The Landing at Hampton Marina, Tapestry Collection by Hilton

Bathroom door came off the track, complained first night nothing done, next morning completely fell falling on one guest. AC did not blow cold air, refrigerator did not cool, pool was not open, elevators only worked part time. Had to take stairs and use emergency exit at one point creating alarms to sound. Compensated with complimentary breakfast which was not good at all. Was moved to another room on second night but no compensation other than breakfast and snacks. Feel like room rate should have been reduced. Will not stay here again. Property has definitely gone done hill since my last stay 2 years ago.

Very good

Maybe just do everything a bit better. It wasn’t bad. It was just an ok hotel stay

Great stay, staff and service!!!!

One elevator not working, pool was empty ( no water). Staff were great, cleanliness on point, very comfortable beds great location

We were only here for one night. Very nice room with a view and the beds were super comfortable! Garage parking seemed to be the only parking available, but I was asked if we wanted to park in the garage - and it costs extra to park there - not sure where any other parking was, so that was confusing. All in all, a great place to stay. The tunnel area is all under construction and idiots were still trying to drive 80+ on those roads, so use caution in the area. I thought we were going to get run off the road! But overall, a great place to stay.

I would not stay again. The windows leaked when it rained. We called and spoke to the manager and he asked “What do you want me to do” Wow! There 5 days, never cleaned our room. We asked for clean washcloths, they said they had no clean washcloths in the whole hotel. Some of the staff did not show good customer service. Can not believe this is a Hilton hotel. Hilton needs to pay them a visit and get things in order.

TV reception was good. The parking garage was filthy. Trash hadn’t been emptied for days.

Good

I’ve stayed here a couple times this wasn’t the best experience. Wasn’t much lighting in the room, the sliding door to the bathroom was stuck. We asked for more towels never got them. Not the best experience

The staff really makes you feel welcome. The hotel is always clean and beautiful.

Very good

Room was clean and decent Please do not let the photos fool you, it looks absolutely nothing like the photos, we did arrive late around 11:30pm. We pulled in to a crowd of a loud group smoking pot right outside the door, it was sketchy for sure. Go inside and check in to be told I needed to pay to park which nothing on booking.com lets you know that, all good took care of that. We had to park in a parking garage at the hotel and all the way to the 5th level and again very sketchy and a crowd clearly smoking pot. My husband looked at me and said when we check out tomorrow and come back to our car and it’s not damaged I will be surprise. They were just kinda wondering around the parking garage checking out the cars. No where near a 5 star hotel. Our room did over look the harbor no boats docked and an awful sight of the back area of the hotel with a pool with not a drop of water in it ( June and 90 degrees )and a mess of just junk around the tables and chairs like at the back area of hotel where normally you can relax outside. Most doors were rusty and old and warm out. Lobby needs a major face lift. We did not feel comfortable at any part of the checking in or stay or check out!!

Very comforting feeling

Very good

Pleasant

Views are beautiful over the Marina/water. Room was clean and updated. Restaurant owned by the hotel was delicious. Easy driving in and out. Mixed review, but I will be looking for a better value in Hampton next time. The Landing seems to be aiming for high margin customers but not delivering on the basics that are expected at their room prices.

Very clean, excellent food at the restaurant and excellent service.

Managers are wonderful!

Clean nice staff comfy bed I liked everything

Exceptional

Staff was friendly and courteous; clean rooms and the buffet breakfast bar was plentiful.

Close to Hampton University. Very comfortable beds nice view Small room. Windows were dirty

Close to Hampton University. Very comfortable beds nice view Small room. Windows were dirty

Superb

Didnt realize we had to pay to park each day..

Excellent Weekend for my birthday getaway would highly recommend

Excellent Weekend for my birthday...

Location was beautiful, rooms were lovely and spacious for what we needed Toilets were slow with flushing, taps in our hotel bathroom the hot wouldn't turn on and the shower tap was a bit hard only turned so far

Breakfast was great! Rooms were updated & modern decor. Love the marina views. Location was great in proximity to Buckroe Beach. No swimming pool/spa at this property.

No swimming pool/spa at this property.

Good

Food from prior occupants was left in the room fridge, our room was not cleaned and upon returning to our room in the evening we called and only new towels were available to us, the pool and outside bar were never opened over all of Memorial Day weekend, despite being listed as an amenity online. Even though weather was cloudy, there was a covering over the outside area that could've been opened. The pool did not even have water in it. This was false advertising. We won't be back and will tell friends and family not to stay here.

I always enjoy my stay here at this property. It’s clean, the staff are phenomenal!

It was a great place to stay, the only thing unless I had a bad room. I could not take a shower there was no water pressure

Location My sheets had a bad smell.

My sheets had a bad smell.

We had an amazing time and slept well and staff was very friendly and tentative

The presentation was beautiful. However the hot foods was not as warm as I like and the oatmeal was to stiff, as oppose to be nice and smooth as it should be. Food should have been more appealing. Especially the Oatmeal and not so stick. Also the parking garage stairway is filthy and somewhat inconveient.

Great location

Exceptional

I loved the scenery of the hotel on the water and the wonderful customer service.

Enjoyed my stay! Beautiful hotel.

Friendly and efficient staff, clean, comfy room, and convenient locale. I definitely would book again and recommend to my love ones.

Everything was wonderful except for the shower. cld never get the water temperature hot, had to use the handheld shower to get some stronger power for the water having back issues after walking all day wld have been great to get a good hot string shower.

The restaurant was really good. I was a little disappointed of the breakfast being completely gone but the staff was really nice about fixing my ac urgently and offering complimentary breakfast for the next day.

The presentation was beautiful. However the hot foods was not as warm as I like and the oatmeal was to stiff, as oppose to be nice and smooth as it should be. Food should have been more appealing. Especially the Oatmeal and not so stick. Also the parking garage stairway is filthy and somewhat inconveient.

