Hilton Garden Inn Greenville
About Hilton Garden Inn Greenville
Hilton Garden Inn Greenville features an outdoor swimming pool, fitness center, a shared lounge and terrace in Greenville. With a restaurant, the 3-star hotel has air-conditioned rooms with free WiFi. The hotel has family rooms. At the hotel, each room is equipped with a desk. Guest rooms in Hilton Garden Inn Greenville are equipped with a flat-screen TV and a hairdryer. À la carte and American breakfast options are available at the accommodation. There's an on-site bar and guests can also use the business area. Staff at the 24-hour front desk speak English, Spanish and French. Frankie’s Fun Park is 1.4 miles from Hilton Garden Inn Greenville, while Clemson University International Center for Automotive Research is 1.7 miles away. Greenville-Spartanburg International Airport is 6.8 miles from the property.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
Reviews
The hotel received mixed reviews with guests praising the cleanliness, friendly staff, and convenient location. However, there were several complaints about the comfort of the beds, noise levels, and issues with breakfast. Some guests also reported problems with the amenities such as the hot tub, gym, and AC.
- Cleanliness
- Friendly staff
- Uncomfortable beds
- Noise levels
- 5/5
Wonderful stay. Very clean. Every staff member was so friendly. Nice location as well
- 5/5
Thr location, the cleanliness of the entrance and rooms. Friendliness of the staff! The fact the coffee cups were small and no lids that fit
- 5/5
Exceptional
- 5/5
Loved the rooms
- 5/5
Exceptional
- 4.5/5
Superb
- 4/5
Very good
- 4.5/5
Superb
- 0.5/5
Hilton should be ashamed to have thier name on this property. It would be easier to ask what I liked...NOTHING.
- 5/5
NIce and clean
- 5/5
NIce and clean
- 5/5
Super great and friendly staff!
- 1/5
The bed was too low and I’m disabled so it was hard for me
- 1/5
The bed was too low and I’m disabled so it was hard for me
- 4/5
Our stay was great, we took this trip for our anniversary. Rooms were super clean, I’m a clean freak so I always come prepared with supplies. I was so impressed with how well our room was cleaned. The staff?! 10-10 every member that we encountered was amazing. In this not so nice world, it was refreshing to seeing people just being nice humans. This hotel will be our go to for every trip going forward.
- 4/5
Very good
- 5/5
Breakfast was not complimentary which is different from other stays I’ve had with Hilton. The front meeting room area had dirty glasses and napkins on the tables so my family sat at a table that was cleaner. When checking out the next morning, I noticed the tables were still dirty with dishes left on them from the night before. Everything else was very nice and updated.
- 1/5
Went to a concert in Clemson, prepaid reseversation
- 5/5
Nicee
- 5/5
Not great
- 5/5
Not great
- 3.5/5
Good
- 5/5
Room is very clean, staff is very friendly, I love the brea
- 0.5/5
Hilton should be ashamed to have thier name on this property. It would be easier to ask what I liked...NOTHING.
- 5/5
My stay was amazing. Great customer service.
- 4/5
Would have liked a better breakfast option other than cold cerial and bread options
- 5/5
Very clean and nice staff Nothing
- 5/5
Very clean and nice staff Nothing
- 4/5
Breakfast is NOT included, it cost an additional $15.99/person. Pool is outdoors and closed for the season and you are not able to use the lounge area around it, even if not swimming.
- 5/5
We had a wonderful three nights stay for a tournament. Karyn at the front desk was absolutely amazing. Anything we needed, we got. A wonderful breakfast with multiple options. 15 minutes from downtown, 15 minutes to uptown. It’s a perfect location.
- 5/5
👍
- 3/5
No breakfast and a fee to park was the biggest bummer. ☹️ Looks nice though.
- 4/5
Convenient location
- 4/5
Convenient location
- 5/5
Breakfast over priced for what is there.
- 5/5
Good stay, I just wish their fire pit worked.
- 5/5
I recently stayed at the Hilton Garden Inn Greenville and had a great experience. The hotel was exceptionally clean, which is always a top priority for me, and the entire property felt well-maintained and comfortable. The staff was friendly, welcoming, and helpful throughout my stay. Overall, it was a very pleasant visit, and I would definitely stay here again. I can’t think of a single downside. Everything was clean, comfortable, and the staff was wonderful—it was a great stay!
