Woodspring Suites Hermitage - Nashville Airport

The hotel room was good but when i arrived the general manager was having a party in the small lobby with friends , karaoke, drinking and vaping , they were polite and helpful but this is not okay at a hotel , this is a business and we would expect way better . I contacted hotels.com and a supervisor was to call me back hours ago but that didn't happen either !!!!

Got over charged. Staff was rude. GM was nonreponsive to my requests about charges and then acted like I did something wrong by being frustrated with him. Never stay there again.

Good

No one at the desk for check-in at 8p. No one at the desk in the morning. Room appeared clean until I lifted the mattress. Disgusting.

baby cockroaches in the bathroom inthe morning. Clerk was rude.

Exceptional

Nothing! We ended up having to canceled both rooms and getting a different hotel! This hotel was absolutely filthy! They claimed they needed us to wait 1 hour because they were doing a deep clean! We ended up waiting 1 hour and 35 mins all to still find a dirty room! As I waited there were 3 different guest who came to the front desk to complain about the room being dirty. This hotel violates health safety! They should be shut down or get new management/staff.

Over all nice quite stay, rooms are clean.. just keep in mind that the front office closes very early they dont have a 24 hour office.

Rooms have roaches and heavy cigarette/ marijuana smoke smell around entire building and especially in rooms.

Was easy to get to from the airport and was close enough to Downtown Nashville, staff were friendly and helpful Room was not cleaned during my entire stay which was a whole month! Not even hoovered or swept, also fridge had items left in it from previous guests and tops of fridge and other places were not cleaned had thick dust, laundry service is through an app that doesn’t allow payment from foreign cards with no cash alternatives.

Exceptional

Good value

The staff were absolutely amazing and kind but the original room we were in wasn’t the best. The AC and TV weren’t working and the room constantly smelled like sewage. After we spoke about it to the staff, they switched us into a way better room.

The location was right in the middle of everything. We were not took far from any places we wished to travel. The 3rd floor had a very distinct odor that you could not ignore! The room was fairly clean.. the counter has residue that needed to be wiped off. WiFi extremely slow! Also, the people in the room beside of us got kicked out for smoking cigarettes but we ended up not getting reimburse for our deposit because of it. Management never reached out and told me about the situation, I had to call them and what was suppose to be $50 will now only be a $43 reimbursement. I don’t appreciate when I put my card on file and they do whatever they want with it. UPDATE I DID NOT GET REIMBURSED!!!!!

Strong smells of pot and smoke.

Had to switch rooms 4 times room 320 tv broke 220 was still dirty 144 tv broke and AC unit finally room 109 was decent other than padding on bed was peeling it was amazing compared to other 3 rooms they did extend check out till one but still had housekeeping come till us at 11 it was checkout so lack of communication. I will not book here again ever for 100 bucks !!!!!

The location was right in the middle of everything. We were not took far from any places we wished to travel. The 3rd floor had a very distinct odor that you could not ignore! The room was fairly clean.. the counter has residue that needed to be wiped off. WiFi extremely slow! Also, the people in the room beside of us got kicked out for smoking cigarettes but we ended up not getting reimburse for our deposit because of it. Management never reached out and told me about the situation, I had to call them and what was suppose to be $50 will now only be a $43 reimbursement. I don’t appreciate when I put my card on file and they do whatever they want with it. UPDATE I DID NOT GET REIMBURSED!!!!!

Exceptional

Nice place, quiet and clean. Kitchen came with no cookware/kitchenware even though the booking said it did. I had to ask at reception twice for it, I did get some stuff but pretty bare minimum.

Kitchen came with no cookware/kitchenware even though the booking said it did. I had to ask at reception twice for it, I did get some stuff but pretty bare minimum.

Liked nothing never got an opportunity. No breakfast served at hotel. Stated online Nothing! room was canceled while driving 8 hours to Nashville which a call could have fixed.

didn't realize this was an extended stay property - would not have booked if I had paid closer attention

They said Non-Smoking rooms. But Getting Cigarette smell in entire premises.

The older African American lady at front desk was so nice and friendly. She was answering all questions we had and even told my girls good Luck on there cheer competition(which showed she cared and payed attention) we would definitely stay here again. Better breakfast

The older African American lady at front desk was so nice and friendly. She was answering all questions we had and even told my girls good Luck on there cheer competition(which showed she cared and payed attention) we would definitely stay here again. Better breakfast

I LOVE WOODSPRINGS IN ANY STATE

The hotel is pet friendly, which is fine, but there were two dogs barking near my room at night and I couldn't sleep. It took many phone calls to the staff to intervene. After two hours, the problem was solved right at midnight.

