Aloft by Marriott Richmond West Short Pump

Ac was not working. Not much help with late check in. Place was clean and close to everything.

Shower was really nice and bed was comfortable.

Good, clean room, friendly staff

Superb

Manager agreed to an early (check out but never placed notes on account. Hotel was EXTREMELY loud due to kids baseball tourney in area... hence the need for an early day before check out...

Exceptional

I'm a local and booked a room for a night for a little staycation. I chose this spot mainly because there was an indoor pool, was really disappointing when I was told after check in that the pool is closed.

No real breakfast offered. Facilities great for young professionals. Not the best for families or older guests and bringing in luggage is a long trip involving elevators. Access with lots of l luggage long and relatively painful from parking garage.

No real breakfast offered. Facilities great for young professionals. Not the best for families or older guests and bringing in luggage is a long trip involving elevators. Access with lots of l luggage long and relatively painful from parking garage.

Good location and Hotel vibe.

All good

Superb

Very good

Grt experience

Grt experience

Exceptional

The access to the lobby from parking is a bit of a pain too.

Superb

The room was filthy. I checked out as soon as I check in. The staff said I couldn’t get my money back because I booked through a third party.

Place was like a youth hostile. Terrible!

It looked very nice, clean, and updated from the lobby. This hotel’s handling of our reservation was shocking—easily one of the most disappointing experiences I’ve ever had with any property. We booked in advance, called three hours before arrival, and still received zero communication that our reservation had been cancelled due to overbooking. We only discovered this after arriving with our bags, ready to check in. What made the situation even more demoralizing was the way it was handled. Instead of taking responsibility, the staff initially questioned whether we even had a reservation, which felt like an attempt to shift blame rather than address the issue. With a line forming behind us, the experience became not only frustrating but humiliating. There was no urgency, no ownership, and no effort to make things right. The front desk associate wasn’t rude, but she was completely unequipped to problem‑solve. She even asked me how I planned to resolve the hotel’s mistake—despite the fact that I had already paid $250 for a non‑refundable reservation. I had to remind her that I’m a guest, not an employee, and that finding a solution was her responsibility, not mine. We were excited for this stay, and instead we were left stranded, stressed, and disappointed. The lack of communication and accountability was unacceptable, and the customer service fell far below even basic expectations.

It looked very nice, clean, and updated from the lobby. This hotel’s handling of our reservation was shocking—easily one of the most disappointing experiences I’ve ever had with any property. We booked in advance, called three hours before arrival, and still received zero communication that our reservation had been cancelled due to overbooking. We only discovered this after arriving with our bags, ready to check in. What made the situation even more demoralizing was the way it was handled. Instead of taking responsibility, the staff initially questioned whether we even had a reservation, which felt like an attempt to shift blame rather than address the issue. With a line forming behind us, the experience became not only frustrating but humiliating. There was no urgency, no ownership, and no effort to make things right. The front desk associate wasn’t rude, but she was completely unequipped to problem‑solve. She even asked me how I planned to resolve the hotel’s mistake—despite the fact that I had already paid $250 for a non‑refundable reservation. I had to remind her that I’m a guest, not an employee, and that finding a solution was her responsibility, not mine. We were excited for this stay, and instead we were left stranded, stressed, and disappointed. The lack of communication and accountability was unacceptable, and the customer service fell far below even basic expectations.

Very good

Could barely hear the receptionist from the loud music directly behind check in. Music lasted to midnight and could be heard on the 4th floor.

Rooms were clean. Great water pressure in shower Could barely hear the receptionist from the loud music directly behind check in. Music lasted to midnight and could be heard on the 4th floor.

