Candlewood Suites Herndon by IHG

Passable

Superb

Very good

I was given a handicap room. I prefer simple 1 bed room, I had informed in advance that I will checkin late. They could not give me other option.

The front office staff was very helpful I was given a handicap room. I prefer simple 1 bed room, I had informed in advance that I will checkin late. They could not give me other option.

good

nice staff, nice gym, good free coffee

Poor

Location and friendly staff The fact I booked 6 rooms over a month ago and they only gave me 4. I had to ask the rooms to be dabbled up on (6males)

Overnight stay, that's it. Bed was OK.

It was quiet and from desk people Gabrielle and Essam were very helpful. Essam helped me operate the washer and dryer because some of them were not working. Some washers and dryers were not working.

It was quiet and from desk people Gabrielle and Essam were very helpful. Essam helped me operate the washer and dryer because some of them were not working. Some washers and dryers were not working.

The location value, comfort and flexible times for IHG members and the ability to get work done in comfort and with ample room was great More coffee creamers in the room

The location value, comfort and flexible times for IHG members and the ability to get work done in comfort and with ample room was great More coffee creamers in the room

Nice place to be

Highly recommend for Herndon and wider DCA area stays!

Exceptional

Superb

No shuttle to Dulles AirPort.

Yes

Yes

This should be just a normal budget hotel… but their amazing/friendly staff makes it a great experience. Gabriella checked me in, ordered someone to help me get 4 extra large bags and my dog to the airport the next day and walked my dog while I got the bags from my rental car to the room. It was obvious that all the other customers felt the same way given how they greeted her as they walked in.

This should be just a normal budget hotel… but their amazing/friendly staff makes it a great experience. Gabriella checked me in, ordered someone to help me get 4 extra large bags and my dog to the airport the next day and walked my dog while I got the bags from my rental car to the room. It was obvious that all the other customers felt the same way given how they greeted her as they walked in.

Clean and excellent atmosphere

Clean and excellent atmosphere

Superb

Great and lovely room with pleasure

Great and lovely room with pleasure

Very friendly staff that were...

Friendly staff

Friendly staff

Dirty it smelled bad and my allergies went crazy

Dirty it smelled bad and my allergies went crazy

The smell was horrible! My allergies were set off I had to buy spray medicine. The staff is excellent. It’s dirty there.

The smell was horrible! My allergies were set off I had to buy spray medicine. The staff is excellent. It’s dirty there.

Good

I’m still waiting for my refund!

I’m still waiting for my refund!

Disappointing

Close to airport and convenient

Close to airport and convenient

Exceptional

Staff was extremely friendly and helpful.

Staff was extremely friendly and helpful.

Location Bed needs replacing

Exceptional

Staff members are soo helpful especially night guy he is awesome

Staff members are soo helpful especially night guy he is awesome

Passable

Room was large and facilities as advertised Free laundry facility was convenient Room is dated and furniture and room can be better cleaned. No breakfast

Very helpful, professional, and friendly front desk staff. Room clean, comfortable.

Ok

Ok

Wonderful customer service throughout my entire stay from all departments.

Wonderful customer service throughout my entire stay from all departments.

Our family stay at this hotel was wonderful. If there was anything we needed, the room was very clean, and the staff at the front desk were always accomodating and friendly. We have stayed here before visiting family, and will definitely be back.

Our family stay at this hotel was wonderful. If there was anything we needed, the room was very clean, and the staff at the front desk were always accomodating and friendly. We have stayed here before visiting family, and will definitely be back.

The property was quiet, convenient and about a mile walk to Starbucks, restaurants and a grocery store.

The property was quiet, convenient and about a mile walk to Starbucks, restaurants and a grocery store.

Toilet would not stop running so We had to shut the water off when not in use We were told taxi would be $25 When we got to the airport it was $30. This was a taxi suggested by you. I suspect they added in there tip. Not happy

Property is showing it’s age

Property is showing it’s age

Location, rate, convenience and kitchen.

