Comfort Inn Greenville - Haywood Mall

Need more improvement for a communication with Deaf people as easy something.

We spent a pleasant night. Parking was fine. Room clean and comfortable.

Very good

Exceptional

Breakfast was decent Spots on sheets and slightly dusty

We had a nice breakfast before we headed back on the road.

Exceptional

Eggs were good.

Our stay was pleasant and...

Exceptional

A/c couldn’t have worked better a little stuffy in the room. The elliptical didn’t work in the fitness center.

Exceptional

Exceptional

Clean room, free parking, close to Convention Center, and free breakfast

The location. The room was hot when we arrived. We turned on the air but it did not get much cooler. The pillows were flat. The floor had a huge hairball.

Clean room,friendly staff Clean well maintained hotel.

Normal hotel Standard… no wow.. breakfast was disappointing

Normal hotel Standard… no wow.. breakfast was disappointing

Exceptional

Había pagado para dos noches y tuve una emergencia y me tuve que ir, solo me quedé una noche ahí y no quisieron reembolsarme el dinero se me hizo injusto.

Very convenient close to everything! Breakfast was good , The coffee was not good and there were no usb chargers and ran out food before breakfast was over.

Very good

Very convenient close to everything! Breakfast was good , The coffee was not good and there were no usb chargers and ran out food before breakfast was over.

Very clean and friendly staff, the breakfast buffet good.

Breakfast was good and parking was safe.

Clean room. Convenient location. Fair price.

Clean property Clean comfy room

The room was nice, beds were comfortable, and was a great area for a weekend getaway. Everything was fine.

The room was nice, beds were comfortable, and was a great area for a weekend getaway. Everything was fine.

All was good

The breakfast was very good and the staff was very nice I have no complaints

Parking - plenty of space and nighttime lighting Room Cleanliness - good but didn’t sparkle Bathroom - no place to hang your linens after use Linens - pulled dark hairs off our linens Microwave - need to replace - tray doesn’t turn takes 2x long to heat Lamps - need to have USB-C outlets Front Desk Staff - need to smile a little more

Front staff was not so friendly at the check-in desk one of the nights, breakfast was the same good morning

Front staff was not so friendly at the check-in desk one of the nights, breakfast was the same good morning

Do not stay at this hotel. It is nothing like the pictures. The rooms look nothing like they pictured . The room felt like a cell and the air conditioning did not work . It was so incredibly hot and I also immediately got seized up by some cleaning product they used. I immediately went back to the front desk to tell him we could not stay here and I wanted my money back. He would not give me my money back and said I would have to deal with hotel. Com . This was a horrible experience.

Affordable, clean, and friendly.

This location is really a great near the mall in different stores. Cost-effectively for your buck

Passable

All good

Exceptional

Exceptional

It was good enough.

Clean, nice rooms, great staff, great location

Clean, nice rooms, great staff, great location

Awesome stay! Friendly & helpful staff. Clean & comfortable room. Great value all around!

The room was clean, although the trim needed painting. Staff was great and very helpful. Breakfast was normal motel buffet: waffles, pastries, scrambled eggs, biscuits and gravy, hash browns, pastries, cereals, juices. They made sure everything was full/fresh. Parking lot was clean and safe.

Superb

Good location, maids helpful, facility clean I booked this hotel three rooms specifically so that my kids could swim in the pool during our four night stay. States that the pool is open from May to September but the pool was closed. Sunny, warm weather outside and boiling hot hallways inside. Arrived I hope the air conditioning was broken in the whole hotel because the hallways were so hot. My room was hot as well but cooled off after a few hours when I turned on the AC in the room, it had not been done in advance, but it did work. Pool was clean and the pumps were running. It looked nice. There was music playing and outdoor speakers, but they remain closed for the entirety of my state. The staff gave different reasons for why it was closed, which seemed deceptive first they said it was because of rain the previous day and it had not yet been opened but I think they just told me that because they thought I was going to check out and when they found out, I was gonna be there for a few more days. They said well it hasn’t opened yet and the manager has to decide when it opens. I was transferred to the manager’s phone line several times. It rang three times and then hung up with no answer or opportunity to leave a message. I left my name and phone number at the front desk for the manager to contact me and did not hear from him throughout my stay or even after my stay.. employees, finally said that Liverpool might not open until later in the month and only the manager could do that no one else had the authority to make that decision. Rooms were very cramped and at several points I felt like I was climbing over the dust chair to get around the bed to where I could hang up my clothes. Natalie was the manager, totally absent and unresponsive, but customer service was largely dismissive and kept putting me off of the wait-and-see attitude. None of the problems were solved during my stay and despite their hundred percent satisfaction guarantee, I was not able to receive any acceptable compensation.

