DoubleTree by Hilton Washington Dulles Airport

Last min our flight was canceled shuttle service was great

The shuttle from the airport was so small and crowded and the driver was not organizing people so there were people whose bags were in the shuttle but they couldn’t get on. We had to wait 2 rounds (30 minutes) and had to fight our way on and stand in the isle. The bathroom had hair in it. The carpet was coming up and the beds were old and sagging. It was quiet though and the desk staff were nice .

A

.

The night staff was not very friendly they were rude. Then when you go to book the reservation, they do not tell you that you have to pay for parking just to stay at their hotel and you have to pay for parking if you’re using it while you are staying at the airport. I can understand paying for it if you’re using it for airport parking, but just to stay at the hotel you shouldn’t have to pay to park and they should let you know that when you’re checking in.

We boomed this location based on the indoor/outdoor pool. Hotel had zero pools. The website needs to be updated to reflect.

only con,,48 people for the airport morning shuttle that seats 12,,lots of people left behind....MR Hilton cant afford a bigger shuttle van....probably SHAREHOLDERS told him not too

Expensive breakfast and $15 daily charge to park but beyond that absolutely stellar!!

Parking

Property hasn't been renovated in a while, bedsheets had multiple stains on them, Doors were faulty, bed wasn't very comfortable and the housekeeping/guest services staff were non-responsive.

Property is outdated, digital keys didn’t work so had to stand in line for a line time tot check-in, loud and terrible bedding and pillows.

Having to pay for breakfast

During the shuttle ride, the driver became involved in a verbal altercation with a passenger for no apparent reason. The interaction was aggressive and uncomfortable, creating an unsettling environment for everyone on board. Several passengers appeared shocked by the driver's behavior, and it left me feeling unsafe. The driver's handling of luggage was also concerning. Bags were thrown rather than carefully loaded and unloaded, and luggage was falling and shifting, nearly hitting me. The driver was unwilling to assist passengers with their bags, which only added to the frustration. After the incident, I filed a complaint with the hotel because I felt the behavior was unprofessional and raised legitimate safety concerns. However, I felt my concerns were dismissed. I was simply told that the matter had been forwarded to Human Resources, and I never received any meaningful follow-up or indication that the issue was being taken seriously. While the hotel itself may have positive qualities, this experience significantly affected my impression of the property. Customer safety and respectful treatment should be priorities, and I was disappointed by both the incident and the hotel's response.

9:15 to 10:15 PM, 6-7-2026. We initially waited 30 minutes for the 1st shuttle, that did not pull up to the designated waiting area (2G), instead he stopped 150 feet short of the waiting area, and only the people that weren’t in the waiting area, or happened to notice the shuttle, were able to board. When the people that were actually in the waiting area realized that the shuttle was down the street from us, it was already full at that point, and it departed without stopping at the waiting area. Hotel said that they would send out a backup shuttle. They did not. The next shuttle came 30 minutes later, and the driver wanted me to load my own luggage behind the van. When we arrived at the hotel, I spoke to the front desk guy and he was of no assistance. He claimed the driver told them he pulled up to the designated area, so he decided to support their driver, who flat out lied, if he indeed told them that. Additionally, no explanation was given as to why the backup van did not come. The young lady at the front desk butted in confrontational and said, that the van could have had other vans in front of him and couldn’t get to the waiting area. There weren’t any vans in the waiting area, and even if it had been, all he had to do was wait until any other van pulled away. She also had the audacity to say, the shuttle is a courtesy, never mind the fact that I paid for a hotel room stay and six nights parking specifically for the shuttle.

Very good

Quiet and nice. Great for business travel

Charging for parking is ridiculous. The coffee maker in the room didn’t work. The bathroom door violates all rules of privacy and there is no exhaust fan in the bathroom. Breakfast costs $27.00 which is insane.

Parking situation is horrible. They tell you parking is $15 a night but it’s actually $16.50 a night. And there are no parking spaces. And there is nowhere to temporarily park while you check into your room. So you have to carry your bags super far from the parking lot if you can actually find a spot. If you’re taking the shuttle from the airport, then yes stay at this hotel. But if you have to use the parking lot, do not use this hotel! You pay for parking and the parking is awful. The parking lot is not even well kept at all. Trash everywhere. Thorny bushes protruding into the parking spots. Not a great experience at all.

Excellent None

Confortable rooms. Signage to arrive at front desk was not clear. There is an arrow with « Lobby » on one side of building, but doors locked and no clear way to arrive at correct location. External signage could be greatly improved, especially if large parts of the property are blocked off for special events.

Great place to park and stay the night before an early flight out of Dulles.

Exceptional

Close to the airport Tv didn’t work when I first arrived.

Enjoyed the stay. Staffs were very helpful

Great hotel. Beautiful property. Friendly staff. I just wish the beds were more comfortable and the halls were quieter. Didn't sleep very well for our one night stay...

Location and cleanliness of my room. The ants on the breakfast tables. See the attached photo because I couldn't attach the clip I have.

The ants on the breakfast tables. See the attached photo because I couldn't attach the clip I have.