Cool atmosphere Staff was very nice but not so welcoming kinda like I was treated as work and not a desired guest

Cool atmosphere Staff was very nice but not so welcoming kinda like I was treated as work and not a desired guest

Check in was at 3pm. I arrived at 3:30pm and was told that they had no clean rooms. I asked if there were any clean rooms equivalent to what I booked and was told only a room with a queen sized bed. I declined. I was told it would be just a few minutes and she would notify housekeeping to clean the room. I went back an hour and a half later to check in and the couple in front of me was also being told there were no clean rooms available and that they had to wait. I received my room key. The room was decent. But the hallways were extreme humid/hot and smelled bad. No apology or any thing for having to wait. I won’t be back.

The free parking is super nice for the area however the rooms are laid out very strangely, think dorm room industrial vibes, you can hesr every conversation and sound from bed and the bed was rock hard.

First time staying at the property. Booked it through Expedia. Staff at reservation desk asked for my card for incidentals. I swiped card, and signed when it was approved. Then called a manager about something and was showing him information on the computer through his phone. Then he asked me to swipe my card again, saying that it did not go through. I did and said that I hopes my card was not charge twice. He said it wasn’t. It was. I have two pending charges for incidentals in my card as I wrote this review. Room was fine. Shower mat had a stain on it someone should have seen. Parking and getting into hotel to check in is cumbersome. Location is good for food and such.

good stay

beds were super comfy. the complimentary water and coffees/teas. delish well. it was noisy the night I stayed. people very loud in the hallways and slamming the doors. very sensitive walls and noises.

beds were super comfy. the complimentary water and coffees/teas. delish well. it was noisy the night I stayed. people very loud in the hallways and slamming the doors. very sensitive walls and noises.

Location It was freezing cold and the pool is a lie. There is no pool and you can't turn on the bathroom light without illuminating the entire room

It was freezing cold and the pool is a lie. There is no pool and you can't turn on the bathroom light without illuminating the entire room

Pleasant

I've emailed you I've emailed you

Amazing

Amazing

Clean room and hotel.

Clean room and hotel.

Clean room. 2nd floor room so it made it easy to take my dog out.

Clean room. 2nd floor room so it made it easy to take my dog out.

The clean room and the staff was great.

The clean room and the staff was great.

The only thing I didnt care for was that the lighting for the bathroom, lights up the whole room so it can disrupt the other person's sleep. Also which people probably don't really pay attention to, is the sheet quality. We could tell it was a lower quality of bedding which made it a bit uncomfortable when sleeping. Aside from that, it was fine.

Atmosphere Everything was great

The entire hotel was nice, the area was very walkable to many stores, restaurants, bars, and even a dog park! Maybe needs an actual closet? But the hangers worked perfectly.

Clean room

Clean room

The room was very nice. Convenient location. The staff entered my room at 9am, uninvited while i was sleeping the morning after my wedding. They were told to get out and then continued knocking and coming back saying they needed to inspect our room. We decided to leave earlier than normal checkout time even after requesting a late check out so we could relax after our wedding. They didn’t attempt to call the room but barged in instead and continued coming back harassing us to let them in. They claimed there was a complaint of water leak but that does not justify entering a room uninvited or without a proper phone call. They did not even offer to make this right with us.

bathroom portion of the room was cold due to heat on one side the room was next to hotel entry and was loud all day and night and a night club in the lobby which i heared into the night not a good night at all sweet staff but the room and experience horrible i will be sending an email to properties and sharing my experienc

bathroom portion of the room was cold due to heat on one side the room was next to hotel entry and was loud all day and night and a night club in the lobby which i heared into the night not a good night at all sweet staff but the room and experience horrible i will be sending an email to properties and sharing my experienc

Room was clean and comfortable. The hotel is located in a great area with lots of restaurants

Room was clean and comfortable. The hotel is located in a great area with lots of restaurants

Location. Dog friendly Nothing

Yes

Yes

I was able to stay with my small dog.

Great place...

Great place...

Staff was very nice to us

Staff was very nice to us

The lobby area turned into a club dancing at night with loud music. We stayed on the fifth floor and our room has this mechanical squeaking that is so loud we could not sleep. It is unfortunate because the area is nice.

