Virginia Crossings Hotel, Tapestry Collection by Hilton

Nice hotel. Room size and cleanliness very good.

Room was clean, elevators need to be overhauled. This property of beautiful and has great potential.

I only had one issue, the toilet tank chain kept coming off.

Not as clean and nice as pictures.

We found this place at the last minute and were so pleasantly surprised! Had an incredible night sleep and a great meal. We will definitely be back!

Cockroach infestation in room. Notified front desk. No response. Emailed hotel management. No response. We understand bugs find their way, but at least an acknowledgment of some kind would have been appreciated

Lovely hotel with a great staff!

Interesting hotel with surprising underground tunnel system!

The property was nice in the main building where we checked in and at the restaurant, but was a little bit run down in the building where we stayed. Our bed seemed smaller than a queen.

The room was clean and had a beautiful view of the property! easy to access and the staff were friendly!

This is a lovely, quiet location, in a residential neighborhood, but close to restaurants and shopping. The property needs some TLC and some updating. It is a patriotic site, with classical architecture and inspiring quotations by our founding fathers. all the staff were very helpful and accommodating. I would certainly stay there again.

The front desk manager, GW, was awesome. Super friendly staff.

It is a worn out resort that was pretty gorgeous probably at one time. Pool seemed not be chlorinated and hot tub had been broken for months if not years. Rooms were ok but one restaurant with less than decent food. I ordered Uber Eats.

Everything was beyond 5 ⭐ staff food and facilities I didn't like that my search was for hotels with hot tubs and I booked for a room with the hot tub but this particular hotel only had one hotel room which was the presidential suite with a hot tub but other than that everything was five star

Exceptional

The bathroom was decent The property inside & out was dilapidated

The grounds were very pretty. The rest of our room was great except for the mold. The bathroom was very spacious. Mold on the caulk in the shower

The staff was super and the breakfast was great. Our room was just right.

Very quiet

This property has a traditional and country club vibe. It sits on 20 acres which would be lovely for a wedding or event. It’s obviously an older property but has been kept well. It was pretty empty when we arrived for an overnight stay and the cars are parked behind the building to the right when you drive up. We did not partake in dinner or breakfast.

staff handled the incident professionally. Lost all power for hours, then fire alarms went off for several hours. Had to go to another hotel to sleep.

staff handled the incident professionally. Lost all power for hours, then fire alarms went off for several hours. Had to go to another hotel to sleep.

Breakfast was great! I wish it was included in the room rate and not extra.

Bad

The room was clean for the most part and the bed was comfortable. The staff at the front desk were simply transactional and not the most pleasant. The facilities lack maintenance. Our room has a hole in the curtain along with stains. The toilet seat was falling off as well.

The room was clean for the most part and the bed was comfortable. The staff at the front desk were simply transactional and not the most pleasant. The facilities lack maintenance. Our room has a hole in the curtain along with stains. The toilet seat was falling off as well.

Superb

Clara at check in was amazing and so sweet, helpful and accommodating! I arrived late with a little one and her help was amazing and got us settled in quick and seamlessly. Big shout out to Clara and will definitely come back here!

Room was clean didn’t eat at hotel

Exceptional

The location is gorgeous, a scenic rolling hill in a quiet neighborhood. While the facility is older, the rooms were clean and the bed was beyond comfortable. We enjoyed room service, which was expedient and professionally delivered. Overall, a very pleasant stay with local coffee, restaurants and access to major roads.

large rooms, super comfy bed and the shower was fantastic extremely large hotel with multiple buildings. it was very confusing with little signage for both buildings, elevator banks, etc. I spent 15 min trying to find my room and then trying to get out to my car again. There should be clearer signage directing people to check in, elevators and lobbys

extremely large hotel with multiple buildings. it was very confusing with little signage for both buildings, elevator banks, etc. I spent 15 min trying to find my room and then trying to get out to my car again. There should be clearer signage directing people to check in, elevators and lobbys

Beds very comfortable. Ice machine broken on our floor. Bathroom floor and wall grout very dirty. Caulking on bath tub dirty and worn.

Beds very comfortable. Ice machine broken on our floor. Bathroom floor and wall grout very dirty. Caulking on bath tub dirty and worn.

Good.

Convenient, comfortable, clean and safe.

Convenient, comfortable, clean and safe.

Wonderful staff great location. Beautiful facility.

Good

Superb

The hotel is in need of an overhaul. The common spaces were very dirty. The elevator moved so slowly I thought it just might stop. The mattress, while not uncomfortable, had two distinct indents from lots of use. The room appeared clean, but I didn’t walk barefoot on the floor. We were happy to leave in the morning and found our way to breakfast elsewhere. The staff I encountered were very helpful and nice. See above

The room appeared clean, but I didn’t walk barefoot on the floor. We were happy to leave in the morning and found our way to breakfast elsewhere. The staff I encountered were very helpful and nice. See above

Exceptional

Good

Nice

Room was clean. I did not take part in any of the amenities breakfast or the breakfast bar. The building and the grounds are not very good shape.