Nice area quiet room. Room not competently cleaned, problems with television, handles broken on multiple drawers. With slightly better stewardship this would be a great place to stay. Otherwise meh

Nice area quiet room. Room not competently cleaned, problems with television, handles broken on multiple drawers. With slightly better stewardship this would be a great place to stay. Otherwise meh

It's just old.

It's just old.

Noisy

No rooms available.

Location No consierge service

It was close to the airport and had parking. Nice and clean. Comfortable bed. Nice kitchen setup. I stayed for one night a month ago and they still have a hold on my card. It’s ridiculous

They canceled the booking without notice because of a problem in credit card balance . I had to find another hotel .

Convenient to airport, clean and comfortable Everything was great

Location to airport

Location to airport

The pros: Bed and pillows were insanely comfortable. Kitchenette and office space were ample and well designed. The cons: A bit dated. Kind of musty. Slow elevator.

The pros: Bed and pillows were insanely comfortable. Kitchenette and office space were ample and well designed. The cons: A bit dated. Kind of musty. Slow elevator.

Good location They book the entire hotel and overbook, they gave out our room before we got there! They gave us a room for 2 people when we have a party of 3 (a young child) and didn’t have a room for us to sleep in. We had to switch hotels and drive 20 additional minutes to it.

Smelled like smokers had been in room previously, bathroom was very old and beat up

Smelled like smokers had been in room previously, bathroom was very old and beat up

Horrendous property. It smells so bad. Unsafe

Horrendous property. It smells so bad. Unsafe

Extended stay motel Lots of cooking smells rather dirty appearance of entrance. Don’t stay here for overnight for airport

the room was very spacious and comfy the maids knocking on my door at 9 am when i had a 1 pm checkout

Close to airport. Rooms need updates. Torn furniture and cabinets were bad. Toilet not so clean due to over time usage.

Superb

Easy check in close to most of NVA tech companies

Easy check in close to most of NVA tech companies

It was OK. Served the purpose. The room is a bit run-down. This property is over-priced for the condition of the property.

It was OK. Served the purpose. The room is a bit run-down. This property is over-priced for the condition of the property.

Huge disappointment

Huge disappointment

Staff was very polite and efficient. Room was clean and quiet. I would recommend this property to my friends.

Staff was very polite and efficient. Room was clean and quiet. I would recommend this property to my friends.

CONs- they didn’t have the room I booked ! Came to Herndon and I booked through Expedia . I specifically wanted a kitchenette and 2 beds . Slightly expensive but I went ahead and booked it . The location was good and parking lot was big and was good . Room was near and clean . Bathrooms were ok .. When I went to check in , I was told that they didn’t have the room I booked . I was initially upset but then they gave me 2 rooms next. To each other with 1 bed in each room ! The guy in front desk was helpful even though I didn’t get what I booked . No complimentary breakfast .. not much of amenities . It was an average experience . 3 stars ⭐️ ⭐️⭐️

CONs- they didn’t have the room I booked ! Came to Herndon and I booked through Expedia . I specifically wanted a kitchenette and 2 beds . Slightly expensive but I went ahead and booked it . The location was good and parking lot was big and was good . Room was near and clean . Bathrooms were ok .. When I went to check in , I was told that they didn’t have the room I booked . I was initially upset but then they gave me 2 rooms next. To each other with 1 bed in each room ! The guy in front desk was helpful even though I didn’t get what I booked . No complimentary breakfast .. not much of amenities . It was an average experience . 3 stars ⭐️ ⭐️⭐️

Nice experience

Nice experience

nice

nice

Great place

Great place

Very good

Very good

We were able to check in an hour early. We only stayed one night. It was comfortable and let our needs. The door was kinda bent on one side. It didn’t impede with its ability to open/close or lock but still noticeable. Made me wonder if someone tried preying it open in the past.

We were able to check in an hour early. We only stayed one night. It was comfortable and let our needs. The door was kinda bent on one side. It didn’t impede with its ability to open/close or lock but still noticeable. Made me wonder if someone tried preying it open in the past.