Good location, maids helpful, facility clean I booked this hotel three rooms specifically so that my kids could swim in the pool during our four night stay. States that the pool is open from May to September but the pool was closed. Sunny, warm weather outside and boiling hot hallways inside. Arrived I hope the air conditioning was broken in the whole hotel because the hallways were so hot. My room was hot as well but cooled off after a few hours when I turned on the AC in the room, it had not been done in advance, but it did work. Pool was clean and the pumps were running. It looked nice. There was music playing and outdoor speakers, but they remain closed for the entirety of my state. The staff gave different reasons for why it was closed, which seemed deceptive first they said it was because of rain the previous day and it had not yet been opened but I think they just told me that because they thought I was going to check out and when they found out, I was gonna be there for a few more days. They said well it hasn’t opened yet and the manager has to decide when it opens. I was transferred to the manager’s phone line several times. It rang three times and then hung up with no answer or opportunity to leave a message. I left my name and phone number at the front desk for the manager to contact me and did not hear from him throughout my stay or even after my stay.. employees, finally said that Liverpool might not open until later in the month and only the manager could do that no one else had the authority to make that decision. Rooms were very cramped and at several points I felt like I was climbing over the dust chair to get around the bed to where I could hang up my clothes. Natalie was the manager, totally absent and unresponsive, but customer service was largely dismissive and kept putting me off of the wait-and-see attitude. None of the problems were solved during my stay and despite their hundred percent satisfaction guarantee, I was not able to receive any acceptable compensation.

n/a

Breakfast was fresh and good. Parking was safe.

I will say the most important part was the bed was comfortable. After a long trip that was definitely welcomed. The room seemed a little dated and paint was peeling all over the door to the bathroom. The room was clean and the staff was friendly, but it was incredibly noisy for the money it’s worth it I suppose.

Location The rooms were not clean. Obviously the beds and linens weren’t. I ended up with some sort of bite on the inside of my leg.

The price..and I'm still waiting on my $100 deposit back

How it's really in the cut The price..and I'm still waiting on my $100 deposit back

The rooms were not clean. Obviously the beds and linens weren’t. I ended up with some sort of bite on the inside of my leg.

Breakfast was quality food and table area was clean. Parking lot was well kept with landscaping that was well tended.

Outside area was clean and welcoming, lobby decor appealing.

Comfy Enjoyed everything

Comfy Enjoyed everything

No milk at breakfast. I wanted to confirm my method of payment at check out and was told “drop the keys here”. I repeated my request and was told the last 4 digits. I asked to confirm if I prepaid and was told “your card is pre authorized”. I just wanted to switch my credit card but desk staff didn’t want to deal with my request. No receipt was offered either. Also very loud morning staff that would congregate in the hall at 7:30 am.

Very unprofessional. I’ll stay at the Hilton next time. Comfort showed no comfort. Ghetto ass front desk women.

The staff was very professional. The beds were easily the most comfortable I've had at a hotel in a long time and the location was very convenient. The walls were paper thin. It sounded as if someone was coming into my room every time another guest opened a door near me. There was a gap large enough to see shoes under the door that probably contributed to the sound nuisance. The only other thing that I had a hard time with was nothing the hotel had anything to do with, there was a large family that was up at 4 am screaming and talking and running in the halls. If you were that family, I hope you have the day you deserve. Was it necessary to shake your iced drink outside my door for 10 minutes? Due to the fact the noise can't be fixed I won't be returning to this location.

The staff was very professional. The beds were easily the most comfortable I've had at a hotel in a long time and the location was very convenient. The walls were paper thin. It sounded as if someone was coming into my room every time another guest opened a door near me. There was a gap large enough to see shoes under the door that probably contributed to the sound nuisance. The only other thing that I had a hard time with was nothing the hotel had anything to do with, there was a large family that was up at 4 am screaming and talking and running in the halls. If you were that family, I hope you have the day you deserve. Was it necessary to shake your iced drink outside my door for 10 minutes? Due to the fact the noise can't be fixed I won't be returning to this location.

Exceptional

Hairdryer did not work in the room and had to leave with wet hair.

Was not notified that I would have to leave a $50 deposit that would not be returned for 5-10 business days until I checked in. Hairdryer did not work in the room and had to leave with wet hair.

Everything was great. Only got oyr room cleaned obce for a 3 day stay. Otger than that it was a great stay

Everything, Good

No up to date electrical usb ports

It was not the hotel’s fault. Every night either side of my room or all around me the guests were horribly loud!!! I could hear everything they were saying and it was past midnight. They had no consideration or hotel manners.