This was our first stay here. The tile floor in the foyer of the room and bathroom were sticky. The TV did not work. Every channel selected said “off air “. We called down to the front desk two times, both times they said they would send someone up to look at it. No one ever came. The rest of the room, although clean, needs a refresh (handles broken on the dresser, paint on the walls has seen its life-span). The bed was ok, softer than we prefer but that is just our personal preference. The shower needs re-caulking and the trim on the glass shower door was peeling off. The water pressure started out light but improved after a few minutes. Water temperature was fine. We did not eat at the hotel or use any of the amenities outside of our room.

Amazing!! Staff!!

Front desk was amazing. Josephine was great! She was very informative about the hotel stay and the area.

Front desk was amazing. Josephine was great! She was very informative about the hotel stay and the area.

The mattresses were worn out the comforter and stuff was also worn needs to be replaced.

The breakfast bar consisted of scrambled eggs that were green, chicken sausage that was extremely dry and crunchy and pancakes that had way too much vanilla. Not worth the upcharge.

Exceptional

Pleasant

Location and staff Very old and not worth the money at all. A very old building.

I’m very disappointed with not getting the room that I paid for. My room was not available even after confirming with the Landing directly the day before. I was given a different room which was a lower fee than my original reservation for some reason. I would like to be compensated for the difference in the rooms. I have spoken with the Landing about this snd they would not provide a refund because I booked through a third party.

It was clean I’m very disappointed with not getting the room that I paid for. My room was not available even after confirming with the Landing directly the day before. I was given a different room which was a lower fee than my original reservation for some reason. I would like to be compensated for the difference in the rooms. I have spoken with the Landing about this snd they would not provide a refund because I booked through a third party.

Superb

Very good

The AC is SO loud. The property could be really cool if it was renovated a bit. Great location, great view, comfy bed and location but random things located in the hallway, rickety elevator and like I said the AC woke us up every hour.

The bathroom doors in the rooms do not fully close and is uncomfortable/not private. The rooms themselves were very nice/clean though. The bar had a good selection. I stayed here for my wedding and unfortunately could not book a hotel block as the requirement is a 2 night/20 room minimum which was not feasible. Location was ideal for our wedding venue though and there are plenty of food options in walking distance which was convenient.

Room was very clean and the staff were friendly.

Booked King got 2 Queens for my wedding anniversary

Water view Booked King got 2 Queens for my wedding anniversary

Exceptional

Front desk staff and cleaning staff were truly incredible, friendly, and professional. First time staying here and I’ll definitely be back.

Cool bar spot

I like the location and cleanliness. I requested adjoining rooms and was issued room two floors apart. Besides the types of beds, there was no attention paid to my room request

I like the location and cleanliness. I requested adjoining rooms and was issued room two floors apart. Besides the types of beds, there was no attention paid to my room request

Exceptional

Exceptional

Clean, Bed was very comfortable. The shower head barely worked, water pressure is terrible, and the additional price for breakfast is very tacky, and it wasn't even good.

The view

The shower head barely worked, water pressure is terrible, and the additional price for breakfast is very tacky, and it wasn't even good.

There was no coffee in the lobby in the morning. The rooms are relatively dated for a Hilton.

I booked a waterfront room, but that's not what I received.

My room was very dusty. The hotel was fine for a one night stay while we visited Hampton University.

Front desk staff was very nice and welcoming. Room was pretty clean; aside from the shower floor, which could have been cleaned better. Room could use more outlets. I would stay here again.

Only negative was shower seemed slippery (but had plenty of handrails) and shower head is not made for tall people. This is my 2nd time at property and I loved it both times.

The property itself was updated. Although it may look historic on the outside the inside was beautiful. I love the hotel scent that they have. The staff was amazing and checked in on text everyday. The room was really boutique ish which I love. Everything looked kept up. Very peaceful near the water. The bed was soft. Only thing I didn’t like were the bathroom doors. They were barn doors but needed better closure. They also offer igloos which are cool. There is plenty of seating in the downstairs area. So you never feel like you can’t chill out down there. Although no microwave in your room there is a microwave on the first floor lobby area to use which I appreciate. Breakfast menu was small but food had flavor but took long. I’m guessing they need more staff in the kitchen. The bar staff was cool.

Room was clean

Great place to stay!

Great

Could use updating but clean with terrific staff.

Fast check in, extra toiletries , staff at front desk very professional

All around great stay

The first room was unacceptable, so we requested a change but the second room was no better. There were holes in the walls where you could see wires, and even a hole in the bathroom ceiling. The vents were full of visible dust, and overall cleanliness was very poor. The bathroom was especially disappointing. The tub looked like something out of a hospital delivery room, not a suite. We specifically asked if the room had a soaking tub and were told no, yet the property’s own website shows otherwise, which was very misleading. There were also inconsistencies between rooms the first room had a mirror, while the second did not, which made the downgrade even more frustrating. On top of that, there wasn’t even a microwave available, which is a basic amenity you would expect at this price point. Overall, the hotel felt extremely outdated, poorly maintained, and not worth anywhere near what I paid. This was not the experience that was advertised or promised. I am requesting a refund due to the unacceptable conditions and misleading information.

Room had wrinkled bedding and bathroom had rough maintenance (over caulked and crooked outlets for example)

Clean & Comfy Nothing

Room not ready when I arrived. Loud noise at night

When I brought this safety concern to the attention of the Front Office Manager, Attonayo Branch, I found his response to be dismissive & unprofessional. Rather than acknowledging the severity of the incident, he stated he was unaware of the issue and indicated he was preoccupied with billing & the volume of check-ins. This level of response is inadequate when a guest’s safety, particularly that of children, has been compromised. I want to note that the maintenance team & front desk staff handled the situation with genuine empathy & professionalism, which I appreciated. While the marina views and proximity to Hampton University are appealing, they don’t offset safety hazards, deferred maintenance, or deficiencies in management-level leadership. I strongly encourage ownership & senior management to review both the physical condition of the rooms & the guest-relations standards expected of managerial staff.

