Hyatt Place Greenville/Haywood

Great place to stay. It is prohibited to smoke or vape which is great but, they allow pets. We found doggy waste in the hallway on the 6th floor and it smelled horrible.

Room was clean and beautiful. Breakfast was awesome.

Very clean room which was relieving while traveling with a baby.

The staff was really nice and the beds were super clean. And overall, it was great for one night.

nice room and great staff

But swimming pool condition needs to be cleaned. Location is also very closed to Haywood mall. So if you are interested in shopping, I recommend this hotel.

The staff was very friendly and helpful. The room was a little crowded, had to climb over a bed to adjust temperature and window shade. Overall pleased with our stay.

Room was not the cleanest. A lot of Stray hairs in the bed and refrigerator ( I have never seen hair in a refrigerator before). The shower was not up to par. Dirty pillowcases on two of the pillows. The breakfast could have been better. Staff was amazing though! Probably wouldn’t stay again.

Superb

The room was kept clean our whole entire stay

Exceptional

On are last night we had peaple fighting in the hallway and running around and yelling till 3 am I would never stay in a establishment that did noting to stop that.

the room was not clean upon arrival. left over stuff in fridge, dirty sheets, and lights were not working

Location, comfortable bed Bathroom was the size of a postage stamp - couldn’t open/close the door while sitting on the toilet

I like almost everything about the property. I’ve stayed there more than a dozen times. This last time I stayed there though I was charged $198.03 for a deposit fee and have called the Hyatt in my bank and the money has still not been released back to me. It’s extremely frustrating because I do really enjoy this Hotel and the staff but this is BS. What’s going on right now the amount charged to me was over the amount of the entire state that I was there which is crazy. Some kind of compensation should be held for occasions like this.

Staff was great, place was clean The room smelled awful. The room stayed wet the entire time we were there. One elevator was questionable.

Stayed one night and wouldn’t recommend. The elevator was making a horrible noise and hardly got us to our floor. The knobs and handles in the room were broken. Beds very uncomfortable. No water pressure. Horrible over all stay. The only good thing was that the AC was cold.

Good very good

Exceptional

Clean for the most part The doors slammed and the elevator was broken. Entire hallway smelled of smoke and weed

Exceptional

Friendly staff and clean rooms Bathtub very slippery, I had a bad fall. Barking dogs on the floor

Staff wonderful. Went above & beyond. Great job! Drawer had broken handle. Bedding was still damp; not dry. Otherwise good stay. Pressure on water in sink not strong.

Great customer service

The room was very nice Doesn’t keep towels loaded by the pool

Staff what nice, bed soft comfortable room spacious I didn't like that there not linen for pull out sofa, I didn't like that I skin was open to the entire room, I didn't like that there was not microwave. I didn't like that there was no oatmeal at breakfast and single fruit expect green apples. The roo. Had notebook of pass guess under pull out sofa so that mean no one cleaned under it.

Very good

Room was very clean. Staff was all very nice helpful and the breakfast was most excellent. Will be staying there again when I go back to Greenville.

The staff was amazing, specifically the two afternoon shift women. Overall the property was nice. The rooms were clean. There was some dog hair left behind on our floor and and the pullout bed that appeared to not have been cleaned.

My

Exceptional

Clean room. Decent breakfast. No shower gel. Floor in the room was a little slippy. Lovely large and well equipped room.

I had a late evening arrival and no one was at the front desk but there was a sign saying they would be right back. Maybe 5 mins later Brandy came and was very friendly and helpful and apologized for the delay. She gave me late check out options and even gave me reviews on local restaurants. The room was nice and clean. The only thing I did not like was the positioning of the bathroom door and the toilet. You have to close the door as soon as you get in the bathroom because there’s no room. Even while in the bathroom after showering I had to move in between the shower and toilet to open the door so I could comfortably move out. Overall the room and stay was good. I would visit here again.

Location was great. Staff very friendly. Could use deep clean. I used to work at hotel and see things other people don't. Was clean could be better.

Location was great. Staff very friendly. Could use deep clean. I used to work at hotel and see things other people don't. Was clean could be better.

The location was great, the breakfast was really good, the Staff was friendly, and the room size was great. We travelled with our dog and all dogs are kept on the same floor, number 4. However, there should be more education around that as guests acted surprised to see our dog and some were clearly afraid of larger dogs and probably shouldn't be placed on a floor designated for pet owners. There were no instructions provided specifically for our dog as far as where to exit and so on. The elevators at the property were in need of repairs. The bathroom light and bathroom door handle in our room didn't function properly either.

The location was great, the breakfast was really good, the Staff was friendly, and the room size was great. We travelled with our dog and all dogs are kept on the same floor, number 4. However, there should be more education around that as guests acted surprised to see our dog and some were clearly afraid of larger dogs and probably shouldn't be placed on a floor designated for pet owners. There were no instructions provided specifically for our dog as far as where to exit and so on. The elevators at the property were in need of repairs. The bathroom light and bathroom door handle in our room didn't function properly either.

Very good

We stayed one night. Room was clean and well supplied. Bed wasn't as comfortable as we expected it to be. But they may be due to our bed at home having a memory foam topper on it. Breakfast had a very good selection of hot & cold items. If I were to travel through this area again, I would stay here again

My bed was comfortable and clean, would definitely stay again....but maybe use the stairs.

