Best Western Plus Hollywood/Aventura

The water doesn’t go down in the shower. That’s an horrible experience.

I'd stay again for sure !!

Place was amazing only one thing they need YouTube and TV services

The room was nice and clean. Bed was comfortable. Water pressure in shower wasn't very strong but overall enjoyed our stay.

Everything was perfect

Exceptional

Superb

Very good

To make matters worse, the safe was not working, and the towels were dirty when we arrived. The property truly needs a general overhaul to meet acceptable standards.

El cuarto huelia a humedad y rancio y la regadera del baño no funcionaba

Exceptional

nothing bad to say.

Everything about the property, food , room, pool etc The bedroom

Will not recommend to anybody

However, another front desk employee "Diego" was helpful and friendly.

The hotel was clean and smell amazing .

Cleanliness Pool was closed

More variety of breakfast. Everything else is very good.

Very good

everything was nice and clean. all shopping marts were in close proximity to hotel and i will most definitely recommend family and friends to stay here.

Very good

The staff is great, breakfast is tasty, maintenance needs t be approved. Location is good

The staff was very helpful and kind.

Bhgggbnjjjvv

Very good

Room was not thoroughly clean on arrival. Leak in shower ceiling from upstairs room. Breakfast was just ok. Free parking was ideal. Overall 2.5/5.0. Good value for price paid if not that much time is spent in the room.

Everything was great the staff was great. The only problem I have they need to have different varieties of hot breakfast. Overall love this hotel.

Literally nothing except for the late night check in desk attendant, maybe Mason? Smelled like mildew, dirty room, saw a bud that I’m pretty sure was a cockroach!

Literally nothing except for the late night check in desk attendant, maybe Mason? Smelled like mildew, dirty room, saw a bud that I’m pretty sure was a cockroach!

Exceptional

I have been staying for awhile during my husbands hospital stay. I cannot say enough wonderful things about my stay and all the staff, including the Manager, ALL at the front desk, the staff in the breakfast and housekeeping. I would like to especially thank and complement Adrian Rodriguez at the front desk who is exceptionally wonderful in taking my payment always. He is a definite plus for the hotel and always is extremely helpful and very nice always!!! Like everything!!

I have been staying for awhile during my husbands hospital stay. I cannot say enough wonderful things about my stay and all the staff, including the Manager, ALL at the front desk, the staff in the breakfast and housekeeping. I would like to especially thank and complement Adrian Rodriguez at the front desk who is exceptionally wonderful in taking my payment always. He is a definite plus for the hotel and always is extremely helpful and very nice always!!! Like everything!!

Very good

Good

Superb

Very good

Hotel was great, but location was horrible. I-95 was right next hotel and you hear every car in the middle of the night. Hotel was clean. Staff was great.

Hotel was great, but location was horrible. I-95 was right next hotel and you hear every car in the middle of the night. Hotel was clean. Staff was great.

Room was clean, breakfast above average. Location near highway a little loud at night.

Breastfast was wonderful

The room and property are clean and well maintained. Parking is easily accessible. The breakfast has a variety of items to choose from and the staff is friendly.

Perfect!!!!

Good

Every thing is safe and clean

Clean room staff members are very friendly

Everything

I miss a day I didn’t go to the hotel on Thursday so you guys got a free one easy money for me. I asked them if they could put me on the hotel side of the hotel near the highway cause it’s too noisy. They told me on Thursday on Friday night that they’ll do something Saturday I went this Saturday morning. They said they don’t have anything they told make sure to come earlier so this lack of amplifiers are being accommodating is something that the hotel needs to work on?

Musty smell from room ,had them change our.room ....The place use to be nice ,not anymore....

The house keepers were helpful

yes

Only problem that we had was the bathroom ceiling was leaking water

the best hotel

Mostly, there was used condoms in the trash cans when me and my daughter checked in our room. There was rust and mold around the bottom of the doors and hinges. The elevator floor was loose and unstable. The morning clerk, Newton, was rude and ignored us for a personal phone call with another employee.

The property was in a very nice area

They have a first class breakfast. The room was clean. Staff was professional and friendly.

Good place to stay.

Was slightly dated but perfectly adequate for what we needed. Was a large room with a King bed and had a microwave and fridge which was useful for takeaways and drinks. The breakfast was simple but adequate, scrambled eggs, sausages, potatoes, cereals etc. Good locaton with Dennys, iHop, Burger King in close proximity. Staff were friendly and supportive. Would definitely stay there again.

Breakfast was fresh and parking was safe

The towels were so dirty

Great experience

Morning breakfast is really good, very friendly kitchen staff

Breakfast was pretty good

Good location. Nice staff. Hot Breakfast was below average. Pool area was secluded with nice water fountain..

I had

Would stay again, and Diego was awesome.

Best place to stay

The room was falling apart. The mini fridge was somehow completely unstable. It smelled damp from the second I walked in. On the second night a crack in the ceiling above the shower started leaking and water was pouring in (fortunately into the tub) and only once I complained to Expedia did they change my room THE NEXT DAY. I should have left as soon as I arrived. Do not stay here.

The electricity didn’t work in 2 rooms they placed us in. The last room had severe water damage and mold. Curtains were nasty and nothing was dusted or cleaned

Good location and free parking…but so dirty we left early.

Great staff, not clean, poor breakfast, easy parking

Great and clean! Will stay here again

Paint peeling off ceiling toilet wobbled carpet worn in hallways. I will not stay there again

Easy check in, for one night was perfect, elevator floor was kind of scary, made noises and it move like it was going to fall apart, room bathtub could use a little bit of maintenance but water pressure was good.

There was a big roach in the bathroom all the staff said was since it was a big roach it comes from outside

And the person at the front desk not professional at all .

Stayed here to be close to the Miami Open in Hard Rock stadium. Very useful & room super spacious. Comfortable on the whole. Free coffee in the lobby & a decent breakfast spread. Lots of fast food options close by & the pool looked cool.

The room was unsanitary, and the overall environment could easily cause someone to get sick. This is not just about comfort it’s a health concern. I would strongly caution anyone, especially families with children, to think twice before staying here. If I had booked directly through the hotel instead of Expedia, I would have demanded a full refund. And if that had been refused, I would have contacted my bank without hesitation. This place seriously needs to be shut down or completely renovated. Until then, I would not recommend it to anyone.

