WoodSpring Suites Charlotte Gastonia

Worst hotel ever , wouldn't recommend you to stay in here. Wouldn't recommend you to stain in this hotel if you are arriving around 9 pm because they don't have front desk personnel to do the check-in I had a reservation and there was no personnel to attend me so I have to take an Uber and find another hotel!

Dirty blanket no towels whe a check in dirty parking lot ect

Nothing Everything

Exceptional

Hot water Noise

Good

Ron was clean quiet property and loved the fact I was able to check in early

The beds and fridge was ok. They had bugs in our stay.

They had bugs in our stay.

Exceptional

Nothing. No front desk for late check in I was stranded. Both hotel and booking.com are terrible. Worst customer service ever from Booking.com They didn’t let me check in and booking.com still took my money they are crooks.

Superb

Bad

The location was good Smelled like weed. And windows didn’t seal so you could hear every vehicle on the highway

The location was good Smelled like weed. And windows didn’t seal so you could hear every vehicle on the highway

Nothing. No front desk for late check in I was stranded. Both hotel and booking.com are terrible. Worst customer service ever from Booking.com They didn’t let me check in and booking.com still took my money they are crooks.

Clean room

Good

Pleasant

Bare dirty Pillows with no pillowcases , dirty crumb feeling sheets needs an upgrade what are they doing with the money their taking from people

not very clean

1 star is being generous for the property. Staff was very kind property lacking updates, cleanliness etc

Bad

The staff are absolutely wonderful

Very dirty . A lot of noise. Bad smell. To check in waited a long time and I was asked to step out the office while she help another customer and then when it was my turn another customer came into the office and she allow him to be there. Cared for other customer privacy but not mine. There was no instructions to check out and no one in the office. Terrible experience

Bad

Bad

Paid but never got a room and was turned away !! Terrible service

My stay at the WoodSpring extended stay hotel located in Gastonia NC was pleasant. I was surprised at how clean it was there was not a bug ( roach ) anywhere to be seen. When I first arrived I could smell cigarette smoke in my bathroom, I don’t usually complain but it became unbearable and it is a smoke free location. I let one of the staff members know and it was no longer an issue. Thank you! There is plenty of parking and it’s quiet. The price is good for having a double bed and kitchen some of the other hotels were the same price minus the kitchen.

Absolutely disgusting, I did not even put my belongings down. At check in the lady was nice but stated that I already paid but "I may not like the room as at lot of people don't stay after seeing them." She was correct. I was a bit sketched out by the lobby but got my key as I had prepaid, took the elevator to my room and was getting more concerned as I made my way there. Upon entering I was assaulted with an absolute foul smell I can only describe as filthy. Which the room was, the floor was dirty, counters were dirty, bed frame had dirt and hair caked on it, and when I lifted the sheet the mattress was covered in human waste and other unmentionable stains, bugs, and human and pet hair. It was to the point that I would say the room was a safety hazzard and should be reported to the health department. I cannot believe that they rip people off this way. WoodSpring should be ashamed of themselves to have their name on this establishments and Hotels.com should be ashamed to be partnering with them.

The staff were outstanding! However my first night in the room I was put in there were critters inside room including one in my bed definitely was a problem.! I was relocated to another room next morning. Had a lot of problems with room key one day it would work the next it wouldn't so with me getting off work late I would be locked outside til 7am or later til hotel employees began to arrive no free nights were offered even with being locked outside entire night, the one in the lobby used to reach company employees after hours DOES NOT WORK if you don't know someone their personally you will not have a way to communicate with them

Thy are just absolutely wonderful

Passable

Locations was decent Just about everything

Locations was decent Just about everything

Bad

Th staff are just absolutely wonderful

The staff are wonderful and I loved my stay with them

The room was dirty and seemed like another person just left, even tho I was supposed to check in at 3pm and it was 9pm. It was smelly, AC didn’t work properly. The bathroom floor coming up and the bathroom sink was leaking water. Towels had hair on them and sheets stains. I called for maintenance but they didn’t work that day. I was waken up by a false fire alarm at 6am, so I couldn’t rest properly and I was uncomfortable the whole time.

The room was dirty and seemed like another person just left, even tho I was supposed to check in at 3pm and it was 9pm. It was smelly, AC didn’t work properly. The bathroom floor coming up and the bathroom sink was leaking water. Towels had hair on them and sheets stains. I called for maintenance but they didn’t work that day. I was waken up by a false fire alarm at 6am, so I couldn’t rest properly and I was uncomfortable the whole time.