Great room with a water view on the upper floors, VERY comfortable bed and the pillows were magnificent!!

The staff was exceptional!

I was disappointed when I got uo to the room and the room was small and shabby. I paid 4 star money for a room that was 2 stars at best. Its time to rehab this location. Many things were clean but falling apart. *shower door, over all bathroom, room was small, room chair

Clean room and staff - Elizabeth she is so helpful

The distance to the post office which is were the wedding was for the evening. The price of the location.. The bed was too soft which made for an uncomfortable nights rest. The shower hot/cold knob came off and we had to call maintenance to fix.

Staff was very attentive, clean and comfortable room. Beautiful view.

We were busy visiting with family and did not spend any time to utilize any of the amenities.

It was a good overnight stay.

Beautiful property the furniture arrangement in the room was weird, and some of the finishes in the bathroom were sloppy. We did the breakfast buffet in the morning, but it would’ve been nice to have other options other than a buffet

Bathroom floor needed mopping. One of Bathroom Doors didn't work.

I told them to make it special and they did not ,

Staff were friendly. Room was clean. Internet was fast. We had a partial water view that was beautiful to wake up to the sunrise.

Staff were friendly. Room was clean. Internet was fast. We had a partial water view that was beautiful to wake up to the sunrise.

The stuff members seemed like they were forced to be there....

The rooms were kind of small. The Bar ran out of chicken wings and other foods. Not alot of restaurants near by.

The construction of the room does not represent Hilton quality.

The construction of the room does not represent Hilton quality.

Not like it use to be

Not like it use to be

The hotel was full booked for the weekend but check in was so smooth you never would’ve have known. The manager Attonayo helped me with signing up for the Hilton honors program and navigating Hampton for our stay. The room had a beautiful water/city view. Hotel parking and onsite dining were exactly what we needed. I will say the one thing that was disappointing was the walls are thin and our bathroom had some patch work on a makeup mirror but nothing that wouldn’t keep me from staying here again.

The hotel was full booked for the weekend but check in was so smooth you never would’ve have known. The manager Attonayo helped me with signing up for the Hilton honors program and navigating Hampton for our stay. The room had a beautiful water/city view. Hotel parking and onsite dining were exactly what we needed. I will say the one thing that was disappointing was the walls are thin and our bathroom had some patch work on a makeup mirror but nothing that wouldn’t keep me from staying here again.

The staff was very professional and met all our needs

Smooth check in, clean room and a wonderful view.

i was hesitant bc some of the reviews but it was actually very nice. loved the view in my room and the staff was amazing so kind!! might be my new go to

i was hesitant bc some of the reviews but it was actually very nice. loved the view in my room and the staff was amazing so kind!! might be my new go to

No breakfast The unit for heat was directly above the head of the bed and was LOUD. Woke us up repeatedly. The soap in the shower was EMPTY. Considering we were there for sleep and shower, it failed.

Cleaning

Cleaning

The room was comfortable and in good shape. Ruth at the front desk and the bartender were excellent. Convenient parking (for a fee) and close brew pub were nice. Nice and affordable breakfast - try the tacos! The only negative was the homeless guy begging for money in the bar area while we were enjoying our drinks.

The room was comfortable and in good shape. Ruth at the front desk and the bartender were excellent. Convenient parking (for a fee) and close brew pub were nice. Nice and affordable breakfast - try the tacos! The only negative was the homeless guy begging for money in the bar area while we were enjoying our drinks.

Room was amazing! Views great. Staff wonderful. Front desk to bartender to housekeeping our stay was amazing.

Room was amazing! Views great. Staff wonderful. Front desk to bartender to housekeeping our stay was amazing.

The receptionist were very welcoming and helpful specially Ruth The location was good The cleanness of the rooms, when the house keepers clean the rooms they don’t clean it very well even fixing the beds were very bad compared to any hotel

The best thing the ? the location ????everything around ?????? The pool section was closed

Lobby loud at midnight with people with liquor bottles drinking in lobby.

Location was great The shower had no pressure.

However, the staff was great and was very accommodating as they addressed my concerns. Specifically, Attonoyo was amazing and went out of his way to make sure I was satisfied.

However, the staff was great and was very accommodating as they addressed my concerns. Specifically, Attonoyo was amazing and went out of his way to make sure I was satisfied.

Great

Great

Clean room, great atmosphere, and location. I will definitely come back.

Clean room, great atmosphere, and location. I will definitely come back.

.

.

Love the view. It is very close to my daughter's school. The hotel is aways clean and the staff is amazing!

Love the view. It is very close to my daughter's school. The hotel is aways clean and the staff is amazing!

The hotel was conveniently located to a nearby venue. The room was clean with modern decor. The breakfast was good, especially the shrimp and grits. A negative was the additional charge for parking.

The hotel was conveniently located to a nearby venue. The room was clean with modern decor. The breakfast was good, especially the shrimp and grits. A negative was the additional charge for parking.

Staff is great! Very welcoming. Rooms are clean & comfortable.

Staff is great! Very welcoming. Rooms are clean & comfortable.

Yes

Yes

We will never stay here again. Even the shower had barely hot water. I got more water pressure out of the sink , then the shower . Parking is not included. Breakfast is 22.00 for one person . Tip was included NOT NOT worth it. Room was dirty. Barn doors fall off when closing bathroom door. The heater sounds like a car motor for 10 mins til it shuts off. Paper thin walls . You hear everything. All around terrible hotel, for a very expensive price tag.

