SpringHill Suites by Marriott Richmond North/Glen Allen

We booked a Handicapped room. It wasn't very well set up for a handicapped person in a wheelchair. As were most of the hotel rooms on this trip, this room was for a person whose 'handicap' was, perhaps, that s/he had to use a cane. Compare that to an amputee in a wheelchair. I asked when making the reservation that the ottoman be moved; it wasn't and it caused a problem. Getting the wheelchair between the bed and the TV table was another problem. It seems that what hotels think solves handicap issues is a bunch of grab bars, all positioned horizontally. Vertical bars help people stand up from the toilet or shower seat - if there is one. So....staying in that room was difficult and annoying. Being handicapped has many definitions, from using just a cane to being an amputee in a wheelchair to being blind, not having one hand or the other, etc. I think hotels can do MUCH better to accommodate handicapped people if they only c a r e d .

The room and the facilities Breakfast are not so good,

All except there breakfast. The food is lame they cooked to much pork. None

Sleeping arrangement Room was small

.

First room we were assigned was filthy (not vacuumed, sticky substances on both night tables, etc). Second room had a moldy and dirty washcloth hanging in the bathroom. We were there for 3 nights for a tournament. Trash was never emptied, never received fresh towels, nothing. Price was far too much for this type of service. Best thing about the hotel is its proximity to restaurants and Henrico Sports and Event Center.

The pool area and patio area was not cleaned while we were there. Both areas needed to be swept badly . The pool area had stuff laying around that was there on first night and still there on our last night when we went to use pool. Had to ask for towels both times we used the pool

Rooms where clean The pool area and patio area was not cleaned while we were there. Both areas needed to be swept badly . The pool area had stuff laying around that was there on first night and still there on our last night when we went to use pool. Had to ask for towels both times we used the pool

Very good

Very good

Checked in at 11pm and was placed in the wrong room which they did switch me into another room that same night only to find that the room had dead bugs around the bathroom mirror which I did take pictures of. Thus I originally booked that same night. When my son

Friendly staff clean rooms

Pleasant

Breakfast was horrible. The dogs in our room was the uncomfortable sofa I have ever had to sit on. Time to do some upgrading Marriott!

The pool area was not clean

The pool area was not clean

Upon checking in our room’s toilet wouldn’t flush properly, it was not fixed that night. Also the TV was not connected and the fridge was not cold. Went back to the front desk and the friendly staff arranged a room trade. The new room had the issues corrected (except the fridge temp) but the shower doors wouldn’t stay shut, requiring one person to stand outside and hold the door shut while the other person showered. Not worth the price we paid for the hotel with the inattention to the maintenance matters (was told maintenance did not work on the weekends???). Also housekeeping only replaced the towels, did not touch the bed at all and the was only once during our five night stay. Will look for a different place on our next stop.

W

Exceptional

Staff very friendly

Big room. Lots of space. Very clean and modern. I could have sworn I booked a room with a king size bed but the night manager assured me that it was booked for two queens.

Difficult to get extra blankets, needs a bit of a face-lift, lack of trash cans in the room.

Quiet, close to freeway, clean, sleep couch was comfy Difficult to get extra blankets, needs a bit of a face-lift, lack of trash cans in the room.

Big room. Lots of space. Very clean and modern. I could have sworn I booked a room with a king size bed but the night manager assured me that it was booked for two queens.

Exceptional

The rooms were clean and fresh. Lots of parking available on property. The elevator was quite noisy when doors opened and closed. No alarm clock or clock in room. There were ants walking around on the table we sat at for breakfast.

No complaints

I like everything. Clean room. Friendly staff , breakfast good, quiet place, gym and swimming pool.

Superb

This was the second time I stayed here this year while visiting my daughter. The staff has always been super friendly, the room clean, the breakfast always had a few warm items and was included in the room price so who can complain! Con’s, the room air conditioning blew very hard and cold at times, and it took a couple of times to tap my key to get into my room, but that could have been user error. Overall I enjoy staying here, which is why I chose to stay here once again.

Bad

Good location, roomy, and comfortable There was a security flood light directly outside the window (we were on the first floor), that made it impossible to really make the room dark , even with the curtains closed.

Good location, roomy, and comfortable There was a security flood light directly outside the window (we were on the first floor), that made it impossible to really make the room dark , even with the curtains closed.

Clean room, quiet, friendly staff, and safe hotel parking.

Clean, great location off 95, friendly staff, free quick breakfast and coffee in the morning. Can always trust when you book a Marriott!

Clean, great location off 95, friendly staff, free quick breakfast and coffee in the morning. Can always trust when you book a Marriott!

It was fine, the staff was courteous. The rooms were just ok with lots lacking in comfort - sinks were clogged, shower made a weird squealing noise and beds/bedding were ok. Nothing terrible at all, just overall a mid grade hotel. The staff was quick to change our room when we discovered the pull out mattress was missing , despite being a very busy check in night. The lady in charge of breakfast was a delight though.

It was an awesome stay

Stayed her and booked 2 rooms! Everything was great.