- 5/5
I recently stayed at the Hilton Garden Inn Greenville and had a great experience. The hotel was exceptionally clean, which is always a top priority for me, and the entire property felt well-maintained and comfortable. The staff was friendly, welcoming, and helpful throughout my stay. Overall, it was a very pleasant visit, and I would definitely stay here again. I can’t think of a single downside. Everything was clean, comfortable, and the staff was wonderful—it was a great stay!
- 5/5
The breakfast was not good
- 1/5
Very poor
- 4.5/5
Superb
- 5/5
The staff was incredibly friendly from the moment of check in. Went out of our way to feel welcome. The cleaning staff was so friendly everyday.
- 5/5
Very nice hotel . Breakfast had nice variety and was fresh
- 5/5
Exceptional
- 2/5
Nasty staff (the guy with long dress) from the front desk to the food services. Then the room was loud. People walking down the hall being loud at all hours of the night. Elevators didn’t work and wait times got annoying. The furniture and drapes could be replaced. Overall a two star hotel.
- 5/5
Great room , great breakfast
- 3/5
The parking lot was being paved and parking was more challenging to access. Am Staff were fantastic as they helped with finding a bike rental company. When we came back that night we were given a handicap room which was not needed. We called down to switch it and were told they were fully booked. The carpet was stained and disgusting. Then the tv wouldn’t work and called again. The lady was very helpful and then moved us to a new room after she couldn’t get it to work either. Almost an hour later we were moved and it ended up being a great stay. It was strange there was a room available after we were told they were fully booked an hour before.
- 5/5
The front desk employee, LEO, was extremely friendly and accommodating. We arrived early but he had a room ready for us and we were able to check in. Clean clean clean room! Close to Greenville downtown, easy on and off. We will be staying here in the future.
- 5/5
The front desk employee, LEO, was extremely friendly and accommodating. We arrived early but he had a room ready for us and we were able to check in. Clean clean clean room! Close to Greenville downtown, easy on and off. We will be staying here in the future.
- 3/5
They were redoing the parking lot.So parking was a little scarce. Otherwise it was fine.
- 4.5/5
Superb
- 3/5
Check in was odd. I felt like I was intruding. Immediately when I get in my room and sit on the bed, I smell the pillows. They smell like a sweaty person. Not wanting to cause a scene I call down and ask for a couple of extra pillows. I was told I could come get some. Ok, maybe I’ve been spoiled but stuff like that is usually brought to the room. The mattress was old and extremely uncomfortable. I showered and went to get some lotion out of the container on the wall and it was empty. These are just small things that make a big difference. Clean pillows, comfortable beds and a supply of lotions and soaps should be standard. Smell of marijuana was strong and drifted in and out of our room all night. Also, we got in late and there were no parking spaces due to the paving. Not at all impressed with this Hilton Garden Inn.
- 5/5
did not visit
- 5/5
Exceptional
- 4.5/5
Superb
- 3/5
It was just an ok stay. The property is nice, and the hotel lobby is inviting. Our hotel room was lovely, but the bed was not comfortable, which was problematic for us. It was not clear when we booked that breakfast was not free. The staff at check-in were rather unprofessionally dressed and were not overly communicative.
- 3/5
Room and staff were fine. We didn't go to the gym.
- 5/5
Exceptional
- 5/5
Everything was great. Especially, Teasha, at the hotel bar.
- 5/5
Everything was great. Especially, Teasha, at the hotel bar.
- 4.5/5
The price! The pillows! The lighting! Both check-in and check out service was top notch! I genuinely prefer all-inclusive breakfast. But I also prefer the rate I paid. ?
- 5/5
Exceptional
- 5/5
Clean room, nice bar for a evening cocktail.
- 5/5
Clean room, nice bar for a evening cocktail.
- 5/5
The room was really clean, the bed was really comfortable and spacious and the people were friendly ! Loved the bar in the main area , Tina was an awesome bartender ! Gym facility was also a nice touch! Would stau there again !!
