Courtyard by Marriott Greensboro Airport

Ms. Smith (no relation) at front desk was excellent with checking me in. She went above and beyond and I appreciate her. Would definitely stay again. There was still hair on the toilet but luckily I brought my Lysol so I sprayed it down and wiped it off.

This is one of the best hotels I have stayed in for a very long time

Your rep, behind the front desk, was fantastic. Helped me with tv.

Exceptional

Exceptional

We had a great experience. The staff members were extremely friendly. The property was clean.

Friendly staff and clean rooms

Friendly staff and clean rooms

Only room available with double beds was a handicapp room. It didn't have a shower or when asked.. coudn't put a shower curtain on rod. The TV was older model and small.

The overall property was very good. With that being said our room not so much. We had an ant infestation on the bathroom, there was a urine stain on the pull out couch, there were two places on the carpet with crusty stains and the TV remote was filthy.

Would be better if the offered free breakfast or at least free coffee

It did not seem very professional or up to the high standards that the facility warranted.

The staff person was very friendly and professional. The hotel room was excellent.

Exceptional

The window wouldn’t close in our room so we heard the highway all night, the tub had cracks as well, no microwave in the room, coffee machine wasn’t in the best condition, the tv wasn’t updated the coloring was off. The staff was very friendly as well, the lobby was nice, the pool was closed so that was disappointing to my daughter. Good location.

Superb

Exceptional

All was good. Comfortable room. Great location - near airport.

The staff is very professional? Hotel is beautiful and clean. Room was huge.

Exceptional

I really enjoyed that rooms had a balcony. I also loved the pool area,the rooms were nice and clean. I didn't like that I wasn't informed of the 10 parking fee and that breakfast was twenty dollars a person and I was brought out a bill not knowing that breakfast wasnt included with my stay( although the breakfast was pretty good..just not worth twenty dollars). I feel like the price should have been shown.

I didn't like that I wasn't informed of the 10 parking fee and that breakfast was twenty dollars a person and I was brought out a bill not knowing that breakfast wasnt included with my stay( although the breakfast was pretty good..just not worth twenty dollars). I feel like the price should have been shown.

Exceptional

Room was spacious and clean!

expensive but mid to low quality.

Clean room and friendly staff. Highly recommend.

Exceptional

Bartender was amazing

Nice staff No room microwave for the price and no free breakfast

Nice staff No room microwave for the price and no free breakfast

Clean room and helpful staff. They make a good old fashioned also. We enjoyed our stay.

Good

Very clean

The room was very spacious. The bathroom was a nice size with lots of towels. The staff was super friendly and helpful. Close First Horizon stadium, so if you are going to a concert or show great spot. Close to highway and lots of restaurants near by.

Everything Nothing

Everything was phenomenal It was nothing I didn’t like

No complaints

Great!

Really comfortable and clean thanks

Yes

It was clean and comfortable

Stayed there for three nights .No one came to clean the room.

Conveint

Bathroom needs repair. Tv was old and bad colors. Refrigerator didn’t work. Bistro coffee machine was broken two days in a row. Receptionist very friendly and room was clean.

Only thing i didnt like was that it wasnt a microwave in the room.

Lil rust in shower area.

The air conditioning is very noisy in the room. Its hard to sleep.

On Sunday August 31 no kitchen grill. So options were minimal. Everything else with the stay was great!

Great

August in NC. The A/C was not on in the hallways on the upper floors and our room was 75 degrees and super humid on check in. The room reeked of mold/mildew. That's the result of going cheap on a/c in a humid state in August

The property is nice and I like the decor. Overall, it's clean. However, I prefer to have my room cleaned daily and not every other day.

The pool and gym were quite nice

Excellent stay! I can't wait to go back! Very clean room and comfortable bed!

Clean room; bathroom well supplied; bed comfortable.

Nice property

Would go back again!

Front desk was very pleasant and helpful

Great stay

the hotel needs a renovation, -- towel bars falling off wall, paper holder falling off wall. hallways HOT! paint on the floor.

This hotel looks nice but that’s about all. The rooms are small and they had no staff to serve drinks or food. We waited 45 minutes for two drinks.

