Extended Stay America Suites Hampton Coliseum

No comment everything was fine.

Breakfast was not accuratly described. Muffins were stale, and no fresh coffee. They expected a tip, but they did not do any room service in my room.

Exceptional

Room was clean. Furniture a.little worn need upgrading. Overall the room was liveable and quiet.

Accessibility Smells food because people don’t use the kitchen fan

Good location to stay!!!!

This property meets minimum standards for habitation. There is never not the smell of marijuana being smoked somewhere on the property. The appliances in my room did appear to be new and worked well. The bed was worn out, but the sheets were clean. The walls were scarred and needed to be repainted when I moved the television set for better viewing. There was an old children’s cookie underneath the stand, and although I didn’t see any rodents or roaches if this is going to be the standard of cleanings, they will soon be there.

Staff members are amazing, could be more updated/ renovated. Still has a smell of smoke in the carpets and the trimming in showers need done as well as cabinets but Staff tries their hardest to make you as comfortable as possible. Thank you all :)

Hotel smelled like dirty pets, pee was on the floor, pet hair was in the sheets

Pleasant

It’s just a great place to stay

Customer service was A1!

The staff was excellent, very attentive and willing to help during my short stay. Good value for the price. They were going through some remodeling and scheduled room inspections, yet it did not affect my stay. Would return.

The staff was excellent, very attentive and willing to help during my short stay. Good value for the price. They were going through some remodeling and scheduled room inspections, yet it did not affect my stay. Would return.

Stayed two days and was impressed with the courteous and professional service I received from all of the staff.

Booked a stay for May 22-25th. Booked in hotels.com minimum check age is 18years of age. When I arrived front desk refused me a room and said minimum age for check in is 21 years of age. The website states minimum check in is 18 years of age. The hotel refuse to honor the room they sold me. It gets better they refuse to refund my money. This is absolutely a deciptive practice of the hotel to take advantage consumer under 21 years of age. Filling a complaint with Office of the Attorney General of Virginia for deceptive practices.Hotel responded on Google offered and apology, but still isnt offering to refund the money even though the check in policy is error is there fault. Spent over 4 hours between the hotel and hotels.com just to get no where.

The room had a funky smell to the point I needed to go out and buy candles to make the room smell better enough to stay in. The building smelled pretty off and weird as well. The shower had little to no water pressure either. I wasn’t offered anything, refund or compensation when i mentioned it either. 1/5 stars.

Stayed here to walk to the Master P concert at the coliseum. The perfect place for a very pleasant experience. The staff were extremely friendly and the rooms were clean! Who’s coming to the coliseum next? I’ll be back!

The smoke smell in the room and loud dogs barking

The room and staff was friendly clean hallways and rooms The smoke smell in the room and loud dogs barking

Clean Room, Staff was fine, Breakfast was a grab go type ordeal, Kitchen ok 1 burner didn't work to well, quiet location, and plenty of restaurants in the area.

Good

Pleasant

Staff is friendly however the place is a dump.

My door did not lock. It was very unsafe. I checked out the next morning.

Best part was checking out I was so happy to leave.

This wasn't my best experience and i expected more from a Marriott hotel. The room was clean, the breakfast was suitable, but the door to come into the bldg where my room was located was broken so i had to keep walking around the whole bldg. The dryers in the laundry room didn't work so i had to hang my wet clothes around the room for them to dry and guest services were absolutely no help at all. I was unable to use the dishwasher, the toilet would get stuck and start running and parking was horrible after 8pm.

Great! Nothing

Nothing

Exceptional

It got the job done

The young lady that checked me in was awesome. The service was excellent & on point. Her Name begins with an N. I don’t want to miss pronounce it. But she was the best hostess I’ve had ever.

Needs updating and the whole place has a awful smell

Needs updating and the whole place has a awful smell

Clean great customer service will return go over and over Everything

Clean great customer service will return go over and over Everything

Exceptional

Ok

This extended America is clean respectful hotel to stay in , great staff.

I love it

Exceptional

The staff has exceptional customer service, they where informative, kind and awesome people.

The staff has exceptional customer service, they where informative, kind and awesome people.

The rooms were nice

I didn't like that there was barely any service for it to be an extended stay. I had to basically do everything myself. It was basically just an apartment. They didnt even provide the dishes in the room I had to keep going up and down to the lobby even for the towels. I had to buy cleaning products to clean. It was just a lot. They said they provide breakfast but no. Just muffins so I actually had to go get groceries to cook. I have epilepsy I thought that was true. It was just a lot. Not a place I want to stay again.