Smelling bad for $209 a night and pool was not clean and was very cold my wife was feeling sick every time I get in the rom

The next room was better. Dirty furniture Rooms are cleaned only upon request. Depressing.

Delicious breakfast.

The breakfast menu was great. The property was in a convenient location and there was ample places to eat.

everything is good

The rooms where very comfortable and clean and the staff was very pleasant the breakfast was great

Other guests and the highway most of the night. I do not recommend!

Everything was as I expected

The hotel room as well. The hallway had a bad older. The bathroom fourth floor looks bad and outdated. The lady at the front desk when I was checking out on Monday morning at 5:15 was very nonchalant like I was bothering her when I was returning my key while she was on her cell phone she didn’t ask me. How’s my stay or anything?

Breakfast menu was fresh .workers were pleasant. Having a pool on site was amazing . Room was clean 💯 .

everything was okay. breakfast was good each morning-one younger fella working the front desk was a smart mouth but other than that everyone was very professional and housekeeping was attentive-

I really loved this hotel from the cleanliness to the AMAZING breakfast . I can’t wait to book my stay again

The rooms smelled like mold and the staff gave me a hard time when I told them the room had issues. We tried another room and it smelled like mold also and tou can hear every car that goes by on the highway that is next to the hotel. I left the hotel and went to a Hilton which was much better. I will never use Expedia again because the hotel had a high rating.

Was ok for one day stay, the pillows are to small and the bed is not confortable, the clean room was very acceptable and the breakfast is nice

I have to mention the breakfast and the area was ok. One of the ladies in charge was very attentive and even brought me and different option for the meet.

The room was super loud, we couldn’t sleep at all. And the front desk refused to change the room or provide the earplugs

Friendly staff, decent amenities, great rooms and a perfect location. Its my go to whenever I want to be home away from home.

The breakfast was okay but the building looks outdated and the staff aren’t rude but they’re not friendly either. The room itself smelled like wet clothes that weren’t properly dried

The woman who checked us in was just plain rude. I’m not sure if she was having a bad day or not a fan of interracial couples but she was just nasty tbh. The hotels has that weird mildew smell. When we checked out no one acknowledged us. Worst best western I’ve ever been to.

I arrived to the hotel at night and the front desk lady was so rude, no greetings, room was dirty, bed clothes smell humid. I ask for house keeping fir my room and the lady informed me that it has to be schedule 24 hrs before. Bathroom door was not closing and no manager was avaliable to attend situation.

It was very loud the walls are thin

Our first room smelled really musty/moldy and had a dehumidifier in it. When we let front desk know, they gave us a new room the next day which was much better. The shower curtain bars were installed incorrectly in both rooms making it impossible to keep the shower curtain closed when showering causing the bathroom floor to get soaked. Breakfast was a good selection each day with hot items such as eggs and breakfast meats and a pancake machine. The kids loved the pool. Clean with a fun water fall feature. Staff were polite and helpful. Overall, good value for the price.

Everything was perfect, my little daughter, I love the pool too much.

Bem localizado. Bom café da manhã.

overall a good experience, but the bathrooms could use some updating.

Excellent hotel and breakfast was yummy!!

Good parking, efficient check-in, convenient location to Hallandale Beach and Gulfstream Park. Rooms overlooking parking lot are very quiet.

The Breakfast menu needs to upgrade to varieties of different types of food.

Loud and uncomfortable. The beds are like rocks and traffic. Sounds like a drag strip next-door. Impossible to sleep move on if you’re eating a good night sleep before a task in the morning.

The staff were friendly and welcoming; Elizabeth checked me in and she was a dear! Breakfast was yummy too. The room was also adequately cleaned/designed for convenience and comfort. I will stay again as needed.

Everything was great

Pillows were awful. Only had 3 hours sleep. My neck was in pain.

Property is not in good condition and requires renovation

I had a great experience. The staff was great. My room was very clean. The continental breakfast was great. Overall, I had a very great time staying here. Will definitely stay again.

This is my go-to hotel when I visit this area. The hotel is clean and comfortable, though not exactly luxurious. But that's fine with me. The location just off of I-95 is ideal for my purposes. I've stayed here many times over the years and I've always had good experiences here. I will return.

No clean room

Very old, outdated and dirty. Hallway smelled like pot with heavy air freshner sprayed over to mask the smell, yuck! This hotel is in a very seedy area, would not book again.

Met our needs

Was good for a quick over night stay, wouldn’t be my choice for more than that.

The flush tank wascleaking and water from toilet was coming till bed.

I found lice’s in one of my bed.

Free breakfast was great!

Super disgusting rugs stink noise of highway will not let you sleep no REGULAR DRINKING WATER - NO WATER IN VENDING MACHINE OR DOWNSTAIRS IN THE LOBBY. Just terrible.

If you want a hot shower don’t book. Room was fine besides having a smell sometimes (we think it’s from the ac). But besides that, the shower don’t get warm and when we called and asked about it they said they’d turn it up, and it never got hot the couple days we were there.

El hotel es lindo, el personal es atento, el desayuno es espectacular pero la habitacion tenia la carpeta como mal porque olia feo, tal vez fue solo mi habitacion pero eso no lo se

A below average hotel perfect for a canceled flight when you have no other choices.

The bathroom was very dirty. Specifically the tub. The bathroom door did not close all the way. The television channels went in and out a lot. Rooms are not soundproof so it was pretty loud at times. One of the elevators was really scary to get on due to the floor in there. This place just needs a few cosmetic touch ups. The staff that is there until 11pm I forget their names were really nice and helpful. But the others were not too friendly.

Very good

Pool was comfortable and clean

Buena atención y lugar conveniente, bastante limpio aunque algunas áreas necesita que se atienda como la alfombra en los pasillos está muy gastada y con mal aspecto y olor a humedad en el dormitorio

I honestly never been to the pool or laundry area.

Was better than expected

Great location. Clean, comfortable room. Very good hot breakfast, including fresh fruit. Friendly, helpful staff - especially Diego at the front desk who went out of his way to make us feel welcome.

N/A

Poolside was absolutely perfect, a full 10 out of 10!

Clean, good breakfast and great staff

Internet wasn't good, breakfast was interesting. The traffic noise is horrendous. Pros Bed was comfortable. Close to lots of places to get food.

All was good.