Very good

Exceptional

nothing We had a leak from the refrigerator when we checked in and I told the front desk, she did try and switch us but did not, she just came and cleaned the water up. I was to get points but did not. Breakfast area was not very clean and the food was always out. The room well was less than good, I was surprised for a Hyatt. No one came and cleaned the first day and no clean towels. The staff didn't really seem to care if you had a complaint. We asked for a blanket for the sleeper sofa and no blanket, I went to front desk to get it. I should have gotten some money back after the first leak incident, but did not.

Staff was great and very helpful. Breakfast was decent, not amazing as others have stated but adequate. The rooms seem to have been refurbished and were also adequate. My kids swam in the pool, but it did seemed a bit on the dirty side. Overall everything in the rooms were adequate, but there could be some room for improvement with overall cleanliness. Room just had a couple things like a loose faucet for the sink, etc.

Everything about the stay was nice service was good 💯 I'll go again

Bad

Bad

Hospitality of the staff and convenience of the location as always. The breakfast was not good, fruit was not fresh, not a lot of choices and the choices that were there were all out of what ever product was being served. Could have just had cereal if that was the case. My toilet also went out the 2nd day of my stay and because there was no maintenance onboard at the time, I had to wait until the morning for the manager to fix the toilet after a night of being inconvenienced. The manager did accommodate for said thing. The blanket on one of the beds had mold or something within. Luckily my family and I packed a heavy blanket to utilize. My stay is usually better than this at this hotel so I am unsure what happened this time.

Light in the bathroom took forever to come on, rooms could use new refrigerators and a microwave. Elevators could use some help as well.

Enjoyed my stay!!

One of my favorites

Bad

Everything was excellent

Very clean and comfortable. Breakfast and coffee were good. Unfortunately, the area directly surrounding the hotel was not very walkable. Just a short drive to the actual downtown area.

Good

Very poor

The location was close to shopping centers and eateries Not clean, noisy rooms , coffee pot had a turn on switch behind a microwave that was bolted down We had a upgrade to a higher floor we started on 2 nd floor and moved to 3rd not exactly a higher floor The coffee in the breakfast area was horrible The hallways were dirty etc If you are going to put the Hyatt name on something then bring that quality to the hotel!!

Clean, rooms are comfortable and clean.

Exceptional

The clean rooms and breakfast. N/A

Everything was perfect and they don’t allow concealed weapons.

Excellent

Stay there!! Its worth it.

This place was nice and clean and the staff were great!!! The breakfast didn't have many choices but it was good. That is going to be my go to hotel the next time im in town.

Beautiful property, comfortable bed, and the staff was very pleasant and welcoming. Beautiful property, comfortable beds, and the staff was very pleasant and welcoming. Unfortunately, the cleanliness of the room was disappointing. I walked around in socks for a short time and they were covered in dog hair, which made it obvious the floors had not been cleaned properly. I’m allergic to dogs, so that also explained why I experienced itching and puffy eyes during my stay. With better attention to cleanliness, this place would have been a much better experience.

Superb

One elevator was out., long waits for the single elevator.

Hotel does not have any liquor license if that matters to anyone.

Very nice facilities No complaints

The room was great - it was huge, and quiet, and the beds were so comfortable (Stayed in room 220)! The front desk attendant was also very nice!

We quickly realized it was a get what you pay for moment. The front desk staff were very kind, eager to help, no issues there. The room and facilities were not clean nor updated. Our room had the last guests used soap bar in the shower upon arrival giving us the feeling that our room maybe hadn’t been cleaned thoroughly after all. The pull out couch was fine for a child but I would not recommend for anyone older than our 4 year old due to the mattress that was badly sagging. Rooms were unfortunately loud and we could hear other guests in their rooms and loudly in the halls. Other things like garbage cans in the common spaces were overflowing and reeked of smoke and marajuana. Fine if you are needing a single night near the airport but I definitely wouldn’t recommend for leisure travel when there are so many other options in Greenville for slightly more per night.

The breakfast was amazing 😊

Exceptional

I’ve ever stayed in. There was blood on the wall of the bathroom. The bottom of my socks were black….that floor has never been cleaned. The bathroom light barely worked. The tile in the shower…..I should’ve bought shower shoes. Please do better, this was disgusting.

Convenient location, clean property

The Staff The Elevator

The Elevator

We didn’t get housekeeping for some reason. But a great experience anyway.

The room was set up like a small studio House keeping didn’t do a great job there was hair left on the bathroom floor, black hair visibly in the wash clothes, the soap dispenser wash not filled - empty. The A/C did not work in room 319. After paying over 200 per night I had to request a FAN. Ridiculous! It was brought to the attention of the staff and I was told I’d be getting a call from management to compensate me but we all know that hasn’t happened and won’t happen. They already got the money so why would they care.

Very good

We didn’t get housekeeping for some reason. But a great experience anyway.

The room was set up like a small studio House keeping didn’t do a great job there was hair left on the bathroom floor, black hair visibly in the wash clothes, the soap dispenser wash not filled - empty. The A/C did not work in room 319. After paying over 200 per night I had to request a FAN. Ridiculous! It was brought to the attention of the staff and I was told I’d be getting a call from management to compensate me but we all know that hasn’t happened and won’t happen. They already got the money so why would they care.

Superb

Superb

It was more than I had expected,really dope!!!!