I liked the fact that there was a kitchen I didn't like that there was barely any service for it to be an extended stay. I had to basically do everything myself. It was basically just an apartment. They didnt even provide the dishes in the room I had to keep going up and down to the lobby even for the towels. I had to buy cleaning products to clean. It was just a lot. They said they provide breakfast but no. Just muffins so I actually had to go get groceries to cook. I have epilepsy I thought that was true. It was just a lot. Not a place I want to stay again.

Exceptional

Exceptional

The customer service was great ? and the hotel was quiet and clean and everybody was so friendly and loving ! Just the wifi was slow and the neighbor smoking in their bathroom that's all I smell when I got up in the morning I was mad about that but other than that it was decent

The customer service was great Just the wifi was slow and the neighbor smoking in their bathroom that's all I smell when I got up in the morning I was mad about that but other than that it was decent

The wifi sucks and who pays for wifi the rooms are already expensive ? and the smell of the room smelling like smoke . We had to keep the windows open every night

Great breakfast

The location was good. I didn't like that their was a trash room. Trash was not picked up daily so their was a trash room to put trash and the smell was unbearable. I did not like the fact that if I needed kitchenware, I had to go to the front desk and they would put some together while I waited. I did not like that their was no ice machine in the building. Their was no outlets or USB ports by the bed to plug in our phones for charging. The carpet was outdated and worn out in some places. My room was a non smoking room but had the smell of smoke. (The lady behind the desk did offer to give me another room but I chose to stay)

The room was ok until the room beside me starting to fight and slamming the walls all night I called to desk and they didn’t do anything about it then the lady tells me she will comp the room for next day and she lied and charged me for it I’m truly upset

No gym or breakfast even though it says on the go breakfast. The person who checked us in wasn’t the nicest and had to wait about a hour to check in as there was no one at the front desk until then. But rest of the staff was super friendly.

No

Everything was in good condition. Water pressure is low in shower but thats nothing, the A/C unit worked excellent. That is a Big Plus in My book, Overall it was a good hotel for a good Price

Its was great

Rooms were clean, kitchen kits were convenient from front desk. Front desk staff was super friendly.

The property was good as a last minute option. Staff was excellent the property is dated but sufficient and we were warm and cool as needed. No complaints.

The property was good as a last minute option. Staff was excellent the property is dated but sufficient and we were warm and cool as needed. No complaints.

Shower didn't work and they said they'll let me use the shower across the hall this is while I'm nude with shaving cream on my head oh they offer me a 10% discount on the room

Shower didn't work and they said they'll let me use the shower across the hall this is while I'm nude with shaving cream on my head oh they offer me a 10% discount on the room

N/A

Front desk staff was very helpful. They tried very hard to work around the ridiculous early check in fee and they went above and beyond to even recommend other hotels to try. This is not a hotel; it's subsidized housing. Very seedy element of people going in and out. I arrived at 6am and tried to get an early checkin, which I fully expected there to be a charge for, however, they tried to charge me $151 for early check in, when the nightly rate was only $86! That's a total scam and the 2nd reason I canceled my reservation and went elsewhere. The first reason was the seedy element of people.

What I 8

What I 8

What I expected

What I expected

Good room

Good room

Goods

Goods

location poorest of all of the ESA units I have used! looked VERY understaffed!

The location and staff was really nice The dirty carpet on the floor and musky smell of the room I pay 365 a night i expect a decent place to sleep. But staff was really nice.

Everything was smooth plus great customer service

Everything was smooth plus great customer service

The cleanliness of my room and the friendly staff. Love Mrs Paula who was so sweet and pleasant! She even called to check on me after my check in. Never had that happen anywhere I’ve stayed. She’s awesome! Needs a little upgrading but it wasn’t too bad.

The only 2 things I like about the property were the ladies Paula and I can’t remember the other lady name but she has locs, they were really nice and helpful especially Paula. Oh and the property is literally close to everything you can think of, I even walked to the coliseum which was the whole purpose for my stay. Oh my goodness the entire hotel, as soon as you walk in it stinks and looks dirty. The room was funky as well refrigerated was filthy on the outside, out of date I mean it just looks like a trap hotel if I’m being honest. I made sure I sanitized everything before I put anything down. Definitely false advertising, I want half of my money backkkkk, just know that if I ever go back to Hampton I will neverrrrr stay there again I don’t care if they say that it’s FREE!!! They even ran out of toilet paper smh I’m glad I always keep stuff in car. Oh and they also ran out of cups for their “grab and go bar” smh the hotel is just straight trash, I thought bc it was so close to the coliseum it would be like that but boy was I wrong smh I guess the hotels were so much bc of that exact reason but it’s definitely not worth it!

