Americas Best Value Inn & Suites NE Houston Downtown I-610

Train noise constantly wakes you up at night. Hard to get to Texas medical center without fighting traffic. Hear footsteps from above room. TV was dish and signal would go out on occasion or pixelate due to clouds blocking it. Internet worked but periodically would lose SSID and not be able to connect. Good tmobile coverage. Nice bed, bathroom, paint job, AC, and microwave/mini fridge. Breakfast was mini muffins nature valley bars orange/apple juice and coffee. I should have used "Texas medical center" in my search and would have saved a lot in rideshare fees.

CLean peaceful and quiete

Amazing experience!!! The house keepers were amazing 100/10. They always asked us if we needed anything and they were so nice. I will definitely go back again because of them.

The stay was good as always. Good parking and clean rooms. Clean well Mai rained property. Only the “continental” was bad. I have been to this same place about 7 times in the last 10 years. The offerings are less and less. Only coffee and juice available.

Clean, quiet, close to the highway. Our room had a kitchen in it. It’s wasn’t close to anything really, which is my own fault for booking there. I tried being close to family. Our rooms had no hand soap, body wash, shampoo or conditioner in the room on arrival. We booked 2 rooms & there weren’t any in either room. Also check out is 11am but at 10:45am the guy at the front desk was knocking on doors and then standing around with a piece of paper watching everyone, felt very rushed & was telling a friend of ours that booked here too to hurry (even tho she was literally grabbing her stuff to take to the car) & it had just turned 11am.

Clean, quiet, close to the highway. Our room had a kitchen in it. It’s wasn’t close to anything really, which is my own fault for booking there. I tried being close to family. Our rooms had no hand soap, body wash, shampoo or conditioner in the room on arrival. We booked 2 rooms & there weren’t any in either room. Also check out is 11am but at 10:45am the guy at the front desk was knocking on doors and then standing around with a piece of paper watching everyone, felt very rushed & was telling a friend of ours that booked here too to hurry (even tho she was literally grabbing her stuff to take to the car) & it had just turned 11am.

Exceptional

Exceptional

Surprisingly quiet

Was a great stay, let us check in early due to we came in from out of town to MD Anderson cancer clinic. We really appreciate that, we will be staying here again..thanks to the staff..

Nice price and close to downtown area.

It was great

I have no complaints it was a pleasure staying here

Exceptional

Clean room

Nice place clean rooms friendly

The ac unit was not functioning properly or broken. It kept resetting itself to 80 degrees so it was hot.

The ac unit was not functioning properly or broken. It kept resetting itself to 80 degrees so it was hot.

Nice place clean rooms friendly

Room was alright

Chose this hotel based on prior reviews. Hotel room was clean and a good size. Mini fridge worked and microwave also in room but didn't use that. Bed was comfortable but only 3 pillows on a king bed. It was just me but if a couple stays, someone will be shorted a pillow. There was also no soap near sink or in shower so glad I brought my own. TV remote wouldn't work sometimes and entry door was hard to open and secure after using card key. You can walk to the Whataburger which I did for breakfast. Property was quiet. Area of hotel is kinda sketchy. I went to 3 "restaurants" using GPS and they all looked pretty crappy so I drove 7 miles on loop 610 to get to a decent area with chain restaurants.

The breakfast wasn't that great. The coffee tasted like it was there all night. The muffin that was provided was about the size of a normal muffin cut in half and it didn't taste very good. Other than the orange juice, it wasn't that great. I drove to McDonalds each morning for breakfast. The rooms were fairly full, but I never saw anyone at the breakfast when I went each morning to get my orange juice. In normal places like Holiday Inn, etc. the breakfast place is usually buzzing, but this place was dead. They don't offer much for breakfast. That is why they didn't get a great rating. The rooms were okay but I had no cutlery, frying pans, or plates...so to call it a suites location is a bit much. The fridge & microwave were okay.

na

Exceptional

Room not very clean hard bed staff nor very helpful

Exceptional

great clean rooms

Thin walls. It’s terrible not having a access to lobby (restroom)

I had a great stay. Nothing wrong with it. Clean and comfortable bed.