Everything was cool.

stay was OK, we find the Fares to much por the property...we find the average price is for a 4* hotel.

not ideal

However, the carpet in the hallway was absolutely disgusting, very dirty and had a terrible smell. The overall cleanliness of the room was also not very good. The room did not have carpet, but the floor did not seem properly cleaned and the room had an unpleasant smell. With better cleaning and maintenance, this hotel could offer a much better experience.

Front Desk receptionist was rude, loud, disrespectful and an unprofessional racist as if she had walked in off the street with no training or regards for people of color. I have never been so embarrassed by hotel staff. I will never forget this horrible experience.

Affordable place to stay. Nice people, they don't nickel and dime you on every little thing.

Hair dryer smelled nasty

Nice place

need upgrade ,some areas dirty

Ease of check in, location, parking.

Terrible experience checking in. Rude staff. The rooms are basic. Bathrooms small, no hot water.

Staff was rude and unhelpful. Room was only cleaned 3x during a 9 night stay. Shampoos and lotions were horrible and barely big enough for one person. Hotel was dirty!

Sheets were dirty and there was no cover on the duvet cover. Room made me feel gross.

Room was facing 95 highway to noisy,bathrooms need to be remodel

Very low quality room. Scared to stay by myself

Room wasn’t too bad but the sheets and curtains were horrible. Bathroom wasn’t too pleasing but it’s doable. Stayed for 7 days and no one came to clean our room even tho there was a “please make up room” sign on the door. I was informed that the sign is redundant and I should’ve requested service. On top of that the front desk worker Diego told me that he has no one to clean my rooms because they don’t have enough housekeepers and it’s only garbage they can take. Unacceptable and easily the worse experience I’ve ever had at a hotel. Not worth the money.

Room was dirty and old, insufficient HVAC, even requiring a dehumidifier in the room.

Please renovate this hotel. Its right next to a strip club....already a bad sign when I arrived. This morning there was vomit at the entrance. Smelled horrible. Out dated, mold smell, needs a renovation badly. Nice staff. Decent lobby area. All else, not a good idea.

AC did not work, TV remote did not work, hotel is very aged & dated. Only ok for thrift travelers

Shower didn’t work at all Hallway carpet needs to be replaced!

Cons: Had to go down to front desk to request towels (3 people on reservation but only stocked with towels for two people); Room cleanliness was not adequate (dusty in obvious places, overall floor throughout could have used a good scrubbing/cleaning as my white socks showed this after only a less than 12 hour stay); Room price did not reflect actual facility and rooms (a bit overpriced)

。。

Location, room was facing the on-ramp and we constantly

Rooms needs to be improved

Front desk lady was not welcoming at all, seemed dismissive, didn’t offer any information, had a don’t care attitude. Very disappointing

Over $300 a night for a dirty beat-up hotel. Pictures are misleading showing carpet in the rooms when there is none making you hear every footstep above you. Huge disappointing rip-off.

Room was musty and close to the highway so it was noisy. Needs an upgrade.

Perfecto,todo limpio y bueno

Café da manhã incluso. Estacionamento incluso.

This hotel was advertised as being in Hollywood/Aventura. It was in neither. It was in Hallendale right next to a strip club. The hotel was moldy. The first room was moldy and smelled so strong i started coughing. The desk person was kind and showed 2 other rooms, also with mold. You could see where they tried painting over the mold on the ceilings. The best thing about this was the lovely front desk night person. He was kind, friendly and listed to me. He really tried to accommodate us but I just couldnt stay there. It was almost midnight and we had to leave to find somewhere else to stay. On or way out, we saw prostitutes lurking in the shadows. Really sketchy area.

The room we requested was no longer available. They took us to a room that was accessible as requested, but it had some flaws. We were desperate to be able to have a walk in shower so we took it.

Although the hotel was clean and the staff very accommodating, I had a terrible stay because this hotel is right next to the highway and I felt like the cars were driving right through my room. The windows are single pane windows and the highway was very loud. This hotel needs to upgrade to double pane impact windows particularly on the west side of the building overlooking I-95. No amount of camomille tea nor even the earplugs helped. Please replace those windows with Impact and noise reducing windows. In addition to the noise from the highway, there was a high pitch sound from the toilet, like an alarm, long beeping sound. The staff came and heard it for themselves! I had very little sleep between the highway and that beeping sound from the bathroom. That sound was inside the walls. Furthermore they could not find the origin of that sound and they could not change my room. There were no rooms available on the east side or front of the building. I dont recommend staying at this hotel if you care to have a good sleep with all the noise pollution. The staff was nice and the hotel did provide a good breakfast.

Yes

The room was clean, staff wasn’t friendly. Housekeeping didn’t come clean for the 4 days we were there. Other than that for the price it’s an alright hotel.

Definitely not a good trip this time I tried best Western got in my room walked into the bathroom after I set my bags down to you to use the restroom and there’s white paint all over the floor. I scrape it with my shoe and it comes up. I look up at the ceiling and the ceiling is peeling like no tomorrow so then I get done in the restroom and then went out to the bedroom trash all over the floor so then I started looking around smoke detector, carbon monoxide detector coming off the wall, full of black mold, I got fed up and called the front desk move to another room a little better, but the a/c did not work and I was over it. I was so tired. Please see pictures

Underwhelming accommodations to say the least. Cigarette burns on end tables, poor maintenance, room had an awful smell to it, and hair on shower wall. If I had more than a 1 night stay I would have changed hotels. Would not stay here again. Gave 2 stars bc the staff was friendly.

It was good

I will definitely revisit.

Staff was excellent. Bed was comfortable. Very quiet room.

Room was nice, clean, the hotel itself smells a bit murky. Staff is very nice and attentive. Bathroom… The faucet… they really need to replace them, for it to open you need to pull VERY hard.

Mold and dirty, ceiling leaking.

The Room was clean but the bathroom wasn’t cleaned it had moled and hair on the wall.

Yes everything was good didn’t have a problem and staff was great and knowledgeable about everything so I would stay there again

Front staff was super nice and accommodating.