Nothing This place is a piece of crap!!!!! I fact when I was outside at the back door, there was dog shit every where. My smelled terrible. Make they don’t put you in an animal friendly room.

The shower was the worst shower I’ve ever experienced in my life, it was like taking a shower with the last 3 drops of a water bottle. Hair on the floors and in the tub. No comforter, and 2 towels I had to keep returning in order to get new ones cause “there’s no housekeeping”

The shower was the worst shower I’ve ever experienced in my life, it was like taking a shower with the last 3 drops of a water bottle. Hair on the floors and in the tub. No comforter, and 2 towels I had to keep returning in order to get new ones cause “there’s no housekeeping”

For breakfast they only coffee and tea. Off brand muffins and a granola. Some staff members of the front office are ok and it’s 2 that are the rudest.

For breakfast they only coffee and tea. Off brand muffins and a granola. Some staff members of the front office are ok and it’s 2 that are the rudest.

I have stayed at this hotel twice this year and each time I have enjoyed my stay. The staff on both occasions have been very friendly and welcoming. The hotel is quiet and I although I'm usually out late due to a concert or dinner I love how the doors are locked at a certain time and you have to call to get in. Even when you call you are let in almost immediately. Whener I'm in the area I will stay here again.

I have stayed at this hotel twice this year and each time I have enjoyed my stay. The staff on both occasions have been very friendly and welcoming. The hotel is quiet and I although I'm usually out late due to a concert or dinner I love how the doors are locked at a certain time and you have to call to get in. Even when you call you are let in almost immediately. Whener I'm in the area I will stay here again.

The location was near the Hampton Coliseum, which is good, but there are limited amount of parking spaces due to other hotels in the area

People loitering outside made me feel unsafe. We stayed the night because it was late but then checked out and went elsewhere and had those 2 nights refunded

People loitering outside made me feel unsafe. We stayed the night because it was late but then checked out and went elsewhere and had those 2 nights refunded

The staff was curteous, particularly Nesha. The kitchenette in the room is a big bonus, and the room was spacious.

The staff was curteous, particularly Nesha. The kitchenette in the room is a big bonus, and the room was spacious.

Great

Great

Overall positive stay. Rooms very clean. Staff super friendly. I would recommend this to a friend.

Overall positive stay. Rooms very clean. Staff super friendly. I would recommend this to a friend.

Everything, its nasty and stinks. There's mold in the bathroom showers . Very disappointed

The carpet has worn holes in it. There are NO dishes; the cupboards are bare. This is an extended stay hotel! I changed rooms because the first one smelled like cigarette smoke even though the staff had propped the window open. The second room wasn’t much better. I do not recommend anyone staying here.

The carpet has worn holes in it. There are NO dishes; the cupboards are bare. This is an extended stay hotel! I changed rooms because the first one smelled like cigarette smoke even though the staff had propped the window open. The second room wasn’t much better. I do not recommend anyone staying here.

The staff was very friendly and pleasant. The main issue was cleanliness. There was hair on the hand towel and counter in the bathroom. That just made everything else feel not so clean. Also, the deadbolt was not able to lock on the door.

The staff was very friendly and pleasant. The main issue was cleanliness. There was hair on the hand towel and counter in the bathroom. That just made everything else feel not so clean. Also, the deadbolt was not able to lock on the door.

Nothing both stays was terrible and then l was told l threaten someone from the staff and l never talked too anyone at all. The one person l was talking to was Cassy Nobody came and checked to see if we needed anything. U have employees that don't know how to do their jobs correctly.no customer service skills no one but Cassy

The room was ok, staff was great!! people hanging around questionable. price was good.

The room was ok, staff was great!! people hanging around questionable. price was good.

This property is dirty and outdated. My bedsheets had a pair of used socks laying in it. The shower was moldy. The kitchen didn’t have any plates, cups, cookware, utensils. The front desk told us they were sold out of kitchen ware. The area around the hotel feels unsafe too. Would not recommend!!

This property is dirty and outdated. My bedsheets had a pair of used socks laying in it. The shower was moldy. The kitchen didn’t have any plates, cups, cookware, utensils. The front desk told us they were sold out of kitchen ware. The area around the hotel feels unsafe too. Would not recommend!!

This was the most disgusting hotel I have ever stayed at, had there been any other available places to stay we would have left

This was the most disgusting hotel I have ever stayed at, had there been any other available places to stay we would have left

This is a terrible property, and it should not be listed with Expedia. It is dirty and run down. The carpets are absolutely filthy, countertops had holes and stains, and the bed was the most uncomfortable I’ve ever slept on in a hotel. Obviously would never return.