Hotel was clean with friendly staff. Parking situation is tough with no available spots and having to pay for overnight parking

Great

Superb

Great hotel would stay there again. Staff was good beautiful hotel.

Very good

Good location, free shuttle from the IAD, a nice bar.

The room itself. Comfortable bed No fridge on room, no microwave. Don't know if any of the rooms had this but that was a disappointment.

Excellent

Neat property and free airport shuttle. Free freshly baked cookies Staff agreed for late check out without any hesitation. Nothing at all.

No fridge on room, no microwave. Don't know if any of the rooms had this but that was a disappointment.

Excellent

Location was perfect for flying out of Dulles Airport. The hotel is beautifully maintained and the staff are super pleasant. A small complimentary breakfast bar would be a perfect addition for people.

A very old property. When we arrived to our room the toilet was soiled. We had to immediately change rooms.

Decent hotel. The rooms are clean, but dated. The hotel needs a refresh. The parking situation is not the best as you have to walk a distance from the hotel entrance and it’s $15 a day. Next time I am in town, I will likely stay at another property.

Exceptional

Good place to stay. Clean room and comfy beds. Good value for the money.

Comfortable room & spacious. It has two bottles of water in the room as welcome drink. But, we were told our reservation type didn't include the breakfast which we were not aware of it when we booked it on booking.com.

Location . Clean

Location . Clean

Nada

Hotel is good but it definitely needs to update it electric, and hvac system. Also was shocked to learn parking was not covered and was an added cost.

Passable

Big hotel. Big room. Nice TV. Nice big bathroom. Great shower. Lighting could be a bit brighter in bathroom. Hotel is older but perfectly nice. I would stay here again if in town.

Very poor

Very good

As an hotel close to IAD, it works, but the current climate of dynamic pricing (aka price gouging) made a $169 a night value a $411 night stay a complete ripoff. As a 30 year member of Hilton Honors, I have to wonder if it's time to change to a different brand.

Very good

The room has a horrible smell. N

My room had an excellent view of departing and landing aircraft at the airport. My TV glitched out a bit towards the end of my stay (channel would change by itself, volume decreased to mute, signal would be sometimes lost), but that’s basically my only complaint.

Superb

Great I was under the impression breakfast was included, I really was unprepared to pay that much for breakfast. $25.50

Welcome service very poor Poor service

Everything, location, staff and location Nothing

The room was very nice and the perdonal is very nice

location.

It’s was okay for a one night stay.

I

It wasn’t free breakfast witch was listed as a free breakfast, parking lot was a fee for it , I am room wasn’t clean and all the faucets were broken, motel 6 looks much better , disappointed

Yes

Very old hotel straight from the 80s. Even with an old building, you can have great service and/or a great atmosphere; they failed in both. This felt like a motel, and given it was $200/night, absolutely not worth it.

Excellent hotel environment. Parking is an additional fee paid via a 3rd party app…less than $25/night. Conveniently located, good restaurant on site, airport shuttles, etc so still a solid value. Booked via Hotels.com

I was there for one night. I got there late and went to bed as I had a flight. When I woke up in the morning to take a shower the shower did not work at all. The handle was completely busted. I had to leave to catch my flight so couldn’t shower or wait to get it fixed. I was told to sign up for Hilton honors and they’d give me a credit. So turned into a marketing ploy rather then help or any credit or refund. A hotel room has two jobs… sleep and shower.

Everything! The parking was horrible, no spaces and 16.50! The room was old and the bed was old with springs. On top of all of that I went to take a shower before my 8am flight and the water would not come on in the shower. Do not stay here!

This hotel is excellent. Very convenient location to the airport, a 10 minute ride. The buffet breakfast was hearty and offered a multitude of items. The bar has great food for dinner. The room was huge and very clean. Free shuttle bus which was also perfect to grab the Silver Line train from the airport. Best was the warm cookie upon check-in.

Great place to stay

not a great stay

I stayed here 4 nights. The first night I had teens in the hallway and slamming doors beyond 10::00 pm. I rented a car for one day and the hotel in this remote are from the airport wanted to charge me $15.00 per night. No decent restaurants nearby.

Bathroom had dried up toothpaste, sheets had black hairs and curtains had blood on them. Very disappointing and really gross, expected more from Doubletree. You also have to pay $16.50 for overnight parking was we were not aware of until we had checked in.

Convenient, comfortable place (with eating possibilities open morning to late evening) to catch a night of sleep before taking a flight from Dulles. Good shuttle service to and from airport.

It baffles me that you have to pay to park for a hotel stay that you've purchase a room for. Of course you'll have transportation but be charged 15$ a day to park in the parking lot on the ground. This was not included in the information before booking. Plus a $50 fee for property damage was a little shocking. No option to get around either of these situations.

Todo bien

Passable

So stupid that they charge for parking for guest who stay there , even though they have plenty of parking. They do not even have complimentary breakfast and they charge for it.

Location lobby and restaurant Rooms smell dirty Blankets dirty Shower had a big noise

Location lobby and restaurant Rooms smell dirty Blankets dirty Shower had a big noise

Room originally assigned smelled like smoke. Was reassigned room not as nice

Parking was good and we felt safe walking from the car to lobby, although we were disappointed that we had to pay for it. The room was very nice, roomy and clean. The shower was a nice surprise - very strong shower head. Staff at front lobby were great. Very nice and helpful.