I love th staff

Our stay wasn't bad at all. We stayed 2 days/nights. After getting checked in everything went well!

I love the staff they are wonderful

I won't go no where else

I absolutely love it here

The employees are absolutely wonderful

Prior to this motel I had reservations at a different that turned out not good then I came to this and the lady that checked me in went above and beyond to make sure we had a room to stay in I recommend this one it has kitchenettes makes it even better

Love it here

Very good

Exceptional

Bad

Good

Bad

The lady at the front desk was very kind. Half of the hotel is infested with roaches, dirty and smells like drugs.

The lady at the front desk was very kind. Half of the hotel is infested with roaches, dirty and smells like drugs.

need a bottom floor room...

need a bottom floor room please

The toilet wasn't working couldn't flush. No tissue in the bathroom. They were going to move me to another room but no one never came to see me.

The toilet wasn't working couldn't flush. No tissue in the bathroom. They were going to move me to another room but no one never came to see me.

Nothing It was dirty. The beds looked like it came from a prison and it was roaches in room.

Nonething

Customer service nonething

My toilet didn’t work ,room was nasty

Nothing

Well only one cart but it's ok

脏乱差

脏乱差

I had no help 5 minutes after checking in, no BLANKETS, dead bugs in the bathroom and the toilet ran all night

I had no help 5 minutes after checking in, no BLANKETS, dead bugs in the bathroom and the toilet ran all night

The business been closed

I like that the lights work. The location..the rooms aren't rentable..the bed was hard pillows flat pillow cases dingy..reaking the smell of cigarettes..tub was terrible.. disgusting and should be for only homeless people. I deserve a full refund because the room was unacceptable and probably not up to code. I had to wait to get back to Atlanta GA to get a nice shower. This place needs to be completely renovated

Not much. Other than good customer service somewhat of a way. Not a clean room, dog hair all over the floor, not a clean shower, bathroom was dirty, front door was very hard to open and close the door, labor work first thing early in the morning, they have my room away and someone was in my room and I had to wait for about 40 means to stay in a room that wasn’t clean.

Concerning living conditions, overall smelly building of pure smoke/urine….the staff is unhelpful and very rude. Homeless roaming around the building, and one tried to sneak up behind me to get in without a room card. Pubic hairs on comforters, the beds were just disgusting. I felt so itchy after leaving…

Concerning living conditions, overall smelly building of pure smoke/urine….the staff is unhelpful and very rude. Homeless roaming around the building, and one tried to sneak up behind me to get in without a room card. Pubic hairs on comforters, the beds were just disgusting. I felt so itchy after leaving…

They never bothered to pick up the phone before I got there to let me know they didn't have any rooms

I was not expecting a five star restaurant, but what I got was un acceptable for that. No pillows Dead bugs on the floor that Was supposedly mopped Toilet did not work Bathtub was not clean

I was not expecting a five star restaurant, but what I got was un acceptable for that. No pillows Dead bugs on the floor that Was supposedly mopped Toilet did not work Bathtub was not clean

It's very bad hotel ever in my life

It's very bad hotel ever in my life

The toilet keep running the whole time I stayed and they charge $40 for this little pots

The toilet keep running the whole time I stayed and they charge $40 for this little pots

I really liked everything before nice the place was clean it was a nice place to stay

Need to fix the toilet and the shower

Need to fix the toilet and the shower

The bathroom was horrible and that bang on your door to tell you it’s time to check out

The bathroom was horrible and that bang on your door to tell you it’s time to check out

Kitchen small but very useful

Kitchen small but very useful

The maid did not clean my room right the bed was not made up there was trash bags in the trash can

Quite it was and clean

Quite it was and clean

Everything. Did not have room keys! No pillows on bed!

had reservation showed up and was told they had no rooms and my reservation was cancelled even though they still charged my credit card.

had reservation showed up and was told they had no rooms and my reservation was cancelled even though they still charged my credit card.

The staff was very helpful n nice I would recommend this motor to you everyone I know it was clean n comfortable for the first few nights here The last night I stayed which was 10-11 thy put us in 306 the air wasn't working then thy put us n 206 someone was in the room then put us in 204 no pillows, sink broken.

Tika and Marcus were great, but the hotel isn't run properly and it showed from stained mattress covers that erase with a wet cloth to the head manager that avoids at all cost accountability, even when a guest politely ask to speak to him, never seen anything like it The urine stains on my bed, and everything else mentioned.

Older property so a little disappointing.

Older property so a little disappointing.