This is a terrible property, and it should not be listed with Expedia. It is dirty and run down. The carpets are absolutely filthy, countertops had holes and stains, and the bed was the most uncomfortable I’ve ever slept on in a hotel. Obviously would never return.

this was a good property for its price. i got the room last minute but it was decent. it was clean and the staff was very friendly. i found a baby spider in the bathroom on my last day there but there were no bugs or anything otherwise

this was a good property for its price. i got the room last minute but it was decent. it was clean and the staff was very friendly. i found a baby spider in the bathroom on my last day there but there were no bugs or anything otherwise

Staff was very friendly. Regular police patrolling the area. Could use a little minor maintenance (chain lock on my door was broken). Water to entire facility was shut off one morning without warning for approx. 90 minutes starting about 9 am - would have been really annoying if I was in the shower.

Staff was very friendly. Regular police patrolling the area. Could use a little minor maintenance (chain lock on my door was broken). Water to entire facility was shut off one morning without warning for approx. 90 minutes starting about 9 am - would have been really annoying if I was in the shower.

When we got there, the lady at The registration desk, said that we got the last room available and it might not be too clean. She went to check it and said it was OK. It was not. I’m in the process of getting a refund right now. I did not stay there.

When we got there, the lady at The registration desk, said that we got the last room available and it might not be too clean. She went to check it and said it was OK. It was not. I’m in the process of getting a refund right now. I did not stay there.

The carpet. Me and my partner could bare to sleep in that. They upgraded our room for free, the upgrade was better but everything was old in there. The hallways had a funky smell to them. Thank goodness the staff was nice that’s the only good thing I really can say about it.

The carpet. Me and my partner could bare to sleep in that. They upgraded our room for free, the upgrade was better but everything was old in there. The hallways had a funky smell to them. Thank goodness the staff was nice that’s the only good thing I really can say about it.

Rooms incredibly shabby. No bathtub plug for bathing. Formica countertops stained & nicked. Switched rooms due to broken flatscreen-video went ignored by staff member who then flippantly was ‘being helpful’ by offering a new room while blatantly ignoring video. Beds comfy with clean linens. I had mistakenly booked a non refundable 2nd night before encountering the shamefully inhospitable behavior of the staff member and having to switch rooms.

Rooms incredibly shabby. No bathtub plug for bathing. Formica countertops stained & nicked. Switched rooms due to broken flatscreen-video went ignored by staff member who then flippantly was ‘being helpful’ by offering a new room while blatantly ignoring video. Beds comfy with clean linens. I had mistakenly booked a non refundable 2nd night before encountering the shamefully inhospitable behavior of the staff member and having to switch rooms.

Room floor was very dirty with hair everywhere. I used a swiffer jet mop, and the pad was black when finished. The Bathroom door handle falling off. Hallway carpet very dirty.

Room floor was very dirty with hair everywhere. I used a swiffer jet mop, and the pad was black when finished. The Bathroom door handle falling off. Hallway carpet very dirty.

Forcthe most part its very quiet

Forcthe most part its very quiet

All staff was great they even called your room to make sure things are all good in your room. I will definitely use this for business again every time I travel this way.

All staff was great they even called your room to make sure things are all good in your room. I will definitely use this for business again every time I travel this way.

The positives: The location of this Extended Stay America is excellent, in proximity to the Hampton Coliseum area. The staff were very friendly and accommodating. The AC unit in the room worked great and was not very loud. The bed was comfortable. The negatives: The lobby was small, unappealing, and looked dirty. Walls and floors throughout the building were scarred, marked, and dirty. The elevator was dirty, noisy, and moved awkwardly. The air in our room was damp, the bedsheets felt damp. (Running the AC with the covers pulled back for a few hours fixed this.) Like the hallway carpets, the room carpet looked well worn and stained. The television was small. The bathroom was clean, but everything appeared outdated and overused. Overall, the stay made us cringe and say "Never again."

The positives: The location of this Extended Stay America is excellent, in proximity to the Hampton Coliseum area. The staff were very friendly and accommodating. The AC unit in the room worked great and was not very loud. The bed was comfortable. The negatives: The lobby was small, unappealing, and looked dirty. Walls and floors throughout the building were scarred, marked, and dirty. The elevator was dirty, noisy, and moved awkwardly. The air in our room was damp, the bedsheets felt damp. (Running the AC with the covers pulled back for a few hours fixed this.) Like the hallway carpets, the room carpet looked well worn and stained. The television was small. The bathroom was clean, but everything appeared outdated and overused. Overall, the stay made us cringe and say "Never again."