Air conditioning worked. Room had no water, no napkins, the tiniest bar of soap, all of which I'm guessing is pretty normal for the price. However, the light switches were dirty, the pillows were dirty, the bath towels and face towels were dirty. The door and fridge were dirty. I'm sure the bed was too but I didn't have a black light to check. Everything was hella dirty. The toilet was dirty so I lined it with toilet paper. The bath was dirty, it still had hair in it!!!!!!!!! Just hella dirty!!! Never again at that place or their franchise.

No

Great service!

Clean room and friendly staff

Exceptional

Nice clean room

They didn’t want to give me the room. One room was paid in cash, the other with my bank card. On my account it showed transaction pending. The emplomes said his boss wanted the money right away. We were talking loud back and forth explaining that it was already there. Then after giving me a key, i got tel calls from 1:30 am till almost 2 am. The boss told the employee that if i didn’t pay, i had to leave the room. Then he told me that if i didn’t pay his boss would take the money from his check. So i had to pay again and it came out pending. I tried contacting Expedia and the protection plan, but the page wasn’t working. So vía Expedia I’m getting charged $167.10 even one room got paid cash. Oh and I had a reservation directly with the hotel, I tried to cancel it, and the tel number wasn’t working. So there’s $89.29+ $17.99 booking service fee= $107.28 which i lost also. The emplomes told me to talk with the manager at 9 am today Saturday, but i had to leave a few minutes and he didn’t show up by the time i was there and leaving. The employee took a pic of the transaction on my tel, so (1) am i taking a risk that my account will be hacked?(2) how will i get back my $88.05 because i got charged twice?

Everything was just fine clean and relaxed thank you

I liked everything was clean and safe Everything was just fine clean and relaxed thank you

The room was very clean. A quiet location with access to many activities.

Everything was great!

Towels and sheets needs attention

No iron, clothes rod but no hangers, TV did not work, lights were harsh with no dim lighting, cleaning staff was rude and rushed us as we were leaving, shower had hair all over the walls, there was nowhere to put soap bar except on the counter, there were not enough towels for two people even though we listed that two people would be there, the door would not close properly so we accidentally left it ajar a few times thinking we had closed it.

No iron, clothes rod but no hangers, TV did not work, lights were harsh with no dim lighting, cleaning staff was rude and rushed us as we were leaving, shower had hair all over the walls, there was nowhere to put soap bar except on the counter, there were not enough towels for two people even though we listed that two people would be there, the door would not close properly so we accidentally left it ajar a few times thinking we had closed it.

Exceptional

Location & value

What Breakfast? as there a breakfast, and if so why wasn't I told? The only thing I liked about this property was the location, which is why I chose it. Oh, and the AC was cold for the most part. I did not like the miserly nature of the amenities, such as the tiny wafer thin bar of soap, which was the only soap provided. The lack of cleanliness (true clean), and noise of cleaning carts, which made it difficult to sleep late.

N/A

Lots of cameras

Superb

Exceptional

Exceptional

I’m a trucker and stay here every month when passing through Houston. The team at this America’s Best location are polite, professional, and always strive to accommodate me (even when I show up unannounced and unexpected.) Guys, they have big truck parking, fresh hot showers, and a comfy clean room. Definitely a hidden gem on this side of HTown.

Everything was good

Yes everything was good

I always enjoy my stay . Preciate it

Exceptional

Well air conditioned. Parking is good and well lit. Room was clean.