The staff and the fact it has a a stove top and a big fridge

Some rooms reek of dog urine while others make enough noise to keep everyone up for days some don't respect others work schedules seem a few roaches in the rooms purchased raid to spray my room while there, other than that Ms.T is the bomb very sweet soft spoken very professional and very understanding wish other hotels in the area had staff like her she has a few other staff members that are good as well

Some rooms reek of dog urine while others make enough noise to keep everyone up for days some don't respect others work schedules seem a few roaches in the rooms purchased raid to spray my room while there, other than that Ms.T is the bomb very sweet soft spoken very professional and very understanding wish other hotels in the area had staff like her she has a few other staff members that are good as well

It was a great stay

It was a great stay

The room had roaches, the toilet was messed up, the shower head was horrible,

Room was nasty blood in the bathroom bedbugs in both beds never coming back

Room was nasty blood in the bathroom bedbugs in both beds never coming back

The receptionist was very polite and attentive but the properties need extreme renovations and repairs.

The receptionist was very polite and attentive but the properties need extreme renovations and repairs.

Roaches crawling on walls. One big roach fall in the refrigerator when I opened it. Dont bring all your personal belongings in room just might bring roaches back with you. Place needs to get terminated seriously 😒

Roaches crawling on walls. One big roach fall in the refrigerator when I opened it. Dont bring all your personal belongings in room just might bring roaches back with you. Place needs to get terminated seriously 😒

Avoid this place at all costs!!! Very unsafe for a family to be here. We paid for our booking, and showed up less than an hr later only to find probably around 20 guys just hanging around the parking lot. Partying, and smoking weed. After several attempts to get reimbursement, we had to just leave. This place will steal your money, offers no apologies for this kind of behavior. The only reason they can’t reimburse your money is because they need it to operate because of a bad name. This is nothing but a trap for those traveling through the area. Very disappointed in this place!!

Avoid this place at all costs!!! Very unsafe for a family to be here. We paid for our booking, and showed up less than an hr later only to find probably around 20 guys just hanging around the parking lot. Partying, and smoking weed. After several attempts to get reimbursement, we had to just leave. This place will steal your money, offers no apologies for this kind of behavior. The only reason they can’t reimburse your money is because they need it to operate because of a bad name. This is nothing but a trap for those traveling through the area. Very disappointed in this place!!

Horrible, shady people hanging around the parking lot with the person checking people in. Took her 10 minutes to come inside to check me in. Room was terrible, water in the floor and coming up from under the tiles, door to the room would barely open. This is a $20 per night hotel at best.

Horrible, shady people hanging around the parking lot with the person checking people in. Took her 10 minutes to come inside to check me in. Room was terrible, water in the floor and coming up from under the tiles, door to the room would barely open. This is a $20 per night hotel at best.

When I arrived at 10pm, I was told they were overbooked and there was not a room available even though the room was already reserved and paid for. Hotels.com has repeatedly tried to contact them to confirm this so a refund can be issued, but has not been able to reach anyone.

When I arrived at 10pm, I was told they were overbooked and there was not a room available even though the room was already reserved and paid for. Hotels.com has repeatedly tried to contact them to confirm this so a refund can be issued, but has not been able to reach anyone.

When i arrived there and she saying room wasnt ready and told me cancel and refund from her Boss and also he saying will refund me back but havnt get it back yet

When i arrived there and she saying room wasnt ready and told me cancel and refund from her Boss and also he saying will refund me back but havnt get it back yet

It was trash and roaches was there never ever again

It was trash and roaches was there never ever again

Will come again

Will come again

The service was rude and our microwave didn't work neither did our phone and we had to use one bar of soap.

The service was rude and our microwave didn't work neither did our phone and we had to use one bar of soap.

I rented 2 rooms. The door was spilt in one room so you had to lift up hard to get it to close. It looked as though someone had tried to force the door open. There was a large gap in the door to the second room so all noise level was terrible. Both doors were unsafe. It was the worse hotel stay I have ever experienced.

I rented 2 rooms. The door was spilt in one room so you had to lift up hard to get it to close. It looked as though someone had tried to force the door open. There was a large gap in the door to the second room so all noise level was terrible. Both doors were unsafe. It was the worse hotel stay I have ever experienced.

