Quality Inn & Suites Greenville - Haywood Mall

.

One entrances & Exit. Clean. Quiet.

Very good

It was very basic and clean. Very good location. The breakfast was standard. No complaints. Good for the price!

A+++ Breakfast time extended

Exceptional

Good

Exceptional

Location Lighting

Would defintely stay again. My outlets in my room were not fully operational but that was my only issue during my stay. Staff was lovely.

Bad

The amenities and cleanliness of my room When guests are at the pool you can hear their conversations and if they’re smoking it seeps into the room.

My stay was for one night, clean and quiet, the front desk staff was very friendly and helpful. Close to everything, restaurants and shopping, will stay here again.

Clean room

Good breakfast and helpful staff.

It was easy and convenient

Good , perfect Good perfect

Good

There was water in the room and the room was dirty. The AC unit started making a loud noise at 5 am and never stopped. Overall it was a very bad experience.

Clean, Safe. Friendly. One entrance and exit.

Clean, Safe. Friendly. One entrance and exit.

Breakfast was really good

Tacky magic marker signs taped to the walls in the breakfast area alerting that customers cannot take breakfast out of the area. Signed "The management". This is also a minor but unfriendly approach to their concern, whatever that is. Of greater concern was that one of my group needed a handicap room. This turned out to be the same as other rooms except that it was on the first floor and near a marked handicap parking space. Also, there was an extra wall bar in the bath/shower but you still have to be able to step up over the bathtub sides to use the shower. There was no meaningful adjustment for stability at the toilet. Last, I booked the room via a third party app. I was told that the Quality Inn does not award Choice points when you book this way. They still got my money for the room I just didn't get credit for the stay. Maybe this is standard but also seemingly petty and annoying and a disinsentive to use this chain in the future. All in all, not a terrible place to stay (so 3 out of 5) but I would not go out of my way to stay there again.

The fire alarm went off three times in the middle of the night for no reason 😒 we basically dropped in on extended road trip and we were exhausted, so being woken up several times was inconvenient to say the least. Appreciated the eggs and sausage on the way out and the morning front desk lady was a sweetheart.

Very good

Good

Staff was very friendly and room was nice and clean

Bad

Location and the peace & quiet

Location and the peace & quiet

Worst hotel ever. Fake pictures on line. Roach in my room

Fresh breakfast

Location It was dirty period

Location It was dirty period

The stay was convenient to everything that we wanted to do , good for the buck the bed slept pretty decent& breakfast was decent over all 7/10.

This location could use an upgrade! Old furnishings. Out of date bathroom. Cleanliness 🚫, literally stained sofa bed mattress .

It's a hotel with rooms that are clones of many other "hotels," like the Super 8s found throughout the United States. Pros: - The affordable price ($76 for a room with two queen beds). - Decent breakfast included, better than other hotels, even higher-rated ones. - Sufficiently clean sheets. Cons: - A little dust on some surfaces, like the fridge and desk. - Poorly soundproofed rooms, with dated furnishings and slow wifi. - Very noisy air conditioning. The lady at the front desk (both the one at check-in in the evening and the other at check-out the next morning) should smile a little more and not treat guests like they're doing them a favor by talking to them. "I'm so excited to be alive." We only stayed one night, so I don't know or have tried the other amenities the hotel offers. In conclusion...all things considered, would I return? Yes, but only if it was the same price!

Great

When pulling in the property looked and seemed abandoned, it was quite unnerving. There were several cars in the very back of the property the hotel is huge. (Sadly, it appears many are living back there. I am not a fan of this as I feel a structure should be either a hotel or a housing complex not a combination of the two.) It took us a bit to figure out where to enter in order to check in. Everything was fine from this point on. The check in area, our room & the breakfast area were all very clean plus the breakfast was very good. It was quiet and the mattress was comfortable. The bedding was nice and we had several good quality pillows. There was no bad odors. No smells of cleaners or deodorizers used to mask lack of cleanliness - the place is kept clean. We would definitely return.

Breakfast menu was sufficient. Would prefer to enjoy in my room. But signage indicated NOTHING could be taken from dining area.

This is a great Quality Inn hotel. It’s very close to many restaurants and Haywood Mall. Room was clean and had everything I needed. Bed was excellent and very comfortable. I would stay there again.

The breakfast was delicious. Our stay was nice and the room was very clean. Staff were friendly and polite. Parking was easy!!

Everything was great

room was clean. great parking

The breakfast was great. The staff very nice, our room was clean. Yes there is plenty of parking!!