- 5/5
The room was really clean, the bed was really comfortable and spacious and the people were friendly ! Loved the bar in the main area , Tina was an awesome bartender ! Gym facility was also a nice touch! Would stau there again !!
- 5/5
The room was very spacious and clean. The hotel is well decorated with lots of space to relax outside of the room. The staff was also kind and courteous. The large bottle of lotion in the bathroom instead of individual bottles is kinda gross. How many people have touched it and used it.... That's a huge NO thank you for me.
- 5/5
What a great stay during a horrible winter storm. The staff were so accommodating and kind during a horrible winter storm. They went above and beyond to meet my needs. A very special shout out to Karyn. What an exceptional employee. She went above and beyond to make me feel calm, comfortable and safe during the storm. I would absolutely stay again!!
- 5/5
What a great stay during a horrible winter storm. The staff were so accommodating and kind during a horrible winter storm. They went above and beyond to meet my needs. A very special shout out to Karyn. What an exceptional employee. She went above and beyond to make me feel calm, comfortable and safe during the storm. I would absolutely stay again!!
- 5/5
friendly staff, clean room none
- 5/5
Very clean and friendly staff Nothing
- 1/5
Hot, sweaty, no air in the elevator and room air was not the right temp, no trash bags in room, shower bottles and lotion bottles were empty, shower had hair in it, front desk watched me haul 6 bags of luggage and a new born struggling all by myself all through the lobby and didnt even offer any help, homeless people by the pool and no access to towels at the pool. Mine as well stayed at a budget motel....
- 5/5
Yes it was.
- 5/5
Yes it was.
- 5/5
Easy check in. Friendly staff. Spacious and clean room.
- 5/5
Easy check in. Friendly staff. Spacious and clean room.
- 4/5
Breakfast buffet was kind of expensive. My room wasn't cleaned every day.
- 4/5
Hotel was good along with rooms and staff, but area hotel is located doesn’t have much
- 4/5
Hotel was good along with rooms and staff, but area hotel is located doesn’t have much
- 5/5
The room was clean and the staff was friendly. We had a great stay.
- 5/5
The room was clean and the staff was friendly. We had a great stay.
- 5/5
Staff was nice. Clean room.
- 5/5
Staff was nice. Clean room.
- 5/5
Yea
- 5/5
Yea
- 5/5
Great check in, room was perfect
- 5/5
Great check in, room was perfect
- 5/5
Short and sweer
- 5/5
Short and sweer
- 4/5
Yes
- 4/5
Yes
- 5/5
Everything was amazing
- 5/5
Everything was amazing
- 5/5
Staff was delightful, especially the front desk and bar staff.
- 5/5
Staff was delightful, especially the front desk and bar staff.
- 5/5
Location is excellent and staff very friendly. Will definitely stay here again.
- 5/5
Clean room, nice amenities, nice helpful staff
- 5/5
Clean room, nice amenities, nice helpful staff
- 3/5
1. When we checked in they told us that in SC each person has to be registered by name on the site. I didn’t see that info anywhere when I made it reservations. 2. When we went down for Breakfast we were told that because we made our reservations through a 3rd party (I used Hotel.com) we would have to pay $15 per person for breakfast. This was not explained either on the site I made the reservations on.
- 3/5
1. When we checked in they told us that in SC each person has to be registered by name on the site. I didn’t see that info anywhere when I made it reservations. 2. When we went down for Breakfast we were told that because we made our reservations through a 3rd party (I used Hotel.com) we would have to pay $15 per person for breakfast. This was not explained either on the site I made the reservations on.
- 5/5
Great service and great room
- 5/5
Great service and great room
- 5/5
Great experience
- 5/5
Great experience
- 4/5
Property was good. Our bed in our room needed replaced. Big dip in then middle. The TV also needs replaced. The picture was darkened on the perimeter. Just needs some updates.
- 1.5/5
Apparently I didn’t include breakfast, even though I thought I did The room was not prepared for three guests, the staff that evening wasn’t able to send us the sheets and towels that evening. She told me to wait till morning, or come get them myself. The couch is extremely dirty with spots and cat scratches.
