Hyatt Place Greensboro/Downtown

Everything was great

Great service overall

My room was spacious and well appointed. The breakfast was excellent with a nice variety each day. Right in the center of town, so easy access to wherever you need to go. Very friendly staff.

Had a wonderful stay. Will definitely return. Location was perfect. Staff as wonderful. Will definitely return.

Great place! We'll stay here again!!

Location is great. It across the street from the minor league baseball stadium. There are bars and restaurants within walking distance. Room was clean, comfortable, and spacious. There was no microwave in the room. That was a bit of a surprise. The only negative was the hot items on the breakfast. The scrambled eggs and sausage were not good.

N/a

Excellent. Will definitely return.

Great location, rooms can use some freshening up.

First, our room was not ready until 6:00 PM, which was extremely inconvenient and disappointing. After a long day of travel, we expected better communication and hospitality from the staff. To make matters worse, the front desk employees were not friendly or welcoming at all. On the second day of our stay, I called the front desk to request a couple of extra towels and asked if it would be possible to have the room refreshed. The gentleman who answered the phone responded by saying, “this is not that kind of hotel,” which I found very rude and unprofessional. In the end, we never received the towels either. In addition, the shower was not properly cleaned upon our arrival, and the AC unit in the room was extremely loud, making it difficult to relax and sleep comfortably. We are very disappointed because Hyatt has always been our preferred hotel brand, and this experience did not reflect the level of service, cleanliness, and hospitality we have come to expect. I hope management takes this feedback seriously and addresses these issues to ensure future guests are treated with the professionalism and courtesy they deserve.

Will definitely use this hotel again.

Our only complaints are the too soft pillows, not having a microwave in the room, and the smell of bleach upon walking into the room. We knew we would not have the free breakfast as we had to be out at 5:30 a.m. for a skate competition in town so we had packed sausage biscuits to heat. Thankfully we were able to use the one in the lobby but it was inconvenient. It was obvious the rooms were just cleaned as the maid cart was just a few doors down. The bleach smell took your breath away! The smell was horrible and caused coughing but with a little exhaust fan and perfume we made it work! At least we knew the bathroom was clean!

What a fantastic facility! Was immaculately clean, excellent helpful staff and big room. We were unable to enjoy the rooftop pool that overlooks the ballpark and it was wonderful too. The best thing was the breakfast which was the best I've ever seen. Wonderfully surprised at this hotel.

Very clean and quiet place.

Surprised when I checked in to discover that there was a $13 per night parking fee. Excellent breakfast except for dried out scrambled eggs

Everything was perfect but i needed a microwave in my room. Breakfast was plentiful and tasty⭐️

Hotel is clean and in a good location. Their restaurant offers very limited variety of food for dinner; frozen food. The pillows were so soft; my neck was in pain every morning.

No, everything was fine, the fact that your card controlled everything made you feel very secure. Even notice that they had a plan in place for handicapped persons!

Will be staying again! Staff went above and beyond. Rooms were super clean.

Location and room size Staff was extremely professional

Breakfast was ok, but it was very clean

Loved everything about our stay here! The staff was super friendly, and the rooms are top notch! Breakfast was amazing, and secure parking in downtown gave great peace of mind. 10/10 recommend staying here!

Breakfast could be improved

Very clean room and a comfortable bed. Breakfast was also great and we would definitely stay here again.

Great room, friendly staff

Great!

The room was clean & comfortable The breakfast

Room was clean and spacious Breakfast was very disappointing. The food was cold, and we arrived close to the time it opened and most of the food was gone. No one was restocking food or assisting people. When coffee was finally refilled, it was full of coffee grounds.

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Parking was easy I would recommend this property

Clean

Breakfast was disappointing, with fake eggs.

Location is great. Receptionists were professional and nice. Breakfast ladies were nice. Room was clean and spacious. I didn't hear other guests which is a plus. I had food at the restaurant and my 5-year-old could make better fries. It tasted like reheated frozen food and it was burned on top. I heard staff talking about other workers. Staff was loud and they were sitting in the restaurant on their phones while guests were eating and drinking there. Unprofessional. Breakfast was not great, but not the worst.