The character The wet spot in the ceiling

The character The wet spot in the ceiling

Lovely location

The female bartender in the tavern was great and the food was good Dated, HVAC in room didn’t work

Exceptional

Dated, HVAC in room didn’t work

Elevator by the back parking lot felt like it might break down at any moment.?

Elevator by the back parking lot felt like it might break down at any moment.

But don’t pay the higher price for breakfast. It’s all the same. They really need to update. The place carpets are very stained and dirty. Coming into the place to register needs a major paint job it’s like they’re just letting it go. They said there’s a pool there but they have no instructions or tell you nothing about where the pool is or nothing. They said you can order room service, but there’s no menus in your room to let you know what they have and how much it cost.

Clean Room, Polite and helpful staff

Location and setting Check in location to room location

Location and setting Check in location to room location

It is a beautiful hotel. AC in our room did not work. Bartender charged me $46 for a Smirnoff and tonic. A $7 drink. He could not figure out how to reverse the charge.

It is a beautiful hotel. AC in our room did not work. Bartender charged me $46 for a Smirnoff and tonic. A $7 drink. He could not figure out how to reverse the charge.

A higher end hotel feel, a bit old school which is fine. Quality beds, rooms, bathroom etc. Very secure and private feeling and location as this is a conference center and the grounds are expansive and amazing. Very slow and older elevators, since there are multiple buildings, the lobby and front desk are not in the guest room building we stayed in. These are not deal breakers at all.

A higher end hotel feel, a bit old school which is fine. Quality beds, rooms, bathroom etc. Very secure and private feeling and location as this is a conference center and the grounds are expansive and amazing. Very slow and older elevators, since there are multiple buildings, the lobby and front desk are not in the guest room building we stayed in. These are not deal breakers at all.

Beautiful venue and a wonderful grounds.

Exceptional

the golf course next store is closed and nothing but weeds and cut down trees. Most staff are very nice.

Rooms were old and run down. Checked I later at night and my room had no bed (just couch). They did move me but not what I wanted to deal with ..

Will be booking again!

Staff was very helpful and accommodating. I will return & hopefully the course will be reopened.

The parking lot was extremely dark and felt slightly unsafe.

Very good

Plenty of shops nearby, beautiful location, room was very comfortable, clean and cool. Only issue i had was coffee maker did not work and the breakfast did not come with the room without an additional charge. Other than that was a great stay.

Hotel looks nice from outside but needs work inside.

Room had multiple issues: sink wouldn’t drain (almost overflowed just washing my face), and the closet smelled like urine. Elevators were extremely slow, and WiFi was unusable—I had to rely on my phone hotspot. Overall, the hotel needs serious improvements in cleanliness, maintenance, and basic guest experience. It’s sad because you can tell at one time, the property was probably gorgeous!

Exceptional

needs to be remolded and upgraded

Breakfast was not included and pricey. Nice large comfortable room in a lovely safe location.

Beautiful grounds and lovely staff!!

The price jumped from one day to the next. The sink was clogged. For the second time in 2 weeks, my favorite entree was unavailable. The shrimp & grits is one of the reasons we always try to stop there. I dont know if we’ll stay there next time.

The staff was very helpful and friendly.

1. Poor experience with staff checking 2. Not recognized as a Hilton Rewards member 3. Room was filthy, with hair all over the floor of the bathroom and in the sink. 4. No replacement of toilet paper, coffee pods not replaced, shampoo dispenser was empty, rug not vacuumed, and given 3 towels for four people. 5. Fire alarm went off at 1 in the morning with no one telling us we could re-enter,no apology, and text as to what happened (was there a fire?) 6. Restaurant was empty at 6 pm and floor was sticky 7. We were overcharged on the food, so check your bill (could be a scam for all travelers) 8. Property is failing apart. Doors leading to the outside missing knobs, gutters hanging door, and light bulbs out. 9. Best part of my families stay was leaving this once nice property.

Nothing

All ok

Clean room, very kind staff. AC and plumbing wet

Property was very welcoming for pets and location was great to anything I needed. Would definitely stay there again.

Room was very clean & staff was very nice

Many restaurants nearby.

Have stayed here numerous times and keep coming back.. its quiet, beds are comfortable and the restaurant and bar on the grounds is very convenient after traveling several hours.

The atmosphere was wonderful. The property was beautiful and the room was clean and quiet. N/a

Beautiful I will visit again

Every aspect of our stay was excellent!