- 2.5/5
Good location, ample parking Staff wasn't happy to be there, facilities need updating and repair. Everyone in the lobby was eating breakfast and you could watch them have the same reaction as we did when we were surprised to have a worker walk over and plane a bill on our table. Table after table looked at the worker and said "what's this for?" The very mediocre continental breakfast was not actual included in the stay. It was $17+ per person! We watched at least 10 different tables shocked by the fact that they had to pay for this breakfast. They of course did not bother to let people know as they enter the line that it wasn't included, they would wait until you sat down then come around and ask for your room number. Only then would they let you know it was extra and then they dropped the bill on your table. Very deceptive practice
- 4/5
The area is nice. Hotel was comfortable. I do not want to use open toiletries.
- 4/5
The area is nice. Hotel was comfortable. I do not want to use open toiletries.
- 5/5
These staff was awesome
- 5/5
These staff was awesome
- 5/5
Everything except the outside fire pit didn’t work Everything
- 5/5
The clearness , the convenient to shop , restaurants and most important for myself . Tesla EV charger Nothing
- 4/5
Nice property. Rooms were clean and updated
- 4/5
Nice property. Rooms were clean and updated
- 5/5
Super clean! Great staff! Great location.
- 5/5
Super clean! Great staff! Great location.
- 2.5/5
The staff member who checked us in did not have a clue on how to do it. She initially checked us into a room that already had someone in it. Later when the TV was not working in our room, we were informed there were "network problems".
- 5/5
N/A
- 5/5
Great stay.
- 5/5
Great stay.
- 4.5/5
Clean, friendly staff exceptional pricing. Nothing to note at this time
- 4/5
The staff was great and very welcoming. The amenities were excellent.
- 4/5
The staff was great and very welcoming. The amenities were excellent.
- 1/5
They sold our room. We need full credit
- 1/5
They sold our room. We need full credit
- 4/5
Grandkids hated pool wasn’t open. One staff lady wasn’t helpful another went out of their way.
- 4/5
Grandkids hated pool wasn’t open. One staff lady wasn’t helpful another went out of their way.
- 5/5
Staff and food were great. Had an awesome conversation with the chef our first night eating at the bar.
- 5/5
Staff and food were great. Had an awesome conversation with the chef our first night eating at the bar.
- 3/5
Nice, well kept.
- 3/5
Nice, well kept.
- 4/5
They have a snack station and free dog treats . Fresh cold water was provided which is perfect in the extreme heat
- 4/5
They have a snack station and free dog treats . Fresh cold water was provided which is perfect in the extreme heat
- 5/5
Birthday weekend. The hotel was clean and the staff was very helpful
- 5/5
Birthday weekend. The hotel was clean and the staff was very helpful
- 5/5
Pleasant staff, clean rooms.
- 5/5
Pleasant staff, clean rooms.
- 3/5
There was no body wash in the room. Also upon checking in we were told about breakfast and we had it available for us but the next morning when we went downstairs we were told we did not have breakfast signed off and it was a extra 15.95 per person. The overall hotel is not bad it’s just some miscommunication for me that had our stay fall short.
- 3/5
There was no body wash in the room. Also upon checking in we were told about breakfast and we had it available for us but the next morning when we went downstairs we were told we did not have breakfast signed off and it was a extra 15.95 per person. The overall hotel is not bad it’s just some miscommunication for me that had our stay fall short.
- 4/5
Her room, 404, also had ants in it. Everything in my room was fabulous.
- 4/5
Her room, 404, also had ants in it. Everything in my room was fabulous.
- 3/5
Nice and clean lobby.. Staff was attentive and pleasant.... However they had these dehumidifier machines that were hooked up to these long hoses. The machine was completely blocking the exit out to the patio and as a result, I couldn't go out there. Plus the machines were leaking water onto the floor and somebody could easily trip and fall over tbe hoses. My room had not been cleaned the first 3 days I was there. I had to go to the front desk and complain before they sent somebody.
