Microtel Inn & Suites by Wyndham Hagerstown by I-81

Very good

Breakfast Nothing

Convenient Breakfast was terrible.

Convenient Breakfast was terrible.

Beds are comfortable. They have to improve with the breakfast and the the check in process has to be quicker.

Superb

Beds are comfortable. They have to improve with the breakfast and the the check in process has to be quicker.

Then they wanted to charge more than our original price, so we stayed at the Days Inn and it was DISGUSTING!

Room was clean and comfortable.

They canceled the booking the day we were supposed to get there. Then they wanted to charge more than our original price, so we stayed at the Days Inn and it was DISGUSTING!

Roon was clean, some upgrades since we came last year. Noticed as we used the hair dryer, the base fell.off the wall and the vent fan in the bathroom didnt work. All in all still my go to decent place to lay my head for a night or 2.

The hotel itself is good but the breakfast was horrendous. The selection is EXTREMELY limited. The yogurt was spoiled and there was at least 1 carton that was not sealed. The English muffins were so hard you couldn't eat them. In the hot food area there was 1 cold hash brown pattie and 2 sausage patties that had clearly been reheated several times. Very poor quality compared to every other Microtel we have used. Definitely won't go back to this one. DO NOT RECOMMEND

The decor was great. Staff is great. Breakfast was very nice and a good ass appointment as well. Did not like the traffic could hear road noise from the highway that was rather distracting.

Perfectly clean cute room, very comfortable

Clean rooms and great staff.

Clean and quiet.. staff also perfect customer service.

The staff was helpful and friendly Beds felt like a rock. WiFi wasn’t working. Rooms were really small. Not the best looking area

The staff was helpful and friendly Beds felt like a rock. WiFi wasn’t working. Rooms were really small. Not the best looking area

Exceptional

The room was small but very clean.

The room was small but very clean.

Our hotel key stopped working twice. The second night getting back to the hotel room, the entire room smelt like cigarettes. I asked for a late checkout and was told no.

Bad

The decor was great. Staff is great. Breakfast was very nice and a good ass appointment as well. Did not like the traffic could hear road noise from the highway that was rather distracting.

Nice and clean and updated. Breakfast wasn’t great ?

Nice and clean and updated. Breakfast wasn’t great

Pleasant

Not a thing It was ok

Not a thing It was ok

The required deposit, just worried it won’t show up on my card.

The room was adorable! The required deposit, just worried it won’t show up on my card.

The room was clean There was no closet in the room. TV wasn't clear. No counter or shelf to put personal items in bathroom. Not much area or breakfast to choose from. The gentleman at front desk was helpful but the one there when I checked out could barely speak English and didn't understand.

The room was clean There was no closet in the room. TV wasn't clear. No counter or shelf to put personal items in bathroom. Not much area or breakfast to choose from. The gentleman at front desk was helpful but the one there when I checked out could barely speak English and didn't understand.

One of the cleaner hotels we've stayed

One of the cleaner hotels we've stayed

Nice newly renovated hotel. Very clean and the staff was great. Free breakfast with hot food including a waffle machine.

The breakfast area was very spacious for a small hotel. The area was very clean. I liked how the two areas were separated. There were sufficient breakfast items to choose from. Nothing to dislike. Maybe if I had stayed longer ?

The room was good and i enjoyed the stay

Room was clean. Staff very helpful with late check-in and very convenient location. Breakfast was nice.

More variety for breakfast

The facility has just been remodeled and everything was new and VERY clean!!! The self-buffet breakfast was what you usually plus a waffle maker. The lobby was under construction and the help left the door open so you could see into the laundry room.