It was a good location, staff was nice and helpful! Beds were comfortable Wish the shower presser was a bit more and that there was only 1 pillow per person. I wish there was at least 2 each and a little more fluffy

Wish the shower presser was a bit more and that there was only 1 pillow per person. I wish there was at least 2 each and a little more fluffy

Not very much. Rude staff...bugs in room.. broken bed and thermostat in room. Shady looking people hanging out in the parking lot. Really loud music.

Not very much. Rude staff...bugs in room.. broken bed and thermostat in room. Shady looking people hanging out in the parking lot. Really loud music.

Liked nothing never got an opportunity. No breakfast served at hotel. Stated online Nothing! room was canceled while driving 8 hours to Nashville which a call could have fixed.

I loved that the roads were so clean! And I loved that there was a microwave and a refrigerator that I could put my food in... And it was very peaceful

Overall a nice stay

Had a great experience

Room was nice . Staff was super. Right off the highway so super for Uber travel.. I really don't have any complaints for $80 a night . We will be back .

Very disappointed. The room reeked of cigarette smoke & the room was not clean. The only positive was it was quiet. Will not stay again.

This was a basic stay. For the price we were paying it was nice. They listened to what we said about the floors, and fixed them when we came back. The staff was kind and welcoming.

DO NOT STAY HERE

Front desk staff is hardly ever at the desk, and half the time you don’t even know who actually works here. The room had no hand soap, the Wi-Fi was constantly in and out, and there was mold above the shower head. You can also hear people through the walls very clearly, so there’s basically no privacy. Even the coffee station isn’t included and you have to buy it. They only give you one towel and one rag per room because of some “exchange program,” which makes no sense when there were two of us staying in the room. We had to keep coming downstairs over and over just to get fresh towels. On top of that, no one even cleans the room or does anything while you’re gone. Only good things is a lot of food places around and not too far from downtown. Overall, really inconvenient and not a good experience.

Requested 2 extra pillows because the pillows they gave us were completely flat. We were instructed to bring the pillows back at check out. Tried to check out at 9:30am and the front desk was closed. They have a roll up door and completely

The parking was very safe . The staff was very friendly and helpful . Didn't realize when i booked our stay that they didnt offer free breakfast or even have a coffeemaker and coffee in our room but at least there was a waffle house near there . You had to go everyday and do a towel exchange if you wanted clean towels and never did see a person to clean the room.

Nice accommodation

I didn’t like the fact that I’ve stayed in more upscale hotels like Cambria and Radisson the deposit was only $50 at WoodSpring the deposit was $150 . The front desk closes at 8 wasn’t open on Sunday so requesting towels was an issue I’m used to going to hotel coming back and beds made linen changed they don’t do it. Then u have to share an iron and the board but if the desk closes at 8 you’re stuck. Also it said they had dishes and cookware and they didn’t the rooms were clean but I’m used to full service and they don’t provide I don’t think I’ll ever book there again

Window in room is broken letting in noise and cold air.

Very Clean and comfortable

Air conditioning was not good at all. It would turn on for 15 mins and turn back on 40 mins after. I need to hear the A/C on to sleep, instead, I could hear all neighbors coughing, cars outside revving up and loud talkers.

Great stay! Very clean room with great amenities. Staff was awesome. We did a one-night stay while traveling thru even though this is an extended stay property. Definitely recommend.

Staff were exceptional! The room was everything we needed.

The room was adequate but we had three rooms. Cockroaches were seen in wo of them. Linens are minimal and bed covers were filthy. Won’t return.

Everything was fine

Great place to stay for a month. People were friendly. Staff was quick to take care of problems.

The room was very clean and comfortable. Had an amazing stay and would stay here again.

The beds were great. Would have given 5 stars but finding the road to the hotel was nearly impossible. It was between waffle house and taco bell. A new road without a street sign.

Everything was nice for a short 3 day stay! The walls were a little thin, but it was not too bad. It was a perfect little area that had everything one may need! I would highly recommend if you are just wanting to go out and see the city and just need a place to crash:)

I chose the hotel because it was near the hospital. It was convenient, clean, and comfortable.

Clean and safe.

No one came to help when we tried to check-in in the evening which resulted in our whole reservation getting canceled and our room was given away.

The staff was friendly in resolving this, but I carried all my stuff up to the room only to have to switch rooms. This caused me to run behind for an important dinner.

OK

Rooms where clean,front desk clerk was nice no problems checking all in all it was a great stay

Horrible stay will not recommend

Room was filthy. Door would not close due to missing pieces. Dishwasher did not work. No dishes in the room. Bed was not a Queen. Terrible

Clean room and nice size.

The hours of the front desk staff is terrible. They are never there. Then, the first room they sent us (my mom and I) to still had dirty sheets thrown on the bed in a wad and dirty bathroom towels in the bathroom. The room had not been cleaned. So they sent us to another room and there the bathroom was disgusting. It had hair in the tub and only one toilet paper roll that was almost finished. Even the mirror had streaks and marks. VERY gross. The room is an extended stay but they don't even have a coffee pot. Do not recommend.