What really stood out is how fast the changed the room because my daughter who is autistic was uncomfortable

What really stood out is how fast the changed the room because my daughter who is autistic was uncomfortable

Substandard conditions. Poor maintenance. Water problems.

Substandard conditions. Poor maintenance. Water problems.

Clean facilities and very courteous staff and management!

Clean facilities and very courteous staff and management!

The pic of room showed a full stove and oven, it didn't have one. We were given a room with a broken cooktop. We demanded another room in which we got, only to have someone try to enter our room at 1 am. The counter person claimed she accidentally given a key to our room to someone the later that morning said it was her doing room checks. So the second night I rented we barely slept and left 7 hours before check out. The areas around the facility is scetchy and you don't feel safe walking around. Not a good place to stay

The pic of room showed a full stove and oven, it didn't have one. We were given a room with a broken cooktop. We demanded another room in which we got, only to have someone try to enter our room at 1 am. The counter person claimed she accidentally given a key to our room to someone the later that morning said it was her doing room checks. So the second night I rented we barely slept and left 7 hours before check out. The areas around the facility is scetchy and you don't feel safe walking around. Not a good place to stay

This property was falling apart and stains on carpet. Kitchenette had peeling counter tops and rust on refrigerator. Electrical outlets were broken off.

This property was falling apart and stains on carpet. Kitchenette had peeling counter tops and rust on refrigerator. Electrical outlets were broken off.

There was a problem with my reservation, and the staff did not offer any resolution. I had to figure out what to do on my own. I ended up going to another hotel.

There was a problem with my reservation, and the staff did not offer any resolution. I had to figure out what to do on my own. I ended up going to another hotel.

I wouldn't stay there again

I wouldn't stay there again

The hotel was secluded which was good. The staff were very nice and the room was clean. No issues during our stay.

The hotel was secluded which was good. The staff were very nice and the room was clean. No issues during our stay.

Everything was good

Everything was good

I love the staff because they were friendly and kind. If l needed anything, they were willing to give it to me, such as toothpaste and brush, and toilet paper. I dislike l had to leave early because of an emergency.

I love the staff because they were friendly and kind. If l needed anything, they were willing to give it to me, such as toothpaste and brush, and toilet paper. I dislike l had to leave early because of an emergency.

Good for what I paid.

Good for what I paid.

No comments

No comments

The staff were friendly, professional, and took good care of me.

The staff were friendly, professional, and took good care of me.

I had to request for things for an extend stay .. like the pots. And there were no cutleries or plates. The are was also dirty.

I had to request for things for an extend stay .. like the pots. And there were no cutleries or plates. The are was also dirty.

Should have some options like a stick vending room or atorr

Should have some options like a stick vending room or atorr

it was nice and clean

it was nice and clean

Room was clean however did have a musty odor. Shower valve on the tub didnt work so i had to take a bath but that was fine, told the desk at checkout. Friendly staff

Room was clean however did have a musty odor. Shower valve on the tub didnt work so i had to take a bath but that was fine, told the desk at checkout. Friendly staff

Entrance door was dirty - had to request coffee maker and coffee at front desk. At check in it was stated that coffee and danish would be available and that was not available - we checked out at 10:30 am. Baseboards filthy. Would not recommend. Staff was very nice and polite but the building needs work - renovation.

Entrance door was dirty - had to request coffee maker and coffee at front desk. At check in it was stated that coffee and danish would be available and that was not available - we checked out at 10:30 am. Baseboards filthy. Would not recommend. Staff was very nice and polite but the building needs work - renovation.

Overall, the workers were nice and friendly. We were in a budget, and for what we paid it was fine. HOWEVER, the female genitalia print marked in bodily fluids on the computer chair in the room was where I drew the line. I wasn’t expecting perfection, but at least a reasonably clean space. Also, use heightened awareness regarding the outside hotel environment.

Overall, the workers were nice and friendly. We were in a budget, and for what we paid it was fine. HOWEVER, the female genitalia print marked in bodily fluids on the computer chair in the room was where I drew the line. I wasn’t expecting perfection, but at least a reasonably clean space. Also, use heightened awareness regarding the outside hotel environment.