We will never stay here again. Even the shower had barely hot water. I got more water pressure out of the sink , then the shower . Parking is not included. Breakfast is 22.00 for one person . Tip was included NOT NOT worth it. Room was dirty. Barn doors fall off when closing bathroom door. The heater sounds like a car motor for 10 mins til it shuts off. Paper thin walls . You hear everything. All around terrible hotel, for a very expensive price tag.

Great staff and location.

Great staff and location.

Clean room and nice helpful staff

Clean room and nice helpful staff

The front desk staff was friendly.

The front desk staff was friendly.

Did not have breakfast

Did not have breakfast

Overall the room was comfortable and clean. The bar closed at 9:00 on Saturday which is a bummer. Some things need repair or attention (Bathroom door broken, leaky faucet, broken lamp).

Overall the room was comfortable and clean. The bar closed at 9:00 on Saturday which is a bummer. Some things need repair or attention (Bathroom door broken, leaky faucet, broken lamp).

The location of Hotel was perfect for at a Event at the Hampton Historical Post office. The hotel was very clean and my Jr Suite had been remodeled. Very beautiful suite. The view was amazing’ will definitely be staying here again.

The location of Hotel was perfect for at a Event at the Hampton Historical Post office. The hotel was very clean and my Jr Suite had been remodeled. Very beautiful suite. The view was amazing’ will definitely be staying here again.

Everything was great! Property has a bit of age in different spaces. Check in was quick, restaurant downstairs was nice and staff was friendly!

Everything was great! Property has a bit of age in different spaces. Check in was quick, restaurant downstairs was nice and staff was friendly!

Great location and staff Ruth was exceptional 👏! My only negatives is are that the shower temperature wouldn't stay set and the parking deck elevator 😳 was sus & nasty

Great location and staff Ruth was exceptional 👏! My only negatives is are that the shower temperature wouldn't stay set and the parking deck elevator 😳 was sus & nasty

Awesome hotel. Room was clean and so stylish! Love the location and the staff was great!

Awesome hotel. Room was clean and so stylish! Love the location and the staff was great!

We were fortunate enough to receive an upgrade upon our arrival. The staff were very friendly and welcoming!

We were fortunate enough to receive an upgrade upon our arrival. The staff were very friendly and welcoming!

Courteous & helpful staff. Clean room.

Courteous & helpful staff. Clean room.

Enjoyed our stay!

Enjoyed our stay!

Poor service.

Poor service.

Great stay

Great stay

My room was fabulous. I love the view. It was great for taking photos and that little window space.

My room was fabulous. I love the view. It was great for taking photos and that little window space.

Very nice

Very nice

First room smelled like pot. Got a second room that was ok. Could hear tv playing loud next door all night, i could hear folks ip and down the hall. It was just loud.

First room smelled like pot. Got a second room that was ok. Could hear tv playing loud next door all night, i could hear folks ip and down the hall. It was just loud.

Check in was smooth, staff Antonnay was very courteous, professional, and welcoming. I was greeted promptly and given a welcome bag. Our room was spotless and extremely comfortable. After having delayed travels, it was so nice to have a comfortable accommodations. We slept well. The floor was quiet and the hotel decor is quite aesthetic; very nice hotel.

Check in was smooth, staff Antonnay was very courteous, professional, and welcoming. I was greeted promptly and given a welcome bag. Our room was spotless and extremely comfortable. After having delayed travels, it was so nice to have a comfortable accommodations. We slept well. The floor was quiet and the hotel decor is quite aesthetic; very nice hotel.

Close to HU

Close to HU

The Room was great, but the A/c was so loud when it kicked on it woke us up.

The Room was great, but the A/c was so loud when it kicked on it woke us up.

Everyone so friendly and room was nice

Everyone so friendly and room was nice

Staff was amazing, beds comfortable and room was beautiful with an amazing view!

Staff was amazing, beds comfortable and room was beautiful with an amazing view!

The people were nice. They were not staffed to be sold out. They didn’t change the sheets or clean the rooms they just emptied the garbage, tucked the sheets and replaced towels. This is an old hotel that they charge a premium for but it’s not renovated

The people were nice. They were not staffed to be sold out. They didn’t change the sheets or clean the rooms they just emptied the garbage, tucked the sheets and replaced towels. This is an old hotel that they charge a premium for but it’s not renovated

Perfect for what we needed. Housekeeping a bit hit and miss.

Perfect for what we needed. Housekeeping a bit hit and miss.

The stay was just okay. The front desk staff was nice but gave in correct information about parking. They do charge hotel guests for parking! Which is unfortunate because no place in Hampton charges for parking. The hotel needs a refresh. The fire safe doors at the elevator held open with the a nail. Two lights in our room were flickering or hanging out of their sockets. The beds were comfortable and it was clean.

The stay was just okay. The front desk staff was nice but gave in correct information about parking. They do charge hotel guests for parking! Which is unfortunate because no place in Hampton charges for parking. The hotel needs a refresh. The fire safe doors at the elevator held open with the a nail. Two lights in our room were flickering or hanging out of their sockets. The beds were comfortable and it was clean.

Clean room

Clean room

The room was more then adequate for the needs of the trip

The room was more then adequate for the needs of the trip

I would stay again. room was nice, clean. Bed was very comfy.

I would stay again. room was nice, clean. Bed was very comfy.

Love this place this is my go to away from home I love the location the cleanliness of the rooms the beds are very comfortable the overall cleanliness of the hotel the the young lady that checked me in both times was very kind and helpful I would definitely recommend

Love this place this is my go to away from home I love the location the cleanliness of the rooms the beds are very comfortable the overall cleanliness of the hotel the the young lady that checked me in both times was very kind and helpful I would definitely recommend

Vent in the shower stall was extremely dirty and dusty. Water leaked through the floor to ceiling windows during the rain. Panels above the bathroom sink looked like they could cave in. Only 1 elevator working during stay. Area between bench and bed entrance very narrow. Parking deck in disrepair and very dirty including elevator.