Clean room

Staff was attentive, accommodating and friendly. The cleanliness and functionality were terrible.

Staff was attentive, accommodating and friendly. The cleanliness and functionality were terrible.

Cool layout, plenty of parking available, Love the three building layout, Brick buildings were beautiful. G at the front desk was very nice and they allowed me to check in 2 hours early. Showers were a bit grimey and the keurig was layered in dust :-(

What a great find. We had a great stay and really enjoyed not only the room but the dining and the bar. No complaints.

We arrived late and while taking a shower I realized there was no soap in the body wash container. Quite disappointed, when brought it to the management attention in the morning there was barely any reaction. Not what anyone would expect from Hilton tapestry collection

We arrived late and while taking a shower I realized there was no soap in the body wash container. Quite disappointed, when brought it to the management attention in the morning there was barely any reaction. Not what anyone would expect from Hilton tapestry collection

Everything. Stay here frequently. Nothing. Perfect location. It’s clean and has a nice bar and restaurant.

Room was pretty clean.

Room was pretty clean.

Room spotless - great courtesy all around

Room spotless - great courtesy all around

We are frequent customers. We love this hotel. I wouldn’t stay anyplace else in the area. Nothing

The property was very cool! We stayed in the middle of clean up still occurring from the recent winter storm so the parking lot was a bit tricky with the ice. The staff was very nice when an issue came up with our room. They were prompt in moving us. The room was a bit dated with the cabinet that hides the fridge being broken and unable to close all the way. Also pretty positive there was the beginnings of mold on the ceiling in the bathroom.

The property was very cool! We stayed in the middle of clean up still occurring from the recent winter storm so the parking lot was a bit tricky with the ice. The staff was very nice when an issue came up with our room. They were prompt in moving us. The room was a bit dated with the cabinet that hides the fridge being broken and unable to close all the way. Also pretty positive there was the beginnings of mold on the ceiling in the bathroom.

I loved the historic architecture of this property. The staff was also amazing and very accommodating. I loved everything about the property.

I liked that I was able to pick my room prior to arriving at the hotel. We have been staying at the Tapestry for years - it’s our stop over to and from NY/SC. We’ve seen a decline in the upkeep of the hotel; issues like peeling paint, stained carpets, mildew smell. One of the rooms we stayed in did not have a headboard and the outlet on the night stand didn’t work. Both rooms on our recent stay had an oversized refrigerator that caused the cabinet to stay open. We overlooked these issues because the rooms are clean, comfortable beds and perfect location.

Fantastic experience. I suggest that the Elevator to the guest rooms are fixed as it made me feel unsafe.

Fantastic experience. I suggest that the Elevator to the guest rooms are fixed as it made me feel unsafe.

Very clean nice facilities Breakfast was good but pricey 21$ per person While hotel was hot in most common areas

Clean room | Staff | Breakfast | Bar

Clean room | Staff | Breakfast | Bar

Very clean and comfortable Nothing

Clean, easy to navigate, free parking

Clean, easy to navigate, free parking

Wonderful room, beautiful location and clean room

Wonderful room, beautiful location and clean room

Showers were gorgeous and bed soft. Clean room, and incredible service. TVs were not smart tvs as advertised and our mini fridge cabinet door was broken making drawer access a bit of a hassle. Elevators are sketchy, we were stuck in Monroe building for a couple minutes and then elevator shuttered and finally opened the doors to let us out.

Showers were gorgeous and bed soft. Clean room, and incredible service. TVs were not smart tvs as advertised and our mini fridge cabinet door was broken making drawer access a bit of a hassle. Elevators are sketchy, we were stuck in Monroe building for a couple minutes and then elevator shuttered and finally opened the doors to let us out.

Room was great, staff were excellent

Room was great, staff were excellent

Room clean breakfast good

Room clean breakfast good

The calm relaxed atmosphere

The calm relaxed atmosphere

I love the Hotel it was beautiful, just a little off when it came to checking in, you have to check into one building, then drive around back to another building. The one thing I didn't care for there was no lobby in that building, no ice or vending machines nothing. I have to say the rooms were amazing, large, comfortable and clean. Would I stay there again, yes after knowing what I need to bring because of no vending machine. We just wanted to buy water. Although, they did give you one free. Breakfast was a bit costly; we passed on that. The property is beautiful, but really dark at night.

I love the Hotel it was beautiful, just a little off when it came to checking in, you have to check into one building, then drive around back to another building. The one thing I didn't care for there was no lobby in that building, no ice or vending machines nothing. I have to say the rooms were amazing, large, comfortable and clean. Would I stay there again, yes after knowing what I need to bring because of no vending machine. We just wanted to buy water. Although, they did give you one free. Breakfast was a bit costly; we passed on that. The property is beautiful, but really dark at night.