The staff

Staff was very friendly and helpful. A lot of smiles and polite greetings as we passed the staff. We loved how you needed the room key to activate the elevators and get to your floor it made us feel very safe. It was quiet aside from the construction across the street. Everything was very clean and smelled fresh not like cleaning products.

It was clean, located wonderful and the Staff was top tier!

Great hotel!

Did not use bar or have a pet

Everything was fine. Staff were great. Parking was a little tricky but the premises were very cute. One recommendation would be to update site to reflect that pool is only open on a seasonal basis. Kiddos were looking forward to swimming since it was so warm outside. Overall, I would stay again!

The hotel tried to charge me a second time after already booking and prepaying for the room. Also I was not told that I was going to have to pay $12 additional for parking which they took $50 off my credit card and they still haven't deducted it it's floating in limbo. I was told the day a check out that they weren't going to charge me for parking but they still have my $50 in limbo it's been over two weeks

It would love if they had turkey sausage

I have to park on the street because there no enough parking spots

Everything was great. The bartender (I believe Kendra) was very professional and very nice.

I would definitely recommend this hotel for anyone who is looking for a pleasant stay in Greensboro,

Will go back. The staff was super nice!

Great, loved everything about it Nothing, at all everything was perfect.

I absolutely love the front desk staff! A big shoutout to Amar for the incredible help and outstanding service. I stayed at the hotel for multiple nights and was disappointed that my room was missed by housekeeping on some days, and fresh towels were not provided consistently. In room 201, the bathroom light on the left side of the mirror was out, and there appeared to be a bleach stain on the chair. Considering the hotel’s premium pricing, I believe issues like these should be addressed and corrected promptly to match the expected standard of service.

The room was clean, staff was friendly and the breakfast was great. The king room with a “view” wasn’t really a view. The baseball stadium is across the street but the view provided for us….we wouldn’t have been able to see the game. That wasn’t my purpose for going but felt like we paid for a nice view and it was slightly disappointing.

Location was great. I don't have any complaints.

Very convenient to Tanger Center. Breakfast was great. Room was nice and very clean.

Very Clean Property

N/A

The staff was so friendly and accommodating i really loved the place more with the staff there, very close to the Carolina theater traveled for my daughters competition it was great There was nothing not to like

Everything was nice

This hotel is very clean and the hotel staff was friendly and helpful. It would be a great location if you were going to a minor league baseball game as the stadium is right across the street. The parking lot is very secure and access is well controlled.

We just had a one night stay. The staff was very nice and helpful. The room was clean. We had no issues and would book there again

Breakfast is always good and the desk staff is friendly and professional. The only issue I had was on Thursday of my stay, we were out of the room for most of the day. When we came bac in the late afternoon, around 2pm, the room was still not done but housekeeping came to do our room. I told the lady that we will be out in 30 minutes and she needs to come back. But when we got back after 8pm, the room was not done at all. This was not good. Our room was available to be cleaned for over 8 hours. Very disappointed.

Lovely hotel. Great location. Clean room ans very friendly staff.

Yes, great place to stay for baseball fans! Room was clean and staff was very nice and accommodating.

Very friendly staff. Easy check-in and checkout. Clean rooms. Convenient to anything downtown.

Excellent service. Clean and spacious room

All was great.

I booked this stay through Expedia, and that only made the situation worse. When I reached out for help, neither the hotel nor Expedia was willing to offer a reasonable resolution. Expedia’s customer service was subpar and unhelpful, and getting assistance felt nearly impossible. If something goes wrong with your stay, do not expect meaningful support. This was not a good value, not a pleasant experience, and not what I expect from a Hyatt property. I would not recommend this hotel, and I strongly suggest booking elsewhere—and avoiding Expedia altogether—if you want reliable customer service.

Great Stay!!

Everything was great

Property itself is fantastic. Greensboro is not so great.

This is the perfect hotel for traveling with your pet. The area is walkable and safe. There is also a nice pet relief area right outside the front entrance. There were other pets there and you would never know that they are there. It’s a very quiet and clean hotel.