Staff was great...the room had issues. Toilet seat broken, shower doors do not stay closed when showering, microwave operation was difficult might need directions, shower handle to operate water came off and weird noise after using sink/toilet kept us up.

In the gym, the bike worked, but the screen didn't work and it slipped while pedaling.

The toilet was very low and small making it very hard to get off of it needed help so emotionally embarrassed ? made for younger people and not seniors ? with health issues and arthritis problems knees.

Water bugs. Leaking ceiling

Perfect location Water bugs. Leaking ceiling

Great The toilet was very low and small making it very hard to get off of it needed help so emotionally embarrassed

The indoor pool was a nice perk for the kids. The floor in the room was dirty. The bedframe was dirty and dusty. There was huge dust bunnies along the bed. There was a bug crawling on the window sill. The bathroom was clean but the little door covering the water shut off fell out of the wall. There was crusty adult “stains” on the floor by the cough. The whole room needs a deep clean. The whole hotels room key system was down. The pool was a nice perk for my kids. Breakfast was decent, waffles freshly made, bacon and eggs. It did the job. We checked out a day early since it wasn’t as nice of a hotel as I assumed when I booked. I didn’t bring any of this us to the staff, they were super friendly. When the front desk person took us to our room at first she said “this is one of the nicest rooms we have” and boy that’s alarming.

The indoor pool was a nice perk for the kids. The floor in the room was dirty. The bedframe was dirty and dusty. There was huge dust bunnies along the bed. There was a bug crawling on the window sill. The bathroom was clean but the little door covering the water shut off fell out of the wall. There was crusty adult “stains” on the floor by the cough. The whole room needs a deep clean. The whole hotels room key system was down. The pool was a nice perk for my kids. Breakfast was decent, waffles freshly made, bacon and eggs. It did the job. We checked out a day early since it wasn’t as nice of a hotel as I assumed when I booked. I didn’t bring any of this us to the staff, they were super friendly. When the front desk person took us to our room at first she said “this is one of the nicest rooms we have” and boy that’s alarming.

Everything was good

Passable

It was a nice room! Plenty of shops around hotel

The closet door was falling off and laying against one of our beds so we had to immediately change rooms upon checking in. Our second room had a disgusting stained sofa, a large red stain on the carpet, and public hairs in the shower.

The hotel is really well located with restaurants and shopping close by.

Comfy bed

Noting Everything was bad

I did not like the breakfast and the fact that they did not come pick up the trash or give me fresh towels or washcloths even after I asked for them. I had to go get them myself.

Appreciated that they had bottled beer for sale on premise.

late check in, room was great. Breakfast attendant was very pleasant

The staff went above to accommodate our needs. Extremely friendly. Hotel was clean and comfortable. Breakfast was good with a few options. We did not have the opportunity to utilize the pool, workout room or any buisness options available. I would definitely stay here again.

Everything was great Nothing to dislike

Rooms were spacious and larger than expected. Clean rooms. Friendly staff! The breakfast attendant was lovely and has great energy that early in the morning. The front desk staff was friendly as well.

Rooms were spacious and larger than expected. Clean rooms. Friendly staff! The breakfast attendant was lovely and has great energy that early in the morning. The front desk staff was friendly as well.

The hotel was run down, dirty & needed repairs. The bathroom was so dirty we had to lay towels down to walk. The tp dispenser was broken & kept coming away from the wall when being used. Room had a slight musty smell. Nasty room.

Everything

Nice

Nice

The room was modern, exceptionally clean, and the bed was very comfortable. A special shoutout to the front desk staff, who were incredibly friendly.

The room was modern, exceptionally clean, and the bed was very comfortable. A special shoutout to the front desk staff, who were incredibly friendly.

Big room and bathroom

Big room and bathroom

Also, never in the 40 years I have been staying in hotels have I ever encountered a ruder, nastier person than the woman serving breakfast. As a guest and a customer, I don't like to be spoken to as if I were a child. Don't walk into that breakfast space five minutes before opening, or you will be treated rather harshly. It wasn't just me, other guests who were not aware of the weekend opening times got an earful as well.

Also, never in the 40 years I have been staying in hotels have I ever encountered a ruder, nastier person than the woman serving breakfast. As a guest and a customer, I don't like to be spoken to as if I were a child. Don't walk into that breakfast space five minutes before opening, or you will be treated rather harshly. It wasn't just me, other guests who were not aware of the weekend opening times got an earful as well.

Also, never in the 40 years I have been staying in hotels have I ever encountered a ruder, nastier person than the woman serving breakfast. As a guest and a customer, I don't like to be spoken to as if I were a child. Don't walk into that breakfast space five minutes before opening, or you will be treated rather harshly. It wasn't just me, other guests who were not aware of the weekend opening times got an earful as well. When I return at this time next year, I'll be taking the $900 I spent somewhere else.

Also, never in the 40 years I have been staying in hotels have I ever encountered a ruder, nastier person than the woman serving breakfast. As a guest and a customer, I don't like to be spoken to as if I were a child. Don't walk into that breakfast space five minutes before opening, or you will be treated rather harshly. It wasn't just me, other guests who were not aware of the weekend opening times got an earful as well. When I return at this time next year, I'll be taking the $900 I spent somewhere else.