Cheap and convenient

Cheap and convenient

Third world. Nothing worked, from the water in the bathroom to the microwave. Clueless inept staff.

Third world. Nothing worked, from the water in the bathroom to the microwave. Clueless inept staff.

Decent value. 8 minutes to airport. Staff was pleasant. Petty quiet for being nearly fully booked. Could walk to restaurant at Westin.

Decent value. 8 minutes to airport. Staff was pleasant. Petty quiet for being nearly fully booked. Could walk to restaurant at Westin.

.

.

How friendly the customer service staff was.

How friendly the customer service staff was.

It’s an aging property, but for the price a good value. The bed was comfortable and the temperature of the room very pleasant. The location is convenient for a short drive to restaurants and shopping.

It’s an aging property, but for the price a good value. The bed was comfortable and the temperature of the room very pleasant. The location is convenient for a short drive to restaurants and shopping.

I had paid and received confirmation of my booking. None of my stuff was packed. They proceeded to rush me out and I had to find another accommodations last minute and without the money I had spent on the room they didn’t give me.

I had paid and received confirmation of my booking. None of my stuff was packed. They proceeded to rush me out and I had to find another accommodations last minute and without the money I had spent on the room they didn’t give me.

walls were paper thin. we could hear everything in the rooms next to us.

walls were paper thin. we could hear everything in the rooms next to us.

*

*

Right near airport but no food options in the area at all

Right near airport but no food options in the area at all

It seems like a good place for a long term stay for business but not for family travel.

It seems like a good place for a long term stay for business but not for family travel.

Very friendly front desk employees. Good room overall.

Very friendly front desk employees. Good room overall.

Good place to stay

Good place to stay

It’s a good value for the cost. Staff was friendly. Buildings shows its age but it’s well maintained. Room was fine. Will select them again.

It’s a good value for the cost. Staff was friendly. Buildings shows its age but it’s well maintained. Room was fine. Will select them again.

Very congenial staff.

Very congenial staff.

The staff is great, doing their best, BUT - the hotel does NOT have shuttle service? What kind of airport area hotel is this? No dining option withing the walking distance or inside the hotel. They should advise that this facility is best accessed with rental car (cheapest Uber ride is $15.00 for 4 miles(!) This hotel needs its management to keep the customer's needs in focus.

The staff is great, doing their best, BUT - the hotel does NOT have shuttle service? What kind of airport area hotel is this? No dining option withing the walking distance or inside the hotel. They should advise that this facility is best accessed with rental car (cheapest Uber ride is $15.00 for 4 miles(!) This hotel needs its management to keep the customer's needs in focus.

This hotel was very clean, the queen bed was very comfortable, kitchen area and sitting area was also very clean as was the bathroom. The front office staff were friendly and very helpful. I would highly recommend this hotel.

This hotel was very clean, the queen bed was very comfortable, kitchen area and sitting area was also very clean as was the bathroom. The front office staff were friendly and very helpful. I would highly recommend this hotel.

Badly I need of an update

Badly I need of an update

Even though it said smoke-free facility, the hallway on my floor smelled like cigarette smoke, masked with air freshener. The hallways were very creepy too by the way. The room was pretty decent. I enjoyed having a kitchen and fridge in the room. The room was fairly clean. The bathtub didn't drain very well. The TV did not work that well. The remote wouldn't change the channel or access the guide for some reason, and the TV didn't have buttons on it that you could manually change channels. So, I was stuck watching on channel the whole time. I brought a streaming stick, but couldn't change inputs on the TV, so I couldn't use that either. There was a box of leftover takeout in the fridge on the top shelf that was not taken out. I ignored it but it made me wonder what else they missed in the room. It was also a little noisy out in the hallway. You could hear every word when people walked by talking or hear a door being shut. The front desk staff was very nice. I did appreciate that. Overall, it was a decent stay but I think I would probably pay a little more to go to a little better place.