Quiet and peaceful

Quiet and peaceful

Safe and quiet clean

Safe and quiet clean

Quite and safe

Quite and safe

I had to drive completely around the entire building, at night, to find where the entrance to the Lobby was, and then there was no available parking near the entrance to check-in, so l had to drive around the corner of the building to park, which made me uneasy as there were three males hanging out in the parking lot. I was disappointed that there was some bits of something in the bathtub when l ran the water to pre-rinse it, but mire surprised when l saw blackhair floating up the drain. Also, the big kitchen had no plates, cutlery or coffee maker, but there was a sign in the kitchen stating that you could request them from the front desk. The people at the front desk were easily accessible both when l checked in and checked out. The room was quiet, and AC worked well and was quieter than most units at other hotels l’ve been in. The dressers were worn (chipped and stained in the drawers), but the beds were fine (a bit too firm to my liking) and the sitting chair was in good shape too. Closet was huge! It was well stocked with towels and bathroom supplies, but one towel had black flecks on it (it was sittingbon the bathroom counter). The carpets needed to be replaced both in the room and hallways as they were worn and stained. Overall, I think in the future l will pay more to stay elsewhere.

I had to drive completely around the entire building, at night, to find where the entrance to the Lobby was, and then there was no available parking near the entrance to check-in, so l had to drive around the corner of the building to park, which made me uneasy as there were three males hanging out in the parking lot. I was disappointed that there was some bits of something in the bathtub when l ran the water to pre-rinse it, but mire surprised when l saw blackhair floating up the drain. Also, the big kitchen had no plates, cutlery or coffee maker, but there was a sign in the kitchen stating that you could request them from the front desk. The people at the front desk were easily accessible both when l checked in and checked out. The room was quiet, and AC worked well and was quieter than most units at other hotels l’ve been in. The dressers were worn (chipped and stained in the drawers), but the beds were fine (a bit too firm to my liking) and the sitting chair was in good shape too. Closet was huge! It was well stocked with towels and bathroom supplies, but one towel had black flecks on it (it was sittingbon the bathroom counter). The carpets needed to be replaced both in the room and hallways as they were worn and stained. Overall, I think in the future l will pay more to stay elsewhere.

It was very quiet

It was very quiet

Everybidy is nice

Everybidy is nice

I will not be returning!

I will not be returning!

Neat

Neat

Hotel is non-smoking but stairwells had cigarette butts in them and the hallways smelled like smoke. We stayed here so we could bring our dog with us and the hotel is definitely dog friendly but we would not stay here again.

Hotel is non-smoking but stairwells had cigarette butts in them and the hallways smelled like smoke. We stayed here so we could bring our dog with us and the hotel is definitely dog friendly but we would not stay here again.

Nice staff

Nice staff

Pictures lie, elevator doesn’t work . All around just isn’t clean.

Pictures lie, elevator doesn’t work . All around just isn’t clean.

There was eye lashes on the floor beside the bed , I don’t know how the housekeeper missed that. But it was very hard for me to go to sleep after that

There was eye lashes on the floor beside the bed , I don’t know how the housekeeper missed that. But it was very hard for me to go to sleep after that

I don't usually do not review hotel stays but I'm making an exception here because of our unique experience. This was the single worst/weirdest check-in I've ever had in my life. The front desk clerk seemed like he was on drugs with his bizarre behavior. Our check-in was delayed by about ½ hour because the clerk couldn't remember his password to log into the IT system. He also locked himself out of the office when he forgot his passkey. Other than that, the room was clean but the contents were poor condition. Example, the microwave/frig were rusted out. The smoke detector was covered with plastic to disable it’s function. Not recommended.

I don't usually do not review hotel stays but I'm making an exception here because of our unique experience. This was the single worst/weirdest check-in I've ever had in my life. The front desk clerk seemed like he was on drugs with his bizarre behavior. Our check-in was delayed by about ½ hour because the clerk couldn't remember his password to log into the IT system. He also locked himself out of the office when he forgot his passkey. Other than that, the room was clean but the contents were poor condition. Example, the microwave/frig were rusted out. The smoke detector was covered with plastic to disable it’s function. Not recommended.

The staff was wonderful. Friendly, helpful and kept their cool in spite of some challenges. The physical plant needs help--elevator was not working and battery in my door lock was dead, so took 3 trips to front desk (4 flights of stairs) to rekey and finally a lovely woman came in to repair lock. There was another guest with the same problem.

The staff was wonderful. Friendly, helpful and kept their cool in spite of some challenges. The physical plant needs help--elevator was not working and battery in my door lock was dead, so took 3 trips to front desk (4 flights of stairs) to rekey and finally a lovely woman came in to repair lock. There was another guest with the same problem.

The hotel elevator was out of order for almost a month. My room was on the 3rd floor. The hotel should have notified guests in advance, so I could have booked another hotel.

The hotel elevator was out of order for almost a month. My room was on the 3rd floor. The hotel should have notified guests in advance, so I could have booked another hotel.