I didn’t like the costumer service when I checked out. Elevator dirty. Breakfast very poor.

I didn’t like the costumer service when I checked out. Elevator dirty. Breakfast very poor.

Great

It was quiet, clean, and the bed was comfortable.

Elevator broken, leak in lobby ceiling, bathroom sink didn’t drain, only ice Maine working was on 4th floor

room breakfast

Was checked in a dirty room (never cleaned from prior guests). Then checked in another room, also dirty (never cleaned from prior guest, dirty sheets and all). Then checked in a room with no AC... was too late, i had to sleep, it took till mid-day next day to be moved to a CLEAN room with working AC! Key card for 2nd room I was checked in could not be programmed, so I was given a single keycard (was told was a master key that needed to be returned), this key wouldn't open outside doors, so had to drag my luggage arround the hotel to get in. One of the 2 elevators was shaking and scraping each time it approached the 4th floor - I asked an employee that rode the elevator with me if this was normal, they were just as spooked as me and said, I don't know why this is.. carpets in the hotel we're dirty, stained and ripped up at places... the final room I was checked in (the one that was cleaned by housekeeping and had a working AC) had a leaking shower and the bathroom vent was very loud the 1st time I turned it on, then it stopped working. This hotel is NOT a Marriott, it felt like a cheap motel 6 or something, maybe even worse. Nothing really

. .

I had to switch rooms 4x. The pool was dirty and freezing

Struggling to find something

Hallway had a very strange smell throughout the entire length of the floor I was staying on

Hallway had a very strange smell throughout the entire length of the floor I was staying on

The room was as usual, neat and clean. The beds were narrower than usual queen beds. Felt uncomfortable seeing the cautionary signboard in the parking area, saying that 'hotel management is not responsible for stealing and breaking of cars in the parking area.'

The room was as usual, neat and clean. The beds were narrower than usual queen beds. Felt uncomfortable seeing the cautionary signboard in the parking area, saying that 'hotel management is not responsible for stealing and breaking of cars in the parking area.'

The room was very clean and quiet. A perfect one night stay.

The room was very clean and quiet. A perfect one night stay.

Breakfast was great.

Breakfast was great.

We recently stayed at Springhill Suites in Glen Allen. When we arrived the pool door had a sign stating the pool was closed for maintenance and would re-open the next day. While sitting in the lobby area another patron passed through and stated he had paid the front desk to close the pool for the weekend due to the amount of kids who were there for a weekend football tournament. Second, our room was 110, by the elevators. One elevator was closed and being worked on during our stay. I woke each morning to the sound of scraping, banging, etc from the elevator work. I understand updates are necessary however there are quiet hours for the patrons, this should be followed for the workers as well. Third, on Saturday night when I went with my child to purchase a water the front desk associate was in the back room, in clear view, sleeping soundly. I called out to her, she never budged. We took our water and left her sleeping. Management was made aware the following day. The final straw.. the "pull out sofa bed" is a twin size trundle. When I removed the fitted sheet while stripping linens before check out I was shocked to find a severely soiled/stained mattress my child had been sleeping on all weekend. Not acceptable. I did notify the manager and showed her pictures I took at check out and have also disputed charges. Management agreed to refund one night with the complaint to expedia, acknowledging unsatisfactory conditions IMO.

We recently stayed at Springhill Suites in Glen Allen. When we arrived the pool door had a sign stating the pool was closed for maintenance and would re-open the next day. While sitting in the lobby area another patron passed through and stated he had paid the front desk to close the pool for the weekend due to the amount of kids who were there for a weekend football tournament. Second, our room was 110, by the elevators. One elevator was closed and being worked on during our stay. I woke each morning to the sound of scraping, banging, etc from the elevator work. I understand updates are necessary however there are quiet hours for the patrons, this should be followed for the workers as well. Third, on Saturday night when I went with my child to purchase a water the front desk associate was in the back room, in clear view, sleeping soundly. I called out to her, she never budged. We took our water and left her sleeping. Management was made aware the following day. The final straw.. the "pull out sofa bed" is a twin size trundle. When I removed the fitted sheet while stripping linens before check out I was shocked to find a severely soiled/stained mattress my child had been sleeping on all weekend. Not acceptable. I did notify the manager and showed her pictures I took at check out and have also disputed charges. Management agreed to refund one night with the complaint to expedia, acknowledging unsatisfactory conditions IMO.

Courteous staff at check in and also the breakfast attendant. The bed was comfortable as well. The bathroom was nice as well. Overall a great stay

Courteous staff at check in and also the breakfast attendant. The bed was comfortable as well. The bathroom was nice as well. Overall a great stay

The only positive part about our stay was one of the front staff. He was very kind. I wish I got his name. Another staff encountered was not so pleasant. The room was not very clean. Our pull out bed was DISGUSTING. The shower was not very clean. Our shower door was broken and would not close properly. The pool was closed the entire weekend and that was one of the main reasons we booked this hotel so that my son could swim. Overall this was not a very pleasant weeekend and I sort of wished we stayed at a different hotel we had in mind.