Great location

The hotel was new and nice. The bed was very comfortable. The staff was very friendly

It was a bit cold due to weather and maintenance adjustments may a difference very nice

Great property!

The room was very comfortable, staff was helpful and breakfast was nice with many selections.

Thermostat was messed up but the front desk personnel got maintenance on the phone and she fixed it while we were out to dinner. Excellent customer service by far.

Room was very clean. The staff was awesome! Everything we needed.

Nice hotel. Centrally located and very convenient.

the staff was wonderful! breakfast was great!

Staff was welcoming and the room was spacious and clean!

Hotel staff called me at 11:30am to tell me that they had a water leak and they had technicians there fixing the problem and that they were not taking any early check-ins which was fine by me. While I was on my way to the hotel at 7pm, I was reading emails and was informed by Expedia at 4:30pm that the hotel wasn't able to honor my reservation. Would have been nice it the hotel called me directly like they did to tell me about the water leak! This was very nerve racking finding out so late in the day that I had no place to stay!!

The staff is very helpful, kind, and professional This is a cheap version of Hyatt and is very much overcharging for the quality. The towels are cheap, the eggs are fake and not much offered in breakfast.

Clean room that smelled great and very comfortable beds. The room was a great size as well.

Great

Great place to stay!

Breakfast is included too.

very nice and accommodating and friendly staff

ty

Better coffee services!!!

The staff was nice and the room was spacious. I wish the cost of the parking was advertised, as i had no idea there would be that additional fee untili was checking in. The parking garage was horrible - could barely fit our van between the post and the next car. Horrible.

Nice, quiet, and clean hotel. Pool is small, clean and can watch ballgame across the street Grasshoppers. Area is very quiet, walkable to restaurants.

The front desk employees working there were wonderful. If there was an issue, they would investigate and handle it. I wish I would have gotten her name.. but she was working so hard and remained so polite the entire time. All of the employees i encountered were so nice. The room was large and very clean. The area was very accommodating for me and my small dog. I felt safe taking my dog out for late night potty break. I really appreciated the dog release area at the front of the location. I will stay at this location from now on. Great service! Don’t think about it… just book here. You won’t regret it.

The parking a bit confusing

Beautiful views and excellent customer service. Also breakfast was delicious. Not just waffles and cereal. They have a full spread with lots of choices.

The 2nd floor pool overlooking the Hopper's baseball field is completely awesome.

The shower was great The room was big. It’s in Downtown Greensboro, but you need a car. The downtown is small and very quiet.

Everything was great except the ac unit was super loud. Thats the only thing i had issues with

Can’t complain

This was a great hotel for what we needed. Spacious and clean. It always smelled clean no matter where we were in the building. The staff was exceptionally kind and helpful. The breakfast ladies kept things clean and always full and coffee hot and were just all around nice. We will definitely stay again if ever in the area.

Perfect location and very well kept hotel

The property was conveniently located near the office that I traveled to for work. The staff was great and the bar area was nice. I will stay here again the next time I visit Greensboro.

Very nice place

Nice view

Not worth the money

The fact that you charge for parking is ridiculous and your breakfast options are of poor quality for a Hyatt property.

I enjoyed my stay at this property. Beds were comfortable, room was clean. I will say that we heard our neighbors TV and I didn’t like the $12 a day for parking. The bartender was nice and made great drinks! The breakfast wasn’t bad either. Overall I would stay here again for sure.

Awesome view and immaculate room. I didn’t know the baseball games were so lit I had a direct view of the game from my room and I was able to explore downtown and walk home safe.

Great place!!

It was awesome despite the fact it was very loud I would assume because it was the 4th of July and a lot of people were there

In downturn

i snore so i tried to sleep on the day bed in the other part of the room and it had a terrible bar that goes across someone lying there on their higher back.. Had a great view of the ballpark

Good breakfast, nicely presented, with many seating options -- outdoors and indoors. Most staff were gracious, thoughtful, and friendly. Have stayed there before and will again. Only negative thing we experienced was on Saturday morning. It did not reoccur on Sunday morning; at least not while I was eating breakfast. On Saturday, a staff member (perhaps head of House Keeping) was seated at a table near the front desk and in the bar/breakfast area with her radio on communicating regularly and loudly with house keeping staff. The front desk staff member also had a radio on as well. House Keepers radioed as each room was ready and clear for check-in. As things were announced on either radio from either end the communication could be heard throughout the main lobby and eating areas. With 2 radios receiving messages, each announcement was multiplied. In addition, the house keeping "manager" was eating at a table that appeared to be one that was supposed to be for guests. All of this was irritating, unprofessional, rude, and just plain noisy.

