitely address that. However, hotel smelled nice and clean, we also enjoyed our view and it was quiet during the night. Overall, a good decent place to stay at if you are going on a business trip.

It’s okay

Breakfast was good but my room was for three people and breakfast included for only 2?

Beautiful property very clean made for a very relaxing stay.

Made a mistake on the reservation date, and hotel did absolutely nothing to help the situation. Horrible customer service.

Breakfast was delicious staff very attentive and nice 👍

Very clean snd nice roomd. Great breakfast. Excellent staff. Fabulous.

Giodc

There aren't enough luggage carts. My sister was traveling with a large oxygen machine plus our bags and cases. Management at the desk said sometimes guests keep the luggage carts. I mean how selfish can you be. I suggested a sign needs to be posted to return luggage racks to the foyer on Reception level.

For the busy weekend in Houston it was a bargain, but the property is very run down. I would def stay somewhere else next time.

Room wasn’t the cleanest. Found someone’s sock on the floor. Bathroom vanity is rusting. Killed a roach in the bathroom. Employees at the front desk talking to each other instead of helping me. Parking is $25 a day why? Elevator takes foreverrrrr.

Main problem was both nights I was there there was too much loud talking coming from the room next door.

The guests and amount of chaos at the hotel made us feel unsafe. There were 12 -14 motorcyclists parked in the garage, that would blast music and smoke pot, no one told them to turn the music off or leave the garage. They were all in the lobby, and made inappropriate comments to us.

Room was clean and spacious, staff were friendly

A tad of a way off I-20 but worth it. Great property, well take. Care of. Great part of town. Lots of restaurant options too.

Good location

Check the elevators out. Old, dirty

Good

The bath towels had somebody’s hair on them, which is disgusting. There was no heat on the room and it was cold outside. The fan only blew cold air and it was 63 degrees in the room. I couldn’t sleep because it was too cold. Hotel stay was not worth $221.

Very disappointing stay. Found multiple roaches — in the bed, shower, and even on the toilet seat. One crawled on my leg while I was in bed. The room was also uncomfortably hot, and although maintenance was friendly and came quickly, the thermostat is apparently programmed and doesn’t work properly. The halls and room smelled like weed. When I showed the manager photos of the roaches, she initially dismissed them as “not looking like roaches,” which was upsetting. Friendly staff, but everything else was unacceptable.

The hotel is very highly in need of upgrades and maintenance. We had to fix the shower head to not leak all over the place. The housekeeping team was horrible. The bathroom amenities were empty amd when we called to have them filled the house keeper was bothered. Also when we asked for all to be fille our door was left open!

Good best hotel

Friendly staff, clean & comforable rooms, great location

The staff very welcoming, helpful and courteous. Hotel was clean centrally located to the downtown area.

The staff was very friendly and helpful.

workspace meet my needs. did not visit pool

convenient location

We arrived Megan at front desk was in helpful we were told there was no running water. We never were informed prior that there was an issue. Next morning I got stuck in the elevator with 5 other for 25 mins this hotel needs to be shut down it’s just not good at all last time i never in 46 yrs stayed at a hotel this bad

Staff was very friendly and made sure the hotel was clean in all areas.

Hotel is super outdated. The beds are probably 20 years old because all the springs are broken and you roll to the middle of the bed and wake up with back pains. The mattresses are dirty and the sheets detach all night. I say mattresses because I changed rooms in hope of a better mattress and pet odors but had the same issue. Staff was great with the circumstances and no control of rooms. The gift shop was over priced with items no one would ever need from another country. Unfortunately I would never recommend this location.

I liked this property. The room lay out and interior room furniture with a nice workig table and lovely office chair that is flexible to turn in all directions. Plus a relaxation chaise style chair with adjacent table. The service is good with good breakfast I really recommend this hotel

Moderately clean hotel. Maintenance had to fix the AC in our room and left a disgusting mess. Workout room was extremely stuffy with very poor airflow. Overall, the bed was fine and the room was a decent size for 2 people. The room was pricey for the quality.

Was very dated.

Room was clean enough but very old and outdated. No food at the hotel and the pool in the size of a bathtub. The main problem was that our conditioner was not working. They did come 4 times to try to fix it but that resulted in a terrible leak in the bathroom in which we needed to switch rooms at 1:00 in the morning. We had to be out of the room at 5:00 to leave for the airport so that was a huge inconvenience. I will never stay at this property again.

Room was clean enough but very old and outdated. No food at the hotel and the pool in the size of a bathtub. The main problem was that our conditioner was not working. They did come 4 times to try to fix it but that resulted in a terrible leak in the bathroom in which we needed to switch rooms at 1:00 in the morning. We had to be out of the room at 5:00 to leave for the airport so that was a huge inconvenience. I will never stay at this property again.