You would miss it if you wasn’t looking for it

You would miss it if you wasn’t looking for it

staff was good. property was in bad condition. room was dirty, bedding was dirty. bed was extremely uncomfortable and noisy. property had a lot of drug addicts and homeless people seemingly treating the place as an apartment complex. shower filled with water when in use. floor was sticky. air in the room felt damp and heavy. loud guests at all hours of the night and morning.

staff was good. property was in bad condition. room was dirty, bedding was dirty. bed was extremely uncomfortable and noisy. property had a lot of drug addicts and homeless people seemingly treating the place as an apartment complex. shower filled with water when in use. floor was sticky. air in the room felt damp and heavy. loud guests at all hours of the night and morning.

My stay here was terrible will never do it again had a bug crawl around came in not feeling like the room was properly cleaned damaged property the lock for door was broken half way will never stay again.Only thing nice I can say about that stay was that the front desk lady was nice and the HEAT suckss!!

My stay here was terrible will never do it again had a bug crawl around came in not feeling like the room was properly cleaned damaged property the lock for door was broken half way will never stay again.Only thing nice I can say about that stay was that the front desk lady was nice and the HEAT suckss!!

Bugs in room. No ice machine in hotel. Key attendant gave me would not open door and had to go back to get another key.

Bugs in room. No ice machine in hotel. Key attendant gave me would not open door and had to go back to get another key.

People live there so it's weird with them smoking outside the front entrance. They took our licences which tell me there is some shadiness sometimes there. Old and needs to be updated.

People live there so it's weird with them smoking outside the front entrance. They took our licences which tell me there is some shadiness sometimes there. Old and needs to be updated.

Multiple time you charge me for hotels reservations and when i went to the hotel they told me that they don’t have room and when I contacted you you said that if it is in progress you can’t do anything.

Multiple time you charge me for hotels reservations and when i went to the hotel they told me that they don’t have room and when I contacted you you said that if it is in progress you can’t do anything.

Rooms smelling like smoke and roaches appeared :(

Rooms smelling like smoke and roaches appeared :(

I really saw a roach in the bathroom but you pay for what you get I guess

I really saw a roach in the bathroom but you pay for what you get I guess

Cockroaches

Cockroaches

This place was absolutely disgusting. We booked last minute because it was cheap and the pictures looked good. We have 5 month old twins that were upset and extremely exhausted. The staff took forever and were completely unprofessional. When we walked into the room there was black stuff all in the bath tub. The lamp shade had burn marks all over it. The walls were yellow and there was stuff all over the walls and dressers it was DISGUSTING. No place for infants. When we told them about it they didn’t offer a refund, to clean the room or give us a different room.

This place was absolutely disgusting. We booked last minute because it was cheap and the pictures looked good. We have 5 month old twins that were upset and extremely exhausted. The staff took forever and were completely unprofessional. When we walked into the room there was black stuff all in the bath tub. The lamp shade had burn marks all over it. The walls were yellow and there was stuff all over the walls and dressers it was DISGUSTING. No place for infants. When we told them about it they didn’t offer a refund, to clean the room or give us a different room.

Booked & paid in advance - Called ahead for the late check in - Showed up - they had no clean rooms and told us we had to find somewhere else to stay

Booked & paid in advance - Called ahead for the late check in - Showed up - they had no clean rooms and told us we had to find somewhere else to stay

Will be deleting "Hotels.com" in my list of apps!

Will be deleting "Hotels.com" in my list of apps!

Elevator broken. Tried to place me on the 4th floor. Ended up on 2nd floor. As a travel nurse, I made A LOT of trips up and down those stairs to unload my and load my car. I cut my stay there short by 12 days and booked another hotel due to the heavy smell of the green herb that constantly lingered around the entrances. Oh and the name “Suites” is misleading as there is only a hard desk chair and bed in the room, nothing else to sit down on after working all day.

Elevator broken. Tried to place me on the 4th floor. Ended up on 2nd floor. As a travel nurse, I made A LOT of trips up and down those stairs to unload my and load my car. I cut my stay there short by 12 days and booked another hotel due to the heavy smell of the green herb that constantly lingered around the entrances. Oh and the name “Suites” is misleading as there is only a hard desk chair and bed in the room, nothing else to sit down on after working all day.

First, the hotel hallway stinks. Cooking in the rooms generated bad smell everywhere in the property. Secondly, only 1 desk, 1 computer, and one hotel receptionist to sever. Therefore, a long line in peak time checking. No lobby. Hotel elevator is out of order for ever never fixed. Every guests have to walk up stairways. Toilet is 100 year olds. Stains and stinks in toilet bowls it is horrible to use toilet bowl like that. Water show flow rate slower than my urine flow. Kitchen provided by no pan nothing to cook. No coffee maker in the room. Towers are too old it scratched my skin when I used it to wife my body. No safety mat in the bathtub that could hurt someone if skid. Cleaning service knocked the room door at 10:30 for checking out. Hotel internet wifi so slow. I never come back this hotel again and recommend everyone not to come.