Vent in the shower stall was extremely dirty and dusty. Water leaked through the floor to ceiling windows during the rain. Panels above the bathroom sink looked like they could cave in. Only 1 elevator working during stay. Area between bench and bed entrance very narrow. Parking deck in disrepair and very dirty including elevator.

The fire alarm kept going off. We had to evacuate. Outside the building, it was cold. and wet with flood warnings My mom is 77 years old, and we were on two different floors. They couldn't place us on the same floor, so I had to run down from my floor to help my mom out of her hotel room. Before all the firearms, the elevators take way too long. I will not be staying here again. I booked for 2 nights and couldn't check in until 4:00pm, and I left before my second night.

The fire alarm kept going off. We had to evacuate. Outside the building, it was cold. and wet with flood warnings My mom is 77 years old, and we were on two different floors. They couldn't place us on the same floor, so I had to run down from my floor to help my mom out of her hotel room. Before all the firearms, the elevators take way too long. I will not be staying here again. I booked for 2 nights and couldn't check in until 4:00pm, and I left before my second night.

Yes

Yes

On our first night the toilet was stopped up, there was water leaking from behind the bathroom mirror, and a very apparent water leak causing the paint to weep down another wall. All three elevators broke down on a Saturday. We had to trek up and down 6 floors.

On our first night the toilet was stopped up, there was water leaking from behind the bathroom mirror, and a very apparent water leak causing the paint to weep down another wall. All three elevators broke down on a Saturday. We had to trek up and down 6 floors.

Wasn’t a fan of the 2 fire alarms having the exit outside but I get safety reasons. Also the elevators not working properly and having to wait 8-10 min to get up and down stairs was ridiculous

Wasn’t a fan of the 2 fire alarms having the exit outside but I get safety reasons. Also the elevators not working properly and having to wait 8-10 min to get up and down stairs was ridiculous

Beautiful town, comfortable roo.s, very nice shower

Beautiful town, comfortable roo.s, very nice shower

The stay was nice. Just minor things need to be addressed like the vents in bathroom very dusty. The bathroom sliding doors not properly assembled. I still enjoyed my stay, bedding was comfortable. Staff very nice upon check in. Breakfast was delicious.

The stay was nice. Just minor things need to be addressed like the vents in bathroom very dusty. The bathroom sliding doors not properly assembled. I still enjoyed my stay, bedding was comfortable. Staff very nice upon check in. Breakfast was delicious.

We did not enjoy our room at all. The AC unit was extremely, extremely loud to the point of waking us up out of our sleep each time it started up. Our last night we slept at a higher than comfortable temperature to keep the unit from kicking up so often so we wouldn’t wake up several times during the night. The mattress cover had large, dark stains and so did the lounge chair. The view, while very nice, was distracted by the massive amount of bird poop on the window. The water pressure in the shower was very low and almost useless. The shower floor was disgusting with visible dirt caked and stained into the shower floor. We had to put a towel down so to not touch the floor with our bare feet. Paint was chipping off all the walls, including in the elevator and there was a large drip stain on the door to adjoining room. The shower door did not properly close. The gap between the entry door and the floor was so wide it let the light from the hallway into the room so at night the room was never completely dark unless we laid a towel on the floor. All in all we felt very uncomfortable in our room and will not stay again until proper maintenance and upkeep are done and will not recommend the hotel to anyone either.

We did not enjoy our room at all. The AC unit was extremely, extremely loud to the point of waking us up out of our sleep each time it started up. Our last night we slept at a higher than comfortable temperature to keep the unit from kicking up so often so we wouldn’t wake up several times during the night. The mattress cover had large, dark stains and so did the lounge chair. The view, while very nice, was distracted by the massive amount of bird poop on the window. The water pressure in the shower was very low and almost useless. The shower floor was disgusting with visible dirt caked and stained into the shower floor. We had to put a towel down so to not touch the floor with our bare feet. Paint was chipping off all the walls, including in the elevator and there was a large drip stain on the door to adjoining room. The shower door did not properly close. The gap between the entry door and the floor was so wide it let the light from the hallway into the room so at night the room was never completely dark unless we laid a towel on the floor. All in all we felt very uncomfortable in our room and will not stay again until proper maintenance and upkeep are done and will not recommend the hotel to anyone either.

Outside pool area looks very inviting and will love to use it in the summer . Only one elevator working ,had to pay for parking $12 , and location had trash all around,WiFi only free for seven searches.

Outside pool area looks very inviting and will love to use it in the summer . Only one elevator working ,had to pay for parking $12 , and location had trash all around,WiFi only free for seven searches.

Clean room

Clean room

Room was clean, so was the lobby, beautiful view of the river

Room was clean, so was the lobby, beautiful view of the river

The staff was accommodating and the hotel was clean. They need to fix the elevators.

The staff was accommodating and the hotel was clean. They need to fix the elevators.

On arrival the hallway smelled like feces. I received a room that had a view of the highway to the left a bit of the water to the right. I paid for a water view room. I asked to be changed but wasn’t accommodated. The window curtains wouldn’t open on one side and the shower head didn’t work. I paid for two nights but only stayed one night.

On arrival the hallway smelled like feces. I received a room that had a view of the highway to the left a bit of the water to the right. I paid for a water view room. I asked to be changed but wasn’t accommodated. The window curtains wouldn’t open on one side and the shower head didn’t work. I paid for two nights but only stayed one night.

Love the location and the hotel

Love the location and the hotel

Great location. Close to Hampton University.