- 3/5
Nice and clean lobby.. Staff was attentive and pleasant.... However they had these dehumidifier machines that were hooked up to these long hoses. The machine was completely blocking the exit out to the patio and as a result, I couldn't go out there. Plus the machines were leaking water onto the floor and somebody could easily trip and fall over tbe hoses. My room had not been cleaned the first 3 days I was there. I had to go to the front desk and complain before they sent somebody.
- 2/5
We got to the room and saw there was a cockroach and ants. I called the front desk and kindly told the employee. He had been friendly enough but when I explained his tone changed to monotone and he shared that there weren’t anymore of our double bed rooms available. With a casual “sorry” I hung up and made the most of a dirty room. The pillows and sheets smelled despite being made up so I slept on top of the bed with a clean shirt over a pillow and a towel (looked and smelled unused) as a blanket. As we each settled onto our beds we quickly realized the beds are on metal of some sort that make a horrible metal on metal sound with the slightest movement. Needless to say, for even a motel this “Hilton Garden Express” was below par.
- 2/5
We got to the room and saw there was a cockroach and ants. I called the front desk and kindly told the employee. He had been friendly enough but when I explained his tone changed to monotone and he shared that there weren’t anymore of our double bed rooms available. With a casual “sorry” I hung up and made the most of a dirty room. The pillows and sheets smelled despite being made up so I slept on top of the bed with a clean shirt over a pillow and a towel (looked and smelled unused) as a blanket. As we each settled onto our beds we quickly realized the beds are on metal of some sort that make a horrible metal on metal sound with the slightest movement. Needless to say, for even a motel this “Hilton Garden Express” was below par.
- 5/5
Excellent service!
- 5/5
Excellent service!
- 3/5
Nice hotel from the lobby to the outside. Rooms were outdated, carpets to room were gross.
- 3/5
Nice hotel from the lobby to the outside. Rooms were outdated, carpets to room were gross.
- 5/5
Our stay was perfect! From the warm welcome at check-in to the impeccably clean rooms and amazing amenities, everything exceeded our expectations. The staff was incredibly friendly and attentive, making us feel right at home. Can't wait to come back!
- 5/5
Our stay was perfect! From the warm welcome at check-in to the impeccably clean rooms and amazing amenities, everything exceeded our expectations. The staff was incredibly friendly and attentive, making us feel right at home. Can't wait to come back!
- 1/5
rude, and overall intolerable. In my lifetime, no one has ever disrespected my wife, and these 2 both managed to do that very thing the same very night that they told us that we were evicted and to just leave, get out. Never have I ever even stood for a moment of somebody disrespecting my wife. The nerve, i do, in fact, plan on writing a letter.
- 1/5
rude, and overall intolerable. In my lifetime, no one has ever disrespected my wife, and these 2 both managed to do that very thing the same very night that they told us that we were evicted and to just leave, get out. Never have I ever even stood for a moment of somebody disrespecting my wife. The nerve, i do, in fact, plan on writing a letter.
- 5/5
Staff was professional, courteous and kind, room was clean and comfortable, location was close to shopping and restaurants, and plenty of outdoor space for our pup.
- 5/5
Staff was professional, courteous and kind, room was clean and comfortable, location was close to shopping and restaurants, and plenty of outdoor space for our pup.
- 2/5
We chose this location specifically because of the pool that was advertised. Once we got to the property my husband, my 8 year old daughter, and myself dressed in our swimsuits and went downstairs to the pool. We were VERY disappointed to see it was closed. The front desk was pretty unapologetic with the situation as well. It ruined my daughters day as this is the whole reason she likes to go out of town and stay at hotels.
- 2/5
We chose this location specifically because of the pool that was advertised. Once we got to the property my husband, my 8 year old daughter, and myself dressed in our swimsuits and went downstairs to the pool. We were VERY disappointed to see it was closed. The front desk was pretty unapologetic with the situation as well. It ruined my daughters day as this is the whole reason she likes to go out of town and stay at hotels.
- 4/5
Close to everything Greenville Offers.
- 4/5
Close to everything Greenville Offers.
- 5/5
Great
- 5/5
Great
- 5/5
Very Good hotel
- 5/5
Very Good hotel
- 5/5
The check in/check out staff were so kind. Hotel was super clean. Stayed here for 1 night to see a concert at Bon Secours and it was perfect for that. Only about a 10 minute drive to downtown Greenville. Tons of restaurants & shops close by. Bed was super comfy! Would definitely come back for a stay here!!!