Passable

Close to Haywood Mall and places to eat within a few minutes No up to date electrical usb ports

Great stay!

Expedia needs to update the address, as the address led us to a different hotel about a mile away.

Superb

Yes

The room was not as advertised by the app, there was paint chips, the shower head was rusted, the room was too small, & there was MOLD on the toilet paper. Also we were sold by the large pool on the app, but the pool was too small & it was closed !! Also the breakfast area was too small & the floor was filthy !!

I was visiting the area for an event. The hotel served it's purpose at a great price. Nothing extraordinary but definitely not bad either. The room was clean. The bed was comfortable. The staff was helpful. Parking was easy. The front desk told me breakfast was at 7am but I went down at 645 and there were already people eating and I had already made other arrangements to have breakfast so that was a bit frustrating. Other than that, a fine experience.

Superb

The breakfast was wonderful, very clean and well attended by staff. We enjoyed everything no dislikes at all.

The breakfast was wonderful, very clean and well attended by staff. We enjoyed everything no dislikes at all.

Good enough to lay your...

Exceptional

Good enough to lay your head for a night, nothing fancy.

Staff Everything was good

Staff Everything was good

👍

Place was fantastic. Quite, clean, breakfast was great.

Polite employees, clean room, bed good (not great), breakfast adequate and served longer than advertised. Better than the Hyatt I stayed at in Atlanta earlier in the week for 2x's the cost!

This is a nice location. The hotel is very clean and staff are nice. I was just there for a quick weekend trip. It was just right.

Clean, comfortable room. Friendly staff upon check-in AND departure.

I stayed there for the pool then found out when I arrived that it wasn’t opened

N/A

Operating the TV in the room was confusing

Good food good front desk service clean room I enjoyed everything

I was disappointed with the breakfast options which were exactly the same both mornings made it feel repetitive and lacking of variety. On top of that,gues weren't allowed to take breakfast back to their rooms.

did not eat the breakfast. they cut off the time too early, parking was good and felt safe,

NA

Rooms a bit small, it confortable

Well lit parking, clean room and breakfast area

Great stay, will return.

Clean room, comfortable bed, quiet, great breakfast, parking was a breeze

No problem with the stay, the girl at the front desk could smile once in a while when helping customers.

Parking

Our room was comfortable and clean. The breakfas had great choices between protein and sweets. Our floor was really quiet so we had no trouble sleeping. The coffee was not good either in the room nor at the breakfast.

Yes everything was great

I am a regular customer of this hotel chain, but I do not recommend this specific location. They do not let you rest and keep bothering you at 11:00 AM—even if you have extended your stay. They show no respect for your rest, despite the fact that you are paying specifically to get some sleep.

Good

Food was good. Tub was in need of some new caulking. Was quite “dirty” to put it nicely.

Nice, quiet stay. Conveniently located.

Old facilities

The room was a little tight, but we didn’t spend a lot of time in the room. Lots of restaurants in the area.

Decent place to stay. Don’t really have anything negative to say. Would stay again.

Breakfast was really good

Comfort inn never disappoints.

Really cool the room the reaction was “Well in the future you should let the person on duty at night.

Calls made to front desk to get it taken care of but nothing happened.

You get what you pay for. Not a clean place.

The room was clean. The staff was nice!

Cool, cool

Front Desk was rude both morning & night Toilet was running all night & doesn’t flush properly (229)

Breakfast was average. Not very healthy…but that’s what you get for free.

A shower and hot water. It was an equipment panel was broken. It wasn’t working 100% like it should it should be inspected and checked.

My room had a smell when inquired at front desk I was told floors 1&2 were pet floors so I was in a pet room but I had no pet…nothing was offered to deal with smell and when I asked housekeeping for air freshener she did not understand English

Mall close by. Staff is rude, you can’t take a plate of breakfast to the room and there was not coffee when I went downstairs at 8:30am. I’ve never stayed at a hotel where you got told you can’t take breakfast to the room. What about the dinner I had in the room last night or if I ordered food to eat in the room?!?!? Just save some money and stay at the Super 8 which is nicer

It is always our place to stay in Greenville, SC.

I didn't like the hotel at all. The breakfast was awful; there was no milk, no cream cheese, no variety whatsoever. The rooms had half-painted walls with patches of other colors. It's in a very good location, but the hotel is horrible and the service is just as bad.

Cons: lobby hallway smelled like weed most days, rooms are old and out dated, bathroom sink pipes were leaking, several stains on ceiling(looked like a leak), found hair everywhere (in towels, on floor, on the bed). Will attach pictures if app allows.