Hotel is in need of serious renovations. First room we were given had a window that wouldn't close completely. Breakfast included is misleading, they provide packaged muffins and granola bars.

Hotel is in need of serious renovations. First room we were given had a window that wouldn't close completely. Breakfast included is misleading, they provide packaged muffins and granola bars.

My rags had yellow stains on them when they were suppose to be white, the tv audio kept going out so I had to keep turning the tv off to hear the sound again, the drawers weren’t up to date they look very old even the insides of it looked old, the staff and service was the only thing that satisfied me.

My rags had yellow stains on them when they were suppose to be white, the tv audio kept going out so I had to keep turning the tv off to hear the sound again, the drawers weren’t up to date they look very old even the insides of it looked old, the staff and service was the only thing that satisfied me.

Staff were great and the weather was terrible. One night stay but was comfortable and easy. Many thanks for looking after me during that time.

Staff were great and the weather was terrible. One night stay but was comfortable and easy. Many thanks for looking after me during that time.

I have no complaints, every time i book here i have never been disappointed. Thank you!!!

I have no complaints, every time i book here i have never been disappointed. Thank you!!!

Horrible experience. Upon checkin they booked my room on the 3rd floor, then told us the elevator was broken, (there was only one). No other available rooms on the 1st floor. Key Cards kept malfunctioning so i was locked out everytime i stepped out. There was no cookware in the room. You have to request from the front desk fir it to be delivered, but they made us go down 3 flights of stairs again to pick it up... never again.

Horrible experience. Upon checkin they booked my room on the 3rd floor, then told us the elevator was broken, (there was only one). No other available rooms on the 1st floor. Key Cards kept malfunctioning so i was locked out everytime i stepped out. There was no cookware in the room. You have to request from the front desk fir it to be delivered, but they made us go down 3 flights of stairs again to pick it up... never again.

Roach ran across the counter. Loud neighbors a lot of screaming and what sounded like dresser drawers slamming. Waste of money

Roach ran across the counter. Loud neighbors a lot of screaming and what sounded like dresser drawers slamming. Waste of money

Very nice gentleman at front desk when we checked in at 1am. Nice room and very clean and comfortable.

Very nice gentleman at front desk when we checked in at 1am. Nice room and very clean and comfortable.

The elavater didn’t work and service was not good

The elavater didn’t work and service was not good

My car was taken out parking lot during my stay. Hampton police or hotel wasn’t any help no one could give me any info. The bed was like a sink hole. Bedding stained. Found used condom beside bed. I left out room in morning due to car stolen and had someone get my belongings. Items were missing because they went in room before we actually checked out. For this hotel to be in Coliseum Central and in this condition is ludacris. I had three men trying to get in my door at 2:30 am. Fire alarm hanging out ceiling. Old hair over toilet, bathtub. Last guests garbage was still in garbage can. This is not a safe location beware.

My car was taken out parking lot during my stay. Hampton police or hotel wasn’t any help no one could give me any info. The bed was like a sink hole. Bedding stained. Found used condom beside bed. I left out room in morning due to car stolen and had someone get my belongings. Items were missing because they went in room before we actually checked out. For this hotel to be in Coliseum Central and in this condition is ludacris. I had three men trying to get in my door at 2:30 am. Fire alarm hanging out ceiling. Old hair over toilet, bathtub. Last guests garbage was still in garbage can. This is not a safe location beware.

Not the greatest had to be moved out of first room because the air conditioner/heater went out. Other guests where having issues also with their’s

Not the greatest had to be moved out of first room because the air conditioner/heater went out. Other guests where having issues also with their’s

Found bugs in the room

Found bugs in the room

This EAS is the best one i've stayed in! Rooms are Neat and Clean. ITS IN THE BEST LOCATION!!

This EAS is the best one i've stayed in! Rooms are Neat and Clean. ITS IN THE BEST LOCATION!!

not at level to meet potential clients at this property

not at level to meet potential clients at this property

Pick up and go breakfast not worth $

Pick up and go breakfast not worth $

I did not stay. I didn’t feel safe here and the cleanliness was not good. I requested a refund and have not heard back since I left yesterday

I did not stay. I didn’t feel safe here and the cleanliness was not good. I requested a refund and have not heard back since I left yesterday

It was wonderful Nisha was a wonderful person to welcome people and take care of needs.

It was wonderful Nisha was a wonderful person to welcome people and take care of needs.

Overall very pleasant for my first experience with Extended Stay.

Overall very pleasant for my first experience with Extended Stay.