The lobby area turned into a club dancing at night with loud music. We stayed on the fifth floor and our room has this mechanical squeaking that is so loud we could not sleep. It is unfortunate because the area is nice.

Everything was so clean and the people were very nice.

Everything was so clean and the people were very nice.

Very loud on Saturday and poor lighting design with one switch for whole suite!

Very loud on Saturday and poor lighting design with one switch for whole suite!

The location was close to my friend's.

Really clean and good for the price

Really clean and good for the price

Accommodations were great, staff was lovely, great location.

Accommodations were great, staff was lovely, great location.

While the hotel itself is nice, it seems to be poorly managed. There were stacks of boxes at the front entrance, which created an unpleasant first impression each time I walked in and out. On a positive note, the hotel did offer evening activities for a small fee, which was a nice touch and added some entertainment options during the stay.

While the hotel itself is nice, it seems to be poorly managed. There were stacks of boxes at the front entrance, which created an unpleasant first impression each time I walked in and out. On a positive note, the hotel did offer evening activities for a small fee, which was a nice touch and added some entertainment options during the stay.

Ikea like furniture not comfortable. Small rooms and noticeable marijuana odor throughout the hallways

Ikea like furniture not comfortable. Small rooms and noticeable marijuana odor throughout the hallways

Everything was good. Great staff.

Everything was good. Great staff.

The decor is outdated. I would recommend changing the main scent also. Parking was easy and location was great.

The decor is outdated. I would recommend changing the main scent also. Parking was easy and location was great.

I was agast that the representative at the front desk could not give me a room when I walked in. He said to sit in the lobby on my phone and reserve a room online. My email address that was registered with Bonvoy was stuck in a digital nightmare and I couldn’t log onto my account. I then went onto Expedia to get my room. The entire hour the front desk rep knew I wanted and needed a room but he was simply a face hired by Aloft…to do what? Not helpful. In the morning the new representative at the front desk was amazing. Five stars for her. The housekeeping staff 5star. I witnessed other guests not happy with things but I understand that’s hearsay. If this place wasn’t right next to ACAC I wouldn’t stay here again.

I was agast that the representative at the front desk could not give me a room when I walked in. He said to sit in the lobby on my phone and reserve a room online. My email address that was registered with Bonvoy was stuck in a digital nightmare and I couldn’t log onto my account. I then went onto Expedia to get my room. The entire hour the front desk rep knew I wanted and needed a room but he was simply a face hired by Aloft…to do what? Not helpful. In the morning the new representative at the front desk was amazing. Five stars for her. The housekeeping staff 5star. I witnessed other guests not happy with things but I understand that’s hearsay. If this place wasn’t right next to ACAC I wouldn’t stay here again.

Except for the noise in the hallway, my stay was great. The checkin went smoothly, the staff is nice, and the location is amazing.

Except for the noise in the hallway, my stay was great. The checkin went smoothly, the staff is nice, and the location is amazing.

No water in fitness center

No water in fitness center

Great place to stay

Great place to stay

Nicely renovated No breakfast

Place is wonderful can’t wait to stay again

Place is wonderful can’t wait to stay again

Check in area not in a good location of lobby. It was “Salsa dance” night and the reception person couldn’t hear me, wasn’t attentive and was singing along with music. Didn’t offer any additional info on Hotel details for example about WiFi, parking etc.

Check in area not in a good location of lobby. It was “Salsa dance” night and the reception person couldn’t hear me, wasn’t attentive and was singing along with music. Didn’t offer any additional info on Hotel details for example about WiFi, parking etc.

Everything was amazing. The view of the area from the window was nice. The room was temperature properly and we had access to restaurants and bars that were walking distance.

Everything was amazing. The view of the area from the window was nice. The room was temperature properly and we had access to restaurants and bars that were walking distance.

Awesome!!!!!!! Very pleased

Awesome!!!!!!! Very pleased

Awesome

Awesome

The only positive thing was the cleaning staff were friendly and helpful.

The only positive thing was the cleaning staff were friendly and helpful.