The only positive part about our stay was one of the front staff. He was very kind. I wish I got his name. Another staff encountered was not so pleasant. The room was not very clean. Our pull out bed was DISGUSTING. The shower was not very clean. Our shower door was broken and would not close properly. The pool was closed the entire weekend and that was one of the main reasons we booked this hotel so that my son could swim. Overall this was not a very pleasant weeekend and I sort of wished we stayed at a different hotel we had in mind.

The walk in shower needs a shower curtain and an edge alomg the sink so that all the water doesn’t spill out past the sink, causing a slipping hazard. The couch was dirty.

The walk in shower needs a shower curtain and an edge alomg the sink so that all the water doesn’t spill out past the sink, causing a slipping hazard. The couch was dirty.

Hotel seems worn but it appears that updates are in progress so would stay again. The employee that greeted us and checked us in was AWESOME & very professional.

Hotel seems worn but it appears that updates are in progress so would stay again. The employee that greeted us and checked us in was AWESOME & very professional.

Just an average hotel. Pool was closed. Breakfast was limited. Shower door was off track and wouldn’t stay closed. Linens were stained.

Just an average hotel. Pool was closed. Breakfast was limited. Shower door was off track and wouldn’t stay closed. Linens were stained.

Perfect

Perfect

Yes

Yes

Great staff. Clean room. Tasty breakfast.

Great staff. Clean room. Tasty breakfast.

Staff

Staff

The room was clean, close to stores I frequented as I was there like a grocery store, target and Starbucks. And the staff was super friendly. Hotel was quiet even though it had quite a full parking lot.

The room was clean, close to stores I frequented as I was there like a grocery store, target and Starbucks. And the staff was super friendly. Hotel was quiet even though it had quite a full parking lot.

All the above

All the above

room spotless and staff was great unfortunately the pool was under construction😟

room spotless and staff was great unfortunately the pool was under construction😟

I loved everything about the hotel definitely will be back soon.

I loved everything about the hotel definitely will be back soon.

Got room on 3rd floor. Noticed rat and bug traps on top of refrigerator, cabinet door off hinge, black hairs on bathroom floor. Window was broken as well

Got room on 3rd floor. Noticed rat and bug traps on top of refrigerator, cabinet door off hinge, black hairs on bathroom floor. Window was broken as well

Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.

Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.

Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.

Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.

The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful

The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful

Hello This Derrick Moselely And I Stayed In Hotel SpringHill Suites by Marriott Richmond North/Glen Allen Location On August 29th To August 31st Because Of My Wedding In That Area. The Only Issue I Had Was That I Stayed In Room 327 And The Pull Out Mattress From Under The Couch Had Like Alot Of Pee Stains On It And Blood Stains And It Smelled. So Me , My Wife And 2 Kids Had To Sleep In One Bed And Was Not Comfotable At All With Us In It. I Addressed It To The Lady At The Front Deal Of The Issue Of What Was Wrong And Also The Top Part Of The AC/ Heat Cover Came Off But Everything Else Was Okay.

Hello This Derrick Moselely And I Stayed In Hotel SpringHill Suites by Marriott Richmond North/Glen Allen Location On August 29th To August 31st Because Of My Wedding In That Area. The Only Issue I Had Was That I Stayed In Room 327 And The Pull Out Mattress From Under The Couch Had Like Alot Of Pee Stains On It And Blood Stains And It Smelled. So Me , My Wife And 2 Kids Had To Sleep In One Bed And Was Not Comfotable At All With Us In It. I Addressed It To The Lady At The Front Deal Of The Issue Of What Was Wrong And Also The Top Part Of The AC/ Heat Cover Came Off But Everything Else Was Okay.

It was a convenient stay for me

It was a convenient stay for me

Dead roach on floor. TV not working. Room smelled terribly and musty. No hair dryer.

Dead roach on floor. TV not working. Room smelled terribly and musty. No hair dryer.

The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.

The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.

We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.

We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.

We didn't like the costumer service and the room.

We didn't like the costumer service and the room.

This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!

This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!

Ants in our bathroom, uncomfortable beds, ants on table at breakfast. Staff did not keep food refilled at breakfast. Surprising experience for the price.

Ants in our bathroom, uncomfortable beds, ants on table at breakfast. Staff did not keep food refilled at breakfast. Surprising experience for the price.

Overall staff was great. Needs to accept cash. Was not happy with a bathroom door that didnt shut, no extra toilet paper and screws left in bedside drawers.

Overall staff was great. Needs to accept cash. Was not happy with a bathroom door that didnt shut, no extra toilet paper and screws left in bedside drawers.

Need better TV’s and service provider

Need better TV’s and service provider

This hotel is very convenient - right off 95. Tons of restaurants, stores, gas, etc. However this place is old, tired, and quite frankly dirty. The lobby and elevators looked like they hadn’t been mopped in weeks. The room was just ok- very musty, the sofa looked about a decade old and I wouldn’t touch it. The beds were small and uncomfortable. The room had only 1 towel and half used roll of toilet paper. There are a ton of hotels off 95. This one isn’t worth the stay.