Excellent

Excellent

Wonderful

Wonderful

Beautiful country hotel! Room is comfortable and quiet. Very clean.

Beautiful country hotel! Room is comfortable and quiet. Very clean.

We checked in late in the evening and the front desk staff was present and very helpful. Clean, quiet and beautiful property. Looking forward to revisiting soon!

We checked in late in the evening and the front desk staff was present and very helpful. Clean, quiet and beautiful property. Looking forward to revisiting soon!

The breakfast buffet looked great, and the dining room was very attractive - although I did not eat there due to a commitment to meet family members for breakfast in Glen Allen.

The breakfast buffet looked great, and the dining room was very attractive - although I did not eat there due to a commitment to meet family members for breakfast in Glen Allen.

Was very good. Rustic. Rooms were clean. Staff very helpful. For first timers, might be confusing to find t registration building. When you enter, come all the way in the back. You will see three buildings. The middle one is the registration building

Was very good. Rustic. Rooms were clean. Staff very helpful. For first timers, might be confusing to find t registration building. When you enter, come all the way in the back. You will see three buildings. The middle one is the registration building

Clean, quiet, safe - everything is easy! Beautiful setting

Clean, quiet, safe - everything is easy! Beautiful setting

Large clean comfortable quiet rooms

Large clean comfortable quiet rooms

Good staff. Clean and spacious room.

Good staff. Clean and spacious room.

All good

All good

We arrived at night so the check-in was a little confusing because we needed to go to a separate building which was not noted in the reservation. And the hotel does not have Hilton or Tapestry signage. And the entrance is also not well marked and located at the back of the building. I'm sure it would have been easier in daylight!!

We arrived at night so the check-in was a little confusing because we needed to go to a separate building which was not noted in the reservation. And the hotel does not have Hilton or Tapestry signage. And the entrance is also not well marked and located at the back of the building. I'm sure it would have been easier in daylight!!

The hotel is okay, it's a bit dated. The tub had definitely some black yuck around the caulking. The staff doors were propped open that didn't really make me feel safe.

The hotel is okay, it's a bit dated. The tub had definitely some black yuck around the caulking. The staff doors were propped open that didn't really make me feel safe.

The place could use some updating but yhe scenery is nice and the ladies that do the breakfast buffet are superb!!

The place could use some updating but yhe scenery is nice and the ladies that do the breakfast buffet are superb!!

Nice location. Room was spacious and comfortable.

Nice location. Room was spacious and comfortable.

Absolutely no negatives...

Absolutely no negatives...

My fiancé and I booked this trip months ago and drove over an hour to celebrate our anniversary and we booked specifically to recreate our first time staying at the hotel and the Tavern was closed which was the main reason we booked and it was closed!! No credit, no apology, no offer of free breakfast, nothing! We spent over $200 for this experience. Then we discovered blood on our sheets and when we tried to call down to the front desk there was no answer. We paid too much money for this experience and will be asking for our money back!!

My fiancé and I booked this trip months ago and drove over an hour to celebrate our anniversary and we booked specifically to recreate our first time staying at the hotel and the Tavern was closed which was the main reason we booked and it was closed!! No credit, no apology, no offer of free breakfast, nothing! We spent over $200 for this experience. Then we discovered blood on our sheets and when we tried to call down to the front desk there was no answer. We paid too much money for this experience and will be asking for our money back!!

The room was amazing. The continental breakfast was delicious and the staff was exceptionally friendly l. Will definitely reurn.

The room was amazing. The continental breakfast was delicious and the staff was exceptionally friendly l. Will definitely reurn.

Attitude of desk and services

Attitude of desk and services

Accommodations are very old. Mold in the shower.

Accommodations are very old. Mold in the shower.

This place is beautiful, quiet, clean and spacious. We enjoyed our stay!

This place is beautiful, quiet, clean and spacious. We enjoyed our stay!

All was nice. I would have appreciated more information before my visit about there being separate buildings to walk to. Elevators were quite slow.

All was nice. I would have appreciated more information before my visit about there being separate buildings to walk to. Elevators were quite slow.

The conference facility, restaurants and staff warrant a 5 Star review, but my room at the Monroe Guest deserves only 3 Stars. The room was clean and comfortable, but many of the electrical outlets did not work. The sink in the bathroom backed up and would not drain. The iron was broken and I had to request a new one. The carpets in the hallways were worn and stained. It wasn’t what I’ve come to expect from the Hilton Brand.