No microwave in room

My stay at Aloft Richmond West Short Pump was excellent! The staff was welcoming, the rooms were clean and modern, and the atmosphere was upbeat and refreshing. The location is perfect—close to shopping, dining, and entertainment. I’ll definitely stay here again on my next visit!

My stay at Aloft Richmond West Short Pump was excellent! The staff was welcoming, the rooms were clean and modern, and the atmosphere was upbeat and refreshing. The location is perfect—close to shopping, dining, and entertainment. I’ll definitely stay here again on my next visit!

Elevator smelled like wet dog, children in the parking garage blasting music, dancing, three cops ended up showing up

Urine stained mattress, desk attendant never answered the phone throughout my entire stay, and a/c unit was hanging off the unit in the room.

Urine stained mattress, desk attendant never answered the phone throughout my entire stay, and a/c unit was hanging off the unit in the room.

I was locked out of my room for 45 minutes on 2 of my 3 nights stay and was told that it was because the card was left in my wallet although I never put the card in my wallet. Maintenance finally called to fix the lock and advised that the battery died in the card reader. I love the area but I will never stay there again.

I was locked out of my room for 45 minutes on 2 of my 3 nights stay and was told that it was because the card was left in my wallet although I never put the card in my wallet. Maintenance finally called to fix the lock and advised that the battery died in the card reader. I love the area but I will never stay there again.

The property is clean and the staff are helpful and friendly. The area is nice with lots of shopping and dining options.

The property is clean and the staff are helpful and friendly. The area is nice with lots of shopping and dining options.

It was perfect

It was perfect

The first room was so noisy with intermittent buzzing that I was repeatedly Awoken in the middle of the night. I changed rooms after the second night. The other issue was that over the course of a six night stay, housekeeping did not show up even once! I’d leave the room mid morning around 10 and be out all day until 9p, removing the DND sign when I left the room, expecting the used towels left on the floor to be taken away, the vanity neatened up, paper coffee cups, and coffee pods to be replaced. A couple times I even spoke to the maid directly that I was leaving. Nope, clean did not happen! After a couple nights of the towels not being replaced, I asked the front desk to pls send some towels to the room. Their answer was, we don’t have anyone, and I had to retrieve the towels myself. Which I did, because the towels for the last three days were all on the floor , and they remain there until checkout lol. Also, for the first two nights, there was no running water between midnight and 4 AM. Not such a big deal, but combined with the incredibly loud buzzing in the first room, and lack of professional housekeeping, I really wondering what is going on with this property.

The first room was so noisy with intermittent buzzing that I was repeatedly Awoken in the middle of the night. I changed rooms after the second night. The other issue was that over the course of a six night stay, housekeeping did not show up even once! I’d leave the room mid morning around 10 and be out all day until 9p, removing the DND sign when I left the room, expecting the used towels left on the floor to be taken away, the vanity neatened up, paper coffee cups, and coffee pods to be replaced. A couple times I even spoke to the maid directly that I was leaving. Nope, clean did not happen! After a couple nights of the towels not being replaced, I asked the front desk to pls send some towels to the room. Their answer was, we don’t have anyone, and I had to retrieve the towels myself. Which I did, because the towels for the last three days were all on the floor , and they remain there until checkout lol. Also, for the first two nights, there was no running water between midnight and 4 AM. Not such a big deal, but combined with the incredibly loud buzzing in the first room, and lack of professional housekeeping, I really wondering what is going on with this property.

Hotel under renovation no breakfast water shut off after 12am-4am

Hotel under renovation no breakfast water shut off after 12am-4am

I found that water will be shut off at mid night due to maintenance on the day of check-in. If it was scheduled maintenance why I was not informed immediately after booking ticket.

I found that water will be shut off at mid night due to maintenance on the day of check-in. If it was scheduled maintenance why I was not informed immediately after booking ticket.