Exactly what I needed. Will be back next year!

Hotel was clean, room too. Staff was friendly and helpful

The room was really nice. The best in the area

It was a decent place

Need Coffee ☕️ other than that awesome place to stay

It felt like a bad area around the hotel.

I had an awkward event there where police knocked on my door because of some crazy man while I was still asleep. The staff should have called me and asked me to come down instead of giving police my information. The event was handled incorrectly and I felt like my privacy was violated.

Didn't feel safe

Super clean and somewhat modern property. Only thing is they don’t have room service & I have to wait till 10:00 AM for clean towels. I would recommend it though, big area for parking

Be aware after 5:00, you have to call on facility phone to check in

Good stay, Great Staff

Very clean but the lights in my room and the tv both didnt work

There is no sign; you can only see the hotel from a distance. Entrance is an alley between Taco Bell and Waffle House.

Good stay

Not bad at all. Good management and very responsive when I lost my key card after hours. Didn't realize there would be no kitchen utensils in room, but maybe this is normal for extended stay. Good to know for next time though.

Hard to find, even with Waze App. Good check-in. Needs more linens and pillows. Only 2?

This property is pet friendly to the extreme. I have never been to any hotel like it. Dog everywhere! If you don't want to sleep in a room where dogs may have just checked out with its owner, do not go there. There is no regular reception staff. You cannot call them from your room for anything. You have to take your towels to them in person and exchange for a new one when needed. It is a relatively new property, but the operational model is strange to me.

The hotel was zero amenities. No coffee in room or lobby. Two flat pillows! No lotion. No dishes or cookware for kitchen and stove.

Basic needs met, good for a quick stay. No coffee the next day, small flat pillows on the bed, but a clean room.

Hoping this helps make some improvements necessary.

Infested with roaches. When you walk the parking lot at night there are hundreds of them crawling all around the building. There were tons of them inside the room as well. When we got there the floors were sticky and turned my socks black within 10 minutes of being there. Staff were okay, no complaints there. the dishwasher smelled horrible. The stove didn’t work at first until i lifted it to mess around with the wiring to make it work. Not the greatest area of town either, i wouldn’t be letting my children walk around the hotel alone. It was okay, it worked for the week i needed to visit nashville but still cost around the same it would if i went somewhere else that may have been cleaner, and the front desk may have been open more than just a few hours a day.

Nice

Yes

Clean. Kitchen has supplies for basic meal prep. Laundry/Gym. Good for traveler or longer stay. Professional helpful staff.

Clean. Kitchen has supplies for basic meal prep. Laundry/Gym. Good for traveler or longer stay. Professional helpful staff.

Water was draining out good in shower tab. AC was good and it was clean

Great hotel. Would recommend!

Hotel was clean but there was a musty smell in my room, hotel was hard to find, street was not marked

Just wasn’t what I expected, property is more bare-bones than other extended stay suites I’ve experienced-this one’s front desk shuts down entirely in the evening, there’s no “pantry” to make purchases of snacks, etc (there is a vending machine). Nice little kitchenette but not equipped with anything like dishes, pans…this place is more like getting an apartment than a hotel, if that makes sense, so it depends on what you are looking for. It was clean and I slept well, comfortable beds and powerful hot shower.

Great weather in the springtime. Loved the 24 hour gym!

I’ve stayed here often. Always nice and helpful.

Enjoyed the stay everything was perfect

Friendly and convenient.

Everything was good

Overall the stay was not enjoyable and wasted money. From the outside the place looks great and well kept but the area it's in is somewhat sketchy. But that would not have been a deal breaker for me it's once checking in is where everything went downhill. The staff there trys to help until they seem bothered. From checking in the rooms have nothing. No plates, cups, dining wear, pots and pans dish soap etc yet the rooms are a kitchenette. The rooms also have no paper towels, body soap, dish soap, iron, iron board etc. when I ask about this like I said earlier the staff tries to help as the said it's not a normal hotel and guest have to bring their own stuff but asked me what I needed and they will see what they can get. They found me a iron board which was acceptable and a iron that worked but it leaked water. They gave me a box that had dining wear and pots to cook in. It had one small plate, one fork, one spoon and there is two of us. I asked again for another and was told they would bring another but it never came so bad to buy one at the store along with dish and bath soap. Aside from this the entire place smells of weed. Walls are thin and smoke comes in from neighbors room even though it's smoke free. Beds nasty with dirty stained sheets so we had to go buy one from Ross as my gf refused to sleep on it. They don't clean the rooms daily nor take the trash out you must do it yourself. They don't bring clean towels unless you bring your dirty to the lobby for exchange.

