Rodeway Inn & Suites Haines City - Winter Haven

Ac had a smell to the rest of the room was good

None

Nice staff just old and dirty

Guest services are exceptionally kind,clear and patient. Theirs no downside at all. Everything is great.

Guest services are exceptionally kind,clear and patient. Theirs no downside at all. Everything is great.

Cheap place to sleep on top of cover only pool broken

The man at the front desk was so sweet , great location It was a smell stuck in the room , smelled like it hadn’t even been cleaned. And the bathroom smelled of urine .

The man at the front desk was so sweet , great location It was a smell stuck in the room , smelled like it hadn’t even been cleaned. And the bathroom smelled of urine .

Room was very clean ac worked well

Good

No issues - site is convenient; room was clean, plenty space… no big but pool still unavailable

Poor

The floor was somehow slimy, sticky, and slippery all at the same time. Not sure how they accomplished that but it was disgusting. The bed was slightly softer than a slab of granite, but not by much. I know some people prefer a firmer mattress but this was rediculously hard.

First, there was no coffee nor breakfast provided. They could have, at least, a pot of coffee in the lobby. Front desk staff was very friendly and knowledgeable. When opening the room door, the curtain on the window was in shatters - ripped and torn. Immediately, we were concerned. It was quiet and we parked outside our room, very convenient.

Breakfast not served here. This hotel needs to serve breakfast! and open pool up!

Breakfast not served here. This hotel needs to serve breakfast! and open pool up!

Mattress a little hard

It was nice quiet location no breakfast and the pool wasnt open

It was nice quiet location no breakfast and the pool wasnt open

Room was a bit run down, dated furniture, clock and phone were not working or missing parts…. Bed quilt very stained, room smell was not pleasant….

Everything was in good conditions clean and well maintained

Water

Room was ok, old soap left in shower when I arrived. Rude housekeeping that knocked on my door several times while I was in the shower at 9:30 on the first day. On the second they loudly dragged their cart in front of my door at 9am then proceeded to sit in front of my window blaring videos on their phone glaring at me while I packed up to leave.

Easy process

Very good

I have been there 3 times and the towels are dirty (stained), the shower floor slimy, the floor filthy dirty & I’m pretty sure the sheets unchanged bc I don’t have black hair. Aka, housekeeping isn’t doing their job. Also, expect a back ache with there “flat as a pancake” pillows. The heat/ac work well, the fridge is cold even if exterior is rusted & the TV works. If you catch it at the right time, there is good hot showers too.

We didn't even get a chance to stay. We got the the hotel and left because there were roaches. It was not in a good area and the room was infested with roaches.

It was not in a good area and the room was infested with roaches.

Great stay. Housekeeping is lovely

old run down, water took a long long long time to get hot. Pancakes would make better pillows.

Two rooms booked for business for the week. Our employees stated the staff & manager are friendly and the rooms are kept-up every day and very clean. We re-booked for the next week and they are looking forward to going back. Good value for the business needs too.

The room was nice, the pool was not available during our stay and breakfast was not provided

Disappointing

Was fine I need beach a little bit more clean

I need beach a little bit more clean

We just had sugar ants and the freezer of the mini fridge was basically frozen over with a chunk of ice. That's about it.

Everything and everyone was great. Frank and Loretta was so friendly.

Quite

They didnt provide blankets, it was only a very thin sheet. The bed had springs popping the entire time, hard as a rock. The remote had no back so batteries kept coming out. The chair at the desk was rigged so when sat in and fell backwards.

ATTENTION FIRE YOUR HOUSE KEEPER MAID!!!! SHE WAS YELLING, RUDE AND UNPROFESSIONAL!! we address the fact the towels were unclean black and dirty when we first came in the room this was extremely concerning because it was unsanitary and alarming..

It was in a decent location They didnt provide blankets, it was only a very thin sheet. The bed had springs popping the entire time, hard as a rock. The remote had no back so batteries kept coming out. The chair at the desk was rigged so when sat in and fell backwards.

Clean room

Room layout Noise. Sound like dumpster slamming at 2-3 in the morning

Room layout Noise. Sound like dumpster slamming at 2-3 in the morning

Disgusting hotel, stained comforter, stains on the wall, bugs and roaches. Room smelt stale and old, No hot water in the sink. Won’t stay at this place again.