The conference facility, restaurants and staff warrant a 5 Star review, but my room at the Monroe Guest deserves only 3 Stars. The room was clean and comfortable, but many of the electrical outlets did not work. The sink in the bathroom backed up and would not drain. The iron was broken and I had to request a new one. The carpets in the hallways were worn and stained. It wasn’t what I’ve come to expect from the Hilton Brand.

Room was perdect, the only minor detail was that the registration office is in another building and elevator is very old.

Room was perdect, the only minor detail was that the registration office is in another building and elevator is very old.

Courteous staff

Courteous staff

Room was fine, door on the fridge cabinet was broken though.

Room was fine, door on the fridge cabinet was broken though.

Staff lacked support. I checked in after having had surgery to get a couple days of peace. I selected an accessible room to make it easier to bath. I called to see about getting my room switched due to the shower flooding the whole bathroom when in use. Also I had to chase down two bugs in the bathroom while in pain. The guy seemed concerned but never sent anyone to my room. Not the experience I expected or thought I had paid for. I will not be staying here ever again!

Staff lacked support. I checked in after having had surgery to get a couple days of peace. I selected an accessible room to make it easier to bath. I called to see about getting my room switched due to the shower flooding the whole bathroom when in use. Also I had to chase down two bugs in the bathroom while in pain. The guy seemed concerned but never sent anyone to my room. Not the experience I expected or thought I had paid for. I will not be staying here ever again!

Yes

Yes

Great service

Great service

We like how quiet and clean the hotel is

We like how quiet and clean the hotel is

The best

The best

Located on a beautiful property with historic buildings. Unfortunately the rooms are quite dated and unclean. Poor lighting in the units with lightbulbs missing. Dated appliances

Located on a beautiful property with historic buildings. Unfortunately the rooms are quite dated and unclean. Poor lighting in the units with lightbulbs missing. Dated appliances

Ice machine broken, and mold on bathroom ceiling. Staff was great!

Ice machine broken, and mold on bathroom ceiling. Staff was great!

The bar and grill at this hotel is excellent. We love the food and the service.

The bar and grill at this hotel is excellent. We love the food and the service.

I was pleasantly surprised by my spacious room and swift check-in experience. The grounds are lovely and the price was right.

I was pleasantly surprised by my spacious room and swift check-in experience. The grounds are lovely and the price was right.

Loved the stay. Room was clean and the bed was comfortable. G at the front was friendly and welcoming.

Loved the stay. Room was clean and the bed was comfortable. G at the front was friendly and welcoming.

This was our first time staying here and we would highly recommend it! The rooms were clean, comfortable and quiet. The staff were friendly, especially at the Tavern restaurant thats on site.The food, drinks and service was excellent.

This was our first time staying here and we would highly recommend it! The rooms were clean, comfortable and quiet. The staff were friendly, especially at the Tavern restaurant thats on site.The food, drinks and service was excellent.

would be nice

would be nice

The grounds were absolutely beautiful. Front desk staff was very friendly and helpful. The room was clean, and comfortable

The grounds were absolutely beautiful. Front desk staff was very friendly and helpful. The room was clean, and comfortable

Great stay

Great stay

Everything about my stay was 5 stars. Room was nice and clean, staff was very kind, and I felt very safe. The property is stunning! I would definitely stay here again.

Everything about my stay was 5 stars. Room was nice and clean, staff was very kind, and I felt very safe. The property is stunning! I would definitely stay here again.

Great staff, beautiful grounds, awesome running trail!

Great staff, beautiful grounds, awesome running trail!

The food at the Tavern was amazing!

The food at the Tavern was amazing!

We've recently become "snowbirds" between Maine and SC, and we found this gem in Virginia. We stayed here on the way way to Maine and again on the trip back to SC. It's a beautiful property. Clean, safe and pet friendly at a great price. The grounds are beautiful and serene. The rooms are large and comfortable. The staff are gracious and welcoming. We plan on coming back each time we make the trip.

We've recently become "snowbirds" between Maine and SC, and we found this gem in Virginia. We stayed here on the way way to Maine and again on the trip back to SC. It's a beautiful property. Clean, safe and pet friendly at a great price. The grounds are beautiful and serene. The rooms are large and comfortable. The staff are gracious and welcoming. We plan on coming back each time we make the trip.

Very hospitable staff that speaks highly of hotel standards especially GW from front desk and Selene of the Glen

Very hospitable staff that speaks highly of hotel standards especially GW from front desk and Selene of the Glen

Amazing property, love visiting the Virginia Crossings Hilton. It’s peaceful, restful and atmosphere is perfect for families and pets.