Close to airport. Free shuttle.

Two-night solo stay for while working in the area. Will stay again!

Great stayed with my family.

Parking. Room to noisy

Nothing

Nothing

Reception and rooms Nothing

Very good

The bed was very uncomfortable. The mattress was long overdue a replacement.

Exceptional

Had a very clean room, very nice and comfortable. Nice professional staff. More than I expected. Will return.

Clean room

Great shuttle bus from the airport on the 15 and 45 and travelling to the airport on the hour and 30 mins. Rooms are quite and the bathrooms clean.

Took way too long to get your room - I would not recommend this hotel. Hidden fees !

Exceptional

Shower did not work in the morning. Couldn’t share before leaving. No offer for discount given at all.

Have to pay $10.00 per night for parking, interior is refreshed, but the bones are old, could hear the connecting room occupants very clearly. There were two free bottles of water in the room.

Nice big room. Very clean

TV is old and remote didn’t work

None offered to me

Exceptional

Really good stay

Clean and Great Overall experience

Shower was cool at best not their best night

shuttle pick up to and from airport, clean and quiet, reasonalble price

shuttle pick up to and from airport, clean and quiet, reasonalble price

Very good

Dinner was delicious!

Dinner was delicious!

Clean room.

Airport shuttle was great

Hotel is a little older so amenities limited otherwise it was a 5 star stay

Close to airport Overcharged us. Trying to fix! The bed was terrible, too soft! Rolled into each other all night! Hard to find entrance. Walked all over with all our baggage!

Close to airport Overcharged us. Trying to fix! The bed was terrible, too soft! Rolled into each other all night! Hard to find entrance. Walked all over with all our baggage!

Airport shuttle was easy to find. The driver was very friendly and courteous.

Friendly staff; restaurant (good food, kind staff); close to airport; shuttle service Room was a little dated

Room was a little dated

The staff were excellent and resolved my problems. The coach to and from the airport felt untidy.

Every aspect of the stay was a positive experience.

Every aspect of the stay was a positive experience.

Everything was great! We had to book this hotel last minute due to flight cancellations-our family was very thankful to be able to find such a close place (to IAD airport) to stay! It was also great to have a free shuttle to/from airport. The rooms were clean and quiet and had toiletries. Perfect for stranded travelers (or anytime)!

Everything was great! We had to book this hotel last minute due to flight cancellations-our family was very thankful to be able to find such a close place (to IAD airport) to stay! It was also great to have a free shuttle to/from airport. The rooms were clean and quiet and had toiletries. Perfect for stranded travelers (or anytime)!

Good

Near the airport. Good shuttle service The staff said the WIFI is complimentary. I mean if that’s what you say. If you didn’t have it I’m sure attendance would be down quite a npbit. I had to go to the lobby to finally get a signal to receive it. Then back in the room, it was hit and miss.

Room was good and clean however i booked the room based on free shuttle from airport. The shuttle never came and i kept calling the hotel and kept being told it's on its way. After an hour and half wait we were told oh the shuttle was canceled. We had to take an Uber meaning additional expense i was not planning for. We asked if they would reimburse us byt were told the GM said no uber refunds. Had it stated no shuttle i works have booked another hotel as their shuttles were driving by us fine.

Room was good and clean however i booked the room based on free shuttle from airport. The shuttle never came and i kept calling the hotel and kept being told it's on its way. After an hour and half wait we were told oh the shuttle was canceled. We had to take an Uber meaning additional expense i was not planning for. We asked if they would reimburse us byt were told the GM said no uber refunds. Had it stated no shuttle i works have booked another hotel as their shuttles were driving by us fine.

****

****

Exceptional hotel

Exceptional hotel

Better curtains that actually block the sun, better TVs, more bathroom products like face wash, cleaner bed sheets, adding soundproof doors.

Better curtains that actually block the sun, better TVs, more bathroom products like face wash, cleaner bed sheets, adding soundproof doors.

Room was clean, parking lot was a lot of snow

Room was clean, parking lot was a lot of snow

Very outdated hotel and rooms. Looked like nothing has been changed since the early 90’s. You have to pay to self park ($11+ per day). And the hotel staff would not even help this older woman dig her car out of 3+ feet of snow and ice. They just gave her a shovel. We would probably not stay again.

Very outdated hotel and rooms. Looked like nothing has been changed since the early 90’s. You have to pay to self park ($11+ per day). And the hotel staff would not even help this older woman dig her car out of 3+ feet of snow and ice. They just gave her a shovel. We would probably not stay again.

.

.

Comfortable room with a nice view of the courtyard and a comfy chair to sit and read in. The shuttle was convenient and left for the airport on time. The staff were friendly and helpful. The breakfast was good, although not included in the price of the room. There were two different breakfast buffets in two different rooms, one for $23 and the other for $33. This was a little weird. The $23 buffet had everything a person would want. Not sure why some people would choose the more expensive one. I ate dinner in the restaurant, although it was noisy with multiple screens producing discordant sounds that no one was listening to. The Impossible Burger was delicious. As a vegan, however, I would appreciate more plant-based options on the menu, please.