Q23

It was not clear on how to check-in. There was no one at the front desk. You had to called someone down. The pillows in the room were very small. We only had one each and the bed was super uncomfortable.

Second stay here. Loved it!

I really loved the clean property and helpful staff.

No one at front desk. Took several minutes for them to open for check-in. Lots of noisy people in the hallway all through the night. Bathroom tub had something spilled in it.

The room reeked of cigarette smoke. It was so strong, i expected to find a lit cigarette somewhere. I had to open the window and leave for the day to air it out. It still has a slight smell. The room is clean but there are no cooking utensils. It’s fine for a short stay.

Great place awesome staff

Clean

Gave us a used room

There were worms inside our room! The general manager was rude!

The poor rating is based purely on how the hotel was designed to allow for every single cooking aroma from every single room to permeate the other rooms. It literally made me sick/vomit!

The poor rating is based purely on how the hotel was designed to allow for every single cooking aroma from every single room to permeate the other rooms. It literally made me sick/vomit!

Nothing outstanding about this place, bare bones accommodations. There was no coffee maker in our room and no coffee in the lobby area.incour eoom

Love this place

Helpful staff. After hours checkin.

Parking needs repairs and stairs area needs cleaning.

Definitely worth staying here compared to an overpriced option closer to Nashville. I was really surprised with how clean everything was. Check in & out was a bit confusing but staff was kind and helpful - very personable and kind! I will definitely use them again if I come soon

...

It was a decent place to stay, but the beds were super uncomfortable and hard. The kitchenette is nice, but they offer zero pots/pans to use, and you have to purchase them separately. There were quite a few drunk people around, and the nearby food places were a bit sketchy. Overall, it was good enough, the building was safe with a lock. The main complaint was the beds were too hard, and I left with back pain after 3 nights. The kitchenette thing just seemed pointless once I realized there was no cookware or things to eat with/on.

I have nothing to say

This is more like an extended stay but we ugly status for 2 nights. The ease of checking in was fantastic. We arrived late and the clerk was called down to come assist us. She was awesome and friendly and nice for it to be after 11pm. The room wasn't what i expected but it was decent for the time we stayed. It was clean but the bedding wasn't that great. Shower water was nice and hot and the air conditioner was cool overall if i had a choice this wouldn't be my first pick but because of the curiosity of the staff I would consider.

No shower curtain, missing pillows, gross unclean floor

This is not close tonthe airport. The place looked newer but dirty, almost never anyone around for anything. Definitely dont stay here

The property and the room was good, the problem was no hot water and the shower still had leftovers from people the stay before

I forgot the ladies name at the front desks, but she checked us in and greeted us and was very kind! She even gave my toddler Welch’s gummies as a treat! The room was clean and us being out of town we felt safe at this location.

Good price and friendly service.

Management was very kind, considerate and flexible!

Gunfire in the building was a turnoff, especially happening just a few doors down from my room. The doors are remarkably sturdy. The one stood up to at least 4 bullets. That’s good, as long as assailants don’t try the handle. The lock and deadbolt on mine didn’t work.

Enjoyed my stay here, no complaints.

Great facility; clean, orderly rooms; the staff was super courteous and professional. Highly recommend Woodspring Suites Hermitage.

Checkin was easy after hours, our room was clean and the stay was nice

The worst part for me was that after I checked in, I realized I needed another pillow and blanket. The front desk was closed so I called the after hours number. The guy said he couldn't get me additional bedding when the front desk is closed. Over my 3 night stay, I never saw the front desk open again. I called the front desk and after hours numbers multiple times, always getting busy signals and never a person. After check in, I never saw anyone else who worked there. I'd definitely not stay there again.

Staff was friendly, hotel close to restaurants, gas stations, pharmacy, ect. The room wasn't as clean as it should've been. The floors hadn't been swept or mopped( hair,food crumbs ,teeth flossers all over) , dried spill in fridge.

Decent hotel, clean with a little kitchenette. Only down fall is no complimentary breakfast and no coffee pot in the room

The desk staff were very rude when we arrived...the only one that wasnt rude was the manager herself...she was the only.one.that accompdated us when.we wanted a full refund.

pet smell in my room

Could not obtain clean bath towels or wash cloths. I was given the excuse that the washing machines were down. Carpet areas in hallways were dirty A lot of pitbull dogs. No maid service. Front desk clerks were not accessible during working hours around 6pm. I made the mistake of not taking photos

The property was crawling with shady-looking characters constantly walking around the parking lot. Every time we walked out of the building, someone was asking us for money.

That some people didn’t clean up after their pets.

Awesome manager. easy going easy to check in . pay money get room and then go. way better than a cheap motel and this place isnt that pricey either

We couldn’t get towels when we asked for them because the desk at 6:30pm. It Overbooked and had to switch rooms because we walked in on someone who was already given our room. Not the best - but when we finally got the room it was nice.