Even though it said smoke-free facility, the hallway on my floor smelled like cigarette smoke, masked with air freshener. The hallways were very creepy too by the way. The room was pretty decent. I enjoyed having a kitchen and fridge in the room. The room was fairly clean. The bathtub didn't drain very well. The TV did not work that well. The remote wouldn't change the channel or access the guide for some reason, and the TV didn't have buttons on it that you could manually change channels. So, I was stuck watching on channel the whole time. I brought a streaming stick, but couldn't change inputs on the TV, so I couldn't use that either. There was a box of leftover takeout in the fridge on the top shelf that was not taken out. I ignored it but it made me wonder what else they missed in the room. It was also a little noisy out in the hallway. You could hear every word when people walked by talking or hear a door being shut. The front desk staff was very nice. I did appreciate that. Overall, it was a decent stay but I think I would probably pay a little more to go to a little better place.

Nice accommodating staff

Nice accommodating staff

Professional, close to restaurants, and price decently.

Professional, close to restaurants, and price decently.

Good, at-home, blue collar road warrior vibe. A great value for the money spent. Plenty of food options nearby.

Good, at-home, blue collar road warrior vibe. A great value for the money spent. Plenty of food options nearby.

I turned up after a long flight to find out that they had cancelled my room at 5pm because there was no answer from the contact number - not surprising as I didn't land until 8. Utterly appalling service - I will NEVER go back there

I turned up after a long flight to find out that they had cancelled my room at 5pm because there was no answer from the contact number - not surprising as I didn't land until 8. Utterly appalling service - I will NEVER go back there

Room has a funky smell and we wish there was shuttle service to the airport.

Room has a funky smell and we wish there was shuttle service to the airport.

Convenient to Dulles airport for a late flight arrival. But could do with a refresh, looking a bit tired. No towels in the room!!

Convenient to Dulles airport for a late flight arrival. But could do with a refresh, looking a bit tired. No towels in the room!!

Nice spot nice price

Nice spot nice price

Our room was exactly as described - maybe better! The staff were so friendly and helpful, too.

Our room was exactly as described - maybe better! The staff were so friendly and helpful, too.

Pleasant, professional and helpful staff. Plenty of convenient free parking Property appears well maintained. Room was extremely clean, well appointed and spacious with comfortable beds and with all required amenities for a short or long stay.

Pleasant, professional and helpful staff. Plenty of convenient free parking Property appears well maintained. Room was extremely clean, well appointed and spacious with comfortable beds and with all required amenities for a short or long stay.

It was great

It was great

The experience was good, however the smell inside my room, although very clean was not pleasant. I don’t know if it was the carpet or not. I the room needed air freshener.

The experience was good, however the smell inside my room, although very clean was not pleasant. I don’t know if it was the carpet or not. I the room needed air freshener.

I like it, it was so friendly and quiet

I like it, it was so friendly and quiet

Check in was easy, desk clerk was very friendly and helpful. Room was clean, quiet at night, easy parking.

Check in was easy, desk clerk was very friendly and helpful. Room was clean, quiet at night, easy parking.

The staff was extremely friendly and helpful

The staff was extremely friendly and helpful

I missed my international flight due to family emergency, hotel refused to even modify my dates. Very unprofessional.

I missed my international flight due to family emergency, hotel refused to even modify my dates. Very unprofessional.

The toom was clean and had everything i needed. Very pleasant stay, staff was wonderful

The toom was clean and had everything i needed. Very pleasant stay, staff was wonderful

Totally fine stay

Totally fine stay

Would like to have a parking service.

Would like to have a parking service.

Simplicity

Simplicity

Spacious rooms

Spacious rooms

Great place to stay. Quiet and very clean!!

Great place to stay. Quiet and very clean!!

My car gps stopped working. The front desk man, Sami, helped me get directions back on my phone. Then I was able to get to the car rental return alright! Thank you!

