Hampton Inn Harrisonburg - University

In addition, the shower/tub didn’t have warm water, it was either cold or hot but once you tried to make the water warm, it would default to hot water If your ever find yourself needing a hotel and the others are sold out, sleep in your car

The bed and room were very nice. It was quiet there. And the staff were very helpful.

The room was clean with plenty of towels. Whatever issues i brought to the staff’s attention was take care of promptly. Breakfast was great with plenty of options. There was ample parking. I saw a fox in the parking lot one night when we returned to the hotel.He ran int the talk grass behind the hotel.

The room was very very old and not in good repair. Furniture had gauges out of it and fabric headboards were stained and old looking. Bedskirts were pulled and falling apart. Bed linens were clean but old and threadbare. For almost $200 a night I expect MUCH better!!!! I did not see any bed bugs or insects but given the state of this property it would not surprise me at all!

The hotel is serviceable however could very much use a renovation.

Location was great Hotel was a bit run down and a little pricey but ok to stay for a night

Hotel was a bit run down and a little pricey but ok to stay for a night

Clean room. Bathroom in 346 needs some tlc. The toilet seat was very loose. Cracks in grout did not look good either. Other than that, nice stay.

Great

Great

Breakfast was very good. The toilet was very low.

Location was very convenient as I had my own transportation. Did not get chance to interact with anyone working there so that reflects in the review rating selections fi different questions. Stayed only for one night. Checked in at 9:30pm and was out in the morning at 7:30am. Did not have time to sit and enjoy the breakfast as I was late to a meeting. Grabbed coffee, 2 boiled eggs and fruit to eat on the way to work as I was late. Had a good sleep. Bathrooms need more attention on fixing the faucets and cleanliness. Overall it was ok but Bathrooms definitely need improvement

The toilet was very low.

Location was very convenient as I had my own transportation. Did not get chance to interact with anyone working there so that reflects in the review rating selections fi different questions. Stayed only for one night. Checked in at 9:30pm and was out in the morning at 7:30am. Did not have time to sit and enjoy the breakfast as I was late to a meeting. Grabbed coffee, 2 boiled eggs and fruit to eat on the way to work as I was late. Had a good sleep. Bathrooms need more attention on fixing the faucets and cleanliness. Overall it was ok but Bathrooms definitely need improvement

Breakfast was ok, nothing special Dirty. Things were old and did not work. Needs updating and maintenance seemed Deferred.

Breakfast was ok, nothing special Dirty. Things were old and did not work. Needs updating and maintenance seemed Deferred.

Hilton/Hampton should pull the franchise on this place. You book a room there expecting the quality of a Hampton Inn and you get a run down dump.

Worst Hampton Inn ever. This place similar to Motel 6. Filthy. Looks like blood stains on window shade that has the roll up by chain, the fabric one wasn't even attached. TV was set for Central Standard time. Room smelled. No light by work table. Furniture horrible. Poor lighting in bathroom. Rug frayed terribly. Pillows useless.

Breakfast was nice. Thanks.

Air conditioner was very loud and took awhile to cool room. Otherwise clean and comfortable.

The gym has two pieces of equipment and that’s it. The AC didn’t actually work but luckily that’s what we do for a living. The staff was ugh there we will say that. The room was clean but it stunk and the bed was like sleeping on a piece of wood. The tv didn’t work and the elevator was questionable.

Very good breakfast

It was like a normal Hampton Inn, but I do miss the Chocolate Chip Cookies

breakfast was fresh. I feel the hotel was out dated

Hampton Inn should pull its brand. The hotel is in terrible run down condition. Every piece of furniture is scarred and faded, carpets dirty and worn, elevator broken and the other with the control panel in shamble. Tiles cracked long in need of repair. The comforter only has a one sided cover, the shower dripped non stop. This hotel hurts the Hampton Inn and Hilton brand.

Terrible experience. The room was dirty when we arrived, and the bed sheets clearly looked like they had not been changed. Cleanliness was a major issue. Breakfast was extremely poor, with very limited options and low quality. On top of that, they charged me for three rooms instead of one, even though I had canceled the extra rooms on time through Booking. The staff was not helpful and the overall service was very disappointing. The location was also not good. The night before, other guests were complaining about bugs in their rooms, which made the situation even worse. Overall, this was a very unpleasant stay and I would not recommend this hotel. Terrible experience. The room was dirty when we arrived, and the bed sheets clearly looked like they had not been changed. Cleanliness was a major issue. Breakfast was extremely poor, with very limited options and low quality. On top of that, they charged me for three rooms instead of one, even though I had canceled the extra rooms on time through Booking. The staff was not helpful and the overall service was very disappointing. The location was also not good. The night before, other guests were complaining about bugs in their rooms, which made the situation even worse. Overall, this was a very unpleasant stay and I would not recommend this hotel.