Everything was cool

Good stay and nice parking

One of the worst experience

It was advertised as queen size beds but they were much smaller than a queen. There was no conditioner or hand soap provided for us and when we went to ask for some they just gave us more shampoo. The room was extremely dry. There was a random high pitch noise that would occur every couple minutes. You can hear everything outside. The train is loud. The beds were very uncomfortable. The walls and baseboards and floors are all very dirty. They do not clean well. There was a lot of honking in the parking lot. We did not sleep at all.

Nice spot and right next to the highway

Everything

Not sure why everyone says this place is clean, it absolutely was not. We had to switch rooms and the second room was worse than the first one. The sheets had stains on them, there was what appeared to be blood light switches and the beds looked like someone had slept in them and pulled the sheets up. The TV & air conditioning didn’t work properly. The location is behind an abandoned motel. It did not feel safe or clean whatsoever. We had to ask for a refund and find another place it was so bad. I recommend saving your money and time to find another place.

Love my stay! Will def come back

The stay at American best hotel was amazing. It was great clean bathrooms the floors the towels smell good everything was wonderful. The office people was amazing. I had a little slight problem with my TV. I couldn’t get the sound and he was there before I can hang the phone up so everything was amazing. I will be coming back and I will be looking for American best hotels to stay in. Thank you. Keep up the great work

Very clean

Yyy

Cons: Non-smoking room had a strong smoke odor and burn marks on the blanket (previous customers did not respect that it was a non-smoking room), a random ashy handprint on the wall, no cookware in the kitchenette (they said they used to, but perhaps the cookware walked off over the years). These were the reasons we booked this place, and it would have been nice to have been given a heads up. Knowing this, I might give it another chance if I knew the room wasn’t smoky. I just worry about the people with allergies or families that hope to cook but can’t because of no cookware.

Nice place. Amazing staff

Property is not “downtown” as it states it’s not a long drive but in Houston traffic becomes long. Area seems a little sus if you’re looking for city vibes this area is not the hustle and bustle you’re probably expecting. The stay was good, staff, accommodating. If you’re looking for cheap and good it’s a nice stay if you’re thinking you’re in downtown it’s not that but if you’ve got your own car and driving downtown is about a 15-20 minute drive away depending on traffic.

It’s out of the way from traffic so it makes it easier to get to downtown

Always clean and close to downtown.

The room has great lighting. Water pressure good. “Breakfast” was a terrible granola bar. We asked for bottom floor through app and the front desk gave us a hard time about it and tried to put us on 2nd. Parking lot is well lit. We put the sign down not disturb and housekeeping kept coming in daily Crappy machine coffee

Couldn’t make it for family emergency reasons and hotel wouldn’t grant a refund. So can’t give an honest opinion on service, room amenities, room cleanness etc.

Items from my room turned up missing and when asked about it nothing was done about it. Also room was entered when we were not there but claimed it wasn’t.

Thank you for great service.

Our room was not cleaned while we were gone. We also didn't get clean towels nor our bed made either. Every hotel I've ever stayed in they always freshened up the room while I was gone. Other than that it was good.

The area around this property is terrible. There is rail yard nearby and you can hear train noise all the time. Room did not have iron and hair dryer. They provided after the request.

Office manager was very polite and accomodating. However, location was poor; nothing around it. No real amenities. TV worked but then went out.

Stay was quiet and comfortable as usual.

Very clear and big parking for semi truck

Room not smoking, smell cigarrete 😮‍💨

Great clean affordable

Excellent stay

Front desk person was really nuce and helpful,room was spacious.

Nice, clean and awesome

Very clean and looks new

They don't even give you water in the room, horrible

King bed was very comfortable. Room was clean and functional. A/C worked well and there was plenty of lighting. A bit of noise from the highway but nothing some earplugs won't solve.

N/A

It was my trip with my kids hotel was so dirty zero service we have waisted our money

The facility was very clean the beds were comfortable and the hotel staff were very nice welcoming the location was also close to most of the events we went to The water didn’t get that hot either time we took baths

Nice & clean rooms. Good stuff. Breakfast is lame though. Only muffins & cereal bars available.