Amazing property, love visiting the Virginia Crossings Hilton. It’s peaceful, restful and atmosphere is perfect for families and pets.

was clean spacious and the room service was fast and delicious

was clean spacious and the room service was fast and delicious

Broken light switch Broken receptacle plate Needs some wall repair and paint Clean all the old cob webs off the windows John

Broken light switch Broken receptacle plate Needs some wall repair and paint Clean all the old cob webs off the windows John

Impressive

Impressive

It is a very beautiful peaceful property!

It is a very beautiful peaceful property!

We had a nice quiet stay. However, the property was a little bit tired, and the restaurants in need of some help, as is the food.

We had a nice quiet stay. However, the property was a little bit tired, and the restaurants in need of some help, as is the food.

Room was beautiful Bed was super comfortable

Room was beautiful Bed was super comfortable

All good

All good

No free wifi unless you signed up for some membership

No free wifi unless you signed up for some membership

Electrical needs lots of work. Many outlets loose and not working. Plumbing needs work. Rooms need updating. Pool needs to be resurfacing. Hot tub needs to be drained and cleaned. It was green. Walls in the tunnel to the pool were crumbling, and moldy. The gutter system on the outside of the building was falling off. The grounds were beautiful. We were charged way to much for the condition of the hotel!

Electrical needs lots of work. Many outlets loose and not working. Plumbing needs work. Rooms need updating. Pool needs to be resurfacing. Hot tub needs to be drained and cleaned. It was green. Walls in the tunnel to the pool were crumbling, and moldy. The gutter system on the outside of the building was falling off. The grounds were beautiful. We were charged way to much for the condition of the hotel!

This was a very comfortable and beautiful hotel. The service was great, the grounds were superb too. This would be an excellent wedding venue!

This was a very comfortable and beautiful hotel. The service was great, the grounds were superb too. This would be an excellent wedding venue!

Beautiful hotel with excellent customer service. Destiny, at the front desk, was polite and informative!

Beautiful hotel with excellent customer service. Destiny, at the front desk, was polite and informative!

Everything was wonderful, but the pool needed some work

Early August. The pool was so bad they closed it. I would’ve stayed somewhere else if I knew.

very slow elevator, smelly hallways, and old beds

beautiful property

Property was beautiful

I booked 2 rooms. One I requested an accessible room with grab bars. I didn’t realize I needed to be specific, ie grab bars in bathtub or walk in shower and bars by toilet and elevated toilet. My note was acknowledged. It it was not clear to me until check in and seeing the room and then calling it was for hearing. I do not understand why whoever replied did not ask. My other room was near a machine of some sort that made noise all night. I would not recommend anything in Monroe near the low 100’s. I’ve stayed here before and had no issue. The room itself was comfortable otherwise but the accessibility challenging room was a challenge for an aging relative.

The layout was confusing. The only parking to our building was out back and you entered through a service door and then took an elevator that you prayed was going to make it to your floor. The pool area needs to be renovated, pool tiles are missing throughout the pool, the spa was not working. I have no idea how AAA gives this hotel a prestige 3 diamond rating, I would give it .5 diamond. The buildings lack maintenance. The overall experience was lacking. The rooms are adequate in comparison to other hotels and there was nothing really great about our stay. The main building is really cool, and some of the grounds are really well kept, but it is not likely a place we would stay again.

Wonderful hotel. Incredibly friendly and supportive staff. Comfortable and clean room. Fantastic shower.

OMG The estate is huge and hidden. Beautiful and quiet area. Amazing property.

Room was clean but elevators were very old and unappealing. The pool and hot tub were not working. The bar/restaurant on site was nice. The property had an old creepy vibe.

Have stayed at the Virginia Crossings many times and I love this hotel - spotless, quiet, outstanding staff! only issue this stay - have eaten in the Tavern many times and it is usually fantastic - this time a lot of menu items weren't available (maybe because a Monday??) and it wasn't as good as usual

Historic charm with well kept grounds. Delicious dining options and amazing staff

Our stay was ok. The property was having electrical issues and had a huge generator out back. The hallways and elevator were warm, stuffy, and had a faint musty odor. The room was clean but a stuffy degrees when we arrived. The room did cool down after a few hours but we were hot as it was 95 degrees outside and coming from Kings Dominion.

Beautiful grounds for walking and being one with nature. However, the rooms are getting old and could do with a refresh.

Fantastic stay♥️♥️♥️

The AC wasn’t working when we at

This has been such a wonderful and relaxing day ♥️♥️♥️♥️

Very nice place. One set of elevators was out of service which was a little inconvenient. We stayed one night and when we arrived the bar was only open for food. The crab dip and Naan bread was very good! Room was spacious and comfortable. Staff was friendly.

Pool closed for maintenance

We had a wonderful start!

Okay hotel, beautiful setting just not up to the standard I expect for a tapestry collection Hilton. The bathroom remodel was mid and the beds weren’t the most comfortable

This property needs some serious TLC. This place was so beautiful the last time I was there, 5-6 years ago. It looks like no one has really put any money into it since then, and the place is dirty.