Cons: lobby hallway smelled like weed most days, rooms are old and out dated, bathroom sink pipes were leaking, several stains on ceiling(looked like a leak), found hair everywhere (in towels, on floor, on the bed). Will attach pictures if app allows.

Terrible experience, will not go back Staff very unfriendly and not very helpful

Terrible experience, will not go back Staff very unfriendly and not very helpful

Clean room, but some of the breakfast items were not cooked thoroughly.

Clean room, but some of the breakfast items were not cooked thoroughly.

The bed sheets were stained, there was hair on the sheets and pillows, the toilet seat had not been wiped down prior to our arrival, and the shower also looked unclean.

The bed sheets were stained, there was hair on the sheets and pillows, the toilet seat had not been wiped down prior to our arrival, and the shower also looked unclean.

All of the above

All of the above

The room needs painted. The bedding needs updated. It was a terrible night sleep. It was worth what we paid for it.

The room needs painted. The bedding needs updated. It was a terrible night sleep. It was worth what we paid for it.

Good

Good

Clean room

Clean room

Feel like we were getting bitten by bed bugs moved room and now home have bites and still itching I just had surgery and feel like my womb loom infected

Feel like we were getting bitten by bed bugs moved room and now home have bites and still itching I just had surgery and feel like my womb loom infected

Clean rooms

Clean rooms

Thank you so much!

Thank you so much!

The beds were super hard.It was like sleeping on a box spring and they had a regular breakfast.The first day , but no day after

The beds were super hard.It was like sleeping on a box spring and they had a regular breakfast.The first day , but no day after

I don’t know how anyone could give anything more than 1 star for this hotel. I’ve stayed in nicer motels than this place. The hallway was dirty leading up to the room. When I entered the room, the smell was unbearable. Musty wet socks x100. Kitchenette is very outdated and they don’t provide silverware or any cooking utensils/pans even though there’s a stove top. The smell disgusted me so much I walked out.

I don’t know how anyone could give anything more than 1 star for this hotel. I’ve stayed in nicer motels than this place. The hallway was dirty leading up to the room. When I entered the room, the smell was unbearable. Musty wet socks x100. Kitchenette is very outdated and they don’t provide silverware or any cooking utensils/pans even though there’s a stove top. The smell disgusted me so much I walked out.

Staff was very nice.Only thing that stoodout was the sound of water dripping and my room was on the 3rd floor. No ice machine on the floor. The hotel was very clean a d l would recommend the hotel to others.

Staff was very nice.Only thing that stoodout was the sound of water dripping and my room was on the 3rd floor. No ice machine on the floor. The hotel was very clean a d l would recommend the hotel to others.

This is my go to hotel when in greenville. Nice, clean hotel. Great breakfast. Very attentive staff.

This is my go to hotel when in greenville. Nice, clean hotel. Great breakfast. Very attentive staff.

Power out

Power out

They like to enter your room immediately when they knock for house keeping, no sense of privacy. Clean your room every 3 days to keep the bed bugs down. Employees harassed us for payment before checkout. Had no power Christmas Eve and had to use my phone for a light, no one offered me anything and made my mother in law climb 3 floors to get to her room after cancer treatment. When I complained about power outage and not having the basic essentials I paid for like hot water, heat, lights, they didn’t care. Not to mention there isn’t any security and it was completely dark. I complained to my third party booking and they lied to them and said they had a generator supplying lights. Overall poor hotel altogether. Poor attitudes and very disrespectful.

They like to enter your room immediately when they knock for house keeping, no sense of privacy. Clean your room every 3 days to keep the bed bugs down. Employees harassed us for payment before checkout. Had no power Christmas Eve and had to use my phone for a light, no one offered me anything and made my mother in law climb 3 floors to get to her room after cancer treatment. When I complained about power outage and not having the basic essentials I paid for like hot water, heat, lights, they didn’t care. Not to mention there isn’t any security and it was completely dark. I complained to my third party booking and they lied to them and said they had a generator supplying lights. Overall poor hotel altogether. Poor attitudes and very disrespectful.

No customer service, entered while do not disturb was on door when we weren’t in room. Charged $3 to book with third party, so many issues. Not to mention the power was out all night Christmas Eve in 30 degree weather and they will not refund me anything.

No customer service, entered while do not disturb was on door when we weren’t in room. Charged $3 to book with third party, so many issues. Not to mention the power was out all night Christmas Eve in 30 degree weather and they will not refund me anything.

Room smelled, building very outdated.. Rooms too small, cant move around at all..checked in around 330 friday n checked out around 340 friday.. Safety hazards, big gaps under room doors.. Not worth the stay or money.. Will never return. Front desk staff was very nice but other than than that , waste of time n money.