Great location. Close to Hampton University.

After my wife complained, we were moved to a second room, but it still had issues: a loose, unsafe electrical outlet, the same weak showers, and more damaged walls. For a property advertised as clean and inviting, this was far from acceptable. It felt like false advertising, and I would strongly caution other travelers to look elsewhere.

After my wife complained, we were moved to a second room, but it still had issues: a loose, unsafe electrical outlet, the same weak showers, and more damaged walls. For a property advertised as clean and inviting, this was far from acceptable. It felt like false advertising, and I would strongly caution other travelers to look elsewhere.

The young women at the bar was exceptional. Knowledgeable, personable and professional.

The young women at the bar was exceptional. Knowledgeable, personable and professional.

Great trip! The elevator was super slow and one wasn’t working but we still had a good experience.

Front desk staff were immediately helpful and friendly

I did not like the smell of weed in the bedroom when I walked in and the rooms had a musty smell, like there was water damage. Also not very clean

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Great location. On site parking. Dining in walking distance. Helpful staff. Clean rooms.

Convenient and clean hotel with parking near the University.

While the location was convenient for me, the property itself was average at best. The staff at the Desk tried their best, but overall not my greatest experience with a hotel. Everything seemed dirty, kind of used and abused. The parking garage elevators smelled like urine. My hotel room was only serviced two times out of the five nights I was there. Each time it wasn’t, I returned to find a do not disturb tag conveniently hanging on the handle that I know I did not leave. And my hotel room overall while it had an amazing view it wasn’t designed thoughtfully. The shower was difficult to use as it was piped in incorrectly. The floor of the shower was dirty and dingy and could use a good scrubbing with some bleach.There was no counter space for a lady to do what she needed to do for make up or hair. The walls were sloppy dinged often marked with scuffs scratches cracks. I don’t think it was a good value for the price. Definitely not up to the standard I expect from a Hilton hotel.

Disappointed with pool area.

Super nice staff friendly clean stay

From beginning to end of stay, less than acceptable service & accomodations.

I was welcomed at late check-in with a smile and prompt service, after a long travel day. Front desk staff, Natasha was courteous, pleasant, and very helpful to me and my family. Our room had a great view of the waterfront and that was a treat for us. I will definitely stay here again! Thanks Natasha, you’re the best!

TV nice size. The one chair had stains on it ugh. Also many spill stains on upholstery in the lobby furniture. Elevator antiquated and super slow. This hotel is long overdue for remodeling, wonder why it hasn’t been done!

Room was not clean when I went into room. Trash and towels and bed was not made. Lady at the front said the breakfast was at a certain time and I paid for it and then when I went down they said there’s an event so it’s closed. So I paid for nothing. The air conditioner made a clicking noise all night so I didn’t get good sleep at all.

I paid for the room on Expedia and they charge my CC for the room, so paying twice, I had to call to get a refund, been several days since I called and still no refund, I’ll call again today. Dukes and Boots was going on a couple blocks away, not my type of crowd. Lots of noise at midnight. Room was clean, but the rest of the hotel was not. Not sure if something was wrong with the elevators, but it took 5 minutes for the elevator to come. Tried just walking down the stairs and you cannot even take the stairs to the first floor with out setting an alarm off. I walked down from the 3rd floor, saw the warning sign on the door, walked back up the the 2nd floor to ride the elevator to the 1st, I was not happy. I will not be staying here again…

The bathroom door was broken mirror cracked. Shower doors rusted at the boot on. Shower head was broken. Large gap underneath the door to the room. Breakfast buffet wasn’t good.

Property needs major updates and enhanced maintenance ...only one elevator working ...shower faucets not working properly ...barely satisfactory cleanliness ...stayed there many times before not the same ...not sure if I would stay there again.

The property did not meet expectations for cleanness. The bathroom needed a full cleaning, the elevator was operating so slowly that we had to take the utility elevator in the back, and we found some sort of bug in the room that we had to kill

This hotel is like a forgotten place. The place is old and needs a lot of work. It's the simple things like having the light switch where you can easily find it, or putting the towels in the bathroom instead of the cabinet under the television.

Not enough towels in room. Body wash missing from room. Sent up shampoo instead of body wash. No running cold water in shower. Only scalding hot water. Tub faucets not easy to use. Bathroom door came off hinge. Not able to close properly for privacy. And, I can't even get into the dining experience which had us waiting over an hour for our dinner. Overall disappointing experience. And, I brought along family who were in the room next door and also had horrible experience. I was dropping my granddaughter off at college & our Hilton stay won't be a good memory, to say the least. I'd ask to actually be fully refunded for my stay, if I could. Actually, I am asking. I'd like a full refund. Soraida Quinones

Very Art deco and updated.

It was ok

The AC was set at auto but when it turned off and on it tended to make a loud banging sound. I went to the front desk to ask them to look into it and no one showed up.

Sea views

Unfortunately the elevators were out of service. The staff was extremely patient and

We love the convenient location to Hampton University! Has great potential. Could use a little upgrading. Noisy air conditioner was aggravating- interrupted sleep.

We’re outside due to a fire alarm, and the amount of noise within my first hour of check-in—combined with the lack of security—was extremely frustrating and unprofessional. No Ac. Bed sheet had a mark

The elevators need to be replaced.

The shower in my room didnt have a lot of pressure and the bathroom door wouldnt close all the way. Plus the elevators in the hotel and parking lot feel like they are going to break on you.

Building stunning, pool closed with no sign of workers, restaurant usually closed, elevators slow as molasses,stairwells filthy, ice machines on floors not working, walls/ceilings of beautiful view waterfront room buckling, air conditioning sounded like a helicopter- buildings beauty is only skin deep.Marina gorgeous

Was a good stay, liked the surrounding area

Terribly dirty. Mildew smell throughout. One elevator worked. All trash cans in public spaces were over flowing. Elevator in parking garage broke and had to pry the door open and climb the flights of steps to get car.