Very good

Definitely not a place to stay if your on vacation. The pool was out of order and the room smelled like cigarettes even though they emphasized no smoking.

Definitely not a place to stay if your on vacation. The pool was out of order and the room smelled like cigarettes even though they emphasized no smoking.

I really enjoyed my stay. Very quiet. The staff went the extra mile to see to it that everything was perfect.

I really enjoyed my stay. Very quiet. The staff went the extra mile to see to it that everything was perfect.

11 check out ?

Room was not clean and the smoke detector was missing

Room was not clean and the smoke detector was missing

Na Na

Nice,clean and well maintained Not a thing

The check in was friendly enough but had to wait until exact time to check in as the rooms weren't ready. No hot water, no blankets and the refrigerator needed defrosting. The room was clean and slightly updated and available tv. Only stayed one night.

Was perfect we be back for sure quick check in not expensive and easy to go and return to the location

Was perfect we be back for sure quick check in not expensive and easy to go and return to the location

Great room! Clean, good amenities & good price. Don't judge a book by its cover. The outside is not too bad.But the rooms are great!

Great room! Clean, good amenities & good price. Don't judge a book by its cover. The outside is not too bad.But the rooms are great!

The false advertisement

It is in a good place. And everything is close

Everything is good

No breakfast, not even a vending machine

No breakfast, not even a vending machine

The silence

Yes

Yes

Not again

Not again

N/A

It was quiet, staff was helpful. Beds were hard, the rooms were very dated and need work. There were issues the staff helped with.

2 Seem like a Truck location

Dirty Room no cleaning Dirty Room

Price Sheets were stained with white specimen.door handle was broken. Fire the people that does the cleaning, they don't change sheets or clean up properly after people check out

Very nice room and comfortable

Very nice room and comfortable

Great for the money. Bed is comfortable, rooms are spacious. Everything worked. What can you complain about?

Great for the money. Bed is comfortable, rooms are spacious. Everything worked. What can you complain about?

Front desk guy mid-night shift was pleasant

Front desk guy mid-night shift was pleasant

La habitacion se veia todo bien pero las camas tenian chiches y nos picaron a 3 personas mas varies cucarachas y una tremenda arana en la pared amaneció

La habitacion se veia todo bien pero las camas tenian chiches y nos picaron a 3 personas mas varies cucarachas y una tremenda arana en la pared amaneció

Rooms clean, ac work fine

Rooms clean, ac work fine

Room linings and towels were substandard. Curtain at door was torn. Amenities in room were limited. Bed mattress was low quality.

Room linings and towels were substandard. Curtain at door was torn. Amenities in room were limited. Bed mattress was low quality.

The main light as I walk in room was not even working and no one came to check it after I immediately complained. Other lights were very dim / minimal. The 1st room I was given had no security chain on the entry door and it was all the way to the back of last property. I did not feel safe and asked for a different room. I checked out on the second day on Thursday 11/06 and to date, 11/11, I have not gotten the refund credited to my credit card the 2 nights I not stay.

The main light as I walk in room was not even working and no one came to check it after I immediately complained. Other lights were very dim / minimal. The 1st room I was given had no security chain on the entry door and it was all the way to the back of last property. I did not feel safe and asked for a different room. I checked out on the second day on Thursday 11/06 and to date, 11/11, I have not gotten the refund credited to my credit card the 2 nights I not stay.

The initial room had burn holes is the bed spread that was also ripped. The bed had no mattress pad, broken lamp... jus horrible le room... They gave me another that was about 5% better as it was too late to look for another Hotel. The hot water tank must have been in the next state as I hat let it run forever before it was hot. This place is a dump!

The initial room had burn holes is the bed spread that was also ripped. The bed had no mattress pad, broken lamp... jus horrible le room... They gave me another that was about 5% better as it was too late to look for another Hotel. The hot water tank must have been in the next state as I hat let it run forever before it was hot. This place is a dump!

Ll

Ll

Room was clean and staff pleasant to deal with. Would have been higher rating but pool was out of order which is a big deal to some but not us.

Room was clean and staff pleasant to deal with. Would have been higher rating but pool was out of order which is a big deal to some but not us.

Room had a bug but that was the right night.. Bed is old and hard to sleep not comfortable at all. A/C works great. Parking is easy. No one at front desk when check out... no instruction as to where to leave the key. Great area to cook out.