Really enjoyed my 1 night stay

Everything was perfect

Room,and overall hotel dirty, staff at chek ingreat,staff at breakfast great, same guy during day at front desk very rude all day everyday, pool not open, shower curtain verysmall and water goes all over place, water temp regularly goes from warm to scorching hot, a child would be a problem in there, ceiling peeling in shower, just get in the elevator and walk on rug on 5th floor and the oder alone is enuff to be disappointed, there is no way u do not have complaints on this place

The smell. When you walk into the Lobby, there is a weird but bearable smell. The elevator trip is where it all begins to go sour. Then when you get to your floor you are met with a very damp and mildew/smokey/spur smell. It gets better in the room because you have A/C. We weren’t staying in our room much so that was the saving grace. However, there weren’t many other benefits to this hotel. Outdated….everything, they only ever provided us with 1 facecloth (my husband and I discovered a new level of intimacy we weren’t looking for), we would have called down to front desk but the phone didn’t work. We did however feel safe with all the police sirens going off through the night. They tidied our room once in the 4 days (so we only replaced that facecloth once.) The gym is small and literally everyone gets to walk by and view your attempts at health and well being. The breakfast was a line up of fake food so if you like real eggs from a chicken I would not recommend but if you are a connoisseur of man made products, this is the breakfast for you. I had once and will be doing a detox when I get home. Maybe it’s just because we are from Jamaica that I expect food to not taste like rubber. So that’s my review. I only decided to post this because I had read positive reviews and that is what made me book the hotel. Happy travels.

clean room

Hire more housekeepers.

Cleaning staff skipped my room

The cleaning service skipped my room I checked our two days earlier the front deck would not provide me with me receipt telling me I would have to wait for my receipt by email

F

Diego was friendly, welcoming, and knowledgeable at check-in. Bathroom in room needs updated. Great location.

Room was a beat up

Corridors need to be ventilated. There is some kind of odor due to age/moisture/dust etc... Other than that all was good.

Ok

Dated and a bad odor throughout the whole hotel

Room was fairly clean and facilities were adequate

As soon as I walked in the door I knew it was going to be bad. Anytime there is a strong smell of cleaner, that usually means they’re hiding something. My nose immediately kicked into an allergic reaction. We opened our room, went into the bathroom only to find no mirror on the wall. That pretty much summed it up for me. We went back to the desk to ask for a refund for two nights. He cancelled one but I don’t think we got the second night refunded. I called the manager the next day who promised to call me back after he called Expedia, but still no word. Guess I’ll have to do it myself. Freaking worthless people.

Room was clean . However, the hotel needs a total renovation. Hallway carpet was unclean and carry a fowl odor.

Not family friendly. Not worth the price. Odor is awful. Room phones do not work. I wish I would have chosen something else. So much regret choosing this one. I had to go and buy febreze to help with Odor in room. Clorox wipes and disinfectant. Two young ladies in very short dresses would wait right in front of elevators as is if they were waiting for clients. Not worthy of the name. It doesn’t represent Best western.

The hotel rooms csn be improved by minor renovations. Overall a good place to stay a few nights close to many other locations.

Hotel is old and has paper thin walls so you hear next door guests talking, coming and going, etc. The freeway noise is beyond loud and makes it difficult to sleep. If you stay more than one night your room does not get cleaned. We also asked for a manager a couple times for the problems we had and he never had time for us! Then we talked to Diego and he said he would take care of all our problems but never came through with anything. Overall was not a Hotel I would recommend!!

Very small beds

Unfortunately no hot water in the shower! In addition amenities very difficult to open. Bathroom needs lot of improvement. Nice staff, good breakfast.

The staff was amazing,

La ducha no servía no pudimos bañarnos y la habitación huele mucho a humedad al igual que los pasillos

Sucks that Expedia doesn’t have breakfast times on here or that the hotel’s page itself has one, had to find out at 7 that breakfast was in 30 minutes.

Nice customer service, but the fridge did not work.

We arrived late and tired… Diego at the front desk was so nice , so professional ! He checked us in, answered any questions we had and we had our key !

Good

Overall is a great place to stay and breakfast is awesome

Horrible

Room nice.

Manager was good and another guy in the front was good as well

Staff went above and beyond from front desk to house keeppping and the kitchen staff. I like that they remembered i was there for a family emergency and checked in with me and asked how it was going. That made me feel seen, cared about and valued.

The room was good and the location is right by the highway. The hotel also has a lot of fast food and a supermarket nearby. However, I went to the breakfast and there wasn’t a lot of food left. Also, we asked for housekeeping to stop by, but they never came by. These were minor issues. Overall, the hotel was good.

Smells a lot smoking

Remodeling hotel needs

Bathroom did not look clean due to repairs in wall, t

I have to ask to be transfer from the room assigned, because the odor was too strong and musty. The other room was better, but still you can smell a little. I think they should air the rooms. The reception is modern looking, but the rooms need to be renovated, the bathrooms fixtures are wore down. Beds were clean and comfortable. Staff was courteous and helpful.

Poca variedad de desayuno

The floors in our room were quite dirty. They needed a good washing.

The bathroom had visible mold, no proper mirror, and the shower was not as advertised (tub instead of walk-in shower). The hotel did nothing to fix the issue when I contacted them, so I checked out early and did not stay the remaining nights.

We arrived slightly early and the front desk interaction was unwelcoming, with little explanation provided. When we reached our room, the floor had a noticeable musty smell. While the room appeared clean, there were several maintenance issues, including a very slow-flushing toilet that became plugged, missing towels after maintenance, and a shower head that came off during use. Breakfast quality and organization were poor. Food was limited, items were watery, there was only one toaster for many guests, and no staff available to assist. We chose to eat breakfast off-site for the remainder of our stay. We also experienced elevator door issues, which raised some safety concerns. At checkout, the front desk offered no acknowledgment or resolution when these issues were raised. This property did not meet expectations for a Best Western Plus.

Very dirty, limited breakfast, very rude stuff, do not clean the rooms at all, ask for stuff name they called police on me for that, they do not speak English?

We stayed one night with our kids. We took them to the pool and no towels were available at the pool towel area, so I went to desk and asked for pool towels for my family of 5. I was given two towels and told no more were available. Then went to our room and again only two towels in room. Went back to desk and was told no more towels were available. I clearly saw an entire cart full of towels but the man at desk refused to give me more towels. While at pool people were smoking marijuana and I informed the staff and was told they can’t do anything about it. Elevator broke, door to get in building broke. The list goes on and on. Very rude employee at desk. Room was subpar and outdated. Hair was on sheets and didn’t appear clean. For what we paid, I would expect MUCH better! I would never stay here again.

Friendliness at reception.