Peaceful, conveniently located to other attractions.

Nice place to stop .Good food beautiful scenery

The setting of the hotel is bucolic. The grounds are well kept. The hotel interior rooms and public sreas have not been well maintained. Hallway carpets are stained and filthy. The grout in the bathroom shower are is stained and has not been cleaned in months. The ground floor elevator was out of order for an extended period. Overall the interior of the hotel requires major updates and a through cleaning.

Noticed that some renovation is in order.

Need an car or an Uber budget if planning to spend time in downtown Richmond

Nicrowave in the room which we are a

The room itself was neat, clean and comfortable. The property is showing signs of wear. The railings leading to the dining and reception were very rusted out, the elevator carpeting is stained and dirty and needed vacuuming, and the main elevator of the back parking lot has not been working for months so you need to walk all the way around the building to get to a working elevator.

Great overnight stay in Virginia on our way up to Boston. Staff were wonderful. Clean and safe with ample space to walk our dog. We'll be back!

The room was nice. Bedding comfortable and bathroom well stocked though the hair conditioner vessel needed a refill. The curtains didn’t work properly but overall very good

Victoria Crossing is a beautiful resort-like hotel with so many amenities, on-premise restaurant and bar, and beautiful architecture. The stay was exactly what we needed; quiet, relaxing, and family-friendly. I hope to be able to return again in the future. Our stay was only 3 days but I could’ve stayed much longer.

Property was beautiful, needs a little updating.

Not very clean and seemed pretty worn down. Booked because of the pool since we have kids. Though it was after Memorial Day, it wasn't open. Finally opened on our last day, but hot tub remained closed.

Ten year anniversary. We broke down and were unable to make the reservation. No portion of a refund was granted. Not the hotels issue, and I understand that, but even some portion of a refund would have been kind.

We thought the grounds was beautiful and the outside was elegant. Once you go inside (which was in the back), the lock had tape placed over it to keep it unlocked even though it said to use a fob. We have 2 young children. One found a hair tie with someone's hair on it under the bed, the other found tissue behind the chair. The chair was stained (white stains), the curtains were ripped and had coffee drip stains down them. The shower curtains were also ripped and stained. The furnited was a mismatch of typical hilton furniture and really old 70-80s... it was weird. Upon checking in we were told the AC unit was going to be worked on... which is ok I know things happen, the overall cleanliness or lack thereof and not wanting our kids crawling on the floor or touching anything made ua check out the next morning. Its a shame I had such high hopes, ESPECIALLY with it being a hilton property.

Property was beautiful.

The front desk receptionist canceled my room. I showed up after a long day of basebal

Our air conditioner did not work. Maintenance came three times to try to fix it, didn't work. They moved our room. In that room, the A/C worked for the first night and that one broke for the second night. Many people at our event also had non-functioning A/C units. Our original room had the safe non-functioning and could not be fixed. Staff was nice, but they could not fix the A/C units. Room was nice and clean, but no A/C and it gets to 80 degrees in the room is a deal-breaker.

Beautiful property!

The carpet was old smelly.

Lovely location but starting to show signs of maintenance neglect. Things like stains on the hallway carpet, outside trim needing paint, a broken window in an entry foyer, weeds in the flowerbeds, elevator in operable. I had several reasons to visit the front desk and never left feeling valued. Efficient, but no warmth from the personnel.

Good

Overall, it was a nice stay. The common areas are very nice. The breakfast, was great. The chicken wings at the Tavern were excellent. On another note, the room was dated. The air conditioning was not working at full capacity and the toilet ran all night. Hopefully, the rooms will be updated. I’m sure, it was once a beautiful place!

I’ve stayed at this hotel for the last 5 years, a few times a year. It’s gone downhill. The staff are all friendly, but the property just isn’t being maintained. Stained hallway and room carpets, rattling AC unit in my room, an elevator out of service so long they’ve put framed detour signs on the wall. The golf course next door is defunct and over growing with weeds. The window blinds were broken. The sheets were very clean but had small holes. The bed was comfortable enough, but that’s about all I can say positive. With many newer hotels nearby I’ll stay elsewhere on my next visit.

And now no golf course

Nice and tucked off in quiet area

Hdjejd

This hotel served its purpose for a one night stay. A little off the beaten path from hwys, but worth it for the quiet. Restaurant onsite was ok but convenient. Breakfast buffet was not included in cost of stay and started after we already left.

Unique hotel with a colonial setting. Nice rooms and beautiful scenery. The hotel is showing a bit of age, mostly in the halls and exterior, but the rooms are very nice.