Room smelled, building very outdated.. Rooms too small, cant move around at all..checked in around 330 friday n checked out around 340 friday.. Safety hazards, big gaps under room doors.. Not worth the stay or money.. Will never return. Front desk staff was very nice but other than than that , waste of time n money.

I have never felt so unsafe at a property as I did at this one

I have never felt so unsafe at a property as I did at this one

The hotel is clean. Upon arrival I was a bit skeptical but house keeping came by the room everyday.

The hotel is clean. Upon arrival I was a bit skeptical but house keeping came by the room everyday.

Room was really clean and the staff was nice to me

Room was really clean and the staff was nice to me

The room was clean, the breakfast was delicious, awesome spread. Staff was friendly. Seamless and smooth.

The room was clean, the breakfast was delicious, awesome spread. Staff was friendly. Seamless and smooth.

My room was extremely clean and everyone was very nice

My room was extremely clean and everyone was very nice

Customer service was the worst. Cup to

Customer service was the worst. Cup to

It's a big variety

It's a big variety

The room we got was handicapped (we are not handicap

The room we got was handicapped (we are not handicap

Yes

Yes

The staff are extremely rude and unprofessional. The area is not safe and you should keep property and personal self secure at all times.

The staff are extremely rude and unprofessional. The area is not safe and you should keep property and personal self secure at all times.

Everything was perfect

Everything was perfect

Very old property, and filthy! It was so loud I was woken up multiple times that I ended up checking out earlier than my reservation was for! Front desk staff was kind. Entire hotel smelled of weed. Had some pretty sketchy people there.

Very old property, and filthy! It was so loud I was woken up multiple times that I ended up checking out earlier than my reservation was for! Front desk staff was kind. Entire hotel smelled of weed. Had some pretty sketchy people there.

Clean room

Clean room

Everything was fresh, clean, neat and very quiet. Hotel staff was helpful and friendly. The room was a nice size and accommodated all our needs but since it was listed as an upgraded room I would have expected the mattress to be much more comfortable; it was very hard. Decent variety of options for breakfast. Not a very busy hotel, a lot of work and moving trucks in parking lot but appeared to be in a safe and quiet area. Directly across the street from the mall and a massive number of restaurants in the area.

Everything was fresh, clean, neat and very quiet. Hotel staff was helpful and friendly. The room was a nice size and accommodated all our needs but since it was listed as an upgraded room I would have expected the mattress to be much more comfortable; it was very hard. Decent variety of options for breakfast. Not a very busy hotel, a lot of work and moving trucks in parking lot but appeared to be in a safe and quiet area. Directly across the street from the mall and a massive number of restaurants in the area.

👍

👍

Staff was very friendly, clean rooms, only downside is I ended up being sick during my trip and had to spend some time in the room to relax, but the tv didn’t work :(

Staff was very friendly, clean rooms, only downside is I ended up being sick during my trip and had to spend some time in the room to relax, but the tv didn’t work :(

Served its purpose and had no problems. Room was clean, as was the lobby and parking lot.

Served its purpose and had no problems. Room was clean, as was the lobby and parking lot.

Hotel needs updating. Didn’t feel safe

Hotel needs updating. Didn’t feel safe

Very good stay.

Very good stay.

The initial room was clean but had to move to another room due to the fact that the A/C unit was ver loud & disturbing

The initial room was clean but had to move to another room due to the fact that the A/C unit was ver loud & disturbing

Staff was so rude!! The lady at the front desk yelled at me for trying to take a disposable bowl of grits to my room from the complimentary breakfast buffet when there was not even a seat to sit in at the dining area due to a college soccer team. The bathroom was not cleaned, the paint was chipped on the walls, and majority of leather peeled off chairs. I could deal with a little wear and tear but being berated like child for taking my food to my room was unacceptable!!!

Staff was so rude!! The lady at the front desk yelled at me for trying to take a disposable bowl of grits to my room from the complimentary breakfast buffet when there was not even a seat to sit in at the dining area due to a college soccer team. The bathroom was not cleaned, the paint was chipped on the walls, and majority of leather peeled off chairs. I could deal with a little wear and tear but being berated like child for taking my food to my room was unacceptable!!!

The bed sounded like it was going to break in half. The shower head sprayed all over the place. (OVER THE CURTAIN) The door was hung so poorly that light showed thru all 4 sides. I overslept due to time difference. The staff was rude by knocking on my door 5 times in 45 minutes. The man was the worst! The clerk that checked me in was wonderful.

The bed sounded like it was going to break in half. The shower head sprayed all over the place. (OVER THE CURTAIN) The door was hung so poorly that light showed thru all 4 sides. I overslept due to time difference. The staff was rude by knocking on my door 5 times in 45 minutes. The man was the worst! The clerk that checked me in was wonderful.