- 5/5
The check in/check out staff were so kind. Hotel was super clean. Stayed here for 1 night to see a concert at Bon Secours and it was perfect for that. Only about a 10 minute drive to downtown Greenville. Tons of restaurants & shops close by. Bed was super comfy! Would definitely come back for a stay here!!!
- 5/5
Great place to stay.
- 5/5
Great place to stay.
- 5/5
- 5/5
- 3/5
- 3/5
- 4/5
The stay was comfortabe and the hotel was nice and clean. Staff wasnt the friendliest or when i first checked in but the crew on shift my first day made up for the inconvenience
- 4/5
The stay was comfortabe and the hotel was nice and clean. Staff wasnt the friendliest or when i first checked in but the crew on shift my first day made up for the inconvenience
- 5/5
The room was really clean and the people were fantastic!
- 5/5
The room was really clean and the people were fantastic!
- 4/5
The toilet was not working and they sent maintenance to fix the issue quickly. Staff was friendly. Hotel was clean and welcoming.
- 4/5
The toilet was not working and they sent maintenance to fix the issue quickly. Staff was friendly. Hotel was clean and welcoming.
- 4/5
Way out of the way for where I needed to be. My fault though
- 4/5
Way out of the way for where I needed to be. My fault though
- 5/5
Staff was extremely nice
- 5/5
Staff was extremely nice
- 3/5
I'm a Hilton Honors member and booked a king room because I am in a boot post-surgery and needed space to protect it from being hit accidentally by my husband when I slept. When we checked in at 6:30pm, they said they were "out of king rooms" so they had changed my reservation to 2 queens and "was that ok?" As if I had any choice. The property was alright but there are many signs of wear and age--the linens were snagged and piling and there are scuff marks all over the walls and other signs of wear that need attention. I was really frustrated about their running out of room types that were specifically reserved in advance, especially being a Hilton Honors member myself. I won't be staying here again.
- 3/5
I'm a Hilton Honors member and booked a king room because I am in a boot post-surgery and needed space to protect it from being hit accidentally by my husband when I slept. When we checked in at 6:30pm, they said they were "out of king rooms" so they had changed my reservation to 2 queens and "was that ok?" As if I had any choice. The property was alright but there are many signs of wear and age--the linens were snagged and piling and there are scuff marks all over the walls and other signs of wear that need attention. I was really frustrated about their running out of room types that were specifically reserved in advance, especially being a Hilton Honors member myself. I won't be staying here again.
- 5/5
Clean, comfortable room. Friendly and helpful staff.
- 5/5
Clean, comfortable room. Friendly and helpful staff.
- 5/5
Staff was very friendly and great service
- 5/5
Staff was very friendly and great service
- 5/5
The property was pet friendly.
- 5/5
The property was pet friendly.
- 5/5
Great environment
- 5/5
Great environment
- 5/5
This hotel was clean, quiet and welcoming. E we really enjoyed our stay and I loved the hot chocolate bar in lobby.
- 5/5
This hotel was clean, quiet and welcoming. E we really enjoyed our stay and I loved the hot chocolate bar in lobby.
- 5/5
Quiet and clean, right off the highway and perfect for a one night stop. The only complaint is that every time one of us moved in bed, it creaked and we could hear our son moving around in his bed too. But otherwise great.
- 5/5
Quiet and clean, right off the highway and perfect for a one night stop. The only complaint is that every time one of us moved in bed, it creaked and we could hear our son moving around in his bed too. But otherwise great.
- 5/5
Very pleasant stay, very clean facility , nice staff , will definitely recommend
- 5/5
Very pleasant stay, very clean facility , nice staff , will definitely recommend
- 5/5
Short weekend getaway. Room was nice, staff were friendly.
- 5/5
Short weekend getaway. Room was nice, staff were friendly.
- 4/5
The front desk staff was lovely. The toilets and all the rooms in the lobby toilets are very very low.. They need to get the higher toilets for middle age and elder people. I have a bad back and knees, and it was very hard to get up and down from the lowest toilets not very accessible for anybody with any type of disabilities.