First, the hotel hallway stinks. Cooking in the rooms generated bad smell everywhere in the property. Secondly, only 1 desk, 1 computer, and one hotel receptionist to sever. Therefore, a long line in peak time checking. No lobby. Hotel elevator is out of order for ever never fixed. Every guests have to walk up stairways. Toilet is 100 year olds. Stains and stinks in toilet bowls it is horrible to use toilet bowl like that. Water show flow rate slower than my urine flow. Kitchen provided by no pan nothing to cook. No coffee maker in the room. Towers are too old it scratched my skin when I used it to wife my body. No safety mat in the bathtub that could hurt someone if skid. Cleaning service knocked the room door at 10:30 for checking out. Hotel internet wifi so slow. I never come back this hotel again and recommend everyone not to come.

The room was ok...the fridge didn't work....could not connect to the wifi at all (even after calling the front desk and getting specific instructions)...the bed was fairly comfortable...there was plenty of hot water....a hotel employee opened our door TWICE without knocking (if he knocked neither my wife nor I heard him)....however, the hotel assistant was very friendly

The room was ok...the fridge didn't work....could not connect to the wifi at all (even after calling the front desk and getting specific instructions)...the bed was fairly comfortable...there was plenty of hot water....a hotel employee opened our door TWICE without knocking (if he knocked neither my wife nor I heard him)....however, the hotel assistant was very friendly

Not worth the cheap rate.

Not worth the cheap rate.

Expedia had not faxed the Reservation so check in was a nightmare. Fortunately, they were able to find us a room. The room had not been clean and the bathtub was dirty. I had to clean it before I showered. There was only one clean towel When I went down to get another towel, no one was there. No breakfast.

Expedia had not faxed the Reservation so check in was a nightmare. Fortunately, they were able to find us a room. The room had not been clean and the bathtub was dirty. I had to clean it before I showered. There was only one clean towel When I went down to get another towel, no one was there. No breakfast.

Broken elevator and dirty

Broken elevator and dirty

The staff was very rude not very understanding when you asked him for stuff

The staff was very rude not very understanding when you asked him for stuff

Took my money and then told me that they had no rooms available

Took my money and then told me that they had no rooms available

Made reservation, paid reservation, booked an Uber from the emergency room where my broken arm was treated. Arrived at hotel to be told no room available. left stranded, had to book another Uber to car. drive 1 1/2 hours with broken arm in pain. Horrible experience!!!

Made reservation, paid reservation, booked an Uber from the emergency room where my broken arm was treated. Arrived at hotel to be told no room available. left stranded, had to book another Uber to car. drive 1 1/2 hours with broken arm in pain. Horrible experience!!!

Night shift maintenance man was awesome

Night shift maintenance man was awesome

Door was broken toilet was broken. Would not recommend!

Door was broken toilet was broken. Would not recommend!

I booked online for what appeared to be a handicap accessible room with free parking and internet. I got a room on the third floor of a building with an elevator which was broken for at least two weeks (not mention on the webpage) and a requitrement that I sign a paper agreeing that they could bill me for toilet paper. I was too tired to care and went to my room to get some work down. Found the information to log on and began to log on. Got to the [check this box to agree to the terms and conditions] which was a link and I clicked to see the terms and conditions to read them before I agreed to them and go an error message that I was not connect to the internet so could not read that page. So I went back to the office and was given a code but the same thing happened. So to read the terms and conditions I had to agree to them before I read them. What kind of stupid lawyer would I be to do exactly what tell my clients not to. I would have never booked there without the wifi. Went back upstairs and found my door was broken and could not be locked. Downstairs AGAIN and the staff (who was nice but powerless) helped me rig a semisecure lock with the knowledge that after I left it might be fixed. Made me think of the term flophouse for the first time in a long time.