Staff was supportive but from are very bad, bathroom door sink were broken. Rooms are very old and neigbourhood is not that great either. I would not recommend this hotel to anyone.

Good service

Room was clean but I left early. Had a meeting and needed to take a shower and water never got warm enough. Very important to me in the morning and evening so needed to check out.

This establishment is right next to a strip club and the neighborhood is sketchy, my bathroom door didn’t close and the walls are too thin that you can hear everything going on in the other rooms. Will never be staying here again, wasted 100% of my money

Worst place and nothing works and the total hotel is a pot smoking house!! Rooms have a huge residential from bleach no phone, water, AC,

Very old

An old hotel with a recent cosmetic facelift in the lobby area only. Bathroom is old. No mirror in bathroom -- told front desk repeatedly.

Dirty and old rooms , everything else is fine !

Very old hotel and nothing like Best Western.

Only glitch was the room key did not always work so had to recode a few times. Pretty sure they were working to rectify it

Place looks nive on the inside and outside. Pool was a good size. Gym was fantastic. Double queen room was a good size. Breakfast was a decent amount of variety.

Jdjd

Room, hotel, and staff is not as per expectation

The ceiling was stained. The sockets were not covered. The bed springs were noisy. The hotel and rooms need to be updated badly, run down. Oh and the bathroom had no hot water. Not recommended.

Breakfast was pretty decent. The property is run down and needs to be updated. There is a musty odor all over the property and the room that I stayed had real humidity/damp issues. They had a dehumidifier in my room to which I had to empty twice through each night I stayed. Very umcorfortable and stuffy. I asked to have it checked my maintenance and they insisted the A/C and all was working fine. It was not. The location of the hotel is why I have stayed over three times vecause is convenient for me each time I visit but the last trip, I stayed somewhere else. Could not deal with this type of issues again. I hope they get to upkeep the hotel.

Nice room

Staff

It was nice and cozy ❤️the breakfast was great.

The room has a strong damp smell.

The first room I was given had a musty smell to it and had a dehumidifier in it. I requested a room change and the room smelled good and was clean. The location of the hotel was perfect: several restaurants and not too far from the airport. The breakfast was great and the staff was very courteous. I don’t think I’d stay again but if you’re on a budget and the room isn’t the main character, it will be okay.

The carpets were replaced to hard floor. I am glad I didn't have any allergies like I normally did at other hotels. Breakfast was great! The hotel was clean.

Good

la limpieza en la alfombras de los pasillos solo habria que sacarlas las empleadas del desayuno las AMO!!! Gracias por todo !!!

Old run down condition. No hot water.

Room had mold and a lot of wear and tear. Very loud since the room was in front of an interstate so could not get any quality sleep. Hair on the bed that wasn’t ours also.

The room definitely could use improving. It has went down since my last years stay. Breakfast wasn’t that great. It wasn’t a terrible stay. It could be better.

Very old rooms. Location is next to a club. Too loud at night

Overall it was a good impression

The lady that check me out was extremely rude, the light on the bed didn’t turn off, when i told her about it her reply was why didn’t you turn it off. Of course i tried that how else did i know it would not turn off. Well people do a lot of stupid things was her response or just her form of apology.

Yes I enjoyed my stay

Good

Room too noisy 'cause the elevator machine.. we asked to change the room and was the same thing 'cause the highway.

Yes, and the staff was great

When I bought you online, you said I could pay when I check in but you take the money without me authorizing you to withdraw rooms night on my money by stealing and the people that was already rude and think about it cause they don’t care all they tell me Experian can give you back your money. No, you can’t take my money out the way I wait for you to give me payment back the money you take should just go straight from my room and is a voice cricket company like that you sell people dreams and behind people back Kinda numb and robbed them while they sleep. All day was wrong. I want to use your company or I would tell people about your company avatar company in Nasa Obama anybody bucking me you will not be top my list anything

Everything was up to standard. It was a nice stay

Nobody makes my room

The apartments were relatively clean, but with a strong musty smell and visible mold marks. There were cockroaches in one room, and on the second day they moved me to another room after I complained. The second room started making a low-energy beeping sound from the smoke or CO2 detector, and I had to change rooms again because it was impossible to sleep with that noise. Initially, they refused to change rooms on both occasions (even though the room had cockroaches and the other had a loud beeping sound); only after much insistence did they agree to change my room. In the apartment next to mine, there was a guest wearing an electronic ankle monitor, which gives you an idea of ​​the hotel's terrible atmosphere! I will never stay at this chain again. Don't be fooled by the photos; it's very different in practice.

Lobby was great, room were old, lamps was molded, blood stain on the pillows, water was rusty, needs remolding. I checked out the next day, instead of staying 2 nights. It's across the street from a strip club Cheetahs.

It was clean, also friendly staff and nice swimming pool. A little bit old furniture and water in swimming pool was cold one day

This was my worst hotel experience ever. Had to change rooms 3 times due to roaches being in the first one. The second one the shower faucet was very faulty and broken. The drain was clogged and would pool up while taking a shower. The toilet was also faulty.The carpet in the hallway was dirty with stains. I would never stay in this run down roach infested dump again. Wouldn’t recommend unless you had no other choice.

Staff was nice, everything seemed clean! Eggs seemed like they were powdered and the yogurt was weird. Great access to the highway, but right behind a gas station and a strip club.

Yes

THE ROOM It's good in terms of cleaning but it's very old and the Hallway hotel was very dirty and the carpet too, needs renovation.

The furniture were old. Room smell like smoking. Bathroom microwave everything else were old and rusty. Pillow case has other people hair on it. It was not great staying there at all. Place look good on the outside the inside was horrible.

Everything. Should not be in Hotels.com

Great

moldy, unsafe to be in such moldy smelly room.

Good

We did not stay. The young man that checked us in was rude, disrespectful, not courteous, did nothing to help us. He charged my card for incidentals and would not refund that back. Said to contact Expedia that that is who we need to request for a refund. The location was not safe, rooms were humid, mold, stains in the bed chair in the rooms, I had a severe asthmatic attack. Our senior citizens got headaches because the room smelled like someone was smoking. The front desk employee refused to give us receipt, was racist, said disrespectful comments. We left within 10 minutes to go search for new hotel. I have never ever had any issues with any of my past hotel reservations but this was something I hope to never experience.