This was by far the worst hotel experience I've ever had. This hotel is a complete scam. I arrived at the hotel and it looked shut down. There was a dirty phone at the front desk to "call for service' which someone who was obviously living there came down after a few minutes to check me in. The lobby was full of construction items and had no air conditioning. All the windows and doors were opened in the common areas for airflow. I was given keys and went up to my room only to find it the most dusty, dirty and dated room I've ever seen. The carpet was ripped in multiple areas, there was debris all over it, the door was damaged in the bathroom, there was a screw on the floor and the phone was yellow and peeling. There was no working air conditioning in the room either so it was hot. I called booking.com and they said I was ok if I needed to leave. I couldn't have my mother in that hotel and that's what I explained to him. I handed the keys back to the front desk person and they said they'd refund the days not stayed. I've now had booking.com reach out to them multiple times for my refund and I sent over the photos and they declined the refund. I called them directly and they were speaking over me and said it wasn't their problem and hung up on me after I was trying to explain that they needed to do the right thing. DO NOT STAY HERE. DO NOT GIVE THEM YOUR MONEY. They scammed me out of over $300 and I didn't stay one night. Also, I didn't realize this until I called today but the $50 hold they put on your card at check in won't actually be refunded to you unless you call and request it back. They returned the deposit to me but not a dime from the actual booking itself. I did not feel safe staying at a dirty empty hotel with the owners living on the second floor. I wouldn't have trusted to eat anything at the breakfast on site. Do yourself a favor and just stay elsewhere. Don't waste your time or money.

This place is awesome its out half way stop love it

Comfortable bed. Clean. Close proximity to airport Several construction issues looks as if all the unfinished projects were put on hold.

The room was clean and beds were decent Hospitality and cleanliness outside. Stayed for 2 nights and the trash can outside was never emptied overflowing. Got a non smoking room but as soon as the elevator opened there was smoke smell.

Breakfast was just average

Clean quite

Obviously lacking staff but those there did well.

Yes spotless room friendly staff good breakfast

Awful! Lobby was in disarray or in process of some renovation. Musty room and nothing but a 1/2 empty vending machine.

Good

The room was spotless and the staff were awesome

yes

All new revamped rooms Work ongoing but understandable, breakfast had limited items not as good as other microtel’s. Shower water not hot enough, sink a little too hot

Good location, easy access off the interstate. Room was clean and comfortable.

Traffic noise from highway.

I was repeatedly asked how long I would be with the cart by multiple people back to back. I was told I could not take an apple out of the hotel that I had to eat in the open lobbies however I saw someone taking a whole waffle on the elevator to their room. I felt watched , when I spoke no one spoke back. Seems racist and as if I was being discriminated against.

Room ac worked

Very good for the price. Breakfast: nothing fancy. Overall would stay here again

Coffee carafes available 24 hours

Made reservations early morning no one informed me that I couldn't check in that day till 3..... Needed the room that night they would not accept any changes and refused to refund my money and the room!!!!!

Room was nice..alit of renovation happening throughout the hotel

Fine for a quick sleep while on a roadtrip but I’m not sure I’d stay longer. The breakfast did not appear appetizing so I skipped it. I went to use a bath towel and there were brown spots over it, so I did not use it. I notified the front desk when I left and they told me I should have called them, but I was walking out of the shower and was quite inconvenienced. Calling wouldn’t have changed the situation.

Being renovated

Rooms are brand new; get in while they are!

They are undergoing renovations so ai rxpected disruptions...none! I felt perfectly safe stopping here alone. My room was spotkess and the bed so comfortable. The sofa...well, another story!

Never stayed for breakfast and the person whom checked me in was not friendly. I think it should be noted that this place is under renovation. The picture I submitted was what it looked like outside my window.

Closed to I-80, highway noise, window poor insulation, Breakfast is very poor. No scrabled egg, No bacon, no juice, No banana,

After a horrible experiment at another nearby hotel (we had to leave) this was much nicer. We are grateful.

Overall it was a great stay!

The site is under instruction the guy at the desk talked to someone on the phone the entire time of check in The elevator doesn't have a current inspection Then I found another guest taking pictures of my work van The whole deal was sketchy and the breakfast was very very sad Expedia needs to do better in regards to the type of place they send people on their app too Barely slept so I could watch my vehicle hard pass never again

Not a good poperty to stay No proper staff. Very dirty no hygine level I don’t recommend at all to any anyone to stay get specially with family. Washroom are dirty and carpet is not vacuumed and so many stuff to list. Not a good property to stay. Don’t know why Wyndham is ruining its image by giving there brand name to this kind of property. 1 person managing all different kind of job. Improper staffing

Why did they charge me that much for a small room that is not even bigger than my main bathroom then they said i could pay $20 to upgrade to what,a smaller room then this and im handicap.