Good

Great room…looks new; nice couch in 300+ sq ft room.

Stay was very enjoyable

My stay was very comfortable....

Wish there was free coffee in the morning. Simple pleasure.

The staff was amazing! Adrian (front desk) went out of his way to find me the perfect room (quiet and far away from the elevator). Kelly (front desk) was very personable and had excellent customer service skills - she arranged to get me coffee for my room, and late housekeeping services . Then there was Nati (housekeeper), who was very cheerful and cleaned my room spotless. The only negative was the jacuzzi and firepit were out of service when I arrived, but the happy hour was great and I loved the staff. I would definitely stay there again.

Staff was very friendly and welcoming. The room was very neat.

Was passing through on the way from Florida to New York. I had made the reservation in the morning, but didn’t arrive at the hotel until 11pm (traffic was horrible). I’ve stayed at other Courtyard hotels in the past and they have become my go to. Always clean, comfortable, and well appointed. Always a good value for me. Staff is always friendly and efficient.

The rooms were great. Modern and clean.

Staff was nice and property clean and quiet

Broken common facilities to include firepit

It was a good stay

Safe, clean property. Good bed, clean room.

We arrived in the evening and went straight to bed. When we woke up we noticed a huge spot of mold on the wall by the AC unit. We changed rooms and the staff was genuinely concerned but a 3' by 3' patch of mold doesn't grown overnight.

Outstanding place to stay

The room was clean and nice, the only complaint there is how the room is set up. I just think if you moved things around so if you are in bed and want to watch tv you can, but it is set up so you have a closet in front of it. also the bed is so far away from the AC that you can't feel it. The room was beautiful and clean though and I loved that. would have given 5 stars if not for the poor service on Friday morning.

Property was great, only thing not a lot of food options on menu was the down fall. Ans the pool being not reopened other than that had no issue will stay again. The one issue I had was taken care of quickly.

Everything was great at this property. Had a washer and dryer on premise, so that helped. The one down side was the other guests. There were a lot of teens there and they seemed to never sleep, which meant I didn't sleep with the running and slamming of each other doors.

The location of property was great, off HWY 40. The rooms were nice and comfortable, but, smelled of pet urine....

Clean and maintained, nice breakfast options; would definitely stay again if in Greensboro area.

The hotel is very outdated. The pictures on the waiting area are the only part of the property that has been renovated. The property is trash we had to switch during our stay. This is NOT a full Marriott. The room had a smell of cigarette smoke, trash on the floor and no sheets on the bed upon arrival.

The staff was nice and it was fairly clean but the tub in my room wouldn’t drain at all. It was very inconvenient…Also the indoor pool wasn’t open and apparently hasn’t been open all year.

Nice, clean, updated room that was very comfortable. The only drawback is the airliner noise being directly in the path of the runway. But, it is an airport hotel, after all.

Clean and quiet would recommend

Great bar. No in room coffee. Ironing board was horrible. Great Marriott bed, linens and pillow. Decent gym with a good treadmill. Oddly very narrow shower. Good paid breakfast. V. Nice people.

Breakfast options limited to walk up bistro. Long wait when busy

Great

The pool was closed for repairs. No where on Expedia or the hotel site mentioned the pool being closed. I chose the property because of the heated, indoor pool.

The staff was wonderful and the facilities were clean and modern. The gym was well kept and i enjoyed my stay. The only reason i didn't give ot 5 stars is because the pool was unavailable. I wish I had known BEFORE booking. Please make this known at the time of booking so we don't arrive and get disappointed. Thanks.

The property was well-maintained, and the staff was courteous and professional.

Super nice staff when we checked in and out. Rooms were clean and well kept. Ease of arrival and departure were easy.

This hotel is poorly managed. The HVAC in my first room was so loud that I had to ask to be moved. I stayed multiple days but my room wasn’t cleaned eat day and they didn’t bring me an additional washcloths and towels. On the day I checked out, the cleaning lady bangs on my door and woke me up at 8:15am to ask when am I checking out. The day before that the cleaning lady set off the alarm to her cleaning closet, located directly across from my room. The front desk lady just merely brushed off my concerns. I’ll never stay at this courtyard again !!