This hotel is very convenient - right off 95. Tons of restaurants, stores, gas, etc. However this place is old, tired, and quite frankly dirty. The lobby and elevators looked like they hadn’t been mopped in weeks. The room was just ok- very musty, the sofa looked about a decade old and I wouldn’t touch it. The beds were small and uncomfortable. The room had only 1 towel and half used roll of toilet paper. There are a ton of hotels off 95. This one isn’t worth the stay.

Peaceful and CLEAN!!!!

Peaceful and CLEAN!!!!

The lobby closes from 930AM until 12PM on the weekends to “clean and sanitize” after breakfast which was a major inconvenience.

The lobby closes from 930AM until 12PM on the weekends to “clean and sanitize” after breakfast which was a major inconvenience.

One floor lamp. Little led lights on headboards. One didn’t work( they’re new). One reg coffee one decaf…cheap! No notepad, no pen. Moved tv to sleeping area…why? Other than that, great!

One floor lamp. Little led lights on headboards. One didn’t work( they’re new). One reg coffee one decaf…cheap! No notepad, no pen. Moved tv to sleeping area…why? Other than that, great!

This hotel was one of the cleanest hotels we’ve ever stayed at. The breakfast was great. Only downfall is the air conditioning did not seem to be very efficient in our room. Besides that, everything was excellent and we would book again!

This hotel was one of the cleanest hotels we’ve ever stayed at. The breakfast was great. Only downfall is the air conditioning did not seem to be very efficient in our room. Besides that, everything was excellent and we would book again!

Overall, this was a good experience, and I would stay there again. We had three adults in the room, but an insufficient number of bath linens which I had to go to the desk to get. It appeared that the side door, which was supposed to be opened with a room key, was ajar/open 24/7. The breakfast was better than adequate.

Overall, this was a good experience, and I would stay there again. We had three adults in the room, but an insufficient number of bath linens which I had to go to the desk to get. It appeared that the side door, which was supposed to be opened with a room key, was ajar/open 24/7. The breakfast was better than adequate.

We were pleasantly surprised at how all aspects of the room were very usable and made relaxing easy. Pet friendly too

We were pleasantly surprised at how all aspects of the room were very usable and made relaxing easy. Pet friendly too

In your room you could NOT control the air conditioner and it would fluctuate to very low during the night in up to 100 degrees weather outside. The TV’s were old and the remotes didn’t always work and there was no WiFi code to access and the system went down for streaming apps and we were told at the front desk there was nothing they could do. I will not stay there again. It’s not worth the money I spend.

In your room you could NOT control the air conditioner and it would fluctuate to very low during the night in up to 100 degrees weather outside. The TV’s were old and the remotes didn’t always work and there was no WiFi code to access and the system went down for streaming apps and we were told at the front desk there was nothing they could do. I will not stay there again. It’s not worth the money I spend.

Did not get any sleep. Kids kept running in halls and slamming doors. One of my worse experiences.

Did not get any sleep. Kids kept running in halls and slamming doors. One of my worse experiences.

Staff nice. Walked in room and could see crumbs all over, couch dirty, hair on the couch, big black feather on the bed, hair on the toilet. Ants in the bathroom.. hair in the shower. Sink dirty. Dust all over phone, microwave…. Wall dirty. Never been in a Marriott where the room stinked and was dirty

Staff nice. Walked in room and could see crumbs all over, couch dirty, hair on the couch, big black feather on the bed, hair on the toilet. Ants in the bathroom.. hair in the shower. Sink dirty. Dust all over phone, microwave…. Wall dirty. Never been in a Marriott where the room stinked and was dirty

Check in was slow. Two female clerks talked to each other while we waited to check in. The hallways smelled like smoke. When we got into the room, only one light worked and the TV said no signal. After 2 calls to front desk they answered and said “yeah, cable is down” Not worth the money for a subpar property.

Check in was slow. Two female clerks talked to each other while we waited to check in. The hallways smelled like smoke. When we got into the room, only one light worked and the TV said no signal. After 2 calls to front desk they answered and said “yeah, cable is down” Not worth the money for a subpar property.

Marriott needs to either hire additional housekeepers or ones who actually do their jobs at this location. The bathroom was gross. It looked like there was dried poop on the floor, so clearly, the floor hadn't been mopped. There was visible black mold/mildew in the corner of the tub. I also had to ask for toilet tissue and hand soap. The bathroom is old and in need of updating & while I can understand Marriott may not want to invest in having it updated, it should be clean.

Marriott needs to either hire additional housekeepers or ones who actually do their jobs at this location. The bathroom was gross. It looked like there was dried poop on the floor, so clearly, the floor hadn't been mopped. There was visible black mold/mildew in the corner of the tub. I also had to ask for toilet tissue and hand soap. The bathroom is old and in need of updating & while I can understand Marriott may not want to invest in having it updated, it should be clean.

Needed two rooms for the night. Just rolled in. No problem getting rooms. Nice, clean and convenient. Would gladly stay here again.

Needed two rooms for the night. Just rolled in. No problem getting rooms. Nice, clean and convenient. Would gladly stay here again.