Permite mucho el olor a mariguana

Permite mucho el olor a mariguana

Smell like urine

Smell like urine

Roaches in room...damaged furniture...poor condition

When this place first opened, it was great. I decided to stay here since the major chains were filled; however, I remember this as a reasonable, clean, decently appointed hotel. First, I checked in and they wanted to scan the ID's of all residents. I have never had this experience at the Marriott, Hilton, IHG, etc. This alerted me that they have a problem with security. Next, I went around to the side entrance since this was closer to my room and found that the key hardly worked...when it finally did I couldn't hold the door open for more than a few minutes to get bring in my luggage. Lastly, the room was very dated. They had not renovated their appliances or furnishings. The wood was chipped on the dresser...the bathroom had cigarette burns all over. The boiler or hot water supply is severely limited, and I had to move to a new room to get hot water. The place seemed more like an adult halfway house than a hotel.

The staff were great people. The room was as clean as possible.

This place was out dated, smelled and loud. When we asked for towels we had to turn in used towels first. They had someone getting evicted it was nit somewhere Id ever stay agian. The carpet was stained and had burn marks. The mucrowave was bigger than the Tv

I enjoyed my stay, Great service from staff.

I stayed here because ot the price. "You get what you pay for!" is such a true statement. The elevator didn't work. The front desk person treated me like I was bothering her at check-in. Only one of the staff members greeted me upon my arrival, and departure. There was a constant scent of marijuana by the front entrance. Lastly, my room key didn't work after being "exchanged" twice. Smh. I'll pass up on this place during my next visit to Virginia.

The hotel is rather old and rundown. The room had a moldy desk chair and the furniture looked very old and abused. The room was a cheap price and you get what you pay for. Also, my kids were grossed out by the drain in the tub, it was all corroded, as well as the bathroom sink. The staff were very friendly and helpful however. We never got the grab and go breakfast. And the elevator was broken, they said for weeks, and we were on the third floor.

Shonette at the front desk was amazing! Extremely helpful and she even greeted the customers waiting as she tended to me. Very nice, peaceful stay.

The whole property smelled, additionally there was a moldy chair in the second floor hallway.

STAY AWAY!!!! I’d rather have an “extended stay” at Guantanamo Bay. Avoid this place at all costs!!! Broken elevator. Rooms that reeked of cigarettes (despite multiple signs thru out the building saying it’s a smoke free environment). Antique appliances that barely function (if your room even has any). Just an overall gross experience. I figured because I needed a room for one night as I was in town for a concert, how bad could it be. VERY BAD!!! I considered sleeping in my car to avoid the smell. Staff was friendly and accommodating though. That’s all I got. Please just head to the Holiday Inn down the street or sleep in your car in an empty parking lot. It’s not worth the money they charge. Or any money for that matter.

STAY AWAY!!!! I’d rather have an “extended stay” at Guantanamo Bay. Avoid this place at all costs!!! Broken elevator. Rooms that reeked of cigarettes (despite multiple signs thru out the building saying it’s a smoke free environment). Antique appliances that barely function (if your room even has any). Just an overall gross experience. I figured because I needed a room for one night as I was in town for a concert, how bad could it be. VERY BAD!!! I considered sleeping in my car to avoid the smell. Staff was friendly and accommodating though. That’s all I got. Please just head to the Holiday Inn down the street or sleep in your car in an empty parking lot. It’s not worth the money they charge. Or any money for that matter.

Breakfast was more of a snacking bar and the TVs are older but for my first vacation I was wonderful over all

The staff was friendly.

Most standard Kitchen dishes and utensils were not available during our stay and that is one of the reasons for choosing an extended stay property. The hotel apologized but did not solve the issue.

Planes scared me a little that were flying early in the morning No complaints other than that

I was a single women traveling and I was a little sketched out by the random people and activity around the property. The room was very basic to the point where it felt cold. Not cozy at all. Not the cleanest place either.

The room was clean and comfortable. The check in and out process was completely quick also the staff was warm and friendly. Enjoyed the stay will definitely be back again.

Location is accessible for shopping and banking.

It was good. Just didn't know there were no cups or cutlery when there's a kitchenette . Nor ice machines. They should say that on the site

Great property, staff and location. No complaints at all.

Good.

It was cool

Great and clean

Extremely friendly front desk staff

It was old and smelled

The state is amazing they are the best part of this extremely scary smelly and out dated place! The smell is so bad and I was honestly scared to touch anything I spent the night there only left very early came back very late because it was so bad I didn’t wanna be there long.

not good at all

Good

I love it

Good experience

Carpet on second floor had an area that was torn up

The television went out and I was told they would put a maintenance ticket in the next morning. Unacceptable.

Very friendly staff, room was clean and quiet.