Did not use the breakfast

Breakfast cold but heated in microwave

Daytime Front desk clerk was rude. She should not be working in customer service.

Not walking distance

Clean & very quiet, when we arrived we were a bit skeptical because the place looked quite & deserted. Upon entering the lobby it was a difference, kay the lady that checked me in was very polite and kind. Firm bed well relaxed

Good

It was an unsafe location with a lot of commotion. We did not stay there. We decided against it and obtained a refund. We were in and out of the room within 10 minutes.

Yes

Staff a little preoccupied with something(?) at our arrival. Good attention rest of stay . Room clean and odor free. Breakfast ok.

Pool wasn’t open .

Rooms had burn marks everywhere, further more ,we got over charged. I didn’t know anything about a $250 deposit

The check in staff was very rude. Housekeeper was great.

Our only concern was the police having to be called about the noise. After that I got woken up by loud radio and bass booming in the middle of the night.

My sheet had a cigarette burn, the walls were paper thin and the police stopped by twice to deal with the rowdy crowd in the parking lot. Will never stay there again. The room also smelled like weed.

The room was clean. The TV and remote were outdated. Our stay would have been fine except for a hot rod club staying at hotel-rowdy, noisy people and cars and radio/music blaring half the night. The police did come but the noise continued early morning. Hotel staff were polite and friendly.

The room was good, however the bathroom smelled liked urine.

Everything is so close by and it’s always so clean . 💜 Gabby worked really hard to resolve an issue I had , she’s the best .

Great breakfast!

It was very conveniently located to my event and about 7 minutes off the I385. I felt welcomed, the room was clean, the bedding and towels were actually white and clean, the mattress was comfortable, and lots of pillows.

Hair dryer did not work and tv instructions were missin

It's "okay." If you just need a place to stay it does the job. Breakfast is good. Location is good.

FRONT DESK PERSON WHEN I CHECKED IN WAS VERY NICE AND HELPFUL. ROOM WAS CLEAN AND I HAD NO PROBLEMS. DEFINITELY WILL STAY AGAIN.

Very convenient and a great value. The breakfast bar was very good

Yes

Very dirty, poor service, front desk worker was not pleasant . Beds look dirty and linen dingy

Unfriendly staff

The overall experience was great. I was very comfortable there

Enjoyed the comfort and niceness of the staff

Clean room, great breakfast and affordable

Room was really clean. Hotel itself was quiet. Staff was very friendly. No issues at all. Continental breakfast was really good as well. Lots to choose from.

Great

Breakfast menu seemed fresh, Parking was safe, room was clean. However there were a few things about the room that wasn’t up to par the clothing shelf felt like it was going to break, the shower temp control knob turned forever so it was a guessing game on where hot/warm actually was.

My stay was enjoyed. Clean, quiet with plenty of parking

The lady at the front counter wouldn’t even let me check in and she wouldn’t give me a refund

This hotel is very clean, and the staff is friendly. The breakfast is a nice amenity. I left my phone charger in the room and will be calling today to see if it waws turned in.

Room had roaches, tub was clogged, room was not clean , sink was disgusting

Well the room was visual playing and it looked amazing but it needed a little bit of deep cleaning but overall the room was great the bed was good I slept amazing I didn't get to eat the continental breakfast I didn't know when it was over and I got there late so they had already pulled it out but overall the stay was great

I am very concerned with the management of this hotel, I had been staying there for 1 weeks waiting for my home to be ready, the room next to me had females in there obviously doing illegal activity trafficking! Different men were leaving the room every 20 minutes one one night i sat outside and counted 15 men!! The next day I saw the young girl and the black truck with what appeared to be her pimp and a older woman in a black Chevrolet pickup truck brought a different young girl and swapped her out, the young girl appeared very frightened. We called the Greenville PD and they came and went to the front desk and then came and checked on the girl. An hour later the hotel security informed the girls they had to check out the also asked the girl why she was crying and appeared terrified, 2 days later I was told there was a water leak in the hotel and they couldn't re book us, today I was told that I was placed on the do not book list for choice!! All because I reported an obvious sex trafficking operation!!! This is very sad that this hotel is comfortable allowing illegal activity drugs and sex operations and then putting people out that was staying there because of a need!! I spoke with harry Patel Monday morning and he was very rude and advised me that he would ask his management why I was placed on a do not rent list, after i advised him I had already spoken with the management and they told me he was the one that put me on this list he became very rude

The room was clean and staff very courteous. Breakfast was very good pork sausage, eggs and sausage gravy, A good hot breakfast makes me a return customer.