- 4/5
The front desk staff was lovely. The toilets and all the rooms in the lobby toilets are very very low.. They need to get the higher toilets for middle age and elder people. I have a bad back and knees, and it was very hard to get up and down from the lowest toilets not very accessible for anybody with any type of disabilities.
- 5/5
Front desk staff were very accommodating and friendly
- 5/5
Front desk staff were very accommodating and friendly
- 4/5
When we arrived at the hotel the receptionist (Jay) did not want to look at our Expedia updated reservation. He said “I do not need to see that. Our policy is not to accept changes from third party vendors (Expedia)”. His attitude was dismissive and aggravated the situation. What I would have expected is hospitality. Something like “We are sorry that you had to delay your travels because of the storms. I cannot see the updated reservation from Expedia in my system, but let me see what I can do.”
- 4/5
When we arrived at the hotel the receptionist (Jay) did not want to look at our Expedia updated reservation. He said “I do not need to see that. Our policy is not to accept changes from third party vendors (Expedia)”. His attitude was dismissive and aggravated the situation. What I would have expected is hospitality. Something like “We are sorry that you had to delay your travels because of the storms. I cannot see the updated reservation from Expedia in my system, but let me see what I can do.”
- 4/5
Ok
- 4/5
Ok
- 5/5
Was a very nice hotel. Very clean , staff were very accommodating. Close to everything but off the main road which was nice. We will be back!
- 5/5
Was a very nice hotel. Very clean , staff were very accommodating. Close to everything but off the main road which was nice. We will be back!
- 5/5
We didn’t get to the hotel until 11:30 pm because of all the rain that day. With that being said, the front desk clerk was very friendly, knowledgeable and accommodating. The room was wonderful and clean and the bed very comfortable.
- 5/5
We didn’t get to the hotel until 11:30 pm because of all the rain that day. With that being said, the front desk clerk was very friendly, knowledgeable and accommodating. The room was wonderful and clean and the bed very comfortable.
- 4/5
This hotel’s saving grace is the absolutely delightful staff who were incredibly helpful and kind every time I had an issue! They worked to rectify everything within ten minutes each time we had an issue.
- 4/5
This hotel’s saving grace is the absolutely delightful staff who were incredibly helpful and kind every time I had an issue! They worked to rectify everything within ten minutes each time we had an issue.
- 4/5
Will not service room daily, even when called. When they finally did service the room they did not make the beds, just towels and trash.
- 4/5
Will not service room daily, even when called. When they finally did service the room they did not make the beds, just towels and trash.
- 5/5
We had a GREAT time!!!
- 5/5
We had a GREAT time!!!
- 5/5
Shana and Michelle at the reception desk were awesome. All the staff were friendly and helpful. Awesome customer service.
- 5/5
Shana and Michelle at the reception desk were awesome. All the staff were friendly and helpful. Awesome customer service.
- 5/5
The stay was amazing
- 5/5
The stay was amazing
- 5/5
Very friendly person at check out and such a quite night. comfortable bed.
- 5/5
Very friendly person at check out and such a quite night. comfortable bed.
- 5/5
Great please to stay!
- 5/5
Great please to stay!
- 5/5
We’ll be back!!
- 5/5
Just very nice and relaxing
- 5/5
Very nice people, clean room and great snacks downstairs!!
- 5/5
Great, large room! Excellent service and friendly staff!
- 5/5
Clean, quiet, comfortable room. Good breakfast and friendly staff. Building is In great condition.
- 4/5
They were very accommodating!
- 5/5
Staff was flexible during major tropical storm in area
- 5/5
Good overall value
- 1/5
Property had no power due to hurricane and no one at the property to assist
- 2/5
Very disappointed and told the staff at checkout just appoized and did nothing
- 5/5
Excellence day very convenient and the breakfast was very good
- 3/5
I thought that the bed was soft and I’m used to more firm mattress. Also the pillows were empty and practically non existent. I requested more pillows that we never received
- 5/5
Great experience. Everything was great from check in to check out. Very clean, quiet and updated. Comfortable mattress!