Nice

Nice

Clean, better than expected breakfast, convenient.

Clean, better than expected breakfast, convenient.

Staff was extremely rude. (except for the girl with braids when i first came in). Other than her the other two staff members i dealt with talked to me like i was stupid, and were less than helpful. It really put a bad taste in my mouth and made my trip a lot less enjoyable.

Staff was extremely rude. (except for the girl with braids when i first came in). Other than her the other two staff members i dealt with talked to me like i was stupid, and were less than helpful. It really put a bad taste in my mouth and made my trip a lot less enjoyable.

Clean, comfortable room.

Clean, comfortable room.

Desk service could be better was rude

Desk service could be better was rude

Breakfast was very good. Several selections. Only items with room to mention are, one. The TV comes on at Max volume with no way to prevent it in any settings. The volume switch on remote will lower the sound, but it takes a long time to reduce the volume. Apologies to anyone in an adjoining room. Secondly, the hair dryer was wonky. The switch on the dryer did not work (broken). The only way to use was to press the reset button on the plug to get it to come on (at high temp, no low temp available). And to turn it off, press the circuit breaker switch on the plug. Other than that, the facility, the room and overall stay was very good.

Breakfast was very good. Several selections. Only items with room to mention are, one. The TV comes on at Max volume with no way to prevent it in any settings. The volume switch on remote will lower the sound, but it takes a long time to reduce the volume. Apologies to anyone in an adjoining room. Secondly, the hair dryer was wonky. The switch on the dryer did not work (broken). The only way to use was to press the reset button on the plug to get it to come on (at high temp, no low temp available). And to turn it off, press the circuit breaker switch on the plug. Other than that, the facility, the room and overall stay was very good.

The hotel was also clean and itbis in a realky good location.

The hotel was also clean and itbis in a realky good location.

nice

nice

Smh

Smh

Good condition. Nice room. Good breakfast. Nice lobby. Descent gym.

Staff was very unfriendly at check in

Great central location . Staff great , clean , quiet and safe . Recommend 🙏

Clean and quiet

Clean and quiet

When we checked in, we had the option to choose which floor we wanted to be on and we chose the first floor just for ease and accessibility. It was awesome because we were able to park right outside of our room. But, being on the first floor was pretty noisy so keep that in mind if you choose the first floor :-) The hotel was in a very convenient location and there were tons of dining options nearby.

Bathroom showers not so good. Space between mirror to sink had a lot of dust hair and grossness. We had 4th floor and tyere were some kind of motor runningvall night and day. Weird. Aggravating. Couldn't go in restroom unless this loud roar fan was running.

It was good

The rooms are very clean and the free breakfast is better than most restaurants.

Room can be cleaned better floors was dirty in the room also hallways found someone else hair in the bedding. This is across from the mall and has lots of restaurants around it.

Nice clean rooms quiet no noise, just what I like.

The bed was extremely uncomfortable, hard spring matress that squeaked when we moved and had the tiniest pillows! Wound up waking up at 530am because my back hurt so bad I couldn't lay in the bed anymore. The room was outdated, the alarm clock was broken and making a static noise in my ear (had to unplug it from behind the bed to get it to stop), there werent enough outlets (we had to unplug lamps on the other side of the room to charge our phones). Lastly, we like to leave the bathroom light on with the door cracked for just a little light. Unfortunately, the vent fan and light were on the same switch, so we had to listen to the vent all night.

The staff was very friendly, but the hotel room and the hotel itself needs to be updated

Property and room looks very clean and neat. Walkable food court option near around.

It would be greatly appreciated if more towels, hand towels and washcloths where given in your room when you check in. A lot of people do not prefer housekeeping until they leave.Thanks!!!

Great location!

It was a wonderful night of rest.

No hot tub and the pool was closed.

i saw a big roach crawling on ceiling. other than that, it was good.

Breakfast was lacking, side entrance door was propped open with a large stone. That's a safety issue.

Made a mistake after driving all night to book this place but didn’t realize it was a day ahead. The date I needed wasn’t available on the app they wouldn’t change the reservation or refund me my money. They stole 200$ from me.

It was decent I guess. It just didn’t meet my expectations. The pool was itty bitty. The room was the smallest hotel room I have ever seen. The phone doesn’t call the front desk or housekeeping. I actually had to call the outside number to reach the clerk. The hot breakfast was the saving grace. The secret to a good waffle though is to stop it with about 30 seconds left otherwise it’s crispy. If I have a need to stay at a hotel In Greenville again. It won’t be at this location. I’m glad I booked early for a good rate.