It's a place to sleep. . . convenient area. Hotel lacking updating in a while. Heating/Cooling system sounds like a jet engine each time it kicks on - waking you up every time. Will probably utilize a different facility next time I'm in the area.

Staff was great. Room was older, but tidy and clean. Overall very happy choosing this hotel!

The interior of our two-bed unit and the breakfast area were both nicely updated and well-maintained. However, the exterior was not appealing and the staff members we encountered were not friendly.

The young lady that checked us in was super friendly and helpful in getting us a room.

Stayed for one night and will probably use this place again in the future while visiting a family member in the hospital. Very clean room, everything in the bathroom worked as it should. The breakfast was awesome and lots to choose from.

The room was clean, and much larger than expected. We had a large king suite and it exceeded expectations. Had a separate living room and we appreciate that.

The staff was very courtageous

Clean room easy access

The staff was not friendly at all. The lady the night of check-in would barely speak or give any directions. She seemed like that she did not want to be there at all. Then a different lady at check-out was too preoccupied with her current task. Never asked about my stay, thanked me for staying or even offered a receipt. Lastly, the hotel charged me for another reservation that I did not make with the hotel.

Me and my sister where getting ready for my birthday night and as we were getting our things together we seen looked like water bugs but as more were coming out we had google picture and it was cockroaches!! We scream and ran out and didn’t sleep there at all! We end up sleeping at a friends place instead! We will never go back.

Only complaint is that the cable was out for the night of our stay othercthan that it was a great place to stay the service was efficient.

First room had feces on the mattress protector. Second room had I assume koolaid or red juice and yellow stains on the sheets. When I asked to be moved the front desk lady said if the third room was not up to my standards she would have to ask me to leave the property. I offered to change the linens myself and I was told housekeeping was gone, so that was not an option. My makeup bag was gone through while I was in a class. Bugs crawling on the wall. Terrible service and gross rooms. I would absolutely steer clear of this place. Not to mention the police raiding a neighboring room and vehicle upon checkout this morning.

Rooms were clean. Staff was friendly. Great room for the cost.

The bathroom had hair in tub. I had cleaning product with me. So I cleaned the hair out of the tub myself. I didn’t know about the spots on the sheets until I had showered and got ready for bed. Flipped sheets back and there was the spots. I just took a towel and covered it. I was checking out the next morning. I did not call the front desk because it was late I was tired and just wanted to sleep.so when I went to check out first they didn’t even have down that I paid a cash deposit so I had to go back to room to get my receipt to prove I had paid a cash deposit. Then the front desk person told me that I could not get my deposit back because it was poo on the sheet. I don’t think it was poo. I tried to explain to her those spots were there and she got argumentative with me and told it was not. I told her I would be calling the corporate office. I stay there at least twice a month and never thought I would get this kind of treatment. I guess was also supposed to report that someone was smoking in another room and i smelled it like they was in my room. I had a non smoking room for a reason I should not have had to smell smoke from another room.

Staff was kind, breakfast was good, and rooms were clean.

Parking was easy and the beds were super comfortable.

The only thing I didn’t like was I found hair and some other black stuff in tub that I cleaned out myself.

Not the best

Terrible room and location

It was great staff needs to smile. They are working a customer service job.

There is a very rude lady working the front desk that should be fired ! There was almost nobody staying there and this rotten miserable woman refused our reservation due to showing up a day late when we called and told them that we were going to be late! I will tell everyone that I know not to stay at a quality inn ever again due to the way that they are allowed to treat customers !

Thank you

Checked in and frint desk was not friendly and was rude, charged me 100 for deposit and 103 for a service fee got the 100 back but never refunded me my 103 for service not sure whats that for i paid for hotel through hotels.com. so currently disputing charge.

Just fair

Better hotels in the area. This place is a no, very old. I travel to Greenville often; I have no idea why I picked this place. I read the reviews they were decent thought it would be fine, absolutely not.

When we first checked in our room had a very strong perfume smell. We went to the front desk to complain and she changed our room. The 2nd room did not smell.

Our stay is for tomorrow night. We inadvertently put wrong date and had to eat that $&. We tried to change it as soon as we discovered our error but y’all wouldn’t refund us. Poor customer service.

After booking this reservation, I discovered that I had picked the wrong city. I called the hotel 5 minutes after booking and asked to cancel after explaining the situation, but they refused. After talking to Hotels.com I was advised to contact the hotel again. The front desk clerk hung up on me. Terrible customer service and no compassion at all.