It was more than I had expected,really dope!!!!

It was clean and close to our venue.

Very good

Superb

It was clean and close to our venue.

Exceptional

Good

Served the purpose no problems Older than appears on internet

Older than appears on internet

Friendly staff, clean and easily accessible. Good breakfast but the coffee was cold. Cold coffee at breakfast.

Very clean! Breakfast was good. Staff were great, check in person was very nice and Kayla was super nice checking us out! Had no problems!

Very clean! Breakfast was good. Staff were great, check in person was very nice and Kayla was super nice checking us out! Had no problems!

Friendly staff, clean and easily accessible. Good breakfast but the coffee was cold. Cold coffee at breakfast.

Otherwise, the property was very clean and the staff were very friendly.

Superb

It was nice

It was nice

The hotel was great but their restaurant/bar was closed although that wasn’t listed on the amenities.

The hotel was good I didn't like that I didn't get my refund back

I never went and was canceled 1 week ago and still got charged ?

The hotel was good I didn't like that I didn't get my refund back

Parking easy, room very clean and updated and friendly staff. Elevators slow but that’s okay. Breakfast was not that great unfortunately.

Room Location

WORST GM EVER!!! STAFF REFUSED TO PROVIDE RECEIPT. RUDE. DONT WASTE YOUR MONEY.

Convenient location Poor housekeeping/ rooms were not cleaned daily. Elevators extremely slow.

Great experience

Our biggest issue was the room had no tissues or shower gel stocked. We took “shampoo showers.” It’s kind of “off the path” from downtown. That could be good or not depending what you like to do! Free breakfast is always a plus so we appreciated that!

i could not cancel my reservation. i will never stay here again

The elevators need a lot of work done to them. The doors open slow or half way at very slow speed.

That they excepted dogs. We also liked the size and layout of our room.

Clean room , great staff great location

Great hotel and great location. Staff was very friendly and helpful. Only complaint is that the cleaners used Pinesol that didn’t seem to be diluted and the small was very strong. Otherwise, it was great and I would stay here again.

Elevators definitely need work!!! No microwave in the room light in bathroom could be brighter

Not applicable

The hotel also does not provide extra pillows, and any additional sheets or towels require guests to go down to the lobby themselves—even when these items should have been stocked based on the number of people registered for the room. When we first checked in, we walked into a room with a strong musty, damp odor. The front desk agent told us there were no other rooms available, which felt unlikely. The next day, we discovered water seeping up through the floor and reported it to a different staff member. Fortunately, he took the issue seriously and moved us to another room. However, the leak and the resulting room change forced us to postpone our planned events for the day, which significantly disrupted our schedule and spoiled what should have been an enjoyable day.

Everything about the hotel was awesome from the convenience to the surrounding food places and downtown to the service and also the room was excellent and also clean

The room was larger than expected and very nicely arranged. There was a small kitchenette that was very nice. Real coffee cups and glasses were there along with a small sink and coffee maker. It had a nice sofa, work desk, etc. The staff was very friendly and helpful. Great stay!

Breakfast was fantastic. Clean room and definitely would stay there again. One pitfall was there was no microwave in the room, so you had to use the one down stairs.

We stayed here for 5 nights, visiting family in the area. The hotel location was great. Breakfast each morning was great. The staff was kind and welcoming. It was unfortunate that the pool was not ready for use. But the rooms were big and spacious for our family and they were able to provide a pack and play for our little one. We would definitely stay again. The manager and receptionist were attentive and kind!

Loudest hotel ever! The walls were paper thin; I could hear the people talking in the next room and they weren’t particularly loud. Garbage collection on Friday was super early in the morning that you could hear their truck and dumpsters. The elevator was super slow. Breakfast was supposed to be 630-930 and at 845 everything had been picked over and more was never put out so we ate a green banana and stale bagel. Won’t stay here again.

Front desk, manager both very friendly, always greeting us with a smile and were very helpful. Breakfast was better than okay but more egg and meat selection is needed. Room was clean and no complaints.

Room was clean, breakfast selection was great.

I enjoyed my stay. The room was well equipped, bed was very comfortable, and those small touches like the coffee, microwave, and the two water bottles waiting for you… that hits, especially in the morning. Staff was friendly and everything felt smooth overall. Only thing is, it can get a bit pricey. They have a bar/restaurant inside, so if you’re cool spending $20–$30 on a meal, you’re good. Also, they say breakfast is included, but there’s like a $15 charge, so that part was a little confusing. Other than that, I liked it and would recommend it.

Nothing everything was great

I did not wake up for breakfast bc I was sleeping so good.

Breakfast menu could be better. It was very limited.

Every thing was nice

Yes

It was exactly what you think just an okay place to stay. The staff was very good, on most mornings the breakfast was not very good.

Great friendly staff, clean room and excellent breakfast!

Very clean room and helpful staff. Good breakfast as well

My stay was a great one . Impressed with my room. The cleanliness, and the staff,plus check out time was twelve , most hotels are eleven. Im sold on the service, will be back. Oan, will share my experience with friends.

Old building

No coffee available. Both dispensers were empty.

The Mexican that was over breakfast was rude , there need to be more alternatives for people who don’t eat pork also chives in the eggs my friend does have an allergy that should taken out the menu asap !!!