The room and staff were really nice, I do wish the rooms had a microwave, had to eat the food I brought with me cold, and I think they could have done a more organized job of cleaning the parking lot of snow

The room and staff were really nice, I do wish the rooms had a microwave, had to eat the food I brought with me cold, and I think they could have done a more organized job of cleaning the parking lot of snow

Prior to booking their website showed airport shuttle was included in the price. After waiting for almost an hour for the shuttle they told us they weren’t coming and we had to pay 60 dollars for other transportation, meanwhile every other hotel in the area was running their shuttles.

Prior to booking their website showed airport shuttle was included in the price. After waiting for almost an hour for the shuttle they told us they weren’t coming and we had to pay 60 dollars for other transportation, meanwhile every other hotel in the area was running their shuttles.

K

K

That I was able to book a room on such short notice. The room is very outdated. The bathroom was dirty - there was hair in the sink and tub. The bed was extremely uncomfortable. There were stains on the covers. I slept on top of the sheets with my travel clothes on.

Room was great, location

excellent place pay for Micowave & breakfast

Location and cleanliness There are transportation to the shopping mall nearly 3 miles away, and there are no food courts or shops near by.

The staff answered my questions. No free parking. No complimentary/ free breakfast. And check out is at 1100, instead of 1200. Pretty lame

Comfort No pool

The Fire place

Staff behavior is not good, poor maintenance and rude behavior of breakfast area staff

The venue was nice The staff was not the kindest in the restaurant and didn’t know their own menu. The room was very outdated for the price and I was told a microwave would be placed in my room and when I got there they then told me they don’t have them there because they are a full service hotel. I am pregnant and have issues with my sugar so I was trying to make sure that baby and I were safe throughout the 4 days we were there. Very misleading !

Room service was not available at night.

Close to where we need to be. Parking was horrible. Very difficult to find parking in the lot in the evening. The room wasn’t clean especially under the bed with balloons and 1/2 thick dust layer. Not to mention the ac wasn’t able to cool the room.

Bad

Bad

Good stuff

Good stuff

We usually stay at this hotel. This year we had to pay to park, not a big deal but was surprised by this. The room was nice, but it was so dry that I had several nose bleeds when I woke up. Maybe the filter needed changed. ( First world problems.) Staff was friendly and the restaurant was good as usual.

We usually stay at this hotel. This year we had to pay to park, not a big deal but was surprised by this. The room was nice, but it was so dry that I had several nose bleeds when I woke up. Maybe the filter needed changed. ( First world problems.) Staff was friendly and the restaurant was good as usual.

Great

Great

Room are worn and need updating

Room are worn and need updating

The room was stuffy and got me sick for about 4 days after being asthmatic.

The room was stuffy and got me sick for about 4 days after being asthmatic.

Room was very nice and quiet. The shuttle and long term parking was so convenient!! Would definately stay again

Room was very nice and quiet. The shuttle and long term parking was so convenient!! Would definately stay again

The check-in process was unnecessarily confusing I received an email stating that it would be contact list after registering for a digital key through the app. I never received a digital key. It took over 45 minutes for me to even access the room the signs for the lobby in the parking lot are not well lit. I ended up going through a side door, having to walk all the way around to the lobby and then back to my taxi to grab my bags. I received a follow up email telling me that I could bypass the front desk and go directly to my room when doing so I opened up the app to let me know that the key was not available then I had to go back to the front desk carrying all this luggage there’s no bellhop or valet service to help with the bags then I get to the front desk to rectify the key situation to stand there with three people behind the desk and no one acknowledged or helped me until I had to ask for help while 1 person was working with a difficult customer the night auditor was present and maybe his job is not to assist guest, but they could have directed one of the other associates to help me as the other person was dealing with the more difficult situation. It’s very poor customer service after staying at Hilton Diagonal Mar which was a 10, it led me to book at this hotel I was very disappointed. I only was staying for a layover, which was about six hours and of the hours was spent trying to access my room. It’s very unacceptable. As a Hilton Honors member I expect more.

The check-in process was unnecessarily confusing I received an email stating that it would be contact list after registering for a digital key through the app. I never received a digital key. It took over 45 minutes for me to even access the room the signs for the lobby in the parking lot are not well lit. I ended up going through a side door, having to walk all the way around to the lobby and then back to my taxi to grab my bags. I received a follow up email telling me that I could bypass the front desk and go directly to my room when doing so I opened up the app to let me know that the key was not available then I had to go back to the front desk carrying all this luggage there’s no bellhop or valet service to help with the bags then I get to the front desk to rectify the key situation to stand there with three people behind the desk and no one acknowledged or helped me until I had to ask for help while 1 person was working with a difficult customer the night auditor was present and maybe his job is not to assist guest, but they could have directed one of the other associates to help me as the other person was dealing with the more difficult situation. It’s very poor customer service after staying at Hilton Diagonal Mar which was a 10, it led me to book at this hotel I was very disappointed. I only was staying for a layover, which was about six hours and of the hours was spent trying to access my room. It’s very unacceptable. As a Hilton Honors member I expect more.