Great stay i enjoyed the place and the clean room definitely i will come again

Great stay i enjoyed the place and the clean room definitely i will come again

It was so great walking in to check in and Kenya at front desk was so friendly and helpful and smiling. Kenya at front desk went out of her way to help us and so friendly made our day after a long drive and so many people. Rooms were clean and nice. A great experience until we went to check out Friday morning. We had to leave at 630 am. Went down to check out and the lady at counter did not even get up from her chair with a blanket around her. Just said put your keys in the box. Ask her a couple of questions and she acted like we were bothering her but we will stay there again because of Kenya and the clean rooms. Great experience.

It was so great walking in to check in and Kenya at front desk was so friendly and helpful and smiling. Kenya at front desk went out of her way to help us and so friendly made our day after a long drive and so many people. Rooms were clean and nice. A great experience until we went to check out Friday morning. We had to leave at 630 am. Went down to check out and the lady at counter did not even get up from her chair with a blanket around her. Just said put your keys in the box. Ask her a couple of questions and she acted like we were bothering her but we will stay there again because of Kenya and the clean rooms. Great experience.

Arrived at 6pm and room was at 75. We set it to the lowest it would go with the fan set to high. Arrived back in the room at 3am and the temperature did not change. Room was way too hot to sleep in. Ended up leaving and didn’t stay in the room.

Arrived at 6pm and room was at 75. We set it to the lowest it would go with the fan set to high. Arrived back in the room at 3am and the temperature did not change. Room was way too hot to sleep in. Ended up leaving and didn’t stay in the room.

Room did not look like the pictures online, but it wasn't terrible.

Room did not look like the pictures online, but it wasn't terrible.

One of my favorite places to stay because of the location. My only issue is I left something in my room and no one is willing to check for it. I even went to the website for lost items and I've heard nothing back.

One of my favorite places to stay because of the location. My only issue is I left something in my room and no one is willing to check for it. I even went to the website for lost items and I've heard nothing back.

The room was nice and the staff I interacted with her nice but the mattress was not very comfortable, charging $25 plus tax for parking is insane on top of that guests were loud, the smell of weed was very strong not only in the parking garage but the hotel as well

The room was nice and the staff I interacted with her nice but the mattress was not very comfortable, charging $25 plus tax for parking is insane on top of that guests were loud, the smell of weed was very strong not only in the parking garage but the hotel as well

All good

All good

Clean room and great staff!

Clean room and great staff!

Parking is terrible. Very tight spots and posts all over the parking spots. Parking garage floor is nasty. Friendly staff.

Parking is terrible. Very tight spots and posts all over the parking spots. Parking garage floor is nasty. Friendly staff.

Great experience

Great experience

I booked this hotel through expedia. When we arrived on 2/17 and checked in we were told we had to pay full price plus a hold although we originally paid a deposit. We arrived in our room where there were no wash clothes. The first night I woke up to mysterious bites on me. We chalked it up to being a spider. As the days went on more bites appeared. Finally on 2/20 after falling asleep my husband woke up to welts on him. When he flashed his light he found BEDBUGS. We reported it to the front desk and although they gave us a new room without issue we left due to them being at the hotel. We had to check our clothes for BEDBUGS and everything we came with and threw half our items away. The hotel did allow us to check out early and canceled the last day however as of now we are out of the rest of our money because they have to open an investigation. We showed them photos of the bugs and our bites as well. We then had to spend an additional $300 on one night at another hotel.

I booked this hotel through expedia. When we arrived on 2/17 and checked in we were told we had to pay full price plus a hold although we originally paid a deposit. We arrived in our room where there were no wash clothes. The first night I woke up to mysterious bites on me. We chalked it up to being a spider. As the days went on more bites appeared. Finally on 2/20 after falling asleep my husband woke up to welts on him. When he flashed his light he found BEDBUGS. We reported it to the front desk and although they gave us a new room without issue we left due to them being at the hotel. We had to check our clothes for BEDBUGS and everything we came with and threw half our items away. The hotel did allow us to check out early and canceled the last day however as of now we are out of the rest of our money because they have to open an investigation. We showed them photos of the bugs and our bites as well. We then had to spend an additional $300 on one night at another hotel.

Yes staff was friendly, the bed was a little uncomfortable. Wasn't a fan of 25 daily f or parking.

Yes staff was friendly, the bed was a little uncomfortable. Wasn't a fan of 25 daily f or parking.

If I could give a zero, I would. There were non smoking signs all over the property including as you exit the elevators on the floor we were on but....the whole place smelled like Marijuana. Not only did we smell it but the unknown couple on the elevator said the same thing. As we approached to entrance to the hotel there were people smoking Marijuana out by the front doors. The management did NOTHING!!! When we complained of it smelling on our non-smoking floor they went up there and said they smelt nothing! It was probably them smoking it! We will never return!