My car gps stopped working. The front desk man, Sami, helped me get directions back on my phone. Then I was able to get to the car rental return alright! Thank you!

The check-in clerk was very pleasant and professional, but there are amenities missing: a breakfast buffet (there is free if mediocre coffee), a bar, and a minibar. Also, the HVAC goes on and off very loudly throughout the night. It is conveniently close to Dulles, however.

The check-in clerk was very pleasant and professional, but there are amenities missing: a breakfast buffet (there is free if mediocre coffee), a bar, and a minibar. Also, the HVAC goes on and off very loudly throughout the night. It is conveniently close to Dulles, however.

Nice area quiet

Nice area quiet

In town for business and booked this at the last minute. The staff was amazing, property and room were very clean, and it was quiet. I loved the large desk in the room, I was able to spread out my work stuff and got a lot done in the evening. Will definitely use this place again when I come back to town.

In town for business and booked this at the last minute. The staff was amazing, property and room were very clean, and it was quiet. I loved the large desk in the room, I was able to spread out my work stuff and got a lot done in the evening. Will definitely use this place again when I come back to town.

Best check in and out of any hotel that I stayed at

Best check in and out of any hotel that I stayed at

It was okay, I guess. I slept well.

It was okay, I guess. I slept well.

The staff was professional, courteous and efficient.

The staff was professional, courteous and efficient.

Very nice staff member named Cindy she was very helpful and courteous.

Very nice staff member named Cindy she was very helpful and courteous.

The stay was great ! The room was very clean and smelled good . The bed as well was very comfortable and had fluffy pillows.

The stay was great ! The room was very clean and smelled good . The bed as well was very comfortable and had fluffy pillows.

The location is nice, and the staff was nice, but the property in general was a little run down. The drawers were slanted, the door had a huge opening where it closed, you could see light from the outside. But for the price, it wasn't bad.

The location is nice, and the staff was nice, but the property in general was a little run down. The drawers were slanted, the door had a huge opening where it closed, you could see light from the outside. But for the price, it wasn't bad.

Staff was warm and welcoming. Engaging and helpful. Thanks team

Staff was warm and welcoming. Engaging and helpful. Thanks team

It is not a hotel. It doesn’t have restaurant, shuttle to the airport or service of any kind. This is a residential service designed for long stays. Not recommend anyone looking for a “hotel”.

It is not a hotel. It doesn’t have restaurant, shuttle to the airport or service of any kind. This is a residential service designed for long stays. Not recommend anyone looking for a “hotel”.

Paper thin walls, smells like trash, hair in the bathtub, temperature is hot, the “market” downstairs isn’t even stocked.

Paper thin walls, smells like trash, hair in the bathtub, temperature is hot, the “market” downstairs isn’t even stocked.

No frills, safe, clean, close to metro access and to IAD!

No frills, safe, clean, close to metro access and to IAD!

Need better coffee amenities in room.

Need better coffee amenities in room.

We wanted to stay our last night in Virginia near the airport and this hotel worked great. Surprisingly, we booked a one bedroom suite at a very reasonable price and as our flight didn’t leave until 6:30pm, we were ecstatic we were able to extend our check out an additional two hours!

We wanted to stay our last night in Virginia near the airport and this hotel worked great. Surprisingly, we booked a one bedroom suite at a very reasonable price and as our flight didn’t leave until 6:30pm, we were ecstatic we were able to extend our check out an additional two hours!

Gross. Nothing good about this property, except proximity to IAD. Too much light from the outside with no curtains that either keep light out or provide privacy. Noisy fridge. Dirty carpet. General issues with upkeep. Entire hotel smelled like vomit. Had to switch rooms because the toilet was broken and running in first room, also broken/disconnected phone.

Gross. Nothing good about this property, except proximity to IAD. Too much light from the outside with no curtains that either keep light out or provide privacy. Noisy fridge. Dirty carpet. General issues with upkeep. Entire hotel smelled like vomit. Had to switch rooms because the toilet was broken and running in first room, also broken/disconnected phone.