- 5/5
The staff was amazing, the place was clean minus some detail cleaning in the bathroom. The bed was extremely comfortable. I would stay there again.
- 2/5
I am handicapped and reserved an ADA accessible room with a roll in shower. My room had a tub ( thank goodness it had rails at least). When I informed the front desk of the mistake they apologized but said all the roll In shower rooms were already taken and offered me a free Ana k. The bed in the room was awful.. it was very low to the ground and sloped from the right side downwards to the left side. I ended up trying to sleep on the couch instead. When we informed the front desk about the issue with the bed she didn’t really seem to care. Based on this stay, I would not stay at this hotel again.
- 5/5
Very nice accommodations.
- 5/5
Great clean hotel!
- 4/5
Front desk was ok checking in , my key card did not work , had to go get it reprogrammed, all in all it was nice peaceful stay check out at 12 😊
- 5/5
Great price! Clean
- 5/5
The staff was great when we had problems with our flight and were going to be late. The room was ready when we arrived and very clean and spacious.
- 5/5
Desk chair not comfortable for us. Could use a plug near the closet mirror for hair drying. Hallways and elevators not cooled.
- 5/5
Great service for our late night check in.
- 5/5
The staff in the breakfast area were incredible. Great example of customer service and pride in their work. The hotel is clean. I chose this hotel because of the Tesla charger.
- 5/5
I love how the hotel staff when check in never say my room number out loud. As a single woman traveling, I really appreciate it
- 5/5
Great service and amenities. Very close to downtown area
- 5/5
The staff was so kind to us and the room was absolutely beautiful and looked exactly like it did in the pictures!
- 1/5
The bathtub was stopped up. The shower watwr kept turning off. This place so unclean that when I used the white rag to wipe down counters in the room, it was so dirty, that it looked like it was not clean. There was other people hair strings everywhere. I will never stay here again. The dirtiest, filthiest hotel I ever stayed in. Could not get checkout receipt from hotel, even though I always am able to at any hotel using third party.
- 4/5
It was as expected. I will stay there again
- 5/5
Breakfast gave us time to hang out b4 our day. Pool was nice to sit by and read. Customer service was amazing!
- 3/5
We were stuck in traffic so we had to find somewhere to stay for the night. The hotel looked brand new and nice… but the staff was rude. The front desk had an attitude any time I asked a question and they were having loud conversations with each other and seemed annoyed to be interrupted. We were sad about this since that’s not how it usually is staying in a Hilton.
- 5/5
Great trip. Hotel is clean. Staff is friendly. Location was good.
- 5/5
We needed to change locations of our very small get together after a ceremony, and you guys came through for us!! And we appreciate the accommodations! The refrigerator took a while to get cold and they never really got very cold.
- 3/5
Room was dirty and not well taken care of. Bed was terrible with very uncomfortable mattress cover that stayed wrinkled. Heat was very loud…turned everything off.
- 5/5
Awesome
- 5/5
Comfortable
- 5/5
Friendly staff, clean rooms
- 1/5
I didn’t like that the front desk staff tried to charge my card and additional $95 on top of my total price that could not be explained by the staff. I will be speaking with management first thing in the morning.
- 5/5
- 2/5
For the money I paid, was not worth it all. Was ready to. Check out, as I was checking in
- 5/5
The only flaw was the coffee maker in the room was malfunctioning, however there was complimentary coffee served downstairs. We will return.
- 5/5
Thanks for the great stay!
- 5/5
The staff was very kind and showed consideration throughout our stay. They even texted us to make sure all was well with the room. Also, the area was very convenient to shopping, restaurants and the highway while still feeling off the beaten path.
- 5/5
The staff is professional and friendly. Clean and nice play to stay. I definitely come back to stay.
- 4/5
The staff was accommodating when we asked for late checkout. By far not the nicest Hilton Garden I've stayed in, but for their prices and facility, was well worth it for a place to stay on vacation or visit.
- 5/5
This place was excellent. The staff was very friendly and very helpful with assisting you with your needs.
- 5/5
Tesla charging station clean room and spacious
- 5/5
Excellent all around! PET FRIENDLY