I reserved this room for one of our employees. Upon arrival to his room, he noticed cockroaches crawling up the walls (has video proof). Then, went into the bathroom and there was mold throughout the tile and on the floor. The front desk was able to move him, however, told him it would be an additional charge and charged him!!. Never again will I book this hotel for our employees!!!

I had an overnight flight delay and this was the closest, most affordable hotel. They are renovating the hotel, and that is visible with the materials showing as soon as you walk in. The breakfast wasn’t appetizing. There was one muffin, a loaf of bread with a toaster, cereal, old apples that were bruised, hash browns, and sausage patties. I ended up just eating a sausage patty and going back to my room. There was banging from around 7 am in the room next to me because of the renovation. I also called the front desk to see if I could get a late checkout, as I have a video meeting at 11, and they said they don’t provide a late checkout during the renovations. I’m here on a Tuesday, and this isn’t a town where rooms sell out during the week. It was a very disappointing stay.

Did not eat there

The property was outdated and subpar. Very odd place inside and out. Would suggest somewhere else before this one.

Very nice place, and the staff is very profesional.

The poorest andlowest operational costs of maintenance that I ever seen

Dirty, Smelly, hardly anyone speaks English. Breakfast probably was from last month.

It was easy to get to major roads although construction at property was annoying.

In the process of upgrades but headed in the right direction

Bathroom was filled with mold Housekeeping left someone’s electric tooth brush in the sink The ac barely worked and the room smelled of mold. When we called thru front desk they said the hotel was under renovations. If they knew it was that bad it should have been open. Very displease in Wyndham.

We had to call the front desk attendant after he saw us walk in, then seemed to fumble through the process of the check in. The rooms were “clean” but felt dirty. The beds were comfortable enough.

This hotel is being remodeled, which is not mentioned in the description. There are dumpsters, storage containers and messy remnants of construction materials right outside the front door. The lobby is filled with even more construction materials. The floor that we stayed on was half closed off with plastic. I’m assuming the side we stayed had already been remodeled but was half new, half old. The appliances were dated, banged up and yellowed. The sheets had cigarette burns and the towels had holes in them. The breakfast was underwhelming. The however was very nice and friendly. I would not recommend this hotel.

Horrible gross room window cracked . Painted chipped off the walls . Tub was dirty

Check in was confusing considering they send you a text message to upload all documents needed, then ask for them again at the desk. Half of the parking lot was blocked off. Breakfast waffles were NASTY, when asked, they said they put lemon in the batter. They tasted like the mix had soured. That's our go to hotel when we visit family, but may try a new one next time.

very old- not updated- things don’t work properly

Bad service

Not good service

This hotel is absolutely disgusting. The room was dirty, the bathroom faucet had no cold water and the bathroom appeared as though it had never been cleaned. They also charged me twice for a deposit and have only refunded me for one. DO NOT STAY HERE!!!

Not good

👎

This hotel was clean or i would have left. I had a 2 day drive from NE to SC, so stopped for a good night's sleep. The checkin was slow. There were people in line for at least 20 minutes to checkin. I requested a 1st floor in the reservation since I was traveling with 2 legally blind people and a dog. They put us on the 3rd floor. The room is just as nice is how he justified this. Also that they had an elevator. I'm just glad that there was no emergency that night. There was a loud banging noise against the eall behind our heads as we laid in bed. I called the front desk. They told me it was the sound of people moving into rooms using the carts provided. I explained that the noise made our wall shake. Nothing was done even after the 3rd call. I finished my trip on adrenalin because I did not get sleep! They also tried to charge me extra for the 3rd person. I explained that I booked for three people. I did not pay. I do not typically leave bad reviews. I cannot leave anything but for this hotel. Its only saving grace was that it was clean.

Smelled bad, dirty and lock on door was nonfunctional. Staff didn’t seem to think this was much of an issue seeing as no effort was made to address this or service the room, for that matter. Some stuff sprayed, spilled all over the wall and a dirty q tip with god knows what left sitting on the desk chair along with crumbs, etc. Burn holes in sheets and room was 85 degrees on arrival.