Room had a bug but that was the right night.. Bed is old and hard to sleep not comfortable at all. A/C works great. Parking is easy. No one at front desk when check out... no instruction as to where to leave the key. Great area to cook out.

Great place

Great place

Will stay again

Will stay again

Rooms were clean water took forever to get hot, their power outlets were loose and no usb ports to charge the phone

Rooms were clean water took forever to get hot, their power outlets were loose and no usb ports to charge the phone

Ok

Ok

The only thing is no breakfast or snack machines only coffee around 8:30. Rooms were clean and staff was very nice and professional and great location on 27 close to a lot of restaurants overall the place for the price is worth it we had a blast

The only thing is no breakfast or snack machines only coffee around 8:30. Rooms were clean and staff was very nice and professional and great location on 27 close to a lot of restaurants overall the place for the price is worth it we had a blast

Great service friendly clean place to stay.

Great service friendly clean place to stay.

The pool was blocked off, the ad said vegan breakfast but it was only coffee. Even vegans eat fruit!!! the hot water kept going hot then cold then hot. It smelled like sewage.

The pool was blocked off, the ad said vegan breakfast but it was only coffee. Even vegans eat fruit!!! the hot water kept going hot then cold then hot. It smelled like sewage.

We stayed here before and liked it. It’s very clean, affordable and staff is very friendly.

We stayed here before and liked it. It’s very clean, affordable and staff is very friendly.

Refused to stay after witnessing roach infestation. I have video/proof. In addition furniture is in poor condition e.g scratches on wood, broken trash can, rusty refrigerator.

Refused to stay after witnessing roach infestation. I have video/proof. In addition furniture is in poor condition e.g scratches on wood, broken trash can, rusty refrigerator.

The property was not at all what the online pictures showed. None of the amenities were as described online. The pool was drained and sectioned off with yellow tape, the shuffleboard courts had ant hills nearly a foot tall, the tennis court was unusable the net had dry rotted and was on the ground. No breakfast, towels were stained and just a dingy experience. The pictures were nothing like what the hotel actually was.

The property was not at all what the online pictures showed. None of the amenities were as described online. The pool was drained and sectioned off with yellow tape, the shuffleboard courts had ant hills nearly a foot tall, the tennis court was unusable the net had dry rotted and was on the ground. No breakfast, towels were stained and just a dingy experience. The pictures were nothing like what the hotel actually was.

Roaches,bugs coldwater

Roaches,bugs coldwater

Fast and friendly check in. Quiet rooms with easy parking and access to the main road. Knowledgeable staff with great suggestions for local highlights.

Fast and friendly check in. Quiet rooms with easy parking and access to the main road. Knowledgeable staff with great suggestions for local highlights.

This is a basic hotel, not fancy at all but it was clean and comfortable.

This is a basic hotel, not fancy at all but it was clean and comfortable.

The hotel do not look like the pictures on the website. False advertisement. The room had a bad smell, the light in the bathroom did not work, the linen look dirty, and towels were dirty looking. The refrigerator kept leaking water, vending machine did not work, toilet kept clogging up. Everything in the room look old, from a thrift store. Terrible experience. Very out dated.

The hotel do not look like the pictures on the website. False advertisement. The room had a bad smell, the light in the bathroom did not work, the linen look dirty, and towels were dirty looking. The refrigerator kept leaking water, vending machine did not work, toilet kept clogging up. Everything in the room look old, from a thrift store. Terrible experience. Very out dated.

The place was clean and the staff was friendly but the water pressure was not that good, the refrigerator was rusty, the microwave was broken, the towels were dingy so we ended up buying our own towels. Apart from that it was good for short notice since we needed it for one night and there was not a lot of options.

The place was clean and the staff was friendly but the water pressure was not that good, the refrigerator was rusty, the microwave was broken, the towels were dingy so we ended up buying our own towels. Apart from that it was good for short notice since we needed it for one night and there was not a lot of options.

Honestly I was gone all day and just slept there.

Honestly I was gone all day and just slept there.

Clean rooms, comfortable beds and friendly services

Clean rooms, comfortable beds and friendly services

Great service and clean rooms

Great service and clean rooms

The front lobby staff was very friendly, however the room was dirty. There was a spoiled baby bottle in the drawer. Very limited lighting.

The front lobby staff was very friendly, however the room was dirty. There was a spoiled baby bottle in the drawer. Very limited lighting.