If I could give a zero, I would. There were non smoking signs all over the property including as you exit the elevators on the floor we were on but....the whole place smelled like Marijuana. Not only did we smell it but the unknown couple on the elevator said the same thing. As we approached to entrance to the hotel there were people smoking Marijuana out by the front doors. The management did NOTHING!!! When we complained of it smelling on our non-smoking floor they went up there and said they smelt nothing! It was probably them smoking it! We will never return!

Room was in good condition but some staff were not courteous. This hotel has a 11 am check out unlike other hotels and despite requesting a noon check out at 8 am, the staff on phone agreed to it but the room key was reset at 11 am preventing access to room. It was a hassle to go down to the front desk wait in line to then be told rudely that requesting noon check out does not mean you room will continue to work past 11 am. You need to come down to the front desk to get it re-enabled. It took 30 minutes including wait time to get the issue resolved.

Room was in good condition but some staff were not courteous. This hotel has a 11 am check out unlike other hotels and despite requesting a noon check out at 8 am, the staff on phone agreed to it but the room key was reset at 11 am preventing access to room. It was a hassle to go down to the front desk wait in line to then be told rudely that requesting noon check out does not mean you room will continue to work past 11 am. You need to come down to the front desk to get it re-enabled. It took 30 minutes including wait time to get the issue resolved.

Every thing was perfect for my entire stay.

Every thing was perfect for my entire stay.

Nice front desk lady made sure I got plastic ware for my ramen

Nice front desk lady made sure I got plastic ware for my ramen

Big plus fridge and microwave!! Keurig machine w Coffee and tea provided Parking was extra $25! - I should have double checked that. Not very clear on the website Staff was very nice!!

Big plus fridge and microwave!! Keurig machine w Coffee and tea provided Parking was extra $25! - I should have double checked that. Not very clear on the website Staff was very nice!!

Excelente la limpieza en las habitaciones

Excelente la limpieza en las habitaciones

Clean rooms, friendly staff, parking

Clean rooms, friendly staff, parking

Room smelled like mildew; Bathroom tub has mold growing & room windows has mold growing and staff just painted over it instead of properly removing the problem… I wish I could post the pictures!

Room smelled like mildew; Bathroom tub has mold growing & room windows has mold growing and staff just painted over it instead of properly removing the problem… I wish I could post the pictures!

The room was good. Most of the towels had hair on them. The receptionists were nice

The room was good. Most of the towels had hair on them. The receptionists were nice

The staff were superlative. From check-in to check-out, we encountered courteous and attentive staff. Shout out to those staffing the breakfast area and the bar.

The staff were superlative. From check-in to check-out, we encountered courteous and attentive staff. Shout out to those staffing the breakfast area and the bar.

The bed was comfy, the room was clean and well stocked, and I had a nice view from my room of the city. I would definitely stay again

The bed was comfy, the room was clean and well stocked, and I had a nice view from my room of the city. I would definitely stay again

10/10

10/10

Clean room, friendly and helpful staff, super comfortable beds.

Clean room, friendly and helpful staff, super comfortable beds.

Fresh Cllean with great customer service!!

Fresh Cllean with great customer service!!

Rooms are not clean

Rooms are not clean

Checkin in was a 3 hr delayed, false alarm went off in the middle of the night, we lost our evening event because we did not have access to our room on time. Never apologize for the inconvenience. Very poor customer service experience.

Checkin in was a 3 hr delayed, false alarm went off in the middle of the night, we lost our evening event because we did not have access to our room on time. Never apologize for the inconvenience. Very poor customer service experience.

Thevroom smelled clean and very nice. Staff was friendly

Thevroom smelled clean and very nice. Staff was friendly

Not favorable.

Not favorable.

Room was not spotless. 1 Bug crawled up my britches leg

Room was not spotless. 1 Bug crawled up my britches leg

its not how i pictured it when i booked it online, false information

its not how i pictured it when i booked it online, false information

Very convenient for our stay. My room was very clean. The staff was really nice as well.

Very convenient for our stay. My room was very clean. The staff was really nice as well.

We didn’t have any towels in our room and when I called the front desk I was told they didn’t have any clean. The water pressure in the bathroom was low and one of the beds in our room was broken.

The cleanliness of the room and the staff were friendly.