Beautiful property

Very clean and professional

Staff nice

This is a lovely hotel in all respects -- the grounds are elegant and perfect for a walk (with our dog, or without). The bar/restaurant is perfect for a casual, enjoyable meal, including outdoor seating. Rooms are large and very well-appointed, in excellent condition. Staff were consistently friendly and helpful. We'd look for an opportunity to stay there again!

Pictures tell a different story. More aged than online pictures show but clean and comfortable enough. Shower was great! If someone were to walk through and fix things, it would make a huge difference.

Probably a lovely hotel at one time but needs some updating and cleaning. I love that the hotel allows pets to stay but our room smelled like cat urine. Soft bed. Needed a warm blanket.

I would not stay there again

Faucet in bathroom was broken. Room was Heat didnt work right away. Body wash bottle in the shower was completelh empty.

Very nice property- Very small rooms

The property is little old but the environment around is super nice like a park

This is a place with old fashioned charm. It’s quiet even though it’s by I95. The room is cosy. The setting is just beautiful. We also liked the breakfast. Our only issue was that it’s not easy to find the place at night, and after we got in the property (it’s huge), we struggled to find the place to check in. Better illumination would be helpful.

It was a great spot to get to the airport beautiful place and loved the convenience of having a restaurant and bar area

Nice clean property, safe and quiet place to stay

The restaurant staff were great - friendly, attentive and efficient. They made our family feel welcome. The cleanliness of the rooms was great, but the facility maintenance needs work: bathroom sink was completely clogged; back door to the building doesn't have a handle or secure access, the fertilizing of flower beds stunk up the hall during our whole stay. The hotel was expensive for what it offered - breakfast was not included despite the high rate.

This place is not what it appears to be. The multiple buildings have no visible signage and the only sign for the registration building is only visible from one side, so I had to walk through ball rooms, the kitchen, the prep area, etc. , just to find someone to ask. They gave me terrible directions so I ended up making the same trek (I am a senior citizen so this was quite inconvenient). When I was directed to a different building, I finally found the registration area it was about 80 degrees. Then had to retrace my steps to move to another building. The temp in the room was set to 75 degrees. The "bar" and restaurant are in a different building so it was more walking. The food prices are ridiculous ($16 for grilled cheese and $52 for 2 normal breakasts) There is nothing to do nearby. It might make a nice venue for a wedding but for a 2 night stay, you spend more time trying to find out where you're going. Also, the elevator is out order so after walking all the way from parking, you have to walk down a long way just to climb the stairs only to find your room is as far away as it can be. I am a Hilton member and this property is definitely not up to the standards expected. Highly disappointed and will not return.

The room smelled like humidity... I didn't complain because I was to exhausted..

The primary elevator with access to the parking lot has been broken the last two times I have stayed here. seems like it has been under repair for an excessive period of time.

Decent stay

Property was a little on the older side but well maintained. Nice to have restaurants available on property because restaurants outside of resort were not accessible by walking. Staff was all very friendly. towels could use an upgrade. Overall enjoyed our 1 night.

Nice room

Nice place

Pretty hotel. Nice rooms. Great service. Will come back. Guests should note that you sleep in one building and walk to another building to eat. They let me drive my elderly father so he didn’t have to walk.

Nice venue. Long walk to elevator and room. Spacious room. Didn’t like that everything is in separate buildings.

The front desk employees are really friendly. And they told me they gave me an upgrade on check-in. I’m always grateful for those. The room did look like what I had booked, but maybe slightly larger. Overall, it was a good stay. I just had to find a way to pad the center of the bed (from side to side) to support the hips while sleeping, so that I was discomfort-free throughout the night. The beds aren’t hard. I don’t think that it has a thick topper on it. Rm 555. Overall, I was tucked away in a quiet place to rest during the long trip.

I had a really amazing stay, and I'm looking forward to my next stay here when I'm in the area.

This hotel has seen better days. Sub par cleanliness. Very strange set up with multiple buildings. Didn’t feel comfortable as a solo traveling female.

Very nice digs

Great time kids enjoyed

Large property in stunning rural/golf setting. Lots of character. Great for furry friends. Would stay again.

Beautiful property with courteous staff who went out of their way to make me feel welcome.

Gorgeous scenery and grounds. The staff here are amazing. The rooms? Great. But one thing is going to keep bringing down my rating: the broken elevators. Yes - there IS one working elevator, but for a busy weekend (at a conference center?) makes life inconvenient. Last year at the big conference, long lines for getting luggage up - or huffing and puffing at the stairs. This year? STILL not fixed. Come on - it can't be that hard. With another big conference coming up, and several for other groups, they need to know - and the hotel needs to do better. This isn't the Hilton way.

Great