I called ahead to request an early check-in and was told it wouldn’t be a problem. However, when I arrived, the front desk staff was extremely rude and immediately said they “don’t do early check-ins.” It wasn’t until I mentioned the name of the person I had spoken with—which turned out to be the manager—that the tone changed and suddenly I was told to “give them 30 minutes.” When I returned, they claimed they no longer had a room available. After waiting even longer, the room I was finally given was filthy. There were stains on the roof, walls, and doors, and for the price of this hotel, that alone was disappointing. It was only a one-night stay and they were hosting an event, so I tried to make the best of it. But when we came back from our event later that night, we discovered roaches in the room. When we went back to the front desk, we were told there was “nothing they could do” other than offer a late check-out the next day. No room change, no real apology, no solution. For a hotel charging these rates, basic cleanliness and decent customer service should not be too much to expect. I would not stay here again and cannot recommend it to anyone.

So many things went wrong in our staying here. Front desks are horrible with too much attitude as if you’re bothering them, our room had roaches, and bed bugs. It is outdated as well.

Very nice

The staff was very kind. The rooms on 2nd floor smelled of mildew. The stinch will hit you as soon as you get off the elevator on the 2nd floor. I don't know about thevother floors. The breakfast was good. I want to be as transparent as possible. I couldn't sleep and it was extremely late when i checked in. I left after at 8am. Breakfast was good but if you have Asthma please don’t let them send you to the 2nd floor

I flew in for the weekend. I checked in, dropped my bags off and left for the day. When I came back around 10:30pm we saw a roach crawl across the floor and into the walls. The front desk agent had an issue with giving us a refund. Finally agreed to refund my for the whole stay. I called best western customer service to make sure a refund was in place and they informed me I will be getting a refund less than what I paid for.

No your app did not send reservation and i had to rent it onsite. I had to pay hotel.

. Overall, it was a peaceful and relaxing environment—perfect for both business and leisure. I’ll definitely be returning on my next visit!

👍

yes

Room was old, dated and musty.

Nice room. Friendly, helpful staff.

Terrible, elevator is slow it sometiems feels like ti wanted to stay stuck. Room needs to be updated. Bathroom is the worse. Was trying to get a refund so I can go somewhere else was told it would take a few days for a refund so I had to stay there. Small roaches ecerywhere room was dirty had to ask for extra bed sheets to put over the bed the ones on the bed were stained. Never staying here again!

Clean room and great staff

We stayed at the Best Western in Fort Lauderdale and it was one of the worst experiences we’ve had. The bedsheets, pillowcases, and even the sofa were dirty. When we called the reception around 1 a.m. to ask for a replacement, instead of apologizing and sending someone up, they told us to come down to the lobby ourselves. Really disappointing service overall.

This hotel needs some extra attention to cleanliness and detail. The cloth light fixtures had rust stains. The bedding wasn’t as “bright white” as I am accustomed to. When I arrived the front desk attendant wasn’t on duty. The security guard was watching the desk. She came in from outside 5 minutes later barefoot/no shoes on. This is the only hotel that I’ve stayed at on hotels.com that I did not have a satisfactory experience. I do not recommend this hotel.

Everything was perfect

The front desk staff in the morning a spanish gentlman very helpful and attentive i check in earlier was so happy

Very friendly front desk employee

Very clean

It wasn't all smooth sailing during my stay, but the staff were incredibly friendly, and the vibe was alright. The room, however, had a bit of a smell issue when the AC wasn't on, and, regrettably, I spotted some roaches. On a more positive note, the breakfast was fantastic, and I'd be happy to return - if the management can get the cockroach situation under control, that is.

The night staff was nowhere to be found when we arrived. When someone finally let us in, she looked at us and said “what”?. We called the hotel to let them know our flight was delayed and we wouldn’t arrive until 1. It was about 12:55 when we arrived. When we got in the room, it was in disrepair. There was rust, peeling paint, and items that were just very old and not maintained. There was a strong pot smell in the halls and elevator, which is fine, I don’t care what adults do, but my kid is asking why there is a skunk in the hotel? The morning staff were lovely and the breakfast was good too. It just isn’t well maintained and I think staffing is really hot or miss. Won’t be back.

Room was not the cleanest. Blankets were terrible, thin and not comfortable. Pillows were not supportive at all. Traffic noise was incessant all night. Would not stay at again.

no body came to make my room

.

Customer service is the best

Breakfast was ok. Didn’t like the servicing of the room once per stay but other than the it was okay

Hotel is to run down the smell is so bad you can smell & feel the mode in the halls and rooms I would never stay here again , housekeeping are so rude and don’t clean the rooms at all they only give you two towels so you could one shower or have to use a wet towel again customer service are so rude don’t know how to treat customers at all as a housekeeper for 29 years I never had such bad service , parking lot is so ghetto strange people hanging around that make you feel so unsafe to even there thankgod ot was only 4 day stay , but honestly I would not recommend to any body ! I’m so disappointed ! One of the best thing of the hotel was the food lady Dolores was so attentive so kind her food was so delicious she so clean she is the best thing the hotel has !

Shower wasn’t working and staff fail to Address it. Room smell musky. Breakfast was limited

Keep me company jg Back

Clean room. Nice breakfast options. Missed having a microwave in the room.

I will be back

Found roaches in the bathroom

Yes.

Nice and comfortable

First, it’s important to note that the hotel is located right next to a gentleman’s club — something that may make some guests uncomfortable. The front desk receptionist was friendly when we checked in, which I appreciated, but things went downhill quickly after that. When we entered our first room, there was a strong odor, and we noticed mold on the ceiling and along the walls. We immediately requested another room. The second room didn’t have a TV remote, and when we called the front desk, we were told only one person was on staff, so it would take some time. The remote finally arrived around 11 p.m., but it wouldn’t sync to the TV. We called again and were told to wait until the next morning. However, the next day no one came to clean our room, replace towels, or fix the TV issue. When we called again, we were told there was still only one person on staff and to wait until the following morning — but we were checking out that day. Overall, we had no working TV, no housekeeping, and had to change rooms because of mold. This was by far the worst hotel experience I’ve ever had. I would not recommend this location until they address their maintenance and staffing issues.

The entire hotel was dirty the only thing that was nice was the lobby. The elevator was was small dirty and noisy. The room smelled like mildew and had a humidifier in it. There was roaches crawling in the bathroom and in the microwave. It was terrible, I couldn't even stay there. I left immediately and had to find another hotel for my stay

My experience my room it was too humid. Other than that everything was good.