Terrible experience. The room was dirty when we arrived, and the bed sheets clearly looked like they had not been changed. Cleanliness was a major issue. Breakfast was extremely poor, with very limited options and low quality. On top of that, they charged me for three rooms instead of one, even though I had canceled the extra rooms on time through Booking. The staff was not helpful and the overall service was very disappointing. The location was also not good. The night before, other guests were complaining about bugs in their rooms, which made the situation even worse. Overall, this was a very unpleasant stay and I would not recommend this hotel. Terrible experience. The room was dirty when we arrived, and the bed sheets clearly looked like they had not been changed. Cleanliness was a major issue. Breakfast was extremely poor, with very limited options and low quality. On top of that, they charged me for three rooms instead of one, even though I had canceled the extra rooms on time through Booking. The staff was not helpful and the overall service was very disappointing. The location was also not good. The night before, other guests were complaining about bugs in their rooms, which made the situation even worse. Overall, this was a very unpleasant stay and I would not recommend this hotel.

The room was very comfortable. I had a perfect sleep! The staff was very nice.

We did not end up staying. We checked into our room and there were hairs on the bed. Overall the room was not very clean. The door to the bathroom has no lock and is a sliding door which was not idea. We asked to be switched to a different room due to the bed having several hairs. We were then not able to get into the room due to the key card not working. We had two men help us and we ending up receiving a different key card that did not work. We then received another key card to the room next door which did not work. The key cards miraculously started working after trying it for several minutes which was strange since nothing had changed. It was a very strange experience and our room was still not very clean. You could see build up on the headboard and arms of the couch. Overall the entire hotel was not very clean. We did not feel comfortable or safe staying.

I didn’t like much may location Run down . College kids all hanging out in lobby kids running the halls late at night . The actual lighting in our room was broken so we barely had light it was awful.

I didn’t like much may location Run down . College kids all hanging out in lobby kids running the halls late at night . The actual lighting in our room was broken so we barely had light it was awful.

Breakfast was good. Facility was a bit dated; one of the elevators was down.

Breakfast was good. Facility was a bit dated; one of the elevators was down.

Pleasant

Location was great, staff were friendly Room in pictures seem nice, however room needs to be updated, furniture has dents and dings on it. Telephone is dirty I have stayed at other Hampton inns and this one needs some updating The outdoor lights mostly were not on so I felt unsafe when arriving

The gentleman at the front desk was okay...did not make us feel welcomed. The lady at the front desk when we left was super nice. Othe Hamptons provide water. This facility did not

Yes rom was ok

Staff was courteous, hotel was clean…a little dated but nice. Good breakfast selection.

Room was very clean and loved the breakfast options

Staff

Room was not very clean. The outlets were all lose

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Parking was ample.. only one thing I would change is to have a microwave oven in the room.

Hotel was fine but it’s awful the price goes from $120 per night to $500 per night just because it’s Family Weekend at JMU.

Room was filthy. Bedding on pull out was dirty & I had to redo the bed. Bathroom was dirty had to clean myself.

Arrived put on the 3rd floor and the elevator was not working. Tv didn’t work! It would turn on and turn off but could not change the channel therefore we only had the weather channel and no Netflix to connect to. SHOWER… scolding or cold there was no in between. Def will NEVER stay at this Hampton Inn again.

The area was fine but the elevator was constantly down, the staff failed to replenish shampoo and soap in the room, despite repeated requests. The front desk was rude and indifferent. We will unlikely stay here again unless no other options available

The only issue was the age and condition of the hotel. Old and moldy shower curtain, cracked floor tiles in elevator, “scratchitti” on elevator walls. The price was right, but this place is probably next in line to get knocked over.

Room needed to have repairs made. Curtains and blinds need to be replaced.

Staff and location are excellent. The condition on the property is very dated.

Furniture tattered. No lighting at desk. TV remote in bad shape.