Very noisy. Staff not friendly. Received a text to pre check in and then just pick up key but had to provide id and cc again at check in. Waste of time.

Staff was EXTREMELY nice and attentive. Overall, would recommend to others and would stay again.

The front desk staff were wonderful to deal with. My family and I were dealing with a very stressful situation of our home being flooded out, and they made things a little bit easier to cope with.

We picked this hotel for great location right on I 81. Breakfast was very good, especially for a budget type hotel, with waffles, sausage, hash browns, hard boiled eggs, yogurt, cereal, apples. Our room was small and did not have a coffee maker or refrigerator. Be aware that if you call the number listed online, you get a service, not the front desk. I used hotels.com, and the final price was $25 cheaper. If you want to talk to the front desk, you have to wait for that option on the call or ask for it. I don’t know if they would give a better deal, but with Hotels.com you get the one key cash.

Wasn’t aware there was a $50 deposit. Checked out in am and still waiting on promised refund to show. No refund receipt given . Room needed paint, tub stained, old .

The front desk staff took a very difficult situation ( we were flooded out of our home ) and made it a lot more manageable for my family and I. They were very understanding and accommodating. Thank you!!

Now I know why it's called MICROtel. Small rooms, but adequate. Friendly and attentive staff.

Great customer service and very clean hotel.

Perfectly fine.. exceptionally clean. Great beds. Ill happily stay here again.

Comfortable and pleasant stay. No issues.

Clean, some scrapes on walls, noise from highway, but I did get sleep

Had a good experience here. Staff was friendly. Room was clean and comfortable. Breakfast was adequate. Conveniently located.

Rude staff. Hallways and non smoking room smelled of smoke & must. Loose hair in bed. TV did not work, AC did not work. Room was dirty & bathroom was dirty as well. We decided to leave within an hr of arrival. Huge waste of money, would not return.

Great location, great beds and bedding excellent value

The rooms were dirty, outdated, and contained multiple broken parts and panels. Sheets were itchy and stained. I will never stay there again.

did not stay there , had a death in the family, had to get back to NY tried to change stay to a sooner date ,called Microtel was told they could do nothing told to call Expedia, called , was told the the room was available for the requested earlier time but I would have to pay a PENALTY to change the reservation to earlier date !!

Very nice people.

Safe, clean,

We enjoyed our stay, television was way smaller than what we’re used to traveling. Orange juice was old, another guest informed me not to drink the coffee and we were instructed not to bring the breakfast back to our rooms it was just bad at that point lol so other than that our stay was ok i guess

I booked a double bed but they changed it to a single and then charged me and my friends extra to change "back" to a double. The beds also had cigarette burns on them and the window curtains had wholes in them.

It was fine. No Frig in single Bed Room.

This property is right next to the highway so it was a bit noisy overnight.

The manger was unprofessional currsing and disrespectful. The lock on our door did not work right and he was nasty about it. When we asked for a new room it was an inconvenience to him. This was my worse stay I ever had in all 30 years

to strong.

No review

The price fit, we were a little cramped and amenities were scarce.

None of the drink or snack machines were working

Very cold room when we arrived after midnight.

not worth my time

The walls are very thin. If you need a good night sleep this is not your place.

Needed a room late night for a quick sleep and early departure. So I didn’t see or use much in the hotel. The concierge was extremely pleasant during check in and out. The bed was very comfortable.

Staff was efficient. Room was worn. Could see it was transitioned. Breakfast was good.

Very nice people

I guess you have to accept the good with the bad when paying a low price for a room for the night. While the service was friendly enough, and the bed super comfortable, the place (at least my room) is in real need of repair or remodeling. The photos were taken from my actual room #124 and includes wall dings, bath and toilet issues and an anchor on the ceiling to hold the shower rod. New roof, though. Now it's time to focus on the inside, folks.

Very clean very secure

Wi-Fi doesn’t work. I prechecked in online to save time when I got to the hotel; but he had to do it all over again

The room was dirty and smell foal, there was no hot water and the room lack a mini fridge or microwave. I did not like it there.

Dirty and old microwave and refrigerator.

The property is just too old, lobby is not clean or neatly organized. The breakfast has only very limited cold items, and very dry. Not pick this hotel any more.