Didn’t eat breakfast

Sheets were nasty

My only complaint was really the noise and not as clean as I would have expected it to be, air conditioning unit was not very powerful and made it very stuffy and no air circulation so it kind of smelled funky, but overall it was a good stay

Great location for what we needed. Rooms were smaller than we imagined. Very clean, great staff.

Great place to stay

Parking was fine. Noticed no issues

Wet brown stains by toilet Heater didn’t work in room Room was next to ice machine and exit door so it was loud all hours of the night Batteries in tv remote were dead Staff and manager was lovely but definitely a disappointing experience from a Hyatt property

parking was easy, the room was clean and staff was courteous and efficient

We stayed one night and it was busy. There was a loud dog heard a while till it was time to sleep. I would say that it was a pleasant stay aside from that. It was very clean. Breakfast was great.

Great staff and very clean.

Easy access in and out. The staff was welcoming, could tell the love what they do.

Water pressure was not existent. The sink in our room barely trickled out - making it useless. The shower was a heavy mist. The shower drain did not work - it took 1/2 a day to drain. But the bed was good and staff friendly.

Great

Carpet in room was curled and created a tripping hazard Staff were awesome, friendly and helpful

Carpet in room was curled and created a tripping hazard Staff were awesome, friendly and helpful

The room was clean, beds were comfortable and not stiff as a board, staff friendly, parking lots were well lit, restaurants, the mall, and other establishments close by. The breakfast was good, although not as much of a selection as we’d have preferred. Overall pleased with our experience and would stay again!

The room was clean, beds were comfortable and not stiff as a board, staff friendly, parking lots were well lit, restaurants, the mall, and other establishments close by. The breakfast was good, although not as much of a selection as we’d have preferred. Overall pleased with our experience and would stay again!

Very courteous staff. Especially the room staff

Very courteous staff. Especially the room staff

great location - great service

great location - great service

Great spot. The hot breakfast bar is a nice touch.

Great spot. The hot breakfast bar is a nice touch.

It was ok for one night. Front desk people were very nice. But rooms needed some work. The floors were so sticky , and our bathroom door handle was broken but it was ok for just one night.

It was ok for one night. Front desk people were very nice. But rooms needed some work. The floors were so sticky , and our bathroom door handle was broken but it was ok for just one night.

One of the elevators was not working, there was no hot water in our room when we went to shower and the room next to us was extremely noisy.

One of the elevators was not working, there was no hot water in our room when we went to shower and the room next to us was extremely noisy.

Excellent service

Excellent service

Cleanliness

Cleanliness

One of the best.

One of the best.

Very great staff accommodates my needs with a good attitude.

Very great staff accommodates my needs with a good attitude.

Free water bottles!

Free water bottles!

Staff very nice

Staff very nice

Yes

Yes

The light on entering the room did not work. The small cafe/bar advertised online and in the elevator was not in existence at this time. It had closed. I choose a stay based on availability to grab a light dinner and glass of wine after my travel to this area. I would have chosen a different option had I been informed accurately of the hotels options.

The light on entering the room did not work. The small cafe/bar advertised online and in the elevator was not in existence at this time. It had closed. I choose a stay based on availability to grab a light dinner and glass of wine after my travel to this area. I would have chosen a different option had I been informed accurately of the hotels options.

Room was very clean & the front desk staff were wonderful. So welcoming and polite!

Room was very clean & the front desk staff were wonderful. So welcoming and polite!

The room was clean, organized, and convenient. The staff was very welcoming and helpful as well. I will be back!

The room was clean, organized, and convenient. The staff was very welcoming and helpful as well. I will be back!

Perfect stay!

Perfect stay!

Room felt clean. Bed and pillows were comfortable. The size of the room was nice and loved having a couch and space for coffee. The included breakfast was way nicer than a normal free hotel breakfast. The staff was very nice. I will definitely stay here again if we are in town.

Room felt clean. Bed and pillows were comfortable. The size of the room was nice and loved having a couch and space for coffee. The included breakfast was way nicer than a normal free hotel breakfast. The staff was very nice. I will definitely stay here again if we are in town.

Door was broke wasnt locked when i got there

Door was broke wasnt locked when i got there

Terrible experience toilet was clogged and overflowed at arrival. Obviously not cleaned properly. Elevators broken, Do NOT stay here!

Terrible experience toilet was clogged and overflowed at arrival. Obviously not cleaned properly. Elevators broken, Do NOT stay here!

Friendly staff and comfortable room

Friendly staff and comfortable room

Appreciate the staff effort in making customers feel valued.

Appreciate the staff effort in making customers feel valued.

Got there and they overbooked King beds was to late to go anywhere else but not a big deal. Room was fine but shower dripped all night couldn't shut if off.

Got there and they overbooked King beds was to late to go anywhere else but not a big deal. Room was fine but shower dripped all night couldn't shut if off.

It was great!!!! can't wait to return

It was great!!!! can't wait to return

Friendly staff

Friendly staff

Mattress had blood on it. Room wasn’t cleaned for 2 days. Loud party Friday night, music blasting until 11pm and we could hear it from the 6th floor. Spoke to someone behind desk and was told there was nothing they could do. Kids running up and down hallway all hours of the night. Left Saturday, didn’t even stay until our reservation was over in Monday. Will not return.