Good room but no hot water in sink-warm in shower

Good room but no hot water in sink-warm in shower

Below average for properties in this area

Below average for properties in this area

Its an old property that needs some love. clean, but feels run down.

Its an old property that needs some love. clean, but feels run down.

The room was nice, it was a convenient location for our needs.

The room was nice, it was a convenient location for our needs.

BAD BAD BAD, very bad conditions. We arrived around 1am, after 5hrs driving. We were traveling with 2 kids. When we went to the room, the small was very strong and bad, like we were opening an old box full of dirty cloths. We moved the bed to put them together….oh lord!!!…the floor was so dirty. The sheets were brown yellow instead of white. If we were not traveling with kids, believe me that we would have left the place immediately, but we had nowhere to go at that time. We understand a 2 stars hotel will not have the same conditions as a 4-5 stars but a clean floor, clean towels and sheets would make a lot of difference.

BAD BAD BAD, very bad conditions. We arrived around 1am, after 5hrs driving. We were traveling with 2 kids. When we went to the room, the small was very strong and bad, like we were opening an old box full of dirty cloths. We moved the bed to put them together….oh lord!!!…the floor was so dirty. The sheets were brown yellow instead of white. If we were not traveling with kids, believe me that we would have left the place immediately, but we had nowhere to go at that time. We understand a 2 stars hotel will not have the same conditions as a 4-5 stars but a clean floor, clean towels and sheets would make a lot of difference.

Sheets were clean. Beds were stuff. Shower was hot. Fresh soap was nice. Towels had some stains. A little pricey for what you get, but good for an overnight stay.

Sheets were clean. Beds were stuff. Shower was hot. Fresh soap was nice. Towels had some stains. A little pricey for what you get, but good for an overnight stay.

Nice people. Clean room.

Nice people. Clean room.

Good for our purpose. Here to see family. Simple hotel, no frills. Nice people running it.

Good for our purpose. Here to see family. Simple hotel, no frills. Nice people running it.

The room quiet and clean. Reasonable cost

The room quiet and clean. Reasonable cost

Staff was quick and friendly, mattress was just unseeable for me.

Staff was quick and friendly, mattress was just unseeable for me.

Economical, pleasant stay.

Economical, pleasant stay.

Front desk extremely helpful

Front desk extremely helpful

Obviously an older property but nicely updated to feel very comfortable. Not luxury by any means but very clean with newer plumbing fixtures, walk-in shower, countertops, furniture, and lighting. And reasonably priced. Will definitely stay here again.

Obviously an older property but nicely updated to feel very comfortable. Not luxury by any means but very clean with newer plumbing fixtures, walk-in shower, countertops, furniture, and lighting. And reasonably priced. Will definitely stay here again.

It looked kind of clean at first glance, but then we saw the sheets were nasty, had to go change them at the front desk. The bed was the most uncomfortable bed I have ever slept on, it made crackling noises when I rolled over or moved at all, almost like the mattress was full of plastic bottles or something. The next morning we found little bugs on everything, which was scary, not sure if they were bed bugs or not, they were too small to identify. If I could give it zero stars, I would!!

It looked kind of clean at first glance, but then we saw the sheets were nasty, had to go change them at the front desk. The bed was the most uncomfortable bed I have ever slept on, it made crackling noises when I rolled over or moved at all, almost like the mattress was full of plastic bottles or something. The next morning we found little bugs on everything, which was scary, not sure if they were bed bugs or not, they were too small to identify. If I could give it zero stars, I would!!

The room had been renovated and was clean. I was willing to give it a more favorable rating BUT the linens, towels, and mattresses were OLD! Towels were horrible. AND in the morning there was NO hot water in our shower. When i told front desk he said, "oh you have to let it run". I had let it run. This is just inexcusable in a modern hotel. Beds were very firm. It was a place to lay our heads for 8 hours period.

The room had been renovated and was clean. I was willing to give it a more favorable rating BUT the linens, towels, and mattresses were OLD! Towels were horrible. AND in the morning there was NO hot water in our shower. When i told front desk he said, "oh you have to let it run". I had let it run. This is just inexcusable in a modern hotel. Beds were very firm. It was a place to lay our heads for 8 hours period.

It was better than expected. Smelled good and it was clean. Bed was super comfortable.

It was better than expected. Smelled good and it was clean. Bed was super comfortable.