Clean room, great bar, and AMAZING staff! They were very helpful and friendly! I’ll definitely stay there again :)

It was overall a nice stay, it was clean. The location was great as it was near downtown Houston however what I didn’t like was you could see the plumbing in the shower and it was a small area of the shower that had dirt backed up but again for the most part the entire hotel room was clean minus the above, it has a pool, but no hot tub. I thought it had a hot tub and that was disappointing. The customer service was good minus checkout as our checkout time was early in the morning so I guess the staff was a bit grumpy. This is over at a hotel that you stay at because it’s affordable. It’s for the most part clean and it’s in a good area.

staff was very courteous. God Bless You and thanks

If you prepay for a room that includes breakfast they will still charge you for breakfast and you can’t use incidental deposit for any concession purchases

Service was the worst I have seen. The front desk is a frenzy and I don't think there is anyone working in the billing department. I had called to ask for a receipt (that was supposed to be sent to me according to the front desk after I checked out) and I was put on hold for 45 minutes. I try calling back and before I can say anything am put on hold again.

Amazing time.

The dining area staff lacked customer service skills. Server was very rude and unprofessional

This hotel is in a very convenient area off of highway 69 near the medical center & the Galleria mall. Lakewood Church is also close by a few blocks away. I definitely recommend this hotel to everyone staying in Houston.

The front desk clerk “Tank” was very helpful & courteous & the hotel room was very clean & comfortable. This hotel will be my first option anytime I visit Houston. Thank you

Room was spotless! Breakfast was amazing!

This is an older hotel but the rooms were very spacious!!!! Love having all the room to move around.

Cleanliness of the room

Clean room

Great location for dining options, shopping and Lakewood church. Could use updates, however very nice hotel to stay

Nice, clean and peaceful. Helpful staff.

The breakfast was fresh, and the hotel was convenient for me to travel back and from MD Anderson Cancer Center. I will be booking my next stay in July at Crowne Plaza Houston Med. Ctr. James B. Johnson

The room was nice, the scenery is what I loved the most.

We called the hotel before booking and asked specifically if the indoor pool was open. They said yes. We booked immediately and checked in within an hour. After payment, we found the indoor pool is closed. This was our top criterion because we’re staying with kids. The hotel admits it’s closed. We were misled.

Yes. It was great

Nice

Terrific staff

overall good experience for the price

Staff was friendly, rooms were clean, restaurant was good amd fairly priced. I was by myself and felt completely safe no matter the time of day.

Not helping people and not well serviced

Clean spacious room

Room was nice, clean, and spacious. Restaurant staff was exceptional and there was a good selection for breakfast. St

The restaurant employees were amazing. Very attentive.

Spotless room, great shower, responsive and friendly staff, QUIET room most importantly.

I did not have breakfast from there so I can’t comment on it. My room did not have enough wash rags I had to wait until the next day for cleaning service to come in order to get more wash rags. The room was booked for 3 with only one wash rag in it. $25 a day parking was a bit pricey.

Clean, great beds, linens, very nice room!! Would stay here again!

No issues. Room was fine. Staff was nice.

The whole place need a make over it has a musty smell the water pressure is bed the drink machine on my floor was sold out first night didn’t have heat in my room got moved the next day to what was supposed to be a upgrade the room smells like mildew furniture looked worn out water in the sink barely ran the tub was dirty and from that I got complimentary breakfast and parking I needed some money back

There was no hand soap. One roll of toilet paper. The bathtub drain was so clogged the bathtub started to fill when i showered. Cleaning staff were talking loudly at 2-3 in the morning then during the day the cleaning staff were making a bunch of very loud banging noises in the room next to us. I have no idea what they could have been doing to make that noise. Then on my checkout day we couldn't enter or leave the parking garage because the barcode no longer worked. this was frustrating because i still had business to take care of that day before my checkout time. other then all of those frustrations the staff i talked to was friendly. it kind of seems like there wasn't enough staffing to operate the hotel like it needed to be for the price point.

Thanks Mark!

Rooms were big and quiet. BEWARE - there is a $100 deposit per room (we had 2 rooms) that is refundable upon checkout BUT if you have a car, there is a $25 per night charge (per car - we had 2) to park in the garage, which is the ONLY option for parking! This fee is taken out of the deposit. Also, housekeeping never came by to clean our room after night #1. To top it off, the hotel's main water pipe broke on day #2 and there was no water for 6 hours. No water bottles were provided and no alternate accommodations arranged for existing hotel guests. Very unprofessional and a critical error on Crowne Plaza's part. We won't be staying there again!

Didn't like thier breakfast choice

Beautifully Renovated!!!

This is a nice hotel but not luxury.

Clean room, but no hot water. Me and my husband showered with cold water. We brought it up to the front office they sent maintenance up and guess what!? Water was hot... Told my husband they must have turned on the boiler bc we both got cold as water after letting it run for a long bit.

No breakfast provided

Rooms were clean and comfortable and had staff was friendly and helpful and respectful.

No crazy deposit. Rooms were clean and great wouldve loved a dressing gown but breakfast was great. Staff very friendly. Water machine on floor didnt work.

There was an event downstairs, and there were a lot of people and it was loud and there were some not so nice people in the elevator passing comments.