Hotel was clean comfortable and at a very good price. Just wish they offered free coffee and hot water in the lobby.

The handicapped room was nice. The tiles in the bathroom were not clean. The shower stool was unstable and unsanitary.

Very nice! The best Courtyard I’ve stayed in.

Very convenient, clean and excellent service!

Nice place only reason I came here was for the hot tub. I slept in an airport and my back hurt.

I realize covid protocols ruined the warm cookie give away but i expected that to have ended. It was a signature experience.

Great location. Quiet and clean.

Such a Great Hotel to stay at, we will definitely be back

The hotel was ok, but not great. Check in was easy. The air conditioning must have been off or out on our floor when we got there because the hallway was terribly hot. The room had a slightly unpleasant smell, but at least the air worked. We grabbed a drink at the bar to take to our room when we returned from our event, and the service was really bad. There were 2 or 3 people sitting at the bar, but the bartender was oddly overwhelmed. It took 10+ minutes to get acknowledged. We tried to get a drink again while waiting on an uber. One guy at the bar, same bartender, same situation. She was making food for the patron but never even looked at us or acknowledged us until more than 15 minutes later, as we were walking away. Worst bar experience at a hotel I've ever had. With an the options on the area, I would not stay there again.

Comfortable and convenient...good close-by options for eating.

Fresh air

Location, safety and clean

The room was comfortable but the halls were not cleaned after a mess was dropped. Not the friendliest of check in staff

Power was out for half a day while it was 95 degrees outside. The only option you had for breakfast was a Starbucks café that was way overpriced. The staff was not very professional. I would never ever consider staying at this hotel again and I would never recommend it to anyone

Very nice place. Convenient and very clean!!

I used to love this property. I travel to High Point for business, at minimum, 6 time a year and would stay here. In addition to the rooms are starting to look worn down the customer service has declined. First example: I received a call to my room letting me know they were getting noise complaints on my floor and that we are approaching quiet hours. At that point, I had already been asleep for 2 hours and had an early day the next day. Needless to say, it took me a few hours to fall BACK to sleep. Example 2: On my check out day, housekeeping came into my room at 8:15 to turn the room over. Problem with that was I was still in the room. Both situation were very inconvenient. I really don't think I will be staying there anymore.

Great comfortable room. Great service. We had a minor issue with the bathroom, and maintenance came within the hr and it was fixed.

No microwave

Rooms were less then average clean. Nightstand and other hard services were in very poor condition. Friends room had bathroom light bulbs all burned out but 1.

Easy check in, room was clean and all went as expected.

Check in was a breeze, very nice rooms.

Everything was pleasant.

This was a pretty nice hotel, the room was fine, but the reason that I chose this hotel was because of the indoor pool. There was no notification that there were any problems with the pool. When we arrived, I asked about pool hours and was told that it was closed for renovations. That was very disappointing and I would have selected a different hotel if I knew.

Hotel indoor pool was closed during stay, also hotel showed as offers free breakfast, they do not have free breakfast.

I'm not sure what's happened to Marriott's Courtyard brand, but this hotel was a real disappointment. The seams of the cushion on the sofa were noticeably pulling apart. The sofa itself was nearly impossible to sit on it was SO uncomfortable. There was very little selection in the Bistro. I thought we had made a wrong turn, and we ended up on Ukraine. According to Expedia, where I made my reservation, breakfast was included in the price. When I asked the desk person about this, she just said, "We don't do complementary breakfast. We can't control what Expedia says." REALLY!? A brand like Marriott has not say with Expedia? I find that hard to believe, and if true, Marriott should leave the "fold."

A very quick one night stay. Courtyard made it pleasant.