The room was unbearably musty smelling, we had to keep the a/c at a low setting at all times to lessen the stench. The door was heavy & slammed constantly, plus the entry space (narrow) made coming and going, especially with luggage and the heavy door, unnecessarily difficult. Husband sustained a bruise on his lower arm at one point. Hallway was overly warm & humid. This town is where my grown kids live so we visit at least annually - we would never ever stay again

The food was mediocre at best, and the service was not very good considering it was move in weekend at a major college and they only had one person staffed at the breakfast area. They constantly ran out of items and so many people were constantly waiting for things they needed.

First time stay at this hotel in the area for my daughter's college move in. Very friendly and helpful front desk staff at check-in who offered a special rate code for future stays. The room was clean and decent. Maintenance came right away when I had trouble with the tv and thermostat. My son enjoyed the pool and breakfast was nice too. Will definitely return!

Nice that it was within walking distance to dining and shopping. Just wish the room had been kept up more.

Carpet needs to be stretched out - tripping hazard.

The beds were very hard. When we stay at a motel we like to have a very comphy bed. The whole room needs updating. The furniture and carpet look old. We were happy to have a mini fridge.

We were in a jam and needed a place to stay. Luckily we were able to get in. The staff was friendly and acommadating, very understanding of our situation. We would definitely stay here again.

And very accommodating couldn’t click on the reservation to check us in.

It was not up to the usual standard of Hampton Inns.

Hotel needs an upgrade. Bathroom especially. Carpet is unglued is a significant fall hazard, as it bucks up. Toilet too low for seniors. Entire facility needs upgrades.

Housekeeping is every other day.

Pool was out for 3 days, I stepped on a screw/nail in the hallway on the 4th floor maintenance pulled it out. Ice machine on 4th floor didn’t work and had no signage posted. Breakfast was AWFUL!! Hot as hell in the main area and hallways. Room smelled old and musty. Vent in bathroom was dirty and had mold on it

Rooms are old and out dated, staff was rude. Pool was closed during visit and wasn’t not advertised that it would be closed. Only reason we stay at this hotel was for the outdoor pool.

Quick trip

The most common way for the company in which the customer has

The room smelled of raw sewage!

My room wasnt available at 3 and our King bed room was not available and I was given 2 doubles.

Would recommend it, and would certainly stay there again.

I have stayed in many Hampton inns this one needs updating it’s in a nice location but for the price they charge for a nite you can do better in that area.

Stay frequently .

Quick and fast check in

Room was clean and staff was helpful

Everything was good but the toilet in room 211 was to low. It was hard to try and sit on the toilet.

Great last minute stay plenty of parking with my truck

Upon arriving stood in line for 30 minutes waiting to check in. Entering our room we were supposed to have King room. Had 2 double beds. Front desk stated Expedia doubled booked and that rooms were booked a day before we arrived. On Expedia app it stated there were King rooms available. We had just booked the room 7 hrs prior to check in. They stated they had contacted Expedia for them to get in contact with us about overbooking of rooms. We never received any email or contact from anyone. The hotel would not adjust our bill. The room was small and dark due to limited lighting. The front desk manager that came in at 11:00 pm was rude and refused to even attempt to adjust anything. Blamed Expedia for everything.

Very enjoyable experience.

The front desk staff were very friendly.

I booked 2 months ago but not the room they had to put me in. I booked King bed single but got a tow bed room was not happy. The electrical outlets are old and worn. The furniture was very worn.

Good option to stay close to downtown Harrisonburg and Massanuten resort.

Property was older. Room was a little run down. Staff was very friendly and helpful.

The front desk staff was friendly and welcoming! I know it is going through a renovation thus the lower stars.

Used digital key and checked in on app

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AJ at the front desk provided excellent service. Room was comfortable. Breakfast and coffee were luke warm.

The property was convenient to nearby amenities.

The bathroom slide door is probably something that needs to go away or be upgraded, as it's lacking in privacy as it doesn't seal/close. Overall the staff was great and the improvements are welcomed. I love the location and will return after the renovations are over.

I really liked my stay, I came for the last home game at JMU and found my room to be very clean, the linens were fresh and clean, and the bathroom was super nice with a bathtub and shower. Breakfast this morning was delicious, I had a cheese omelette with sausage and potatoes and hot coffee and orange juice, and two tiny waffles - they also have cereal and oatmeal and toast and muffins and yogurt, etc. Really good value - my stay was around $100 when all the other hotels in Harrisonburg seem to be raising their rates to $300 or $400 per night to capitalize on game day crowd.