Them. Seems archaic. Not the best hotel, but very friendly people

Quick check in, clean room, responsive staff & secure location

Unable to take a shower because water was shut off, call staff and they brought two small bottles of water to shower with to shower with. Very disappointed and the buffet was horrible as well. it was minimum in presented and professionally. I feel that I should get refund for this.

Very loud all night, workers working on things-big disturbances. No calls answered, heater not working, very unsafe feeling with incidents being reported as checking in.

I inquired about the breakfast, and they said my reservation didn't come with it. I thought I did too. So, this is not good.

Neuma- she is an attendant at the restaurant. She is absolutely fabulous!

The staff were very friendly and helpful! The overall stay was amazing!

It’s 25 dollars to park in the parking garage which is the only parking area. I didn’t eat the breakfast because it cost as much as a restaurant basically. None of this information was readily available beforehand.

2- they only service if staying 7 nights or more. 3- staff is not nice at all. 4- they do not offer any usual complimentary items hotels do, such as razors, shave cream, etc.

I would hope the welcoming staff is friendlier. The room and the hotel in general is quite well-maintained.

Clean rooms, very nice staff. Quite

Nice staff. Seemed down to earth vibe. Plan you stay carefully as incidentals are a thing.

The bed and pillows were wonderfully comfortable. There is no coffee onsite after 11am and coffee is basic.

Good overall hotel just have to pay for parking and not the best area

The room was very clean and spacious. Comfortable bed

There were a few hiccups with the elevator not coming up to my floor even though I could hear it servicing other floors. Then my parking pass wouldn’t scan so I had to continuously use the help button for entry and exit. Overall, great hotel and comfortable room.

Enjoyed my stay at hotel

The hotel is very dated. The rooms are spacious but very dated, too. Overall satisfactory for one night stay.

The air conditioning did not work.

Staff and location

I had a room with bathroom issues. Know didn't work and water was extremely hot. We moved to another room which was a room with indoor door separating another room so we felt like no privacy at all you could hear anything for the other guests.

I enjoyed my stay! Staff are welcoming and friendly. Hassle free check in.

The first room was freezing cold. The front desk was prompt on getting me transferred to another room.

Good location. Bed was comfortable & hotel was quiet. Maintenance, housekeeping and general service were below par. Room AC didn’t work, but did get fixed. Coffee was available in room, but no cups provided. No coffee available in lobby. Towels were taken after first night, but new ones weren’t returned. Fitness room was pretty dingy.

Have to pay for parking, $25 a day.

Was not happy about 25 dollar parking per day!

Decent but old.

We checked in after a 11 hour drive for a post opp appointment & had to stay in the room with no heat on a cold night. We reached out to the front desk and they said none of the heat was working. However they didn’t even mention that to us when we got there. The lady at the front desk saw me struggling to even walk and asked me if I was ok. I told her i had just had surgery, been on the road for 11 hours & she still didn’t have sympathy to let is know we would be sleeping in the cold

Room was nice and clean

Roads around super confusing...NO SECURITY WHAT SO EVER.. Keep looked up..have to carry important things/bags in and out of car and room every time/,every business trip..

Spotless room , peaceful sleep, best time.ever even though I left my.body wash in the shower

Value for money was not that great, cleanliness was a bit compromised. Washroom commode was not flushing properly. Washroom roof paint was peeling off. Corridor’s carpet’s vintage was not maintained with the required pleasant smell. Iron board was broken (asked for replacement and provided). Overall eating between ok and poor.

Buyer beware, you will pay to park here and that is not advertised. You have no other choice, and it is $25.00 a day. Making this hotel not the savings it claims. Stay elsewhere, do yourself a favor.

So many things went wrong here. Hotel breakfast is not free / included. I paid for 1 breakfast and did not after the first day as the options were terrible. Hotel swimming pool is out of commission. The cleaners left their cleaning rags in my room after they cleaned and did not bother to refil coffee & creamer stations.

My room was very clean and the service outstanding

When I used to come to this hotel parking was included, now it is not, and they did not give you this information up front, had I known I would have selected another hotel. Smelled like illegal substances, getting out of parking even with the $25.00 a day pass was a nightmare, had to go back inside twice just to get out, front desk was highly unconcerned. Bar food was terrible, chicken soup with no chicken. I will not stay here again, this hotel has seen better days.

Every aspect of our stay from parking to room was the comfort and peace required for our stay. The staff members were friendly and very accommodating. Thank you for embracing us as you wanted us to leave with you on our mind and in our hearts to return in the future.

Nice junior suite, pleasing lay out

My husband and I stayed for one night. The bed was very comfortable, the room was clean, and roomy. We’d definitely stay there again.

The room was clean, but the kleenex box only had a few sheets left and I had a cold.