Not clean at all. Will find any reason to keep your deposit. My daughter had dumped her crayons out on the bed and when she sat up they rolled and made barely visable marks as they rolled and they kept the deposit because "crayons stain". As a mother I have never had crayola crayons stain anything so i call bs. Wish I had pictures for proof but it was so insignificant i figured i wouldn't need pictures. But the spread out hairs on the ceiling of the shower must have been art. Also the lock on the window (which was accessible from the outside from other rooms) was broke. Will consider other options in future while traveling and suggest you do too.

the smell of cigarettes is unbearable

The check in process was not good. When we arrived to check in the computer system was down and they couldn’t check us in manually. Told us to come back in an hour. When we return we were ask to leave a $50.00 cash deposit and they took our information manually. I had a $100 bill and They couldn’t make change. Had to go and make change.

The breakfast if you call It that! Guess you pay for what you get .

I never stayed there and yet they took money off my card horrible i called and canceled my reservation directly with the front desk at the hotel. I would appreciate a full refund. Thank you

Breakfast lousy no cream for coffee all food premade Small cramped dining area

We had to wait at the counter for check in, somehow my online reservation was canceled conveniently, they could accept me as a walk in for an extra charge. The pillows were very flat. We were given 2 towels for a room for 3 people. The A/C was controlled by them. Only coming on for 10 minutes every 3 or so hours so it was hot all night making it hard to sleep. The coffee tastes like dirt water.

Required a $50 deposit to be returned in several days.

We did not really enjoy your hotel. Our room 125 smelled musty and when my wife said something to the front desk clerk on duty Mon morning 23 Sep 24, the concern was dismissed with "...it doesn't get a lot of sun, there are a lot of trees." That's a ridiculous answer to a customer's concern. We chose Microtel it because it looked modern in the pictures and we did not need frills. In fact, it was worn and the franchise owners are obviously not aware of the quality standard a Wyndham Destinations / Rewards customer expects. Besides the sloppy paint job all over the chrome and stainless fixtures, they have no concerns or idea that the totally avoidable rust on the tissue cover could be easily made more presentable / removed with proper care. Someone who actually cares needed to supervise the appearance of the rooms.

NA

The hotel staff was amazing. They handled everything quickly and professionally.

They wanted $50 for security deposit and said it would get refunded after room was checked. We only slept over night and took a shower and no refund of security deposit. I personally feel they don’t give them back.

every thing was good for us.

Must visit

Thermostat in room didn’t work and it was hot. Bugs crawling everywhere in room

When I checked in, the service rep was so ewgat rude and not very friendly at all. I asked if there were any decent places to eat and she gave me the name of a plaxe that doesn't even exist. The fire alarm went off in the middle of the night and when I asked if we should be evacuating, I was met with an abrupt "NO, it's fine!" The person staying next to our room had their TV up loud most of the night and when I asked the front desk to call their room to ask them to turn it down, nothing was done. I had a very long drive ahead of me the next day and I barely got any sleep because of the issues I jad to deal with in the single night I was there.

Rooms are older but roomy. Bed was comfortable. Manager and staff were friendly and easy to work with.

Very clean, quiet and comfortable.

check in person was unfriendly from the start. He also required me to make a $50.00 deposit which I never paid before. At checkout it was returned to my credit card. Then when I got to the room the air conditioning did not work. I did the normal checkout and to no avail. I called the front desk and the same person came to the room and told me that I pressed too many buttons and he just did the same thing that I did. He called support and they worked for 30 minutes to finally get it to work.

The people running the hotel were very rude and not friendly at all! They were not welcoming and acted as though we were bothering them!! I will NEVER stay there again. I have never felt so unwanted as a guest!!

Check in was easy, and she was very friendly!

Very run down

Poor breakfast. Dated decor in poor repair

Great location. Clean and comfortable room. Should have breakfast til 11:00 am though, not end at 10:00.

Great value for our needs.

The room was clean, however the bed spread was very stained and might need to be replaced.

Rooms clean, slept good Only complaint was smell of marijuana in the rooms When brought to staff’s attention it was taken care of and we didn’t smell it any longer Overall Al good stay

I love this place my half way mark

Ez on and off I-81. Comfortable room.