The bed was horribly uncomfortable and it’s probably the worst pillows I’ve ever had at a hotel. The gentleman at the front desk was really nice and helpful. I was surprised at how quiet the room was considering. It was so close to the road.

The bed was horribly uncomfortable and it’s probably the worst pillows I’ve ever had at a hotel. The gentleman at the front desk was really nice and helpful. I was surprised at how quiet the room was considering. It was so close to the road.

Good

Good

Very convenient

Very convenient

I took tge key back and was told i couldnt get a refund but there was no way i would stay there with my family. The online photos are very misleading. I expected more frome somewhere listed on Expedia but wont make that $220 mustake again!

I took tge key back and was told i couldnt get a refund but there was no way i would stay there with my family. The online photos are very misleading. I expected more frome somewhere listed on Expedia but wont make that $220 mustake again!

Quiet.

Quiet.

Tiny little bugs

Tiny little bugs

Towels were worn out, only one towel we were three guest.

Towels were worn out, only one towel we were three guest.

Bugs on food eating in room can’t cancel due to time checkin and filthy room never go again

Bugs on food eating in room can’t cancel due to time checkin and filthy room never go again

Clean, quiet, comfortable and roomy. It had more than I expected for the price point. Very friendly front desk attendant! I would recommend this hotel if you needed to save some money but wanted a pleasant experience.

Clean, quiet, comfortable and roomy. It had more than I expected for the price point. Very friendly front desk attendant! I would recommend this hotel if you needed to save some money but wanted a pleasant experience.

It was very quiet. Front desk person very helpful, had alot of knowledge. Clean and comfortable bed

It was very quiet. Front desk person very helpful, had alot of knowledge. Clean and comfortable bed

No pool no room service

No pool no room service

Best hotel in a reasonable price. Clean rooms and very friendly and helpful staff. Kudos!

Best hotel in a reasonable price. Clean rooms and very friendly and helpful staff. Kudos!

Not staying no very clean…

Not staying no very clean…

Thank you

Thank you

I booked room online--drove to property 3 days before check in to be sure wifi was good--assured it was--the boys wifi could not connect to wifi--it was fine at other locations-:I left before midnight and went elsewhere--the boy being able to play his game was the only reason I booked here

I booked room online--drove to property 3 days before check in to be sure wifi was good--assured it was--the boys wifi could not connect to wifi--it was fine at other locations-:I left before midnight and went elsewhere--the boy being able to play his game was the only reason I booked here

Always love to stay here ❣️

Always love to stay here ❣️

Sabanas sucias, habitación mal olor, la instalaciones feas

Sabanas sucias, habitación mal olor, la instalaciones feas

Clean motel

Clean motel

The room was ok. Drapes were ripped on one side. Room smelled like cleaning fluid.

The room was ok. Drapes were ripped on one side. Room smelled like cleaning fluid.

Nice and quiet

Nice and quiet

Rooms are outdated, tv channels didnt work. You can smell mold in the air and water has strong smell of chlorine. Where was a clack under the door were small bugs where coming in.

Rooms are outdated, tv channels didnt work. You can smell mold in the air and water has strong smell of chlorine. Where was a clack under the door were small bugs where coming in.

Average

Average

Place

Place

A/C worked well. Shower was great. Towels were soft. Bed and pillows were comfortable. Floor was dry but slippery for an unknown reason. No bell carts. No restaurants around..

A/C worked well. Shower was great. Towels were soft. Bed and pillows were comfortable. Floor was dry but slippery for an unknown reason. No bell carts. No restaurants around..

Convenient and good value.

Convenient and good value.

The choice hotels president should see what a real hotel should look like. This owner is friendly, caring and most of all compassionate towards all of his The staff is the same as the owner .The choice hotels units in Winter Haven Florida - quality suites, economy suites along with the choice hotels brands in Winter Haven Florida are RUN down poorly keep and I mean poorly keep . To the owner and staff at the Ridgeway Inn & Suites Haines city Florida thank You All😃😇

Not too bad I did have bugs doe I seen a few roach

Rooms are very clean.

Room was good for the price and nice!

Good

Quiet and parking

Very clean and comfortable. Front desk manager was amazing. Easy check-in.

Several little bugs of various kinds in our room

Great stay. Thank you!