Staff was good and room was ckesn

Didn’t like how one of the staff was talking to another customer

During my stay there at the hotel, I multiple times went down in the morning before work to speak to somebody at the front desk and had to wait for over 45 minutes at times with the security guard telling me he could not help me and listening to the front desk lady snore in the room behind the front desk. This happened every night. I was there then once I checked out, I asked for a receipt they told me after waking her up that she could not give me one at that time and that one would be sent to me now that I am home. Nobody is willing to send me a receipt. In fact they’re trying to charge me seven dollars to get one that being said I would not recommend this place to anybody. it was not clean the location is terrible and most of the services in there will take you hours to get anything. That being said probably the worst hotel I’ve ever stayed at in Houston.

The whole property

DID NOT HAVE BREAKFAST

Courteous staff

Our room had stains in the bed and was not clean so we had to move rooms which was difficult also the toliets werent working

Really nice accommodations and the breakfast buffet was wonderful with many options and excellent service.

The room was very clean and the beds were very comfortable. Our first night we didn’t have any issues. However, on the second night, the air conditioner broke and the room became very warm and when we went downstairs to get help found that there was no staff available to fix it so at 3 AM in the morning we were forced to switch rules which was a little inconvenient. But they did accommodate us by giving us a late checkout. So overall the day was nice. The breakfast was good. The staff was very accommodating. And yes, we will definitely stay there again.

The hotel was cool

Friendly staff

All good except toilet paper holder needs to be replaced.

My husband and I were issued a parking ticket from the kiosk before the gate opened and we parked in the garage. When we check in, the front desk receptionist gave us a parking pass and told us not to use the pass issued from the kiosk and not to worry about parking. The stay was fine, but I checked my banking app and was charged $24.99 for parking. I called the hotel several times only to be transferred to a voicemail and never received a call back. I had to call my bank to dispute the charge and receive a refund. Be careful with this hotel!

Great staff and great location

Spacious room and clean

It was nice! Everyone was nice and was willing to help on whatever I was concerned on.

Not good

Clean room and common areas, good amenities and friendly staff.

Needs a renovation but overall no complaints from my end. Enjoyed my stay

The check in was quick. The rooms cleanliness was questionable

Staff awesome. Ugly room with peeling paint on bathroom doors and dirt in the corners on the bathroom floor. Very expensive for what it was.

Terrible experience

The staff was friendly and accommodating. The rooms were clean and nice. I enjoyed the restaurant downstairs and their daily happy hour. It was an easy location to get to. I will be staying again.

clean and spacious room, worked for a business trip.

Location is fairly central, easy to get to things. The hotel itself feels run down and old. The elevator was dirty and didn’t feel reliable. Room was good size clean, bed was confortable, but the room did feel dated as well.

Sadly we got here and already very displeased with our stay. I had made the reservation through Expedia, it did not let me put a request for a quiet room away from the elevator. Once here during check in, I let the receptionist know and she put us on the 14th floor which we thought it would be quiet. Entering the room we already could hear the noise from outside. It feels like a window is open. It's horrible. Then I took my shoes off and the carpet is all wet around the living area. I finally called the front desk to let them know of all issues and I was told that we could not switch rooms because I did not make the request prior and now they can't do anything about it (bad customer service). They were going to send someone to check the carpet being wet. The guy came and his solution was for us to put a towel or something because it could have been that someone drop water before us, gross! This is unacceptable for a higher end hotel to have these issues. I had expressed to the front lady that we had had a horrible experience with another. Crown Plaza in Dallas 2 years ago and we were hoping this would not be the case. But here we are, not even 30 min in the room and already having all these issues. Got a “welcome” text from manager then explained to her what happened, she offered for us to change rooms but we are already settle in bed, not going to pack all over to take a risk to have more issues in a different room. Lost trust, will never set foot on a Crown Plaza again!

Moderate stay

Was there for three night requested room service to clean my room#824 ,went to reception and informed them nothing happened, very very bad 👎

Very rude check in /front desk staff. Too busy talking to each other and any question we asked we were given a brisk rude answer. Very poor customer service. The one good thing was the waitress in the restaurant for breakfast was excellent so sweet and kind and helpful

Like the location to everything.

my day was good. Service was amazing. Very clean. The roads were big.

Everything was good

Central access to all of Houston

Yes

Ran

Great staff

includes breakfast. better or free parking.

Good

The hotel was not properly clean. Sometimes a bad smell. No room service and bar/restaurant only open in the evening. Tried to change hotel but Expedia refused. Never more!!!

The ease of parking, service and cleanliness of the hotel was great. Rooms were very spacious and clean. Could have used more towels. Loved the view out of the window.

Excellent stay!

Location to Rice University

Soso

I enjoyed my stay. The location, staff service everything was top notch will definitely be staying there again

Fast and friendly check-in. Rooms clean and comfortable. Hotel is located next to express way but rooms are pretty quiet from 7pm-7am. Great price for the location.