Breakfast was very basic and underwhelming. It was buffet only, with no menu or made-to-order options, and nothing stood out as fresh or memorable. Once breakfast ended at 10 a.m., there was no access to coffee, tea, or snacks anywhere in the hotel until after 4 p.m., which is especially inconvenient given there is nothing within walking distance. Overall, not what I expect from a Hilton-branded hotel.

Breakfast was very basic and underwhelming. It was buffet only, with no menu or made-to-order options, and nothing stood out as fresh or memorable. Once breakfast ended at 10 a.m., there was no access to coffee, tea, or snacks anywhere in the hotel until after 4 p.m., which is especially inconvenient given there is nothing within walking distance. Overall, not what I expect from a Hilton-branded hotel.

Nice room. Pretty good food. Is have liked to know about the $10/night parking fee ahead of time.

Nice room. Pretty good food. Is have liked to know about the $10/night parking fee ahead of time.

Awesome

Awesome

At check-in, it would have been nice if the staff had told me there was underground parking. A snow storm was expected and plenty of guests ended up scraping ice and snow off their cars in the morning. I happen to spot the entrance to the garage and took advantage

At check-in, it would have been nice if the staff had told me there was underground parking. A snow storm was expected and plenty of guests ended up scraping ice and snow off their cars in the morning. I happen to spot the entrance to the garage and took advantage

The bathroom in the room was in bad condition the toilet overflow didn’t stop until we called the engineering department

The bathroom in the room was in bad condition the toilet overflow didn’t stop until we called the engineering department

Terrible location. Zero restaurants or food around besides the ones that are at the hotel and are closed in overpriced with bad quality.

Terrible location. Zero restaurants or food around besides the ones that are at the hotel and are closed in overpriced with bad quality.

Would have loved a working tv

Would have loved a working tv

Easy breezy checkin. Beautiful decor. Friendly staff

Easy breezy checkin. Beautiful decor. Friendly staff

Heat didn’t work well

Heat didn’t work well

Excellent

Excellent

Zz

Zz

Yes

Yes

We had to wait a short time for the room , but we arrived at about 2:30pm, so, that was fine. All went well. Nice hotel

We had to wait a short time for the room , but we arrived at about 2:30pm, so, that was fine. All went well. Nice hotel

Good Customer Service

Good Customer Service

Room needs updated and is not up to Hilton standards. Outdated carpet, uncomfortable mattress, shower faucet not functioning properly, old style toilet and tub.

Room needs updated and is not up to Hilton standards. Outdated carpet, uncomfortable mattress, shower faucet not functioning properly, old style toilet and tub.

Felt like a motel 6. Run down everywhere. Room smelled like smoke every time the hvac came on. Uncomfortable bed. Wall paper pealing all throughout the hotel. Leaking windows. Staff tried entering room at 8:30-9 every morning even with the DND tag on the door.

Felt like a motel 6. Run down everywhere. Room smelled like smoke every time the hvac came on. Uncomfortable bed. Wall paper pealing all throughout the hotel. Leaking windows. Staff tried entering room at 8:30-9 every morning even with the DND tag on the door.

The the hotel was very good. I would have liked shuttle information more prominently displayed in the Expedia app.

The the hotel was very good. I would have liked shuttle information more prominently displayed in the Expedia app.

Very comfy and convenient hotel

Very comfy and convenient hotel

Everything was great

Everything was great

1, Yellow shower water on 19th (took few pictures). I reported to front desk. 45 minutes late, a tech person came. tried a few things, and could not figure out the reason. (when I checked out on 22nd, I asked the front desk again. One lady said the boiler had some issues that day...) 2, On 20th, I saw two yellow and dirty face towels. (did not report). 3, On 21st, my room was not cleaned. (I left the room at 7 am and came back at noon. had 1 and half hour break at room. left @1:30, and back around 7pm). Two days after checking out, I noticed that they charged me $300 for parking, then I called Hilton to find the reason. A man immediately told me that I would be refunded on Monday WITHOUT asking my name, when stayed... then I told him that I wanted to talk with manager. The manager is nice, and she said the SYSTEM had an issue. SYSTEM issue!! that is a good answer. I just ask a simple question: If i did not notice, or did not call you, do you refund me?

1, Yellow shower water on 19th (took few pictures). I reported to front desk. 45 minutes late, a tech person came. tried a few things, and could not figure out the reason. (when I checked out on 22nd, I asked the front desk again. One lady said the boiler had some issues that day...) 2, On 20th, I saw two yellow and dirty face towels. (did not report). 3, On 21st, my room was not cleaned. (I left the room at 7 am and came back at noon. had 1 and half hour break at room. left @1:30, and back around 7pm). Two days after checking out, I noticed that they charged me $300 for parking, then I called Hilton to find the reason. A man immediately told me that I would be refunded on Monday WITHOUT asking my name, when stayed... then I told him that I wanted to talk with manager. The manager is nice, and she said the SYSTEM had an issue. SYSTEM issue!! that is a good answer. I just ask a simple question: If i did not notice, or did not call you, do you refund me?