The room is very dirty. The hairs in the sink. The lighting is very poor. It is like a cave. The still have some wire exposed near smoke detector. Dust on fan and kitchen. The room has smell as well.

The room is very dirty. The hairs in the sink. The lighting is very poor. It is like a cave. The still have some wire exposed near smoke detector. Dust on fan and kitchen. The room has smell as well.

Property is old and smellly. The walls are razor thin and give no privacy in your room. The elevators smell bad .

Property is old and smellly. The walls are razor thin and give no privacy in your room. The elevators smell bad .

Not enough light in the rooms. Hate that the hot tub is pictured on the website but was filled in. Worst hotel breakfast we’ve ever experienced — rotten fruit, dried bread, juice machine didn’t work, no syrup for waffles, etc. Person who checked us in was great. Had to switch one of the rooms because the AC wouldn’t work properly. I’m other words, we would’ve chosen somewhere else to stay.

Not enough light in the rooms. Hate that the hot tub is pictured on the website but was filled in. Worst hotel breakfast we’ve ever experienced — rotten fruit, dried bread, juice machine didn’t work, no syrup for waffles, etc. Person who checked us in was great. Had to switch one of the rooms because the AC wouldn’t work properly. I’m other words, we would’ve chosen somewhere else to stay.

We only stayed overnight to break up a long trip driving south. We normally stay in the Marriott so thought this would be comparable. It had a pull out bed under the couch seemed like it was never really cleaned had dirt and hair on it. My kids (2 kids) had to try and sleep comfortably onto of the couch together. the main bed mattress seemed so old and over used that it was not a good nights rest for me and my husband. Would not stay ever again.

We only stayed overnight to break up a long trip driving south. We normally stay in the Marriott so thought this would be comparable. It had a pull out bed under the couch seemed like it was never really cleaned had dirt and hair on it. My kids (2 kids) had to try and sleep comfortably onto of the couch together. the main bed mattress seemed so old and over used that it was not a good nights rest for me and my husband. Would not stay ever again.

It looks as if this hotel is getting ready for a facelift and it totally needs it. There are workers who are staying here and tile and bathtubs in the parking lot and the rooms all smell like smoke. Carpet is torn up in the hallways and the elevators are torn up. They should have let people know they are in the middle of a remodel and it’s not fit for travelers to stay at this time.

It looks as if this hotel is getting ready for a facelift and it totally needs it. There are workers who are staying here and tile and bathtubs in the parking lot and the rooms all smell like smoke. Carpet is torn up in the hallways and the elevators are torn up. They should have let people know they are in the middle of a remodel and it’s not fit for travelers to stay at this time.

Looks like te hotel is undergoing renovations. It definitely needs it.

Looks like te hotel is undergoing renovations. It definitely needs it.

Pet friendly and quiet Could use some uogrades. BUT they are working on them Give this place another year and it will be the best

Pet friendly and quiet Could use some uogrades. BUT they are working on them Give this place another year and it will be the best

The front desk attendants were superb, professional, and super responsive. The suite was also spotless.

The front desk attendants were superb, professional, and super responsive. The suite was also spotless.

Room was not clean at all from the previous guests, beds not made and trash everywhere. Had to leave as there were no other rooms available.

Room was not clean at all from the previous guests, beds not made and trash everywhere. Had to leave as there were no other rooms available.

Great area, room very spacious, nice people, so sadly not clean

Great area, room very spacious, nice people, so sadly not clean

Absolutely disgusting property. Trash everywhere, room a/c didn’t work, room key unlocked every door on the property, exterior doors were broken and unlocked all day and night.

Absolutely disgusting property. Trash everywhere, room a/c didn’t work, room key unlocked every door on the property, exterior doors were broken and unlocked all day and night.

HORRIBLE hotel! Room keys unlocked every door in the building, a/c didn’t work, exterior doors didn’t lock, trash everywhere outside, disgusting breakfast, hotel appears to be under some sort of renovation, but rooms are dated and not clean.

HORRIBLE hotel! Room keys unlocked every door in the building, a/c didn’t work, exterior doors didn’t lock, trash everywhere outside, disgusting breakfast, hotel appears to be under some sort of renovation, but rooms are dated and not clean.

Lots of options for food and stores.

Lots of options for food and stores.

I've been staying at this location twice a year for several years now. And the overall cleanliness is good it wasn't as clean this time as in the past. There is areas of mold in the shower and on the soap dishes and the carpet needed cleaning as there were stains on it. I think some deep cleaning of the rooms are necessary.

I've been staying at this location twice a year for several years now. And the overall cleanliness is good it wasn't as clean this time as in the past. There is areas of mold in the shower and on the soap dishes and the carpet needed cleaning as there were stains on it. I think some deep cleaning of the rooms are necessary.

I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.

I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.