The Staff

Pricing is better the other hotel of similar standing I the area

I was double charged to take out. I paid online. It had to end up paying again at the register.

Execllent

Nice clean place. Friendly staff with a decent breakfast.

All is well

Stay was okay.

The air conditioner didn’t work and we had to move rooms in the middle of the night. Customer service overnight was great, but then the next morning was horrible. I just wasn’t out of the ordinary hotel experience as far as the consistency with customer service and the room itself was just it just didn’t work out. I would never stay there again.

Breakfast selection was good, eggs were not edible. Waffles were great! Staff not very friendly.

Enjoyed my stay

Yuk

Horrible/ will be requesting refund- had to leave, couldn’t breathe at all, excessive dust in the room. Left within an hour after check in.

The staff were nice,the breakfast was good,the only complaint i have is the bed was hard to sleep on

Staff were so friendly

Great stay

Clean and good value but the room was small and the air conditioner was very load.

The bathroom had hair all over it!! We asked for more towels and rags but never got them. We were told we had to ask a different cleaning service? Also, it said pet free it was not!Then we realized our AC unit was full of mold! Our noses have bled and been on fire since we left. I told the front desk they said oh ok we will tell maintenance! Also, there was a hole in the ceiling. So I called back left a message for a manager to call me and it's been 2 days and no call.

First hotel we have ever stayed that the hold on your credit card for incidentals does not drop the entire amount of the hold when you check out. They keep $3.00 per day of your stay “service fee”. We booked 4 rooms for 3 nights each.

Friendly staff. Room was clean and comfortable. Felt safe as a solo woman traveler.

I love my stay there

Cereal and oatmeal arent exactly a full breakfast. Staff was ambivilent at best. Not worth the money.

Worst hotel we have stayed at in a long time. The staff was unpleasant and borderline rude. The walls are paper thin and we had a screaming toddler, coughing man and their loud TV keeping us up until after midnight. The breakfast was disgusting. The room wasn’t very clean.

Exactly what we needed for the night.

Great place close to convention center and shopping and restaurants

Front staff girls are very nice

We had a wonderful weekend stay and only found a problem in the lack of accesible outlets for devices to plug into the TV of the room and also a lack of functional curtains to use to block out the light beaming in from the nearby street light. Beyond that, we would definitely recommend this property.

During checking in the clerk, quoted me a different price that was sent to my phone through email from hotel.com . They were charging me the price that they charge customers booking directly from them. The clerk at check-in was very rude and never smiled, She made me feel very uncomfortable as if it was my fault that i was being over charged. She made me feel uncomfortable while other others were standing around, waiting to check in. I felt so embarrassed because I knew what price I was quoted through hotels.com was not the price they were charging me. She said that the Manager would have to correct it. Upon checking out when I received my receipt it had the correct price on the receipt. When I checked my credit card account I was charged the hotel’s rate and not hotel.com rate. This was not a good experience for a family vacation for me. I was very disappointed with the experience that I had. I called the manager later to let her know they overcharged me and she said that it would be reimbursed to my card within 3 to 5 days. I am waiting to see if they reimburse me. If they don’t reimburse me, I will dispute the charges with my bank. I hope this gets resolved before I have to call the bank because I believe the price that was quoted to me through hotels.com is the price that they should have charged my credit card. I hope someone addresses this issue and even speaks to the representative at the service desk that was very rude to me and never apologized for her actions.

Filthy! Rude!

The day at the hotel was beautiful. Checking in was terrible, instead of charging me price that hotel.com me they charge me their price that they charge individuals for booking a hotel directly from them. The clerk that checked me in was very rude and made me feel very uncomfortable due to a mistake on their end and not mine. She promised me it would be corrected due before I checked out. When I checked out my receipt gave me the price of hotels.com hold me. When I checked my credit card account, they charged me more than what my receipt said. I contacted the manager later on that day, she told me that my bill would be readjusted and I would be credited back the overcharge to my credit card within 3 to 5 days. As of now, I have not seen the credit come back to my credit card. If it doesn’t take happen by Friday I will be calling my credit card and I will dispute the charge. It’s very disappointing that this is my experience with booking through hotels.com for the first time. I hope this issue is addressed and taken care of. It would be nice if I am compensated for this experience that should not have occurred.

Good breakfast for the cost of the room. Room was tight. The floor didn’t feel clean. There was something strange on the ceiling above the bed.

Clean, comfortable rooms, and decent breakfast. Hotel staff were very friendly. I would definitely stay again.

Clean Room Beautiful Outside Grounds

The room was very comfortable. My only complaint is the TV did not have a programming view, to see what was on each channel, movie titles, etc.

Great staff! Very clean room!