I do not do pet friendly hotels, and I did not know that once I arrived it was dogs coming in everywhere

I do not do pet friendly hotels, and I did not know that once I arrived it was dogs coming in everywhere

Room was clean, staff were friendly and attentive. Was looking for more in the room (microwave). But overall nice for a one night stay

Room was clean, staff were friendly and attentive. Was looking for more in the room (microwave). But overall nice for a one night stay

Big issue without signs of where lobby is and where hotel parking is. No local phone #. I couldn't reach any local person while I was sitting in front of hotel at midnight. I also wanted late check out. NO local hotel phone # on hotel phone!

I thoroughly enjoyed my stay; however, I would like to note that the air conditioning in the building was not operational, which resulted in an uncomfortable heat. Additionally, the elevator service was quite slow. Despite these issues, I found my experience to be very positive and I look forward to returning in the future. Thank you.

I thoroughly enjoyed my stay; however, I would like to note that the air conditioning in the building was not operational, which resulted in an uncomfortable heat. Additionally, the elevator service was quite slow. Despite these issues, I found my experience to be very positive and I look forward to returning in the future. Thank you.

Nice place

Nice place

The location is great! No pool-website said there was one. Breakfast was paid-website said included Under construction-not mentioned Things halfway fixed in the room

Under renovation yet no disclosure but charged full rates. Imagine my surprise upon arrival. Waited at check-in for staff to finally show up from who knows where. Look elsewhere for accommodations. The brand should do better.

Under renovation yet no disclosure but charged full rates. Imagine my surprise upon arrival. Waited at check-in for staff to finally show up from who knows where. Look elsewhere for accommodations. The brand should do better.

The person that checked me in was very nice and pleasant.

The person that checked me in was very nice and pleasant.

Great hotel option in a very walkable area with several restaurants close by. Driving distance to local stores. Very quiet neighborhood at night although the hotel itself is not so quiet. You can hear everyone in the hallways and adjoining rooms. Plenty of free covered parking.

Great hotel option in a very walkable area with several restaurants close by. Driving distance to local stores. Very quiet neighborhood at night although the hotel itself is not so quiet. You can hear everyone in the hallways and adjoining rooms. Plenty of free covered parking.

A series of unfortunate events made an already stressful trip even moreso. I won’t be returning.

A series of unfortunate events made an already stressful trip even moreso. I won’t be returning.

The new renovated rooms look amazing

The new renovated rooms look amazing

It got off to a bumpy start. The agent at the front desk ran my credit card 5 times because something was wrong with the machine. Once he gave up on that and gave us our hotel keys it was a pleasant stay. Also there is salsa dancing in the lobby area on certain nights, so you are able to get in a good workout if you are game for it!

It got off to a bumpy start. The agent at the front desk ran my credit card 5 times because something was wrong with the machine. Once he gave up on that and gave us our hotel keys it was a pleasant stay. Also there is salsa dancing in the lobby area on certain nights, so you are able to get in a good workout if you are game for it!

it was excellent

it was excellent

I was surprised at how loud the room was and how much hallway/exterior noise could be heard in my room.

I was surprised at how loud the room was and how much hallway/exterior noise could be heard in my room.

Nice area!

Nice area!

ZANE WAS AMAZING! I'd stay again just to experience the level of customer service that she provided.

ZANE WAS AMAZING! I'd stay again just to experience the level of customer service that she provided.

It is also difficult to get around the building. There is one elevator that gets you from the parking garage to the lobby, then you have to travel across the lobby and to a second elevator to get to the rooms. You also have to travel through multiple fire doors in the process that aren't particularly accessible for a person with a disability. I definitely wouldn't stay there again.

It is also difficult to get around the building. There is one elevator that gets you from the parking garage to the lobby, then you have to travel across the lobby and to a second elevator to get to the rooms. You also have to travel through multiple fire doors in the process that aren't particularly accessible for a person with a disability. I definitely wouldn't stay there again.

We booked 2 rooms through this site and when we arrived only 1 room (a handicap room ) was available. Once in the room, the phone was broken as well as the air conditioning! There was no one on site to help, therefore we were left with a broken fan (which we had to ask for).