Mattress had blood on it. Room wasn’t cleaned for 2 days. Loud party Friday night, music blasting until 11pm and we could hear it from the 6th floor. Spoke to someone behind desk and was told there was nothing they could do. Kids running up and down hallway all hours of the night. Left Saturday, didn’t even stay until our reservation was over in Monday. Will not return.

Staff was really nice

Staff was really nice

Friendly staff. Clean facilities. Breakfast was great.

Friendly staff. Clean facilities. Breakfast was great.

Once they saw it was a big crowd of us that booked for our event they started taking away their food it was terrible

Once they saw it was a big crowd of us that booked for our event they started taking away their food it was terrible

Nice staff. Room was clean. Great location.

Nice staff. Room was clean. Great location.

The table where you eat has long hair everyone on it !! Couldn’t eat at it !

The table where you eat has long hair everyone on it !! Couldn’t eat at it !

Great staff, very helpful, fantastic beds and breakfast.

Great staff, very helpful, fantastic beds and breakfast.

The room was clean staff friendly, check in was fast and easy

The room was clean staff friendly, check in was fast and easy

Staff was nice. Room was clean and spacious.

Staff was nice. Room was clean and spacious.

Great

Great

Rooms were fairly clean just pretty worn. Sheets were dirty when we checked in but they brought new ones quickly. Staff was very friendly and they decorated the lobby nicely for Christmas.

Rooms were fairly clean just pretty worn. Sheets were dirty when we checked in but they brought new ones quickly. Staff was very friendly and they decorated the lobby nicely for Christmas.

The room was very nice. Very spacious. The staff was very friendly. The location was great too.

The room was very nice. Very spacious. The staff was very friendly. The location was great too.

Great

Great

Slightly better than your average hotel- clean, updated rooms, decent amenities, typical sub par breakfast.

Slightly better than your average hotel- clean, updated rooms, decent amenities, typical sub par breakfast.

I walked through door to my room and immediately was hit with this overwhelming bleach smell, it was so bad my eyes were burning. Then the heater was left on @86 degrees, it took all afternoon for it to cool off. Then next day I noticed the white comforter was filthy with dark stains on the edges of white comforter. Upon further inspection the whole thing was unlaundered. I was gonna ask for a new room when I got back that evening but the lobby was fool of people trying to get on the elevators that are old and slow, and the front desk was doing double duty with laundry; she was folding towels and stacking them in the lobby sofas! The breakfast was also terrible: no toaster, no condiments, uncooked waffles that were unappetizing to look at. I thought Hyatt was supposed to be a better hotel, this was a low class motel. I will say, the staff were always friendly and greeted you at front desk or in hallways.

I walked through door to my room and immediately was hit with this overwhelming bleach smell, it was so bad my eyes were burning. Then the heater was left on @86 degrees, it took all afternoon for it to cool off. Then next day I noticed the white comforter was filthy with dark stains on the edges of white comforter. Upon further inspection the whole thing was unlaundered. I was gonna ask for a new room when I got back that evening but the lobby was fool of people trying to get on the elevators that are old and slow, and the front desk was doing double duty with laundry; she was folding towels and stacking them in the lobby sofas! The breakfast was also terrible: no toaster, no condiments, uncooked waffles that were unappetizing to look at. I thought Hyatt was supposed to be a better hotel, this was a low class motel. I will say, the staff were always friendly and greeted you at front desk or in hallways.

First time staying here the guest service lady was very nice from the first call when I called the office up until check it !!!

First time staying here the guest service lady was very nice from the first call when I called the office up until check it !!!

clean ones. Also the soap dispenser in the shower was enptu

clean ones. Also the soap dispenser in the shower was enptu

Great room! Clean and smelled nice. Very courteous staff. Great stay!

Great room! Clean and smelled nice. Very courteous staff. Great stay!

Hotel overall was dirty. Bugs in water pitcher. Floor dirty in lobby and elevator. Food floor greasy. Incredibly loud at night. Toilets flushing, people walking. Could hear everything. At breakfast all 5 coffee carafes were empty. Frozen meal from the little store was $20….just over all a disappointing stay.

Hotel overall was dirty. Bugs in water pitcher. Floor dirty in lobby and elevator. Food floor greasy. Incredibly loud at night. Toilets flushing, people walking. Could hear everything. At breakfast all 5 coffee carafes were empty. Frozen meal from the little store was $20….just over all a disappointing stay.

Great team of people!

Great team of people!

The room is spacious and in good condition. However some members of the staff have a bit of an attitude as if you are disturbing them from what they are doing. The front desk area behind the counter is full of strange equipments, including a watering can. We spent 4 days there, on arrival the tissue box was empty and housekeeping never came in to make the bed, empty the garbage cans or check on the toilet paper situation. We took out the garbage ourselves. There are many hotels out there and hopefully I will not use Hyatt again.

The room is spacious and in good condition. However some members of the staff have a bit of an attitude as if you are disturbing them from what they are doing. The front desk area behind the counter is full of strange equipments, including a watering can. We spent 4 days there, on arrival the tissue box was empty and housekeeping never came in to make the bed, empty the garbage cans or check on the toilet paper situation. We took out the garbage ourselves. There are many hotels out there and hopefully I will not use Hyatt again.

The room was noticeably dirty upon my arrival. Under the sink counter, I found a used face round, chapstick, a wrapper, and another unidentifiable item. The next morning, I informed the front desk and asked that the area be properly cleaned. However, when I returned later that evening, not only were those items still there, but even the small trash bin by the sink had not been emptied. Overall, I was very disappointed with the cleanliness and the lack of follow-through.