Very basic run down appears to be much older. Staff very nice.

I wish it was more handicap accessible but overall great property to stay at

Good place to stay

It was good, rooms are small but clean which is a plus. Free breakfast was also a +.

This place is very nice, clean, welcoming, situated amongst places of interest at various restaurants, all within walking distance.

Nice property. Beds super comfortable. Our pillows were a bit small and was a little disappointed we weren’t allowed to bring breakfast up to the room. But other than that it was very enjoyable and the staff were nice.

The staff was great and knowledgeable about the area. Great recommendations for eateries and Uber to the concert

Reserved a handicap accessible room - the only thing accessible about the room was the door to the bathroom and the height of the light switches. The online booking showed a shower and shower chair in. Handicap accessible room. Our room had a tub/shower combo and when calling the front desk, they informed us they had no chairs. My husband had to move the bed so my wheelchair could fit between the wall and the bed. There was no room for the wheelchair to move in the room. Very frustrating as someone recovering from ankle surgery who is non weight bearing.

Breakfast was good

Nice staff and hospitality

Another easy stay. This sealed the deal. I will always stay here when in town. Easy. Clean. Comfortable. Staff is consistently great

Great stay

Quiet and polite!!

Property is great for someone on a budget. Our room was clean and we were given fresh towels everyday. The location is close to shopping and food with easy access to I-385. My only complaint is the marijuana smell in the halls and at the pool, but that is due to the other customers staying at the hotel.

Very clean and nice, friendly staff

Our stay was

Nothing particular, its only one night. We wanted to take a bath but could not due to not having a stopper for tub. Had to go to front desk for it.

Great place to live

Friendly service, very clean and very good breakfast!

The room was spacious and clean. Easy to check in and parking was plentiful.

Good location. Reasonably priced. Room was clean and spacious, except a couple items not cleaned out of the fridge. Didn’t stay long enough to review the amenities. The parking is free and the price we paid also included breakfast.

Easy ch

Requested that room not be cleaned, but was was cleaned.

We had a very good stay, the room was clean, facility is in good condition, the staff

Checking in with the young lady at the front was great! Then it went downhill from there lol. Our room was hot the entire time. We turned it the lowest temperature, and the unit still didn’t work well. It was a hot and uncomfortable night for my husband and I. Breakfast was delicious, but I felt like a child when I was told I couldn’t take my plate back to my room. I wanted to eat breakfast with my husband, not in a small lobby full of strangers. Lastly, Hotels.com has it listed with a 12:00pm checkout, but room service came to our door at 10:38am! I called downstairs, and she rudely confirmed it was 11:00am and that Hotels.com has it incorrect. I still don’t understand why housekeeping came at 10:38 when checkout was 11:00?! It’s too many options in that area to revisit this one and be treated as such. We won’t be back.

The rooms were clean. Somewhat outdated.

Service was very friendly

Customer service was great and the room was comfortable

The breakfast was ok. Found hair in the towels and my daugther found stain in the blankets. Never can turn the tv on because the control not work. Beds are hard.

Great location

Just didn't like being on the first floor with no curtains to fully close. I felt like people could see into the room. Plus the light entering the room

Our bathroom had a sewer smell which we reported at check out & management was going to get maintenance right on it.

The hotel is older, so it was ok for a one night stay. The toilet had poop left under the bottom. Also, they charge a $100 deposit, and the room was only $100. I think the deposit is excessive for a hotel that isnt that nice.

I had to leave the botel after being there for ten minutes i got to the room and left and had to go get another hotel

N/A

The stay was adequate for the price i paid

spur of the moment get away

Clean and comfortable stay. Front desk was helpful and checked in with us after we got to room to make sure everything was good.

Was not able to take my breakfast to the room. Not the norm.

Great value, good breakfast and good pool area for the money. Only thing is the rooms are smaller than I expected or used to with Comfort Inn.

Breakfast was average.

Good stay TERRIBLE COFFEE. Undrinkable. A trip to Starbucks.

Property was centrally located & easy to find. Front desk staff was helpful upon check in. Building is a little older, but room was very clean & had everything we needed. Check out was just as simple. If in the area, would choose this property again.

The front desk folks might want to know the area better. They were kind wnough to find out where places were.

Clean rooms

Good stay

We only stayed 1 night. The staff was friendly and the beds were super comfy. Bonus..If you like to shop, mall is accross the street. We will stay again the next time we are in Greenville.

Clean property, friendly staff!

Just a simple hotel. No negatives

Tiny room with no carpet. Beds hugged the walls. No room to move around.

Staff was very courteous and helpful. Nice continental breakfast. Cleanliness was good as. Just a little loud at times with people walking by in the hallway