I booked online for what appeared to be a handicap accessible room with free parking and internet. I got a room on the third floor of a building with an elevator which was broken for at least two weeks (not mention on the webpage) and a requitrement that I sign a paper agreeing that they could bill me for toilet paper. I was too tired to care and went to my room to get some work down. Found the information to log on and began to log on. Got to the [check this box to agree to the terms and conditions] which was a link and I clicked to see the terms and conditions to read them before I agreed to them and go an error message that I was not connect to the internet so could not read that page. So I went back to the office and was given a code but the same thing happened. So to read the terms and conditions I had to agree to them before I read them. What kind of stupid lawyer would I be to do exactly what tell my clients not to. I would have never booked there without the wifi. Went back upstairs and found my door was broken and could not be locked. Downstairs AGAIN and the staff (who was nice but powerless) helped me rig a semisecure lock with the knowledge that after I left it might be fixed. Made me think of the term flophouse for the first time in a long time.

Clean and friendly check in , elevator is not working so that is a bummer. However, still not the worst thing in the check in

Clean and friendly check in , elevator is not working so that is a bummer. However, still not the worst thing in the check in

Seen like two roaches

Seen like two roaches

the room was extremely dirty. the floors weren’t swept. the tables weren’t cleaned off. the bathroom shower curtain had mold growing halfway up the shower curtain.

the room was extremely dirty. the floors weren’t swept. the tables weren’t cleaned off. the bathroom shower curtain had mold growing halfway up the shower curtain.

While the bed itself seemed clean, the floor was so dirty, I walked around in my shoes. The shower and walls in the bathroom were dirty. The fan in the ceiling of the bathroom was missing the cover and was just caked with dust. The room smelled bad. Had there been ANY other options in the area I would’ve picked that over this hotel. With all that said, the lady at the front desk was pleasant and helpful.

While the bed itself seemed clean, the floor was so dirty, I walked around in my shoes. The shower and walls in the bathroom were dirty. The fan in the ceiling of the bathroom was missing the cover and was just caked with dust. The room smelled bad. Had there been ANY other options in the area I would’ve picked that over this hotel. With all that said, the lady at the front desk was pleasant and helpful.

Room was very dirty, no shower curtain, stains on sheets, room smelled terrible.

Room was very dirty, no shower curtain, stains on sheets, room smelled terrible.

This hotel was a bit of a mixed bag. First, the good. The staff was excellent. Everyone from the front desk to maintenance to housekeeping were friendly and competent. Also, we met a number of long term residents and they were all quite friendly and we became friends with quite a few. The price was right and my mom and I each got a room of our own. Everything in our rooms functioned as required from lights to appliances. The area around the hotel has a lot of trees and is quiet at night with the exception of the freeway which is on the north side of the hotel. The bad: #1, there were roaches. I killed 2, and found 1 in my fridge, dead. I'm a super clean person and never left food or garbage out (even my garbage goes in the fridge) and yet still found two on the counter. #2- the most uncomfortable bed I've ever slept on. I tossed all night and woke up with horrible back pain. #3- noise. Not just the interstate, which was expected. People fighting in neighboring rooms, people partying out in the parking lot. The room had a beat up feel with gouges in the walls, a missing door on the cabinet, etc. And nothing is supplied- no dishes, utensils, pans, not even a coffee pot or hair dryer.

This hotel was a bit of a mixed bag. First, the good. The staff was excellent. Everyone from the front desk to maintenance to housekeeping were friendly and competent. Also, we met a number of long term residents and they were all quite friendly and we became friends with quite a few. The price was right and my mom and I each got a room of our own. Everything in our rooms functioned as required from lights to appliances. The area around the hotel has a lot of trees and is quiet at night with the exception of the freeway which is on the north side of the hotel. The bad: #1, there were roaches. I killed 2, and found 1 in my fridge, dead. I'm a super clean person and never left food or garbage out (even my garbage goes in the fridge) and yet still found two on the counter. #2- the most uncomfortable bed I've ever slept on. I tossed all night and woke up with horrible back pain. #3- noise. Not just the interstate, which was expected. People fighting in neighboring rooms, people partying out in the parking lot. The room had a beat up feel with gouges in the walls, a missing door on the cabinet, etc. And nothing is supplied- no dishes, utensils, pans, not even a coffee pot or hair dryer.

The check in process is very simple and fast. Rep was very helpful and nice.

The check in process is very simple and fast. Rep was very helpful and nice.

I arrived at check-in time and there were people sitting on the hotel window air conditioners smoking cigarettes. Outside lots of people sitting in cars idling. the lobby could only hold 3-4 people max. One guest came in complaining his room door had been left open while he was out. Very uninviting unsafe atmosphere.

I arrived at check-in time and there were people sitting on the hotel window air conditioners smoking cigarettes. Outside lots of people sitting in cars idling. the lobby could only hold 3-4 people max. One guest came in complaining his room door had been left open while he was out. Very uninviting unsafe atmosphere.