The bed was very comfortable. My friend paid for our parking and they charged me too! I specifically asked them not to and told them that she was paying. Very frustrating!

The property was well maintained. The staff was very attentive and friendly. The room was clean and the view of the city was nice as well.

Great!

Location to UNCG was wonderful.

I loved that we could see sunset from the pool and the Grasshopper game! it was great! Strolling to dinner downtown was also super convenient..and we found street parking with no issues!

Right across the street from the Greensboro Grasshoppers stadium. Walkable to International Civil Rights Museum (must see!). Desk staff is super friendly. Easy parking, comfy bed, great water pressure and vast breakfast options!

A very good stay.

The hotel was perfect! Clean room clean pool as well. Staff was friendly and helpful. Great parking.

Execellent service across the board!

Everything is perfect

Great hotel and location. Amazing staff. We will be back

The staff was excellent. Very nice young ladies. Handled everything according.

Stayed multiple times. Always friendly staff and clean rooms.

My stay at the Hyatt Place in downtown Greensboro was amazing. The staff was great and they were on top of making sure my stay was comfortable!

Quiet, friendly and helpful staff. Great location.

Stayed here with my husband and 2 young kids. Parking on the property is not free but there were lots of street parking around the hotel which we utilized. House keeping was not great, we had to ask for our room to be cleaned multiple times before it was done. Overall the staff were pleasant and helpful. Would definitely book here again.

This was the first Hyatt we had stayed at in quite a while. The location was great, it was nice having parking as well. The hotel was very nice, the beds were comfortable. The breakfast was MEH at best. It was not very good and it was not just me as many people were throwing theirs away. They definitely need to update that. The pots were so hot I burnt my hand trying to take the lid off. The large bowls of yogurt and fruit should be replaced with individual servings. Not a deal breaker, but definitely worth noting. The staff was very friendly. Also we had the option of checking in early but we did not realize there was a $25 charge until after we did it.

It was a great property, but I did not like that they charged for parking and checking in early. I have not experienced these costs at other Hyatt locations

Hotel appears to be fairly new and was in excellent condition. Downtown location is great as it is across the street from the baseball stadium. You can watch a game from the pool area. The room was spacious and comfortable. Breakfast was good (included some hot items).

Room was clean and roomy

Thermostat was not working. It was close to 90 degrees in my room. Finally, at 230 AM I went downstairs. Thankfully the woman helped me out. But to not address it or just to expect to pay full price for a room that is not fully functional is insane.

Average hotel but new. Downtown Greensboro is absolutely dead, so not much to see / do in area unless an actual baseball game is happening at stadium.

Terrible time checking in. Booked room online for my workers. Check-in person gave my employees a hard time checking in with my credit card that I gave them.

The View of the baseball

Loved everything about this hotel 😍

Beautiful hotel and very clean with a great staff

This was a nice hotel property. It is a short walk to the Tanger Center. The bed was very comfortable and the staff was helpful and friendly.

Was great very nice people

Hotel was average, we had accidentally left my daughter’s baby doll. We called back that night and it took offering a reward to get the doll back, because hotel has no lost and found policy and the doll had been thrown in the compactor. I would expect more from the Hyatt.

I was offered a single. Upon my arrival to the room, it wasn't cleaned. I went back to the front desk and informed them of the condition of the room. Front desk manager immediately began searching for another room. There was a double cancelation on the 5th floor and I was offered the room. Very inconvenience, however staff were professional and came through at the end. Parking was free. Best,

The room was fine. However, the bathroom more specifically the shower curtain was dirty and had multiple stains that looked like mold. In addition, the bathroom obviously had been painted or something and there were three spots were the paint was either peeling off or patched poorly.