Hotel is very dated. Room smelled like stale smoke which is strange since it is smoke-free. Initial room door was left open prior to us opening it. Pretty sure my father in law was charged a different rate than originally quoted. Housekeeping gave us fresh towels but did not make the beds.

Average room/hotel with above average prices. Room was clean enough. Carpet needs replacing. Only received towels one time during a 6 day stay. Room was small. Bathroom had a sliding barn style door that was shared with the closet. Very "cozy" with the bathroom that had no fan or real door only being about 2 ft from the bed. Breakfast was decent. They have coffee available all day which was nice. They had complementary cookies from time to time. Beautiful view from the room was a positive. Room keys stopped working twice over the stay. Elevators were periodically out. Would only stay here again if there were no other options due to the price.

The property is dated, rooms are small and cramped especially if you have 2 adults and 2 kids. Bathroom is small and do not like the slider door, and it faces the middle of the room. The lighting in the room was sparse and not bright at all.

The reservation booked was for a queen bed, we were told that all queen bed rooms were not available, we were given a room with 2 double beds. That was ok. The other issue was the drain in the bathroom sink was super slow draining.

the closeness to jmu is nice.

The hotel elevator was out of service had to use stairs but there was a weird smell in the staircase. The room was outdated and I particularly don’t like carpet in the room.

The staff was awesome. The hotel elevators were out an entire day and that was really hard on our kness, we were on the 4th floor. The breakfast bar was great and again, staff was really nice and helpful.

Elevator wasn’t working. Hotel room door was broken and didn’t close. Air conditioner rattled off and on. Water stains all over the ceilings and walls. Pool was green snd unsafe to use.

I left an outfit in my room and the staff was very helpful in working out a way to get it back to me. Excellent customer service!

Close to JMU

The water didn’t heat up when showering. Refrigerator didn’t keep my items cold. Had to throw away my items the next morning.towels were very thin.

King suite very spacious separate living room and room

Great location for lots of dining and shopping choices.

I think they are renovating this hotel, but where we stayed was old. It was fine for a quick stay

Friendly staff. The cons: Obviously remodeled property needs detail attention. Broken tiles, etc. Maid missed dirty towels and linen. Stained carpet b side the bed. Bathtub drained very slowly and just looked nasty. Bed was not soft and comfy like all other Hamptons. They give you room service, which includes exchanging towels, etc, every other days. On my second day there were two used, dirty towels that were very obvious, that weren’t touched. I had a small cut on my face the first night which bled a little on the pillow. After the second night when they made the bed and changed towels, they did make the bed, except they did not use clean linens. The same stained pillowcase was left right there front and center, bloodstains and all. My stay was four nights, so that means that the bloodstained pillowcase was there for four nights as well because they never changed the linens until after I was gone to prepare for next guest. I did a search of the area to look for hotels, the other two Hampton Inn’s that showed up in Harrisburg were more expensive than this one and now I know why. do yourself a favor and avoid this property.

The rooms beds were so hard. We didn’t have a microwave. The toilet water was so high it was impossible to take a number 2. The wallpaper was falling off. It was a weird slide door for closet and bathroom. But only one could be covered at a time. The staff were super nice.

Friendly staff and the room was clean

The hotel definitely has some age on it, but it was overall nice and clean. The pool was great. Staff was very accommodating. The area it is in is beautiful. Definitely would come back if I end up needing to stay in Harrisonburg again.

Our stay was very comfortable! The staff was very friendly and helpful. They were doing some repairs to a few places in the walls on the first floor and replacing some of the wallpaper. We were unable to hear any of the work in our room. And it was completely finished before we checked out. I was very impressed!!!

The people were great. But the place is run down. The gym smelled badly of mold. The pool was murky. The elevator only worked if you pressed the Up button, even if you’re going down. I wouldn’t recommend staying here until this location maintains the hotel better.

Everything thing was great room,size cleaniess. Only thing was the toilet would not go down good, other than that everything was great

Carpets had stains everywhere. Staff at front desk were incredibly kind however.

We had a great time, after relocating to a different hotel location because the elevator was not working and nom rooms available on lower floors to accommodate my disability of not being able to walk up-and-down the steps The customer service was excellent.

Rooms need updating.

Property is very old and dated. Elevator did not work and obviously had not for some time. I was not informed of this before my stay and it made it difficult with small children. The bed linens had nasty stains. Would not stay at this location again. There are plenty of up to date hotels in the area.