My stay was good, I had no problems, it’s a lot of families and their dogs that stay here so it made it comfortable, room was clean , If I had a complaint it would be the different smells from others cooking, kind of overwhelming when walking through the hallway

My stay was good, I had no problems, it’s a lot of families and their dogs that stay here so it made it comfortable, room was clean , If I had a complaint it would be the different smells from others cooking, kind of overwhelming when walking through the hallway

Got there around 3pm for check in and their system was down. It was back up and running 15 minutes later. After check in we left our bags in the car to check out the room. Didn’t see any bugs and looked really clean. Left the hotel to grab some dinner with family. We arrive at the hotel a couple hours later. Take our bags out the car as we open the door to our room there is bugs everywhere. The floor, the walls, and even coming out the stove top. We don’t sit our bags down and we walk out. Called the service desk they have someone come and talk to us. His response was “I’m sorry that’s nasty. It’s because it’s getting cold and you’re on the first floor.”

Got there around 3pm for check in and their system was down. It was back up and running 15 minutes later. After check in we left our bags in the car to check out the room. Didn’t see any bugs and looked really clean. Left the hotel to grab some dinner with family. We arrive at the hotel a couple hours later. Take our bags out the car as we open the door to our room there is bugs everywhere. The floor, the walls, and even coming out the stove top. We don’t sit our bags down and we walk out. Called the service desk they have someone come and talk to us. His response was “I’m sorry that’s nasty. It’s because it’s getting cold and you’re on the first floor.”

Had a lady to come to my room running her mouth about my kids been to loud. And then we come down to the first floor and she started running her mouth to my wife and threaten my wife.

Had a lady to come to my room running her mouth about my kids been to loud. And then we come down to the first floor and she started running her mouth to my wife and threaten my wife.

Tried to check in was told I didn't have a room. So l was told I could not check in after booking it for a week ahead

Tried to check in was told I didn't have a room. So l was told I could not check in after booking it for a week ahead

Busy and people all around going in and out of room couldn’t sleep, constant walking above me and the walls and ceiling is thin

Busy and people all around going in and out of room couldn’t sleep, constant walking above me and the walls and ceiling is thin

This place was absolutely disgraceful! The location is very scary, its on a dead end road with no signage or lighting. The staff was rude and claimed there were no rooms then said there were 6 rooms but they were all dirty. He then magically found a room that was "clean". When he finally let me in to do my check in I noticed 3 cockroaches racing up and down the wall. The worker then informed me the room had no pillows. He brought me 2 pillowcases (dirty) and 2 pillows. The pillow on top had black spots, possibly mold, on the top and what the hotel worker described as pubic hair on the bottom. When I said I wouldnt be ises those pillows he brought out 2 blankets and told me to fold those and use them as pillows. I went to check the room and it reeked of pot! I can over look that, what I couldn't overloook was the multitude of dead cockroaches all over the counter tops as well as the stove and cutting board. The bathroom was just as disgusting, it came with both living and dead roaches and some odd black fuzz in the bathtub. I DID NOT stay in the room!

This place was absolutely disgraceful! The location is very scary, its on a dead end road with no signage or lighting. The staff was rude and claimed there were no rooms then said there were 6 rooms but they were all dirty. He then magically found a room that was "clean". When he finally let me in to do my check in I noticed 3 cockroaches racing up and down the wall. The worker then informed me the room had no pillows. He brought me 2 pillowcases (dirty) and 2 pillows. The pillow on top had black spots, possibly mold, on the top and what the hotel worker described as pubic hair on the bottom. When I said I wouldnt be ises those pillows he brought out 2 blankets and told me to fold those and use them as pillows. I went to check the room and it reeked of pot! I can over look that, what I couldn't overloook was the multitude of dead cockroaches all over the counter tops as well as the stove and cutting board. The bathroom was just as disgusting, it came with both living and dead roaches and some odd black fuzz in the bathtub. I DID NOT stay in the room!

New system and front desk for check is terrible

New system and front desk for check is terrible

This time i seen a lot of roaches you guys need to spray or bomb the hotel

This time i seen a lot of roaches you guys need to spray or bomb the hotel

The stay was okay.

The stay was okay.

Great stay

Great stay

Front desk worker was very rude when I was checking in. Website said anyone over 18 can stay but when we tried to check in she said it was 21 and older and was very rude about the whole situation.

Front desk worker was very rude when I was checking in. Website said anyone over 18 can stay but when we tried to check in she said it was 21 and older and was very rude about the whole situation.