Great location, nice pool and very clean rooms and grounds. Unfortuntely it is a bit loud, thin walls and doors. We were on the first floor, next time we will request the 2nd floor.

This is probably the best motel that I've ever stayed in and I've stayed in a lot they had the best breakfast always a smile on their face everything very clean would stay there again thank you very much quality inn

Wasn't my favorite place to stay.

Awful customer service. Breakfast not served when they stated it is. I booked a "not hidden costs/price you see is price you pay", but then charged over $100 more at check in. The whole place is gross and so run down. Will never stay here again.

Wet floors

Neighbors were noisy. Loud talking all night long which disturbed my sleep. Breakfast was marginal. No half and half creamer.

Close to job

Rented suite, 2 queen beds and fold-out sofa bed. Rooms were fine, 2 TVs, fridge and microwave. Plenty of space. Kids loved the pool. Decent free breakfast, good neighborhood and parking. Only complaint was maid service. We didn't want any. We had the Do-not-disturb sign on whole time. 2nd day we had to argue with the maid to keep her out. 3rd day we got back to the room and found her in it. She pretended she didn't know what the sign meant and didn't speak English. She didn't know my son-in-law speaks Spanish. Next day when we got back, someone had gone in the rooms and turned off both air conditioners. I travel a lot and haven't run into that before.

Didn’t help me right

AC was noisy. Conveniently located

The rooms floor was very dirty. Breakfast ok, but staff was great. Tried to leave tip for housekeeping and they left it. Facility should provide an envelope in room. Also a tip jar for breakfast worker. These people work hard and deserve tips. Pool was overrun with yong kids birthday party, pool floats everywhere, people smoking poolside. I felt fairly safe there as a solo female traveler.

Front desk clerk was not helpful , check in wasn’t smooth , disabled my key during stay and rented it to someone else after they walked in our room while we wasn’t there they realized it was someone’s room , security (supposedly) banged on our room door at 3:00 am and opened the door the latched stopped him from coming in. Never once said he was security, front office calls right after and said there was a problem with credit card after I showed them it had already been charged … spoke with harry and he was not apologizing at all told me to do what I need to do . Very rude

Staff was not that friendly when we were checking in. And they charged additional hidden fees that it was not disclosed when we booked this hotel. Location was good and plenty of parking spaces. Breakfast was just okay.

good

Nice pool.

The room smelled like weed. The A/C rattled and we were in a handicapped room which not sure why.

Checking in the lady was really rude

Ac very loud

The staff wasn't very informative, had to get out & walk along to find room. Didn't inform breakfast times changed during weekdays. People standing/sitting outside our room smoking & came in thru air conditioning vents

Well run establishment

Very rude staff at check in I arrived early and asked if I could check in and just hang out by the pool until the room was ready and even though it was nearly 100 degrees outside she told me no so I guess she figured sitting in my car for 2 hours was ok I had worked 10 hours in Columbia and then drove to Greenville but yet the quality inn in West Columbia lets me check in early every week

It was awesome!

People were nice

Beds were comfortable, quiet night, great breakfast. Will book this place again.

There were some people openly smoking pot at the pool, which was not desirable for my young grandchildren. Breakfast was good and location fine.

Clean and safe

I like the outdoor entrances, no enclosed hallways. Would have liked a map view to show where our room was at check in, had to walk around a bit to find it.

Good to stay

My stay was rather good. Didn't have any issues with the check in, staff, and the room. I felt like I got what I paid for and will stay here gain when in the area

This property was filthy inside and out, the breakfast was cold as ice and no syrup for the waffles. There was no shower curtain and the shower was filthy and full of mold. The door to our room was broken and didn’t work properly. Terrible customer service and bad attitudes by everyone working here that we encountered. Our entire trip should be refunded.

For the money we paid it was pretty decent. The only negative when we try to get in the hotel. The lady forgot to rescan the cards so I wouldn’t let us in the hotel room, but after that, everything was fine it would’ve been nice if the breakfast was in till 10 rather than nine water pressure was OK from the shower

Expedia also has a chat option that is COMPLETELY useless! Why have a “Chat” system when Expedia disables the Chat feature ????? How is that a chat if you can’t even type in what problem you are having? I only had two options to 1st click on the date of my stay, then click the property… then the chat program ends… no options, NOTHING! What is that? How is that helpful? Hotel- Rented and paid for a two queen size bed room for this hotel that was BEYOND GROSS: blood splatters on fitted bedding sheet, blood splatters on flat sheets, blood splatters on the white duvet as well as pics and rips on all bedding (top and bottom sheets, pillow cases). Mysterious stains on all the doors, floor, walls, light plates, filthy electrical outlets and air vents. A rainbow of stains on each and every towel, wash rags, and bonus for the dead bugs between the folds plus stains on the shower curtain. Broken pieces off AC unit, ripped up chairs, and cracked seats. Loose towel holder. Bugs on walls and bathtub. Filthy refrigerator with paint drips on the exterior along with food chunks, and flecks of something blue, streaks of various colors and a broken shelf on the inside. BEWARE of all the biohazard in this facility.