Hotels will either have both refrigerator and microwave or none at all. Disappointing.

inflexible late checkout policy & your listing indicated free breakfast incorrectly

Mariott's website shows a shuttle - in fact, after waiting a while at GSO, calling central reservations who confirmed yes, they have one and just keep waiting (but didn't check at the local hotel - just read the website to me) - finally, another nearby hotel shuttle driver saw me waiting and told me that in fact, Courtyard no longer has a shuttle. He was nice enough to take me over to the Courtyard where I learned my booked room type was not available, the pool/spa remain closed on Covid excuses, breakfast was not included and quite expensive, and my room would have ample highway noise through the night. No USB ports to charge in the room. Totally not worth the money - many many other adjacent properties to pick from.

Very comfortable stay, very clean. The design of the shower was weird, only one side of the door slides open and it was the side where the toilet was so almost no room to exit. It seemed like the door was put in backwards. The staff were friendly during check-in and check-out.

The hotel booking information listed free breakfast with the room but the next morning I was made aware that the online information was wrong. The reason I stayed at this location was to grab a bite before I left early the next morning. At check in and check out I had to wait for someone to return to the desk as they appeared to be pulling double workloads and had to stop one task to complete another. Overall the staff was friendly and the hotel was clean.

.......

Pool was not open needs to be done ASAP

Our room with 2 queen beds was very large. Can't say enough about the entire staff, so friendly, very helpful & accommodating. We were there for a wedding with numerous family members. It was a great location by the airport. We would stay there again!

Got a room with a balcony. Very nice.

Average. Location good.

We enjoyed the location and easy access to the highway.

The staff was very friendly. The pool hot tub were still closed "due to covid or maintenance"--reason was unclear. Online says the pool/hot tub are open. Literally selected this hotel for pool/hot tub.

There was no hot water. Unable to take a shower. Would like to have been compensated.

Nice area

The room was not what I booked. It was supposed to have a couch in the sitting area. The guy at the front desk said it did and they did not move us. Stay in a lesser value room than paid for. The rest of the stay was good. Staff was friendly

The area seemed safe. There were restaurants in driving distance. Which there has been a continental breakfast, but the bistro in the lobby was pretty good. Loved my room. The beds were sooo call comfortable. I was surprised that I slept through the whole night and got a good night sleep! There were some noisy people staying above me, but the front desk took care of the issue!

Good location; clean room; updated room with couch; helpful staff; cafe where you can purchase breakfast.

My review is based upon the fact that Expedia has on its site that breakfast is included and it is not. I also chose this hotel for the indoor pool and hot tub, but they have not been in operation for quite some time. On Expedia, these two items need to be noted and changed.

Pool out of service should be mentioned and updated on website.

Very clean hotel and very pleasant employees. The items in shower for body wash and shampoo/conditioner were not open and would not open by pump or bottle. Unusable.

The pool and hot tub has t been open since 2019, this was the main reason I chose this property. Also advertised free breakfast— lies!! Have to pay for it Don’t stay where they promote false advertising!!!!

My only con is that it states breakfast included. It was not! They have a bistro which you had to pay out of pocket. The cost was not included with the price of the room. If I had known that I not have stayed at this place. Very nice and updated like new hotel. I only book hotels rhat that include breakfast.

Proximity to airport

The pool was closed indefinitely and we were not notified before our arrival.

Overall my stay was fine. Register at Starbucks was down so had to pay at front desk. Not enough help there just like everywhere else in this day and time.

Very clean and Moderate, staff was very friendly, I would definitely stay there again

I was disappointed overall. This was my first stay at this Marriott property in Greensboro. My room was not as clean as I would expect a Marriott property to be. There was a copious amount of dust in the air duct above the shower and the grout in the shower could use a deep cleaning. There was a huge tear with the cushion foam exposed in the front part of the sofa in the room. I informed the front desk attendant and got a dry apology and told that she would notify someone about it. Which she didn’t during my stay. She didn’t offer a room change either. It was either freezing cold or rather warm in the room. There was no comfortable in-between temperature it seemed. They have mini fridges in the room but you have to go downstairs by the front door to use a microwave. There is no breakfast included in the rate, when all the Hilton’s in the area include hot breakfast in their rates. Overall a 3 out of 5 stars because the bed was comfortable and the shower was nice and hot with good water pressure. I will be staying at Hilton’s moving forward as I feel you get more bang for your buck.