Had a amazing check quick and easy.

Had a amazing check quick and easy.

I hated everything I'll never do that anymore

I hated everything I'll never do that anymore

Door was broken

Door was broken

Nice not a lot of noise and not a lot of ppl standing around

Nice not a lot of noise and not a lot of ppl standing around

The room said non smoking but rooms smelled terrible

The room said non smoking but rooms smelled terrible

This was a quick overnight stay. It was inexpensive, had the basics a bed, bathroom, and TV. It seemed to be in a decent area of the town/city.

This was a quick overnight stay. It was inexpensive, had the basics a bed, bathroom, and TV. It seemed to be in a decent area of the town/city.

Computer was down upon arrival. Receptionist was nice enough to let me in the room without my card. Door was busted off the hinges and roaches crawling around in the room. Smell was terrible.

Computer was down upon arrival. Receptionist was nice enough to let me in the room without my card. Door was busted off the hinges and roaches crawling around in the room. Smell was terrible.

Was Horrible. Did not stay but 10 minutes after getting checked in which took over 40 minutes. Dogs everywhere, several people outside smoking around entrance, nothing in room worked, plugs, phone, no remote for tv etc. someone stomping or jumping constantly overhead. Bed very hard. Left and found another place.

Was Horrible. Did not stay but 10 minutes after getting checked in which took over 40 minutes. Dogs everywhere, several people outside smoking around entrance, nothing in room worked, plugs, phone, no remote for tv etc. someone stomping or jumping constantly overhead. Bed very hard. Left and found another place.

Nice Staff Clean rooms!

Nice Staff Clean rooms!

Great place

Great place

Great spot for your company workers

Great spot for your company workers

The door hung off the hedge wasn’t clean and up to date like the rest of the WoodSpring and the remote didn’t work

Not a great stay. Rooms have barely any sound deadening so you can hear the guest down the hallway getting railed. Someone in the floor above me decided to start doing a kickdrum solo from a Slayer song at 3am for, no joke, 10 minutes straight. Shady characters in the parking lot when the sun goes down. Dirty room, my feet should not stick to the floors man. Just a bad time. I was supposed to stay for several nights and I checked out after the first night and went somewhere else. Still waiting on that refund btw.

I tried to cancel a reservation that became a booking somehow already paid for another hotel and the won’t reimburse me.

Corridors stink with weed smell. Always people smoking right outside the reception area. Rooms had a week smell. Furniture was run down.

There was poop on my fitted sheet, I told staff and was told I’d have to bring it down stairs. I got a new fitted sheet, put it on bed and there was freaking poop on it AGAIN! Went back down stairs and guy at desk was Very very rude!! It’s as if they don’t wash the sheets or don’t care what they wash with sheets.

Booked a room online got there and they were at full capacity and cancelled my reservation still haven’t got a REFUND!!!

Nice stay just didn’t have any dishes and the beds were very uncomfortable.

Love it

Management and staff were friendly.

Good place to stay for short trips. I had a stove top but no kitchen supplies provided, bring your own. 24/7 traffic noise.

It was good for what I wanted and for what the others that came as well but this isn't the Westin lol the staff I met were great but I'm sure they are limited because of pay hours ECT but they were helpfull

It was always secured

There were a lot of people lingering around the property. Lots of drug sales and an abandoned gas station right down the street where drug sales were made. Overall the stay wasn’t bad, staff were really nice, and everything was clean but the area that this hotel is in, I would not recommend. I did not feel safe at all!

Awful experience

Enjoyed the stay! Would recommend!

very dirty , hair was everywhere , towels had stains , asked for new towels they had attitudes & even the new towels that they gave me were dirty. I wouldn't recommend staying there.

Roach in room. Not well cleaned

Clean and quiet

Disgusting

This property is a great price for the space and full kitchen is a plus

Room was disgusting. I would not recommend staying here at all! The clerk was extremely nice.

They need to update their bathroom sink and fridge

My room is on the first floor that's wonderful because Im in a wheelchair. So door ways and walk way are easy for me to navigate

They close up at 10. Then they gave me a card to someone else room. The room we got next was dirty and had roaches

It was ok

I found a cockroach inside the bathroom and the flor was sticky and the air conditioner/heater was broken. It was a terrible night

no one was there to check me in... I called the property, while another gentleman rang their buzzer system and called on their phone system. 20 minutes. had to go to a different hotel. working on getting a refund and expedia cant get ahold of them either. not happy with how either company is handling this.