Fine place to stay

Great stay, clean, comfortable bed. Great location

Great stay

Clean, quiet, but not contemporary!

The room was remodeled, but the bare bones of an older hotel were there. Very loud AC, room door did not have a good seal(we had the neighbors cigarette smoke in our room), and breakfast was the typical hotel breakfast.

The hotel is nice

This was a fine option for our overnight in South Carolina. Not great - just fine. The water pressure in the shower was terrible. Beds were comfortable and the pool is a nice place to cool off.

C

Great place

Just a few cosmetics issues but other than, quality and desk was great.

The young black girl at the front desk was absolutely drop dead gorgeous and very nice

Close to everything

By far this is s worst motel ever . Employs are distespectful and rude.Thry charged us 200 and made us remove my mom's service dog from property

Front desk employee wasn’t very friendly. While checking in she Jo

I did not like the rooms on the outside.

It eas a nice stay

Clean rooms, comfortable bed, plenty of space, quiet, good parking. Good location. Felt safe. Just what we needed. We will return again.

Clean, quick check in, great value for short stay.

Bad - Pool was closed; door to outside of room was heavily scratched and dirty; outdoor concerete walkways looked neglected or in disrepair. I'd look for other places to stay.

The price should have given it away

Clean and spacious. Perfect for an overnight stay for our family.

Really run down. Nothing like photos online. Surprise $50.00 deposit required before renting the room

H

The room was dirty, the AC did not work. We did not stay.

Room had a slight odor of cigarette smoke. Close to main routes, so was a bit traffic noisy.

Thanks

Nice and clean

The room is dirty. It's very noisy. At 9am, the maid wakes you up even though you live for two days. It's just a terrible place

Everything

Was very easy check in and check out .

Five star

The property is so nice.

Nice

Great staff at check in and departure.

Area felt pretty safe. Staff was nice enough, only spoke to them during check in. Rooms are small and outdated but overall clean except for a couple of stains on the towels. Breakfast was limited but the biscuits were yummy.

The breakfast was also good. This was my second time staying there.

Nothing

Staff wasn't friendly at all

The staff were really nice. Our room was clean. It’s a quiet area and it was really relaxing. I will be staying here again and I recommend it to other people.

Excellent hotel and wonderful staff!! Thanks

bed bugs!

Front desk staff were unfriendly at checkin and checkout. TV service wasn't working at check in and we weren't notified until calling the front desk to report the issue, which was also an unfriendly interaction. Window curtain had a huge stain and so did a couple pillow cases. One pillow case had a large cigarette burn. Beds were comfortable.

Easy check in. Friendly staff.

Things that I wasn't too crazy about was that the breakfast was lacking in general. Average at best. Also, it is difficult to leave the property and enter Orchard Park Road due to tall cedar trees blocking the view until you have to get out into the road before you can see if there is oncoming traffic.I have made comments about that in years past.

It was good

I didn't like the fact that I couldn't get a Non-smoking room after I nicely ask for one.

The price wasnt the same as what expedia quoted. Very disappointing. Also there was a glitch with the credit card machine. Had to wait longer to check in.

It was okay. Definitely a cheap motel.

Property was a good last minute stay

Room was very nice for the price and front desk is very helpful

The lady at check in was not friendly she didn't tell us where we could find things like I've machine

room was clean but very outdated very noisy can hear everything upstairs

Front desk Lady not nice. Someone running loudly running through breezeway. Breezeway trash overflowing.

The breakfast was poor quality and amounts. Breakfast was served from 7am-10am, it was empty by 8:45am without being refilled before ending. Even had waffles, but no sugar free syrup for diabetes.

Includes breakfast.

Room needed a good cleaning, floor was extremely cold as not carpeted, needed extra blanket on bed but none in the room

Nothing much. But it was a relaxing experience for me.

My stay was nice and quiet. The bed was comfy. Pillow cases were questionable. I will be returning. Continental breakfast is always a plus. No eggs due to egg shortage. Plenty food and stores near by so thats not an issue.