I booked for a non smoking room but that room smells like someone smoked in that room. It was musty and need to use some air freshener to lessen the smell. The smell.

Great

The location is easily accessible from the entire city. Just off 610. We requested a top floor room and it was granted. The room was spotlessly clean. Good value for the price. The proximity of highways and railway lines make it noisy, which is not the hotel's fault.

Had a very pleasant stay for the weekend. Very clean room and cant beat the price. Will definitely stay again in the future if i need to.

Couldn't enter the lobby

Great

Very nice , customer service is a plus

Only one small pillow dirty towels and neither was available to be changed

Easy to check in .. staff are easy going and nice .. rooms are clean and comfortable

They are clean and nice .. housekeeping is very considerate.. it's a good place for stay .. check in easy and they are sweet and easy to talk to if need anything !! Good comfortable clean space , most definitely recommended !!!! 5 stars

Stay was good. Clean and convenient. Only issue was having to ask for toilet paper and towels, but service was excellent.

Ataff was very nice and friendly. Room was nice and clean. Would stay again.

There waz some stuff that looked like vomit on the chair arm and also on the front of the air conditioner

Safe

Recently redone. Busy roads getting out, other than Whataburger, Subway and a food truck there weren’t many places to eat nearby.

The staff was very knowledgeable and helpful. The staff was very accommodating and comfortable. I enjoyed my stay . Family oriented facility my three girls and I stayed there for two nights and we could’ve have felt any safer . Will visit again !

N/A

I didn’t like it at all, I selected no-smoking room and when I went into my room it smelled like smoke, tv wasn’t working and not to mention we weren’t aware they wouldn’t have main water running. Terrible experience!! Really would appreciate a refund but most likely not happening, so for the most part- DO NOT BOOK HERE IF YOU CARE ABOUT WHERE YOU LAY YOUR HEAD!!

Very basic hotel.

This place was nothing short of gross. The sheets were stained in a scary spot, the bathtub was dirty and there were urine dribbles around the toilet. Horrific.

Very bright

Fairly quiet

There were no options for breakfast Room door was left open while I was out of the room, no one cleaned the room. No fresh towels or bed linen were given.

The place was nice very clean just the surrounding buildings were a little dirty.

They have bed bugs

Perfect

Clean, quiet and great customer service.

Convenient and very close to freeway. Also very quiet and clean

very disappointed!

Very clean!!!

Nice & Clean hotel. Shut out to the front desk guy. He is very knowledgeable and kind. He made me feel safe.

I stayed at a very similar hotel in Austin in the same price range and they had full breakfast service with a pool and a gym. I just hope the management can keep this place up.

The property itself was very clean and upkept and for the price it was well worth it. Staff was friendly and accomodating. Id recommend this place if you are seeking budget friendly but upkept.

The property was very clean

I will definitely stay again.

Very nice rooms had them ready early

The property is located near a Whataburger, not far from other locations. Extremely quiet. Lots of truck drivers in area. Overall good stay and would use again.

Very quiet and peaceful

Very clean and the customer service was awesome

Everything was great just need a lil upgrade but with everything else good all good.

Great stay, clean room, and well lit area. We were there for pleasure and the room did not disappoint. The room was clean.

Room was nasty sheets stunk everything was dirty. Had to wipe down the headboards on both beds and they were dirty. The towel was black when we got done. It smelled like pee in the room

Property is well managed and kept well. Asked for late checkout and they did allow us to do that.

Everything was good however the sheets did have a smell . They need another wash

The staff is very friendly and helpful with any concerns you may have!

Overall it was a good hotel for the price the only thing was there were blood stains on the both of the bed sheets .

Stains in the sheets, switch rooms stains in sheets as well

Didnt stay.. was muggy and felt moisture in the room.

It could be better.