We booked 2 rooms through this site and when we arrived only 1 room (a handicap room ) was available. Once in the room, the phone was broken as well as the air conditioning! There was no one on site to help, therefore we were left with a broken fan (which we had to ask for).

N/a

N/a

I loved the surrounding area.

I loved the surrounding area.

cool styling, pool table in lobby

cool styling, pool table in lobby

This is the second stay that I’ve had here and I’ve once again enjoyed my stay. It was quiet, the staff were nice, I will definitely book again!

This is the second stay that I’ve had here and I’ve once again enjoyed my stay. It was quiet, the staff were nice, I will definitely book again!

It was horrible when I got to the room my girlfriend name is Kendra the tv said welcome Kimberly. She was not happy what so ever

It was horrible when I got to the room my girlfriend name is Kendra the tv said welcome Kimberly. She was not happy what so ever

Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.

Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.

Room was not clean. Shower had mud or something black. I just washed it out myself by running the shower.

Room was not clean. Shower had mud or something black. I just washed it out myself by running the shower.

Good

Good

Water ran out of our shower every time we used it (and yes the door was shut tight). The lights in the room were terrible. One night we were in bed asleep and fire alarm went off and we sat in our car for 2 hours, nobody let us know when we go back in hotel. We got back to our room ( they told us it was safe to go back) and as soon as white in bed the fire alarm went off again! We had go in car for another hour! We are 75and 70 years old and going up and down 3 flights of stairs in the middle of night was horrible! We were not compensated at all! When we booked our room in October the price of room was cheaper than when we checked out! I will never stay there again! We come to that area every year at the same time for Our Granddaughters Field Hockey Tournament, but we will never stay there again!

Water ran out of our shower every time we used it (and yes the door was shut tight). The lights in the room were terrible. One night we were in bed asleep and fire alarm went off and we sat in our car for 2 hours, nobody let us know when we go back in hotel. We got back to our room ( they told us it was safe to go back) and as soon as white in bed the fire alarm went off again! We had go in car for another hour! We are 75and 70 years old and going up and down 3 flights of stairs in the middle of night was horrible! We were not compensated at all! When we booked our room in October the price of room was cheaper than when we checked out! I will never stay there again! We come to that area every year at the same time for Our Granddaughters Field Hockey Tournament, but we will never stay there again!

It’s a basic hotel if you’re only planning to stay for one or two nights. The bed was comfortable.

It’s a basic hotel if you’re only planning to stay for one or two nights. The bed was comfortable.

The hotel location is convenient and easy, hotel feels old and is currently under renovations. Rooms are pretty small. On the last night of our stay the fire alarms went off twice in the middle of the night, resulting in two evacuations and they ended up turning the elevators off because of this. I understand the fire alarms going off twice is not necessarily the hotels fault, the fact that they had to turn the elevators off because of it is hard to reconcile. We had to carry our luggage down 6 floors at 5 am.

The hotel location is convenient and easy, hotel feels old and is currently under renovations. Rooms are pretty small. On the last night of our stay the fire alarms went off twice in the middle of the night, resulting in two evacuations and they ended up turning the elevators off because of this. I understand the fire alarms going off twice is not necessarily the hotels fault, the fact that they had to turn the elevators off because of it is hard to reconcile. We had to carry our luggage down 6 floors at 5 am.

Property is being renovated but the lack of cleanliness was not directly related. Rooms and common areas were not up to par.

Property is being renovated but the lack of cleanliness was not directly related. Rooms and common areas were not up to par.

This property is currently undergoing renovations, which I was unaware of until arrival. The gentleman at check in told me they stopped construction at 5 pm and did not work on Saturdays. Sadly, I was awoken to drilling and banging in the room below me from the construction. I understand these things have to be done, but it ruined the stay simply because I was not advised and was advised incorrectly when I was.