The hotel was very nice and the was so so comfortable. However, the pool was not working, the water pressure was low because the hotel was fully booked and only one elevator was working. So, when we were all checking out, it was a very long process to get downstairs with all of our luggage. Although, I must say that the staff that morning held it down with so professionalism, I did not see anyone upset with them. Mainly, because it was not their fault. They just happened to be the associates that were working that morning.

sadly, pool was closed for maintenance

Then once I received my room, it was dirty. They only had two working elevators when we arrived, so there was a line. By the time we went out, had dinner and returned, it was down to one working elevator, in a hotel with nine floors. Their were stains on the ONLY chair that was in the room, the barn style doors on the did not work properly, one of the brackets on the floor, turned slightly, making it so I could only open one side. The ceiling had a terrible patch job done, that almost spread across the whole room. The carpet had food crumbs all around the room. The table next to the bed was not screwed down so it came off when I touched it. The hand held shower head was not attached to the water line correctly, so when I picked it up, the line fell to the floor. The mattress in both beds were sagging on all sides. So if you slept on your side , you risk falling off. The hotel could be nice, it just need some work. Again the staff was very friendly but perhaps they are under staffed on the cleaning side. And could possibly use some experienced, maintenance men, who could repair things properly. While they cannot predict things like the elevator breaking, they could have had the third elevator working before hand.

Wonderful accommodations with an excellent staff! Room was clean and comfortable!

Natasha was a great customer service rep that made the check in very quick and easy. I have no complaints

I’ve stayed her several times this year. This visit will be my last. The shower nozzle was broken and we had to be moved to another room very late. The toilet didn’t flush properly. It’s extremely noisy! The front desk staff isn’t always the friendliest.

The staff was very professional, however, the swimming pool was out of service as well as the only having one elevator in service out of three.

Unfortunately, our stay at the Hilton in Hampton, VA was disappointing. Upon arrival, we inquired about the pool only to be told it was out of order and unavailable to guests—something that had not been mentioned prior to booking. The elevators were extremely slow and appeared to be in poor condition. The entire hotel, including the rooms, felt tired and worn, in need of significant updates. Surprisingly, even complimentary coffee was not offered in the morning. Overall, the experience did not meet the standards we expect from Hilton, and we would not return.

The room I had was cozy with warm wooden accents, a big window that offered an impressive view of downtown Hampton and the nearby marina! I even liked the monster sized TV with a personalized welcome message on the screen! They text you to ask if you need anything, which is very nice. I had a very nice experience there, and plan on making another visit!

The Tapestry is situated in a beautiful location and is just as stunning on the inside. From the front desk to the restaurant and bar staff, everyone was incredibly personable and welcoming — they truly made the stay feel special! There were a couple of small things that could be improved. The elevators were a bit slow, but they got us where we needed to go. Our room could’ve used a little more attention to detail with cleaning — particularly the bedframe. The air conditioner wasn’t the strongest, but the room itself was spacious and the view was absolutely breathtaking. Despite the minor issues, I will definitely book this hotel again. The heart of this place — its people and atmosphere — made it a memorable and worthwhile stay.

Very nice the was great

I loved the hotel, the staff, the view- everyone was so nice and welcoming, we’ll definitely come back!

I've stayed here a few times, but each time the rooms look more and more rundown. Holes in walls, dirty rug. Some staff is nice, while others are useless. And, pool was not available on this most recent stay which was disappointing.

Room very nice , but can’t sleep because you can hear everything between room to room and in the hallway. Pool close and empty , very sad because the pool area look nice but it was abandoned.

Their breakfast was goo. Everyone was very nice. Had a comfortable stay.

I slept in a room number 904 beautiful room but i was met with the ac not

The walk away from the garage to the property felt unsafe. Outdated elevator, there is one microwave in the lobby but none in the rooms. Ac wasn't working in the first room but it was a quick switch to another. Partial Waterview, it wasn't what was expected and the pool was closed.

Pool closed no notification. Elevators very slow 10 or more minutes to wait and 1 only worked regularly.

The view from our room was lovely. The place was very clean and the staff so kind and friendly. Just didn’t get a higher rating cause only 1 elevator was working, the pool was not open, and our window leaked cause of a giant storm one night. Also, the parking garage is not attached. So, I wish I had known that. But for the price and cleanliness I would stay again.

Beautiful place, good breakfast. Fabulous staff. Pool being repaired but otherwise wonderful.

DIRTY DIRTY DIRTY FILTHY PLEASE AVOID STAYING HERE AT ALL COST

Great property, will stay again. My only negatives: only one elevator worked and the pool was closed. Hoping these are fixed soon.

It met our needs, provided comfort and amenities needed for our trip. I would book it again.

Location is great, walking distance to Air & Space Museum and the Boat Tours. The decor and fixtures need a bit of an update, not true to the Hilton brand, very cheap, and in need of improvement.

However, there were several things that could have been better. There was no shampoo in the bathroom, and despite trying to call the front desk multiple times, no one ever answered. Speaking of the front desk, the check-in experience was disappointing—the lady working there didn’t greet us, wasn’t friendly, and gave the impression that we were bothering her. She seemed to be the only one working at the time. A big letdown was finding out the pool was not operational, which we were only told about the night before our arrival. That was a deal breaker for us, as it was one of the main reasons we chose the hotel. Additionally, the bar area was overcrowded, and there was a private event in the dining room, making it very loud and uncomfortable. On a brighter note, the lady working at the bar was lovely, and the food was actually very good. But the hotel itself feels outdated—especially the elevators, which were old and honestly a bit scary in the way they operated. Overall, the stay had some nice moments, but there are definitely a few things that need improvement to make it worth returning.