Staff especially Diego at the front desk were terrific!

ok

This place has wonderful customer service. The people here are really delightful and would be the only reason why I would return, but unfortunately, this hotel did have roaches. I saw at least three when crawling in the bathroom when crawling on the walls in the main room, roach eggs hidden behind the couch.

Stayed 4 days, no one came to the rooms to clean. Roaches everywhere! Stinky and damp room. I told the front desk. No action. Had to have room keys rekeyed every day. I was in room 203. I will never, ever stay at a Best Western again!!

Excellent hotel. Plumbing was a problem and had to switch rooms because of toilet clogging and not flushing. Otherwise it was perfect. The staff was superb.

Yes

Great staff, clean hotel. Very nice 👌

Spoke with GM regarding refunding majority of stay. Had to move rooms several times due to stenches, uncleanliness of rooms, and bugs. Would not recommend this to anyone. Seated next door to a strip club. Not child safe. Broken appliances and fixtures. Housekeeping did not properly clean rooms and returned to room after being out all day to ants infesting bags. Staff brought in stray cats. GM wanted me to meet half-way after my terrible experiences and would fight against full refund and had excuses for fake reviews and lack of cleanliness for the facility. Will never go here again. Waiting on partial refund and if not received, will be filing for full refund going so far as to charge back my credit card. DO NOT STAY HERE.

Clean ans gorgeous

Smell bad and old furniture

It was definitely across from a gentleman’s club. I saw two ladies of the night in line who had just come out a van in the parking lot. It didn’t seem like they’d planned for the whole night. The night girl did not smile once. She was as robotic.

The night attendant was very rude baby roaches toilet didn't flush was charged 100 deposit the motel is not what

Clean room.

Great breakfast. Clean room, when requested service. Very good staff.

Los baños están en muy mal estado tienen mal olor las sábanas hay algunas con manchas y da un poco de picazón la limpieza tiene mucho que mejorar un poco de mal olor al entrar a las habitaciones y los elevadores ya están muy antiguos no se sienten seguros, el staff súper amable simplemente le falta mantenimiento y limpieza la ubicación es lo mejor

Need better maintenance on the property

Not good hotel

Nice location. Comfortable rooms and very central for all necessities.

Nice people

Breakfast isn't available until 7:30, there is an open door on ground floor with no lock or key check. Literally anyone can walk in the hallway at any time, have full access to pool and rooms.

Front desk staff in the evening was very rude and unhelpful with wifi issues among other things and she was more concerned about texting and surfing on her phone than being professional and courteous to guests. The room had a king bed which was ok, the tv was ok, the shower was hot, so the basics were covered however there was a horrible odor in the room which turned out to be from mold which was evident in some other areas of the room and all over the vent of the AC unit under the window. To add to that, there were huge cockroaches roaming, in the bathroom crawling over my stuff and the soap, etc and who knows where else. (i have photos) Lastly, being right across the street from a strip club meant quite a few unsavoury characters roaming around the front area of the hotel, and in the hotel parking lot smoking pot and doing whatever with people in the cars which felt unsafe in the evenings. i think Expedia got this wrong, the photos look ok online but is misrepresenting the reality of the situation beyond the lobby. Sorry to be so direct but it is true. Needless to say, all of belongings went in the washer when i got home not to mention airing out and vacuuming my luggage for roaches. Fun stuff.

Staff not friendly and incompetent.

The room had mold all over the ceiling. I got in late so I had to stay and bear it. My husband woke up with terrible allergies due to the level of mold .

Great services

Room smell as mexican kitchen. With te respect for mexican. Not hot water. No ice maker. Etc

Hotel was nice and breakfast had a good variety staff amazing.

The check in was fast and convenient. Any staff that I interacted with were pleasant and helpful. Parking was convenient and plenty of spaces were available. The room was spacious and clean and the bed was comfortable. The desk in the room was good for work and the WiFi was fast. The pool was a nice bonus and was well maintained. The hotel is located so it is convenient to get in and out of but there is some noise from cars on I-95. The breakfast was nice with a combination of hot and cold food along with beverages. Overall a nice stay.

Room and bathroom furniture need to upgrade looks old, breakfast really good and many options, friendly staff.

Must keep AC on 60 degrees or room gets wet from humidity. Other than that , great place.

The service and clean in the area

Nice people and lobby, rooms old, bed linens not clean, toilet installed at an angle, kind of tricky to use, I 95 traffic noise. Really humid room when I arrived, but better once I turned on the room dehumidifier. Overall, would not stay here again. Especially did not feel bed was very clean.

I like that it was convenient for my out of town trip. I did not like that. The water was set backwards meaning when you put it on cold, it will get hot and if you put it on hot, it will be ice cold so initially at night I was not able to shower comfortably. Staff was not aware it is to the next morning and we checked out so I was able to take a shower before check out, but would have loved to have a nice shower after traveling hours on the road

Staff very friendly, great breakfast,limited places to eat around the hotel if you have no transportation.

The staff was exceptionally friendly. Location was convenient to alot of things and free parking was a plus!!

I did not receive my deposit

Staff are good. Breakfast is excellent!

Very welcoming and nice

The location was convenient due office proximity. At 1230 am, a man banging persistently on my door. Not sure if it was from the Gentlemans Club nxt door (SCARY and

room cleaning service performed once during my stay

Attention super kind and gentle

Good

Yes

Yes

It would be great if you prepay that you’re information is available upon check in.

Property was average for the area, not great but not bad either. The only issue i had was that while checkout is 11am, the cleaning service was knocking on doors and rushing everyone at 9am.

Staff was friendly

The room was comfortable. My family and I enjoyed the stay. The breakfast options were limited though and I had difficulty getting into my room on one occasion as the key card stopped working.

Ok

Didn’t like the area.

Hallways had Odor. Mold behind bathroom door

Good

This hotel offers comfortable rooms and a nice pool area, friendly staff and a good price!

Smells bad and everything is really old

It was generally a good experience, the elevator was a little scary but they had a wide variety for breakfast.

The breakfast was great. However it should be available until 10am

Staff is friendly. Check in and check out is easy. Breakfast was nice.

realmente fue muy buena la estadia, tranquila y acogedora.