This property is currently undergoing renovations, which I was unaware of until arrival. The gentleman at check in told me they stopped construction at 5 pm and did not work on Saturdays. Sadly, I was awoken to drilling and banging in the room below me from the construction. I understand these things have to be done, but it ruined the stay simply because I was not advised and was advised incorrectly when I was.

I like the area and the hotel is very quiet. Walking distance to shops and restaurants

I like the area and the hotel is very quiet. Walking distance to shops and restaurants

I had no idea the extent of the construction that was going on. I don't know how you can operate and be open and charge people anything due to the noise level and what was going on. At 9:00 a.m. we had people basically jackhammering above our heads and doing demo work. We did it for convenience but you get what you pay for hopefully all of this will be done soon.

I had no idea the extent of the construction that was going on. I don't know how you can operate and be open and charge people anything due to the noise level and what was going on. At 9:00 a.m. we had people basically jackhammering above our heads and doing demo work. We did it for convenience but you get what you pay for hopefully all of this will be done soon.

Wonderful hotel! Highly recommend

Wonderful hotel! Highly recommend

Room dirty with signs of black mold, loud music permeating the windows and walls, sink didn’t drain and attendant refused a refund when we left a half hour after checking in. Requested a call from the manager. Manager has not called and no response from Expedia.

Room dirty with signs of black mold, loud music permeating the windows and walls, sink didn’t drain and attendant refused a refund when we left a half hour after checking in. Requested a call from the manager. Manager has not called and no response from Expedia.

My stay was perfect

My stay was perfect

Staff were super friendly. They are renovating the hotel and it should be completed by December. However, we stayed in the area that has the rooms already renovated, and it was lovely!

Staff were super friendly. They are renovating the hotel and it should be completed by December. However, we stayed in the area that has the rooms already renovated, and it was lovely!

This is my go to hotel in a great location!

This is my go to hotel in a great location!

I expected a bit more quality with the hotel. When I went to shower in the morning, the temperature of the water was lukewarm, and never heated up. They did have a sign that said they were doing renovations, but for the cost I would not revisit.

I expected a bit more quality with the hotel. When I went to shower in the morning, the temperature of the water was lukewarm, and never heated up. They did have a sign that said they were doing renovations, but for the cost I would not revisit.

I wasn't sure I was going to convince my wife to stay when we stepped off the elevator on 3rd floor. AC must not be working in corridors. They feel dirty and the lighting is dark and looks like fabric draped over light shades. They smell of construction. The trash was overflowing the receptacle. The rooms are smaller/tighter than most, and not crisp clean. Unfortunately for them, the corridor experience probably made us more critical. I would not recommend.

I wasn't sure I was going to convince my wife to stay when we stepped off the elevator on 3rd floor. AC must not be working in corridors. They feel dirty and the lighting is dark and looks like fabric draped over light shades. They smell of construction. The trash was overflowing the receptacle. The rooms are smaller/tighter than most, and not crisp clean. Unfortunately for them, the corridor experience probably made us more critical. I would not recommend.

I shared with the hotel staff that by the toilet and shower in my room water was coming through the floor boards. It had a foul odor. I was offered another room but not the same as what I was in. I asked for another way to accommodate me and was given towels!! This was horrible service it seemed as if no one cared about the water damage and smell!

I shared with the hotel staff that by the toilet and shower in my room water was coming through the floor boards. It had a foul odor. I was offered another room but not the same as what I was in. I asked for another way to accommodate me and was given towels!! This was horrible service it seemed as if no one cared about the water damage and smell!

Staff was friendly. Great location everything is in walking distance to all the restaurants.

Staff was friendly. Great location everything is in walking distance to all the restaurants.

Generally, happy with the stay for a week

Generally, happy with the stay for a week

We had ants in our room. Super gross.

We had ants in our room. Super gross.

Close to whole foods buffet

Close to whole foods buffet

Paying for a hot breakfast for the price of the stay compared to if I paid 1/4 less where I normally would stay and receive a free hot breakfast plate, including the cold breakfast products.