The room was good ! The majority of the staff were helpful and friendly; I. The breakfast area and in the restaurant.

The room was good ! The majority of the staff were helpful and friendly; I. The breakfast area and in the restaurant.

When we arrived, the attendant saw we were in our wedding dress and suit, and he upgraded our room, complimentary. The room was beautiful. Everything was lovely! I’d definitely recommend this location to guests coming in from out of town.

When we arrived, the attendant saw we were in our wedding dress and suit, and he upgraded our room, complimentary. The room was beautiful. Everything was lovely! I’d definitely recommend this location to guests coming in from out of town.

Low water pressure. Hardly any hot water. Property looks like it’s due for a renovation.

Low water pressure. Hardly any hot water. Property looks like it’s due for a renovation.

Nice

Nice

I didn't like you have to pay for parking.

I didn't like you have to pay for parking.

Dear barbara this hotel is so big I wish that I had had a motorized scooter

Dear barbara this hotel is so big I wish that I had had a motorized scooter

Clean room

Clean room

I explained that I had just arrived from a very long flight and was extremely tired, but they showed no care or professionalism. When I asked to speak to a manager, they kept insisting they were the manager, which was clearly untrue. I travel frequently and have stayed at many hotels around the world, but I have never encountered such rude and unprofessional behavior. This experience was deeply disappointing and unacceptable.

I explained that I had just arrived from a very long flight and was extremely tired, but they showed no care or professionalism. When I asked to speak to a manager, they kept insisting they were the manager, which was clearly untrue. I travel frequently and have stayed at many hotels around the world, but I have never encountered such rude and unprofessional behavior. This experience was deeply disappointing and unacceptable.

Parking horrible. Had to pay. Other hotels in are do not charge for parking. Have to walk a distance to car. Room was very noisy . Could hear person next door on cell phone talking. Hotel lobby beautiful. Restraunts food and location wonderful. Breakfast buffet nice but yes not free.

Parking horrible. Had to pay. Other hotels in are do not charge for parking. Have to walk a distance to car. Room was very noisy . Could hear person next door on cell phone talking. Hotel lobby beautiful. Restraunts food and location wonderful. Breakfast buffet nice but yes not free.

Love it

Love it

Quiet, clean, pleasant. David at the front desk, Odette in the restaurant were especially nice. Very glad to have a bar and restaurant on-site after long flight from Germany. Shuttle was user-friendly and timely. Would definitely stay again.

Quiet, clean, pleasant. David at the front desk, Odette in the restaurant were especially nice. Very glad to have a bar and restaurant on-site after long flight from Germany. Shuttle was user-friendly and timely. Would definitely stay again.

Easy

Easy

I didn’t think I would have to pay extra fees for watching a video and inaddition to that the choices of movies was extremely limited. The breakfast was not good. Only the coffee was okay and the orange juice. I left hungry and it wasn’t the quality of a tasty continental breakfast. Plus it is usually included in the price ( especially in these high price hotels) of the room bill. Lessons learned: Not the Hilton again! Sorry

I didn’t think I would have to pay extra fees for watching a video and inaddition to that the choices of movies was extremely limited. The breakfast was not good. Only the coffee was okay and the orange juice. I left hungry and it wasn’t the quality of a tasty continental breakfast. Plus it is usually included in the price ( especially in these high price hotels) of the room bill. Lessons learned: Not the Hilton again! Sorry

Clean rooms and quiet for a large hotel. Less than 10 min to Dulles.

Clean rooms and quiet for a large hotel. Less than 10 min to Dulles.

The hotel is very dated and has a musty smell. However, the bed and pillows were very comfy, the shower was good and it was very convenient

The hotel is very dated and has a musty smell. However, the bed and pillows were very comfy, the shower was good and it was very convenient

Room is very clean but very very outdated and it seems like it’s falling apart. The shower temperature keeps changing….the room is still over 200 and with this quality, quite disappointing

Room is very clean but very very outdated and it seems like it’s falling apart. The shower temperature keeps changing….the room is still over 200 and with this quality, quite disappointing

I just don't see free coffee. Some staff are good, while others are okay. But it was crowded, and parking was full.

I just don't see free coffee. Some staff are good, while others are okay. But it was crowded, and parking was full.

Everything about the hotel was great

Everything about the hotel was great

Proximity to the airport

Proximity to the airport

Nice place. Changed my room when I complained about noise in next room.

Nice place. Changed my room when I complained about noise in next room.

There was dirt all over our room and not to mention underneath the beds. The shower handle was broken and it was difficult to manage it and it lacked sufficient pressure. The breakfast was not worth it. You had two options, buffet or order by the menu. The first morning, we did the buffet, everything had a cardboard tast and it tasted old. We tried everything and nothing was satisfactory (scrambled eggs, sausage patties, bacon, croissants, & danishes). The second morning, we wanted to see what they had in the menu and everything was priced doubled. We decided to just get coffee, bagel toast, and some fruit. We were totally dissapointed of the property.