Location

Had an issue with no mattress covers feel that is unsanitary but was explained by management that they use mattress pads instead of covers the one on our king size bed was not the correct size but immediately changed and made to our satisfaction

The staff was very helpful.The only problem was the parking it was hard to scan the room key with the speed bump you had to go over the speed bump and stop before you get to the gate

It was a good location and clean hotel. The downfall was having to pay to park.

I can highly recommend this hotel. We stayed two nights and it was spacious, quiet, clean and modern. Perfect for us. And the staff was very friendly.

Nice

I liked that it was a nice hotel and let us check in early

Everything was perfect except the food. Breakfast is ok, but convenient. Late night burger was bad.

Great place to stay and enjoy downtown Greensboro. I felt very safe with security measures limiting elevator access to guests and the staff were very accommodating. We requested extra sheets and they quickly brought them to our room with additional blankets as well.

Great security. Easy parking. Easy access to venue. Extremely courteous staff. Great room

Very close to the Tanger performing arts center and restaurants down town. Great breakfast!

But refrigerator not cooling, phone doesnt work and only rings busy no matter what's pressed, desk light strobes flickering off and on, random stains in front of couch, and no ice on floor as a portion is under construction. Walked down to share with front desk Walked do

Many Thanks to Charlissa,Kerrigan, and Chelsea. All very freindly greeted daily during my stay with warm smiles, and asking "How are you today" anything needed they were there to help. My favorite ginger bread house for contest was Hyatt place,although both were nice.HAPPY HOLIDAYS. Wishing you all the best this joyous season. Karen 12.16.2024

It was amazing

Clean hotel in a great location with convenient parking and walkable to Tanger Center. Great stay.

Loved my stay here would for sure come back in a heartbeat and without hesitation!!!

We were able to check in online. Exceptionally personable check in experience even through we arrived after hours on a holiday. Parking was great. Felt very safe. Room was huge with a nice view and very clean. Great breakfast.

The staff was top-notch - friendly and welcoming. Hotel in good condition but our bathroom had a slow-drain sink and some uneven surfaces. Overlooks Grasshopper Park for minor league ball in season. Great place, would definitely stay again, especially because of the staff.

Friendly, great staff. Very clean room. Perfect location with lots of good restaurants to choose from for evening dinner; all within walking distace. We went to a Tanger Center evening performance -- short walk from the hotel!

Customer service was excellent

How do you call that a bar or a restaurant? No signs to say where or what the Placery was?! Certainly not a dining experience! Staff very inadequate with regard to making cocktails. Breakfast on Friday very sparse - better selection on Saturday

Shared parking with adjacent condo was complex with multiple gates and scanners

The room was okay but needs some attention. From the gross TV remote to the gross shower and slow sink drain, to the mediocre mattress and pillows, I was a bit shocked, given the price per night. The breakfast offerings were good and appreciated. Yet, the scrambled eggs were not from fresh eggs, maybe a powder of some sort.

Parking deck was very congested and my upgraded “city view” was not as impressive as I’d expected.

Clean, safe and on site parking. Conveniently located around shopping centers.

Pretty good

Very nice room! We will be back!

Absolutely amazing time with the view will never forget!! Thank you ! 😊

Great location walkable to restaurants and bars.

Great service, super clean rooms, and will come back.

Staff(s) provided friendly, kindly, nice and professional service,and food is also wonderful, love it.

I loved staying here. The kids especially enjoyed the pool

😊

The hotel served its purpose as we were there for the AAU Junior Olympics. Rooms were clean and staff was attentive. Breakfast in the morning was a plus! Free coffee!

Very comfortable

Very outdated rooms, although i was told the hotel is fairly new. There are not much dining options within the hotel and the "convenience store" is just a very small space next to the reception, not even a store is more like a convenience wall, with limitted supplies.

Five Starz

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Very nice location and area.

Everything was good except shower, was not clean bad mole in seams in shower.

Very close to Tanger center

It was spacious, clean and offered good customer service.