Good value for the rate. Very friendly staff, room was clean

Check in and checkout was great. They came to clean the room after our first night, which is rare these days. However, the floors were still very yucky and the bathroom had built up dirt and grime. It was exactly the cleanest and is not in the best area but the price is reasonable and the staff was pleasant.

All around satisfying experience

Clean room. Looked very nice. Clean sheets but the mattress was horrible. Couldn’t get comfortable or a good nights sleep. Literally left in the middle of the night

Bugs and trash in the room. Dirty towels in the bathroom.

Only there briefly to sleep. But you pay for what you get

Stayed at 3 diff hotels in 1 week and Rodeway Inn was my favorite. Clean and quiet, front desk Frank was very nice

If you love yourself and family, do not send them to this place. Pictures on booking site is a lie. That was probably like that when they open. We immediately walked out because of how ran down and filthy this place is. It's next to a truck stop and the room had so much chemical smell and dried up blood on the wall. They wouldn't let change rooms either and we left to best western. Save yourself it was awful

Room floors were dirty and bed had a comforter with no bed sheet

Na

Clean and some updated features. Shampoo would be appreciated and fresh linens

It was ok the check in staff was really sketchy and weird but we had an ok stay the rooms are definitely outdated and need better cleaning the towels and bed linens were not fresh like someone maybe did at home laundry it was disturbing

Good 👍

Hotel was clean and the service friendly. Towels, pillows and mattresses need to be replaced. Not much offered in the lobby as the vending machine had three options.

if you are looking for 1 night stay to go to sleep and get back to the parks around the area this is for you !! just get you own towells or ask for towells at the front desk they will give you some newest than the one at the room !!

Check in was great, very friendly. In a place without many hotel options this is clean, friendly and safe. Has everything needed. Was able to find dinner close by

Comfortable, neat, clean and very friendly staff.

I have stayed in 3 different rooms now and the king suite and the king room are the most spacious rooms. In the suite, the mini refrigerator could be updated and cleaned. Had ice in the

Great Staff

Is.ok.no.to.bad

I was at the Rodeway for

Always clean and friendly

Very well kept Motel! I had to stay in a few motels in the last few weeks and this one was definitely the nicest with good maintenance. Maybe defrost the freezer and review the condition of some of some of the towels but otherwise a really nice place to stay.

It was an alright stay. It was inexpensive but definitely paid for what you get. And a few cars in the lot had flat tires.

Not much choice in the area, but I'd rather drive a few more miles out of the way before I'd stay here again. Very dated room, thin and stained towels, very hard bed, cobwebs, dirty floors, and no amenities to speak of.

We got in late after visiting with family that just moved to the area. We just needed a place to shower and sleep for the night that was nearby and didn’t want to spend a whole lot. This place fit those requirements. The towels were awful and the floor mat in the bathroom was dirty or stained or both. The hair dryer worked but the part the plugs into the wall was broken and coming apart. This looked like a fire hazard. The place was quiet and while the bed wasn’t great, we managed to get a decent night’s sleep so that was good. If you’re not too demanding and just need a place to crash for a night, this place works.

Staff said they have not bought food or had a breakfast in a very long time. My toilet was plugged up before i ever used it. Room smells old and musty. There are no overhead lights or a light switch to turn on when you enter the room, only table lamps to try and find in the dark. I will never stay there or recommend this place to anyone.....

Not horrible, but not amazing either. For a 1 night stay it was ok. The outside trash can near room was overflowing, pillows are flat, bed is extremely uncomfortable, linens are just dingey. The room floor and bathroom seemed remodeled and was nice for what it was it just needs an update on the linens, and it would be good to go. It was quiet. We didn't hear a bunch of noise outside or room doors slamming closed. It was close to legoland.

What I don't like are the towels, very dingy and thin feels like sandpaper. But they are clean they just need replacing. I can bring my own though. All in all, it's a great place and rooms are spacious though I'd get a king or suite next time. Staff is always friendly and willing to accommodate any issues.

We stayed with our family. There were roaches in the room. I counted 3, but overall the room was clean. The ice machine didn’t work. They only give you enough towels/washcloths/pillows for the amount of people in the reservation so if you need more you have to go to the front desk to get more. Overall the staff was friendly however one of the times I asked for more towels they threatened to charge me more for the room because I added people (children) to the stay but then followed up by saying children are free. Our stay was fine it served its purpose but we wouldn’t stay here again.