There was dirt all over our room and not to mention underneath the beds. The shower handle was broken and it was difficult to manage it and it lacked sufficient pressure. The breakfast was not worth it. You had two options, buffet or order by the menu. The first morning, we did the buffet, everything had a cardboard tast and it tasted old. We tried everything and nothing was satisfactory (scrambled eggs, sausage patties, bacon, croissants, & danishes). The second morning, we wanted to see what they had in the menu and everything was priced doubled. We decided to just get coffee, bagel toast, and some fruit. We were totally dissapointed of the property.

The hotel is nice and big. However, service is lacking. Is a little lazy a young lady of Polynesian/Samoan descent asked me if I already had the digital key. I stated that I wanted a physical key. She handed me the key. Didn’t tell me about the amenities, my benefits, where the restaurant for breakfast was, what time breakfast stated and ended. LITERALLY NOTHING! So of course when I got to breakfast …I thought I had a complimentary breakfast through my diamond status (some provide it some don’t) the waitress Maria and waiter Tabio were incredibly rude …won’t stay here again

The hotel is nice and big. However, service is lacking. Is a little lazy a young lady of Polynesian/Samoan descent asked me if I already had the digital key. I stated that I wanted a physical key. She handed me the key. Didn’t tell me about the amenities, my benefits, where the restaurant for breakfast was, what time breakfast stated and ended. LITERALLY NOTHING! So of course when I got to breakfast …I thought I had a complimentary breakfast through my diamond status (some provide it some don’t) the waitress Maria and waiter Tabio were incredibly rude …won’t stay here again

The hotel is very convenient to where I needed to go. No issues.

Good

Great place to stay. Had 2 children with us. It was safe, clean, & restaurant had good options.

All was good but the water was not hot for showering, just slightly warm.

Easy transportation to and from airport with hotel shuttle. Restaurant and bar on site that is open late with great service. All staff friendly and helpful. The room was clean and the Bed was comfortable but the hotel is a little dated. Overall good experience.

The folks driving the shuttle buses from IAD to the hotel are rude and constantly arguing with each other. My credit card was repeatedly charged for the hotel room even though I pre-paid through Expedia. Had I not been checking my statement carefully, I would have overpaid by $300+. Next time, I'll go to the Marriott instead.

Tv not working

Good place to stay and the are so friendly and helpful

I loved the entrance. I enjoyed the view of the pond while dining. The hotel was clean and quite and I absolutely enjoyed this. The upscale atmosphere, politness and hands on assitance from.parking to dinning was amazing! I will be back next month🙂

It was overall good!

This property was perfect for ana airport proximity and parking pount of view. We had to pay less for parking here than all of the other options near the airport.

Nice!!!

There was no microwave and Fridge in the room. I was told that they do not have those in any of the room. Some of my friends got fridges in the room. I told the front desk that I have insulin and i need a fredge. Her response was “we can keep in here in the office”. My question is if others can get the fridge why couldn’t I have it since she knew I need it. Front desk people were very rude. The bathroom sink was broken. There was water lick on the sink. Both if the beds were very small. It was a twin bed. Not a full size or queen size. Overall our experience was very bad. I would not recommend anyone unless things change.

No pool, no spa., but in the description it states it has it, but not available at all… nothing to do besides sleep and go somewhere else even the food is bad…I booked my room basically off of the description and it was wrong.. misleading

comfort

The rooms were dated. I got an upgraded Jr. King Suite which I hope is an upgraded room but it is not. Decor is clearly outdated. They still had a bathtub and shower curtain.

I stayed in this property more than 10 times. First time I had asked for favor related with parking fee which was totally new for me! However, the guy helping! me was rude and belittled by saying ''only $10''. It was only $10 for Hilton too but they preferred me to have a bad experience.

Kidus

Safe

It was excellent.... just had one hiccup. The floor was not swept in my bathroom and in one of my other rooms where my adult children stayed one of their bathrooms wasn't cleaned properly; the tub, but overall, this was a great place for family. . Very nice property.

Nice hotel close to IAD Airport,

I appreciated the free shuttle to the airport.

Good hotel overall.

Very nice staff and well maintained

Quick checkin. Clean room and comfy bed.

It would be helpful upon check in that guests be oriented to the hotel and the services that are offered, verbally. They would feel a better sense that they are welcomed!

The hotel needs an upgrade in all areas.

Nice Property!

Stayed for a night for an early am flight out of Dulles. It was a great spot to stay.

Rooms could use some love. But TV size was great & enjoyed the breakfast! Staff was always very helpful.

Stayed here after dropping my kids off at Dulles. Very convenient shuttle and friendly staff, especially at the bar!

Liked the convenience of being close to Dulles. Clean room but the side elevators and lobby were not cleaned while we were there. Someone spilled something in the elevator and it remained there for more than a day.

Good

I love that I got upgraded to a bigger room and even greater it was free. I thought the service was phenomenal and the room was really clean. I highly recommend.

Very good service, and regular shuttles to IAD all day long, just what we needed.