The room was noticeably dirty upon my arrival. Under the sink counter, I found a used face round, chapstick, a wrapper, and another unidentifiable item. The next morning, I informed the front desk and asked that the area be properly cleaned. However, when I returned later that evening, not only were those items still there, but even the small trash bin by the sink had not been emptied. Overall, I was very disappointed with the cleanliness and the lack of follow-through.

Overall good!!

Overall good!!

Guest elevators and hallways were not clean - spilled liquids that had dried up as well as debris. Upon checking in, our room was not properly cleaned. We immediately noticed a large clump of hair on floor and then noticed hair on the bed sheets, and bathroom sink. It also seemed like the bathroom hadn't been properly cleaned as there were pieces of bar soap and water rings still on the counter. The front desk agent was very professional and asked if we'd like to see the room before she moved us. That room was much cleaner and we appreciated her resolving the issue quickly.

Guest elevators and hallways were not clean - spilled liquids that had dried up as well as debris. Upon checking in, our room was not properly cleaned. We immediately noticed a large clump of hair on floor and then noticed hair on the bed sheets, and bathroom sink. It also seemed like the bathroom hadn't been properly cleaned as there were pieces of bar soap and water rings still on the counter. The front desk agent was very professional and asked if we'd like to see the room before she moved us. That room was much cleaner and we appreciated her resolving the issue quickly.

James checked us in on 11/15 and was absolutely kind and courteous! We were only there for one night for a soccer tournament and he made us feel so welcomed and went above and beyond! Will definitely stay here again on our next tournament weekend!

James checked us in on 11/15 and was absolutely kind and courteous! We were only there for one night for a soccer tournament and he made us feel so welcomed and went above and beyond! Will definitely stay here again on our next tournament weekend!

There was no bar or restaurant as amenities noted.

There was no bar or restaurant as amenities noted.

Yess it was very nice and clean

Yess it was very nice and clean

The cookie was delicious. The room is compact but comfortable.

Good and clean. Reasonable distance to downtown also.

Breakfast was good with eggs, sausage and French toast. The room was clean and taken care of

Staff was Great!

Room was beautiful! Food was great !

The breakfast was cold. Only one working elevator and it was very slow and noisy. Hallways smelled funky almost like cigarettes. Shower was not clean.

The room was very clean. We enjoyed our stay!

Clean hotel, and excellent staff. I accidentally left my AirPods at the hotel, I discovered this during takeoff on my return flight home. The staff went above and beyond from looking for my headphones and mailing it back to me. I couldn’t be more grateful 😁

Bed 10/10 room was 5/10 as we had a room in the back 318 and the streetlight shine bring the entire night. 😕 No drapes in the room but simply a shade that did not block the lamp post so literally a bright street light laminated the entire room.

Worst experience ever, got to the Hotel and they had sold my room to someone else, they took me to La Quinta across the street and then they told Expedia they wouldn’t return my money cause I was a no show. I went the day after so they tell on my face I was a no show and the Ge

Cleanliness, space in room, close to the mall

Great hotel! We visited the Hyatt place for my son‘s taekwondo tournament. We were given two rooms next to each other with adjoining doors. This was very convenient for my large family group traveling together. I really enjoyed the hotel.

The property was nice a quiet. Staff was friendly and always present. The only real complaint I have is that the floor in my hotel room seemed to not have been mopped in long time. My white socks were very dirty. I dropped something under the bed and it also had not been swept. I appreciate having the modern room and flooring but it needs to be cleaned properly.

Towels had hair in/on them. Shower and toilet were dirty with hair too. The elevator's floor was dirty and sticky.

One elevator was broken.

My mother's room had bugs and I received invalid charges. The walls are paper thin. They are over priced. The management is horrible.

Great location

When we got to the hotel we were told they didn’t have the 2 king size rooms we had booked back in July and that the hotel was sold out. Only rms with 2 queens was available. The clerk with no name tag was very abrupt and rude. Then turned around and said there were 2 but was on the 6th floor. Not sure why that would make any difference. Was disappointed and felt this property is not up to the Hyatt name. Will not be staying again.

Network channels did not work on TV. Service at breakfast very poor. One elevator out of order. Took so long to get one, this 84 year old had to walk down 6 floors. General attitude of staff I dealt with to report or correct something offered response in argumentative form. Not a real Hyatt.

great hotel

Exelente lugar lo recomiendo 100x100

Only one elevator was working, the 3rd floor ice machine wasn't working and when the door closed in the room next to mine my door would shake. Over all the property was clean, staff nice and property nice/clean. Oh, and grate location from downtown.

If ordering food beware of this. Staff is great but the hotel needs some changes. Stain spots all over the rugs that smell really bad

Clean room. Great renovation!

Looks like newly remodeled rooms. Everyone was great except we had a broken toilet

Stayed there in August to drop our son off at college . The area was perfect and the hotel was great

Elevators were broken when we arrived but was accommodated with a first-floor room. The bathroom in our room could have been about a foot or two bigger (very cramped), but otherwise a great stay.

Perfectly fine

Very nice room for a very affordable price! Very clean place. All of the members of staff were very friendly and helpful with any questions I had. Would recommend this hotel!