Paying for a hot breakfast for the price of the stay compared to if I paid 1/4 less where I normally would stay and receive a free hot breakfast plate, including the cold breakfast products.

Dirty floors and dirty bathrooms

Dirty floors and dirty bathrooms

We have used Aloft on every road trip and vacation, we have a perfect stress free stay every time. And the 12 pm check out is a nice perk!

We have used Aloft on every road trip and vacation, we have a perfect stress free stay every time. And the 12 pm check out is a nice perk!

Great!

Great!

The front desk is hard to find , you have to go in and up to the second floor to the desk to check in. The a/c was broken in rhe lobby and hallways , misirable for the desk clerk. Room was clean and comfortable great layout . Will probably stay here again , it has a younger more modern feel to it . Price was right

The front desk is hard to find , you have to go in and up to the second floor to the desk to check in. The a/c was broken in rhe lobby and hallways , misirable for the desk clerk. Room was clean and comfortable great layout . Will probably stay here again , it has a younger more modern feel to it . Price was right

The vibes of the hotel and the surrounding area is simply immaculate

The vibes of the hotel and the surrounding area is simply immaculate

Excellent! Clean room & friendly staff!

Excellent! Clean room & friendly staff!

The room was clean

The room was clean

The room are small. Parking is good and the property is close by to restaurants to to walk to.

The room are small. Parking is good and the property is close by to restaurants to to walk to.

Aways an event happening. Staff is friendly. Rooms are clean.

Front desk taff is very friendly and helpful

Always loved aloft. This was a cute spot. Clean, comforting, fresh linen.

Friendly staff. Hotel was clean and quiet.

They’re in desperate need of a remodel and it seems they are getting one soon. In the meantime it really worn and my bed had massive indents in mattress that were very uncomfortable

Nice hotel. Dog friendly. Nice welcome. Good bed and shower

Location was perfect.

Hotel was under renovation on the 5th floor so that started around 7am in the morning and the road noise was loud. Bed was comfy

We loved our stay..It was peaceful and amazing...We will come again..Every worker we encountered were very professional.❤️🙌❤️

Great location!

Bad hospitality, very noisy at night, my son couldn't sleep because of the music around and he had an early game next morning.

Great location and amenities like free parking added to the exceptional experience.

It's expensive, $300.00 for one night if you include tax, which is what you'd normally pay for a much better hotel. They do surge pricing though so maybe you'll be lucky. Reliable place, friendly staff.

The hotel is in a great area BUT the hotel is extremely dirty, my room had black mold in the corners above the sink and the entry door and there was a constant order of mold / mildew in the room and the hallways.

Great location with tons of walkable dinning and entertainment options.

Limited amenities

very nice and clean.

Great place

Our softball team stayed there not only bc of what was around the hotel, but the website stated and showed pictures of a pool. (Website said wheelchair-accessible pool and showed a picture). We would not have stayed there with a bunch of kids if the website was accurate. It is more for adults.

My stay was great and I loved the salsa dancing event on Saturday they had.

Very comfortable bed. Floor in the bathroom was a little beat up and one window shade was having issues. Free water, coffee, and tea 24 hours a day! Very nice staff. Would definitely stay here again.

Hotel staff very nice and helpful.

Great neighborhood!!

Enjoyed staying at the Aloft. Like the modern rooms and full shower without the tub. Excellent location in Short Pump.

OK place for the stay, breakfast option was so unhealthy.

The Staff and service was very friendly and the parking garage made it very nice. There were bars and restaurants located in at same building other in walking distance very convenient.

The staff was absolutely 5 stars!! However, I was very underwhelmed with the room interior design. The “modern” interior design vibe has come to an end. The HVAC was loud. The layout was somewhat odd as well as the design. I’m not sure who could or would stay for more than a night. I guess these are first world problem's.

My overall stay was great. Very easy check in with friendly staff members. The room was cleaned well. I enjoyed the quietness in my room. There were also no loud noises which was a plus!