Not at this time

The pool was closed and so was the rooftop bar.

Great property, the staff was amazing…. Elevators was out and first room smelled like sewer

Great

The food was great.

The bathroom was dirty and the shower faucets were very difficult to operate. This hotel need to be renovated very badly. The high cost of one night should ensure that this facility is in pristine condition, and this was a huge disappointment.

This Hilton is exceptional. Loved every minute we were there!

ABSOLUTELY PERFECT LOCATION AND VIEW.

Floor broken in room. Paint and drywall chipping on the wall. Hair in the shower and just not what you’d expect from a Hilton property over 300 a night.

Very nice property

What I expexted

The only chair in the room was an interesting-looking round "chair and a half" that had a stained seat cushion. The shower was weird in that once it got hot, you couldn't lower the temperature. So once it got hot, you had to dance your way in and out of the water so as not to get burned. Very odd and borderline dangerous....

First I want to start with the positives…the staff was super friends and helpful. The beds/pillows were extremely comfortable and once I fell asleep…I slept good. Ok, the bad. I don’t know how are the rooms are but I reserved two rooms and both were the same. They are falling apart. The ceiling in the bathrooms are falling down, the showers appeared clean visually but stunk like mildew, and just the details of the places aren’t being taken care of. I notice things like sloppy paint jobs over half an outlet cover and busted tiles in the foyer area. Basically, it’s just not being taken care of. My kids and I were excited to utilize the pool, however, two out of the three evenings (4-10pm) they were privately booked! Our last night there, when the party was leaving, the group decided to walk out the front where the fire truck was and was screaming and hollering and twerking all over the fire truck (I’m not making this up). My son went to his car out in the parking deck and was approached by two men repeatedly asking if they could tint his windows? This place and the area is not family friendly. Found out once down there that they are shutting all beaches down at 8pm due to crime. Just something to keep in mind.

Wonderful view of the marina and friendly staff.

My husband and I stay at this hotel from time to time because my sisters live in Hampton so after visiting with my sisters we take a couple days for ourselves. Carolyn at the cocktail bar was amazing!!! She really knows her stuff and we had so much fun we her. The inside bartender (sorry I do not remember her name) was really cool as well. Thank you ladies we had a great 4th of July weekend!🤗

Service was mediocre, staff wasnt overly friendly, not fast and some didn't know what was going on. The elevators were slow and occasionally took you to your floor, door didnt open, then went to another floor. Room was small but fairly comfortable. Windows couldve been cleaner to enjoy our water view that had a huge parking garage in front of it. Overall an okay stay, probably wouldn't go back.

Dana and Tasha, Bartender were amazing. First night was great other than a big crack in our window on 3rd floor and no ice machines working. 2nd day. We were kicked out of the pool area although we explained we had a room here and paid for our stay. The elevators were broken. Our AC stopped working. We went and sat at bar with Tasha who clarified and said we most definitely were allowed into pool area. 3rd day. Elevators and ice machines broke. Are from restaurant the potato’s in the Nothing but shrimp pot were very hard and the pot had no flavor. As we sat at bar this night 5 people complained over their food. Again, Tasha was great!! And, tried to rectify. As a very experienced and frequent traveler this was not a great experience. Other than our bar time with Tasha. Kudos to Tasha for trying as the bartender to make-up for the misleading and handling of the entire hotel and stay.

Perfect place to stay!!! From the staff, to the cleanliness, the decor, things to do that were within walking distance as well as restaurants, live band, roof top pool (although we did not attend). We will most definitely visit here again.

I’ve stayed 7 yrs. ago I stayed at this property the experience was great. Now I was very disappointed the property the bathroom door was broken, lamp was broken, tear on the headboard. Bathroom not throughly clean. I express my concerns to the front desk. Breakfast was horrible was not replacing quick enough. Will not be staying there again.

We had reserved a King Suite on the 9th floor with a water view. Upon check in, the temperature was 82 degrees and the A/C was not working. We were placed in a King Suite on the 2nd floor without a good view but the A/C worked. The 2nd floor room was at a lower cost but we received no price adjustment for the difference. The facility seems to lack in updating and maintenance .

The food and the views were the best part ! Love the menu and the privacy will be coming back

Great place to stay

I had a horrific stay. I will never stay here again in life.

The food in the bar area was excellent and customer service was good. I would return, just would choose a lower floor. We could not take the stairs to the 9th floor.

Soon as my husband and I got there to check in from our 2 1/2 hour drive , they told me at the front desk that my room had been cancelled because I used a 3rd party booking. I have never had this issue anywhere else. I showed my reservation and it was cheaper than what they had me pay even though he stated it was cheaper they still charge me a price that was higher and no one knows why my reservation was canceled.

Only on elevator working had to use service elevator. Elevator out of order in parking deck had to use stairs in 90⁰ heat

Smell bad in first floor

My stay overall was great, my main concern was about access to the elevators.

Excellent

Front desk great customer service. Bar-Ms. Tasha (Keep up the awesome service) you out did yourself. This lady is kind as well as very patient. Our little group loved her. Kendrick was keeping things decent and maintenence was working hard My shrimp and fries were delicious. Great job.. Take care and we're already working on a re-visit!! Linda Farrow (405)

Love the ocean view at breakfast buffet. Beautiful leather head boards . Didn’t like no microwave and one elevator working . It was a big deal the sliding bathroom doors where off track no privacy.

The elevator is VERY slow and there isn't easy staircase as an option.

Everything was perfect besides housekeeping need to do better in cleaning of the bathroom.

Really enjoyed my time at this establishment. Rooms were clean bed was comfortable only draw back i didn t see a micowave. Other than that our stay was wonderful amd we will be making a repeat visit.