We checked in late on 7/20, and were told upon check in that the elevators were out of service. Huge inconvenience, as we have a young toddler and baby with a travel crib, cooler for baby’s milk, etc. We asked if they had anything available on the first floor, and were told they did not. We asked about a discount, and the man checking us in said we could bring up the issue with Expedia. They’d contact the hotel and confirm and get us a discounted rate. Unfortunately, that was untrue. Apparently hotel rep stated they sent out emails to guests telling them of the elevator outage (untrue) and it is on their website (it was not, because the issue had JUST STARTED!). Not only did we have to trek up 4 flights of stairs multiple times with a toddler and baby and all of their necessities, the room also smelt horrible and unclean. I will not be staying at another Hampton Inn in my future travels.

Excellent staff. AJ does a great job at the front desk. Michael does a great job over seeing room service. I will be back

Nothing

The elevator wasnt working. the shower was dripping w the sound of water gushing water through the walls

Elevator did not work and it has 4 floors. Dirty. Carpet was ripped and filthy! Never stay there again!

Hotel elevator was not in service and very inconvenient due to medical conditions

The tub was a little slippery- no accident- just had to be careful room 203

It was an easy on off I 81. The property was nice. Staff was helpful.

Nice place to stay. Very accessible.

Their systems were down and they refused to check me and my kids in after traveling 2 hours on a flight and a 2 hour drive . They were rude and not helpful at all and refused to give a refund

Excellent breakfast

We chose this hotel specifically for the pool and even called to verify before booking that the pool would be open. The pool didn’t open until 4pm on our last day! The pool was still dirty and disappointing. The rooms were extremely out of date and not cleaned the standard I would have liked. Ice machine was out of order, we ran out of toilet paper and had to ask for more(we received 1 roll), and I asked for towels that we never received. Very disappointed with the start of our summer vacations.

Easy to make an electronic reservation

This is the worst Hampton Inn that I've ever stayed at. Many of the people checking in (myself included) had to switch rooms at least once to find a suitable room. This property is in dire need of a renovation!!! Just do 20 rooms at a time. Rooms dirty; smelled of dog; furniture scratched, broken worn out; carpets super gross & often wet (?); only one elevator working...

Front desk staff was friendly and checked us in quickly. The room we stayed in think was 412 had a smell like a musty smell when we arrived. I think the sliding barn door on the bathroom and closet was weird. Just my opinion.

Place is dirty and smells bad. It is super dated and in need of a remodel.

We check out as soon as we checked in . Old , dirty , elevators not working ! Gross !

It’s a nice hotel for short trip to JMU. Rooms are clean and comfortable. Hallways need a bit upgrading. We have stayed here multiple times over the past 4 years.

Not at all worth the 325$ we ended up paying per night for a two night stay. I will never stay here again.

The hotel is run down and needs updating. The bed was old and creaky, it sounded like a piece of plywood was under the mattress. One of the elevators was out of service for the next 3 months as posted on its door. The gal at the front desk who checked us in didn’t greet us or smile, quite unfriendly. We won’t be back there again.

Stay was nice, room could use a little cleaning or update. TV need to be plugged in to work, was difficult behind furniture. Breakfast - full tray of molded bread in container, but other options were ok

Breakfast needs to start earlier than 6:00 for those of us that head out earlier in the mornings

It was great for an overnight stay but our pillows were not that great they were very soft. Also there were mildew stains on the shower curtain.

Needless to say, this is not what we've come to expect from a Hamption Inn.

Very convenient easy on and off.

Check in was extremely easy. Front desk staff was very friendly.

Breakfast was outstanding Hotel staff friendly and helpful

This Hampton Inn was old, not clean and not maintained. We will not be coming here again.

convenience off highway, excellent breakfast, plenty of fresh options. Good coffee

I chose this hotel for its proximity to JMU. AVOID IT! We stayed for a night- just needed somewhere to rest and shower before heading to the university for an event that was very early the next day. So long story short son and I get about 7 hours of sleep and get up to shower. SHOWER HEAD WAS BROKEN. Like not working not even a trickle. To the front desk clerks credit he opened up the room next door so we could at least shower. However, they didn’t have maintenance around at 6:40 am to address or fix the issue. My takeaway test all faucets to make sure they work and there’s hot water- no matter how exhausted I am.

I needed a place to stay mid-trip and selected Hampton Inn based on my previous experiences. But, this particular property needs updating. It does not feel or look like an HHonors hotel. Having said that staff was very nice.