Everything was good except for the noisy family next door that kept spilling out into the hallway.

Everything was good except for the noisy family next door that kept spilling out into the hallway.

The rest was great.

The rest was great.

Very friendly and helpful staff, close to the Innovation Center Metro.

Very friendly and helpful staff, close to the Innovation Center Metro.

Microwave, stove top, dishwasher, full size fridge. I did not however feel it was particularly quiet. The fridge for example was exceedingly noisy in the middle of the night. And only a few feet away from your bed. It woke me multiple nights, until I got into the habit of turning it off before bed each night.

Microwave, stove top, dishwasher, full size fridge. I did not however feel it was particularly quiet. The fridge for example was exceedingly noisy in the middle of the night. And only a few feet away from your bed. It woke me multiple nights, until I got into the habit of turning it off before bed each night.

Unfortunately flight delays and once I arrived at the hotel, no one picked up the phone to let me in to check in. Instructions were to dial 0. If you don’t pick up the phone. What’s the point if the establishment doesn’t answer. I’ve done as instructed and feel like I’ve been ripped off. I never checked in. So disappointed. Establishment gets a Zero…

Unfortunately flight delays and once I arrived at the hotel, no one picked up the phone to let me in to check in. Instructions were to dial 0. If you don’t pick up the phone. What’s the point if the establishment doesn’t answer. I’ve done as instructed and feel like I’ve been ripped off. I never checked in. So disappointed. Establishment gets a Zero…

Fast check in . But room wasn’t that clean. Hair on toilet and popcorn was on the floor. Other then that my stay was great

Fast check in . But room wasn’t that clean. Hair on toilet and popcorn was on the floor. Other then that my stay was great

Harish and Marha always good help! I love you this property. Its like a second home! All facilities available.

I liked the room overall. The bathroom could have been improved a little (toilet handle slightly broken), and the room was extremely hot when we came in, but other than that I was very impressed. The service at the front desk was the best I've had at a hotel in a while, and the parking was easy with plenty of great dining options within a reasonable driving distance. The fitness centre was great to have as well. All in all, a reasonable experience and would stay here again!

The place is in poor shape. Kitchen is barely functional. Dishwasher and sink is dirty. Carpet needs to be replaced. Bathroom also needs some update.

I like all the staff here. Very friendly

all good

Was noisy with fridge and AC going most of the night

Booked this hotel due to its current rate. Can’t say they match. This hotel is closer to a 6/10 then a 8/10. It was ok until I got to the room. Room smelled bad. Saw roaches. Front desk claimed to upgrade my room but it was a handicap room. So my whole bathroom floor was wet and slippery after a shower. For what I paid I wish I had a bit more to go elsewhere.

The hotel was good for the price you pay.

This location was a let down. The proximity to Dulles airport and restaurants/shopping was great, but the actual building and room were not great. It says it's a non-smoking hotel, but the common areas had a definite stench - luckily this didn't extend into our room. They don't keep extra bedding of any kind in the room, and when I called about it, they told me to come down and get it myself (not an awesome experience late at night after driving all day). Why not ask people (a party of 3 with only one bed in the room) if we need bedding for the pull out when we check in? The shower worked well and the kitchen was stocked, but everything was in the dishwasher and the toilet was semi-clogged. The room was cold when we got in, which was awesome, but the pass through fan that was supposed to take the air from the family room through to the bedroom was busted, so it was crazy hot at night. Overall, I wouldn't bother staying here again where there are tons of other options in the area.

Full kitchen in every suite!

Very dilapidated rooms and noisy with dogs barking in adjoining rooms. Also, no shuttle to Dulles and no dining options.

Very nice kitchen

Clean and close to airport

Supposed to be a non smoking room and it reeked of smoke! And they gave me a can to spray to room.

Although it is a short, overnight stay, i enjoyed the hotel with all its amenities. Definitely good for business trips with ample working space, and family vacations with a sizable kitchenette. Will keep this hotel in mind for future needs.