I enjoyed my stay but a noise issue was my main issue with the place. I know it's a truck stop area and near the highway but there was a consistent train horn at night and it was loud enough to keep me up a few nights. I'm not a light sleeper so this was annoying since I was in town for a 3 day festival and wanted to get good rest. Besides this the place was clean and newly renovated. No bed bugs or cockroaches. Which is important but the noise issue is why I took a star off. We were placed at the bottom of the stairs which isn't ideal cause people were running up and down at all hours. The location is a little tricky for Lyft/Uber drivers, more than half of them couldn't find the location and I had to walk out to meet them. It's not obvious that it's behind the super 8 motel. Overall it was a decent stay, i just wish we were placed in a better room that wasn't at the bottom of a staircase and that it wasn't so noisy outside of the hotel. One more thing to note, housekeeping is amazing at this location. very kind and helpful women.

Room was neat and clean

Location was great. Customer service A1. Room was clean and very comfortable. Would stay here again.

Property was just ok. Wouldn't stay longer than one night and not sure if I would go back. Bathroom had some hair on the toilet that we noticed as soon as we came in. Location was tucked away in the back. A little weird to get to. And it was 4 people that checked in for one night. They only left us 2 towels...for 4 people to shower.

This property is amazing very quite and ducked off :)

Good staff and easy check in

It’s a decent place for a motel or inn. Not a place for families id say

Easy to check in, clean rooms

Always a great experience staying here !

It was hard to GPS just because of the way the property is set up but over all it was a great stay! The room was clean and very nice, it was right next to a whataburger which after 18 hours of traveling was amazing to just walk right to and not have to worry about Huston traffic to find somewhere to eat. I would definitely recommend and stay there again!

The service was great. Our front desk representative was very friendly and helpful. The room was nice and clean. The only thing there was no blow dryer, hangers or iron. Front desk was really nice and brought us an iron. Other that the stay was nice.

Very nice staff

This hotel was very clean and also has been renovated and updated. It was a great deal for the price. Most hotels in the area had issues with roaches or bed bugs but this hotel does NOT have that problem which was the main reason I picked it. It was quiet and in a great location off of the freeway. I would highly recommend

Truckers delight. There is plenty of truck parking with cameras and lots of room to maneuver. Place is clean and quiet.

The place is good for the price, the staff was very kind and let us check in earlier. The only point I would recommend to improve are the amenities, for 3 people they were not enough but overall the place is good.

Our stay for our trip was nice. One night out of the few nights we stayed was noisy but other than that no complaints. Was much nicer in person than expected. Good location for the things we wanted to do.

Quiet

Highly recommend

WE HAD NO PROBLEMS HERE. NICE, CLEAN, AND QUIET.

Attended a convention to downtown Houston and this hotel was just a few miles away and very convenient and the cleanest facility I’ve ever seen.

.

It was clean and quiet. The staff was friendly, they actually made eye contact and smiled ( a rarity in Houston). There was no continental breakfast. To be 5 stars they need better toliet paper, more than one tiny soap and shampoo in the bathroom, and something for breakfast, even if its just pastries, coffee and juice.

This place is great for the price!!! I would stay here all day compared to an overpriced hotel! Super clean and updated!!!

Nice

Clean rooms and quite

Everything was good just needed more towels and soaps

They have one ply toilet tissue. My linen was dirty. There is no blow dryer or iron/ironing board. I got locked inside of my room for thirty minutes, like the door wouldn’t let me open it from the inside to leave. The house keeping opened my door without knocking as I was getting dressed. She didn’t announce herself until the additional lock stopped her from completely entering. The front desk workers weren’t accommodating. You have to talk to staff through a glass window and they’re Indian accents are difficult to understand with the extra barriers. It’s a motel style as well, so solo travelers beware

Stayed here as truck driver, for me was important safe truck/trailer parking.

The hotel and the staff were good, my only complaint is about the breakfast. It was so bad, very limited. Better don't offer anything and we will be prepared to get it on our own.

Basic