Very nice room. Wish the view was better but it was still nice ! Thank you

It was clean and modern with plenty of room

Great view Warm pool No microwave on 5&6 floor Lobby microwave broken

It says that the hotel is pet friendly but Travelocity or Hyatt place to mention there was $100 pet fee. When we checked in, they gave us a room that had not been cleaned yet and the breakfast was not very good. The room overall was clean. The staff was nice. But we will not be staying with them anymore in the future.

Checked in, got to my room there was no cable tv. I check all the wires to see if there was an issue with connections, there wasn’t. I then get dressed and go downstairs and ask if there is an issue with the tv because I have none in my room. I was told “yes, we got struck by lightening tonight and waiting on a tech”. It would have been nice to have been told that when I checked in instead of me messing with the tv to try to get it to work AND me having to get dressed and go downstairs (no phones in room) and ask about it.

Fantastic

Bathroom floors were slippery. Didn’t even get water. Instead we were given excuses that water bottles will be delivered after 2-3 days, but we could buy water bottles right behind the reception for $3 per bottle.

Staff was great. Breakfast was horrible

Easy check in, restaurants and Publix are very close

It was expensive for the area

I usually don’t have any problems when I stay at the Hyatt , but tvwrw

Great hotel in an amazing area !

Amazing

Coffee maker in the room did not work. Thought I would get maid service one day.

the staff at this hotel is wonderful

Ok

Staff was very friendly and so was the city. Our bathtub wasn’t clean but otherwise it was nice

No shower curtain available. Had to ask for towels.

The overall hotel is nice, but the rooms could use an upgrade. The rooms are layed out in such a way that there is so much wasted space. It the “living room” area was moved closer to the door, there could be 2 King Beds instead of 2 Queen Beds. The bathrooms had broken tile and a moldy shower curtain. When there was an issue with the toilet, we had to wait for the front desk associate to bring up a single plunger that had “6th floor only” written on it. Can Hyatt not afford a plunger for each room?

great hotel

I didn’t like that there was no towels available. I had to dry off with a hand towel. That’s unacceptable.

I paid for my reservation in advance and they charged me over $1000 after checkout despite the room only being $640. Then I called back and they had an attitude saying they were processing my refund already with no explanation on why I was charged that much in the first place. The room was nice, the property looked like it was in poor condition, and the staff was very unhelpful except the nice woman that cleaned our room. Never will stay at again.

Had a lot of fun with my other half. There wasn't any issues with the stay. The room was large and gave me time to enjoy the Prescence of my special guy in my life.

This was my second time staying at this hotel. Very nice rooms comfortable beds and very friendly staff.

Pool out of service/ TV buffered a lot/ No maintenance tech on duty over the weekend.

We had 2 dogs and I thought I was thankful for the clerk to put us at the end of the hall by the door, and across from the Ice Machine. Until everyone started going in and out the side door and getting Ice at all hours of the morning. Yes, our dogs barked every time someone came or went out or got Ice.

This is a literal gem!! The rooms are so spacious and clean. The complimentary breakfast makes the stay ever better! 10/10 recommend

My stay was nice! The staff is so friendly and helpful. I had an event here and it couldn't have gone any smoother. The manager Deangelo was extraordinary. I would definitely book this hotel again.

I had a bad experience with the front hotel service. She was awful and rude; I asked her to help me call my friend, and I checked out at 3 a.m.

Great stay. Big room with plenty of space

Friendly staff, ideal location.

cancelation policies

We booked double beds room for two days. When we arrived there, they gave changed our book to a one bed room. That is not acceptable and we asked to cancel the reservation for the second day.

Enjoyed the stay for the cost. Would definitely stay again. No problems encountered.

I was greeted by a friendly staff, check in was fast and easy. Thevproblem was entering the room 616, it was filty. Bed with dirty linen etc. I tried usingbthe room phone to notify them and no one picked up. I had specifically requested a room near the elevator due to leg injury and traveling solo. Upon going back to reservation and informing the young lady of the state of the room, she turned to her supervisor who looked annoyed when she questioned why did housekeeping flag it as being completed. He didn’t resond. He turned and handed her another key to give to me. Nobody apokogized for the inconvenience. I have stayed at this hotel several times without incident. Asinple " I apologize for that mishap" would have been sufficient. I will no longer stay in a Hilton hotel. Hospitality goes a long way with me.

Pleasant check in, room is very nice. Property very clean.

Everything was nice and we stayed again!

Great stay enjoyed it friendly help- during breakfast time the trash was overfilled and milk spilled all over the floor noticed it was never cleaned throughout the day that’s my only complaint everything else great

No food or bar on site, despite being advertised as such.

The rooms were clean and the beds were comfortable.

My room was not totally clean, there seemed to be a iron spot on the sofa and the bed did not have a fitted sheet. the elevators were so scary to get on as the doors opened and closed repeatedly and it had this dropping thing going on after the door would open. Kinda scary.

Hotel bathroom light didn’t work. Dirty towel left in room hanging behind the door. Elevators didn’t work properly. Would not recommend staying there

Clean, spacious rooms, friendly staff

The sofa had pet hair on it, the bathroom was way too small, the grout looked moldy in places, especially around the toilet and the door was hard to close. The a/c rattled all night long. The room refrigerator had its on noisy issues. We loved the lobby and the grounds were very nice. The best part was location and Mrs Beverly who made sure the morning breakfast was nice.