Good

Good

Said they had free shuttle… forgot to mention it stops running at 12:45 am!!! Paid for an uber to get to property and had to sit and wait in the lobby for an hour and a half because they could not get the keys to the rooms to work. Said they were fixed and they were not, had to wait for a member of the hotel staff to walk everyone around to their rooms and let them in. Got to the hotel at 1:10 am got in our room finally at 2:50 am.

We have arrived finally and the system is down so they can’t check us in because they can’t make keys. We have been waiting now for half an hour.

Sorry to say the hotel needs renovation and cleaning. Looks very old and how the area of coffee machine and also dressing area to be directly open on bathroom. No door between. It’s really terrible. Also insect in bathroom inside the towel. So sorry I can’t recommend at all to anyone

All good! Restaurants excellent

Nice, relaxing, easy and free access via van from Dulles. Good food and appeared to be good drinks.

Great staff

Loved the shower

This is not a great Hilton experience I have seen so far.

The hotel was very clean. Lots going on. The shuttle driver was pleasant and punctualpunctuallywhich was c

Comfy bed 🛏️

Very nice

Great place!

Everything was excellent

Not so good. The people at the desk werent the friendliest. The room could have been cleaner with a fresher smell. We thought we had breakfast hut our room number wasnt on the list which is fine we read wrong. The lady could have been more nicer about it.

Great staff , great location , very clean . only con was no amenities or very few amenities. no fridge , microwave or anything.

They needed more healthy food options. I also thought breakfast was included

There was a chair near our room door. Carpet was old. Some light fixture was broken.

The Supreme Tax Team staff was made to feel at home while working away from home, thank you Hilton!

Quite place

Tv did not work. One light in bathroom that did not work. All room lights on one switch so I couldn’t leave just a little light on. Nor could I use the bathroom light for that purpose because the vent fan was so incredibly loud and I had to close the door tight to keep the sound contained so I could sleep. The hotel is also just weirdly designed and it’s like a liminal space hell of curved hallways for miles at a time. Will not stay again. It’s a great location and a short shuttle to the airport though, so it still has some advantages.

Very nice hotel. Couple minor strange issues is room (towel hooks not near shower, hairdryer barely worked) and the breakfast add on is a bit pricey, but overall, this is a very nice hotel.

This hotel is large but extremely dated. It’s dated to the point that even if the space is clean, it looks dirty.

Great stay at Hilton Washington Dulles. The staff was friendly and willing to make accommodations. The hotel room was large and very clean. I love all the updates throughout the property. Highly recommend!

Good customer service and clean facility.

Great hotel and restaurant and bar. Hotel was really nice very clean and staff was good. Shuttle was free and ran ontine

We were in room 309. The temperature in the room was like being in a refrigerator. Called front desk and a technician came up. I explained the situation to him about not being able to change the thermostat. He told me that he could not do anything about it. I asked for two extra blankets. Will never book at this hotel again. Also, the parking spaces are not numbered which made locating your car difficult.

Great rooms. But, Should have a minimart or somewhere onsite to buy snacks, milk sodas 24 hrs a day!

Everything was perfect!

Very nice accommodation for one night

Convenient interactive check in

One minor issue was the light fixture or light bulb in the fixture immediately inside the door was not working. Not a huge problem - although annoying. However, as someone who has managed hotels, this is a simple fix and something that should be getting checked daily wither by maintenance in all rooms being serviced or by the housekeepers as part of their cleaning and servicing process. So a little disappointed as this is a Hilton.

The room air conditioning made a terrible noise all through the night even though it was being turned off. Furthermore the room was dusty and worn out several places and did not meet expectations.

Ok

I waited over 30 mins for their bus at Dulles Airport. It never showed up. I had to pay for taxi services.

Good

We stayed here twice in one month and both times had a pleasant experience. We would return here if we had the chance. The staff was professional and helpful and the room was clean and no complaints on its’s condition.

Would stay there again

.

However, two things could be improved: 1. Car Registration: Upon arrival, no one informed me that I needed to register my car via a barcode to avoid towing. I only found out by chance after parking for 24 hours—luckily, my car wasn’t towed. 2. Bathroom Door: The sliding glass door was broken, making it impossible to close. One side had come off the track and was dug onto the carpet, too heavy to move. Since I was traveling with my sister, we managed, but this should be fixed ASAP. I reported it at checkout (room 362). Overall, the stay was pleasant, but these issues should be addressed for a smoother guest experience.

The hotel and room is okay but kinda of dated

Not my cup of tea need to do better

minutes with friendly drivers. At the hotel entrance is comfortable outdoor furniture to sit and relax around a gas fire pit. There is a decent, not fancy, breakfast buffet for $10 for 2 people. We would return here if we were in the area again.

We paid for dinner on a credit card and tip in cash. When we tried to check out at the front desk, the front desk woman told us the $56 dinner came out of our $50 security deposit. We showed her the receipt that we paid and asked her to correct it. She said she could not, so we asked her to contact someone in the restaurant like a restaurant manager and have them correct it and she said no one is here. we asked her if she would check but she said no so we literally walked 10 steps into the restaurant and spoke to the manager who was able to come out to the desk andcorrected it. She wouldn't even pick up the phone and try to correct it herself!