Solid location, check in staff didn't care, check out staff was nice, renovations going on so that was good to see (no disturbances or noise for us), room was a little dirty - AC had crumbs in the control panel, someones old razor was still in the shower and some hair. TV was quiet on volume 100 for some reason - but Biggest complaint was we like it cold when we sleep and AC could never get the room cold even at the coldest setting. Not horrible place - just not impressive. Was ok for the price I suppose. Checkout staff was the best part - though that was only 1min of smiles and kindness :)

Solid location, check in staff didn't care, check out staff was nice, renovations going on so that was good to see (no disturbances or noise for us), room was a little dirty - AC had crumbs in the control panel, someones old razor was still in the shower and some hair. TV was quiet on volume 100 for some reason - but Biggest complaint was we like it cold when we sleep and AC could never get the room cold even at the coldest setting. Not horrible place - just not impressive. Was ok for the price I suppose. Checkout staff was the best part - though that was only 1min of smiles and kindness :)

Remodeling

Remodeling

Exceptional customer service at the front desk.

Exceptional customer service at the front desk.

Overall great stay. Elevator needs love, hallway to room was hot. Pool looked murky.

Overall great stay. Elevator needs love, hallway to room was hot. Pool looked murky.

Great Location

Great Location

Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.

Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.

Sink drain not draining well, bathtub drain not sealing…water leaking out. No power outlet for one of the bed lites. 3 towels for 2 people for 3 nights.

Sink drain not draining well, bathtub drain not sealing…water leaking out. No power outlet for one of the bed lites. 3 towels for 2 people for 3 nights.

The staff was awesome but the property upkeep absolutely needs attention. You have so many new hotels going up in that vicinity around the sports Center I hope you all are considering renovating the building. It just felt old and in need of repair.

The staff was awesome but the property upkeep absolutely needs attention. You have so many new hotels going up in that vicinity around the sports Center I hope you all are considering renovating the building. It just felt old and in need of repair.

The first room we got, the battery was out on the door and we couldn’t get in. Went back downstairs and they gave us a new room. Went in that room and things were broken and a piece that belonged in the door, was laying on the floor. Looked like the hotel was getting refurbished, but never saw anyone working on those refurbishments.

The first room we got, the battery was out on the door and we couldn’t get in. Went back downstairs and they gave us a new room. Went in that room and things were broken and a piece that belonged in the door, was laying on the floor. Looked like the hotel was getting refurbished, but never saw anyone working on those refurbishments.

The breakfast was good and all of the staff was friendly and courteous. We are not likely to return.

The breakfast was good and all of the staff was friendly and courteous. We are not likely to return.

The outer doors to the hotel all around are unlocked and easily accessible. The front desk staff seems bothered to help and would not bring pillows to the room (the one bed had no pillows). The shampoo bottles are labeled with marker. The tub is in poor condition. One of the lamps has a dead light bulb. The sofa is hard as a rock. I’d leave if it wasn’t so much work. The pool smells SO musty, the water is not clear, the filter in the pool must be clogged or something as it keeps bubbling. There’s dirty towels all over the pool area, food spread all over the tables (left there for awhile). The indoor pool is why we booked this place, but I’d rather have no pool than deal with this place again. We had booked this place to stop at on the way back up from our trip, but we cancelled the reservation.

Great property. Need more take-and-go food options in the lobby.

The hotel was in terrible condition. The first room was not able to have guests. Air not working. Carpet was drenched. Chair was broken and damaged. Fridge was frozen. Bathroom door would not close, broken switchplate. Closet door broken off. We asked for another room. They gave us one that had mold in the bath tub. They lady at the front desk was very nice. The breakfast was not good. Good coffee. The Springhill in Danbury, Connecticut is beautiful with a great breakfast.

Clean and comfortable.

Hotel does not honor gold status if you booked thru elsewhere. Breakfast items were out of stock within first hour. Poor service overall.

UNHYGENIC! I requested a refund for my entire stay due to blood stains on sheets, hair on my bed, unclean and disgusting bathrooms and below average breakfast options. I honestly feared for my safety and health staying 2 out of 3 nights which I booked. I checked out early as did all my friends and family who were staying there one day early due to disgustingness of the facility. The staff was understanding, and changed my room, but changing rooms rooms didn’t help! The next room was just as bad. DISGUSTED!

Pleasant enough stay. The staff were great! Very friendly and helpful. Overall, the hotel was not as clean as I’d expect. Good place for a quick trip.

The front desk staff graciously fixed a check in mistake that was completely my fault. They were beyond professional. They were just really nice people. The breakfast attendant was an absolute gem. She was friendly, funny, and efficient. She single-handedly kept the whole thing neat and moving along while checking in with each guest.

Hotel staff very friendly. Parking was great. had to go to front desk three times to room serviced. Beds were very comfortable. Shower was in need of repair. Would stay there again. The comfortable beds made up for the issues.

We stayed 3 nights and received NO HOUSEKEEPING. I asked for Kleenexes and was told "yeah we're out. waiting for more" The breakfast was sub-minimal. The room was old and weird.

This is our favorite place when we come to Richmond to visit our family. Our home away from home.

Was ok, definitely nothing fancy. Had to change rooms because the first smelled like marijuana. Front desk and breakfast staff were very pleasant though.

Issues- lighting not working, old bathroom with some mold in tile bath tub. Yes old bathtub and shower, spotted wall, no tissues, sink faucet very loose, Can’t believe Marriott puts its name on this hotel.