We went for a family trip, we had two different rooms. One of them we found a huge roach and the second one the carpet odor was not great at all we had to use our perfume as refresher for the weekend. This place needs to be renovated.

It was so nice and calm. The breakfast is great!

I did not like the bugs and room could be clean better

Location and no carpets in the rooms,

Todo muy bien, lo unico que necesitan tener smart Tv.

Quick check in. Friendly staff. Good breakfast. Comfortable beds. Clean hotel

There not many properties to chose from. They rated from poor to country club. The Quality Inn was in the middle by middle ++. Also on the battle field of New Market.

Room had a terrible musty smell. When we first entered we assumed it was the cleaners they used but the smell never went away. We also heard fighting around 2am in a room down the hall, no hot water in the shower and bed was sketchy-we kept itching all night. For the price point we got what we paid for.

Nice hotel. Clean.

The AC wasn't cold enough. Not enough luggage carts. Elevator floor was loose and warped. Please repair that. Thank you. Housekeeping entered our room before we left, which was very uncomfortable. Plus there wasn't enough parking at all.

Sadly, we checked in at 4:30pm only to check out at 1:30am. Our room had small roaches all in it.

The only complaint I have is I did see three small ants, but overall the room was comfortable and kept well. I would come back and recommend this hotel. Thank you so much for the wonderful hospitality!

My ac went out one night could not get fixed until next day

Everything is great , however they can upgrade the tv to smart tv.

Great staff

Shower curtain didn’t stay closed and water went on the floor. Toilet had problems with flushing. The refrigerator made this awfully loud humming noise all night.

Wonderful stay!

If you are in the area for business, This best Western will do. Spacious rooms with couch and table. My only minor inconvenience was lack of "hot water" in the shower.

Rooms were clean and area is convenient to a lot of amenities

N There is no water in the shower, and the receptionist spoke to me badly and hung up on me when I asked for help because I wanted to shower, I had to go to another hotel assuming extra costs

So this is partially my fault. I saw good reviews, popular hotel, great past relationship with brand. If your traveling with family know there is a strip club beside facility. No wash cloths during entire stay possibly due to that. Breakfast was good, pool was superb, staff friendly some hunks pretty sure thought i was checking in to dance lol. Parking lot was was meh/sketch.

Everything was excelent

Service was amazing but the facility smells old

The location was great and convenient for everything we needed.

Place is dated, furniture peeling off, carpet looked dirty, light fixtures in room not working, no toilet paper holder. Mattress very uncomfortable. Just not worth the price I paid.

A Peeping Tom looked into my room from outside. I occupied a room on the ground floor.

This hotel has a city feel and clean. Walkable to restaurants and grocery store.

I would not ever recommend this hotel!! The worse experience ever!! I checked in at 3pm and after realized the room have mold and mildew which clearly made sense why the humidifier was in the room !! However my son has asthma and started to have breathing issues.. Edward at the front desk was so unprofessional!! I requested another room due to the poor condition and he refused saying there was nothing he could do .. not only there was no manager on staff at all!! How is this hotel operating with no manager!! We had no choice but to leave and find another hotel after going back and forth with Edward in a heated exchange!!! So ridiculous!! I was not the only one to complain and to make matters worse it was a hassle to get some of money back .. was still charged for the night that I didn’t get even stay there!! Bottom line horrible staff and rooms with mold and very humid conditions.. there is also a strip club right in front of the hotel !! Again I do not recommend at all!! Keep your money and book somewhere else !!! Not worth it at all.. management and staff needs to be fired!! Especially Edward who claims to be a veteran!!! Which is not how you treat other veterans .. extremely disrespectful, no accountability, he just did not care!!! Never again !!

All in all, not a bad place. Needs some attention to cleanliness in some common areas, but room was clean and met my needs.

Staff was very friendly. Diego made our check in experience very smooth and fast. The hotel is very clean and the room was comfortable. Bed was very comfortable and pillows good too. Shower had good water pressure and plenty of hot water. The hotel has a pool and gym which we didn’t have time to use but both facilities looked inviting. Breakfast had a great selection of hot and cold items along with juices and of course coffee and tea. Overall a great experience and we would definitely stay again.

For the price it's ok

Returned to our room (215) at about 10pm to find an inch of water on the bathroom floor. It had leaked through the fan/light receptacle in the bathroom ceiling. Maid cleaned floor but we didn't dare to switch on the bathroom light switch for fear of electrical/water shorts. My wife, who was celebrating her 70th birthday, would not shower or even enter the bathroom (she used the toilet in the lobby). We left at 6:30 a.m. the next morning having changed our clothes without cleaning up and drove home. My plea for a refund was denied. Don’t stay here. Look for another property. Also, one elevator was inoperable.

The staff at the front desk was very professional.

very pleased with hotel

Convenient sources of foods to eat in walking distance. Also, Free Breakfast at this hotel!

It’s goose enough for the night.

Nice

Bathroom the shower really dirty. Sink fauce broken.

Amazing staff, very helpful. Adrian and Diego at the front desk always helped. Breakfast is good, pool is cleaned every morning. Would stay again

I had the worst experience and would not referred anyone to stay at this location because of all the roaches they have in the room and the cleansing is not up to par and I’m a confused why Expedia still advertising them.

Only issue me and my fiancé saw 1 roach.

Great for the Miami Open!

Outdated

⭐️⭐️⭐️⭐️

Staff was nice. Breakfast buffet made up for the broken bathroom door. Also housekeeping did a good job cleaning for us. Nothing was missing.

Staff who checked me in was not really welcoming. The room had a VERY strong odor and I saw a roach in the room. Probably will not stay there again.

Comfortable beds, nice breakfast, friendly staff

The smell reminds us of a nursing home. The water damage and mold is atrocious. Needs to be fixed. Our whole family are sneezing and coughing after leaving today and the rooms were musky and humid. Please fix it.

A few thinks could be upgraded, but overall is ok

La experiencia fue excelente, buena atención y en relación al desayuno fue excelente. Lo único que no te dicen al momento de generar la reserva en línea es que debes dejar un deposito de 100 USD, los cuales te dicen que lo reembolsan en un lapso de 4 a 5 días después de salir del hotel.

Absolutely awful place to stay the hotel was so old and dirty. It was located right off the highway and next to a strip club. Very disappointed, I ended up leaving 3 days early, I don’t even know if I will get my money back.