Not heated

It was alright.

Really nice room, comfortable bed, very spacious.

The reakfast area coulsnt keep up. The hallways smelled like wet dog. Rooms were clean.

Nice, clean room

The property was fine. Bed and pillows were comfortable. Breakfast was wonderful. My biggest issue was dealing with Expedia. They charged me $121 for my 1 night stay. When I left the hotel I got a copy of my invoice for my stay and it was $90. Expedia charged me $31 more. I would have been better off just dealing with the hotel.

We were there for the week as my mother was in Hospice, and then back with family for the funeral. The woman who works nights ( I forget her name ) was wonderful and helped us out tremendously. I really appreciate her additional effort.

A charge for early check in, the ac very noisy needs to be service never shut off ran continuously, mild in shower

Great stay

When I booked my stay, I paid an additional amount for a high-rise room with a city view. Instead, I was placed on the third floor near the elevator, which significantly detracted from the experience. The “city view” was virtually nonexistent—limited by an obstructive balcony structure—and the location near the elevator resulted in excessive noise and constant disruption. Throughout my stay, the noise level on the third floor was unacceptable. Doors were slamming, guests were laughing and shouting in the hallways, and there was even someone yelling inside the elevator as it passed by my floor. I asked the front desk staff about the situation, only to be told—rather irritably—that they were the manager and had just arrived. While they mentioned the possibility of moving rooms, I returned after breakfast and was unable to locate the staff member to follow up. There appeared to be little interest or empathy regarding my concerns. I can' add the rest, but my room AC was very loud and people on the floor were extremely loud.

We had a 5 night stay booked, but we canceled it! From the entry to the elevator up to the room, everything was dirty. The bathroom was so small you had to step into the shower to open the bathroom door. The bathroom sink was out in the bedroom area…very odd, no privacy! The room smelt, the bed made a squeaky spring sounds. Definitely time for Hyatt to gut and remodel! I wouldn’t let my kids take their shoes off even in the room. It was so dirty!

No complain

Nice for the price and area

The hotel was very nice. My only complaint, as with so many other hotels, is that their bathtub floor is very slippery. They had 1 grab bar, but it wasn’t in the correct place. It was near the shower head. It should be placed in the middle of the side wall.

The hotel was clean and had nice upgrades. The staff needs to do a better job with greeting customers and helping with task.

Everything was clean and comfortable. Great amenities and location.

Great Service

It was fine but there was trash on the floors through out the hallways and elevators and our fridge didn’t work in our room.

The soap in the downstairs public men’s room was empty for multiple days

The place was clean and the staff were friendly

Great for Family

I like the 12:00 pm checkout.

Great place

I have stayed at this hotel numerous times when I visit the Greenville area, but we will most likely find another place to stay next time. One elevator was broken and the other one made terrible noises. The lobby was unkempt and overall the hotel was unclean including the common areas and hallways. The room was okay but just seemed outdated.

Reported it to front desk who stated that they were sending maintenance the next day and would reward me Hyatt points for the inconvenience (no one/nothing done as promised) Only one elevator working for 3 night stay Served cantaloupe that was bitter/not fresh

It was a really clean and modern hotel. I recommend this place.

Elevator slow and broken. Hit the staircase multiple times. The rest was amazing!

Our stay was great. Parking was easy. Check in and check out was fast and smooth. Beds were comfy.

Our stay was good. The only complaints were that the mattresses needed to be replaced (backache) and the elevator was slow and needed cleaning and maintenance. Only one was operational. The room was spacious and comfortable.

We have stayed here before and will stay here again. This is a great Hotel

Nothing to add

Very well appointed, clean hotel room and public spaces.

It's an older property, with some obvious wear and tear on the internal decor. Elevators were very noisy.

I was very disappointed very fifty bathroom toilet was dirty and bath tub was dirty and there was mold on the shower curtain very very nasty

Not a good place to stay

Room: hairs in folded towels, gross stain on the sheet, bathtub didn’t work so I couldn’t bathe my kids, hole in bathroom, couldn’t even walk on one side of bed because of how close it was to the a/c unit, and lip marks on one of the glasses. Hotel: only one elevator working causing delays, elevator felt very unsafe you can see the building walls through the door on left side and the right side you can see wires, the buttons looked loose and took forever opening on the first floor. Staff, the lady that checked me and the older lady with European accent were great. The lady in charge of breakfast on Thursday and Friday was the worst. I caught her yelling at a young teenager about him grabbing more than one waffle but yet she didn’t want him to put it back and told him to just keep it or throw it away. Then she yelled at my mother for her accidentally getting bread stuck in it. She also yelled at mother for getting food for my kids who were waiting at the table. Then I heard her talking bad about my mother to another guest. Than someone from staff stole my son shoes he left in dining area. The lady from breakfast on weekend was great she made the experience better. If it wasn’t for her and the 2 ladies at front desk I would have rated lower.

Had to change rooms bc there were 5 roaches in room. One of two elevators did not work. Checkin hospitality not good.

My son and I were very comfortable and were cared for, kindly.

I have stayed at this hotel for 4 years during the SEC Women’s tournament. Only one elevator has ever worked. The hotel was not clean in the elevator and lobby area. Floors were dirty and sticky. Breakfast was mediocre. I will not stay here next year.