Good location but the indoor pool was cold so that was disappointing and there was animal hair all over the bathroom floor.

Black mold in bathroom. Only 3 towels left for 4 people. No tissues. Refrigerator did not work.Pool was cloudy and smelled like fish. People smoking pot next door, odor came into our room.

We stayed on the first level (not by choice) at the very end of the hallway (again, not by choice) right next to the side exit of the hotel. The lock on the door was broken, which meant that anyone could've entered the hotel from that exit without a key card. When we brought it up to the person at the front desk (more than once), we were told that it would be fixed, and during the five days that we were there, it wasn't. Perhaps if your staff treated this hotel like their own home, then safety would be more of a priority, and not just a request.

Coming in the room it was excellent. Could have used more lighting in certain areas. I moved the night stand to hook up my phone charger and I saw a sticky mouse trap. Went to the other side of the bed and moved the other night stand and saw a second mouse trap. This was kind of disgusting

It had a decent kitchen area with microwave, bar sink and small refrigerator. Despite hosting both national wheelchair basketball championship competitors and high school volleyball teams our room was quiet. The one noise problem was a constant drone from the bathroom. We made sure that our fan was off but there was still a constant drone like a fan was on all of the time.

Cleanliness at this hotel needs improvement. Checked out early due to carpets not being properly vacuumed, rooms not being clean.

Great place to stay. I highly recommend this location. I will be back!!

A bit run down. No additional security to entering the side doors or riding up in the elevator. Room was sketchy, couch was dirty and could hear everything from hallway

No listings of breakfast times, tv channels, WiFi login, quiet time, or listings of restaurants/gas stations. This info could be given at checkin. I was on the second floor, sounded like people in rooms across from each other didn’t care how loud they were. Their kids were running up & down the corridor until a woman told them they were to loud & were disturbing other people.this was about 10:30 pm.

We had six rooms. All the rooms were dirty. One room had roaches; three rooms had ants. One room's door did not close properly. In three of the rooms, the lights did not work. The front desk staff were very nice. However, the general manager was very disrespectful and disregarded what happened. The hotel was falling apart.

Excellent

The property could benefit from some upgrading. The ceiling in our room was wet

Convenient

Staff was great and friendly. Room was near elevator heard the beeping all morning. Bathroom fan was very loud. Room door handle wasn’t closing properly. Breakfast room was large and pretty good food selection.

Room was clean but needed updating. Wallpaper peeling of the wall in the bathroom and TV was small.

Courtney was excellent in our crisis. She calmed us reassured us and aided us with a solution. The hotel was good but Courtney made our experience 5 star

Room was clean and comfortable. Breakfast was terrible--no plates or napkins, dinner rolls (instead of biscuits) for sausage gravy, no black tea bags, cold fried eggs. Attendant was polite and did her best but said "This isn't McDonalds!"

Room: No mattress cover, only had a fitted sheet and mattress was covered in stains. Desk chair was broken, someone could fall off when attempting to sit on it. Carpet needed more vaccuming, as pets kept picking stuff off the floor. Breakfast was excellent.

Relaxed environment, the perfect stop before moving. 🤓

The room was very run down and dirty. Wall paper falling off the walls in the bathroom, black mold in the bath tub, spills dried to the wall never cleaned up, furniture in the room beat up and issues with hot water made for an unpleasant stay. Not what I expected from this brand.

I booked for a pool party for my child's bday only to discover the pool was down and the TV was not working the entire stay even after maintenance came a hour after being called. The shower wouldn't get hot. I wish I could get a full refund. Worst experience ever.

Common areas need to be vacuumed, this hotel has lots of wear and tear and got very shabby. Bed linens were clean and room tidy

Fortunately, the front desk staff was very understanding and amiable.

Great hotel! Great workout room. Very comfortable bed. Plenty of room.

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Only shortcoming (which was minor) was that I struggled to get the TV to work and the bathroom could use some adjustments for an "accessible" room. The bathroom had plenty of space for a wheelchair or walker however, it had a bathtub rather than a roll in shower, which would have been more convenient.

Very easy check in. Friendly staff, comfy beds and clean bathrooms.

Everything was great! The staff were exceptionally polite and welcoming! The beds were comfortable and the tv had streaming options!

Need more cleaning

The property is well located with many dinning options and it feels very safe. In the room, although everything was working and very clean, the faucets were loose, which made them hard to use and gave the room a less than high-quality feel. Also, the hallway was not very clean.

Rooms need to be updated.. furniture stained and bathroom needs updates

An older property but close to stores and restaurants. Renovation is needed especially the elevators that jerk when they go up and come down.

Husband requested for our room to be cleaned and staff ignored the request. My husband also requested clean towels and we were told we needed to bring our dirty towels down to the lobby and give them the front desk. How dirty and nasty! And to be clear we did not get towels during the night request. We waited until morning to see the nicer staff.

They weren'tavailableat all the week prior . Packaged products were served the rest of the mornings.

Everything It's convenient. Customers service is excellent. Breakfast was great.

Its ok