Excellent service

Very nice

The staff is very rude and impolite. The hotel is laughter.

I recently visited this hotel and had a somewhat mixed experience. The facilitator was okay. However, the front desk staff at check-in fell short. They seemed annoyed, provided short answers without making eye contact. For a hotel reception, I'd expect a warmer welcome. Hopefully, they can work on improving their customer service skills.

Housekeepers are super nice front desk is not. The shower is not draining at all. The parking lot experience is horrible gotta pay for parking okay I get it but I kept having to go inside to get my parking ticket fixed super inconvenient and annoying especially in the heat. The front desk ladies all of them was rude at every experience the only friendly staff you had was the 3 housekeepers I encountered

Nice property

Had a big water bug roach in my room and the neighbors kept slamming the doors all day and night.

I didn’t eat breakfast.

Couldn't check in early add to sit for hours. Brown water coming out the sink.

Amazing

Expensive. Have to pay for parking. Vending machines don’t work so you’ll need to purchase from their store which is expensive.

Hidden charge for parking. I purchased the deal with breakfast but they said it was not included in.

Great hotel, would come again

Very clean spacious rooms, easy check in, easy parking.

Convenient location

I came to Houston for my anniversary vacation and was very disappointed in my stay. If i can rate a zero i def would because the rooms online did not add up with the rooms in person. Our first room which was a suite contained roaches. When you open the front door to the suite there was a roach above the door the size of my big toe. Mind you we just arrived from a long flight and it was after 8pm that we got there. I immediately went to the front to complain and manager by the name of LOLA showed no empathy or concern to anything. All she said was she could switch my room. I asked for a partial refund and she told me i can get a full refund if i leave. I’m not from Texas how inconvenient is it to have a guest leave in a state then know nothing of and try to find somewhere else to stay. We switched rooms and that was no better. Ants in my bed, me and my girlfriend also got bit so many times in our room i started to think there was bed bugs. Our sink was also broken, the handle on the bathroom sink was off and when we called front desk again they told us we can switch rooms. Seems like the only accommodation this place has is a constant switch of rooms but no real resolution. Our room was also a suite which contains a fridge and a microwave but we didnt get a microwave until the last night of our stay and maintenance took an hour after our call to the front to bring it. Overall i hated staying here and should not have to pay the full price for such terrible experience.

And breakfast was also overpriced !!

Great, friendly and competent staff, nice big, clean room.

Breakfast was so so

The room was good for a budget hotel. It was clean with a nice sized bathroom. Hot water was immediate. Big screen tv we couldn’t figure out how to work without instructions. Staff friendly at front desk. Take your own water or go next door to the gas station. There wasn’t even a water cup in the room, and the hotel charges $9 for a small water bottle. The price gouging continued with the world’s worst designed parking garage. If you drive a pickup truck find another hotel, as the spaces are narrow and impossible to back into. It’s $25/night.

Great hotel for the price!

Great property

Great hotel for the price. Prime location.

Great job

Clean modern rooms. Fair price.

The room was spacious. The staff was helpful.

Parking is too expensive

The carpet smell very bad, that make us can’t go sleep!! So, we have to use our parfum to make the room smell good ! the toilet is low sit. The shower water is hot !! And it’s hard to adjust to the warm temperatures! The staff was friendly and the location is good to go around.

My wife thought the bed was comfortable, I thought so as well but I noticed immediately that the mattress had springs in it. I liked that they had what looked to be a restaurant in the lobby that serves breakfast and dinner, along with a full bar if that’s your thing.

Good

The front desk staff was so friendly and the hotel is close to every thing. The property is a bit outdated but still in a good condition and very clean!

When I booked my stay, my reservation clearly stated that breakfast was included in the rate (which we paid $21,999). However, upon arrival, we were told otherwise. Even after showing the confirmation email and screenshot with the breakfast inclusion, the staff dismissed it without any effort to verify or assist. During my three-night stay, I also requested a late checkout — first the evening before my departure, and again early in the morning around 9 a.m. Both times, my request was ignored, and no one followed up. The front desk was impossible to reach, as the in-room phone didn’t work the entire stay. To make matters worse, the room was never cleaned or refreshed, and we never received clean towels. For a hotel that carries the Crown Plaza name, this was beyond disappointing. As someone who travels frequently, I would never recommend this hotel to anyone seeking a comfortable or memorable stay. Expect more frustration than satisfaction.

I fall in the bathroom due to the ceiling was leaking because the toilet upstairs manager never came down to check on me just sent Maintenance and called me on the phone to follow report and as of no one still has not followed up with me and I truly hurt myself

Parking

Clean Room, Safe place, I was able to rest well after work.

Great

the hotel room was well equipped and served our needs. Elevators need to be faster, there were 4 total but were slow. Parking structure/area was small.

Restaurant staff was amazing. Especially the lady that manages it. Front desk staff needs some training. Was not very friendly

The room and hotel in general were fine. It was clean and comfortable. I would stay here again.

The staff was friendly. Easy check in .

Very good

Some guest didn’t behave appropriately. Also when we arrive some people was smoking weed just outside of the entrance

1 example Like I have stay there 4 nights but there is no water bottles when I ask for water bottles they said complimentary water only for members you have to parches… they charge 4.5$ for 500ml bottle

Love it

Everything was perfect

Great location for a quick overnight stay in Houston. Definitely my go to.

Comfortable.

Didn’t do any shopping

The ac thermostat was not working and the technician could not fix the issue .

Excellent

Beautiful room soft, soft bed. I fell asleep like a baby loved it.

The front desk was very warm and friendly

Very clean

Great customer service by the workers

Front staff was great

The front desk would not provide a copy of the bill. Rude desk staff.

Clean room

Customer service super friendly

The place was amazing, from the location to the friendly staff.

All good! Elevators may need a little maintenance

Knocking On my door rudely asking me to get out and went ahead and charged me extra

N/a

They kindly accommodated my request to add an extra night's stay (though the next morning's front desk staff hadn't been informed. He promptly rebooked it for me). While the water dispenser at the front desk was out of order, I had a comfortable stay overall.

The towels had a funny smell and the ac was in and out, the ceiling in the bathroom had a leak. Some of the staff were great. But I was caught off guard by the $50 a night incidental deposit.

20 minutes from toyota center & dakin park

All very friendly and the room very good!

Property was welcoming clean and smells great easy check in and out pool area wasn't welcoming need a little brightness and warmth.

We were given the wrong room! We walked in on man. Just imagine how bad that could've turned out. Then as we were headed to the desk to complain about it other customers were going through the same thing. I'll never stay there again

Kristian service was excellent

Best bed we have slept on, our waiter for breakfast needs help or a pay rise !

Very nice staff and clean rooms !

Enjoyed my stay.

Over all stay was fine. A bit of a hiccup at the front desk but didn’t entertain the attitude. The rooms are nice. There was a fan in the hall to dry wet carpet that had a bit of a smell. Bothered my husband’s breathing a little.

Thank you to Crowne for accommodating me with a new room after finding bugs in the initial room i purchased. One of the evening staff members, A lady to be specific (6-7pm on September 3rd), was extremely rude talking over me, not accommodating to room service. Additionally I would be woken up by room service continuously even after having the Do not disturb sign on my door. Nonetheless, I made the best out of my short stay by ordering my favorite meals. I do not recommend.

Make it known that you parking is to be paid for. Having bad knee & no working elevator & have to go up & down the stairs (3 levels) was a horrible experience. If I had seen parking wasn’t included in the rental stay would have kept searching that little information would and is very important to be given before one proceeds in booking

There was mildew that was painted over and leaks everywhere the elevator was leaking water everywhere

Not my type

The elevator was not in service from the car garage. Going up and down flights with luggage and a baby was not cool

Bathroom shower head was strange. I paid over $400 for two nights, which is not the price I thought I was getting. I was told breakfast was included for my stay then told it actually wasn’t. The $25 a night hidden fee for parking was also unexpected. I will choose elsewhere next time.

Yes

excellent

Toilet would not flush and kept getting clogged. We called the front desk and was told they couldn’t find a plunger or maintenance. Finally they switched us to a new room at midnight after we requested it.

Came into town for a concert, and the closeness to Toyota Center was part of tte reason for selection.

The gym is smaller than my expectations. The water dispenser on the ground floor is mostly empty and needs refilling.

Property is old and aged. It needs an upgrade

Elevators interior doesn’t look appealing considering the upscale looks on the hotel

Love the area and hotel, will be our away from home when visiting family!

nice place

Location was convenient, however parking wasn’t explained very well and kind of confusing. The dining options were also not explained well and didn’t see they gave us a breakfast card and it stuck to the door key so paid for breakfast only to have them had to refund it. Staff was helpful getting things corrected for us.

The hotel is kind of in its own in a somewhat busy area, but wasn't hard getting in or out. The parking garage is attached, big plus. Once in the lobby, it's big and spacious. The limited number of elevators (4) only comes into play at checkout. The elevators are old, but functional. Once in a room, you'll find it very large with a couch, desk, bed, dresser, and large TV. The bed was incredibly comfortable.

The bathroom door couldn’t close properly, building water machine ran out, we told them about it and they didn’t refill/fix it.

My hbac unit cut off and on eveey 15 seconds during the entire stay. Room windows were dirty. Bathroom linen had hair on it

I missed the part where it’s paid parking.